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| Special Sales Discount: Free Functional Skills IT Level 2 Course | Force has no place where there is a need for skills. This CPD-accredited Service Helpdesk & Technical Support course is designed for individuals interested in pursuing a career in customer service and technical support. You will learn how to provide technical support over the phone, email and chat and handle customer complaints and issues effectively. Form this Service Helpdesk & Technical Support course, you will also learn how to troubleshoot and solve technical problems and communicate with customers clearly and professionally. So, enrol on this Service Helpdesk & Technical Support course and take the first step towards a rewarding and financially stable career in the UK customer service and technical support industry! Key Features of the Service Helpdesk & Technical Support Course : CPD Accredited Instant PDF certificate and hard copy included Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Whether you are a beginner or have some experience in customer service, this Service Helpdesk & Technical Support course is perfect for those who want to learn the skills necessary to provide excellent customer service and technical support. In addition, by the end of this course, you will have the ability to practice your skills in a practical setting effectively. Service Helpdesk & Technical Support Course Curriculum The detailed curriculum outline of our Service Helpdesk & Technical Support course is as follows: ***Service Helpdesk & Technical Support*** Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem-Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Learning outcomes Upon completion of this Service Helpdesk & Technical Support course, you will learn: Principles and methodologies of Service Helpdesk & Technical Support. Customer Service Helpdesk & Technical Support best practices and techniques Troubleshooting and problem-solving skills. Communication and interpersonal skills. Knowledge of hardware and software used in technical support. Discover aspects of customer relationship management. Familiarity with industry-specific technology and terminology. Accreditation All of our courses, including this Service Helpdesk & Technical Support course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Service Helpdesk & Technical Support course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Assessment At the end of the Service Helpdesk & Technical Support course, there will be an online assessment, which you will need to pass to complete the course CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Service Helpdesk & Technical Support course is perfect for anyone who wants to work in the field of customer service and technical support, whether you're a beginner or have some experience. For example: Students Job Seekers Fresh graduates Service Helpdesk Technician Freelancer/ Entrepreneur Requirements Learners do not require any prior qualifications to enrol on this Service Helpdesk & Technical Support course. Career path Service Helpdesk & Technical Support Technical Support Engineer IT Support Analyst Technical Support Consultant Customer Service Executive IT Service Desk Analyst Certificates Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. Digital certificate Digital certificate - Included

The single greatest job motivator is recognition for a job well done. Learning Objectives Explain the importance of rewarding teams, Apply 'Thank-you' recognition tips, Implement creative ways to reward team members Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how thoughts and emotions work together and how we manage our emotions by managing the thoughts that trigger the emotions. Learning Objectives Understand how thoughts and emotions work together and how we manage our emotions by managing the thoughts that trigger the emotions. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand what Emotional Intelligence is and is not, the four steps to understanding Emotional Intelligence and the importance on your career success. Learning Objectives Understand what Emotional Intelligence is and is not, the four steps to understanding Emotional Intelligence and the importance on your career success. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The mission of every business is to create and retain customers. Understand the ten ways to create brand loyalty and implement the six F's strategy to exceed customer expectations. Learning Objectives Apply ten ways to create brand loyalty, Identify the six F's for exceeding customer expectations Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Gain insights to the four Emotional Intelligence competencies and leadership skills developed through EI. Understand the two axis of the Emotional Intelligence framework. Learning Objectives Gain insights to the four Emotional Intelligence competencies and leadership skills developed through EI. Understand the two axis of the Emotional Intelligence framework. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Anything that creates success should have a process built in to make it repeatable. Apply attributes of a successful system process to create repeatable success. Analyze your successful system process using a 'Success and Effect Diagram.' Learning Objectives Describe the attributes of repeatable success, Analyze a successful system process for repeat success Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Keep track of customer details in your CRM. It's a perfect memory. We will help you to identify tips for getting started and how to follow 8 steps to a successful Customer Relationship Management implementation. Learning Objectives Identify tips for getting started, Follow 8 steps to a successful Customer Relationship Management implementation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the three components of curiosity and how to use them in your situation. Avoid pitfalls that cloud our ability to interpret messages accurately. Discover how to increase your ability to interpret messages accurately and how to develop curiosity. Learning Objectives Implement three components of curiosity, Interpret intended messages correctly, Control mental filters Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how to choose the form of power that serves the greatest good. What is the difference between group power, persuasion, expert and incentive power? Discover how to empower influence by releasing decision-making power to others. Learning Objectives Understand the different type of power in an organization and as an individual. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams