2340 Courses delivered Online

Duration 3 Days 18 CPD hours This course is intended for Security analyst, threat hunters, or incident responders Security professionals who work with enterprise and endpoint security tools Overview By the end of the course, you should be able to meet the following objectives: Describe the architecture of a Carbon Black EDR implementation Perform the installation, upgrade, and configuration of the Carbon Black EDR server Describe the purpose and use of multiple datastores in the server Perform live queries across endpoints to gather additional data Perform effective searches across the dataset to find security artifacts related to the endpoints Manage Threat Intelligence Feeds and Watchlists Describe connectors in Carbon Black EDR Troubleshoot server and sensor problems Analyze data found in the Heads-Up Display Manage investigations to group and summarize security incidents and artifacts Perform the different response capabilities available to users in Carbon Black EDR Use the Carbon Black EDR API to automate tasks This three-day, hands-on training course provides you with the knowledge, skills, and tools to achieve competency in installing, configuring, and managing the VMware Carbon Black© EDR? environment. This course introduces you to product features, capabilities, and workflows for managing endpoint security. Hands-on labs enable learners to reinforce topics by performing operations and tasks within the product in a training environment. Course Introduction Introductions and course logistics Course objectives Planning and Architecture Describe the architecture and components of Carbon Black EDR Identify the communication requirements for Carbon Black EDR Server Installation, Upgrade, and Administration Install the Carbon Black EDR server Describe the options during the installation process Install a Carbon Black EDR sensor Confirm data ingestion in the Carbon Black EDR server Identify built-in administration tools Manage sensor groups Manage users and teams Server Datastores Describe the datastores used in Carbon Black EDR Interact with the available datastores Live Query Describe live query capabilities Perform queries across endpoints Searching and Best Practices Describe the capabilities and data available in the process search Perform process searches to find specific endpoint activity Describe the capabilities and data available in the binary search Perform binary searches to find application data Describe the query syntax and advanced use cases Perform advanced queries across the dataset Threat Intelligence Feeds and Watchlists Define Threat Intelligence Feeds Manage the available Threat Intelligence Feeds Describe the use of Watchlists Manage Watchlists in the environment Connectors in Carbon Black EDR Configure connectors in Carbon Black EDR Troubleshoot connectors Troubleshooting Identify the available troubleshooting scripts in the Carbon Black EDR server Run troubleshooting scripts to identify problems Generate a sensor log bundle Identify the location of sensor registry keys Head-Up Display Identify panels relating to endpoint data Analyze endpoint data provided by the panels Identify panels relating to operations data Analyze operations data provided by the panels Identify panels relating to server data Analyze server data provided by the panels Define alert generation in Carbon Black EDR Manage alerts Investigations Describe investigations Explore data used in an investigation Manage investigations Manage investigation events Responding to Endpoint Incidents Describe isolation in Carbon Black EDR Manage isolating endpoints Describe live response capabilities Manage live response sessions Describe hash banning Manage banned hashes Overview of Postman and the Carbon Black EDR API Explain the use of the API Differentiate the APIs available for Carbon Black EDR Explain the purpose of API tokens Create an API token Explain the API URL Create a valid API request Import a collection to Postman Initiate an API request from Postman Perform operations manually using Postman Analyze the use cases for Postman Show basic automation tasks using the API and curl Compare the usage of curl with Postman Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Carbon Black EDR: Install, Configure, Manage [V7.x] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Carbon Black EDR: Install, Configure, Manage [V7.x] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This introduction to Spring development course requires that incoming students possess solid Java programming skills and practical hands-on Java experience. This class is geared for experienced Java developers who are new to Spring, who wish to understand how and when to use Spring in Java and JEE applications. Overview Working in a hands-on learning environment, led by our expert practitioner, students will: Explain the issues associated with complex frameworks such as JEE and how Spring addresses those issues Understand the relationships between Spring and JEE, AOP, IOC and JDBC. Write applications that take advantage of the Spring container and the declarative nature of assembling simple components into applications. Understand how to configure the Spring Boot framework Understand and work on integrating persistence into a Spring application Explain Spring's support for transactions and caching Work with Spring Boot to facilitate Spring setup and configuration Apply Aspect Oriented Programming (AOP) to Spring applications Become familiar with the conditionally loading of bean definitions and Application Contexts Understand how to leverage the power of Spring Boot Use Spring Boot to create and work with JPA repositories Introduction to Spring Boot | Spring Boot Quick Start is a hands-on Spring training course geared for experienced Java developers who need to understand what the Spring Boot is in terms of today's systems and architectures, and how to use Spring in conjunction with other technologies and frameworks. This leading-edge course provides added coverage of Spring's Aspect-Oriented Programming and the use of Spring Boot. Students will gain hands-on experience working with Spring, using Maven for project and dependancy management, and, optionally, a test-driven approach (using JUnit) to the labs in the course. The Spring framework is an application framework that provides a lightweight container that supports the creation of simple-to-complex components in a non-invasive fashion. Spring's flexibility and transparency is congruent and supportive of incremental development and testing. The framework's structure supports the layering of functionality such as persistence, transactions, view-oriented frameworks, and enterprise systems and capabilities. This course targets Spring Boot 2 , which includes full support for Java SE 11 and Java EE 8. Spring supports the use of lambda expressions and method references in many of its APIs. The Spring Framework Understand the value of Spring Explore Dependency Injection (DI) and Inversion of Control (IoC) Introduce different ways of configuring collaborators Spring as an Object Factory Initializing the Spring IoC Container Configuring Spring Managed Beans Introduce Java-based configuration The @Configuration and @Bean annotations Define bean dependencies Bootstrapping Java Config Context Injection in Configuration classes Using context Profiles Conditionally loading beans and configurations Bean Life-Cycle Methods Defining Bean dependencies Introduce Spring annotations for defining dependencies Explore the @Autowired annotation Stereotype Annotations Qualifying injection points Lifecycle annotations Using properties in Java based configuration The @Value annotation Using the Candidate Components Index Introduction to Spring Boot Introduce the basics of Spring Boot Explain auto-configuration Introduce the Spring Initializr application Bootstrapping a Spring Boot application Working with Spring Boot Provide an overview of Spring Boot Introduce starter dependencies Introduce auto-configuration @Enable... annotations Conditional configuration Spring Boot Externalized Configuration Bootstrapping Spring Boot Introduction to Aspect Oriented Programming Aspect Oriented Programming Cross Cutting Concerns Spring AOP Spring AOP in a Nutshell @AspectJ support Spring AOP advice types AspectJ pointcut designators Spring Boot Actuator Understand Spring Boot Actuators Work with predefined Actuator endpoints Enabling Actuator endpoints Securing the Actuator Developing in Spring Boot Introduce Spring Boot Devtools Enable the ConditionEvaluationReport Debugging Spring Boot applications Thymeleaf Provide a quick overview of Thymeleaf Introduce Thymeleaf templates Create and run a Spring Thymeleaf MVC application Additional course details: Nexus Humans Spring Boot Quick Start | Core Spring, Spring AOP, Spring Boot 2.0 and More (TT3322) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Spring Boot Quick Start | Core Spring, Spring AOP, Spring Boot 2.0 and More (TT3322) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Experienced system administrators or network administrators and security professionals Overview By the end of the course, you should be able to meet the following objectives: Describe NSX Advanced Load Balancer architecture Describe the NSX Advanced Load Balancer components and main functions Explain the NSX Advanced Load Balancer key features and benefits Describe NSX Advanced Load Balancer Web Application Firewall architecture Describe the NSX Advanced Load Balancer Web Application Firewall components and main functions Explain the NSX Advanced Load Balancer Web Application Firewall key features and benefits Explain and configure Local Load Balancing constructors such as Virtual Services, Pools, Health Monitors and related components Understand and modify application behavior leveraging Profiles, Policies and DataScripts Configure and customize the NSX Advanced Load Balancer Web Application Firewall Describe and leverage NSX Advanced Load Balancer REST API interfaces and related automation capabilities Describe and configure NSX Advanced Load Balancer Web Application Firewall application and infrastructure monitoring Gather relevant information and perform basic troubleshooting of Web Application Firewall applications leveraging built-in NSX Advanced Load Balancer tooling This three-day course provides comprehensive training on how to configure, maintain and troubleshoot the Web Application Firewall component of the VMware NSX Advanced Load Balancer (Avi Networks) solution as well as provide an understanding of additional security related functionality. This course covers key NSX Advanced Load Balancer (Avi Networks) Web Application Firewall features and functionality offered in the NSX Advanced Load Balancer 18.2 release, including the overall infrastructure, virtual services and application components as well as application troubleshooting and solution monitoring. Access to a software-defined data center environment is provided through hands-on labs to reinforce the skills and concepts presented in the course. Course Introduction Introductions and course logistics Course objectives Introduction to NSX Advanced Load Balancer Introduce NSX Advanced Load Balancer Discuss NSX Advanced Load Balancer use cases and benefits Explain NSX Advanced Load Balancer architecture and components Explain the management, control, data, and consumption planes and their respective functions Introduction to NSX ALB Web Application Firewall Introduce the NSX Advanced Load Balancer Web Application Firewall Discuss NSX Advanced Load Balancer Web Application Firewall use cases and benefits Virtual Services Configuration Concepts Explain Virtual Service components Explain Virtual Service types Explain and configure basic virtual services components such as Application Profiles, Network Profiles, Pools and Health Monitors Attacking and Defending Web Applications Introduce the processes and methodologies used when attacking and defending web applications Introduce the tools used to attack web applications Explain with examples terminology such as Reflected XSS and SQL injection Profiles and Policies Explain and deep dive on Advanced Virtual Service creation Explain and deep dive on Application Profiles and Types such as L4, DNS, Syslog and HTTP Explain and configure advanced application HTTP Profile options Deep dive on Network Profiles and Types Explain and configure SSL Profiles and Certificates Explain and Configure HTTP and DNS policies DDOS Protection Introduce the NSX Advanced Load Balancer rate limiting functionality Explain the NSX Advanced Load Balancer rate limiting functionality Hands on examples of rate limiting in action Customizing Application Delivery with Datascripts Introduce the concept of datascripts to manipulate data Explain the various components and inspection points IWAF Deep Dive Describe the building blocks of the iWAF implementation Explain the various iWAF components Introduce both Positive and Negative security models Explain the iWAF Policies, profiles and rule sets IWAF Core Rule Set Explain the history and rationale of the core rule set Describe the NSX ALB (Avi) Core Rule Set IWAF Custom Rules Describe the power and complexity available via custom rules Explain the rule language Implement various use cases Explain common errors and possible solutions IWAF Operations Describe the iWAF application onboarding process Tuning the iWAF policies Working with iWAF logs and analytics Explaining false positive mitigation tactics IWAF Best Practices Provide guidance on how to get the best results Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware NSX Advanced Load Balancer: Web Application Firewall Security training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware NSX Advanced Load Balancer: Web Application Firewall Security course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for anyone responsible for conf iguring, maintaining, and troubleshooting Symantec Data Loss Prevention. Additionally, this course is intended for technical users responsible for creating and maintaining Symantec Data Loss Prevention policies and the incident response structure. Overview At the completion of the course, you will be able to: Enforce server, detection servers, and DLP Agents as well as reporting, workflow, incident response management, policy management and detection, response management, user and role administration, directory integration, and filtering. This course is designed to provide you with the fundamental know ledge to configure and administer the Symantec Data Loss Prevention Enforce platform. Introduction to Symantec Data Loss Prevention Symantec Data Loss Prevention overview Symantec Data Loss Prevention architecture Navigation and Reporting Navigating the user interface Reporting and analysis Report navigation, preferences, and features Report filters Report commands Incident snapshot Incident Data Access Hands-on labs: Become familiar with navigation and tools in the user interface. Create, filter, summarize, customize, and distribute reports. Create users, roles, and attributes. Incident Remediation and Workflow Incident remediation and w orkf low Managing users and attributes Custom attribute lookup User Risk Summary Hands-on labs: Remediate incidents and configure a user?s reporting preferences Policy Management Policy overview Creating policy groups Using policy templates Building policies Policy development best practices Hands-on labs: Use policy templates and policy builder to configure and apply new policies Response Rule Management Response rule overview Configuring Automated Response rules Configuring Smart Response rules Response rule best practices Hands-On Labs: Create and use Automated and Smart Response rules Described Content Matching DCM detection methods Hands-on labs: Create policies that include DCM and then use those policies to capture incidents Exact Data Matching and Directory Group Matching Exact data matching (EDM) Advanced EDM Directory group matching (DGM) Hands-on labs: Create policies that include EDM and DGM, and then use those policies to capture incident Indexed Document Matching Indexed document matching (IDM) Hands-on labs: Create policies that include IDM rules and then use those policies to capture incidents Vector Machine Learning Vector Machine Learning (VML) Hands-on labs: Create a VML profile, import document sets, and create a VML policy Network Monitor Review of Network Monitor Protocols Traffic filtering Network Monitor best practices Hands-On Labs: Apply IP and L7 filters Network Prevent Network Prevent overview Introduction to Network Prevent (Email) Introduction to Network Prevent (Web) Hands-On Labs: Configure Network Prevent (E-mail) response rules, incorporate them into policies, and use the policies to capture incidents Mobile Email Monitor and Mobile Prevent Introduction to Mobile Email Monitor Mobile Prevent overview Configuration VPN configuration Policy and Response Rule Creation Reporting and Remediation Troubleshooting Network Discover and Network Protect Network Discover and Network Protect overview Configuring Discover targets Configuring Box cloud targets Protecting data Auto-discovery of servers and shares Running and managing scans Reports and remediation Network Discover and Network Protect best practices Hands-on labs: Create and run a filesystem target using various response rules, including quarantining Endpoint Prevent Endpoint Prevent overview Detection capabilities at the Endpoint Configuring Endpoint Prevent Creating Endpoint response rules Viewing Endpoint Prevent incidents Endpoint Prevent best practices Managing DLP Agents Hands-on labs: Create Agent Groups and Endpoint response rules, monitor and block Endpoint actions, view Endpoint incidents, and use the Enforce console to manage DLP Agents Endpoint Discover Endpoint Discover overview Creating and running Endpoint Discover targets Using Endpoint Discover reports and reporting features Hands-on labs: Create Endpoint Discover targets, run Endpoint Discover targets, and view Endpoint Discover incidents Enterprise Enablement Preparing for risk reduction Risk reduction DLP Maturity model System Administration Server administration Language support Incident Delete Credential management Troubleshooting Diagnostic tools Troubleshooting scenario Getting support Hands-on labs: Interpret event reports and traffic reports, configure alerts, and use the Log Collection and Configuration tool Additional course details: Nexus Humans Symantec Data Loss Prevention 14.0 - Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Symantec Data Loss Prevention 14.0 - Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for individuals who want to learn how to program Android applications using the Java Programming Language. Overview Upon successful completion of this course, students will have an understanding of basic application Android development. This course will teach the basics of Android Development using the Java Programming Language and Android Studio. Introduction and Setup Android Studio Development Essentials Introduction Setting up an Android Studio Development Environment Creating an Example Android App in Android Studio A Tour of the Android Studio User Interface Creating an Android Virtual Device (AVD) in Android Studio Using and Configuring the Android Studio AVD Emulator Testing Android Studio Apps on a Physical Android Device The Basics of the Android Studio Code Editor Android Architecture and State Changes An Overview of the Android Architecture The Anatomy of an Android Application Understanding Android Application and Activity Lifecycles Handling Android Activity State Changes Android Activity State Changes by Example Saving and Restoring the State of an Android Activity Views and Layouts Understanding Android Views, View Groups and Layouts in Android Studio A Guide to the Android Studio Layout Editor Tool A Guide to the Android ConstraintLayout A Guide to using ConstraintLayout in Android Studio An Android Studio Layout Editor ConstraintLayout Tutorial Manual XML Layout Design in Android Studio Creating an Android User Interface in Java Code Event Handling An Overview and Example of Android Event Handling A Guide to using Instant Run in Android Studio Android Touch and Multi-touch Event Handling Detecting Common Gestures using Android Studio and the Gesture Detector Class Implementing Custom Gesture and Pinch Recognition on Android Advanced Layout and Transitions An Introduction Android Fragments Using Fragments in Android Studio - An Example Creating and Managing Overflow Menus on Android Animating User Interfaces with the Android Transitions Framework An Android Transition Tutorial using beginDelayedTransition Implementing Android Scene Transitions ? A Tutorial Working with the Floating Action Button and Snackbar Creating a Tabbed Interface using the TabLayout Component Working with the RecyclerView and CardView Widgets An Android RecyclerView and CardView Tutorial Working with the AppBar and Collapsing Toolbar Layouts Implementing an Android Navigation Drawer An Android Studio Master/Detail Flow Tutorial Intents, Threads, Services, and Notifications An Overview of Android Intents Android Explicit Intents ? A Worked Example Android Implicit Intents ? A Worked Example Android Broadcast Intents and Broadcast Receivers A Basic Overview of Threads and Thread Handlers An Overview of Android Started and Bound Services Implementing an Android Started Service - A Worked Example Android Local Bound Services - A Worked Example Android Remote Bound Services - A Worked Example An Android 7 Notifications Tutorial An Android 7 Direct Reply Notification Tutorial Data Access and Storage Integrating Firebase Support into an Android Studio Project An Android 7 Firebase Remote Notification Tutorial An Introduction to Android 7 Multi-Window Support An Android Studio Multi-Window Split-Screen and Freeform Tutorial An Overview of Android SQLite Databases in Android Studio An Android TableLayout and TableRow Tutorial An Android SQLite Database Tutorial Understanding Android Content Providers Implementing an Android Studio Content Provider in Android Studio Accessing Cloud Storage using the Android Storage Access Framework An Android Storage Access Framework Example Multimedia, Maps and Printing Video Playback on Android VideoView and MediaController Classes Video Recording and Image Capture using Camera Intents Making Runtime Permission Requests in Android Android Audio Recording and Playback using MediaPlayer and MediaRecorder Working with the Google Maps Android API in Android Studio Printing with the Android Printing Framework An Android HTML and Web Content Printing Example A Guide to Android Custom Document Printing Final Build An Android Fingerprint Authentication Tutorial Handling Different Android Devices and Displays Signing and Preparing an Android Application for Release Integrating Google Play In-app Billing into an Android Application An Overview of Gradle in Android Studio An Android Studio Gradle Build Variants Example Additional course details: Nexus Humans Android Studio Development Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Android Studio Development Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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A series of six creative writing for wellbeing workshops offering ex-boarders and their partners/spouses inroads towards achieving a better understanding of the boarding school experience.

Establish a wellbeing-centric culture at your organisation using the latest research and best practices.

Learn how to be fully effective in your role without burning yourself out. Course overview Duration: 1 day (6.5 hours) There are only 24 hours in a day, and only so many of those that you want to spend in the office! While many people seem to see working long hours and being highly stressed as a badge of honour you can in fact be more productive and fully effective in your role without burning yourself out. Quite simply in this whirlwind world we need to be great at managing the time and that’s what this interactive one day workshop will teach you. Objectives  By the end of the course you will be able to: Use a selection of tools to set goals, plan and prioritise your time Stop self-sabotaging and create more productive time every day Take control of your day, the time you have available and other people who try to steal your time Hold more effective meetings Manage stress so that you can be at your peak more often Content Getting Started Understanding the need to manage your time effectively Identifying your time stealers Setting goals Getting clarity about what needs to be done Understanding what is urgent and what is important in order to prioritise your tasks Planning your time Using to do lists and other time management tools Stop Self Sabotaging Understanding your time personality and the impact it can have on how you use your time and how others perceive your time management Recognising procrastination and taking action The myth of multitasking Creating focus and clarity in your day Using the time you have to be most productive Taking Control How to assert yourself with others who might be impacting your time management Managing interruptions Saying no and feeling OK about it Negotiating workloads Delegating How to hold productive meetings Managing your meeting attendance effectively Avoiding Burnout Exploring stress and how we respond to it Shifting mindsets Thinking differently Managing overwhelm and panic Tools to manage stress at work

Gain practical skills in influencing and decision-making, perfect for anyone working in team-based or project-focused environments, with interactive, hands-on learning. Course overview Duration: 1 day (6.5 hours) This is a highly interactive and practical course which will help you to use influencing and decision making techniques. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and decision making models and techniques. The course is aimed at anyone who interacts with others on a regular basis, especially those in project management disciplines, multi disciplinary, matrix type organisations where healthy debate and challenge are key to achieving optimum resolutions. Objectives By the end of the course you will be able to: Utilise a variety of new techniques to enhance your influencing skills Recognise the impact of non-verbal communication and use it to enhance influencing behaviours Use language skills necessary to get your message across in an influential way Apply different techniques for dealing with aggression Understand VUCA – Volatility, Uncertainty, Complexity & Ambiguous Use Perception, Bias, Decision Making and Judgement Understand personal preferences and approaches to Decision Making Speed read others approach to decision making Apply Mindsets, Skillsets and Toolsets for decision making Content What is influencing? Sources of power Influencing skills Choosing the right approach Developing Skills Communication skills – the language of influence Different influencing techniques and when to use them Having the confidence to challenge Dealing with confrontation and challenges in a confident manner The Decision Lifecycle – Personal Preferences Understand the human facts that influence decision making Understanding personal preferences and approaches to Decision Making Understand the impact of Perception, Bias and judgement in decision making Speed reading others approach to decision making Frameworks to provide context for decision making Understand the business factors that influence decision making - VUCA The Cynefin Framework – decision making in complex situations Understanding which business context, you operate in – simple, complicated, complex or chaotic Understanding how to decide in complexity Practical Practical exercises Case studies Personal action planning