Embark on a transformative journey with our 'Post-Traumatic Stress Disorder (PTSD) Counselling' course, a beacon of hope and healing for those touched by trauma. This course opens a window into understanding PTSD, not just as a clinical term but as a deeply personal experience that impacts lives profoundly. Your journey begins with an introduction that lays the groundwork for comprehending the complexities of trauma and its aftermath. As you navigate through the curriculum, you will gain insights into the nuances of PTSD, equipping you with the knowledge to understand and empathise with those affected. Moving forward, the course delves into integrating therapeutic techniques such as Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), and Acceptance and Commitment Therapy (ACT) into both personal and professional practices. This holistic approach empowers you to manage anxiety and PTSD symptoms effectively. The course guides you through overcoming avoidance behaviours and handling difficult trauma-related thoughts, providing strategies to cope with intrusive memories, flashbacks, and nightmares. As you reach the concluding sections, you'll learn not just to survive but to thrive post-trauma, looking ahead with newfound strength and resilience. This course is more than an educational experience; it's a journey towards empowerment and recovery. Learning Outcomes Understand the fundamental concepts of trauma and PTSD. Learn to integrate CBT, DBT, and ACT techniques for managing PTSD. Develop strategies to handle anxiety and avoidance behaviours. Gain skills in coping with trauma-related memories and thoughts. Acquire techniques to thrive post-trauma and look towards a positive future. Why choose this Post-Traumatic Stress Disorder (PTSD) Counselling course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Post-Traumatic Stress Disorder (PTSD) Counselling course for? Mental health professionals seeking specialised knowledge in PTSD. Individuals personally affected by trauma and PTSD. Caregivers and support workers of those with PTSD. Emergency service personnel dealing with traumatic events. Anyone interested in understanding and supporting PTSD recovery. Career path PTSD Counsellor - £25,000 to £40,000 Clinical Psychologist - £31,000 to £51,000 Mental Health Nurse - £24,000 to £35,000 Psychotherapist - £26,000 to £48,000 Support Worker - £18,000 to £28,000 Crisis Intervention Specialist - £22,000 to £37,000 Prerequisites This Post-Traumatic Stress Disorder (PTSD) Counselling does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Post-Traumatic Stress Disorder (PTSD) Counselling was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction Introduction 00:04:00 The approach of the course 00:03:00 Understanding Trauma & PTSD Section Overview 00:01:00 What Is Trauma? 00:09:00 What Is PTSD? Diagnosis of PTSD 00:10:00 How Are Traumatic Memories Processed? 00:09:00 Physical and Health Issues Associated with Trauma 00:08:00 Thinking about Coping with PTSD & Trauma 00:06:00 Integrating CBT, DBT, ACT Techniques into Your Life Integrating CBT, DBT, ACT Overview 00:01:00 What is Cognitive Behavioral Therapy (CBT)? 00:03:00 ABC Model - Thought, Emotions & Behavior 00:04:00 Understanding Feedback Loops 00:04:00 Behavioral Coping 00:02:00 Exposure Therapy for PTSD & Trauma 00:07:00 Stress Inoculation Training (SIT) for PTSD & Trauma 00:03:00 Cognitive Processing Therapy (CPT) PTSD & Trauma 00:03:00 What is Dialectical Behavior Therapy (DBT)? 00:08:00 What is Acceptance and Commitment Therapy (ACT)? 00:03:00 ACT in Action! 6 Core Processes 00:12:00 Common Elements of CBT, DBT & ACT 00:05:00 Managing Your Anxiety & PTSD Building a Strong Foundation: Breathing 00:06:00 Abdominal Breathing for Anxiety 00:05:00 PMR Progressive Muscle Relaxation a CBT Technique for Anxiety & PTSD 00:07:00 Relaxation without Tension a CBT Technique for Anxiety & PTSD 00:02:00 Cue Controlled Relaxation a CBT Technique for Anxiety & PTSD 00:02:00 Using Your Mind to Relax and Develop Awareness 00:03:00 Decreasing the Power of Negative Thoughts 00:06:00 Section Conclusion 00:03:00 Stop Avoiding and Start Living Again Section Introduction 00:02:00 Self-help: Effects of PTSD on Goals and Values 00:15:00 Self-help: Creating a Change 00:10:00 Self-help: Facing Feared Situation 00:10:00 Self-help: Everyday Mindfulness Exercise 00:05:00 Self-help: Connecting with Others 00:10:00 Self-help: Emotion Diary Cards 00:05:00 Self-help: Identifying Emotions 00:05:00 Decreasing PTSD Symptoms through Writing 00:05:00 Handling Difficult Thoughts of Trauma 8 Limited Thinking Patterns from CBT 00:01:00 Filtering 00:02:00 Polarized Thinking 00:02:00 Overgeneralization 00:02:00 Mind Reading 00:02:00 Catastrophizing 00:01:00 Magnifying 00:02:00 Personalization 00:01:00 Shoulds 00:02:00 Composing Balanced Alternative Thoughts 00:08:00 Coping with Memories, Flashbacks, Nightmares, and Intrusions Focusing on Your Thoughts 00:07:00 Invalidating Thoughts 00:06:00 Mindfulness and Grounding 00:05:00 Imagery Rehearsal for Nightmares 00:02:00 Developing Wise Mind 00:04:00 Surviving and Thriving as You Look Ahead Do You Need Professional Help? 00:04:00 Conclusion Do You Need Therapist? 00:04:00 Conclusion 00:02:00 Resources Resource - Treating Post Traumatic Stress Disorder 00:00:00 Assignment Assignment - Post-Traumatic Stress Disorder (PTSD) Counselling 00:00:00
Health & Safety in a Care Setting Approved Online Training
Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback
Workplace First Aid Training Course Online The Workplace First Aid Training course is designed to prepare you to treat people who have been injured or become ill in the workplace. In addition, the course teaches you how to effectively respond to an emergency in the workplace and beyond. First Aid knowledge is valuable to both the individual and the community. In an accident or an emergency, it allows you to help someone who has been injured before professional help arrives. Workplace First Aid Training with the right information and knowledge can save more lives than we can imagine! Our Workplace First Aid Training course covers various important topics, such as how to respond in potentially life-threatening situations and how to perform a head-to-toe check on someone who has been injured. This Workplace First Aid Training course also teaches you how to do first aid during the COVID-19 pandemic. It includes a detailed description of COVID-19, how the virus contaminates, how it affects, what the symptoms are, how to maintain safety in workplace first aid, and the guidelines for COVID-19. Workplace First Aid Training is a popular and well-known course suitable for anyone who wants to prevent workplace accidents and professionals who are in charge of first aid at the workplace. In addition, it makes you more trustworthy among your team members because you have some basic knowledge to assist them in times of danger. Learning Objectives After completing this Workplace First Aid Training course, the learner will be able to: Understand the fundamentals of First aid. Explore the role of a First Aider. Take immediate action in the case of a fire, electrical emergency, and water emergency. Identify common accidents, injuries and work-related illnesses and learn how to prevent them. Grasp the basics of electrical, fire and gas safety. Have a clear knowledge of CPR. Recognise different secondary diseases and injuries and know how to treat them. Understand the basic idea about COVID-19. Why choose this Workplace First Aid Training Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Workplace First Aid Training Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Workplace First Aid Training Course. Main Course: Workplace First Aid Training Course Free Courses included with Workplace First Aid Training Course. Course 01: Working at Height Training Course Course 02: Working in Confined Spaces [Note: Free PDF certificate as soon as completing Workplace First Aid Training Course] Workplace First Aid Training Course Online This Workplace First Aid Training Course consists of 07 modules. Course Curriculum of Workplace First Aid Training Course Module 01: Introduction Module 02: Managing Incident at Workplaces Module 03: Treating Secondary Injuries Module 04: Resuscitation (CPR) Module 05: Secondary Illness and Conditions Module 06: Additional Secondary Illness and Conditions Module 07: COVID 19 Awareness Assessment Method of Workplace First Aid Training Course After completing Workplace First Aid Training Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Workplace First Aid Training Course After completing the Workplace First Aid Training Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Workplace First Aid Training Course Online This Workplace First Aid Training course is suitable for anyone interested in being a First Aider including: Office workers Shop employees Warehouse or supply workers Self-Employed workers Casual Workers Requirements Workplace First Aid Training Course Online To enroll in this Workplace First Aid Training Course, students must fulfill the following requirements: Good Command over English language is mandatory to enrol in our Workplace First Aid Training Course. Be energetic and self-motivated to complete our Workplace First Aid Training Course. Basic computer Skill is required to complete our Workplace First Aid Training Course. If you want to enrol in our Workplace First Aid Training Course, you must be at least 15 years old. Career path Workplace First Aid Training Course Online First Responder First Aider in any Organisation
Overview This comprehensive course on Python for Data Analysis will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Python for Data Analysis comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Python for Data Analysis. It is available to all students, of all academic backgrounds. Requirements Our Python for Data Analysis is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 19 sections • 99 lectures • 00:08:00 total length •Welcome & Course Overview: 00:07:00 •Set-up the Environment for the Course (lecture 1): 00:09:00 •Set-up the Environment for the Course (lecture 2): 00:25:00 •Two other options to setup environment: 00:04:00 •Python data types Part 1: 00:21:00 •Python Data Types Part 2: 00:15:00 •Loops, List Comprehension, Functions, Lambda Expression, Map and Filter (Part 1): 00:16:00 •Loops, List Comprehension, Functions, Lambda Expression, Map and Filter (Part 2): 00:20:00 •Python Essentials Exercises Overview: 00:02:00 •Python Essentials Exercises Solutions: 00:22:00 •What is Numpy? A brief introduction and installation instructions.: 00:03:00 •NumPy Essentials - NumPy arrays, built-in methods, array methods and attributes.: 00:28:00 •NumPy Essentials - Indexing, slicing, broadcasting & boolean masking: 00:26:00 •NumPy Essentials - Arithmetic Operations & Universal Functions: 00:07:00 •NumPy Essentials Exercises Overview: 00:02:00 •NumPy Essentials Exercises Solutions: 00:25:00 •What is pandas? A brief introduction and installation instructions.: 00:02:00 •Pandas Introduction: 00:02:00 •Pandas Essentials - Pandas Data Structures - Series: 00:20:00 •Pandas Essentials - Pandas Data Structures - DataFrame: 00:30:00 •Pandas Essentials - Handling Missing Data: 00:12:00 •Pandas Essentials - Data Wrangling - Combining, merging, joining: 00:20:00 •Pandas Essentials - Groupby: 00:10:00 •Pandas Essentials - Useful Methods and Operations: 00:26:00 •Pandas Essentials - Project 1 (Overview) Customer Purchases Data: 00:08:00 •Pandas Essentials - Project 1 (Solutions) Customer Purchases Data: 00:31:00 •Pandas Essentials - Project 2 (Overview) Chicago Payroll Data: 00:04:00 •Pandas Essentials - Project 2 (Solutions Part 1) Chicago Payroll Data: 00:18:00 •Matplotlib Essentials (Part 1) - Basic Plotting & Object Oriented Approach: 00:13:00 •Matplotlib Essentials (Part 2) - Basic Plotting & Object Oriented Approach: 00:22:00 •Matplotlib Essentials (Part 3) - Basic Plotting & Object Oriented Approach: 00:22:00 •Matplotlib Essentials - Exercises Overview: 00:06:00 •Matplotlib Essentials - Exercises Solutions: 00:21:00 •Seaborn - Introduction & Installation: 00:04:00 •Seaborn - Distribution Plots: 00:25:00 •Seaborn - Categorical Plots (Part 1): 00:21:00 •Seaborn - Categorical Plots (Part 2): 00:16:00 •Seborn-Axis Grids: 00:25:00 •Seaborn - Matrix Plots: 00:13:00 •Seaborn - Regression Plots: 00:11:00 •Seaborn - Controlling Figure Aesthetics: 00:10:00 •Seaborn - Exercises Overview: 00:04:00 •Seaborn - Exercise Solutions: 00:19:00 •Pandas Built-in Data Visualization: 00:34:00 •Pandas Data Visualization Exercises Overview: 00:03:00 •Panda Data Visualization Exercises Solutions: 00:13:00 •Plotly & Cufflinks - Interactive & Geographical Plotting (Part 1): 00:19:00 •Plotly & Cufflinks - Interactive & Geographical Plotting (Part 2): 00:14:00 •Plotly & Cufflinks - Interactive & Geographical Plotting Exercises (Overview): 00:11:00 •Plotly & Cufflinks - Interactive & Geographical Plotting Exercises (Solutions): 00:37:00 •Project 1 - Oil vs Banks Stock Price during recession (Overview): 00:15:00 •Project 1 - Oil vs Banks Stock Price during recession (Solutions Part 1): 00:18:00 •Project 1 - Oil vs Banks Stock Price during recession (Solutions Part 2): 00:18:00 •Project 1 - Oil vs Banks Stock Price during recession (Solutions Part 3): 00:17:00 •Project 2 (Optional) - Emergency Calls from Montgomery County, PA (Overview): 00:03:00 •Introduction to ML - What, Why and Types..: 00:15:00 •Theory Lecture on Linear Regression Model, No Free Lunch, Bias Variance Tradeoff: 00:15:00 •scikit-learn - Linear Regression Model - Hands-on (Part 1): 00:17:00 •scikit-learn - Linear Regression Model Hands-on (Part 2): 00:19:00 •Good to know! How to save and load your trained Machine Learning Model!: 00:01:00 •scikit-learn - Linear Regression Model (Insurance Data Project Overview): 00:08:00 •scikit-learn - Linear Regression Model (Insurance Data Project Solutions): 00:30:00 •Theory: Logistic Regression, conf. mat., TP, TN, Accuracy, Specificityetc.: 00:10:00 •scikit-learn - Logistic Regression Model - Hands-on (Part 1): 00:17:00 •scikit-learn - Logistic Regression Model - Hands-on (Part 2): 00:20:00 •scikit-learn - Logistic Regression Model - Hands-on (Part 3): 00:11:00 •scikit-learn - Logistic Regression Model - Hands-on (Project Overview): 00:05:00 •scikit-learn - Logistic Regression Model - Hands-on (Project Solutions): 00:15:00 •Theory: K Nearest Neighbors, Curse of dimensionality .: 00:08:00 •scikit-learn - K Nearest Neighbors - Hands-on: 00:25:00 •scikt-learn - K Nearest Neighbors (Project Overview): 00:04:00 •scikit-learn - K Nearest Neighbors (Project Solutions): 00:14:00 •Theory: D-Tree & Random Forests, splitting, Entropy, IG, Bootstrap, Bagging.: 00:18:00 •scikit-learn - Decision Tree and Random Forests - Hands-on (Part 1): 00:19:00 •scikit-learn - Decision Tree and Random Forests (Project Overview): 00:05:00 •scikit-learn - Decision Tree and Random Forests (Project Solutions): 00:15:00 •Support Vector Machines (SVMs) - (Theory Lecture): 00:07:00 •scikit-learn - Support Vector Machines - Hands-on (SVMs): 00:30:00 •scikit-learn - Support Vector Machines (Project 1 Overview): 00:07:00 •scikit-learn - Support Vector Machines (Project 1 Solutions): 00:20:00 •scikit-learn - Support Vector Machines (Optional Project 2 - Overview): 00:02:00 •Theory: K Means Clustering, Elbow method ..: 00:11:00 •scikit-learn - K Means Clustering - Hands-on: 00:23:00 •scikit-learn - K Means Clustering (Project Overview): 00:07:00 •scikit-learn - K Means Clustering (Project Solutions): 00:22:00 •Theory: Principal Component Analysis (PCA): 00:09:00 •scikit-learn - Principal Component Analysis (PCA) - Hands-on: 00:22:00 •scikit-learn - Principal Component Analysis (PCA) - (Project Overview): 00:02:00 •scikit-learn - Principal Component Analysis (PCA) - (Project Solutions): 00:17:00 •Theory: Recommender Systems their Types and Importance: 00:06:00 •Python for Recommender Systems - Hands-on (Part 1): 00:18:00 •Python for Recommender Systems - - Hands-on (Part 2): 00:19:00 •Natural Language Processing (NLP) - (Theory Lecture): 00:13:00 •NLTK - NLP-Challenges, Data Sources, Data Processing ..: 00:13:00 •NLTK - Feature Engineering and Text Preprocessing in Natural Language Processing: 00:19:00 •NLTK - NLP - Tokenization, Text Normalization, Vectorization, BoW.: 00:19:00 •NLTK - BoW, TF-IDF, Machine Learning, Training & Evaluation, Naive Bayes : 00:13:00 •NLTK - NLP - Pipeline feature to assemble several steps for cross-validation: 00:09:00 •Resources- Python for Data Analysis: 00:00:00
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A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Receptionist and Secretary Diploma course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Receptionist and Secretary Diploma course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing thiscourse, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Medical Receptionist Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. **Courses are included in this Medical Receptionist and Secretary Diploma Course Course 01: Medical Receptionist and Secretary Diploma Course 02: Report Writing Course Course 03: Level 4 Time Management Course ***Others Included of Medical Receptionist and Secretary Diploma Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Receptionist and Secretary Diploma Course: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***GIFT Courses: ------------------- ***Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------ Assessment Method After completing each module of the Medical Receptionist and Secretary Diploma, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Medical Receptionist and Secretary Diploma course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Medical Receptionist and Secretary Diploma course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Medical Receptionist and Secretary Diploma course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Medical Receptionist and Secretary Diploma course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Medical Receptionist and Secretary Diploma, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included
Explore the ancient art of Acupuncture Therapy in our comprehensive course. Learn about acupressure points, treatment for pain and mental health, professional standards, and much more. Ideal for aspiring practitioners and those seeking holistic health insights.
This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result. Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them? Menu Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. Advanced credit control skills for supervisors - 1â2 day Basic legal overview: do's and don'ts of debt recovery - 2 hours Body language in the credit and debt sphere - 1â2 day County Court suing and enforcement - 1â2 day Credit checking and assessment - 1 hour Customer visits and 'face to face' debt recovery skills - 1â2 day Data Protection Act explained - 1â2 day Dealing with 'Caring Agencies' and third parties - 1 hour Debt counselling skills - 2 hours Elementary credit control skills for new staff - 1â2 day Granting credit and collecting debt in Europe - 1â2 day Identifying debtors by 'type' to handle them accurately - 1 hour Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation / CVAs and IVAs - 2 hours Late Payment of Commercial Debts Interest Act explained - 2 hours Liaison with sales and other departments for maximum credit effectiveness - 1 hour Suing in Scottish Courts (Small Claims and Summary Cause) - 1â2 day Telephone techniques for successful debt collection - 11â2 hours Terms and conditions of business with regard to credit and debt - 2 hours Tracing 'gone away' debtors (both corporate and individual) - 11â2 hours What to do if you/your organisation are sued - 1â2 day Other topics you might wish to consider could include: Assessment of new customers as debtor risks Attachment of Earnings Orders Bailiffs and how to make them work for you Benefit overpayments and how to recover them Cash flow problems (business) Charging Orders over property/assets Credit policy: how to write one Council and Local Authority debt recovery Consumer Credit Act debt issues Using debt collection agencies Director's or personal guarantees Domestic debt collection by telephone Exports (world-wide) and payment for Emergency debt recovery measures Education Sector debt recovery Forms used in credit control Factoring of sales invoices Finance Sector debt recovery needs Third Party Debt Orders (Enforcement) Government departments (collection from) Harassment (what it is - and what it is not) Health sector debt recovery skills Hardship (members of the public) Insolvency and the Insolvency Act In-house collection agency (how to set up) Instalments: getting offers which are kept Judgment (explanation of types) Keeping customers while collecting the debt Late payment penalties and sanctions Letter writing for debt recovery Major companies as debtors Members of the public as debtors Monitoring of major debtors and risks Negotiation skills for debt recovery Old debts and how to collect them Out of hours telephone calls and visits Office of Fair Trading and collections Oral Examination (Enforcement) Pro-active telephone collection Parents of young debtors Partnerships as debtors Positive language in debt recovery Pre-litigation checking skills Power listening skills Questions to solicit information Retention of title and 'Romalpa' clauses Sale of Goods Act explained Salesmen and debt recovery Sheriffs to enforce your judgment Students as debtors Statutory demands for payment Small companies (collection from) Sundry debts (collection of) Terms and Conditions of Contract Tracing 'gone away' debtors The telephone bureau and credit control Taking away reasons not to pay Train the trainer skills Utility collection needs Visits for collection and recovery Warrant of execution (enforcement)
Are you looking to fast-track your career as a Care Assistant? Discover the complete career package with our 'Care Assistant & Care Planning - Endorsed Certificate' course bundle! In the UK, the healthcare industry remains one of the highest in demand, and there's never been a better time to dive into this rewarding profession. Care Assistants can earn a competitive income, with the average salary ranging from £20,000 to £25,000 per year. Our Care Assistant & Care Planning - Endorsed Certificate bundle is an all-inclusive platform that includes seven comprehensive courses covering all the essential areas of care assistance and planning. It features two Quality License Scheme (QLS) endorsed courses: 'Care Assistant' and 'Care Planning and Record Keeping | Health & Safety Online Course'. These courses will earn you a hardcopy certificate upon completion, reinforcing your credentials in the healthcare field. But that's not all! This unique package also includes five relevant courses accredited by Continuing Professional Development (CPD QS): 'Health and Social Care Management', 'End of Life Care Course', 'Social Care', 'Maternity Care Assistant Course', and 'Medical Terminology Training'. This wealth of knowledge ensures you have an edge over your competition and a versatile set of theoretical skills to flourish in a range of care environments. This bundle comprises the following courses: QLS Endorsed Courses: Course 01: Care Assistant Course 02: Care Planning and Record Keeping | Health & Safety Online Course CPD QS Accredited Courses: Course 03: Health and Social Care Management Course 04: End of Life Care Course Course 05: Social Care Course 06: Maternity Care Assistant Course Course 07: Medical Terminology Training Learning Outcomes: Upon completion of this Care Assistant & Care Planning course bundle, you will be able to: Understand the fundamental responsibilities and role of a Care Assistant. Develop robust care plans and effectively maintain records. Adhere to Health and Safety regulations in a care setting. Manage Health and Social Care services effectively. Provide compassionate and professional end-of-life care. Understand the basics of social care provision. Learn the key responsibilities of a Maternity Care Assistant. Master medical terminology to enhance communication within a healthcare setting. The 'Care Assistant & Care Planning - Endorsed Certificate' course bundle provides an extensive theoretical knowledge base for anyone eager to enter or progress in the healthcare field. This compilation of seven courses provides a broad and comprehensive understanding of care assistance and planning. You will gain invaluable insights into topics such as health & safety, health and social care management, end of life care, social care, maternity care assistance, and medical terminology. These courses are designed to give you a competitive advantage by enhancing your understanding of the care sector. They cover a variety of areas, equipping you with the knowledge to handle diverse roles within the healthcare industry. The theoretical knowledge gained from this bundle is transferable across a range of health and social care settings, making you a versatile and valued member of any care team. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Care Assistant & Care Planning course bundle is ideal for: Care Assistants professionals. Healthcare professionals. Social care professionals. Individuals interested in the care sector. Career path With this Care Assistant & Care Planning course bundle, you can explore the following career paths: Care Assistant Care Manager Social Care Worker Maternity Care Assistant End of Life Care Worker Health and Social Care Management Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included