4218 Courses delivered Online

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's. Learning Objectives Summarize a formula for improving customer satisfaction, Apply suggestions to manage product and process expectations, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

A course aims to provide students with an understanding of the processes and activities involved in managing the flow of goods and services from suppliers to customers. The course typically covers the entire supply chain, including procurement, production, transportation, warehousing, distribution, and customer service.After the successful completion of the course, you will be able to learn about the following, Learn how Sales Management is carried out during different business cycles. Understand the whole mechanism of Supply chain Management and its practical implications. Understand the Management Information System, its different tools and the difference between MIS and IT. The primary goal of a course on Supply Chain Management is to equip students with the knowledge and skills necessary to design, implement, and optimize supply chain systems. By understanding the various components of a supply chain and the interrelationships between them, students can develop a holistic view of how supply chains operate and how they can be improved. The aim of a course on Sales and Supply Chain Management is to provide students with an understanding of the processes and activities involved in managing the flow of goods and services from suppliers to customers. The course typically covers the entire supply chain, including procurement, production, transportation, warehousing, distribution, and customer service. The primary goal of a course on Supply Chain Management is to equip students with the knowledge and skills necessary to design, implement, and optimize supply chain systems. By understanding the various components of a supply chain and their interrelationships, students can develop a holistic view of how supply chains operate and how they can be improved. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Sales and Supply Chain Managements This course explores concepts and inculcates skill in managing sales and supply chains for your business. Understanding Sales and Supply chain Managements Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Supply Chain Manager Logistics Manager Procurement Manager Inventory Control Manager Operations Manager Distribution Manager Transportation Manager Warehouse Manager Production Planner/Scheduler Purchasing Agent Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Understand the three components of curiosity and how to use them in your situation. Avoid pitfalls that cloud our ability to interpret messages accurately. Discover how to increase your ability to interpret messages accurately and how to develop curiosity. Learning Objectives Implement three components of curiosity, Interpret intended messages correctly, Control mental filters Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Confidence is a situational expectation of positive outcomes while developing strengths and managing weaknesses. We will help you to identify your strengths and four ways to develop them. Manage your weaknesses to get the job done right. Learning Objectives Describe how confidence builds rapport, Identify your strengths, Implement four ways to develop your strengths confidence Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The Fast-Moving Consumer Goods (FMCG) industry is a giant in the UK economy, contributing over £120 billion annually. It encompasses everything from food and drinks to toiletries and cleaning products. But how does this industry function? How can you build a successful career within it? This comprehensive FMCG training bundle equips you with the knowledge and skills to thrive in this fast-paced environment. This Training bundle covers every aspect of the FMCG industry. You'll gain insights into navigating the complexities of retail operations management, product development, and supply chain logistics. Explore quality control measures, strategic planning, and effective customer service techniques. Additionally, you'll delve into the ever-growing world of e-commerce and social media marketing, crucial for reaching modern consumers. But that's not all. When you enrol in Fast-Moving Consumer Goods (FMCG) Advanced Diploma Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Fast-Moving Consumer Goods (FMCG) Advanced Diploma Bundle: Course 01: Navigating the Fast-Moving Consumer Goods (FMCG) Industry Course 02: Understanding Retail Operations Course 03: Retail Management Skills Course 04: Inventory Management Course 05: Product Management Course 06: Supply Chain Management Course 07: Quality Manager Course 08: CSR Policies & Supply Chain Management Course 09: Logistic Management Course 10: Workplace Performance Management Course 11: Strategic Planning and Implementation Course 12: Warehouse Management Course 13: Quality Assurance Manager Course 14: Retail Customer Service & Effective Customer Targeting Course 15: Managing Change and Continual Improvement Course 16: Lean Production, Logistics and Supply Chain Management Training Course 17: Sales Skills Course 18: Managing Quality and Service Delivery Course 19: Social Media Marketing Course -The Step by Step Guide Course 20: Workplace Communication Management Course 21: E-Commerce: Complete Guide to Income Mastery Course 22: Brand Branding Course 23: Consumer Rights Certificate Course 24: Food Labelling Regulations Training Course 25: Good Manufacturing Practices (GMP) Certification Whether you're looking to enter the FMCG sector or seeking to advance your current position, this program offers the insights and practical skills you need to succeed. Enrol today! Learning Outcomes of Fast-Moving Consumer Goods (FMCG) Understand the key characteristics and dynamics of the FMCG industry. Master the principles of effective retail operations and management. Develop expertise in product and inventory management techniques. Implement robust quality control measures and ensure efficient supply chains. Craft effective communication and customer service strategies. Gain a competitive edge with the latest social media marketing tactics. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Fast-Moving Consumer Goods Get a free student ID card with Fast-Moving Consumer Goods Training program (£10 postal charge will be applicable for international delivery) The Fast-Moving Consumer Goods is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Fast-Moving Consumer Goods course materials The Fast-Moving Consumer Goods comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Navigating the Fast-Moving Consumer Goods (FMCG) Industry Module 01: Introduction To FMCG Industry Module 02: FMCG Marketing Strategies Module 03: Sales And Distribution In FMCG Module 04: Introduction To Retail Management Module 05: Retail Strategy Module 06: Retail Buying And Merchandising Module 07: Retail Pricing Module 08: The Importance Of Communicating With Customers Module 09: Retail Psychology Module 10: Negotiate The Right Deal With Suppliers Module 11: Develop Store Security Procedures Module 12: Retailing And E-Commerce In FMCG Module 13: International FMCG Market Module 14: FMCG Industry Trends And Future Module 15: Case Study - Coca-Cola_s Marketing Strategy Module 16: Consumer Rights Act Course 02: Understanding Retail Operations Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: The Sales Process and Dealing with Customers at the Checkout Module 04: Importance of Consumer Behaviour Module 05: The Importance of Communicating with Customers Module 06: Retail Psychology Module 07: Consumer Rights Act Course 03: Retail Management Skills Module 01: Introduction To Retail Management Module 02: Retail Strategy Module 03: Retail Buying And Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management In Retailing Module 06: The Sales Process And Dealing With Customers At The Checkout Module 07: Importance Of Consumer Behaviour Module 08: Taking Trends And Targeting Customers Effectively Module 09: The Importance Of Communicating With Customers Module 10: Choosing A Retail Location Module 11: Retail Psychology Module 12: Negotiate The Right Deal With Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills For Leading Your Team Module 15: Selling In Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety For Retail Stores Module 18: Consumer Rights Act =========>>>>> And 22 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*25 = £325) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Individuals planning to enter the retail industry. Retail professionals aiming to enhance their skills and knowledge. Aspiring managers looking to learn about purchasing, commercial law, and purchase ledger. Anyone interested in gaining a comprehensive theoretical understanding of retail management. Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Product Manager Supply Chain Analyst Retail Buyer Marketing Manager Customer Service Rep. Quality Control Specialist Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

🚀 Unlock Your Online Wealth: Maximizing Returns with 'Mastering Flippa for Sales and Profits' 🚀 Are you ready to turn your digital assets into a lucrative online empire? Welcome to 'Maximizing Returns: Mastering Flippa for Sales and Profits' - the ultimate online course designed to elevate your entrepreneurial journey to new heights!   🌐 Why Flippa? Flippa, the world's leading marketplace for buying and selling digital assets, is your gateway to a thriving online marketplace. Whether you're a seasoned entrepreneur or a budding investor, this platform holds the key to unlocking untapped opportunities for unprecedented returns.   🚀 What You Will Master: ✅ Navigating the Flippa Landscape: Decode the secrets of Flippa's interface and discover how to spot hidden gems in the vast marketplace. ✅ Creating Irresistible Listings: Craft compelling listings that grab attention, showcase your assets, and drive up bids to maximize your profits. ✅ Effective Valuation Techniques: Learn the art of valuing digital assets accurately, ensuring you never undersell or overprice your online properties. ✅ Negotiation Mastery: Develop negotiation skills that empower you to close deals successfully, leaving both parties satisfied and fostering a positive reputation. ✅ Risk Mitigation Strategies: Identify and navigate potential risks associated with online transactions, ensuring a smooth and secure buying and selling process.   🎓 Course Highlights: 🔥 Expert-Led Modules: Dive into comprehensive modules led by industry experts, each sharing their insider knowledge and proven strategies. 🔐 Exclusive Resources: Gain access to tools, templates, and resources that will streamline your Flippa journey and give you a competitive edge. 🤝 Community Support: Join a vibrant community of like-minded individuals, exchange insights, and build valuable connections with fellow course participants.   📈 Why Choose 'Maximizing Returns'? ✨ Proven Success Stories: Hear from individuals who have transformed their financial landscapes through Flippa, and learn from their successes. ✨ Lifetime Access: Enjoy lifetime access to course materials, ensuring you stay ahead of the curve with continuous updates and new strategies. ✨ Money-Back Guarantee: We're confident in the value our course provides. If you don't see results within 30 days, we offer a no-questions-asked money-back guarantee.   🚀 Join Us on the Journey to Financial Freedom! Don't miss your chance to seize the digital frontier and maximize your returns with 'Mastering Flippa for Sales and Profits.' Enroll now and embark on a transformative learning experience that will empower you to conquer the online marketplace.   📈 Invest in Your Future - Master Flippa, Maximize Returns! 📈 Course Curriculum

  Advanced Sales & Marketing Techniques for ESL Teachers is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Advanced Sales & Marketing Techniques for ESL Teachers and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 1 hour studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Sales & Marketing Marketing Strategy 00:08:00 Keeping Students Satisfied for Repeat Business 00:05:00 Creating a Unique & Awesome Curriculum 00:06:00 How to Guarantee Success 00:08:00 Understanding the Business Analyzing the Business Model 00:15:00 Having an Efficient Business System 00:07:00 How to Launch on a Shoe String Budget 00:06:00

Advanced Sales & Marketing Techniques for ESL Entrepreneurs is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Advanced Sales & Marketing Techniques for ESL Entrepreneurs and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 1 hour studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Advanced Sales & Marketing Techniques for ESL Entrepreneurs Marketing Strategy 00:08:00 Keeping Students Satisfied for Repeat Business 00:05:00 Creating a Unique & Awesome Curriculum 00:06:00 How to Guarantee Success 00:08:00 Understanding the Business Analyzing the Business Model 00:15:00 Having an Efficient Business System 00:07:00 How to Launch on a Shoe String Budget 00:06:00

Understand the difference between direct and indirect communication. We communicate at our best when balancing directness with indirectness, being frank and diplomatic. Understand how to ask clarification questions to increase clarity and using the correct language with your customer. Learning Objectives Explain the difference between direct and indirect communication, Apply six tips for increasing listening clarity, Communicate in your customer's "language" Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams