35850 Design courses in Mountsorrel delivered Online

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Laboratory contamination is a significant concern in maintaining the integrity and accuracy of research and experiments. The Prevention of Laboratory Contamination Course is designed to provide individuals with the essential knowledge needed to minimise contamination risks in any laboratory setting. By understanding the various sources of contamination and implementing effective strategies, participants can ensure the highest standards of cleanliness and safety in their work environments. This course will equip learners with the expertise to maintain a contaminant-free lab, safeguarding both the quality of their results and their health. The course covers a wide range of topics, including the proper handling of lab equipment, correct storage of materials, and effective sterilisation techniques. Learners will also explore the roles of both physical and chemical contamination, as well as procedures for managing hazardous substances. With a focus on promoting best practices in laboratory environments, this course is crucial for anyone looking to ensure their workspace remains free from contamination. By the end, participants will have gained a strong foundation in contamination prevention that will be invaluable in supporting safe and reliable scientific work. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Laboratory Contamination Module 02 : Personal Protective Equipment (PPE) and Laboratory Attire Module 03 : Laboratory Hygiene and Housekeeping Module 04 : Contamination Control in Sample Handling Module 05 : Air and Water Quality Control Module 06 : Preventing Biological and Chemical Contamination Learning Outcomes: Maintain a contamination-free lab environment. Implement proper personal protective equipment and attire. Foster a culture of laboratory hygiene and cleanliness. Ensure the integrity of sample handling and processing. Monitor and control air and water quality effectively. Prevent biological and chemical contamination incidents.x Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Laboratory Technicians Researchers Scientists Lab Managers Quality Control Specialists Environmental Analysts Chemical Analysts Students pursuing science-related fields Career path Laboratory Technician Research Scientist Lab Manager Quality Control Analyst Environmental Analyst Chemical Analyst Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Hospitality Compliance Management Course is designed to guide you through the essential aspects of maintaining legal and regulatory standards within the hospitality industry. With increasing regulations in food safety, health, and safety, this course will help you understand the legal requirements and the best practices that ensure your operations remain in line with the law. It covers everything from risk assessments to managing employee safety and customer well-being, ensuring you’re always ahead of the curve. This course also delves into the importance of health and safety policies, environmental regulations, and proper documentation, helping you streamline your management processes. Perfect for those in leadership or managerial roles, it equips you with the knowledge to confidently oversee compliance in a fast-paced, ever-evolving industry. Stay informed about new regulations and ensure that your establishment runs smoothly, all while fostering a safe and legally sound environment for both staff and guests. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Hospitality Compliance Management Module 2: Food Safety and Hygiene Compliance Module 3: Safety and Security Compliance Module 4: Environmental Compliance Module 5: Alcohol and Beverage Compliance Module 6: Data Protection and Privacy Compliance Module 7: Compliance Audits and Training Programmes Learning Outcomes: Establish robust food safety protocols to meet industry standards. Implement effective safety and security measures in hospitality settings. Navigate and adhere to environmental compliance regulations. Ensure adherence to alcohol and beverage compliance requirements. Safeguard data and privacy in accordance with legal frameworks. Conduct comprehensive compliance audits and develop tailored training programmes. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Hospitality Managers Restaurant Owners Event Planners Compliance Officers Food and Beverage Managers Hospitality Students Venue Managers Environmental Health Officers Career path Hospitality Compliance Manager Food Safety Inspector Safety and Security Compliance Officer Environmental Compliance Specialist Alcohol and Beverage Compliance Analyst Data Protection and Privacy Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

A fun fact about procedures for sea export is that the shipping industry plays a crucial role in global trade and is responsible for the transportation of approximately 80% of the world's goods by volume. Navigating the waters of international trade begins with a clear grasp of sea export procedures. This course delivers precisely that – a streamlined, no-nonsense breakdown of the key processes involved in exporting goods by sea. From documentation flow to port operations and shipping formalities, learners will gain a solid understanding of what happens from the warehouse to the vessel, and how each stage plays its part in global commerce. Designed for those keen to sharpen their knowledge in logistics, freight forwarding, and export operations, this course offers a sharply focused look at what matters most. Whether you're aiming to expand your operational understanding or simply curious about how containers move across oceans, the content is structured to inform, engage, and occasionally raise an eyebrow. After all, international shipping isn’t just about containers—it’s about knowing exactly when, where, and how to get them moving. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Sea Export Forwarding Module 02 : Pre-Shipment Procedures Module 03 : Shipment Procedures Module 04 : Post-Shipment Procedures Module 05 : Regulations and Compliance in Sea Export Forwarding Module 06 : Future Trends and Technology in Sea Export Forwarding Learning Outcomes: Navigate the intricacies of sea export logistics. Master pre-shipment procedures for a smooth process. Execute shipment and post-shipment tasks with precision. Ensure compliance with sea export regulations. Stay ahead of the curve with knowledge of future trends. Harness technology to streamline sea export forwarding. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Export Managers Logistics Enthusiasts Supply Chain Professionals Customs Compliance Officers International Trade Analysts Shipping and Freight Enthusiasts Business Owners Expanding Globally Career Changers Exploring Export Industry Career path Export Manager Logistics Coordinator Customs Compliance Officer Shipping Coordinator Supply Chain Analyst International Trade Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Money makes the world go round—but only if it actually comes in. If you’re tired of chasing unpaid invoices, the Credit Control Techniques Course offers a sharp, strategic look at how to improve collection rates and keep your books balanced without sounding like a broken record. Designed with clarity in mind, this course covers the key techniques that work behind the scenes of successful credit management. From understanding customer behaviours to setting clear payment terms, every module has been crafted to help businesses stay cash-flow positive without the usual drama. Whether you’re managing accounts for a growing company or just want to stop sending “gentle reminders” every Friday, this course offers tools to make your credit control process smoother, smarter, and—dare we say it—less annoying. It’s ideal for credit controllers, small business owners, and finance professionals who want to get paid without the awkward follow-ups. Learn how to stay one step ahead, reduce late payments, and maintain strong customer relationships with confidence (and fewer headaches). Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction To Credit Control Module 02: Credit Management Module 03: Risk Assessment and Credit Scoring Module 04: Debt Management Module 05: Customer Communication Module 06: Credit Control Compliance Module 07: Financial Analysis And Reporting Module 08: Credit Control Tools And Technologies Learning Outcomes: Understand the fundamentals of credit control. Master the principles of effective credit management. Conduct risk assessment and credit scoring. Implement debt management strategies. Enhance customer communication skills. Utilize credit control tools and technologies. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Financial professionals (credit controllers, accountants). Business owners and entrepreneurs. Sales and marketing professionals. Small business operators. Managers responsible for credit decisions. Administrative and finance staff. Individuals seeking personal financial management skills. Anyone interested in credit control. Career path Credit Controller Credit Analyst Financial Analyst Accountant Business Owner Finance Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Struggling doesn’t mean failing. For many, learning difficulties aren’t about lack of intelligence—they’re about needing the right support. This course is designed to guide learners through the core knowledge of common learning difficulties such as dyslexia, ADHD, autism, and more. You'll gain a strong understanding of how these challenges affect individuals in different settings and what strategies can be used to offer better support, especially in education and care roles. Everything is delivered online, making it flexible and accessible, without needing to attend in person. Whether you're working with children, supporting adults, or just want to understand more about learning difficulties, this course offers valuable insights that can make a difference. From understanding early signs to offering supportive approaches in communication, routine, and behaviour, you’ll walk away knowing how to handle real situations with more confidence. It’s about learning how to support—clearly, thoughtfully, and in a way that makes sense. If you're someone who wants to be helpful without making a song and dance about it, this course is a great step forward. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Learning Disability Module 02 : Different Types of Learning Disability Module 03 : The Journey to Diagnosis Module 04 : Impacts of SLD on Individuals and Society Module 05 : Learning Difficulties and Dyslexia Module 06 : Person Centred Care and Support Module 07 : Future Perspectives on SLD Learning Outcomes: Identify and comprehend various learning difficulties. Understand the journey to diagnosis and its importance. Analyze the societal impacts of specific learning disabilities. Recognize the connection between learning difficulties and dyslexia. Implement person-centered care and support strategies. Explore the evolving landscape of learning difficulties. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators Healthcare professionals Psychologists Social workers Parents and caregivers Anyone interested in supporting individuals with learning difficulties Career path Special Education Teacher Educational Psychologist Speech and Language Therapist Social Worker Learning Support Assistant Inclusion Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Dermaplaning is an increasingly popular beauty treatment that provides clients with smoother, glowing skin by removing dead skin cells and fine vellus hair. This Dermaplaning Skills Training Course offers you the essential knowledge to deliver this treatment with confidence. Whether you're already working in the beauty industry or are simply looking to expand your skill set, this course provides you with the fundamental techniques needed to perform dermaplaning safely and effectively, without the need for physical attendance. Throughout the course, you'll gain an in-depth understanding of the tools, methods, and aftercare procedures that are key to providing an excellent dermaplaning treatment. With a focus on both skin health and client safety, this training is designed to help you master the art of dermaplaning and integrate it into your existing beauty services. Join countless others who are enhancing their careers by mastering this sought-after treatment, and watch as clients leave your salon with radiant, fresh skin that speaks for itself. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Dermaplaning Module 02: Tools and Equipment Module 03: Client Assessment and Consultation Module 04: Technique and Procedure Module 05: Aftercare and Post-Treatment Guidelines Module 06: Advanced Techniques and Treatment Combinations Learning Outcomes Perform precise dermaplaning techniques for optimal skin rejuvenation. Demonstrate proficiency in handling specialised tools and equipment. Conduct thorough client assessments to tailor treatments effectively. Execute post-treatment guidelines for enhanced client satisfaction. Apply advanced techniques and explore innovative treatment combinations. Master the art and science of dermaplaning for a radiant, smooth finish. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Skincare professionals seeking advanced techniques. Beauty enthusiasts eager to refine their skills. Spa and salon practitioners aiming to diversify their services. Estheticians looking to enhance their treatment repertoire. Individuals passionate about skincare and facial aesthetics. Cosmetologists eager to add dermaplaning to their expertise. Beauty therapists aspiring to offer specialised facial treatments. Anyone with a keen interest in mastering dermaplaning techniques. Career path Skincare Specialist Spa Therapist Beauty Consultant Aesthetician Salon Manager Facialist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Female Genital Mutilation (FGM) is a serious and deeply harmful practice affecting millions of girls and women around the world. Our FGM Awareness and Prevention Course offers clear, well-researched information to help learners understand the cultural, health, and legal issues surrounding FGM. Whether you're working in education, healthcare, social care or safeguarding, this course delivers the key facts and preventative approaches in a respectful, thoughtful way. It’s built to raise awareness, support early intervention, and equip learners with the right knowledge to identify risk and respond appropriately. Written with care and backed by expert-led research, this course strips away confusion and focuses on what matters most—safeguarding girls from harm. From the legal framework in the UK to the signs professionals should watch for, this course brings important learning into focus without sounding like a lecture. No fluff, no jargon—just clear, impactful content designed to leave a lasting impression. Whether you're refreshing your knowledge or learning it for the first time, this is the kind of course that helps you feel ready to act when it counts. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to FGM Module 02: History and Prevalence Module 03: Legislation and Policies Module 04: Key Issues Associated with FGM Module 05: Mandatory Duties Module 06: Prevent FGM Module 07: Safeguarding Children & Women Learning Outcomes Recognize historical factors influencing FGM prevalence globally. Navigate legislation and policies surrounding FGM with confidence. Analyze key issues associated with Female Genital Mutilation critically. Implement mandatory duties for effective FGM prevention. Develop proactive strategies to prevent FGM in diverse contexts. Champion safeguarding initiatives for the well-being of children and women. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Social workers Healthcare professionals Educators Legal professionals Community activists Human rights advocates NGO workers Students in relevant fields Career path Social Worker Healthcare Advocate Educator in Gender Studies Legal Consultant Human Rights Officer NGO Program Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Let’s be honest—being a dentist isn’t just about teeth. In a sudden emergency, your response can be the difference between life and death. That’s where this BLS and AED for Dentists Course comes in. Designed to help dental professionals feel confident in responding to cardiac arrest and breathing emergencies, this course brings clarity to lifesaving procedures like CPR, the use of automated external defibrillators (AEDs), and recognising early warning signs. It’s the kind of knowledge every dental team should have up their sleeve—no fluff, no fuss, just the essentials, clearly explained. With every lesson, you'll build your understanding of Basic Life Support (BLS) tailored specifically for the dental setting. From dealing with unresponsive patients to managing emergencies until help arrives, this training fits right into your daily responsibilities—without leaving the clinic. Whether you're an experienced dentist or just keeping your knowledge up to date, this course gives you the confidence to act when it matters most. And the best bit? It’s all online, easy to follow, and fits neatly around a busy schedule. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to BLS and AED Module 2: Cardiopulmonary Resuscitation (CPR) Techniques Module 3: Automated External Defibrillator (AED) Training Module 4: Medical Emergencies in the Dental Office Module 5: Infection Control and Safety Measures Module 6: Post-Resuscitation Procedures Module 7: Emergency Action Plan for Dental Practice Learning Outcomes: Execute effective CPR techniques in dental emergencies. Demonstrate adept operation of an Automated External Defibrillator (AED). Identify and manage various medical emergencies in a dental setting. Implement infection control and safety measures with precision. Execute post-resuscitation procedures seamlessly. Develop a tailored emergency action plan for a dental practice. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Dentists Dental Nurses Dental Hygienists Dental Assistants Dental Technicians Dental Practice Managers Oral Surgeons Orthodontists Career path Dental Practitioner Dental Nurse Dental Hygienist Dental Assistant Dental Technician Oral Surgeon Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In today’s fast-paced business environment, the role of a Telesales Executive has become more crucial than ever. With a focus on driving sales through phone conversations, this course is designed to equip you with the core knowledge and skills needed to succeed in the telesales industry. From mastering effective communication techniques to understanding the key principles of customer persuasion, this course covers everything you need to know to start excelling in telesales. Throughout the course, you’ll learn the strategies that top telesales professionals use to build rapport, overcome objections, and close deals. You’ll also explore how to handle difficult conversations with ease and use your voice as a powerful tool to influence potential clients. Whether you’re new to telesales or looking to enhance your existing skills, this course offers valuable insights and strategies that will help you drive results, increase customer engagement, and boost your sales performance. Prepare yourself for a rewarding career in telesales with the knowledge and confidence to succeed. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Telesales Module 02: Prospecting and Lead Generation Module 03: Sales Techniques and Strategies Module 04: Call Preparation Module 05: Call Response Module 06: Staging the Call Module 07: Dealing with Difficult Situations Module 08: Closing the Call Module 09: Telephone Etiquette Module 10: Sales Metrics and Performance Management Learning Outcomes Enhance your telesales skills and techniques. Master prospecting and lead generation strategies. Develop effective call preparation and response strategies. Successfully navigate and overcome challenging situations. Perfect the art of closing sales calls. Understand the importance of telephone etiquette and sales performance metrics. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sales professionals aiming to sharpen their telesales skills. Individuals looking to enter the telesales industry. Customer service representatives seeking to transition into telesales. Small business owners interested in improving their sales abilities. Graduates seeking a career in sales. Anyone eager to boost their sales performance and career prospects. Career path Telesales Executive Inside Sales Representative Business Development Executive Sales Coordinator Account Executive Customer Relationship Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.