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24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Duration 1 Days 6 CPD hours This course is intended for People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level. Overview Describe the customer engagement apps and what they have in common Describe the standard marketing processes and how Dynamics 365 Marketing addresses them Describe Dynamics 365 Marketing features and capabilities Describe additional marketing apps Describe the standard sales processes and how Dynamics 365 Sales addresses them Describe Dynamics 365 Sales capabilities Describe additional sales apps such as Sales Insights and Sales Navigator Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them Describe Dynamics Customer Service capabilities Describe additional sales apps such as Sales Insights and Sales Navigator Describe the standard field service business processes and how Dynamics 365 Field Service addresses Describe how to generate Work Orders Describe the scheduling capabilities of Dynamics 365 Field Service Describe the inventory management capabilities of Dynamics 365 Field Service Describe the asset management capabilities of Dynamics 365 Field Service Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations Describe the sales capabilities of Dynamics 365 Project Operations Describe the project management capabilities of Dynamics 365 Project Operations Describe the resource utilization capabilities of Dynamics 365 Project Operations This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs. Learn the Fundamentals of Dynamics 365 Marketing Get introduced to the Dynamics 365 customer engagement apps Examine Dynamics 365 Marketing Describe Dynamics 365 Marketing capabilities Review Additional Marketing Apps Learn the Fundamentals of Dynamics 365 Sales Explore Dynamics 365 Sales Manage the sales lifecycle with Dynamics 365 Sales Review additional sales apps Learn the Fundamentals of Dynamics 365 Customer Service Examine Dynamics 365 Customer Service Describe Dynamics Customer Service capabilities Review additional customer service apps Learn the Fundamentals of Dynamics 365 Field Service Examine Dynamics Field Service Generate Work Orders in Dynamics 365 Field Service Describe the scheduling capabilities of Dynamics 365 Field Service Examine the inventory management capabilities of Dynamics 365 Field Service Review the asset management capabilities of Dynamics 365 Field Service Learn the Fundamentals of Dynamics 365 Project Operations (CRM) Examine Dynamics 365 Project Operations Describe the sales capabilities of Dynamics 365 Project Operations Plan projects with Dynamics 365 Project Operations Review the resource utilization capabilities of Dynamics 365 Project Operations Additional course details: Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Dive into the heart of the travel and tourism industry with our all-inclusive "Travel And Tourism Consultant with Hospitality Management" bundle! This bundle, comprising eight essential courses, is meticulously crafted to arm you with the skills necessary to excel in this dynamic field. Did you know travel and tourism contribute over 10% of the world's GDP? With this bundle, you'll be well-prepared to tap into this thriving industry. Experience excellence in customer service, master the art of basic photography for visually captivating content and gain expertise in tour guiding, hospitality management, and restaurant supervision. Uplift your online presence as a travel blogger and become a master of being an exceptional concierge. With the "Travel And Tourism Consultant with Hospitality Management" bundle, you'll possess the knowledge and qualifications to curate remarkable client experiences. Join the ranks of successful professionals who have already forged fulfilling careers in the travel and tourism realm. Your journey begins now! The Eight CPD Accredited courses that the bundle includes are: Course 1: Travel and Tourism Course 2: Tour Guide Training Course 3: Travel Blogger Course 4: Concierge Course 5: Customer Service Diploma Course 6: Hospitality Management Level 2 Course 7: Restaurant Management Course 8: Basic Photography Learning outcomes Gain a deep understanding of the travel and tourism sector's dynamics, trends, and stakeholders. Develop exceptional service skills to enhance traveller satisfaction and loyalty. Acquire the knowledge to lead captivating and informative tours for diverse audiences. Learn to manage guest experiences and operations effectively within the hospitality industry. Master the art of engaging travel content creation and personal branding. Provide exceptional assistance and recommendations, enriching travellers' journeys. Experience a transformative pathway in the travel and tourism industry through our all-inclusive "Travel And Tourism Consultant with Hospitality Management" bundle. This carefully curated collection of 8 courses has been designed to equip you with the multifaceted skills needed to thrive in this dynamic field. As a travel enthusiast, this bundle opens doors to opportunities. Immerse yourself in the nuances of customer service excellence, gaining a solid foundation to cater to diverse traveller needs. Harness the power of basic photography to visually captivate audiences, a crucial skill in today's digital age. Our "Travel And Tourism Consultant with Hospitality Management" bundle ensures you're well-prepared to stand out. Unlock the secrets of impactful travel blogging, and perfect the art of being an exceptional concierge. With each course, you're one step closer to becoming a proficient travel consultant, equipped to offer personalised recommendations and create unforgettable travel experiences. Investing in the "Travel And Tourism Consultant with Hospitality Management" bundle means investing in your future. From customer service finesse to managing and marketing, you'll gain expertise in demand across the industry. Let your passion meet professionalism as you carve your niche in the travel and tourism realm. Take advantage of this opportunity to turn your love for travel into a thriving consultancy career. Enrol now and take the first step toward your exciting future! CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This "Travel And Tourism Consultant with Hospitality Management" bundle is for: Aspiring travel professionals Future tour guides and travel bloggers Hospitality enthusiasts Individuals pursuing a consultancy career Transitioning industry professionals Those dedicated to creating exceptional travel experiences Career path Entry-Level Travel Advisor/Consultant : £18,000 - £24,000/year Tour Guide/Operator : £20,000 - £30,000/year Travel Blogger/Content Creator : £20,000 - £40,000+/year Concierge Specialist Salary Range : £18,000 - £28,000/year Hospitality Manager/Supervisor : £25,000 - £40,000/year Travel and Tourism Consultant : £28,000 - £45,000/year Independent Consultant/Entrepreneur : £30,000 - £50,000+/year Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Are you looking to build a rewarding career in the bustling travel and hospitality industry? With the UK tourism sector expected to reach £257 billion by 2025, the demand for skilled professionals is skyrocketing. How would you like to be the one planning luxurious vacations or managing top-tier hotels? This comprehensive Travel Agent training bundle is tailored for those aspiring to excel in such dynamic roles. This course bundle equips learners with essential skills across four key areas: travel agency operations, event planning, hotel and hospitality management, and concierge services. From understanding global travel systems and regulations to mastering event logistics and customer service excellence, students will gain hands-on knowledge and practical tools to navigate and succeed in these industries. Our Bundle Travel Agent & Tour Operator contains 4 of our premium courses for one discounted price: Course 01: Travel Agent Course 02: Event Planning Course Course 03: Hotel & Hospitality Management Course 04: Concierge Enrol today and start your journey towards becoming a leader in one of the fastest-growing sectors of the economy! Learning Outcomes of Travel Agent Understand global travel agency operations and regulations. Plan and execute various types of events professionally. Manage hotel operations, focusing on customer satisfaction. Provide top-notch concierge services to diverse clientele. Navigate the complexities of hospitality management effectively. Develop essential customer service and communication skills. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Travel Agent Get a free student ID card with Travel Agent Training program (£10 postal charge will be applicable for international delivery) The Travel Agent is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Travel Agent course materials The Travel Agent comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Travel Agent Module 1: Introduction to Travel and Tourism Module 2: Tourism Products and Services Module 3: Tour Operating and Travel Retailing Module 4: Marketing in Travel and Tourism Module 5: Developing Communication Skills Module 6: Customer Service and Satisfaction Module 7: Crisis and Visitor Attraction Management Module 8: Transport Management Procedure Module 9: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Course 02: Event Planning Course Module 01: Introduction To Event Management Module 02: Role Of An Event Planner Module 03: Event Classification Module 04: Events And Clients Module 05: Steps To Plan An Event Module 06: Invitation To The Event Module 07: Event Marketing Module 08: Catering At Events Module 09: Event Decorations Module 10: Cleaning And Waste Disposal Module 11: Event Security Module 12: Developing An Event Planning Business Course 03: Hotel & Hospitality Management Module 1. Introduction to Hospitality and Revenue Management Module 2. Business Prospect of the Hospitality Industry Module 3. An Overview of Hotel Industry Module 4: The Process of Selection and Recruitment in Hospitality Industry Module 5: The Process of Development and Training in Hospitality Industry Module 6. Hospitality Management Operations Module 7. Management of Service Quality in Hospitality Industry Module 8. Importance of Revenue Management Module 9. Key Performance Indicator in Hospitality Revenue Management Module 10. The Revenue Management Module 11: Customer Satisfaction Module 12. Promotional Strategies Module 13. The Future of Hospitality Revenue Management in UK Module 14. Career Prospects in the Hospitality Industry Course 04: Concierge Module 01: Understanding The Service Module 02: Types Of Concierge Services Module 03: Necessary Skills For Any Concierge Module 04: Principles For A Concierge Service Business Module 05: Delivering Customer Service Module 06: Concierge Work Environment And Etiquettes Module 07: Emergency Measures For A Hotel Concierge =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £52) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring travel agents Future event planners Hotel management hopefuls Career-changing professionals Hospitality industry beginners Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Travel Agent Event Planner Hotel Manager Hospitality Coordinator Concierge Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, Embark on a transformative journey in Hospitality & Catering with our specialized course. Delve into the essence of Hospitality & Catering, mastering essential skills for success in the industry. Explore the diverse facets of Hospitality & Catering, from culinary arts to guest services, and unlock a world of opportunities. Enroll now! In our comprehensive Hospitality & Catering course, you'll immerse yourself in a rich tapestry of culinary techniques, food safety protocols, and customer service excellence. Experience hands-on training in Hospitality & Catering operations, honing your skills in menu planning, event management, and beverage service. Discover the art of creating unforgettable dining experiences, blending creativity with precision to delight discerning guests. Our expert instructors will guide you through every aspect of Hospitality & Catering, equipping you with the knowledge and expertise to thrive in this dynamic industry. Elevate your career prospects and join us to embark on a rewarding journey in Hospitality & Catering today! Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, Course Bundle Additional Courses Course 01: Level 5 Hospitality Management Course 02: Level 5 Professional Chef Course 03: Level 2 HACCP Training For Catering & Retail Course 04: Level 2 Food Hygiene and Safety Course 05: Level 2 Food Hygiene and Safety For Catering Course 06: Food Allergen Awareness Training Course 07: Level 3 Supervising Food Safety in Catering Course 08: Level 2 Award in Food Safety in Health and Social Care and Early Years and Childcare Settings [ Note: Free PDF certificate as soon as completing the Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, course] Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, Industry Experts Designed this Hospitality Management course into 09 detailed modules. Course Curriculum of Hospitality Management Module 1: An Overview of the Hospitality Industry Introduction to Hospitality Features of the Hospitality Industry Relationship Between the Hospitality Industry and Tourism Career Prospect of the Hospitality Industry Hospitality Management Hospitality Service Module 2: Travel and Tourism The Importance of Tourism The Economic Significance of Tourism Businesses Serving the Traveler Noneconomic Effects of Tourism Module 3: Forces Affecting Growth and Change in the Hospitality Industry Demand Supply Workforce Diversity The Impact of Labour Scarcity Module 4: Understanding Marketing Management in Hospitality & Tourism What Is Hospitality and Tourism Marketing? Characteristics of Service Marketing The Service Profit Chain Module 5: Understanding the Management of Food and Beverage Operations Understanding Food and Beverage Operations Understanding the Assessment of Market and Consumer Needs Understanding the Food Service Operation System The Process of Designing the Restaurant Menu Planning The Ways of Managing Food Service Operations Beverages Understanding Cost Control Understanding the Computer Applications in Food and Beverage Services Module 6: Understanding Accounting in Hospitality Front office Accounting The Purpose of Accounting in the Hospitality Industry Branches of Accounting The Uniform System of Accounts Ethics and Hospitality Accounting Module 7: Restaurant Operations Restaurant Operations Making a Profit in Food Service Operations Keeping the Score in Operations: Accounting Statements and Operating Ratios Module 8: Balance Sheet and the P&L Statement Balance Sheet of the Hospitality Industry Hotel Profit & Loss Statement Working Relationships between the Balance Sheet and the P&L Statement Differences and Similarities between the Balance Sheet and the P&L The Statement of Cash Flow Module 9: Budgets The Use of Budgets in Business Operations Annual Operating Budgets Formulas and Steps in Preparing a Budget Capital Expenditure Budgets Assessment Method of Hospitality & Catering After completing each module of the Hospitality and Catering Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Hospitality & Catering After completing the MCQ/Assignment assessment for this Hospitality and Catering Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, This Hospitality & Catering course is suitable for anyone who works in or aspires to work in the Hospitality & Catering industry. Requirements Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, Students who intend to enrol in this Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, Course must meet the following requirements: Hospitality Catering: Good command of the English language Hospitality Catering: Must be vivacious and self-driven Minimum Basic computer knowledge A minimum of 16 years of age is required Career path Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, Certificates PDF Certificate Digital certificate - Included

Overview Embark on an exciting journey through the 'Certificate in Airline Cabin Crew at QLS Level 3', where the sky is not the limit but a canvas of opportunities. This comprehensive course offers a deep dive into the intriguing world of aviation, tailored for those aspiring to soar in the airline industry. The curriculum is meticulously crafted, beginning with the basics in 'Introduction to Aircraft Cabin Crew', progressing through the nuances of airline types, and culminating in advanced topics such as 'Crew Resource Management'. This training not only equips you with theoretical knowledge but also imparts practical insights, ensuring you emerge well-versed in the dynamic environment of cabin crew responsibilities. Imagine yourself navigating through the aisles of a commercial aircraft, equipped with knowledge ranging from emergency protocols to effective communication with passengers. Each module, from 'Personal Grooming of Cabin Crew' to 'Emergency Evacuation System', is designed to sculpt you into a professional who can handle the pressures and pleasures of cabin crew life with equal ease. The course peels back layers of this fascinating career, revealing not just the glamour but also the challenges, and prepares you for recruitment with specific modules focused on interview techniques. This course is more than just a training program; it's a transformative experience. It paints a realistic picture of a cabin crew's life, balancing the allure of travel with the need for rigorous safety measures. By the end of this course, you will not only have acquired a rich understanding of the airline industry but also developed a skill set that makes you an asset to any airline, ready to embark on a career that takes you around the globe. What you'll learn: By the end of the course, you'll have -  Comprehensive understanding of the airline industry and cabin crew roles. Proficiency in emergency and safety procedures specific to aviation. Effective communication skills with passengers and airline staff. Mastery in personal grooming and fatigue management for cabin crew. In-depth knowledge of cabin operations and crew resource management. Why buy this Certificate in Airline Cabin Crew at QLS Level 3? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this course for? Individuals aspiring to join the airline industry as cabin crew. Current airline staff seeking to enhance their career prospects. Hospitality professionals aiming to transition into aviation. Graduates interested in a dynamic and global career path. Anyone passionate about travel and customer service excellence. Career path Flight Attendant: £18,000 - £30,000 Per Annum Senior Cabin Crew: £25,000 - £35,000 Per Annum Cabin Crew Trainer: £30,000 - £40,000 Per Annum Airline Customer Service Manager: £24,000 - £40,000 Per Annum In-flight Services Manager: £35,000 - £50,000 Per Annum Airline Operations Supervisor: £28,000 - £42,000 Per Annum Prerequisites This Certificate in Airline Cabin Crew at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Introduction to Aircraft Cabin Crew Introduction to Aircraft Cabin Crew 00:18:00 Module 02: Understanding Different Types of Airlines Understanding Different Types of Airlines 00:29:00 Module 03: Role of Regulatory Bodies and Trade Associations Role of Regulatory Bodies and Trade Associations 00:30:00 Module 04: Things to Know about a Cabin Crew Life Things to Know about a Cabin Crew Life 00:32:00 Module 05: Advantages and Disadvantages of a Cabin Crew Career Advantages and Disadvantages of a Cabin Crew Career 00:26:00 Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Recruitment Preparation for Pursuing a Cabin Crew Career 00:49:00 Module 07: Cabin Crew Interview Formats Cabin Crew Interview Formats 00:40:00 Module 08: Training Procedures Training Procedures 00:29:00 Module 09: Aviation Abbreviation and Airport Codes Aviation Abbreviation and Airport Codes 00:31:00 Module 10: The Layout of a Commercial Aircraft The Layout of a Commercial Aircraft 00:44:00 Module 11: Cabin Familiarisation for a Cabin Crew The Layout of a Commercial Aircraft 00:44:00 Module 12: Departments of Airlines and their Interconnection with Cabin Crew Cabin Familiarisation for a Cabin Crew 00:37:00 Module 13: Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet Departments of Airlines and their Interconnection with Cabin Crew 00:51:00 Module 14: Basic Knowledge of Weather Regarding Aviation Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet 00:14:00 Module 15: Duties of a Cabin Crew Basic Knowledge of Weather Regarding Aviation 00:29:00 Module 16: Communication with the Passenger Duties of a Cabin Crew 00:29:00 Module 17: Aircraft Galley Communication with the Passenger 00:31:00 Module 18: Emergency Evacuation System Aircraft Galley 00:22:00 Module 19: Tackling the Event of a Fire Emergency Evacuation System 00:38:00 Module 20: Medical First Aid Tackling the Event of a Fire 00:29:00 Module 21: Personal Grooming of Cabin Crew Medical First Aid 00:49:00 Module 22: Cabin Crew Fatigue Management Personal Grooming of Cabin Crew 00:53:00 Module 23: Crew Resource Management Cabin Crew Fatigue Management 00:42:00 Assignment Assignment - Certificate in Airline Cabin Crew at QLS Level 3 04:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00