58522 Courses delivered Online

Project Management Fundamentals - Japanese: On-Demand Many projects are run by highly qualified, talented people with little or no training in project management. They carry out projects such as process improvement, marketing campaign development, new product development, event planning and production, as if they were "work". Project Management Fundamentals (PMF) was created to help those who need a solid foundation in project management to learn on the job without undue burden. is. This course provides practical skills, concepts and principles that you can take back to the workplace, and the insight you need to adapt them to your specific project environment. PMF's course goal is to achieve quality performance by learning effective planning and control, so it emphasizes process-oriented and analytical, systems-oriented approaches. These frameworks promote the project-related problem-solving and decision-making skills needed in real-world projects. We also focus on the collaboration, clear person-to-person communication, interpersonal and interpersonal skills required for the project. These needs are recognized throughout PMF, but are highlighted in two areas: Module 2 - People and Projects Module 8 - Execution, Communication and Team Development What You Will Learn By the end of this course, you should be able to: Explain the value of strong project management Identify the characteristics of successful projects and project managers Recognize how current agile/adaptive practices fit into project management Learn project management processes such as initiation, planning, execution, monitoring and control, and closing Leverage project management processes and tools based on case studies and real-world situations Create initial project plan Using standard project management terminology Basic Concepts Project management and its definition PM value and key points Competing Constraints and Project Success Project life cycle People and Projects Overview of people and projects Project manager Project team people and projects in the organization Module 3 - Initiation and Requirements Definition Project launch Formulation of project charter Conducting stakeholder evaluations Requirements definition Using the Work Breakdown Structure Define Work Breakdown Structure (WBS) Development of usable WBS Utilization of WBS Project Risk Management Need for risk management Overview of risk-aware planning Identification of risks Risk analysis Risk response plan Implementing countermeasures and monitoring risks Environmental considerations that require adaptability Quotation Quote definition Quotation approach How to estimate cost estimate Quotation Validation Scheduling Definition of the scheduling process and related terms Defining sequences and dependencies Determining the critical path Examination of schedule risk and optimization of schedule Execution, Communication and Team Development From baseline to execution Project communication and stakeholder relationships high performance team Monitoring and Control Definition of monitoring and control See control through the lens of competing demands Variance analysis and corrective action (earned value) Adaptive environment considerations Project Closure Closing the project Focus on project migration Focus on post-project evaluation

Project Management Fundamentals - Japanese: On-Demand Many projects are run by highly qualified, talented people with little or no training in project management. They carry out projects such as process improvement, marketing campaign development, new product development, event planning and production, as if they were "work". Project Management Fundamentals (PMF) was created to help those who need a solid foundation in project management to learn on the job without undue burden. is. This course provides practical skills, concepts and principles that you can take back to the workplace, and the insight you need to adapt them to your specific project environment. PMF's course goal is to achieve quality performance by learning effective planning and control, so it emphasizes process-oriented and analytical, systems-oriented approaches. These frameworks promote the project-related problem-solving and decision-making skills needed in real-world projects. We also focus on the collaboration, clear person-to-person communication, interpersonal and interpersonal skills required for the project. These needs are recognized throughout PMF, but are highlighted in two areas: Module 2 - People and Projects Module 8 - Execution, Communication and Team Development What You Will Learn By the end of this course, you should be able to: Explain the value of strong project management Identify the characteristics of successful projects and project managers Recognize how current agile/adaptive practices fit into project management Learn project management processes such as initiation, planning, execution, monitoring and control, and closing Leverage project management processes and tools based on case studies and real-world situations Create initial project plan Using standard project management terminology Basic Concepts Project management and its definition PM value and key points Competing Constraints and Project Success Project life cycle People and Projects Overview of people and projects Project manager Project team people and projects in the organization Module 3 - Initiation and Requirements Definition Project launch Formulation of project charter Conducting stakeholder evaluations Requirements definition Using the Work Breakdown Structure Define Work Breakdown Structure (WBS) Development of usable WBS Utilization of WBS Project Risk Management Need for risk management Overview of risk-aware planning Identification of risks Risk analysis Risk response plan Implementing countermeasures and monitoring risks Environmental considerations that require adaptability Quotation Quote definition Quotation approach How to estimate cost estimate Quotation Validation Scheduling Definition of the scheduling process and related terms Defining sequences and dependencies Determining the critical path Examination of schedule risk and optimization of schedule Execution, Communication and Team Development From baseline to execution Project communication and stakeholder relationships high performance team Monitoring and Control Definition of monitoring and control See control through the lens of competing demands Variance analysis and corrective action (earned value) Adaptive environment considerations Project Closure Closing the project Focus on project migration Focus on post-project evaluation

Team Management Level 2 - QLS Endorsed Course Bundle: Unlock Your Leadership Potential Today! Are you looking to take your career to the next level by developing your team management skills? The Team Management Level 2 - QLS Endorsed Course Bundle is designed to help you do just that! This comprehensive bundle includes four courses that will equip you with the knowledge, skills, and techniques required to manage teams effectively, efficiently and confidently. The courses included in this bundle are: Diploma in Team Management at QLS Level 5 Time Management Training - Online Course Remote Team Management Bundle - One Education Leadership and Management Course The first course is QLS-endorsed, ensuring that the content is of the highest quality and accepted by industry experts and recruiters. The remaining courses are CPD accredited, adding more value and knowledge to the bundle. The Team Management Level 2 - QLS Endorsed Course Bundle is an all-encompassing package that will take you on a journey from theory to practice, preparing you to lead a team to success. Learning Outcome By the end of the Team Management Level 2 - QLS Endorsed Course Bundle, you will: Understand the key principles and techniques for effective team management Be equipped with time management strategies to improve productivity and reduce stress Understand how to manage and motivate remote teams successfully Develop leadership skills to manage and lead teams to success Be able to communicate effectively with team members and stakeholders Gain practical skills to delegate tasks and responsibilities effectively Learn how to manage conflict and challenging situations in the workplace Don't wait any longer; take the first step towards your career advancement and enrol in the Team Management Level 2 - QLS Endorsed Course Bundle today! Curriculum for Diploma in Team Management at QLS Level 5 Module 01: Defining Team Module 02: Understanding Management and Leadership Module 03: Building High-Performing Teams Module 04: Motivating Team Members Module 05: Talent Management Module 06: Stress Management and Mental Health Module 07: Succession Planning Module 08: Communication Skills Module 09: Negotiation Techniques Module 10: Managing Change Module 11: Managing Time Module 12: Managing Conflict Module 13: Risk Management Process Module 14: Managing Virtual Teams The Team Management Level 2 - QLS Endorsed Course Bundle covers a comprehensive range of topics related to effective team management. These topics include time management, remote team management, leadership and management, communication, delegation, and conflict management. By completing this bundle, you will acquire the knowledge and skills to manage teams efficiently and confidently, which can lead to exciting career opportunities in management. This course bundle is ideal for managers, team leaders, supervisors, entrepreneurs, and anyone aspiring to become a team leader or manager. With the Team Management Level 2 - QLS Endorsed Course Bundle, you can unlock your leadership potential and take your career to the next level! Assessment There are assignments and quizzes at the end of the courses to test the learners' knowledge and deepen their understanding. Learners will need to obtain 60% marks to pass the assessments. After successful completion of the assessment of each course, learners will be eligible for certificates. The QLS certificateis included in the bundle price, and learners can also claim their CPD-accredited certificate for a predetermined price. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive course bundle is perfect for the following: Managers, team leaders, and supervisors looking to enhance their team management skills Professionals aspiring to become team leaders or managers Entrepreneurs and small business owners Individuals looking to switch to a career in management or team leadership Career path Team Leader - Average UK salary: £30,000 - £40,000 per year Project Manager - Average UK salary: £40,000 - £50,000 per year Operations Manager - Average UK salary: £35,000 - £50,000 per year Business Development Manager - Average UK salary: £40,000 - £60,000 per year Note: Salaries listed are approximate and may vary depending on experience, location, and industry. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included Learners will qualify for the highly sought-after QLS Endorsed Certificate after successfully passing the assessment at the conclusion of each endorsed course. The Quality Licence Scheme is a credible and renowned endorsement that marks high quality and excellence in the UK. It is well accepted and recognised by industry experts and recruiters. Learners who purchase this bundle will receive Hard-copy QLS Certificate at their doorstep!

Team Management Level 2 - QLS Endorsed Course Bundle: Unlock Your Leadership Potential Today! Are you looking to take your career to the next level by developing your team management skills? The Team Management Level 2 - QLS Endorsed Course Bundle is designed to help you do just that! This comprehensive bundle includes four courses that will equip you with the knowledge, skills, and techniques required to manage teams effectively, efficiently and confidently. The courses included in this bundle are: Diploma in Team Management at QLS Level 5 Time Management Training - Online Course Remote Team Management Bundle - One Education Leadership and Management Course The first course is QLS-endorsed, ensuring that the content is of the highest quality and accepted by industry experts and recruiters. The remaining courses are CPD accredited, adding more value and knowledge to the bundle. The Team Management Level 2 - QLS Endorsed Course Bundle is an all-encompassing package that will take you on a journey from theory to practice, preparing you to lead a team to success. Learning Outcome By the end of the Team Management Level 2 - QLS Endorsed Course Bundle, you will: Understand the key principles and techniques for effective team management Be equipped with time management strategies to improve productivity and reduce stress Understand how to manage and motivate remote teams successfully Develop leadership skills to manage and lead teams to success Be able to communicate effectively with team members and stakeholders Gain practical skills to delegate tasks and responsibilities effectively Learn how to manage conflict and challenging situations in the workplace Don't wait any longer; take the first step towards your career advancement and enrol in the Team Management Level 2 - QLS Endorsed Course Bundle today! Curriculum for Diploma in Team Management at QLS Level 5 Module 01: Defining Team Module 02: Understanding Management and Leadership Module 03: Building High-Performing Teams Module 04: Motivating Team Members Module 05: Talent Management Module 06: Stress Management and Mental Health Module 07: Succession Planning Module 08: Communication Skills Module 09: Negotiation Techniques Module 10: Managing Change Module 11: Managing Time Module 12: Managing Conflict Module 13: Risk Management Process Module 14: Managing Virtual Teams The Team Management Level 2 - QLS Endorsed Course Bundle covers a comprehensive range of topics related to effective team management. These topics include time management, remote team management, leadership and management, communication, delegation, and conflict management. By completing this bundle, you will acquire the knowledge and skills to manage teams efficiently and confidently, which can lead to exciting career opportunities in management. This course bundle is ideal for managers, team leaders, supervisors, entrepreneurs, and anyone aspiring to become a team leader or manager. With the Team Management Level 2 - QLS Endorsed Course Bundle, you can unlock your leadership potential and take your career to the next level! Assessment There are assignments and quizzes at the end of the courses to test the learners' knowledge and deepen their understanding. Learners will need to obtain 60% marks to pass the assessments. After successful completion of the assessment of each course, learners will be eligible for certificates. The QLS certificateis included in the bundle price, and learners can also claim their CPD-accredited certificate for a predetermined price. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive course bundle is perfect for the following: Managers, team leaders, and supervisors looking to enhance their team management skills Professionals aspiring to become team leaders or managers Entrepreneurs and small business owners Individuals looking to switch to a career in management or team leadership Career path Team Leader - Average UK salary: £30,000 - £40,000 per year Project Manager - Average UK salary: £40,000 - £50,000 per year Operations Manager - Average UK salary: £35,000 - £50,000 per year Business Development Manager - Average UK salary: £40,000 - £60,000 per year Note: Salaries listed are approximate and may vary depending on experience, location, and industry. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included Learners will qualify for the highly sought-after QLS Endorsed Certificate after successfully passing the assessment at the conclusion of each endorsed course. The Quality Licence Scheme is a credible and renowned endorsement that marks high quality and excellence in the UK. It is well accepted and recognised by industry experts and recruiters. Learners who purchase this bundle will receive Hard-copy QLS Certificate at their doorstep!

An ESI Micro-Credential ESI’s Business Acumen micro-credential introduces the learner to the core principles and skills that underpin selling today. This 12-week self-directed course enables participants to identify what is required in order to achieve improved results as well as recognise the factors that will impact sales performance.  Get Certified. Get Promoted. Earn More. During the course, you will learn: What it means to be a sales professional. What is required in order to achieve improved results. To recognise the factors that will impact performance. How to translate information into credible market intelligence. How to collaborate to achieve better results. The fundamentals of what it means to be a high-performing sales professional. An understanding of business and how this drives higher performance. Awareness of personal credibility, why it matters and how to collaborate with others to achieve better results. Certification ESI’s Stackable Micro-Credentials Your personalised Continuous Professional Development solution Navigate your own journey through ESI at a time and pace that suits you.  Develop your skills and advance your career with milestone-based learning. Each micro-credential achievement builds to a more senior certification – ultimately leading to ESI’s flagship Professional Diploma. Your Career. Your Development. Your Way.

Would you like to enhance your outcomes and instantly start becoming more confident? Or, Do you want to build up a higher self-esteem and improve your social abilities? Then this course is for you! Description:  When lack of confidence and social abilities keeps you from taking necessary actions that could positively affect your life? You may know precisely what you have to do. However, you are anxious. Above all else, there is nothing to be embarrassed about. A great many people battle with confidence to some degree, but the good news is that being confident is just another skill you can gain. In this course, you will gain in-depth knowledge of how to feel productive and fit in your capacities and break out of the mental confines that you have worked around yourself. The course additionally incorporates techniques for keeping up confidence when nervousness slips back in, and how to manage distressing circumstances. At last, once you have accomplished advance, you will take in some basic tips that lift confidence and keep it going every single day. By the end of this program, students will be mentally prepared to feel more confident and full of self-esteem much of the time, including those amusement changing minutes that can turn your life around. This course may likewise improve the probability of you seeing open doors consistently and seeking them out instead of shrinking back in fear. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Our Developing Self-esteem course helps you boost your self-esteem to new heights with techniques for both adults and teenagers. Developing Self Esteem Course INTRODUCTION 01:00:00 LOW SELF-ESTEEM? Why It Occurs? 01:00:00 YOUR LACK OF SELF-ESTEEM 01:00:00 SELF ESTEEM - GETTING TO THE Root OF THE ISSUE 01:00:00 SELF-ESTEEM AND THE INNER VOICE 01:00:00 YOU GET WHAT YOU PROJECT 01:00:00 SELF-ESTEEM BUILDING EXERCISES 01:00:00 WHERE, WHEN AND HOW TO BUILD SELF-ESTEEM 01:00:00 CONCLUSION 00:30:00 Mock Exam Mock Exam- Developing Self Esteem Course 00:20:00 Final Exam Final Exam- Developing Self Esteem Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Discover the art of macramé with our Beginner On-Demand Macramé Course, the perfect way to start a new hobby or even kickstart a creative business. Led by an experienced tutor, this course offers easy-to-follow video tutorials that guide you through the basics of knotting techniques and stylish designs. You'll learn to craft beautiful wall hangings, plant hangers, jewellery, and more, all while mastering a skill that’s both relaxing and rewarding. Whether you're looking to create handmade décor for your home or explore new entrepreneurial opportunities, this course will inspire you to weave your creativity into stunning macramé pieces.

***24 Hour Limited Time Flash Sale*** Commercial Management (Logistic & Supply Chain Management) - QLS Endorsed Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter In an era where over £500 billion worth of goods are moved annually in the UK alone, the efficiency of logistics and supply chain management becomes paramount. The "Commercial Management (Logistic & Supply Chain Management)" bundle offers specialised courses designed to elevate your expertise and readiness in a sector that is the backbone of global commerce. Are you prepared to lead in this dynamic field, ensuring that goods and services are delivered efficiently and sustainably? This robust educational bundle includes courses, ranging from Logistics and Supply Chain Management to specialised trainings in Retail Management, Transport Management, and Commercial Law. Each course is crafted to enhance your understanding of the complex logistics networks and supply chain processes. You'll learn how to manage and optimise Transport and Warehousing, navigate Legal Aspects of Commerce, and implement effective Import/Export strategies, all within a framework that emphasises strategic innovation. This bundle comprises the following courses: QLS Endorsed Courses: Course 01: Diploma in Logistics Management at QLS Level 5 Course 02: Diploma in Supply Chain Management at QLS Level 5 CPD QS Accredited Courses: Course 03: Retail Management Course 04: Transport Manager Course 05: Import/Export Course 06: Warehouse Management Diploma Course 07: Commercial law Join in on this journey to become a leader in the crucial fields of logistics and supply chain management. By enroling in the "Commercial Management (Logistic & Supply Chain Management)" bundle, you position yourself at the forefront of an industry critical to global economic health. Don't just participate in the marketplace-master it. Enrol in this course and enhance your career trajectory and develop the skills that will define the future of commerce! Learning Outcomes: Optimise and manage supply chain and logistics operations effectively. Strategically solve problems within global supply chains. Navigate and apply commercial law in business transactions. Manage retail operations aligning with current market demands. Design and oversee transport logistics with efficiency. Execute import/export operations adhering to legal standards. Why Prefer this Course? Get a Free QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Logistics Management at QLS Level 5 Module 01: Introduction to Logistic Management Module 02: Planning Framework for Logistics Module 03: Supply Chain Management Module 04: Logistics Management and Organisation Module 05: Sourcing, Purchasing, and Procurement Module 06: Channels of Distribution Module 07: Supplier Relationship Management Module 08: Inventory Planning and Management Module 09: Principles of Warehousing Module 10: Transport Management Module 11: Negotiation Techniques Module 12: Customer Service and Logistics Module 13: Getting Started Module 14: Understanding Lean Module 15: Liker's Toyota Way Module 16: The TPS House Module 17: The Five Principles of Lean Business Module 18: The First Improvement Concept (Value) Module 19: The Second Improvement Concept (Waste) Module 20: The Third Improvement Concept (Variation) Module 21: The Fourth Improvement Concept (Complexity) Module 22: The Fifth Improvement Concept (Continuous Improvement) Module 23: The Improvement Toolkit Module 24: Wrapping Up Course 02: Diploma in Supply Chain Management at QLS Level 5 Module 01: Course Overview Module 02: Getting Started Module 03: The Evolution of the Supply Chain Module 04: The Basic Supply Chain Structure Module 05: Supply Chain Drivers Module 06: Aligning Your Supply Chain with Business Strategy Module 07: Managing Supply Chain Risks Module 08: Tracking and Evaluating Supply Chain Data Module 09: Troubleshooting Supply Chain Problems Module 10: Sharing Supply Chain Activities Module 11: Sustainable Supply Chain Strategies Module 12: Applying Lean Techniques to the Supply Chain Module 13: The Future of Supply Chain Management =========>>>>> And 5 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*7 = £91) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Future logistics managers Supply chain professionals Business management students Aspiring import/export agents Retail management personnel Legal advisors in commerce Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Supply Chain Manager: £35,000 - £55,000 Logistics Coordinator: £25,000 - £40,000 Transport Manager: £30,000 - £50,000 Warehouse Manager: £27,000 - £45,000 Export Manager: £30,000 - £55,000 Retail Operations Manager: £28,000 - £48,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

These qualifications are ALL fully Regulated and accepted in all schools across the UK and enables you to work with children between the ages of 5-18 years. If you are looking to become a Teaching Assistant and wish to gain the required 'recognised' qualification that's accepted in all UK schools, this is the perfect Teaching Assistant course for you. This bundle offer also includes the Level 3 Autism Qualification and the Level 3 Mental Health Qualifications at a discounted rate saving you over £700.00.

Overview By enroling in Customer Service & Environment, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic. The Customer Service & Environment course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Customer Service & Environment course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Customer Service & Environment Program. So enrol in our Customer Service & Environment course right away if you're keen to envision yourself in a rewarding career. Description Enroling in this Customer Service & Environment course can improve your Customer Service & Environment perspective, regardless of your skill levels in the Customer Service & Environment topics you want to master. If you're already a Customer Service & Environment expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Customer Service & Environment insights that will help you make the most of your time. This Customer Service & Environment course will act as a guide for you if you've ever wished to excel at Customer Service & Environment. Why Choose Us? After successfully completing the Customer Service & Environment Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of Customer Service & Environment learning materials. Online test with immediate results Enroling in the course has no additional cost. You can study and complete the Customer Service & Environment course at your own pace. Study for the Customer Service & Environment course using any internet-connected device, such as a computer, tablet, or mobile device. Who Is This Course For? This Customer Service & Environment course is a great place to start if you're looking to start a new career in Customer Service & Environment field. This training is for anyone interested in gaining in-demand Customer Service & Environment proficiency to help launch a career or their business aptitude.  Requirements The Customer Service & Environment course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Customer Service & Environment, without any fuss. Career Path This Customer Service & Environment training will assist you develop your Customer Service & Environment ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Customer Service & Environment professional story and personalise your path to a new career. Furthermore, developing this Customer Service & Environment skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. Course Curriculum Module 01: Concepts and Practices in Customer Service Delivery Concepts and Practices in Customer Service Delivery 00:13:00 Module 02: Organise Customer Service Delivery Organise Customer Service Delivery 00:14:00 Module 03: Structure of Customer Service Structure of Customer Service 00:14:00 Module 04: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:18:00 Module 05: Customer Satisfaction & Relationship with Brand Customer Satisfaction & Relationship with Brand 00:15:00 Module 06: Monitoring and Resolution of Customers' Complaints & Problems Monitoring and Resolution of Customers' Complaints & Problems 00:15:00 Module 07: Social Media Tools and Channels for a Business Social Media Tools and Channels for a Business 00:15:00