7208 Courses delivered Online

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Join us for an inspiring online event where we'll explore the power of purpose in our lives. Discover how finding your purpose can bring clarity, fulfillment, and direction. Reduce stress and gain balance and perspective as you focus on what really matters to you and aligns with your core values.

Logistics real estate encompasses commercial structures meticulously tailored for the storage, handling, and distribution of goods, spanning warehouses, distribution centres, and fulfilment hubs. These vital infrastructures support businesses of varying scales, from local retailers to multinational manufacturers, in ensuring streamlined operations. Our webinar will explore various facets of logistics real estate, focusing on pivotal elements like warehouses and distribution centres, and feature a model spotlighting their critical attributes. If you’re eager to deepen your understanding of logistics assets, join us for this insightful session.

A Harry Potter Quiz based on the books which focuses on some of the finer details that only true Harry Potter fans may know. This quiz is suitable for those aged 12+ A Zoom link will be sent to those who register and Louise, the host, will provide a link to the quizzing website, Kahoot! on the day of the quiz.

A free 30 minutes taster session on plant focussed meditation or garden therapy. The workshop aims to bring calm, equanimity and well-being. There will be guided meditation and mindful botanical drawing.

*Understanding Worry* is a FREE, interactive, hands-on workshop, focused on helping you understand uncontrollable, excessive worrying.

Please note that this round of training is available only to workforce based within, or supporting individuals living in Conwy County Sparc is a North Wales based. project. We work with adults with learning disabilities, their parents and the people who work with them. Sparc provide training sessions on friendships, relationships and sex so that adults with learning disabilities become more confident with dating and relationships. This training day for North Wales workforce is based on our experience so far in delivering this work, and what we have been told by the learning disability and/or autistic communities about how they would prefer to be supported Become a workplace champion in supporting the rights and opportunities for adults with learning disabilities and or autism to have happy and healthy friendships, romantic relationships and sex. This workshop is free of charge for practitioners within or supporting individuals living in CONWY COUNTY, funded by the North Wales Transformation Project for Seamless Services and UK Government Levelling Up Fund We invite enthusiastic representatives from workplaces across the region to join take part in this one day event focused on exploring and removing barriers faced by adults with learning disabilities and autism in forming and maintaining positive friendships and romantic relationships. During the course of the day participants will Explore the benefits of healthy and fulfilling friendships, relationships and sex Identify barriers to the above, presented both by wider societal structure and within their workplace settings Consider law and legislation outlining individuals rights to relationships and private life Explored best practice in facilitating and supporting relationships and friendships Have the opportunity to create a bespoke action plan to share information and support colleagues within their workplace setting Terms & conditions: Due to limited capacity we are offering this free training to a maximum of two representatives from each workplace or setting. If more than two staff from a workplace wish to book on please email corrina@sexeducationcompany.org to be added to the reserve list. We will contact you if a place becomes available. As part of the conditions of attendance you will be asked to share the learning gained on this course with your workplace and colleagues. Although this course is free of charge we will charge late cancellation administration fees as follows: No notification of non-attendance - £50, less than 48 hours notice of non-attendance £30, Less than 1 weeks notice of non-attendance £25. By registering on the course you agree to these charges on late cancellation or failure to attend. Prosiect yng Ngogledd Cymru yw Sparc. Mae'n gweithio gydag oedolion ag anableddau dysgu, eu rhieni a'r bobl sy'n gweithio gyda nhw. Mae Sparc yn ddarparu sesiynau hyfforddi ar gyfeillgarwch, perthnasoedd a rhyw fel bod oedolion ag anableddau dysgu yn dod yn fwy hyderus gyda pherthnasoedd ac wrth ddêtio. Beth am ddod yn hyrwyddwr yn y gweithle er mwyn cefnogi hawliau a chyfleoedd i oedolion ag anableddau dysgu a/neu awtistiaeth i gael cyfeillgarwch hapus ac iach, perthnasoedd rhamantus a rhyw. Mae’r gweithdy hwn yn rhad ac am ddim i ymarferwyr yn SIR GONWY, ac wedi ei ariannu gan Brosiect Gwasanaethau Di-dor Gogledd Cymru. Rydym yn estyn gwahoddiad i gynrychiolwyr brwdfrydig o weithleoedd drwy’r ardal i gymryd rhan yn ystod y diwrnod hwn sy’n canolbwyntio ar archwilio a chael gwared o’r rhwystrau sy’n wynebu oedolion ag anableddau dysgu ac awtistiaeth wrth iddynt lunio a chynnal cyfeillgarwch positif a pherthnasoedd rhamantus. Yn ystod y diwrnod bydd y rhai sy’n cymryd rhan yn cael cyfle i Archwilio manteision cyfeillgarwch, perthnasoedd a rhyw iach a bodlon Canfod yr elfennau sy’n rhwystro’r uchod, ac sy’n codi o ganlyniad i strwythur cymdeithasol ehangach a sefyllfaoedd o fewn y gweithle Ystyried y gyfraith a’r ddeddfwriaeth sy’n amlinellu hawliau’r unigolyn i berthnasoedd a bywyd preifat Archwilio ymarfer gorau wrth hwyluso a chefnogi perthnasoedd a chyfeillgarwch Cael y cyfle i greu cynllun gweithredu pwrpasol i rannu gwybodaeth a chefnogi cydweithwyr o fewn eu gweithle Telerau ac amodau: Gan fod lleoedd yn gyfyngedig rydym yn cynnig yr hyfforddiant rhad ac am ddim hwn, i ddau gynrychiolydd yn unig o bob gweithle neu leoliad gwaith. Fel rhan o’r amodau mynychu gofynnir ichi rannu’r hyn a ddysgwyd gennych ar y cwrs â’ch gweithle a’ch cydweithwyr. Er bod y cwrs hwn yn rhad ac am ddim byddwn yn codi ffi weinyddol os bydd lleoedd yn cael eu canslo’n hwyr, fel a ganlyn: Peidio â rhoi gwybod na fyddwch yn mynychu- £50, Llai na 48 awr o rybudd na fyddwch yn mynychu £30, Llai na 1 wythnos o rybudd na fyddwch yn mynychu £25. Drwy gofrestru ar y cwrs byddwch yn cytuno â’r costau hyn am ganslo hwyr neu beidio â mynychu.

The Performance Edge open program begins each month as a small group class of managers and leaders focussed on improving their own and their team's productivity.

Our Time Management Skills Training will help you organise your daily tasks, understand the importance of prioritisation, set realistic goals & manage your working day more intelligently.

In a world focused on digital media, 24-hour news channels and social channels, it’s really important to communicate with your audience – there are lots of opportunities to do this if you are interviewed by journalists. There’s the chance to deliver expert comments or take part in in-depth features or give a quote about your business or organisation. The media wants to stay relevant and engaged with its audience and you can play a part in that and talk to your audience. In our Broadcast Media Training Courses, we will teach you the best ways to share your story, how to answer those difficult questions and present yourself with confidence and style. This means you will capitalise on every opportunity. Our broadcast media and media interview training courses include: Crisis Media Training Benefits  There are many reasons why businesses and organisations suddenly find themselves trending on social media or being talked about in the broadcast media. When something goes wrong, your every move is watched and then commented on online, putting you and your teams under even more pressure. So if the worst should happen and you find yourself or your company or business suddenly in the public eye, you need to be prepared. We’ll help you learn how to manage your response ensuring clarity and confidence. It’s vital you don’t leave a vacuum for others to fill so let us help you respond effectively. Why would I ever need Crisis Training? Brand reputation is the most important asset we have in the digital media age. Audiences want to engage with organisations which have credibility and authenticity. A crisis – not always of your making – can quickly undermine that if it’s handled badly. Communication is at the heart of crisis media training and we can show you how to deal with a wide range of situations, address concerns and criticism and ensure your message reaches audiences under the most pressured circumstances. Who needs to attend the training? Crisis Media Training isn’t just for the most senior CEO’s or Managing Directors. In order to support the authenticity of your response it’s important the people on the ground can talk to the public. And in the age of social media, if you’re talking to the public, you’re talking to the media. So the people dealing with the crisis are the people who should know how to communicate in a crisis. There are times when the top bosses must talk as they are accountable and are happy to demonstrate that level of responsibility. But the media will also ask to talk to the people handling the problem and we can show them how. How do I book Crisis Media Training? We can help you create the perfect training to stress test your messaging and make sure you’re ready to deliver your message if you find yourselves unexpectedly in the news. We’ll help you deal with challenging questions and diffuse the most tense of interviews. But our main criteria is that we design the training you want so we’ll work with you to create the perfect course. All you have to do is give one of our friendly team a ring on 0754 533 4269 or email us.