945 Design courses in Redhill

Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

The QA Level 3 Award in Administering Emergency Medical Gases (RQF) is a regulated and nationally recognised qualification that has been specifically designed for those who have a responsibility for providing treatment to patients who need medical gases administering in prehospital environments. During this 1 day course, candidates will learn how to safely administer emergency oxygen, pre-operational inspections for oxygen therapy equipment and the clinical need for oxygen therapy when dealing with a range of conditions. Successful candidates will leave with the skills, knowledge and competencies needed to safely administer prompt and effective medical gases in an emergency situation.

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans

At Madeleys First Aid Plus, we recognise the importance of mental health and its impact on overall well-being. That's why we offer comprehensive Mental Health First Aid courses designed to equip individuals with the knowledge and skills to provide initial support to someone experiencing a mental health crisis or developing a mental health problem.

The Health and Safety (First Aid) Regulations 1981 require all employers to make arrangements to ensure their employees receive immediate attention if they are injured or taken ill at work. This includes carrying out a risk assessment, appointing a suitable amount of first aiders and providing adequate first aid equipment and approved first aid training to the appointed first aider.

“Most people thinking about suicide don’t want to die, they want the pain to stop, recognising the signs that someone is thinking about suicide is critical as is the ability to listen and to support that person away from wanting to take their own life” Programme Overview: This 1 day in-person programme provides Learners with the foundational knowledge and practical skills needed to effectively intervene in situations where someone may be contemplating suicide. Designed for individuals across various professions and community roles, this programme equips you with the tools to recognise the signs of suicide, initiate life-saving conversations, and connect at-risk individuals with appropriate resources. Whether you're a healthcare professional, educator, HR personnel, or concerned community member, this programme empowers you to make a real difference. Key Learning Outcomes: Understanding Suicide and Its Causes: Gain insights into the complex factors that can lead to thoughts of suicide and suicide behaviours, including mental health issues, emotional distress, and societal pressures. Recognising Signs: Learn how to identify the verbal, behavioural, and situational indicators that someone may be thinking of suicide. Effective Communication Techniques: Develop skills to engage in sensitive and supportive conversations, helping to de-escalate crises and offer hope to those in need. Immediate Intervention Strategies: Acquire practical tools and approaches for providing immediate support, including how to refer individuals to mental health professionals and other resources. Ethical Considerations: Understand the ethical responsibilities involved in suicide prevention, including confidentiality, consent, and the importance of self-care. Programme Format and Duration: This is a concise, focused programme delivered in person and lasting 1 day. The programme includes a mix of interactive presentations, real-life case studies, and role-playing exercises to ensure Learners leave with practical, actionable skills. Who Should Attend: Anyone in a position to support individuals with thoughts of suicide, including healthcare providers, educators, HR managers, community leaders, and social workers. No prior experience in mental health or suicide prevention is required. Certification: Upon completion, Learners can gain the Royal Society for Public Health (RSPH) Level 4 Award in Suicide First Aid®. This is a written assignment and upon completion Learners will receive an official qualification certificate from RSPH. Why This Programme Matters: By equipping yourself with the skills taught in this programme, you become a crucial part of the effort to reduce suicide rates and save lives. Every intervention can make a difference. We are incredibly grateful for the sponsorship of Jane Cattermole, from Mainly Mental Health which has allowed us to offer this training at a heavily subsidised rate.

EFAW + Sport

Embark on a journey to become a workplace hero with our comprehensive one-day Pediatric First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Gain the insights, tools, and frameworks to make impactful decisions that steer your organisation towards success. Elevate your strategic thinking and drive results Course overview Duration: 1 day (6.5 hours) Strategic decision making is messy, complex and full of uncertainty. These are factors which work against the human mind when it comes to making effective decisions. This course provides delegates with insights into the factors influencing strategic decision making. Using psychometric profiles delegates will learn about their own preferences when making decisions, how to influence others and how to create the ideal conditions for successful strategic decision making. Objectives By the end of the course you will be able to: Explain the challenges of VUCA – Volatility, Uncertainty, Complexity & Ambiguous Use models of Strategic Thinking Understand the impact of perception, bias and judgement in decision making Understand personal preferences and approaches to decision making Speed read other people’s approach to decision making Use decision making models for strategic thinking Apply Mindsets, Skillsets and Toolsets for decision making Content The decision lifestyle - personal preferences Understand the human facts that influence decision making Understanding personal preferences and approaches to decision making Understand the impact of Perception, Bias and judgement in decision making Speed reading others’ approach to decision making Frameworks to provide context for decision making Understand the business factors that influence decision making – VUCA The Cynefin Framework – decision making in complex situations Understanding which business context you operate in – simple, complicated, complex or chaotic Models to improve strategic thinking How to understand yourself better How to improve your decision making How to understand others better How to improve other’s decision making Human centred decision making How to put humans at the centre of your decision making The art of Creative Problem Solving Using Design Thinking to reduce human complexity in decision making

This qualification is aimed at those working in an environment where an AED is available.