Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues. This course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.
Domestic Abuse Perpetrator Program 'Empowering Change'
Experience safer urban roads with our FORS Approved Virtual Reality Safe Urban Driving Training. Our immersive program empowers drivers to navigate bustling city streets alongside vulnerable road users, fostering a culture of road safety. With a seven-hour DCPC-approved course, participants gain valuable insights and skills for responsible driving. Invest in your drivers' safety and meet compliance requirements while protecting lives on the road. Elevate road safety with our innovative VR training. Learn more at www.totalcompliance.co.uk
First Aid for Mental Health 1-day course stands at the forefront of addressing the crucial aspect of mental well-being. Designed to equip individuals with essential skills and knowledge, this course offers a comprehensive exploration of mental health first aid.
Experience safer urban roads with our FORS Approved Virtual Reality Safe Urban Driving Training. Our immersive program empowers drivers to navigate bustling city streets alongside vulnerable road users, fostering a culture of road safety. With a seven-hour DCPC-approved course, participants gain valuable insights and skills for responsible driving. Invest in your drivers' safety and meet compliance requirements while protecting lives on the road. Elevate road safety with our innovative VR training. Learn more at www.totalcompliance.co.uk
Take your sales people from average to high performance. Motivate and develop experienced sales professionals with some new insights and learning. Applying NLP principles, techniques and models, this workshop will introduce the core attitudes and behaviours that differentiate the excellent sales person from the average one. The programme will help participants: Understand and adopt the mindset and beliefs needed for sales excellence Build rapport and connect with buyers at a deeper and more personal level Recognise some of the thinking and language patterns that make each individual unique Ask powerful questions to further understand the unique world of the individual and how they make decisions Apply tools and techniques to empathise with clients - seeing things from their perspectives Tailor their sales approach to the individual buyer's style, and talk in their language Influence with integrity and sell to organisations and individuals successfully 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to NLP and sales excellence with NLP An overview of NLP and applying it to selling The pillars of NLP The NLP model of communication The difference that makes the difference 3 Building enhanced rapport Defining rapport and why it is important when selling Going beyond the initial small talk Building relationships with individual decision-makers Matching and mirroring Levels of rapport 4 Understanding the buyer's personal buying map How we take in, filter and process information How we judge others based on our own experiences of the world The different ways in which we communicate when selling Recognising and understanding the language and thinking patterns of others Adapting your sales communication style to different buyers 5 Making sense of the buying process How we filter information through our senses Understanding how we see, hear and experience the world Visual, auditory and kinaesthetic buyers Listening for key insights What different buyers want from you to help them to buy Applying sensory awareness to the sales process 6 Successful sales mindset The connection between thoughts and actions The sales beliefs of excellence Identifying negative thoughts and beliefs that are holding you back How to change your mindset Adopting the sales beliefs of excellence 7 Powerful questions Reviewing and honing your questioning skills Understanding the questions that great sales people ask Avoiding assumptions Clean language questions Getting to the bottom of it - precision questions Turbo-charging how you qualify 8 Influencing with integrity Understanding empathy Stepping into the buyer's shoes Speaking the buyer's language Tailoring your sales approach to the individual Match, pace, lead - how to take your buyer with you 9 Putting it all together Personal learning summary and action plans
This course meets the standards to become a mental health first aider. If you wish to become a mental health first aider, this is a great way to understand what it takes, get some practice in and how to really help someone in mental health crisis.
FORS Approved Virtual Reality Safe Driving Training Equip your drivers with the skills to navigate urban roads safely with our innovative VR training course. This DVSA-approved, 7-hour course utilises virtual reality to create a fully immersive learning experience. Drivers will gain a first-hand perspective of the challenges faced by vulnerable road users, such as cyclists, in a safe and controlled environment. Benefits: Immersive Learning: Develop empathy and understanding of vulnerable road users through VR simulations. Accessible & Risk-Free: Learn defensive driving techniques without the need for on-road cycling experience. Consistent Quality: Get a standardised training experience unlike unpredictable real-world scenarios. Course Content: The Changing Urban Landscape Sharing the Road with Vulnerable Users Defensive Driving Techniques Driver Attitude and Perception Impact of Driver Fitness on Safety Hazard Recognition for Vulnerable Road Users Compliance and Recognition: This course meets the requirements of: Work Related Road Risk (WRRR) FORS Silver Level CLOCS Standard Invest in your drivers' safety and the safety of vulnerable road users. Enrol today!
Experience safer urban roads with our FORS Approved Virtual Reality Safe Urban Driving Training. Our immersive program empowers drivers to navigate bustling city streets alongside vulnerable road users, fostering a culture of road safety. With a seven-hour DCPC-approved course, participants gain valuable insights and skills for responsible driving. Invest in your drivers' safety and meet compliance requirements while protecting lives on the road. Elevate road safety with our innovative VR training. Learn more at www.totalcompliance.co.uk