Duration 2 Days 12 CPD hours This course is intended for Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer Overview Install, Configure, and Implement Cisco Emergency Responder (Cisco ER). Configure CUCM for CER Configure Emergency Response Locations (ERLs) Configure Emergency Location Identification Numbers (ELINs) Configure PSAP calls and PSAP CallBack Configure Users and onsite Security Management This is a 2-day hands-on course, where students will Install, Deploy, and Configure Cisco Emergency Responder (Cisco ER) 12.5. Student will also integrate emergency communication system with Cisco Unified Communications Manager. Students will learn how Cisco ER automatically notifies and routes calls to the local public safety answering point (PSAP) operator. Students will configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management. Cisco Emergency Responder Overview PSAP/ Emergency Calling Overview National Emergency Number Association Legislation and Regulation Service Provider ALI Automatic Number Identification (ANI) Automatic Location Identification (ALI) NENA Emergency Response Location NENA Guidelines for ERLs NENA Emergency Location Identification Number (ELIN) E911 Preparation Cisco Emergency Call Handler Cisco Emergency Responder 11.x Enhancements License Management Emergency Responder Redundancy Clustering CER over the WAN Integration with UC Manager Intrado Architecture CER Wireless Features Overview Installing Cisco Emergency Responder Supported Hardware Platforms CER Virtual Server Requirements Deploy Cisco CER OVF/OVA Installation of CER CER CLI Interface Reset Application Administrator Password Add 2nd CER Server - Subscriber Upgrade VMware Tools on Cisco Emergency Responder Server CER Backup and Restore CER PLM Licensing Unified Communication Manager CER Configuration Cisco Unified Communications Manager Administrator Interfaces Cisco Unified Communications Manager Required Services for CER CUCM SNMP Settings Phone Partition and Calling Search Spaces Partitions for 911 Services CER CUCM Configuration for CTI Route Points and CTI Ports Configure CER Route Patterns for 911 and Security Personal Create Translation Patterns for ELINs Create Emergency Responder Cisco Unified Communications Manager User Location Awareness Overview Configure Wireless Endpoint Tracking Feature on UCM 11.5 Cisco Emergency Responder (CER) Configuration Emergency Responder Interface E.164 Dial Plan Support Cisco Emergency Responder Groups Setup CER Groups CER Telephony Settings for CER Cisco CER License Manager Cisco CER Email Settings Cisco CER - Add Subscriber Onsite Security Alerts for Security Personnel Pager Alert Configuration Configure Emergency Response Location (ERL) Configure Emergency Location Identification Number (ELIN) ERL Migration Tool Configure SNMP Configure Phone Tracking Configure LAN Switch Tracking Configuring IP Subnet-based ERLs Configuring Manual Phone Tracking Emergency Responder User Management Manage Onsite Alerts, ERLs, and ALI Data User and Security Logins CER - Web Alerts CER - ERL Audit Trail Export PS-ALI Records ERL Debug Tool
Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations
The QA Level 3 Award in Administering Emergency Medical Gases (RQF) is a regulated and nationally recognised qualification that has been specifically designed for those who have a responsibility for providing treatment to patients who need medical gases administering in prehospital environments. During this 1 day course, candidates will learn how to safely administer emergency oxygen, pre-operational inspections for oxygen therapy equipment and the clinical need for oxygen therapy when dealing with a range of conditions. Successful candidates will leave with the skills, knowledge and competencies needed to safely administer prompt and effective medical gases in an emergency situation.
Duration 1 Day Validity 3 years Course Overview The Qualsafe Level 3 Award in Administration of Emergency Medical Gases is a nationally recognized qualification designed for individuals who may be required to administer medical gases, such as oxygen, in emergency situations. This course is ideal for healthcare professionals, first aiders, and emergency responders working in sectors where medical gases are used to preserve life and manage critical conditions. Learners will gain the essential knowledge and skills to safely administer emergency oxygen and Entonox® (a gas mixture of nitrous oxide and oxygen), ensuring the well-being of patients in a variety of emergency scenarios. Upon completion, participants will be confident in their ability to apply this crucial intervention when necessary. What’s Covered Roles and responsibilities in administering emergency medical gases Safe handling and storage of medical gas cylinders Understanding the physiology of respiration and how medical gases work Indications for the use of oxygen and Entonox® Equipment setup and safety checks Correct administration techniques for oxygen and Entonox® Identifying and managing risks and contraindications Monitoring patients during and after administration Legal considerations and accurate incident reporting Entry Requirements Participants must be at least 18 years old on the first day of training. No formal qualifications are required, but learners are advised to have a basic understanding of first aid and emergency care to benefit fully from the course. Course Information Venue: All our 'Open' courses are delivered from our dedicated training venue: Pulse South Coast Ltd, Bentley Wildfowl, Harveys Lane, Ringmer, BN8 5AF On occasion we may use a separate venue, this will be advised on the course booking. Facilities: On your course you will be provided with tea & coffee making facilities and biscuits. We are in a rural location so we recommend brining lunch with you on the day. There is a microwave & fridge on site for your use. There is a garage that is approximately a 10 minute drive from our venue. Parking: We have a dedicated car park that is approximately a 300m walk to the training venue. There is no additional cost to use this parking. We accept no responsibility for any personal loss or theft while you are on our training courses or premises. Please ensure to keep your personal belongings safe at all times. What is required from you: All courses are delivered in English, you must have a basic understanding of the English language to attend. There is a requirement for you to show that you are capable of performing the skills you are taught on the course, due to this you will need to be physically able to demonstrate all practical elements of the course. Dress: As a company we pride ourselves on running immersive & practical training courses. You will often be expected to kneel & work outdoors, please dress appropriately. Identification: As we deliver Ofqual accredited courses, there is a requirement for you to show a form of ID on the first day of the course. This could be; a driving license, passport or something that clearly shows who you are. Timings: All of our courses have a minimum training time of six hours a day, we will often advertise a course as seven hours to include break times. On occasion it is required to go over the scheduled times, however this will always be discussed with the group on the day. Trainer: During your course you will have a designated trainer for the duration. They are there not only to assess for the qualification, but to offer you guidance and support throughout. Security: We accept no responsibility for any personal loss or theft while you are on our training courses or premises. Please ensure to keep your personal belongings safe at all times.
The Buccal (Oromucosal) Midazolam Competent Reviewer / Assessor Training is designed to provide participants with comprehensive knowledge and skills necessary to assess and review the administration of buccal (oromucosal) midazolam for the management of acute prolonged and repetitive seizures.
Gain the knowledge and skills to identify acute illness in patients with our "Recognising and Responding to Acutely Unwell Individuals" course. Improve patient outcomes and prevent deterioration in various healthcare settings. Enroll now.
The "Emergency Response for Care Homes" course is designed to provide care home staff with essential knowledge and skills to effectively respond to a wide range of emergency situations. This course aims to reinforce and update the participants' understanding of emergency protocols, procedures, and best practices, ensuring a safe and coordinated response in times of crisis.
The "An Understanding of Aspiration and Choking" course is designed to equip participants with essential knowledge and skills related to recognising, responding to, and managing incidents of aspiration and choking. This course is suitable for healthcare professionals, caregivers, parents, educators, and anyone interested in learning how to effectively respond to situations involving aspiration and choking.
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Courses Are Included In this Emergency Medicine - CPD Certified Career Bundle: Course 01: Emergency Medicine Course 02: Medication Administration Course 03: Diploma in Alternative Medicine Training Course 04: Control and Administration of Medicines Online Training Course Course 05: Paediatric Paramedicine Course 06: Paramedicine & Ayurveda Course 07: Roles And Responsibilities Of Paramedics In The UK Course 08: Ambulance Administration Course 09: Medical Law Course 10: GDPR in Healthcare Course 11: Basic Human Anatomy Course 12: Pain Management Course 13: Common Injuries Course 14: Major Injuries Course 15: Other Medical Emergencies Course 16: Safe Handling of Medicines Course 17: Sports Medicine Fundamentals Course 18: Food as Medicine Course 19: Medical Terminology Training Course 20: Medical Transcription Course 21: Diabetes Care Diploma Course 22: Phlebotomy Diploma Course 23: Infection Prevention Training Course 24: Coronavirus (COVID -19) Awareness Course Course 25: Veterinary Medicine With Level 7 in Strategic Learning & Development, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. 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Emergency Medicine - CPD Certified premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Emergency Medicine - CPD Certified is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Emergency Medicine - CPD Certified course. After passing the Emergency Medicine - CPD Certified exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Emergency Medicine - CPD Certified course is ideal for: Students seeking mastery in Level 7 in Strategic Learning & Development Professionals seeking to enhance Emergency Medicine - CPD Certified skills Individuals looking for a Level 7 in Strategic Learning & Development-related career. Anyone passionate about Level 7 in Strategic Learning & Development Requirements This Emergency Medicine - CPD Certified doesn't require prior experience and is suitable for diverse learners. Career path This Emergency Medicine - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate
Immerse Medical are experienced at teaching first aid to young people within the educational sector. We have designed this workshop style programme specifically for those in KS3/4. The sessions are fun, engaging and focus on fundamental life saving skills. Using interactive gamification, students gain hands on experience, which they will draw upon in real life medical emergencies. These sessions are perfect as part of phase 2 of National Citizenship Service (NCS) and Duke of Edinburgh (DofE) Awards. Key points Meets national curriculum secondary education guidelines– We’ve designed this programme to exceed the requirements of the 2020 guidelines. Training by doctors, nurses and paramedics – We have years of experience working on the front line of emergency medicine; giving us real world knowledge and skills in managing injured or unwell people. Latest equipment & technology – We utilise technology enhanced learning to provide a realistic opportunity to practice fundamental life saving skills in a safe environment. More than first aid – While participating in this workshop young people will also develop their ability to work as part of team, communicate effectively and think critically in high pressure situations leading to an overall increase in personal confidence. Check out the skills included in the videos below. First Aid Courses For Young People Programmes and sessions for young people focusing on how to keep each other safe and what to do if something goes wrong. Sessions are designed with age and national curriculum in mind, from 1 hour tasters to sessions for large groups, perfect as part of NCS and Duke of Edinburgh programmes. Our training for young people is fun, engaging and focuses on fundamental life saving skills. All courses can be delivered at our training centre in Poole, Dorset or we can deliver on-site across Bournemouth, Poole, Dorset, Hampshire and the South of England.