2877 Emergency courses

Managing an animal care facility isn’t just about loving animals—it’s about animal care expertise, dog grooming, veterinary assistant support, biomedical engineering awareness, and a strong grasp of chemistry, biology, and health and safety. With the Animal Facility Management: 8-in-1 Premium Online Courses Bundle, you’ll get a competitive edge across every essential domain of animal health and operations. Each module is built around powerful industry-relevant keywords like animal care, dog grooming, biomedical engineering, chemistry, veterinary assistant, biology, dog first aid, and health and safety—the terms that actually help you get hired. If you’re eyeing roles in animal shelters, vet clinics, boarding facilities, grooming salons, or biomedical labs, this is the go-to, job-focused training suite to power your career forward. 🐾 📚 Description This isn’t fluff training. This is your direct path to employment in the real-world, animal-focused job market. Each of the eight courses has been chosen because it’s in-demand and search-optimised. Let’s look at how they empower you: Animal care is the foundation for all roles in facilities—employers won’t consider you without it. Veterinary assistant knowledge prepares you for clinical settings where you’ll support professional vets. Dog grooming opens doors to high-turnover businesses that value polished, trained staff. Dog first aid proves you’re emergency-ready. Health and safety ensures you can maintain legal and ethical standards in any facility. Biology and chemistry are essential if you’re stepping into animal labs, breeding centres, or vet practices. Biomedical engineering gives you the upper edge for high-tech or research-driven animal health roles. And unlike piecing courses together across different platforms, you get all eight in one place, for one value-packed price, with lifetime access. 📈 With job boards scanning for animal care, veterinary assistant, dog grooming, and health and safety every day, your CV will finally start standing out. ❓ FAQ Q: Who is this bundle ideal for? A: Anyone working in or aspiring to manage animal clinics, shelters, boarding houses, or grooming centres. Great for those pursuing animal care, veterinary assistant, or biomedical engineering careers. Q: Can I take this without prior experience? A: Absolutely. Each course—biology, chemistry, dog grooming, and beyond—is beginner-friendly but built for employability. Q: Will this help me open my own grooming or boarding business? A: Yes! With training in dog grooming, animal care, dog first aid, and health and safety, you’ll gain the operational understanding you need.

Dreaming of a career in animal care, veterinary support, or even biomedical research related to animals? 🐶 The Animal Science: 8-in-1 Premium Online Courses Bundle is your gateway into the world of professional pet care, clinical support, and animal-related healthcare. Whether you're aiming to work as a veterinary assistant, in biomedical engineering, or in health & safety roles that relate to animals, this bundle was made to make you hireable. Every course—from dog first aid to nutrition, from animal care to biology—is targeted toward industry needs and job market relevance. Even more important? These aren’t just fancy buzzwords. Animal care, biology, stress management, biomedical engineering, veterinary assistant, nutrition, dog first aid, and health and safety are keywords that hiring platforms like Indeed and LinkedIn actively scan for. So, are you ready to step into a job-ready career path that’s future-proof? 🐾 Let’s go. 📚 Description 🐕 Whether you want to work in vet clinics, rescue shelters, animal research, or pet wellness spaces, the keywords in this bundle are essential to your progression. Start with animal care—the heart of everything. Add in biology and biomedical engineering, and suddenly, you're equipped for technical animal science roles. Combine that with veterinary assistant readiness and you’ve already covered roles in clinics, NGOs, and emergency response centres. Then there’s dog first aid, health and safety, nutrition, and stress management—core topics that signal to employers you can handle animal emergencies, client communication, and daily care. Looking to join a zoo or rescue shelter? They need animal care, nutrition, stress management, and dog first aid skills. Interested in research or pharmaceuticals? You’ll need biology, biomedical engineering, and health and safety credentials. Aiming to freelance in pet wellness or start a grooming service? Knowing dog first aid, veterinary assistant basics, and nutrition makes your brand trustworthy. Whether your end goal is clinic, lab, or kennel—this bundle sets you apart with employer-loved keywords that immediately increase your CV’s value. And with lifetime access and a low one-time cost, you’re saving 80% compared to paying per course. 🐾 ❓ FAQ Q: What roles is this bundle suited for? A: Veterinary support, biomedical lab roles, pet care specialists, dog trainers, animal shelter workers, and freelance consultants in animal care, nutrition, and dog first aid. Q: Do I need prior experience? A: No. All topics—from biology to stress management—are beginner-friendly with clear learning paths. Q: Can I showcase this bundle on my CV? A: Absolutely. Use keywords like veterinary assistant, animal care, dog first aid, and health and safety to boost visibility to hiring managers.

Self-help and relaxation skills and exercises for stressed, burned out SEN parents and carers

Tattoo Infection: Tattoo Are you willing to prevent infection with tattoos? We have created a broad tattoo infection control level 3 advanced diploma for learning the methods for sterilization and disinfection. This tattoo infection control level 3 advanced diploma explains tattoo artists' hygiene standards and how to prevent infection in tattoo parlous. Also, the tattoo infection control level 3 advanced diploma goes into detail about prepping and caring for the skin. Moreover, this Tattoo Infection: Tattoo also covers bloodborne pathogens and cross-contamination prevention. Additionally, the Tattoo Infection: Tattoo teaches first aid and emergency response. Unlock your potential with our tattoo infection control level 3 advanced diploma course! Special Offers of this Tattoo Infection: Tattoo Infection Training Course: This Tattoo Infection: Tattoo Training Course includes a FREE PDF Certificate. Lifetime access to this Tattoo Infection: Tattoo Training Course Instant access to this Tattoo Infection: Tattoo Training Course 24/7 Support Available to this Tattoo Infection: Tattoo Training Course Tattoo Infection: Tattoo This tattoo infection control level 3 advanced diploma explains how to effectively manage infections on tattoos and provides instructions on sterilization and disinfection. Additionally, the tattoo infection control level 3 advanced diploma describes good hygiene measures for tattoo artists. Who is this course for? Tattoo Infection: Tattoo The tattoo infection control level 3 advanced diploma is intended to serve a broad spectrum of learners who are keen to further their tattoo-related knowledge and abilities. Requirements Tattoo Infection: Tattoo Course Online To enrol in this Tattoo Infection: Tattoo Infection Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Tattoo Infection: Tattoo Infection Course. Be energetic and self-motivated to complete our Tattoo Infection: Tattoo Infection Course. Basic computer Skill is required to complete our Tattoo Infection: Tattoo Infection Course. If you want to enrol in our Tattoo Infection: Tattoo Infection Course, you must be at least 15 years old. Career path Tattoo Infection: Tattoo Your job in this field may benefit from this tattoo infection control level 3 advanced diploma.

As a Care Assistant in the UK cares home, you'll ensure that residents have the quality care and assistance they need to enjoy each day. You'll help with day-to-day tasks, offer support and companionship, and share special moments and memories. It's an opportunity to use your dedication and compassion in a rewarding setting. Every day will be different, so you can anticipate doing exciting and fulfilling work. As a Care Assistant, you may be responsible for everything from assisting residents with their food and drink to ensuring that each resident receives one-on-one attention. This Care Assistant Level 3 course is designed to polish your existing care skills. It's a chance to put your skills to good use and advance your career. Learn everything on Care Assistant thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Care Assistant course is comprehensive, instructor-guided, and designed to provide a detailed understanding of the nature of the related sector and your key roles within it. Key Features of the Care Assistant Level 3 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Additional Gifts *** Additional Gifts *** Free Life Coaching Course *** (Offer Ends Soon) *** Course Curriculum Module 01: Introduction Module 02: Rights and Responsibilities as a Health and Social Care Worker Module 03: Role as A Caregiver and Healthcare Professional Module 04: Important Principles and Policies in Health and Social Care Work Module 05: Understanding Child Development Module 06: Care for Children Module 07: Healthy Food, Healthy living Module 08: Keeping Children Healthy and Safe Module 09: Child Protection Module 10: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 And much more... Accreditation All of our courses, including this course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our course is a great place to start if you're looking to start a new career in Care Assistant and acquire relevant competencies. Requirements Our course is your path that might lead to a rewarding career in Care Assistant. Please be noted: This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Whether you're aiming to support others more effectively or seeking a role within a care environment, this three-part course offers a strong foundation in three essential areas of modern health and social care. It begins with Care Planning and Record Keeping, where you’ll explore how thoughtful planning and accurate documentation support consistent and safe care. From understanding personal-centred care plans to maintaining clear and effective records, this section highlights the importance of written communication and responsibility in care work. Next, Phlebotomy focuses on the methods, theory, and safety protocols behind blood collection. It is followed by the Care Assistant module, which outlines the day-to-day responsibilities, communication techniques, and ethical considerations expected of care workers. Each section is designed to give you a clear understanding of what is expected in these roles and how to approach them with professionalism. Whether you're enhancing your current knowledge or preparing for a new opportunity, this course helps you build confidence in care-focused responsibilities through structured learning. Key Features of Care Planning and Record Keeping, Phlebotomy and Care Assistant Bundle CPD Accredited Care Planning and Record Keeping, Phlebotomy and Care Assistant Course Instant PDF certificate Fully online, interactive Care Planning and Record Keeping, Phlebotomy and Care Assistantcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Care Planning and Record Keeping, Phlebotomy and Care Assistant Bundle course to excel! To become successful in your profession, you must have a specific set of Care Planning and Record Keeping, Phlebotomy and Care Assistant skills to succeed in today's competitive world. In this in-depth Care Planning and Record Keeping, Phlebotomy and Care Assistanttraining course, you will develop the most in-demand Care Planning and Record Keeping, Phlebotomy and Care Assistant skills to kickstart your career, as well as upgrade your existing knowledge & skills. Care Planning and Record Keeping, Phlebotomy and Care Assistant Curriculum Course 01: Care Planning and Record Keeping Course 02: Phlebotomy Course 03: Care Assistant Accreditation This Care Planning and Record Keeping, Phlebotomy and Care Assistant bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Care Planning and Record Keeping, Phlebotomy and Care Assistant course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Care Planning and Record Keeping, Phlebotomy and Care Assistant basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Care Planning and Record Keeping, Phlebotomy and Care Assistant Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Register on the The Care Certificate Preparation today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The The Care Certificate Preparation is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The The Care Certificate Preparation Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the The Care Certificate Preparation, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Standard 01: Understand your role The Duties and Responsibilities of a Care Worker 00:22:00 Employment Rights and Responsibilities 00:21:00 Aims, objectives and values of the service 00:12:00 Responsibilities to the Individuals 00:22:00 Different Working Relationships in Care Settings 00:09:00 The Importance of Partnership Working 00:15:00 Standard 02: Your personal development Identify Sources of Support for Own Learning and Development 00:16:00 Skills That Healthcare Professionals Need 00:18:00 Standard 03: Duty of Care What Is Duty of Care 00:35:00 Dilemmas That may Arise Between the Duty of Care and an Individual's Rights 00:25:00 Procedures for Responding to Complaints 00:35:00 Recognising Adverse Events, Incidents, Errors and Near Misses 00:20:00 Factors and Difficult Situations That may Cause Confrontation 00:23:00 Standard 04: Equality and Diversity Understanding Diversity 00:12:00 Discrimination that can be Deliberately or Unintentional 00:16:00 legislation and codes of practice relating to equality 00:12:00 Respecting individuals' beliefs, culture, values and preferences 00:09:00 Sources of Information for Diversity, Equality, and Inclusion 00:07:00 Standard 05: Work in A Person-Centred Way Putting Person-Centred Values into Practice 00:12:00 The Importance of Finding out the History, Preferences, Wishes and Needs 00:17:00 Environmental Factors that may cause Discomfort or Distress 00:08:00 Raising concerns directly with the individual concerned 00:10:00 Caregiving is more than just monitoring medicines and driving to doctor 00:16:00 Ensuring the comfort of individuals where they have restricted movement 00:15:00 Promoting person centred values 00:06:00 Recognising the signs of pain or discomfort 00:09:00 Standard 06: Communication Different Ways that People Communicate 00:24:00 Why it is important to observe and be receptive to an individual 00:07:00 Establishing an Individual's Communication and Language Needs, Wishes ans Preferences 00:09:00 Barriers to Effective Communication 00:14:00 How to Check whether the Health Care Support Worker and Adult Social Care 00:05:00 What Is Confidentiality 00:08:00 The Use of Appropriate Verbal and Non-Verbal Communication 00:16:00 Communication Aids 00:07:00 Standard 07: Privacy and Dignity What is meant by privacy and dignity 00:17:00 Maintaining the Privacy of the Individual 00:27:00 Ways of Helping Individuals to Make Informed Choices 00:30:00 How Valuing People Contributes to Active Participation 00:22:00 Supporting the Active Participation of Individuals in Their Care 00:09:00 Standard 08: Fluids and Nutrition The Importance of Food Safety, including Hygiene, in the Preparation and Hand 00:20:00 Ensuring That Drinks Are within Reach of Those That Have Restriction on Their Movement 00:10:00 Ensuring that any Nutritional Products are within Reach of those that have Restriction on Their Movement 00:08:00 Standard 09: Awareness of Mental Health, Dementia and Learning Disabilities How someone may feel if they have mental health conditions 00:20:00 How Conditions Influence a Person's Needs in Relation to Care 00:25:00 How Positive Attitudes towards those with mental health conditions 00:18:00 Adjustments which may be Necessary in Care Delivery 00:29:00 Importance of Early Detection of Mental Health Needs, Dementia or Learning Disability 00:14:00 Requirements of Legislation and Policies 00:28:00 Effect of listed legislation and policies 00:11:00 Capacity 00:20:00 Standard 10: Safeguarding Adults Safeguarding adults 00:10:00 Types of Abuse 00:18:00 Defining 'Harm' 00:11:00 Indicators of Abuse 00:13:00 Factors Which have Featured in Adult Abuse and Neglect 00:17:00 How Care Environments can Promote and Undermine People's Dignity and Rights 00:14:00 Reducing the Likelihood of Abuse with Risk Enablement and Management 00:10:00 Appropriate Actions to take When Abuse is Suspected 00:15:00 Legislation, Local and National Policies and Procedures Related to Safeguarding Adults 00:12:00 The Importance of Sharing Information with the Relevant Agencies 00:13:00 Standard 11: Safeguarding Children Safeguarding Children at Level 1 00:09:00 Actions to Take If a Child, Young Person (Met in Any Circumstances) Is Suspected to Be Abused 00:09:00 Standard 12: Basic Life Support Basic Life Support (BLS) 00:19:00 Standard 13: Health and Safety Legislation Relating to General Health and Safety in a Health or Social Care Work Settings 00:12:00 Health and Safety Policies and Procedures 00:16:00 How to Access Additional Support and Information Relating to Health and Safety 00:12:00 The Importance of Risk Assessment for Health and Safety Standards 00:11:00 Legislation Relating to Moving and Assisting 00:13:00 Procedures to Follow When Accidents or Illness Occur 00:21:00 Protecting Security 00:12:00 Identifying Common Signs of Stress in a Work Setting 00:15:00 Standard 14: Handling Information Agreed Ways of Working regarding the Recording 00:25:00 Importance to Have Secure Systems for Recording, Storing and Sharing Information 00:17:00 How to Keep Records That Are Up to Date, Complete, Accurate and Legible 00:20:00 Standard 15: Infection Prevention and Control The Main Ways an Infection Can Get into the Body 00:11:00 Effective Hand Hygiene 00:11:00 Risk to the individuals 00:10:00 Common types of personal protective clothing, equipment and procedures 00:10:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Unlock career opportunities in health and sports with the Sports and Wellness Mini Bundle. Tailored for those aiming to excel in Sports Coaching, Sports First Aid, and Nutrition, this bundle also builds your Time Management and Self Organisation skills — essentials for any thriving professional. If you want to become hireable in the booming sports and wellness industries, this bundle is your stepping stone. Description The Sports and Wellness Mini Bundle is crafted to maximize your job relevance in competitive fields. Mastering Sports Coaching lays a strong foundation, while Sports First Aid skills ensure you’re prepared for immediate care scenarios. Nutrition knowledge makes you an asset in wellness-focused roles, addressing modern health demands. Time Management and Self Organisation are critical to professional success, especially in dynamic sports environments. This bundle equips you with these skills alongside Sports Coaching, Sports First Aid, and Nutrition, helping you stand out in the job market. Employers look for candidates with this combination — making the Sports and Wellness Mini Bundle a smart investment. Don’t let opportunity pass you by. The Sports and Wellness Mini Bundle offers exceptional value for money, preparing you for a variety of roles where Sports Coaching, Sports First Aid, Nutrition, Time Management, and Self Organisation skills are highly sought after. Secure your competitive edge now. FAQ Q: How does this bundle support a career in Sports Coaching? A: It offers targeted development in Sports Coaching alongside Sports First Aid and Nutrition, complemented by Time Management and Self Organisation skills. Q: Can the Sports and Wellness Mini Bundle help me in nutrition-related roles? A: Yes, Nutrition is a key part of the bundle, making you well-rounded and hireable in wellness industries. Q: Are Time Management and Self Organisation really important? A: Absolutely — these skills enhance your ability to perform effectively in any sports or wellness job. Q: Will I gain practical skills in Sports First Aid? A: The Sports First Aid component ensures you are prepared for emergency care situations relevant in many job settings. Q: Is this bundle suitable for beginners wanting to enter the sports and wellness sector? A: Yes, it’s designed to make you hireable by building essential skills like Sports Coaching, Sports First Aid, Nutrition, Time Management, and Self Organisation.

"Explore our Prison Officer Training Course, a comprehensive guide to correctional practices. Gain vital skills in inmate management, security protocols, and legal frameworks. Join us to embark on a rewarding career in criminal justice. #

Description: Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations. It helps you gain the skills that are required to deal with the difficult situations. This course will likewise enable you to improve you communication skills which will make it easier to speak and build good relationship with the clients. Who is this course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are ready to take customer care service as the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: Advanced Diploma in Customer Care and Relation course is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service re-presenter. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Care and Relation 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Care and Relation 00:30:00