1319 Electrical courses in Sheffield delivered On Demand

In today's competitive environment, you must have a certain set of skills to succeed in your profession. In this comprehensive training course, you will learn the most in-demand skills to jumpstart your career while also improving your existing knowledge and skills. Thiscourse thoroughly teaches you everything on the topic from the ground up, allowing you to achieve a professional certificate for free to prove your accomplishment in professional life. This RIDDOR Course is comprehensive, instructor-led training that will provide you with all the skills and knowledge you need to succeed in this field. Employers, self-employed individuals, and management of buildings are all legally required to comply with Course. Under RIDDOR Course, individuals must report work-related fatalities, serious injuries or injuries that last more than seven days, work-related sickness, and hazardous occurrences. Our online RIDDOR course will help participants understand the RIDDOR Course requirements easily. Enrol in our course and start learning instantly! Learning Outcomes After completing this RIDDOR Course, you will be able to - Know the importance of health and safety at work. Describe risk assessment. Identify the safety and health problems in the workplace. Know the importance of setting a policy for health and safety. Describe RIDDOR. Know workplace hazards and risk control. Why Choose RIDDOR Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the RIDDOR Course. ***Courses are included in this RIDDOR Course Course 01: RIDDOR Course Course 02: Manual Handling Course 03: Workplace First Aid Training ***Other Benefits of this Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum Module 01: Legislation Related to the Health and Safety at Work Consequences of Poor Health and Safety Importance of Health and Safety at Work The Scope and Nature of Health and Safety at Work Role and Function of External Agencies The Health and Safety at Work Act 1974 Key UK Legislation Employers Responsibilities The Employees Responsibilities and Duties Organizational Health and Safety Responsibilities Module 02: Health and Safety Management Key Elements of Managing Health and Safety Ensuring Your Duties Required How to Deliver Effective Arrangements Major Occupational Health and Safety Management Systems Module 03: Risk Assessment Define Risk Assessment Identifying Safety and Health Problems in the Workplace Carrying Out Risk Assessments: Who is Responsible? Describe the 5 Steps to Risk Assessment Some Frequently Asked Questions General Risk Assessment for Work-Related Stress Required Actions and Prioritisation Module 04: Health and Safety Policy Legal Requirements Purpose and Importance of Setting a Policy for Health and Safety Key Features and Appropriate Content of an Effective Health and Safety Policy Review of Health and Safety Policy Module 05: RIDDOR What is RIDDOR? Why Report? Who Should Report? When to Report How to Report What Must be Reported? Different Types of Reportable Injury Reportable Occupational Diseases Reportable Dangerous Occurrences Reportable Gas Incidents Recording Requirements Module 06: Workplace Hazards and Risk Control Violence at Work Safe Movement of People in the Workplace Principles of Prevention Controlling Health Risks Safe Systems of Work First Aid at Work ------------------- ***Manual Handling Course Curriculum Module 1: Introduction and Legislation What is Manual Handling? Injuries and Health Risk Benefits of Controlling Risks The Manual Handling Operations Regulations Employer Duties Employee Duties HSE Guidance Module 2: Manual Handling Injuries Types of Injury Immediate Injuries Musculoskeletal Disorders Module 3: Risk Assessments for Safe Manual Handling What is a Risk Assessment? Who Should Carry Out a Risk Assessment? Identifying Hazards Factors That Increase the Risk of Harm Deciding Who May be Harmed and How Occupations Most at Risk Evaluating Risks Recording the Significant Findings Reviewing and Updating Results of Your Risk Assessment Module 4: Avoiding and Controlling the Risks Employer Duties Avoiding Manual Handling LITE Reducing the Risk Team Handling Mechanical and Automation Precautions Personal Protective Equipment Module 5: Safe Manual Handling Techniques Lifting and Lowering Techniques Safe Weights for Lifting and Lowering Carrying Risk Assessments and HSE Tools Pushing and Pulling ------------------- ***Workplace First Aid Training Course Curriculum Module 1: Introduction What is First Aid Aims of First Aid Who is a First Aider? First Aid Priorities The Role of a First Aider What's in a First Aid Box? Your Safety Activating the Emergency Medical System Module 2: Managing Incident at Workplaces Action at an Emergency Fires Electrical Incidents Water Incidents Significant Incidents/ Mass Casualties Module 3: Treating Secondary Injuries Eye Injuries Head Injuries Spinal Injuries Sprain and Strains Burns and Scalds Module 4: Resuscitation (CPR) Resuscitation Cardiopulmonary Resuscitation (CPR)- Primary Survey Resuscitation for Babies and Children Extra Things to Consider Module 5: Secondary Illness and Conditions Asthma Anaphylaxis Heart attack Stroke Diabetes Module 6: Additional Secondary Illness and Conditions Hypothermia Frostbite Poisons Hyperventilation Choking Shock Fainting Some Essential Things You Need to Know Module 7: COVID 19 Awareness What is COVID-19 The Origins of COVID-19 Mode of Transmission of the COVID-19 Virus Symptoms of COVID-19 Prevent Yourself and Others from COVID-19 Assessment Method After completing each module of the RIDDOR Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Course course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This RIDDOR Course course is ideal for - People labour on construction sites. People who operate at a high altitude. People who are exposed to chemicals. Those who operate with equipment. Requirements There are no specific requirements for this RIDDOR Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

This Level 5 Certificate in Cleaning is Institute of Hospitality endorsed and suitable for anyone looking to become a professional cleaner or establish a cleaning business. It covers theoretical training on cleaning procedures, chemical safety, domestic cleaning, kitchen maintenance, and much more. It also includes essential information on how to market your cleaning services, train staff and deal with clients. Through this course, you will learn how to work safely and correctly with cleaning chemicals, taking you through key procedures and guidelines for cleaning offices, new-build homes, pubs, leisure premises, hospitals, hotels, and commercial kitchens. You will also learn about cleaning contracts and employment opportunities, covering key topics such as working hours, business insurance, tax and quality of service. Topics Covered in this Course Cleaning Jobs in the UK Cleaning Techniques Cleaning Equipment Cleaning Windows, Bathroom, External Surfaces, and Office Chemical Hazard in Cleaning Waste Management Cleaning Business in the UK Free Courses Course 01: Housekeeping Course 02: Health and Safety at Workplace Course 03: Personal Hygiene Key Features Institute of Hospitality Endorsed Instant PDF certificate Fully online, interactive course with audio voiceover Developed by qualified professionals in the field If you're looking to set up a cleaning business from scratch, then this course is packed with tips and strategies for training staff, growing your client list, marketing your business online, and crafting the perfect business plan. Gain essential skills needed to fast-track your career and earn a certificate to stand out to clients and prospective employers. Course Curriculum: Level 5 Certificate in Cleaning Module 01: An Introduction to the Cleaning Job Module 02: The Diversity of Cleaning Jobs Module 03: Cleaning Equipment, Products and Clothing Module 04: House Cleaning Module 05: Food Kitchen and Commercial Kitchen Cleaning Module 06: Bathrooms and Toilets Module 07: Office Cleaning Module 08: Cleaning External Surfaces and Areas Module 09: Dealing with Non-Routine Waste Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Starting a Cleaning Business and Planning for it Module 12: Running the Business with Quality Service Module 13: Customer Satisfaction Module 14: Management of Staff Module 15: Marketing, Advertising and Sales Module 16: Expansion Management Module 17: Business Insurance, Tax and Additional Equipment Housekeeping Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: Management of Housekeeping, Engineering and Security Operations Module 04: Management of Service Quality in the Hospitality Industry Module 05: Customer Satisfaction Module 06: E-Hospitality and Technology Health and Safety at Workplace Module 01: Manual Handling Hazards and Injuries Module 02: Incident Management at Work Module 03: Dealing with Minor Injuries at Workplace Module 04: Electrical Incidents Module 05: Measures of Fire Safety Module 06: Understanding Fires Module 07: Fire Emergency: Evacuation Procedures Module 08: The Fire Plan and Safety Arrangements Module 09: Controlling and Reducing the Risks Module 10: Personal Emergency Evacuation Plans (PEEP) Module: 11: Call for an Emergency Module 12: Health and Safety at Work and the Laws Personal Hygiene Course Module 01: Introduction to Personal Hygiene and a Brief History Module 02: Looking Clean, Smelling Clean Module 03: Improving and Maintaining Oral Health Module 04: Care of the Eyes Module 05: Ear Care Secrets Module 06: Foot & Nail Care in Personal Hygiene Module 07: Hair Care: Hygienic Ways Module 08: Hygienic Approach to Skin Care Module 09: Maintain Good Toilet Hygiene Module 10: Potential Hygiene Guidelines Module 11: Personal Hygiene During Coronavirus Pandemic Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Domestic Cleaner Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Hospital Cleaner Career path Carpet Cleaner Domestic Cleaner Office Cleaner Sweeper Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Overview This comprehensive course on Basic AC Circuit Analysis will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Basic AC Circuit Analysis comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Basic AC Circuit Analysis. It is available to all students, of all academic backgrounds. Requirements Our Basic AC Circuit Analysis is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 7 lectures • 02:26:00 total length •Module 01: Introduction: 00:07:00 •Module 02: Alternating Current: 00:27:00 •Module 03: Vectors & Phasors: 00:33:00 •Module 04: Reactance and Impedance R, L, C Circuits: 00:39:00 •Module 05: Kirchhoff's Laws in AC Circuits: 00:06:00 •Module 06: Power flow in AC Circuits: 00:34:00 •Assignment - Basic AC Circuit Analysis: 00:00:00

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If your idea of mastering hairdressing begins with understanding the wider grooming picture—this bundle has it trimmed and tidy. Designed with beginners in mind, it explores the essentials of personal hygiene, beauty, nail care, and even electrical safety, because straighteners and sockets are not a comedy duo. This guide is less about the cut and more about the context. From makeup theory to beauty etiquette and nail basics, it helps new learners understand how these areas intersect within hairdressing spaces. It’s theory-focused, but still leaves room for creativity—with safe sockets, of course. Learning Outcomes: Understand make-up use and aesthetic application theory. Learn nail care steps and common salon service procedures. Explore personal hygiene in a grooming and beauty setting. Recognise beauty theory within the grooming profession. Understand electrical safety in beauty and hair settings. Develop awareness of customer-facing grooming expectations. Who Is This Course For: Complete beginners in hairdressing or personal grooming. New salon staff seeking awareness of safety and services. Beauty students at the early stage of their training. Individuals interested in basic personal care theory. Job seekers targeting entry-level salon environments. Nail artists interested in expanding into haircare. Beauty hobbyists wanting structured foundational knowledge. Support staff in salons learning terminology and procedures. Career Path: Hairdressing Apprentice – £16,000/year Salon Junior – £17,000/year Beauty Assistant – £18,500/year Receptionist (Beauty Industry) – £19,000/year Nail Care Assistant – £18,000/year Barbering Assistant – £18,000/year

Are you looking to improve your current abilities or make a career move? Our unique Workplace First Aid Course might help you get there! Expand your expertise with high-quality training - study the Workplace First Aid and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This online training course is accredited by CPD with 10 CPD points for professional development Students can expect to complete this training course in around Eight hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive Level 3course, you can achieve your dreams and train for your ideal career. This Level 3course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. Theis Level 3course covers everything you need in order to progress in your chosen career. You'll get a free Student ID card by enrolling in this Level 3course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the Level 3course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the Level 3 program. Learning Outcomes: Instant access to verified and reliable information Participation in inventive and interactive training exercises Quick assessment and guidance for all subjects CPD accreditation for proof of acquired skills and knowledge Freedom to study in any location and at a pace that suits you Expert support from dedicated tutors committed to online learning Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Level 3course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this Level 3course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this Level 3 course Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Level 3 program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Module 01: First Aid at Work Introduction The Aim Safe Practices at Work Understanding the Role Arriving at the scene The need for recording incidents and actions First-aid equipment Prioritising the treatment of casualties Contacting the emergency services Incident recording and reporting Dealing with a casualty Clearing up after an incident Module 02: Legal Framework Legislative Requirements Duty of Employer to Make Provision for First-Aid Duties of a Self-employed Person Cases Where Regulations Do Not Apply Module 03: Incident Management at Work Introduction Roles and Responsibilities of a worker when an incident occurs Dos and Don'ts in an emergency Questions to Ask Yourself Fires Electrical Incidents Water Incidents Module 04: Primary Survey Scene Survey Primary Survey Casualty Information and Victim's Information The Recovery Position Accident Reporting Module 05: Secondary Survey Definitions and Purpose of a Secondary Survey Steps of Secondary Survey: How to Examine a Casualty When to Call an Ambulance? Module: 06 Basic First-Aid Techniques The Chain of Survival The Do's and Don'ts of Basic First-Aid First Aid Kit How to use face shields? How to put on a dressing How to put on a bandage How to bandage a hand How to bandage a sprain How to make an arm sling How to Conduct CPR? How to Use an AED? Rescuing Someone from Water & Fire Recordkeeping Module 07: Dealing with Minor Injuries at Workplace Abdominal Trauma Allergic Reactions (Anaphylactic Shock) Bites and Stings Burns and Scalds Contusions (Bruises) Crush Injuries Cuts and Scrapes Dislocation Eye Injuries Extreme Cold (Hypothermia, Frostbite, etc.) Extreme Heat (Heat exhaustion, Heatstroke, etc.) Falls and Breaks Foreign Objects Fractures and Broken Bones Grazes Head Injuries Insect Bites and Rashes Small Splinters Spinal injuries Module 08: Secondary Illness: Loss of Responsiveness and CPR What to do When the Patient is Unresponsive and Breathing? What to do When the Patient is Unresponsive and Not Breathing? Module 09: Secondary Illness: Breathing Problems Common Breathing Problems and First Aid Tips for Each Problem: Asthma Attack Choking Croup Drowning Hyperventilation Module 10: Secondary Illnesses and Injuries Common Secondary Illnesses and First Aid Tips for Each Problem: Assessment Module 11: Dealing With Fractures and Dislocations The Human Skeleton Types of Fractures Head injuries Spinal injuries Fractures in children Dislocations Module 12: Call for an Emergency When to call for an emergency Emergency Services When to call which services Waiting for an emergency service to arrive Module 13: Classifications and Abbreviations Every First Aider Should Know Types Principles Golden Rules The ABC Rule Module 14: Emergency Management for a First Aider Emergency First Aid Roles of First Aider during an Incident Tasks during Emergency Steps to Analyse Assessing the Casualty Module 15: Things to Keep in Mind for A First Aider Initial Steps Permission & Consent Removing Clothing First-Aid Myths Module 16: Appointed Persons in the Workplace First Aid Assessment Process Once you have completed all the modules in the Level 3 course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. Show off Your New Skills with a Certification of Completion The learners have to successfully complete the assessment of this Level 3course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? Anyone interested in learning more about this subject should take this course. This will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this Workplace First Aid Level 3course. There are no prerequisites for enrollment, and you can access the course materials from any location in the world. Requirements The program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path After completing this Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.

The Basic Electricity and Fundamentals of DC Circuit Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Basic Electricity and Fundamentals of DC Circuit Course consists of several modules that take around 4 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts.

Health Care Assistants carry a lot on their shoulders—and occasionally, on clipboards too. This mini bundle gives HCAs a solid knowledge base for dealing with common injuries, safety hazards, and support routines that don’t send anyone running for the exits. From first aid and fire safety to physiotherapy awareness, it helps build quiet confidence in the care environment. Every module is built with care-sector needs in mind, offering straightforward insight into the essentials—no fluff, no drama, no need to panic when the kettle trips the fuse. Designed to support those supporting others, this bundle is practical knowledge dressed in plain English. 🟪 Learning Outcomes: Provide appropriate response to minor wounds and injuries. Follow essential fire safety processes in care environments. Understand key points of electrical safety in patient areas. Apply general workplace health and safety guidance daily. Recognise physiotherapy basics to support patient mobility. Promote safety and care consistency across daily routines. 🟪 Who Is This Course For: Health Care Assistants supporting patients with basic needs. Care home workers responsible for first-level safety tasks. Community carers wanting broader knowledge across roles. HCAs working in hospitals and residential care settings. Support staff handling fire safety and electrical concerns. Carers seeking confidence in wound response and protocols. New starters in healthcare who want clear, essential knowledge. Those supporting physiotherapy-led care in home or clinic. 🟪 Career Path (UK Average Salaries): Health Care Assistant – £23,000/year Care Home Worker – £22,000/year Domiciliary Carer – £21,000/year Physiotherapy Assistant – £24,000/year Rehabilitation Support Staff – £25,000/year Safety Support Officer – £26,000/year

Whether you’re working pitch-side or managing a classroom, knowing what to do when someone shouts “Ouch!” is never a bad idea. This bundle introduces you to essential topics like first aid, health and safety, sports injuries, and the fiery side of workplace risks—yes, fire safety and electrical hazards are covered too. The bundle keeps it clear and sensible, helping you respond swiftly when minor wounds—or bigger hazards—come knocking. It's a great starting point for those dipping their toes into workplace safety and care awareness, with a balanced mix of immediate response and prevention. 🟪 Learning Outcomes: Recognise common injuries and provide basic first aid confidently. Respond to sports-related injuries with appropriate safety measures. Understand essential workplace health and safety protocols. Identify fire risks and apply safety procedures responsibly. Manage minor electrical hazards with increased awareness. Promote a safer working environment for everyone involved. 🟪 Who Is This Course For: School staff needing basic first aid and safety awareness. Sports volunteers supporting youth or community teams. Receptionists or admins in busy care or office settings. Workplace safety assistants with developing responsibilities. Event organisers needing first aid and fire safety knowledge. Youth workers supporting children in active environments. Staff involved in risk assessments or incident reporting. Anyone who’d rather be safe than sorry—sensibly so. 🟪 Career Path (UK Average Salaries): School Health Assistant – £22,000/year Sports First Aid Officer – £25,000/year Health and Safety Monitor – £27,000/year Facilities Support Staff – £24,000/year Fire Safety Administrator – £28,000/year Health Services Assistant – £26,000/year

Description: Customer service is an essential part of any business. Companies always look for the people who have the strong command over handling customer issues. With the help of the Customer Service Training - Complete Video Course, you gain mastery over customer service skills. The bundle video course covers all the necessary parts that a person should know for managing the customer service. For understanding the skill properly, the course is divided into several sections and sub-sections. Firstly, in the Customer Service Skills part, you will be introduced to the fundamentals of customer service including the telephone etiquette. Then, you will learn about the communication procedures in the Communication Essential sections. You will learn about the different types of communication covering business communication, verbal and non-verbal communication, written and electrical communication, etc. Next section is Time Management- one of the best and most efficient parts of any business. Here, you will know the tips and techniques for managing time properly. After that, you will be introduced to the Microsoft Office Word and Microsoft Office Excel. These are two necessary skills that every employee should know for managing the customer service properly. You will learn to use these two applications. Finally, it can be said that the Customer Service Training - Complete Video Course course helps you to achieve the necessary skills for grabbing the attention of the customers with proper etiquette and create a long-term relationship with them. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals FREE 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word FREE 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface FREE 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00