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Office Admin and Customer Service Diploma

5.0(1)

By Course Gate

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Office Admin and Customer Service Diploma
Delivered Online On Demand48 hours
£11.99

UK Employment Law, HR Management and Payroll - CPD Certified

4.7(47)

By Academy for Health and Fitness

Updated On: April 2024 All good organisations know the importance of a good HR (Human Resources Training) department. And as remote working has become a popular choice among employees and employers, the way HR Management works has changed dramatically in the last few years. Get essential HR Management skills for 2024. Enrol in this HR Management, UK Payroll & Tax Accounting course to learn every on-demand HR Management skill that employers are looking for nowadays. The Advanced Diploma in (HR) Human Resources at QLS Level 7 Training Offers the Following Courses: Course 01: (HR) Human Resources at QLS Level 7 Course 02: Diploma in Recruitment Management Course 03: UK Payroll Management Course 04: Tax Accounting Course 05: Business Administration This Advanced Diploma in HR Management at QLS Level 7 course is endorsed by The Quality Licence Scheme and Accredited CPD QS. These prestigious accreditations validate its quality and align it with professional standards, making it an ideal choice for individuals seeking to broaden their knowledge and skills in the HR sector. Learning Outcomes of UK Employment Law, HR Management and Payroll Apply core HR practices like recruitment, performance management, and employee relations. Develop effective recruitment strategies to attract top talent. Master the intricacies of UK payroll processing and tax calculations. Gain a solid understanding of relevant employment law and regulations. Implement effective business administration practices to support HR functions. Develop strong analytical and problem-solving skills for the HR field. If you want to get a job in the HR Management industry, then it's time for you to enrol in this course. Experience well-structured, step-by-step lessons on HR Management activities. Start now. What Our Students Say About This UK Employment Law, HR Management and Payroll Course: "I would gladly recommend anyone to take up courses with Red.'' From: Francis Offiong "This is very good medium of learning new era of education." From: MUHAMMAD ANSAR ''It's an interesting course. I hope to use the knowledge to advance in my career as a health worker & carer'' From: Vivian Berenibara. UK Employment Law, HR Management and Payroll Take a step toward a brighter future with HR Management, UK Payroll & Tax Accounting course *** Course Curriculum of HR Management*** Here is the curriculum breakdown of the course: Module 01: Introduction Provides an overview of the recruitment industry, its significance, and the role of recruiters in talent acquisition. Module 02: An Overview of the Recruitment Industry Examines the structure, trends, and key players in the recruitment industry, both globally and in the UK. Module 03: The UK Recruitment Legislation Covers essential UK recruitment laws and regulations, ensuring compliance and ethical practices in hiring. Module 04: The Recruitment Process Details the end-to-end recruitment process, including job postings, candidate sourcing, and selection methods. Module 05: Negotiation Techniques Teaches effective negotiation skills for recruiters to secure the best terms for candidates and employers. Module 06: Key Performance Indicators for the Recruitment Industry Identifies important KPIs and metrics to measure and improve recruitment performance and effectiveness. Module 07: Employee Training and Development Process Explores methods for training and developing employees to enhance their skills and career progression. Module 08: Candidate Management Focuses on managing candidate relationships, from initial contact to job placement and beyond. Module 09: Candidate Interview Processes Covers best practices for conducting effective and fair candidate interviews to assess suitability. Module 10: Managing Meetings and Giving Feedback Provides techniques for managing recruitment meetings and delivering constructive feedback to candidates and clients. Module 11: Performance Appraisal Management Explains the process of conducting performance appraisals to evaluate and enhance employee performance. Module 12: Employee Relations Discusses strategies for maintaining positive employee relations and addressing workplace issues. Module 13: Motivation and Counselling Teaches methods for motivating employees and providing counselling to support their well-being and productivity. Module 14: Ensuring Health and Safety at the Workplace Covers the principles and practices for maintaining a safe and healthy work environment. Module 15: Employer Records and Statistics Focuses on maintaining accurate employer records and using statistics to inform recruitment strategies. Module 16: Conflict Management Provides techniques for managing and resolving conflicts in the workplace effectively. Module 17: Employee Termination Explains the legal and procedural aspects of terminating employment, ensuring compliance and fairness. Module 18: Organisational Skills Develops organizational skills essential for managing recruitment tasks and workflows efficiently. Module 19: Communication Skills Enhances communication skills for effective interactions with candidates, clients, and colleagues. Module 20: Stress Management Offers strategies for managing stress in the fast-paced recruitment industry to maintain well-being and performance. Module 21: Time Management Teaches effective time management techniques to optimize productivity and meet recruitment deadlines. Why Choose Our UK Employment Law, HR Management and Payroll Course: Get instant access to this UK Employment Law, HR Management and Payroll course. Learn UK Employment Law, HR Management and Payroll from anywhere in the world UK Employment Law, HR Management and Payroll is affordable and simple to understand UK Employment Law, HR Management and Payroll is entirely online, interactive lesson with voiceover audio Lifetime access to the UK Employment Law, HR Management and Payroll course materials UK Employment Law, HR Management and Payroll comes with 24/7 tutor support Assessment Process After completing an online HR Management and UK Payroll course module, you will be given a specially designed MCQ test. The passing score for each test will be set at 60%. After passing the Advanced Diploma in HR Management at QLS Level 7 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 220 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction 15:18 1: Introduction Video Preview 00:53 2: Introduction to Human Resources Preview 14:25 Module 02: An Overview of the Recruitment Industry 19:09 3: An Overview of the Recruitment Industry Preview 19:09 Module 03: The UK Recruitment Legislation 18:25 4: The UK Recruitment Legislation Preview 18:25 Module 04: The Recruitment Process 20:54 5: The Recruitment Process Preview 20:54 Module 05: Negotiation Techniques 10:26 6: Negotiation Techniques Preview 10:26 Module 06: Key Performance Indicators for the Recruitment Industry 15:21 7: Key Performance Indicators for the Recruitment Industry 15:21 Module 07: Employee Training and Development Process 14:27 8: Employee Training and Development Process 14:27 Module 08: Candidate Management 12:51 9: Candidate Management 12:51 Module 09: Candidate Interview Processes 14:07 10: Candidate Interview Processes 14:07 Module 10: Managing Meetings and Giving Feedback 13:17 11: Managing Meetings and Giving Feedback 13:17 Module 11: Performance Appraisal Management 14:15 12: Performance Appraisal Management 14:15 Module 12: Employee Relations 09:35 13: Employee Relations 09:35 Module 13: Motivation and Counselling 13:32 14: Motivation and Counselling 13:32 Module 14: Ensuring Health and Safety at the Workplace 13:29 15: Ensuring Health and Safety at the Workplace 13:29 Module 15: Employer Records and Statistics 09:01 16: Employer Records and Statistics 09:01 Module 16: Conflict Management 07:47 17: Conflict Management 07:47 Module 17: Employee Termination 10:45 18: Employee Termination 10:45 Module 18: Organisational Skills 17:06 19: Organisational Skills 17:06 Module 19: Communication Skills 16:24 20: Communication Skills 16:24 Module 20: Stress Management 09:09 21: Stress Management 09:09 Module 21: Time Management 24:53 22: Time Management 24:53 Assessment (Optional) 03:00 23: Assignment On - HR (Human Resources) at QLS Level 7 03:00 Order Your Certificate 02:00 24: Order Your CPD Certificate 01:00 25: Order Your QLS Endorsed Certificate 01:00 Who is this course for? Anyone interested in learning more about the topic is advised to take this HR Management course. This course is open to everybody. Transformation: You can move forward once you've finished this course towards- HR Management CIPD HR Practice Level 3 Certificate in Principles of Human Resource (HR) Practice (RQF) Level 4 Diploma in Human Resource Management Level 7 Diploma in Human Resource Management NCFE Level 3 Diploma in Skills for Business: Human Resources Level 2 Certificate in Recruitment Resourcing Requirements You will not need any prior background or expertise to enrol in this course. Career path Our entire HR Management course will help you to gain a position of respect and dignity over your competitors. Human Resources Executive HR Administration Human Resources Officer Human Resources Assistant Depending on your position, you may receive anything between £25,500 - £70,500 per year in the UK. Certificates Certificate Accredited by CPDQS Digital certificate - Included Advanced Diploma in Human Resources Management at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Human Resources Management at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for international delivery Certificate Accredited by CPDQS Upon finishing the HR (Human Resources) course, you will receive a Certificate Accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - 29 GBP for Printed HardCopy Certificate inside the UK 39 GBP for Printed HardCopy Certificate outside the UK (international delivery)

UK Employment Law, HR Management and Payroll - CPD Certified
Delivered Online On Demand5 hours 6 minutes
£12

Emergency First Aid At Work (Online)

5.0(43)

By Knight Training (UK) Ltd

Do you want to become the designated first-aider on your company? Come to Knight Training to train with us! https://knight.training/products/emergency-first-aid-at-work-2

Emergency First Aid At Work (Online)
Delivered Online On Demand
£10

English for the Workplace: 8-in-1 Premium Online Courses Bundle

By Compete High

✅ Compete High has 4.8 on Reviews.io and 4.3 on Trustpilot 🟢 Overview Step up your career with the English for the Workplace: 8-in-1 Premium Online Courses Bundle, designed to make you instantly hireable across a wide range of industries. This comprehensive bundle covers English Literature, English Grammar, TEFL, ESOL, Public Speaking, Phonics, MS Word, and Telephone Etiquette—all vital skills for modern workplace success. Whether you’re aiming for roles in administration, education, customer service, or corporate communications, proficiency in English Literature and English Grammar combined with workplace essentials like MS Word and Telephone Etiquette will give you a clear advantage. The inclusion of TEFL and ESOL boosts your teaching and language skills, while Public Speaking and Phonics sharpen your verbal communication. Don't miss out on this value-packed opportunity to enhance your employability with industry-relevant English skills that employers actively seek. 📘 Description Employers today expect candidates to excel in both written and spoken English. This bundle blends core competencies in English Literature and English Grammar with practical workplace skills. From mastering MS Word to perfecting Telephone Etiquette, you’ll be equipped for office efficiency and professional communication. For those interested in education or language support roles, courses like TEFL and ESOL prepare you to teach and assist English learners effectively. Plus, Public Speaking and Phonics enhance your ability to engage confidently in presentations and conversations. This bundle addresses the full spectrum of English skills required in modern workplaces—from administration and teaching to customer service and management. ❓ FAQ Q: Who is this bundle ideal for? A: Job seekers in administration, education, customer service, corporate communications, and anyone wanting to improve workplace English skills. Q: How does this bundle increase my employability? A: By combining advanced English Literature and English Grammar with practical tools like MS Word, Telephone Etiquette, and language teaching skills (TEFL, ESOL). Q: When can I start the courses? A: Immediately—all 8 courses are available upon enrollment. Q: Which industries benefit from these skills? A: Corporate offices, schools, language centers, customer service departments, and more.

English for the Workplace: 8-in-1 Premium Online Courses Bundle
Delivered Online On Demand16 hours
£28.99

English Courses For Adults: 8-in-1 Premium Online Courses Bundle

By Compete High

✅ Compete High has 4.8 on Reviews.io and 4.3 on Trustpilot 🟢 Overview Empower your career and communication skills with the English Courses For Adults: 8-in-1 Premium Online Courses Bundle, designed to make you highly hireable across diverse industries. This bundle includes essential courses in English Literature, English Grammar, TEFL, ESOL, Stress Management, Communication Skills, MS Word, and Email Sales Letter—giving you a well-rounded skill set employers seek. Perfect for adults looking to improve workplace English, boost productivity, and manage stress effectively, this bundle ensures you’re prepared to excel in administrative, educational, sales, and customer service roles. Don’t miss your chance to combine language proficiency with key professional skills that open doors to better job opportunities. 📘 Description Employers value candidates who not only have strong English Literature and English Grammar skills but also the ability to teach and support others through TEFL and ESOL training. Add to that practical tools like MS Word and the art of crafting an effective Email Sales Letter for professional communication. Managing workplace pressure is crucial, so this bundle also incorporates Stress Management and sharpens your Communication Skills—helping you stay productive and confident under pressure. From office administration and education to sales and customer support, this bundle prepares you for a wide range of career paths where English proficiency and professional communication matter most. ❓ FAQ Q: Who should take this bundle? A: Adults seeking to improve English for workplace success, including roles in administration, education, sales, and customer service. Q: How does this bundle improve job prospects? A: By enhancing language skills with English Literature and Grammar, teaching capabilities through TEFL and ESOL, and professional skills like MS Word, Email Sales Letter, and Stress Management. Q: When can I start learning? A: Immediately—all 8 courses are available upon enrollment. Q: What industries will benefit from this training? A: Education, office administration, sales, customer service, and corporate communications.

English Courses For Adults: 8-in-1 Premium Online Courses Bundle
Delivered Online On Demand16 hours
£28.99

Procurement Administrator: 8-in-1 Premium Online Courses Bundle

By Compete High

Unlock your career with the Procurement Administrator: 8-in-1 Premium Online Courses Bundle—the ultimate package designed for professionals aiming to master Purchasing and Procurement, Finance, Purchase Ledger, Financial Analysis, Communication Skills, MS Excel, Problem Solving, and Quantity Surveying. This bundle is a powerful career accelerator, perfectly suited for industries like construction, manufacturing, supply chain, and corporate administration where these skills are critical. Don't get left behind in the competitive job market! This bundle equips you with essential knowledge and abilities that employers demand, ensuring your hireability skyrockets. With unbeatable value for money, it’s the smart choice for anyone serious about career growth. Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot, proving learners trust this comprehensive bundle to help them succeed. Description This bundle is crafted to give you a competitive edge by combining eight in-demand courses covering Purchasing and Procurement, a core function in many industries, with solid financial skills from Finance, Purchase Ledger, and Financial Analysis. Complementing this, Communication Skills help you interact seamlessly with vendors and teams, while MS Excel proficiency ensures you handle data efficiently. The inclusion of Problem Solving equips you to tackle workplace challenges confidently, and Quantity Surveying adds specialized knowledge valuable in construction and project-heavy sectors. Whether you’re entering procurement administration or seeking to elevate your current role, this bundle boosts your marketability with a certificate of achievement employers respect. FAQ Q: Who should enroll in this bundle? A: This bundle is ideal for those pursuing roles in procurement, finance, administration, and quantity surveying sectors. Q: Do I receive certification? A: Yes, you will earn a certificate upon completion of each course. Q: How does MS Excel support my procurement career? A: MS Excel skills help you manage data, reports, and financial records crucial for procurement and finance tasks. Q: Are Communication Skills really that important? A: Absolutely! Effective Communication Skills ensure smooth collaboration and negotiation in any procurement environment.

Procurement Administrator: 8-in-1 Premium Online Courses Bundle
Delivered Online On Demand16 hours
£28.99

Office Administration

4.3(43)

By John Academy

Course Overview Learn all the essential skills to become an expert in Office Administrator. From this comprehensive Office Administration course, you will be able to understand the principles of Office Administrator. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Office Administration is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Learning Outcomes Explain the office administration Acquire the skills of an effective administration Master the negotiation techniques Learn and implement skills like conflict management, stress management, and time management Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Office Administration course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Office Administration course, learn the vital abilities and knowledge you require to succeed in your life. Office Administration Introduction to Office Administration 00:14:00 Skills of an Effective Administrator 00:15:00 Business Writing Skills 00:40:00 Communication Skills 00:25:00 Managing Meetings and Giving Feedback 01:24:00 Organisational Skills 01:16:00 Telephone Etiquette 01:07:00 Negotiation Techniques 00:16:00 Conflict Management 00:14:00 Stress Management 00:16:00 Time Management 00:37:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - SmartArt 01:00:00 Module Three - Inserting Objects 01:00:00 Module Four - Creating Charts 01:00:00 Module Five - Creating Pivot Tables 01:00:00 Module Six - Working with Pivot Tables 01:00:00 Module Seven - Creating Pivot Charts 01:00:00 Module Eight - Solving Formula Errors 01:00:00 Module Nine - Using What-If Analysis 01:00:00 Module Ten - Managing Your Data 01:00:00 Module Eleven - Grouping and Outlining Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Edit Text 00:13:00 Build a Presentation 00:27:00 Format Characters 00:11:00 Format Paragraphs 00:16:00 Format Text Boxes 00:09:00 Insert Images 00:10:00 Insert Shapes 00:15:00 Edit Objects 00:16:00 Format Objects 00:06:00 Group Objects 00:04:00 Arrange Objects 00:07:00 Animate Objects 00:07:00 Create a Table 00:09:00 Format a Table 00:03:00 Insert a Table from Other Microsoft Office Applications 00:06:00 Create a Chart 00:10:00 Format a Chart 00:10:00 Insert a Chart from Microsoft Excel 00:05:00 Review Your Presentation 00:11:00 Apply Transitions 00:05:00 Assignment Assignment - Office Administration 00:00:00 Recommended Materials Workbook - Office Administration 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Office Administration
Delivered Online On Demand21 hours 4 minutes
£11.99

Receptionist: 8 in 1 Premium Courses Bundle

By Compete High

Receptionists are the welcoming face and organisational heartbeat of any office. This 8-in-1 course bundle covers administrative essentials from Microsoft Word and Outlook to GDPR and IT basics, ensuring you can handle the front desk with confidence. Whether scheduling online meetings or managing data entry, this training covers the technical and organisational tasks that keep offices running smoothly. Ideal for new or experienced receptionists, it offers a solid foundation in digital tools and professional office procedures. 🎯 Learning Outcomes: Learn effective administration and organisational techniques. Develop skills in managing online meetings and calendars. Gain proficiency in Microsoft Word and Outlook applications. Understand GDPR regulations and data protection principles. Build confidence in IT basics and troubleshooting. Improve accuracy in data entry and record keeping. 👤 Who is this Course For: New receptionists entering office administration roles. Experienced front desk staff updating their digital skills. Administrative assistants supporting busy office environments. Office managers overseeing team schedules and communications. Customer service staff handling enquiries and bookings. Data entry clerks needing accuracy and GDPR awareness. Virtual assistants managing remote office tasks. Anyone looking to improve office software proficiency. 💼 Career Path (UK Average Salaries): Receptionist – £20,000 per year Administrative Assistant – £22,000 per year Data Entry Clerk – £21,000 per year Office Manager – £28,000 per year Customer Service Advisor – £23,000 per year Virtual Assistant – £24,000 per year

Receptionist: 8 in 1 Premium Courses Bundle
Delivered Online On Demand16 hours
£28.99

Phlebotomy (Venepuncture): 8-in-1 Premium Online Courses Bundle

By Compete High

Get job-ready with the Phlebotomy (Venepuncture): 8-in-1 Premium Online Courses Bundle, tailored for careers in healthcare support and administration. This bundle covers Phlebotomy, Nursing, Communication Skills, Health and Social Care, Administrative Assistant, Negotiation Skills, Data Entry, and Public Health—skills that health employers demand. This bundle is ideal for those looking to break into roles involving blood collection, nursing assistance, or healthcare administration. Hiring managers prioritize candidates skilled in Phlebotomy and Nursing who also excel at Communication Skills and Health and Social Care. Add Administrative Assistant, Data Entry, and Negotiation Skills to your resume, and you become indispensable in fast-paced health environments. Act now—limited spots available! Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot. 🧠 Description Healthcare roles today require a combination of technical and soft skills. With this bundle, you gain expertise in Phlebotomy and Nursing, critical for patient care. Master Communication Skills to interact confidently with patients and teams, and understand Health and Social Care policies to ensure compliance. Administrative roles value proficiency in Data Entry and Administrative Assistant tasks, while Negotiation Skills help you manage workplace interactions and vendor relations. Knowledge of Public Health rounds out your skill set, preparing you for diverse healthcare environments. With all eight modules—Phlebotomy, Nursing, Communication Skills, Health and Social Care, Administrative Assistant, Negotiation Skills, Data Entry, and Public Health—this bundle boosts your employability across healthcare settings. ❓ FAQ Q: Is this bundle suitable for clinical and administrative roles? A: Yes. It covers both Phlebotomy and Administrative Assistant skills. Q: Are soft skills like communication included? A: Definitely. Communication Skills and Negotiation Skills are integral parts of this training. Q: Can this help me enter public health roles? A: Yes, the Public Health course supports careers in health sector administration.

Phlebotomy (Venepuncture): 8-in-1 Premium Online Courses Bundle
Delivered Online On Demand16 hours
£28.99

70-647 - Windows Server Enterprise Administration

4.3(43)

By John Academy

Description: The 70-647 - Windows Server Enterprise Administration course explains how to maintain the Windows Server 2008 R2 environment and prepare you for the Exam 70-647 - Windows Server Enterprise Administration Throughout the course, you will learn the system of planning for active directory, network infrastructure, active directory issues, and active directory administration. You will also learn the ways of deploying Windows 2008 to the small and medium-sized offices, using remote desktop services and application setup. The course will also teach you how to secure the network, how to support PKI (Public Key Infrastructure) and the CA hierarchy. Finally, the course explains various virtualisation solutions by using virtualisation and planning virtualisation for applications, windows updates and how to protect the environment by making data security that still available to the user. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? 70-647 - Windows Server Enterprise Administration is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our 70-647 - Windows Server Enterprise Administration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Planning for Active Directory Logical Design 01:14:00 Physical Topology 00:50:00 Network Infrastructure DNS 01:01:00 Planning IP Distribution 00:49:00 Advanced Active Directory Issues Migration Strategies 00:13:00 Working with Other Forests 00:18:00 Active Directory Administration Active Directory Administration 01:07:00 Using Group Policies 00:38:00 Deploying Windows 2008 to the Small/Medium Office Small/Medium Office 00:44:00 Small/Medium Server Security 00:43:00 Using Remote Desktop Services and Application Setup Planning for Remote Desktop Services 00:19:00 License Server 00:10:00 Deploying Applications 00:34:00 Securing the Network Designing a Secure Perimeter 01:03:00 Introducing NAP 00:26:00 Domain and Server Isolation 00:04:00 Supporting PKI What is PKI? 00:30:00 The CA Hierarchy 00:28:00 Managing Certificates 00:26:00 Virtualization Solutions Using Virtualization 00:41:00 Planning Virtualization for Applications 00:08:00 Windows Updates WSUS 00:39:00 Software Update Compliance 00:22:00 Making Data Secure and Available Sharing and Collaborating Your Data 00:32:00 Protecting Data at Rest 00:27:00 System Recoverability and Availablity 00:34:00 Mock Exam Mock Exam- 70-647 - Windows Server Enterprise Administration 00:20:00 Final Exam Final Exam- 70-647 - Windows Server Enterprise Administration 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

70-647 - Windows Server Enterprise Administration
Delivered Online On Demand15 hours 40 minutes
£11.99