8217 Courses delivered Online

Overview of Sage 50 Accounting Sage 50 Accounting is the perfect course for anyone looking to master the art of bookkeeping and accounting. With over 6.1 million users globally, it's no secret that Sage 50 is a market leader. In fact, 96% of Sage 50 Accounts users have reported increased productivity and accuracy in their financial records. This comprehensive course covers everything you need to know about bookkeeping, from creating invoices and managing bank accounts to preparing financial reports and analysing business performance. With step-by-step tutorials and expertly designed Sage 50 Accounting course materials, you'll develop the skills you need to succeed in your financial career. So if you're looking to take your career to the next level, don't wait any longer. Enrol in Sage 50 Accounting course today and start building your financial expertise! With our 100% satisfaction guarantee, you have nothing to lose and everything to gain. Start your journey toward financial success today. Enrol right now! Get a quick look at the course content: This Sage 50 Accounting Course will help you to learn: Master bookkeeping concepts and techniques Gain experience with Sage 50 Accounting software Learn to manage invoices, bank accounts, and financial reports Develop skills in analysing business performance Learn how to prepare accurate financial records Increase productivity and accuracy in financial tasks Enhance career opportunities in the financial industry. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Sage 50 Accounting. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Sage 50 Accounting course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Sage 50 Accounting is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. The course is ideal for: Entrepreneurs and small business owners Bookkeepers and accountants Aspiring financial professionals Individuals seeking to improve their financial skills Employees in finance and accounting departments Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Sage 50 Accounting course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career path The Sage 50 Accounts course can prepare individuals for a variety of job titles, including: Bookkeeper Accountant Financial Manager Financial Analyst Business Accountant Financial Advisor Tax Specialist Payroll Manager These career opportunities can provide you with a salary ranging from £20,000 to £65,000 in the UK. Course Curriculum Sage 50 Accounts Sage 50 Bookkeeper - Coursebook 00:00:00 Introduction and TASK 1 00:17:00 TASK 2 Setting up the System 00:23:00 TASK 3 a Setting up Customers and Suppliers 00:17:00 TASK 3 b Creating Projects 00:05:00 TASK 3 c Supplier Invoice and Credit Note 00:13:00 TASK 3 d Customer Invoice and Credit Note 00:11:00 TASK 4 Fixed Assets 00:08:00 TASK 5 a and b Bank Payment and Transfer 00:31:00 TASK 5 c and d Supplier and Customer Payments and DD STO 00:18:00 TASK 6 Petty Cash 00:11:00 TASK 7 a Bank Reconnciliation Current Account 00:17:00 TASK 7 b Bank Reconciliation Petty Cash 00:09:00 TASK 7 c Reconciliation of Credit Card Account 00:16:00 TASK 8 Aged Reports 00:14:00 TASK 9 a Payroll 00:07:00 9 b Payroll Journal 00:10:00 TASK 10 Value Added Tax - Vat Return 00:12:00 Task 11 Entering opening balances on Sage 50 00:13:00 TASK 12 a Year end journals - Depre journal 00:05:00 TASK 12 b Prepayment and Deferred Income Journals 00:08:00 TASK 13 a Budget 00:05:00 TASK 13 b Intro to Cash flow and Sage Report Design 00:08:00 TASK 13 c Preparation of Accountants Report & correcting Errors (1) 00:10:00 Sage 50 Payroll Payroll Basics 00:10:00 Company Settings 00:08:00 Legislation Settings 00:07:00 Pension Scheme Basics 00:06:00 Pay Elements 00:14:00 The Processing Date 00:07:00 Adding Existing Employees 00:08:00 Adding New Employees 00:12:00 Payroll Processing Basics 00:11:00 Entering Payments 00:12:00 Pre-Update Reports 00:09:00 Updating Records 00:09:00 e-Submissions Basics 00:09:00 Process Payroll (November) 00:16:00 Employee Records and Reports 00:13:00 Editing Employee Records 00:07:00 Process Payroll (December) 00:12:00 Resetting Payments 00:05:00 Quick SSP 00:09:00 An Employee Leaves 00:13:00 Final Payroll Run 00:07:00 Reports and Historical Data 00:08:00 Year-End Procedures 00:09:00

Highlights of the Course Course Type: Online Learning Duration: 6 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain extensive knowledge of different types of stress and anxiety. Understand how to stop worrying and how to be happy. Learn how to cope with stress and anxiety. Learn about acceptance and commitment therapy. Know how to define your list of values and core beliefs. Psychology Training for Stress, Anxiety and Panic Attacks Online Course This course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Master the skills you need to propel your career forward in psychology. Equip yourself with the essential knowledge and skillset that make you a confident psychologist and take your career to the next level. This comprehensive psychology: stress, anxiety and panic attacks online course is designed to help you reach your professional goals.The skills and knowledge that you will gain through studying this psychology: stress, anxiety and panic attacks online course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This Psychology - Stress, Anxiety and Panic Attacks Course at QLS Level 4 course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.  This comprehensive psychology: stress, anxiety and panic attacks online course will teach you the theory of effective psychology practice and equip you with the essential skills, confidence and competence to assist you in the psychology industry. You'll gain a solid understanding of the core competencies required to drive a successful career in psychology. Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive psychology: stress, anxiety and panic attacks online course is designed for psychology professionals who are aspiring to specialise in psychology. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV.This Psychology - Stress, Anxiety and Panic Attacks Course at QLS Level 4 course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification.  Enrol today and take the next step towards your personal and professional goals. Who is this Course for? This comprehensive psychology course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this child psychology can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence and open your doors to a wide number of professions within your chosen sector. Entry Requirements This course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction About the Instructor 00:03:00 About the Course 00:06:00 "The Worry-World" Why We Worry So Much - Part 1 00:08:00 Why We Worry So Much - Part 2 00:05:00 Why it is Easier to Be 'Unhappy' Than 'Positive and Happy' - PART 1 00:08:00 Why it is Easier to be 'Unhappy' Than 'Positive and Happy' 00:10:00 What is 'Stress', 'Anxiety', and 'Panic Attack' 00:06:00 Let's learn about 'Stress What is 'Stress' and 'Do We All have it'. - PART 1 00:07:00 What is 'Stress' and 'Do We All have it'. - PART 2 00:07:00 How does 'Stress' Affect Us - PART 1 00:08:00 How Does 'Stress' Affect Us - PART 2 00:07:00 Personality Types & Genetics - PART 1 00:04:00 Personality Types & Genetics - PART 2 00:02:00 Coping Mechanisms: Inability to Manage Stress 00:11:00 How to Cope with Stress and Anxiety Coping Mechanisms: 'Emotion Solving' Vs 'Problem Solving' Strategies 00:12:00 Coping Mechanisms: Addictions & Mental Health 00:14:00 'Good Stress' Vs 'Bad Stress' (Eustress Vs Distress) 00:09:00 When 'Stress' becomes 'Burn Out' - PART 1 00:08:00 When 'Stress' becomes 'Burn Out' - PART 2 00:04:00 Let's learn about 'Anxiety' Anxiety is a 'Stress Response' - PART 1 00:06:00 Anxiety is a 'Stress Response' - PART 2 00:10:00 Does 'Stress' Cause Panic Attacks. 00:07:00 How to Deal With Excessive Worry about Your Health. PART 1 00:04:00 How to Deal With Excessive Worry about Health. PART - 2 00:05:00 How to Deal With Excessive Worry about Your Health. PART 3 00:02:00 The Anxiety Disorders in nutshell Generalised Anxiety Disorder (GAD) 00:10:00 Social Anxiety Disorder - PART 1 00:05:00 Social Anxiety - PART 2 00:05:00 Obsessive-Compulsive Disorder (OCD) - PART 1 00:04:00 Obsessive - Compulsive Disorder (OCD) - PART 2 00:05:00 Let's learn about 'Panic Attacks' Learn to Recognize 'Panic Attack' Symptoms 00:07:00 The Most Effective Methods for Stopping 'Panic Attack' 00:05:00 What is 'Panic Disorder': Diagnosis and Treatment - PART 1 00:06:00 What is 'Panic Disorder': Diagnosis and Treatment - PART 2 00:02:00 The Natural Ways of Boosting Serotonin (The 'Happiness Hormone') - PART 1 00:08:00 The Natural Ways of Boosting Serotonin - PART 2 00:02:00 The Obvious (and Not So Obvious) Reasons for Panic Attacks 00:07:00 The Interesting Facts & Theories about 'Panic Attacks' and 'Anxiety' - PART 1 00:07:00 The Interesting Facts & Theories about 'Panic Attacks' and 'Anxiety' - PART 2 00:05:00 The tools that you can use for 'Stress and A'nxiety Management How 'Breathing' can help with the Mind-Shift 00:08:00 'The 3-3-3 Rule' for Anxiety Management 00:09:00 CBT Techniques for Dealing with 'Anxiety' - PART 1 00:09:00 CBT Techniques for Dealing with 'Anxiety' - PART 2 00:05:00 REBT Tools for Managing Anxiety 00:10:00 Food and Drinks to Add and to Avoid - PART 1 00:05:00 Food and Drinks to Add and to Avoid - PART 2 00:08:00 Food and Drinks to Add and to Avoid - PART 3 00:09:00 HOW TO STOP WORRYING AND BE HAPPY? How to Use 'Mindfulness' for More Peaceful Living 00:00:00 How to Use 'Mindfulness' - PART 2 00:02:00 Acceptance & Commitment Therapy for Reducing Anxiety and Building Positive Mind 00:08:00 ACT PART 2 00:07:00 BONUS LECTURE Defining Your List of Values and Core Beliefs 00:07:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Overview of Organisational Behaviour, HR and Leadership Join our Organisational Behaviour, HR and Leadership course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Organisational Behaviour, HR and Leadership course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Organisational Behaviour, HR and Leadership course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Organisational Behaviour, HR and Leadership Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Organisational Behaviour, HR and Leadership. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Organisational Behaviour, HR and Leadership course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Organisational Behaviour, HR and Leadership is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Organisational Behaviour, HR and Leadership course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Organisational Behaviour, HR and Leadership Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

Duration 5 Days 30 CPD hours This course is intended for This is an intermediate course for anyone with system administrative duties implementing and managing an AIX operating system in a multiuser POWER (System p) partitioned environment. Overview Install and the AIX operating system, filesets, and RedHat Package Manager (RPM) packages Perform system startup and shutdown Discuss and use system management tools such as System Management Interface Tool (SMIT) and IBM systems director console for AIX Manage physical and logical devices Discuss the purpose of the logical volume manager Perform logical volume, paging space and file system management Create and manage user administration Manage AIX user security including enhanced RBAC and implement customized access of file and directories Perform and restore system backups Utilize administrative subsystems, including cron to schedule system tasks Configure TCP/IP networking Define and run basic Workload Partitions (WPAR) Learn to install, customize, and administer the AIX operating system in a POWER (System p) partitioned environment. This course is based on AIX 7.1 running on a Power7 system managed by HMC version 7. Day 1 Introduction to IBM POWER systems, AIX and system administration AIX system management tools System startup and shutdown AIX installation Day 2 AIX software installation and maintenance System configuration and devices System storage overview Working with the Logical Volume Manager Day 3 File systems administration Paging space Backup and restore Day 4 Security and user administration: Part 1 Security and user administration: Part 2 Scheduling and time TCP/IP networking Day 5 TCP/IP networking (continued) Introduction to workload partitions Additional course details: Nexus Humans AN12 IBM Power Systems for AIX II - AIX Implementation and Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AN12 IBM Power Systems for AIX II - AIX Implementation and Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for individuals in a variety of job roles whose primary responsibility is not project management, but who manage projects on an informal basis; who contribute as members of a project team; or who wish to incorporate project management practices into their personal work. It is also beneficial for anyone who is considering a career path in project management and desiring a complete overview of the field and its generally accepted practices. Overview In this course, you will identify the elements of sound project management and apply the generally recognized project management practices to successfully manage or participate in projects. You will: Identify the key processes and requirements of project management. Initiate a project. Use a Predictive approach to plan for time and cost. Use an Adaptive approach to plan a project. Plan for project risks, communication, and change control. Manage the execution of a project. Close a project. This course teaches the fundamentals of project management and its underlying structure and elements, including project phases, project life cycles, stakeholders, and areas of expertise. These, coupled with the ability to identify the project management processes that are recognized industry wide as good practice, will help you to apply effective project management techniques to improve the efficiency of your projects and ensure their success. This course is designed to cover various project management approaches and is not intended to focus on a single methodology or framework. Lesson 1: Getting Started with Project Management Topic A: Identify the Characteristics of a Project Topic B: Identify the Project Approach Topic C: Identify the Leadership Roles in a Project Lesson 2: Initiating a Project Topic A: Create a Project Scope/Vision Statement Topic B: Identify the Essential Skills for a Project Team Topic C: Identify the Risks to a Project Lesson 3: Planning for Time and Cost in Predictive Projects Topic A: Create a WBS Topic B: Create a Project Schedule Topic C: Determine Project Costs Lesson 4: Planning for Adaptive Projects Topic A: Create Epics and User Stories Topic B: Build a Product Backlog Topic C: Create an Initial Release Plan Topic D: Conduct a Sprint Planning Meeting Topic E: Replan the Project Lesson 5: Planning for Project Risks, Communication, and Change Control Topic A: Analyze the Risks to a Project Topic B: Create a Communication Plan Topic C: Develop a Change Control Plan Lesson 6: Managing a Project Topic A: Begin Project Work Topic B: Execute the Project Plan Topic C: Track the Progress of an Adaptive Project Topic D: Report Project Performance Topic E: Implement Change Control Lesson 7: Closing a Project Topic A: Close a Sprint, a Release, or an Adaptive Project Topic B: Close a Predictive Project Topic C: Create a Final Report

Duration 3 Days 18 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators with little or no Flow experience who need to streamline business processes with no-code automated solutions. This class is not recommended for developers. However, if you are a developer interested in learning Flow, we highly recommend Declarative Development for Platform App Builders in Lightning Experience (DEX403). Overview When you complete this course, you will be able to: Create automated no-code solutions with Salesforce Flow. Analyze use cases and effectively translate requirements into design plans that detail accurate Flow building processes. Understand and leverage various Flow types, elements, and resources. Build Screen Flows and manage screen layouts and field visibility. Implement Flows on Home and Record pages. Automate business processes by creating Record-Triggered Flows (based on record create, update, or delete) to perform specific actions. Identify best practices for creating and managing Flows. Streamline business processes and automate manual tasks across your organization by building no-code automation solutions with Flow Builder. In this 3-day class designed for administrators, our experts will introduce you to Screen and Record-Trigger Flows, in addition to various Flow elements and resources. Learn how to effectively create and manage Flows that champion automation best practices, solve for user requirements, and empower you to get more out of Salesforce. Foundations of Flow Create Variables Understand Algorithms Explore Control Structures Examine Flow Best Practices Screen Flows Use Elements and Resources Control Field Visibility Manage Data and Navigation Surface a Flow Complete the Flow Record-Triggered Flows Define Flow Triggers Use Flow Triggers to Replace Formula Fields Share Records with Flow Additional course details: Nexus Humans Salesforce Automate No-Code Solutions Using Flow (ADX301) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Automate No-Code Solutions Using Flow (ADX301) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: System administrators Technical solutions architects Systems integrators Channel partners Value-added resellers Customer sales engineers DevOps engineers Sales engineers Systems engineers Technical solutions architects Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand Cisco UCS Management in Cisco Intersight Describe the Cisco UCS Platform including Cisco X-Series Understand Cisco Intersight Workload Optimizer Explain Kubernetes Orchestration with Cisco Intersight Kubernetes Service (IKS) and Cisco UCS Perform Automation Using Cisco Intersight Create Intersight Elements Using Terraform Manage Intersight Using the API Cisco Intersight Overview (DCISO) is a 3-day instructor led course that builds your experience with the administration of Cisco Unified Computing System (UCS) X-Series servers, including using Cisco Intersight for UCS management. This course covers architecture, configuration, and operation of Cisco Intersight©, and is designed to serve the needs of engineers seeking to understand the capabilities of Cisco Intersight for managing data centers from a single management platform.This course will help you:Use SaaS or on-prem version of Cisco Intersight to enable IT organizations to analyze, simplify, and automate their environments in more advanced ways than the prior generations of toolsGain hands-on experience using Cisco IntersightUnderstand the X-Series, B-Series, and C-Series product line similarities and differencesDescribe Cisco Intersight and how it can be used to manage UCS and Cisco Hyperflex©Understand the process for upgrading firmware with Cisco IntersightAdministering server profiles, pools, and policies with Cisco IntersightDescribe how to get started with Cisco Intersight programmability Course Outline Describing Cisco UCS Management in Cisco Intersight Describing the Cisco UCS Platform Describing Cisco Intersight Workloads Describing Automation Options Using Cisco Intersight Additional course details: Nexus Humans Cisco Intersight Overview (DCISO) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Intersight Overview (DCISO) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for students wishing to gain intermediate-level skills or individuals whose job responsibilities include constructing relational databases and developing tables, queries, forms, and reports in Microsoft Access for Office 365. Overview In this course, you will optimize an Access database. You will: Provide input validation features to promote the entry of quality data into a database. Organize a database for efficiency and performance, and to maintain data integrity. Improve the usability of Access tables. Create advanced queries to join and summarize data. Use advanced formatting and controls to improve form presentation. Use advanced formatting and calculated fields to improve reports. In this course, you will expand your knowledge of relational database design; promote quality input from users; improve database efficiency and promote data integrity; and implement advanced features in tables, queries, forms, and reports. Extending your knowledge of Access will result in a robust, functional database for your users.This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Access Expert (Office 365 and Office 2019): Exam MO-500 certification. Improving Table Usability Topic A: Create Lookups Within a Table Topic B: Work with Subdatasheets Creating Advanced Queries Topic A: Create Query Joins Topic B: Create Subqueries Topic C: Summarize Data Improving Form Presentation Topic A: Apply Conditional Formatting Topic B: Create Tab Pages with Subforms and Other Controls Creating Advanced Reports Topic A: Apply Advanced Formatting to a Report Topic B: Add a Calculated Field to a Report Topic C: Control Pagination and Print Quality Topic D: Add a Chart to a Report Importing and Exporting Table Data Topic A: Import and Link Data Topic B: Export Data Topic C: Create a Mail Merge Using Queries to Manage Data Topic A: Create Action Queries Topic B: Create Unmatched and Duplicate Queries Creating Complex Reports and Forms Topic A: Create Subreports Topic B: Create a Navigation Form Topic C: Show Details in Subforms and Popup Forms Creating Access Macros Topic A: Create a Standalone Macro to Automate Repetitive Tasks Topic B: Create a Macro to Program a User Interface Component Topic C: Filter Records by Using a Condition Topic D: Create a Data Macro Using VBA to Extend Database Capabilities Topic A: Introduction to VBA Topic B: Using VBA with Form Controls Managing a Database Topic A: Back Up a Database Topic B: Manage Performance Issues Topic C: Document a Database Distributing and Securing a Database Topic A: Split a Database for Multiple-User Access Topic B: Implement Security Topic C: Convert an Access Database to an ACCDE File Topic D: Package a Database with a Digital Signature

Duration 5 Days 30 CPD hours This course is intended for Operational Technology (OT) Engineers IT engineers Generalists, including managers, project leads, and solutions and business architects Overview Define what IIoT is and identify IIoT architectures. Identify IIoT market verticals, and their motivations and requirements. Explore Cisco IIoT networking devices, how they are different from other devices, and use common administrative tools for managing them. Explore industrial communications protocols for control and automation, and how they have been adapted to run on top of a TCP/IP network infrastructure. Describe wireless protocols used in IIoT environments, including architectures and devices used. Understand the TCP/IP protocol stack and how it is used with other protocols in IIoT environments. Discuss network protocols for clock synchronization between network devices, and describe available tools for IIoT network administration. Discuss wireless technologies used in a core LAN, and their relevance to IIoT implementations. Explore field WAN technologies and how they are used in IIoT environments. Explore legacy protocols and explain the methods available to transport non-routable protocols over modern networks. Explain fundamental concepts of Quality of Service (QoS) related to IIoT network environments. Discuss Multiprotocol Label Switching (MPLS) operation, components, terminology, and features, and explore its use in IIoT environments. Explore Layer 2 and Layer 3 VPN technologies and describe the way they can be used on IIoT deployments. Describe Dense Wave Division Multiplexing (DWDM) technology and its use in IIoT environments. Explore Layer 1 and Layer 2 high availability technologies and redundancy mechanisms. Describe Layer 3 high availability and the need for Layer 3 redundancy in IIoT deployments The Understanding Cisco Industrial IoT Networking Foundation (INFND) v1.0 course gives you an overview of the protocols, applications, and network infrastructure you need to support and manage Industrial Internet of Things (IIoT) solutions. You will learn about IIoT industry verticals and how different protocols are used within them. The course also covers configuring and verifying the protocols on Cisco© IIoT networking devices. Course Introduction.Defining Industrial Internet of ThingsExamining Common IIoT Verticals.Examining Cisco IIoT Networking Devices.Examining and Configuring Industrial Communication Protocols.Describing Wireless IIoT Protocols.Explaining and Configuring TCP/IP Protocols, Addressing, and Segmentation.Examining Network Services and Administration.Examining and Configuring Wireless Core LAN Technologies.Describing Field WAN Technologies.Examining and Configuring Transportation of Legacy Protocols.Describing, Configuring, and Verifying Quality of Service (QoS) for IIoT Protocols.Examining and Verifying MPLS and IIoT.Configuring and Explaining VPN Technology and IIoT.Describing DWDM.Configuring and Defining Layer 1 and Layer 2 High Availability Technologies.Defining and Configuring Layer 3 High Availability TechnologiesLab outline Connect to the Cisco IIoT Devices. Use Industrial Protocols with Cisco Industrial Ethernet Switches. Configure an 802.11 Client. Configure an IPv6 Address. Configure Layer 2 Network Address Translation (NAT) and IP Addressing in an Example IoT Deployment.