2763 Emergency courses

The Care Home course is meticulously designed for individuals keen on understanding the fundamental aspects of managing and providing exceptional care within a care home environment. With an emphasis on building a strong foundation, this course offers a detailed approach to understanding the day-to-day responsibilities and challenges faced by care providers. Whether you’re aiming to broaden your knowledge or seeking to progress within the sector, this course equips you with the insight needed to make a meaningful impact in the care home setting. Throughout the course, you will gain a thorough understanding of how care homes operate, from organisational structures to the essential processes of care delivery. You'll explore key topics that include managing residents' needs, ensuring high-quality care standards, and maintaining a safe, supportive atmosphere for both residents and staff. This course provides an ideal opportunity for those looking to enter the sector or enhance their understanding of care home management, all from the comfort of your own space. With clear, structured content, you can confidently develop the necessary expertise for an evolving and rewarding career in care provision. Key Features: CPD Accredited Care Home Course Instant PDF certificate Fully online, interactive Care Homecourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of Care Home skills to succeed in today's competitive world. In this in-depth Care Hometraining course, you will develop the most in-demand Care Home skills to kickstart your career, as well as upgrade your existing knowledge & skills. Care Home Curriculum Course 01: Health and Social Care Course 02: Public Health Course 03: Care Planning and Record Keeping Course 04: Diabetes Awareness Course 05: Dyslexia Awareness Course 06: Maternity Care Assistant Course 07: Foster Care Training Course Course 08: End of Life Care Nursing Course 09: Basic Life Support Course 10: Understanding Autism Level 3 Course 11: Drug and Alcohol Awareness Course 12: Psychotherapy and Rehabilitation Counselling Course 13: Mental Health Nursing Course 14: Medical Law Course 15: Safe Handling of Medicines Course 16: Infection Prevention & Control: Health & Safety Consultant Course 17: Epidemic and Pandemic Disease Awareness Course 18: Personal Hygiene Course Course 19: Health and Safety Level 2 Course 20: Basic First Aid Accreditation This Care Home bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Care Home course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Care Home basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Care Home Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Receptionist and Secretary Diploma course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Receptionist and Secretary Diploma course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing thiscourse, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Medical Receptionist Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. **Courses are included in this Medical Receptionist and Secretary Diploma Course Course 01: Medical Receptionist and Secretary Diploma Course 02: Report Writing Course Course 03: Level 4 Time Management Course ***Others Included of Medical Receptionist and Secretary Diploma Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Receptionist and Secretary Diploma Course: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***GIFT Courses: ------------------- ***Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------ Assessment Method After completing each module of the Medical Receptionist and Secretary Diploma, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Medical Receptionist and Secretary Diploma course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Medical Receptionist and Secretary Diploma course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Medical Receptionist and Secretary Diploma course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Medical Receptionist and Secretary Diploma course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Medical Receptionist and Secretary Diploma, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

Explore our Resuscitation Course: Basic Life Support Skills, a comprehensive training program for healthcare professionals and first responders. Gain hands-on experience in CPR, defibrillation, ACLS, and more. Enhance your emergency response capabilities and contribute to the chain of survival. Enroll now for essential life-saving skills and join a community dedicated to preparedness and effective healthcare interventions.

This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result. Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them? Menu Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. Advanced credit control skills for supervisors - 1⁄2 day Basic legal overview: do's and don'ts of debt recovery - 2 hours Body language in the credit and debt sphere - 1⁄2 day County Court suing and enforcement - 1⁄2 day Credit checking and assessment - 1 hour Customer visits and 'face to face' debt recovery skills - 1⁄2 day Data Protection Act explained - 1⁄2 day Dealing with 'Caring Agencies' and third parties - 1 hour Debt counselling skills - 2 hours Elementary credit control skills for new staff - 1⁄2 day Granting credit and collecting debt in Europe - 1⁄2 day Identifying debtors by 'type' to handle them accurately - 1 hour Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation / CVAs and IVAs - 2 hours Late Payment of Commercial Debts Interest Act explained - 2 hours Liaison with sales and other departments for maximum credit effectiveness - 1 hour Suing in Scottish Courts (Small Claims and Summary Cause) - 1⁄2 day Telephone techniques for successful debt collection - 11⁄2 hours Terms and conditions of business with regard to credit and debt - 2 hours Tracing 'gone away' debtors (both corporate and individual) - 11⁄2 hours What to do if you/your organisation are sued - 1⁄2 day Other topics you might wish to consider could include: Assessment of new customers as debtor risks Attachment of Earnings Orders Bailiffs and how to make them work for you Benefit overpayments and how to recover them Cash flow problems (business) Charging Orders over property/assets Credit policy: how to write one Council and Local Authority debt recovery Consumer Credit Act debt issues Using debt collection agencies Director's or personal guarantees Domestic debt collection by telephone Exports (world-wide) and payment for Emergency debt recovery measures Education Sector debt recovery Forms used in credit control Factoring of sales invoices Finance Sector debt recovery needs Third Party Debt Orders (Enforcement) Government departments (collection from) Harassment (what it is - and what it is not) Health sector debt recovery skills Hardship (members of the public) Insolvency and the Insolvency Act In-house collection agency (how to set up) Instalments: getting offers which are kept Judgment (explanation of types) Keeping customers while collecting the debt Late payment penalties and sanctions Letter writing for debt recovery Major companies as debtors Members of the public as debtors Monitoring of major debtors and risks Negotiation skills for debt recovery Old debts and how to collect them Out of hours telephone calls and visits Office of Fair Trading and collections Oral Examination (Enforcement) Pro-active telephone collection Parents of young debtors Partnerships as debtors Positive language in debt recovery Pre-litigation checking skills Power listening skills Questions to solicit information Retention of title and 'Romalpa' clauses Sale of Goods Act explained Salesmen and debt recovery Sheriffs to enforce your judgment Students as debtors Statutory demands for payment Small companies (collection from) Sundry debts (collection of) Terms and Conditions of Contract Tracing 'gone away' debtors The telephone bureau and credit control Taking away reasons not to pay Train the trainer skills Utility collection needs Visits for collection and recovery Warrant of execution (enforcement)

Are you looking to fast-track your career as a Care Assistant? Discover the complete career package with our 'Care Assistant & Care Planning - Endorsed Certificate' course bundle! In the UK, the healthcare industry remains one of the highest in demand, and there's never been a better time to dive into this rewarding profession. Care Assistants can earn a competitive income, with the average salary ranging from £20,000 to £25,000 per year. Our Care Assistant & Care Planning - Endorsed Certificate bundle is an all-inclusive platform that includes seven comprehensive courses covering all the essential areas of care assistance and planning. It features two Quality License Scheme (QLS) endorsed courses: 'Care Assistant' and 'Care Planning and Record Keeping | Health & Safety Online Course'. These courses will earn you a hardcopy certificate upon completion, reinforcing your credentials in the healthcare field. But that's not all! This unique package also includes five relevant courses accredited by Continuing Professional Development (CPD QS): 'Health and Social Care Management', 'End of Life Care Course', 'Social Care', 'Maternity Care Assistant Course', and 'Medical Terminology Training'. This wealth of knowledge ensures you have an edge over your competition and a versatile set of theoretical skills to flourish in a range of care environments. This bundle comprises the following courses: QLS Endorsed Courses: Course 01: Care Assistant Course 02: Care Planning and Record Keeping | Health & Safety Online Course CPD QS Accredited Courses: Course 03: Health and Social Care Management Course 04: End of Life Care Course Course 05: Social Care Course 06: Maternity Care Assistant Course Course 07: Medical Terminology Training Learning Outcomes: Upon completion of this Care Assistant & Care Planning course bundle, you will be able to: Understand the fundamental responsibilities and role of a Care Assistant. Develop robust care plans and effectively maintain records. Adhere to Health and Safety regulations in a care setting. Manage Health and Social Care services effectively. Provide compassionate and professional end-of-life care. Understand the basics of social care provision. Learn the key responsibilities of a Maternity Care Assistant. Master medical terminology to enhance communication within a healthcare setting. The 'Care Assistant & Care Planning - Endorsed Certificate' course bundle provides an extensive theoretical knowledge base for anyone eager to enter or progress in the healthcare field. This compilation of seven courses provides a broad and comprehensive understanding of care assistance and planning. You will gain invaluable insights into topics such as health & safety, health and social care management, end of life care, social care, maternity care assistance, and medical terminology. These courses are designed to give you a competitive advantage by enhancing your understanding of the care sector. They cover a variety of areas, equipping you with the knowledge to handle diverse roles within the healthcare industry. The theoretical knowledge gained from this bundle is transferable across a range of health and social care settings, making you a versatile and valued member of any care team. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Care Assistant & Care Planning course bundle is ideal for: Care Assistants professionals. Healthcare professionals. Social care professionals. Individuals interested in the care sector. Career path With this Care Assistant & Care Planning course bundle, you can explore the following career paths: Care Assistant Care Manager Social Care Worker Maternity Care Assistant End of Life Care Worker Health and Social Care Management Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Child abuse in the UK is a matter of great concern. As parents are busy with their work, ensuring the safety of their children is becoming more and more challenging. Learn how you can protect children from potential threats in this Child Protection & Safeguarding Level 3 course and be able to establish your career as a child care professional. This Child Protection & Safeguarding Level 3 course is developed by industry experts with the utmost care and thorough research. All the topics are broken down into simply digestible bite-sized modules, allowing our students to understand each lesson quickly. After completing the Child Protection & Safeguarding Level 3 course, you will gather accurate knowledge and skills with proper confidence to enrich yourself. These skills will brighten up your career in the relevant job market. Get a certificate fast and boost your career as a childcarer or other relevant job sectors with our Child Protection & Safeguarding Level 3 course prepared by qualified professionals. You will receive an e-certificate immediately after completing the Child Protection & Safeguarding Level 3 course, which will help you find work in the sector and will boost your CV. Enrol in this Child Protection & Safeguarding Level 3 course from Course Gate if you want to learn more about this skill and become competent in this area. Learning Objectives Understand children better Be able to sense threats and fears of children Make decisions in emergency and critical situations Protect children from potential threats Contact with parents and security professionals if needed Communicate with children properly Make friendly relationships with children Understand the requirements of children with special needs Who is this Course for? This Child Protection & Safeguarding Level 3 course is ideal for aspiring childcarers who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of the principles of child safeguarding, or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course; however, an eye for detail and a creative mind is essential. Entry Requirement This course is available to all learners of all academic backgrounds. A good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of the Child Protection & Safeguarding Level 3 course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Child Caregivers Social Care Workers Childminders Nursery Assistants Primary Teachers SEN Teachers Course Curriculum Module 01: Laws and Guidance Laws and Guidance 00:41:00 Module 02: Social and Emotional Development Social and Emotional Development 00:43:00 Module 03: Personality and Intellectual Development of Children Personality and Intellectual Development in Children 00:36:00 Module 04: Child Abuse Child Abuse 00:46:00 Module 05: Child Sexual Exploitation Child Sexual Exploitation 00:34:00 Module 06: The Impact of Domestic Violence and Abuse on Children The Impact of Domestic Violence and Abuse on Children 00:49:00 Module 07: Risks and Risk Assessment Risks and Risk Assessment 00:14:00 Module 08: Responding to Disclosure and Reporting Responding to Disclosure and Reporting 00:25:00 Module 09: Things to Do after Referral Things To Do After Referral 00:21:00 Module 10: Safeguarding Trafficked Children Safeguarding Trafficked Children 00:30:00 Module 11: Infant Mental Health and Early Attachment Infant Mental Health and Early Attachment 00:29:00 Module 12: Assessing Need and Providing Early Help Assessing Need and Providing Early Help 00:23:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Explore the ancient art of Acupuncture Therapy in our comprehensive course. Learn about acupressure points, treatment for pain and mental health, professional standards, and much more. Ideal for aspiring practitioners and those seeking holistic health insights.

Cabin Crew: Cabin Crew Are you aware that the global aviation market is now booming? Our Flight Attendant and Cabin Crew Online Training Course is your ticket to a job in the air if you've ever imagined yourself flying over the sky as a member of this privileged group. This comprehensive Flight Attendant and Cabin Crew Online Training Course comprises 22 modules to improve your knowledge of the world of cabin crew. Also, this Flight Attendant and Cabin Crew Online Training Course covers everything, from comprehending the intricate aircraft layout to mastering emergency procedures. Moreover, this Flight Attendant and Cabin Crew Online Training Course aids in your understanding of all duties, first aid, and aircraft systems. You can advance your personal development, cultural awareness, and communication skills through this Flight Attendant and Cabin Crew Online Training Course. Your knowledge of networking systems will change after taking this Flight Attendant and Cabin Crew Online Training Course. Join the Flight Attendant and Cabin Crew Online Training Course and set out on a path that offers both responsibility and adventure. Learning Outcomes of Air Hostess and Cabin Crew Online Training Course After completing this Flight Attendant and Cabin Crew Online Training Course learners will learn about the: The aviation industry and the role of cabin crew within Flight Attendant and Cabin Crew Online Training Course. Flight Attendant and Cabin Crew Online Training Course helps to familiarise yourself with the layout of commercial aircraft and aviation terminology. Flight Attendant and Cabin Crew Online Training Course can master communication techniques for handling passengers and emergency situations. Learn the essentials of in-flight safety, medical first aid, and emergency evacuation procedures from this Flight Attendant and Cabin Crew Online Training Course. Flight Attendant and Cabin Crew Online Training Course helps to develop impeccable grooming standards and cabin crew fatigue management strategies. Flight Attendant and Cabin Crew Online Training Course describes crew resource management and the interconnectedness of airline departments. Special Offers of this Air Hostess and Cabin Crew Online Training Course This Air Hostess and Cabin Crew Online Training Course includes a FREE PDF Certificate. Lifetime access to this Air Hostess and Cabin Crew Online Training Course Instant access to this Air Hostess and Cabin Crew Online Training Course Get FREE Tutor Support to this Air Hostess and Cabin Crew Online Training Course Cabin Crew: Cabin Crew There are 22 modules in this extensive online diploma course for air crew that will help you become more knowledgeable about the field. Additionally, everything is covered in this online diploma course for air cabin crew, from emergency protocols to understanding the complex aircraft layout. Additionally, this online diploma course for air cabin crew helps you learn about all jobs, first aid, and aircraft systems. This online diploma program for air cabin crew can help you improve your communication skills, cultural awareness, and personal growth. After completing this online diploma course for air cabin crew, your understanding of networking systems will be altered. Who is this course for? Cabin Crew: Cabin Crew This Cabin Crew: Cabin Crew Online Diploma Course is for Individuals with a passion for aviation and a desire to excel in customer service roles. Requirements Cabin Crew: Cabin Crew To enrol in this Cabin Crew: Cabin Crew Online Training Course, students Need: To join in our Cabin Crew: Cabin Crew Online Training Course, you must have a strong command of the English language. To successfully complete our Cabin Crew: Cabin Crew Online Training Course, you must be vivacious and self driven. To complete our Cabin Crew: Cabin Crew Online Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Cabin Crew: Cabin Crew Online Training Course. Career path Cabin Crew: Cabin Crew After completing this Air Cabin Crew Online Diploma Course, you can get various job offers like: Junior Cabin Crew: £15,000 - £25,000 per year Cabin Crew: £25,000 - £35,000 per year Senior Cabin Crew: £35,000 - £50,000 per year Cabin Crew Manager: £50,000 - £80,000 per year In-Flight Trainer: £30,000 - £45,000 per year

'Working in Confined Spaces' Approved Online Training

Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00