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Customer Service Training - Complete Video Course

Customer Service Training - Complete Video Course

By John Academy

4.3(43)
  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 12 hours 16 minutes

  • All levels

Description

Description:

Customer service is an essential part of any business. Companies always look for the people who have the strong command over handling customer issues. With the help of the Customer Service Training - Complete Video Course, you gain mastery over customer service skills.

The bundle video course covers all the necessary parts that a person should know for managing the customer service. For understanding the skill properly, the course is divided into several sections and sub-sections.

Firstly, in the Customer Service Skills part, you will be introduced to the fundamentals of customer service including the telephone etiquette.

Then, you will learn about the communication procedures in the Communication Essential sections. You will learn about the different types of communication covering business communication, verbal and non-verbal communication, written and electrical communication, etc.

Next section is Time Management- one of the best and most efficient parts of any business. Here, you will know the tips and techniques for managing time properly.

After that, you will be introduced to the Microsoft Office Word and Microsoft Office Excel. These are two necessary skills that every employee should know for managing the customer service properly. You will learn to use these two applications.

Finally, it can be said that the Customer Service Training - Complete Video Course course helps you to achieve the necessary skills for grabbing the attention of the customers with proper etiquette and create a long-term relationship with them.

Assessment:
  • At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.

  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:
  • After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.

  • Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Customer Service Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Requirements

Our Customer Service Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Understanding Customer Service

Understanding Customer Service

FREE

00:17:00

Identifying Customer Expectations

00:06:00

Providing Excellent Customer Service

00:07:00

Focusing on the Customer

Focusing on the Customer

00:08:00

Customer Service and the Telephone

Customer Service and the Telephone

00:08:00

Handling Complaints

Handling Complaints

00:12:00

Enduring Stress

Enduring Stress

00:13:00

Business Communication

Identifying Basic Communication Techniques

FREE

00:09:00

Formal and Informal Communication

00:02:00

Verbal and Non-verbal Communication

Describing Verbal and Non-verbal Communication

00:04:00

Understanding Body Language

00:05:00

Making Effective Presentations

00:10:00

Fundamentals of Productive Meetings

00:08:00

Written Communication

Written Communication

00:13:00

Electronic Communication

Electronic Communication

00:19:00

Communicating with Graphics

Creating Graphics for Business Communication

00:04:00

Communicating Static Information

00:03:00

Communicating Dynamic Information

00:03:00

Effectively Working for Your Boss

Representing Your Boss

00:06:00

Communicating Your Boss's Decisions

00:03:00

Supporting Your Boss and Colleagues

00:04:00

Building a Partnership with Your Boss

00:13:00

Identifying Goals

Identifying Goals

FREE

00:10:00

Effective Energy Distribution

Energy Distribution

00:09:00

Time Logs

00:11:00

Working with Your Personal Style

Personal World View

00:10:00

Strengths

00:09:00

Building Your Toolbox

A Building Your Toolbox

00:10:00

Establishing Your Action Plan

Establishing Your Action Plan

00:11:00

Getting Started with Word

Navigate in Microsoft Word

FREE

00:12:00

Create and Save Word Documents

00:24:00

Manage Your Workspace

00:06:00

Edit Documents

00:16:00

Preview and Print Documents

00:04:00

Customize the Word Environment

00:08:00

Formatting Text and Paragraphs

Apply Character Formatting

00:17:00

Control Paragraph Layout

00:19:00

Align Text Using Tabs

00:07:00

Display Text in Bulleted or Numbered Lists

00:03:00

Apply Borders and Shading

00:04:00

Working More Efficiently

Make Repetitive Edits

00:06:00

Apply Repetitive Formatting

00:10:00

Use Styles to Streamline Repetitive Formatting Tasks

00:14:00

Managing Lists

Sort a List

00:05:00

Format a List

00:06:00

Adding Tables

Insert a Table

00:07:00

Modify a Table

00:06:00

Format a Table

00:03:00

Convert Text to a Table

00:04:00

Inserting Graphic Objects

Insert Symbols and Special Characters

00:04:00

Add Images to a Document

00:11:00

Controlling Page Appearance

Apply a Page Border and Color

00:03:00

Add Headers and Footers

00:06:00

Control Page Layout

00:05:00

Add a Watermark

00:04:00

Preparing to Publish a Document

Check Spelling Grammar and Readability

00:07:00

Use Research Tools

00:06:00

Check Accessibility

00:03:00

Save a Document to Other Formats

00:04:00

Getting Started with Microsoft Office Excel 2016

Navigate the Excel User Interface

FREE

00:28:00

Use Excel Commands

00:10:00

Create and Save a Basic Workbook

00:19:00

Enter Cell Data

00:12:00

Use Excel Help

00:05:00

Performing Calculations

Create Worksheet Formulas

00:15:00

Insert Functions

00:17:00

Reuse Formulas and Functions

00:17:00

Modifying a Worksheet

Insert, Delete, and Adjust Cells, Columns, and Rows

00:10:00

Search for and Replace Data

00:09:00

Use Proofing and Research Tools

00:07:00

Formatting a Worksheet

Apply Text Formats

00:17:00

Apply Number Format

00:08:00

Align Cell Contents

00:09:00

Apply Styles and Themes

00:12:00

Apply Basic Conditional Formatting

00:11:00

Create and Use Templates

00:07:00

Printing Workbooks

Preview and Print a Workbook

00:10:00

Set Up the Page Layout

00:08:00

Configure Headers and Footers

00:07:00

Managing Workbooks

Manage Worksheets

00:05:00

Manage Workbook and Worksheet Views

00:07:00

Manage Workbook Properties

00:05:00

Certificate and Transcript

Order Your Certificates and Transcripts

00:00:00

About The Provider

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