Name: Call Centre Training and Client Management Course
Price: 12 GBP
Availability: InStock

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			<h2><b>Overview</b></h2>		</div>
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							<p><span>By enroling in Call Centre Training, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The Call Centre Training course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Call Centre Training course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Call Centre Training Program.</span></p><p><span>So enrol in our Call Centre Training course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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			<h2><b>Description</b>
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							<p><span>Enroling in this Call Centre Training course can improve your Call Centre Training perspective, regardless of your skill levels in the Call Centre Training topics you want to master. If you're already a Call Centre Training expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Call Centre Training insights that will help you make the most of your time. This Call Centre Training course will act as a guide for you if you've ever wished to excel at Call Centre Training.</span></p>						</div>
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			<h2><b>Why Choose Us?</b></h2>		</div>
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							<ul><li><span>After successfully completing the Call Centre Training Course, you will receive a </span><b>FREE PDF Certificate </b><span>as evidence of your newly acquired abilities.</span></li><li><span>Lifetime access to the whole collection of Call Centre Training learning materials.</span></li><li><span>Online test with immediate results</span></li><li><span>Enroling in the course has no additional cost.</span></li><li><span>You can study and complete the Call Centre Training course at your own pace.</span></li><li><span>Study for the Call Centre Training course using any internet-connected device, such as a computer, tablet, or mobile device.</span></li></ul>						</div>
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			<h2><b>Who Is This Course For?</b></h2>		</div>
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							<p><span>This Call Centre Training course is a great place to start if you're looking to start a new career in Call Centre Training field. This training is for anyone interested in gaining in-demand Call Centre Training proficiency to help launch a career or their business aptitude. </span></p>						</div>
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			<h2><b>Requirements</b></h2>		</div>
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							<p><span>The Call Centre Training course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Call Centre Training, without any fuss.</span></p>						</div>
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			<h2><b>Career Path</b></h2>		</div>
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							<p><span>This Call Centre Training training will assist you develop your Call Centre Training ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Call Centre Training professional story and personalise your path to a new career. Furthermore, developing this Call Centre Training skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
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				<h3>
	<span>Course Curriculum</span>
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					<td colspan="4">Module 01: Introduction to Call Centre</td>
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					<td>Introduction to Call Centre</td>
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					<td><span><i></i> 00:30:00</span></td>
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					<td colspan="4">Module 02: Traits of a Call Centre Agent</td>
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					<td>Traits of a Call Centre Agent</td>
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					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 03: Agent and Customer Relationship</td>
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					<td>Agent and Customer Relationship</td>
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					<td><span><i></i> 00:30:00</span></td>
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					<td colspan="4">Module 04: Telephone Etiquettes</td>
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					<td>Telephone Etiquettes</td>
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					<td><span><i></i> 00:30:00</span></td>
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					<td colspan="4">Module 05: Communication Skills</td>
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					<td>Communication Skills</td>
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					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 06: Negotiation Techniques</td>
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					<td>Negotiation Techniques3</td>
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					<td><span><i></i> 00:30:00</span></td>
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					<td colspan="4">Module 07: Managing Difficult Clients</td>
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					<td>Managing Difficult Clients</td>
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					<td><span><i></i> 00:20:00</span></td>
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					<td colspan="4">Module 08: Call Centre Metrics and Benchmarks</td>
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					<td>Call Centre Metrics and Benchmarks</td>
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					<td><span><i></i> 00:30:00</span></td>
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					<td colspan="4">Module 09: Call Centre Technology and Trends</td>
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					<td>Call Centre Technology and Trends</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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NextGen Learning

Call Centre Training Course

General Admission

<p><strong>***24 Hour Limited Time Flash Sale***</strong></p><p><strong> </strong><strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</strong><strong> Admission Gifts </strong></p><p><strong> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Bundle provides unique insights and tools that can help you achieve your goals.</p><p>Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level.</p><p><strong>But that's not all. When you enrol in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free.</strong></p><p><strong>Courses Are Included In this Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Career Bundle:</strong></p><ul><li><strong>Course 01: </strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li><li><strong>Course 02: </strong>Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 03: </strong>Customer Relationship Management</li><li><strong>Course 04: </strong>Know Your Customer (KYC)</li><li><strong>Course 05: </strong>Diploma In Office Admin And Reception - Level 3</li><li><strong>Course 06: </strong>Concierge</li><li><strong>Course 07: </strong>Hotel Management with Hotel Receptionist and Hospitality Management</li><li><strong>Course 08: </strong>Hotel &amp; Hospitality Management</li><li><strong>Course 09: </strong>Hotel Management &amp; Administrative Skills</li><li><strong>Course 10: </strong>Customer Service Diploma - CPD Accredited</li><li><strong>Course 11: </strong>Level 3 Diploma in Customer Service</li><li><strong>Course 12: </strong>Customer Service &amp; Environment</li><li><strong>Course 13: </strong>Customer Services Coordinator</li><li><strong>Course 14: </strong>Customer Service Fraud Officer</li><li><strong>Course 15: </strong>Service Helpdesk &amp; Technical Support</li><li><strong>Course 16: </strong>Professional Waiter Diploma</li><li><strong>Course 17: </strong>Hospitality &amp; Catering - Food Safety</li><li><strong>Course 18: </strong>Restaurant Management</li><li><strong>Course 19: </strong>Finance and Cash Management for Hospitality</li><li><strong>Course 20: </strong>Event Planner Course</li><li><strong>Course 21: </strong>Receptionist Skills</li><li><strong>Course 22: </strong>Conflict Resolution</li><li><strong>Course 23: </strong>Business Etiquette and Professional Behavior</li><li><strong>Course 24: </strong>Developing Interpersonal Skills Course</li><li><strong>Course 25: </strong>Decision Making and Critical Thinking Training</li><li><strong>Course 26: </strong>Call Centre Training</li><li><strong>Course 27: </strong>Effective Communication Skills</li><li><strong>Course 28: </strong>Time Management</li><li><strong>Course 29: </strong>Marketing Strategies for Business</li><li><strong>Course 30: </strong>Corporate Risk And Crisis Management</li></ul><p>With Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner.</p><p>Don't let this opportunity pass you by. Enrol in the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality today and take the first step towards achieving your goals and dreams.</p><p><strong>Why buy this Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality?</strong></p><ul><li><strong>Free CPD Accredited Certificate</strong> upon completion of Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li><li>Get <strong>a free student ID card</strong> with Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li><li><strong>Lifetime access</strong> to the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course materials</li><li>Get instant access to this Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course</li><li>Learn Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality from anywhere in the world</li><li>24/7 tutor support with the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course.</li></ul> <p><strong>Start your learning journey straightaway with our Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Training!</strong></p><p>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience.</p><p><strong>Certification</strong></p><p>You have to complete the assignment given at the end of the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course. After passing the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality exam You will be entitled to claim a PDF &amp; Hardcopy certificate accredited by CPD Quality standards completely free.</p> <h2>
        
        <div>CPD</div>
    </h2>

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                                        300 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course is ideal for:</strong></p><ul><li>Students seeking mastery in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li><li>Professionals seeking to enhance Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality skills</li><li>Individuals looking for a Level 2 Certificate in Understanding Excellence in Customer Service for a Hospitality-related career.</li><li>Anyone passionate about Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li></ul>
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        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</strong> doesn't require prior experience and is suitable for diverse learners.</p>
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        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</strong> bundle will allow you to kickstart or take your career in the related sector to the next stage.</p>
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        <div>Certificates</div>
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                                    <h4>CPD Accredited Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPD Accredited Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>If you are an <strong>international student</strong>, then you have to pay an additional <strong>10 GBP</strong> for each certificate as an international delivery charge.</p></div>

                        </div>

Academy for Health and Fitness

Online Course Marketing

Hospitality & Catering

Certificate in Further Education & Training (Cert Ed)

Certificate in Education & Training (CET)

Hospitality Management

Hospitality & Tourism

Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

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					<div><p><b>Call Centre Training</b> is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. <b>Call Centre Training </b>also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.</p></div>
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Course Cloud

Customer Care

Customer Service

Centre for Counselling & Psychotherapy Training (CCPT)

Call Center

Trainers Course

Teaching & Training

Call Centre Training

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd.</p><p>From the fundamentals of <strong>Customer Relationship Management</strong> and <strong>Public Relations</strong> strategies to the nuances of <strong>Phone-based Customer Service</strong> and <strong>KYC</strong> protocols, this bundle offers a deep insight into <strong>Customer Service Excellence</strong>. It also includes specialised training in <strong>Hospitality</strong>, <strong>Service Helpdesk</strong>, and <strong>Technical support</strong>, along with personal development courses like <strong>Assertiveness</strong>, <strong>Conflict resolution</strong>, and <strong>Effective Communication Skills</strong>.</p><p><strong>Courses Included In this CRM Training Are:</strong></p><ul><li><strong> Course 01:</strong> Customer Relationship Management</li><li><strong> Course 02:</strong> PR: Public Relation</li><li><strong> Course 03:</strong> Phone-Based Customer Service</li><li><strong> Course 04:</strong> Know Your Customer (KYC)</li><li><strong> Course 05:</strong> Customer Service - Representative</li><li><strong> Course 06:</strong> Customer Service &amp; Environment</li><li><strong> Course 07:</strong> Patient Customer Service Training</li><li><strong> Course 08:</strong> Customer Service Fraud Officer</li><li><strong> Course 09:</strong> Service Helpdesk &amp; Technical Support</li><li><strong> Course 10:</strong> Call Centre Training</li><li><strong> Course 11:</strong> Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li><li><strong> Course 12:</strong> Assertiveness and Self Confidence Development</li><li><strong> Course 13:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong> Course 14:</strong> Hotel Management with Hotel Receptionist and Hospitality Management</li><li><strong> Course 15:</strong> Professional Waiter Diploma</li><li><strong> Course 16:</strong> Receptionist Skills</li><li><strong> Course 17:</strong> Conflict Resolution</li><li><strong> Course 18:</strong> Decision-Making and Critical Thinking Training</li><li><strong> Course 19:</strong> Developing Interpersonal Skills Course</li><li><strong> Course 20:</strong> Effective Communication Skills</li></ul><p>Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert!</p><p><strong>Learning Outcomes of the CRM, PR &amp; Phone-Based Customer Service Bundle:</strong></p><ul><li>Master CRM strategies to enhance customer loyalty and retention.</li><li>Develop effective PR skills for managing public perception and communication.</li><li>Deliver exceptional phone-based customer service across industries.</li><li>Understand and implement KYC procedures for customer verification.</li><li>Enhance customer service skills specifically tailored for hospitality management.</li><li>Improve interpersonal, decision-making, and critical thinking skills.</li></ul><p><strong>Why Choose Our CRM, PR &amp; Phone-Based Customer Service Bundle?</strong></p><ul><li>Get a <strong>Free QLS Endorsed Certificate</strong> upon completion of the CRM bundle</li><li>Get a <strong>Free Student ID Card</strong> with CRM Training</li><li>The CRM course is <strong>Affordable and Simple</strong> to understand</li><li><strong>Lifetime Access</strong> to the CRM course materials</li><li>The CRM course comes with <strong>24/7 Tutor Support</strong></li></ul> <p>Start your learning journey straight away!</p><p><strong> Course Curriculum </strong></p><p><strong> Course 01: Diploma in Customer Relationship Management at QLS Level 4</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong> Course 02: PR: Public Relation</strong></p><ul><li>Module 01: Introduction to Public Relations</li><li>Module 02: Concepts of Public Relations</li><li>Module 03: Management and Organisation of Public Relations</li><li>Module 04: Public Relations Tactics and Research</li><li>Module 05: Major Fields of Public Relations Practice Part I</li><li>Module 06: Major Fields of Public Relations Practice Part II</li><li>Module 07: Social Media and PR</li><li>Module 08: Public Speaking</li><li>Module 09: Power of Storytelling</li><li>Module 10: Becoming an Influencer</li><li>Module 11: Importance of Body Language</li><li>Module 12: Implementing CSR</li><li>Module 13: Performance Evaluation and Performance Reporting</li><li>Module 14: Cross-Cultural Awareness</li><li>Module 15: Cross-Cultural Communication</li><li>Module 16: Corporate Cross-Cultural Awareness</li><li>Module 17: Cultural Values</li><li>Module 18: Working with and Managing a Culturally Diverse Team</li><li>Module 19: Defamation</li><li>Module 20: Crisis management</li><li>Module 21: Media Regulatory Bodies</li><li>Module 22: Ethics: Professionalism in Public Relations</li><li>Module 23: Decision Making with Critical Thinking</li></ul><p><strong> Course 03: Phone-Based Customer Service</strong></p><ul><li>Module 01: Introduction to Customer Service</li><li>Module 02: What's Different about Good Customer Service?</li><li>Module 03: Customer Relationship Management</li><li>Module 04: Customer Service Communication Strategies</li><li>Module 05: Aspects of Phone Etiquette</li><li>Module 06: Building Rapport Over the Phone</li><li>Module 07: Inbound and Outbound Calls</li><li>Module 08: Active Listening and Managing Tough Callers</li><li>Module 09: Managing Interoffice Calls and Voicemail</li><li>Module 10: Problem Solving over the Phone</li><li>Module 11: Intra Organisation Dealings</li><li>Module 12: Measuring Customer Service</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 17 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free</strong> (Previously it was £12.99*20 = £260)</li><li><strong>CPD Hard Copy Certificate: Free</strong> (For The Title Course: Previously it was £29.99)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (For The Title Course: Previously it was £99)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        310 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Customer service reps</li><li>PR professionals</li><li>Hospitality staff</li><li>Call centre agents</li><li>Anyone in service</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this CRM bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Customer Relationship Manager - £30,000 to £50,000</li><li>Public Relations Officer - £25,000 to £40,000</li><li>Call Centre Manager - £28,000 to £45,000</li><li>Patient Service Specialist - £20,000 to £35,000</li><li>Hotel Receptionist/Manager - £18,000 to £30,000</li><li>Customer Service Trainer - £25,000 to £40,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>Customer Relationship Management CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>Diploma in Customer Relationship Management at QLS Level 4</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Hard copy certificate - Included</em></p><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

Customer Relations

Customer Relationship Management

CRM (Customer Relationship Management)

Professional Skills Course (PSC)

CRM, PR & Phone-Based Customer Service

Studyhub UK

Basic Security Training (BST)

Basic Life Support (BLS)

Bar Professional Training Course (BPTC)

Life Coach Training

Health Coach Training

Studyhub Lifetime Prime Membership

<p><strong>Are you interested in pursuing a career in the </strong><strong>Customer Success Manager Advanced Diploma</strong><strong> industry or learning more about it?</strong></p><p>If yes, then you have come to the right place. Our comprehensive courses on Customer Success Manager Advanced Diploma will assist you in producing the best possible outcome by learning the Customer Success Manager Advanced Diploma skills.</p><p>The Customer Success Manager Advanced Diploma bundle is for those who want to be successful. In the Customer Success Manager Advanced Diploma bundle, you will learn the essential knowledge needed to become well versed in Customer Success Manager Advanced Diploma.</p><p><strong>Why would you choose the Customer Success Manager Advanced Diploma course from Compliance Central:</strong></p><ul><li>Lifetime access to Customer Success Manager Advanced Diploma courses materials</li><li>Full tutor support is available from Monday to Friday with the Customer Success Manager Advanced Diploma course</li><li>Learn Customer Success Manager Advanced Diploma skills at your own pace from the comfort of your home</li><li>Gain a complete understanding of Customer Success Manager Advanced Diploma course</li><li>Accessible, informative Customer Success Manager Advanced Diploma learning modules designed by expert instructors</li><li>Get 24/7 help or advice from our email and live chat teams with the Customer Success Manager Advanced Diploma bundle</li><li>Study Customer Success Manager Advanced Diploma in your own time through your computer, tablet or mobile device</li></ul><p>Our Customer Success Manager Advanced Diploma bundle starts with the basics of Customer Success Manager Advanced Diploma and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Success Manager Advanced Diploma is intuitive and easy to understand.</p><p><strong>Courses in this Customer Success Manager Advanced Diploma Bundle:</strong></p><ul><li><strong>Course 01: </strong>CRM - Customer Relationship Management</li><li><strong>Course 02: </strong>Customer Service Manager</li><li><strong>Course 03: </strong>Customer Service - Representative</li><li><strong>Course 04: </strong>Customer Service Agent</li><li><strong>Course 05: </strong>Phone-Based Customer Service</li><li><strong>Course 06: </strong>Call Centre Training</li><li><strong>Course 07: </strong>Cold Call to Boost Sales</li><li><strong>Course 08:</strong> Business English and Communication</li><li><strong>Course 09: </strong>Persuasion in Business Communications</li><li><strong>Course 10: </strong>Know Your Customer (KYC)</li><li><strong>Course 11: </strong>Customer Due Diligence (CDD) Techniques</li><li><strong>Course 12: </strong>CSS - Customer Service and Support</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Customer Success Manager Advanced Diploma bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Success Manager Advanced Diploma.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To enrol in this Customer Success Manager Advanced Diploma course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The Customer Success Manager Advanced Diploma bundle will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Customer Success Manager Advanced Diploma.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>12 CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Each CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p>CPD accredited hard copy certificates are available for £10.79 each</p><p><strong>Delivery Charge for Each Hard Copy Certificates:</strong></p><ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

                        </div>

Compliance Central

Customer Success Manager Advanced Diploma

<p><strong>Are you interested in pursuing a career in the </strong><strong>CRM Manager Advanced Diploma</strong><strong> industry or learning more about it?</strong></p><p>If yes, then you have come to the right place. Our comprehensive courses on CRM Manager Advanced Diploma will assist you in producing the best possible outcome by learning the CRM Manager Advanced Diploma skills.</p><p>The CRM Manager Advanced Diploma bundle is for those who want to be successful. In the CRM Manager Advanced Diploma bundle, you will learn the essential knowledge needed to become well versed in CRM Manager Advanced Diploma.</p><p><strong>Why would you choose the CRM Manager Advanced Diploma course from Compliance Central:</strong></p><ul><li>Lifetime access to CRM Manager Advanced Diploma courses materials</li><li>Full tutor support is available from Monday to Friday with the CRM Manager Advanced Diploma course</li><li>Learn CRM Manager Advanced Diploma skills at your own pace from the comfort of your home</li><li>Gain a complete understanding of CRM Manager Advanced Diploma course</li><li>Accessible, informative CRM Manager Advanced Diploma learning modules designed by expert instructors</li><li>Get 24/7 help or advice from our email and live chat teams with the CRM Manager Advanced Diploma bundle</li><li>Study CRM Manager Advanced Diploma in your own time through your computer, tablet or mobile device</li></ul><p>Our CRM Manager Advanced Diploma bundle starts with the basics of CRM Manager Advanced Diploma and gradually progresses towards advanced topics. Therefore, each lesson of this CRM Manager Advanced Diploma is intuitive and easy to understand.</p><p><strong>Courses in this CRM Manager Advanced Diploma Bundle:</strong></p><ul><li><strong>Course 01: </strong>CRM - Customer Relationship Management</li><li><strong>Course 02: </strong>Customer Service Manager</li><li><strong>Course 03: </strong>Customer Service - Representative</li><li><strong>Course 04: </strong>Customer Service Agent</li><li><strong>Course 05: </strong>Phone-Based Customer Service</li><li><strong>Course 06: </strong>Call Centre Training</li><li><strong>Course 07: </strong>Cold Call to Boost Sales</li><li><strong>Course 08: </strong>Business English and Communication</li><li><strong>Course 09: </strong>Persuasion in Business Communications</li><li><strong>Course 10: </strong>Email Writing Training</li><li><strong>Course 11: </strong>Diploma in Data Analysis Fundamentals</li><li><strong>Course 12: </strong>Strategic Planning for Sales and Marketing</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The CRM Manager Advanced Diploma bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in CRM Manager Advanced Diploma.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To enrol in this CRM Manager Advanced Diploma course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The CRM Manager Advanced Diploma bundle will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to CRM Manager Advanced Diploma.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>12 CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Each CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p>CPD accredited hard copy certificates are available for £10.79 each</p><p><strong>Delivery Charge for Each Hard Copy Certificates:</strong></p><ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

                        </div>

CRM Manager Advanced Diploma

<p>Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it.</p>
<p>Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres.</p>
<h3><strong>Learning Outcomes</strong></h3>
<ul>
<li>Gain an in-depth understanding of call centre operations.</li>
<li>Identify and embody the essential traits of a successful call centre agent.</li>
<li>Master telephone etiquettes to create outstanding customer experiences.</li>
<li>Hone your communication skills for effective customer interactions.</li>
<li>Acquire expertise in scripting and negotiation techniques.</li>
</ul>
<h3><b>Why buy this <span>Call Centre Training: Excelling in Customer Service and Communication</span>?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Call Centre Training: Excelling in Customer Service and Communication</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this Call Centre Training: Excelling in Customer Service and Communication <span>course for</span></b><b>?</b></h3>
<ul>
<li>Aspiring call centre professionals looking to kickstart their career.</li>
<li>Customer service enthusiasts seeking to excel in call centre roles.</li>
<li>Existing call centre agents aiming to enhance their skills.</li>
<li>Managers and supervisors overseeing call centre teams.</li>
<li>Anyone passionate about delivering exceptional customer experiences.</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Call Centre Training: Excelling in Customer Service and Communication</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Call Centre Training: Excelling in Customer Service and Communication</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Call Centre Agent</strong>: £18,000 - £25,000 per annum</li>
<li><strong>Customer Service Representative</strong>: £18,000 - £30,000 per annum</li>
<li><strong>Call Centre Supervisor</strong>: £25,000 - £40,000 per annum</li>
<li><strong>Customer Experience Manager</strong>: £30,000 - £50,000 per annum</li>
<li><strong>Operations Manager (Call Centre):</strong> £40,000 - £60,000 per annum</li>
<li><strong>Call Centre Director</strong>: £60,000 - £100,000+ per annum</li>
</ul><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Call Centre</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Call Centre</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Traits of a Call Centre Agent</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Traits of a Call Centre Agent</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Agent and Customer Relationship</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Agent and Customer Relationship</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Telephone Etiquettes</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Telephone Etiquettes</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Communication Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Scripts and Negotiation Techniques</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Scripts and Negotiation Techniques</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Managing Difficult Customers</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Managing Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Call Centre Metrics and Benchmarking</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Call Centre Metrics and Benchmarking</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Call Centre Technology and Trends</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Call Centre Technology and Trends</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Counselling Skills

Certificate in Advanced English (CAE)

Call Centre Training: Excelling in Customer Service and Communication

<p>Unlock your potential and achieve your goals with our comprehensive online Call Centre Training  courses! Dive into a world of knowledge and skill enhancement right from the comfort of your own home. Whether you're looking to advance your career, explore a new hobby, or simply expand your horizons, our Call Centre Training courses are designed to empower you every step of the way.</p><p><strong>Key Features</strong></p><p>The Call Centre Training course includes the following offers: </p><ul><li>CPD Quality Standards Accredited Call Centre Training Course</li><li>Lifetime Access</li><li>No Hidden Fees</li><li>24/7 Tutor Support </li><li>Certificate Available with reasonable price</li></ul><p>Discover a wealth of learning opportunities with our diverse range of online courses including Call Centre Training. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Call Centre Training course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience.</p><p><strong>Curriculum</strong></p><ul><li><strong>Module 1: Introduction To Call Centre</strong></li><li><strong>Module 2: Traits Of A Call Centre Agent</strong></li><li><strong>Module 3: Agent And Customer Relationship</strong></li><li><strong>Module 4: Telephone Etiquettes</strong></li><li><strong>Module 5: Communication Skills</strong></li><li><strong>Module 6: Scripts And Negotiation Techniques</strong></li><li><strong>Module 7: Managing Difficult Customers</strong></li><li><strong>Module 8: Call Centre Metrics And Benchmarking</strong></li><li><strong>Module 9: Call Centre Technology And Trends</strong></li></ul><p><strong>Why This Online Course is Better for You:</strong></p><p>Unlike traditional classroom settings, our online Call Centre Training course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Call Centre Training course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Our Call Centre Training course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Invest in your future and unlock new career opportunities with our online Call Centre Training course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, our Call Centre Training course provide the expertise and certification you need to succeed.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            £9
        </p>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            £15
        </p>
            <div><p>A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</p></div>

                        </div>

One Education

<p>Earn up to £35,000 per year as a call centre agent with the right skills. Call centre agents earn good salaries, and they have the opportunity to learn new skills and advance their careers. This Call Center Training and Client Management course will teach you everything you need to know to be successful in a call centre role. Enrol today and start your career in call centre management!</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop essential communication skills to effectively engage with clients in a call centre environment.</li><li>Ability to apply proven telephone etiquette to create a positive customer experience.</li><li>Cultivate strong negotiation techniques for resolving conflicts and achieving win-win outcomes.</li><li>Master the art of managing difficult clients with empathy and professionalism.</li><li>Understand key call centre metrics and benchmarks to optimise performance and productivity.</li><li>Stay updated on the latest call centre technology and trends for enhanced efficiency.</li></ul><p>Elevate your call centre operations with our comprehensive training course designed to equip your team with the skills and knowledge needed to excel in client management. This course encompasses a wide range of modules, each focusing on crucial aspects of call centre dynamics. Through engaging and insightful content, your team will acquire essential communication skills, learn the art of effective negotiation, and develop strategies to manage challenging clients with finesse. </p><p>Additionally, they will gain a deep understanding of call centre metrics, enabling them to optimise performance and meet key benchmarks. Furthermore, the course explores the latest trends in call centre technology, ensuring that your team remains at the forefront of industry advancements. Don't miss this opportunity to enhance your call centre's performance. Enrol your team today and empower them with the skills needed to deliver exceptional client management.</p><p><strong>Certification</strong></p><p>Upon successful completion of the course, all learners will be eligible to receive a certificate titled Call Centre Training to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.</p><ul><li><strong>PDF Certificate:</strong> This digital version of your certificate will be available for you to download and print for totally <strong>FREE</strong>. </li><li><strong>Hardcopy Certificate (UK Delivery):</strong> For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</li><li><strong>Hardcopy Certificate (International Delivery): </strong>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>. </li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is perfect for:</p><ul><li>Call centre team leaders seeking to enhance their agents' skills.</li><li>Customer service representatives aiming to excel in client management.</li><li>Aspiring call centre managers looking to build a strong foundation.</li><li>Established call centres wanting to optimise their team's performance.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Representative: £18,000 - £25,000 per annum</li><li>Call Center Agent: £18,000 - £26,000 per annum</li><li>Team Leader: £22,000 - £35,000 per annum</li><li>Call Center Supervisor: £25,000 - £40,000 per annum</li><li>Call Center Manager: £30,000 - £55,000 per annum</li><li>Call Center Operations Director: £45,000 - £80,000 per annum</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Hardcopy Certificate (UK Delivery):</strong></p><p>For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</p><p><strong>Hardcopy Certificate (International Delivery): </strong></p><p>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</p></div>

                        </div>

Training Express

Call Centre Training and Client Management Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Call Centre Training: Mastering Customer Service Excellence. In this course, you&#39;ll learn:<br fr-original-style="" style="box-sizing: border-box;"></span></b></p><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Introduction to Call Centre:</span></strong></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the fundamentals of call centre operations, understanding the role and significance of call centres in the business ecosystem.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gain insights into the historical evolution and current trends shaping the call centrecentre industry.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Traits of a Call Centre Agent:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identify and develop the key qualities required for success as a call center agent.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn about empathy, resilience, problem-solving, and other essential traits that contribute to effective customer interactions.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Agent and Customer Relationship:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Delve into the dynamics of building strong and positive relationships between call centre agents and customers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the importance of trust, rapport, and personalized communication in fostering customer loyalty.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Telephone Etiquettes:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Master the art of professional telephone etiquette to create a positive and lasting impression on customers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn effective techniques for greeting, active listening, and closing calls courteously.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Communication Skills:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhance verbal and written communication skills to ensure clear and concise interactions with customers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore strategies for adapting communication styles to different customer personalities and situations.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Scripts and Negotiation Techniques:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the role of scripts in call centre interactions and learn how to personalize them for maximum impact.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Develop negotiation techniques to handle diverse customer requests and navigate challenging conversations effectively.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Managing Difficult Customers:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Acquire strategies for de-escalating tense situations and managing difficult customers with professionalism and composure.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore conflict resolution techniques to turn challenging interactions into positive experiences.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Call Centre Metrics and Benchmarking:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gain a comprehensive understanding of key performance metrics in the call centre industry.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to use benchmarking to assess and improve call centre performance, efficiency, and customer satisfaction.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Call Centre Technology and Trends:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the latest technological advancements and trends shaping the call center landscape.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how emerging technologies, such as AI and automation, are impacting customer service delivery.</li></ul>

John Academy

Business Communication Skills

Unlock the keys to unparalleled customer service excellence with our 'Call Centre Training' course. Dive into the essentials of call center operations, hone communication skills, master telephone etiquettes, and learn effective negotiation techniques. Navigate challenging interactions, manage difficult customers, and grasp the intricacies of call center metrics and benchmarking. Stay ahead of the curve with insights into the latest technology trends shaping the industry. Elevate your career and contribute to organizational success by enrolling today. Develop the skills needed to excel as a call center professional and create lasting customer satisfaction.

Call Centre Training: Mastering Customer Service Excellence


Redhill

<h3><b>Call centre training course description</b></h3>
      <p>A theory based course covering the major technologies found in call centres today.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
				<li>ACD </li>
                    <li>IVR</li>
                    <li>CRM</li>
                    <li>CTI</li>
					<li>Diallers</li>
                  </ul>
        <h5>
        <b>Call centre training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Anyone needing to know about technologies used in call centres. </p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>Telecommunications Introduction<br />
                    Introduction to data comms and networking</p>
              
							<li><b>Duration</b></li>
							
              <p>2 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Call centre training course contents</b></h3>
      <ul>
				<li>Overview </li><p>
What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures.

</p><li>Telephony and telecomms basics </li><p>
PSTN, switching, PBXs, call routing.

</p><li>Data basics </li><p>
OSI, IP, VoIP.

</p><li>Routing, queuing and matchmaking </li><p>
Principles, distribution, sequencing.

</p><li>ACDs </li><p>
PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features.

</p><li>Call centre integration </li><p>
Media types, VoIP, unified messaging, VoiceXML.

</p><li>CTI </li><p>
Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers.

</p><li>Diallers </li><p>
History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling.

</p><li>Management tools </li><p>
Measuring, managing, optimising, recorders, forecasting call centre resources.
</p>
      </ul>

Systems & Network Training

Network & Security

Network Engineer

Essential call centre technologies

<p><strong>*** Don't Spend More; Spend Smart***</strong></p><p><strong>Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now</strong></p><p>Tired of browsing and searching for a <strong>Call Centre Training </strong>course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed.</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all-in<strong>-</strong>one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market.</p><p>Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Call Centre Training Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> </strong><strong>Course 01: </strong>Phone-Based Customer Service</li><li><strong> </strong><strong>Course 02: </strong>Customer Relationship Management</li><li><strong> </strong><strong>Course 03: </strong>Retail Strategy</li><li><strong> </strong><strong>Course 04: </strong>Public Speaking and Presentation Skill Course<strong><br /></strong></li><li><strong> </strong><strong>Course 05: </strong>Sales: Psychology of Customers</li><li><strong> </strong><strong>Course 06: </strong>Telesales Executive Training</li><li><strong> </strong><strong>Course 07: </strong>Facilities Management Level 3</li><li><strong> </strong><strong>Course 08: </strong>Data Protection and Data Security Level 2</li><li><strong> </strong><strong>Course 09: </strong>Effective Communication Skills Diploma</li><li><strong> </strong><strong>Course 10: </strong>The Formula to Talk with Strangers</li><li><strong> </strong><strong>Course 11: </strong>Emotional Intelligence and Human Behaviour</li><li><strong> </strong><strong>Course 12: </strong>Content Management</li><li><strong> </strong><strong>Course 13: </strong>Touch Typing Essential Skills Level 3</li><li><strong> </strong><strong>Course 14: </strong>Stress Management Training</li></ul><p><strong>Benefits you'll get choosing Apex Learning for this Call Centre Training:</strong></p><ul><li>Pay once and get lifetime access to 14 CPD courses</li><li>Free e-Learning App for engaging reading materials &amp; helpful assistance</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li><li>Gain valuable knowledge without leaving your home</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Curriculum:</strong></p><p><strong> Course 01: Phone-Based Customer Service</strong></p><ul><li>Module 1: Introduction to Customer Service</li><li>Module 2: What's Different about Good Customer Service?</li><li>Module 3: Customer Relationship Management</li><li>Module 4: Customer Service Communication Strategies</li><li>Module 5: Aspects of Phone Etiquette</li><li>Module 6: Building Rapport Over the Phone</li><li>Module 7: Inbound and Outbound Calls</li><li>Module 8: Active Listening and Managing Tough Callers</li><li>Module 9: Managing Interoffice Calls and Voicemail</li><li>Module 10: Problem Solving over the Phone</li><li>Module 11: Intra Organisation Dealings</li><li>Module 12: Measuring Customer Service</li></ul><p><strong> Course 02: Customer Relationship Management</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong> Course 03: Retail Strategy<br /></strong></p><ul><li>Module 01: Introduction to Retail Management</li><li>Module 02: Retail Strategy</li><li>Module 03: Retail Buying and Merchandising</li><li>Module 04: Retail Pricing</li><li>Module 05: Supply Chain Management in Retailing</li><li>Module 06: The Sales Process and Dealing with Customers at the Checkout</li><li>Module 07: Importance of Consumer Behaviour</li><li>Module 08: Taking Trends and Targeting Customers Effectively</li><li>Module 09: The Importance of Communicating with Customers</li><li>Module 10: Choosing a Retail Location</li><li>Module 11: Retail Psychology</li><li>Module 12: Negotiate the Right Deal with Suppliers</li><li>Module 13: Develop Store Security Procedures</li><li>Module 14: Management Skills for Leading Your Team</li><li>Module 15: Selling in Multiple Channels</li><li>Module 16: Retail Brand Management</li><li>Module 17: Health &amp; Safety for Retail Stores</li><li>Module 18: Consumer Rights Act</li></ul><p><strong> Course 04: Public Speaking and Presentation Skill Course</strong></p><ul><li>Introduction</li><li>QUICK UNLEARNING Before Starting this "SKILL"</li><li>IS THIS HAPPENED WITH YOU????</li><li>Impressive Methods of Hooking Audience, even before your Speech or Presentation</li><li>6 Highly Impressive Methods of Starting any Speech or Presentation!!</li><li>Body Language: 6 Methods for Impressive Body Language for Speech or Presentation</li><li>Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety</li><li>Effective Methods of Ending Any Speech or Presentation</li></ul><p><strong> Course 05: Sales: Psychology of Customers</strong></p><ul><li>Introduction</li><li>Introducing A.S.K - concentrating on 'A' for ATTRACT.</li><li>Section 3 The 'S' of A.S.K. - SERVING</li><li>Section 4 The K of A.S.K</li><li>Section 5 ...And lastly...</li></ul><p><strong> Course 06: Telesales Executive Training</strong></p><ul><li>Module 1: Introduction to Tele Sales Executive Training</li><li>Module- 2: All About Telemarketing</li><li>Module 3: Elevate Sales on Telephone</li><li>Module 4: Prospective Telephone-Sales Expert</li><li>Module 5: The Right Words and Phrases to Use on a Sales Call</li><li>Module 6: Preparing The Call</li><li>Module 7: Opening The Call</li><li>Module 8: Structuring The Call</li><li>Module 9: Verbal Communication Skills</li><li>Module 10: Dealing with Objections</li><li>Module 11: Closing the Sale/ Gaining Commitment</li><li>Module 12: Dealing with Rejection</li><li>Module 13: Close a Sale Call</li><li>Module 14: Increasing your Earnings by Expanding Sales</li></ul><p><strong> Course 07: Facilities Management Level 3</strong></p><ul><li>Module 01: Introduction to Facility Management</li><li>Module 02: Space Management</li><li>Module 03: Managing Workplace Services</li><li>Module 04: Human Resource and Contract Management</li><li>Module 05: Lease Purchase and Vendor Management</li><li>Module 06: Health and Safety at Work</li><li>Module 07: Sustainable Facility Management</li><li>Module 08: Maintenance and Repairs</li><li>Module 09: Project Management</li><li>Module 10: Business Development and Succession Planning</li></ul><p><strong> Course 08: Data Protection and Data Security Level 2</strong></p><ul><li>GDPR Basics</li><li>GDPR Explained</li><li>Lawful Basis for Preparation</li><li>Rights and Breaches</li><li>Responsibilities and Obligations</li></ul><p><strong> Course 09: Effective Communication Skills Diploma</strong></p><ul><li>Module 01: Business Communication</li><li>Module 02: Verbal and Non-verbal Communication</li><li>Module 03: Written Communication</li><li>Module 04: Electronic Communication</li><li>Module 05: Communicating with Graphic</li><li>Module 06: Effectively Working for Your Boss</li></ul><p><strong> Course 10: The Formula to Talk with Strangers</strong></p><ul><li>Section 01: Course Overview</li><li>Section 02: The Formula</li><li>Section 03: Summary</li><li>Section 04: End</li></ul><p><strong> Course 11: Emotional Intelligence and Human Behaviour</strong></p><ul><li>Module 01: Human Behaviour and Basic Psychological Process</li><li>Module 02: Evolutionary Perspective of Human Behaviour</li><li>Module 03: Human Intelligence</li><li>Module 04: Intelligence Test and Variations in Intelligence</li><li>Module 05: Learning and Conditioning</li><li>Module 06: Language and Communication</li><li>Module 07: Introduction to Emotion</li><li>Module 08: Emotion Influences Cognition</li><li>Module 09: Stress, Anger and Conflict</li><li>Module 10: Emotional Intelligence</li><li>Module 11: Self-Leadership</li><li>Module 12: Neuro-Linguistic Programming (NLP)</li></ul><p><strong> Course 12: Content Management</strong></p><ul><li>Module 01: Introduction to Content Management</li><li>Module 02: Content Management System (CMS)</li><li>Module 03: Basics of Content Management Systems</li><li>Module 04: Content Strategy</li><li>Module 05: Content Marketing</li><li>Module 06: Content Marketing Tools and Tactics</li><li>Module 07: Content Marketing Strategy</li></ul><p><strong> Course 13: Touch Typing Essential Skills Level 3</strong></p><ul><li>Module 01: Getting Started</li><li>Module 02: DRILL 1 The home keys</li><li>Module 03: DRILL 2 e and i, g and h</li><li>Module 04: DRILL 3 o and n, shift keys and t</li><li>Module 05: DRILL 4 extra practice . and y</li><li>Module 06: DRILL 5 , and w</li><li>Module 07: DRILL 6 m and u</li><li>Module 08: DRILL 7 v and x</li><li>Module 09: DRILL 8 sentence drills</li><li>Module 10: DRILL 9 figures</li><li>Module 11: DRILL 10 alphabetical paragraphs</li><li>Module 12: Recap</li></ul><p><strong> Course 14: Stress Management Training</strong></p><ul><li>Beginning Concepts</li><li>Specific Stress Management Techniques</li><li>MORE Stress Reduction Strategies</li><li>Still MORE Stress Reduction Techniques - Part 1</li><li>Still MORE Stress Reduction Techniques - Part 2</li><li>Still MORE Stress Reduction Techniques - Part 3</li><li>BONUS Video &amp; Wrap Up!</li><li>Special LIVE Bonus Video!</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Call Centre Training bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>You will get the PDF Certificate for the title course (<strong>Phone-Based Customer Service</strong>) absolutely Free!</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Phone-Based Customer Service</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Apex Learning

Call Centre Training Courses

<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Managing Customer Excellence </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Managing Customer Excellence </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Managing Customer Excellence</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Managing Customer Excellence bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Managing Customer Excellence </strong>course provides complete 360-degree training on Managing Customer Excellence. You'll get not one, not two, not three, but <strong>twenty-five </strong>Managing Customer Excellence courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Managing Customer Excellence courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Managing Customer Excellence Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Customer Service Manager Training and Front Desk Certification</li><li>Course 02: Customer Relationship Management</li><li>Course 03: Complete Customer Service and Communication Skills</li><li>Course 04: Retail Customer Service &amp; Effective Customer Targeting</li><li>Course 05: Customer Service Fraud Officer</li><li>Course 06: Know Your Customer (KYC)</li><li>Course 07: Diploma in Customer Service &amp; Handling Complaints</li><li>Course 08: Phone-Based Customer Service</li><li>Course 09: Service Helpdesk &amp; Technical Support Course</li><li>Course 10: Call Centre Training: Excelling in Customer Service and Communication</li><li>Course 11: Complaints Handling for Customer Care: Best Practices</li><li>Course 12: Customer Service &amp; Environment</li><li>Course 13: Receptionist Diploma</li><li>Course 14: Effective Communication Skills Diploma</li><li>Course 15: Help Desk Training</li><li>Course 16: Customer Service Management: Recovering Difficult Customers</li><li>Course 17: Professional Certificate in Front Office</li><li>Course 18: Hotel Concierge Certification</li><li>Course 19: Ecommerce Management, Branding &amp; Marketing</li><li>Course 20: Professional Skills for Hotel Management Training</li><li>Course 21: Professional Crisis Management Certificate</li><li>Course 22: Marketing Strategies for Business</li><li>Course 23: Conflict Resolution</li><li>Course 24: Conversation Virtually with Anyone</li><li>Course 25: Decision Making and Critical Thinking Online Course</li></ul> <p>The <strong>Managing Customer Excellence </strong>course has been prepared by focusing largely on Managing Customer Excellence career readiness. It has been designed by our Managing Customer Excellence specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Managing Customer Excellence Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Managing Customer Excellence bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Managing Customer Excellence Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Managing Customer Excellence Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Managing Customer Excellence course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Managing Customer Excellence </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Managing Customer Excellence lessons</li><li>One to one assistance from Managing Customer Excellenceprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Managing Customer Excellencecourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Managing Customer Excellence courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Managing Customer Excellence certificate and transcript on the next working day</li><li>Easily learn the Managing Customer Excellence skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Managing Customer Excellence </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Managing Customer Excellence</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Managing Customer Excellence </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Managing Customer Excellence</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Managing Customer Excellence </strong>career because this course includes various courses as a bonus. This Managing Customer Excellence is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Managing Customer Excellence career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Finance Cert & Exam Prep

Online Course Creation

Commercial & Contract Management Certification Program (CCM)

Certified Manager of Quality

Customer Experience Management

Managing Customer Excellence - CPD Approved

<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Customer Experience Manager Diploma </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Customer Experience Manager Diploma </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Customer Experience Manager Diploma</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Customer Experience Manager Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Customer Experience Manager Diploma </strong>course provides complete 360-degree training on Customer Experience Manager Diploma. You'll get not one, not two, not three, but <strong>twenty-five </strong>Customer Experience Manager Diploma courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Customer Experience Manager Diploma courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Customer Experience Manager Diploma Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Customer Relationship Management</li><li>Course 02: Customer Service Manager Training and Front Desk Certification</li><li>Course 03: Complete Customer Service and Communication Skills</li><li>Course 04: Retail Customer Service &amp; Effective Customer Targeting</li><li>Course 05: Customer Service Fraud Officer</li><li>Course 06: Know Your Customer (KYC)</li><li>Course 07: Diploma in Customer Service &amp; Handling Complaints</li><li>Course 08: Phone-Based Customer Service</li><li>Course 09: Service Helpdesk &amp; Technical Support Course</li><li>Course 10: Call Centre Training: Excelling in Customer Service and Communication</li><li>Course 11: Complaints Handling for Customer Care: Best Practices</li><li>Course 12: Customer Service &amp; Environment</li><li>Course 13: Receptionist Diploma</li><li>Course 14: Effective Communication Skills Diploma</li><li>Course 15: Help Desk Training</li><li>Course 16: Customer Service Management: Recovering Difficult Customers</li><li>Course 17: Professional Certificate in Front Office</li><li>Course 18: Hotel Concierge Certification</li><li>Course 19: Ecommerce Management, Branding &amp; Marketing</li><li>Course 20: Professional Skills for Hotel Management Training</li><li>Course 21: Professional Crisis Management Certificate</li><li>Course 22: Marketing Strategies for Business</li><li>Course 23: Conflict Resolution</li><li>Course 24: Consumer Rights Certificate</li><li>Course 25: Decision Making and Critical Thinking Online Course</li></ul> <p>The <strong>Customer Experience Manager Diploma </strong>course has been prepared by focusing largely on Customer Experience Manager Diploma career readiness. It has been designed by our Customer Experience Manager Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Customer Experience Manager Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Experience Manager Diploma bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Customer Experience Manager Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Experience Manager Diploma Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Customer Experience Manager Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Customer Experience Manager Diploma </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Customer Experience Manager Diploma lessons</li><li>One to one assistance from Customer Experience Manager Diplomaprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Customer Experience Manager Diplomacourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Customer Experience Manager Diploma courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Customer Experience Manager Diploma certificate and transcript on the next working day</li><li>Easily learn the Customer Experience Manager Diploma skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Customer Experience Manager Diploma </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Experience Manager Diploma</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Customer Experience Manager Diploma </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Customer Experience Manager Diploma</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Customer Experience Manager Diploma </strong>career because this course includes various courses as a bonus. This Customer Experience Manager Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Experience Manager Diploma career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Service Design Courses (SDC)

Diploma in Management Studies (DMS)

Diploma in Professional Studies (DPS)

Customer Experience Manager Diploma - CPD Certified

<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Customer Relationship Manager Diploma </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Customer Relationship Manager Diploma </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Customer Relationship Manager Diploma</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Customer Relationship Manager Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Customer Relationship Manager Diploma </strong>course provides complete 360-degree training on Customer Relationship Manager Diploma. You'll get not one, not two, not three, but <strong>twenty-five </strong>Customer Relationship Manager Diploma courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Customer Relationship Manager Diploma courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Customer Relationship Manager Diploma Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Customer Relationship Management</li><li>Course 02: Understanding Excellence in Customer Relationship Management</li><li>Course 03: Customer Service Manager Training and Front Desk Certification</li><li>Course 04: Complete Customer Service and Communication Skills</li><li>Course 05: Retail Customer Service &amp; Effective Customer Targeting</li><li>Course 06: Customer Service Fraud Officer</li><li>Course 07: Know Your Customer (KYC)</li><li>Course 08: Diploma in Customer Service &amp; Handling Complaints</li><li>Course 09: Phone-Based Customer Service</li><li>Course 10: Service Helpdesk &amp; Technical Support Course</li><li>Course 11: Call Centre Training: Excelling in Customer Service and Communication</li><li>Course 12: Complaints Handling for Customer Care: Best Practices</li><li>Course 13: Customer Service &amp; Environment</li><li>Course 14: Receptionist Diploma</li><li>Course 15: Effective Communication Skills Diploma</li><li>Course 16: Help Desk Training</li><li>Course 17: Customer Service Management: Recovering Difficult Customers</li><li>Course 18: Professional Certificate in Front Office</li><li>Course 19: Hotel Concierge Certification</li><li>Course 20: Ecommerce Management, Branding &amp; Marketing</li><li>Course 21: Professional Crisis Management Certificate</li><li>Course 22: Marketing Strategies for Business</li><li>Course 23: Conflict Resolution</li><li>Course 24: Consumer Rights Certificate</li><li>Course 25: Decision Making and Critical Thinking Online Course</li></ul> <p>The <strong>Customer Relationship Manager Diploma </strong>course has been prepared by focusing largely on Customer Relationship Manager Diploma career readiness. It has been designed by our Customer Relationship Manager Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Customer Relationship Manager Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Relationship Manager Diploma bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Customer Relationship Manager Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Relationship Manager Diploma Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Customer Relationship Manager Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Customer Relationship Manager Diploma </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Customer Relationship Manager Diploma lessons</li><li>One to one assistance from Customer Relationship Manager Diplomaprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Customer Relationship Manager Diplomacourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Customer Relationship Manager Diploma courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Customer Relationship Manager Diploma certificate and transcript on the next working day</li><li>Easily learn the Customer Relationship Manager Diploma skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Customer Relationship Manager Diploma </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Relationship Manager Diploma</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Customer Relationship Manager Diploma </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Customer Relationship Manager Diploma</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Customer Relationship Manager Diploma </strong>career because this course includes various courses as a bonus. This Customer Relationship Manager Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Relationship Manager Diploma career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Customer Relationship Manager Diploma - CPD Certified

<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Customer Service Representative Diploma </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Customer Service Representative Diploma </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Customer Service Representative Diploma</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Customer Service Representative Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Customer Service Representative Diploma </strong>course provides complete 360-degree training on Customer Service Representative Diploma. You'll get not one, not two, not three, but <strong>twenty-five </strong>Customer Service Representative Diploma courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Customer Service Representative Diploma courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Customer Service Representative Diploma Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Diploma in Customer Service &amp; Handling Complaints</li><li>Course 02: Customer Service Manager Training and Front Desk Certification</li><li>Course 03: Customer Relationship Management</li><li>Course 04: Retail Customer Service &amp; Effective Customer Targeting</li><li>Course 05: Customer Service Fraud Officer</li><li>Course 06: Know Your Customer (KYC)</li><li>Course 07: Phone-Based Customer Service</li><li>Course 08: Service Helpdesk &amp; Technical Support Course</li><li>Course 09: Call Centre Training: Excelling in Customer Service and Communication</li><li>Course 10: Office Skills and Administration</li><li>Course 11: Complaints Handling for Customer Care: Best Practices</li><li>Course 12: Customer Service &amp; Environment</li><li>Course 13: Receptionist Diploma</li><li>Course 14: Effective Communication Skills Diploma</li><li>Course 15: Help Desk Training</li><li>Course 16: Customer Service Management: Recovering Difficult Customers</li><li>Course 17: Professional Certificate in Front Office</li><li>Course 18: Ecommerce Management, Branding &amp; Marketing</li><li>Course 19: Professional Crisis Management Certificate</li><li>Course 20: Marketing Strategies for Business</li><li>Course 21: Conflict Resolution</li><li>Course 22: Conversation Virtually with Anyone</li><li>Course 23: Line Management</li><li>Course 24: Workplace Productivity Training</li><li>Course 25: Decision Making and Critical Thinking Online Course</li></ul> <p>The <strong>Customer Service Representative Diploma </strong>course has been prepared by focusing largely on Customer Service Representative Diploma career readiness. It has been designed by our Customer Service Representative Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Customer Service Representative Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Service Representative Diploma bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Customer Service Representative Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Service Representative Diploma Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Customer Service Representative Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Customer Service Representative Diploma </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Customer Service Representative Diploma lessons</li><li>One to one assistance from Customer Service Representative Diplomaprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Customer Service Representative Diplomacourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Customer Service Representative Diploma courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Customer Service Representative Diploma certificate and transcript on the next working day</li><li>Easily learn the Customer Service Representative Diploma skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Customer Service Representative Diploma </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Service Representative Diploma</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Customer Service Representative Diploma </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Customer Service Representative Diploma</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Customer Service Representative Diploma </strong>career because this course includes various courses as a bonus. This Customer Service Representative Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Service Representative Diploma career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Diploma for School Business Leaders (DSBM)

Customer Service Representative Diploma - CPD Accredited

<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality </strong>course provides complete 360-degree training on Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality. You'll get not one, not two, not three, but <strong>twenty-five </strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Hotel Concierge Certification</li><li>Course 02: Professional Certificate in Front Office</li><li>Course 03: Receptionist Diploma</li><li>Course 04: Customer Service Manager Training and Front Desk Certification</li><li>Course 05: Customer Service Management: Recovering Difficult Customers</li><li>Course 06: Complete Customer Service and Communication Skills</li><li>Course 07: Retail Customer Service &amp; Effective Customer Targeting</li><li>Course 08: Customer Relationship Management</li><li>Course 09: Complaints Handling for Customer Care: Best Practices</li><li>Course 10: Phone-Based Customer Service</li><li>Course 11: Service Helpdesk &amp; Technical Support Course</li><li>Course 12: Call Centre Training: Excelling in Customer Service and Communication</li><li>Course 13: Diploma in Customer Service &amp; Handling Complaints</li><li>Course 14: Know Your Customer (KYC)</li><li>Course 15: Customer Service Fraud Officer</li><li>Course 16: Effective Communication Skills Diploma</li><li>Course 17: Help Desk Training</li><li>Course 18: Professional Skills for Hotel Management Training</li><li>Course 19: Hospitality Management</li><li>Course 20: Professional Crisis Management Certificate</li><li>Course 21: Marketing Strategies for Business</li><li>Course 22: Conflict Resolution</li><li>Course 23: Decision Making and Critical Thinking Online Course</li><li>Course 24: Hospitality Compliance Management Course</li><li>Course 25: Customer Service &amp; Environment</li></ul> <p>The <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality </strong>course has been prepared by focusing largely on Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality career readiness. It has been designed by our Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality lessons</li><li>One to one assistance from Level 2 Certificate in Understanding Excellence in Customer Service for Hospitalityprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitalitycourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality certificate and transcript on the next working day</li><li>Easily learn the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li><li>Those who want to enrol further in NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Understanding Excellence in Customer Service for Hospitality </strong>career because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

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				<div>
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					<div><p>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Call Centre Training has been specially designed to help learners gain a good command of Call Centre Training, providing them with a solid foundation of knowledge to become a qualified professional.</p><p>Through this Call Centre Training, you will gain both practical and theoretical understanding of Call Centre Training that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</p><p>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.</p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
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										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
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										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
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										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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					<ul>
							<li>
											<span>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
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										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
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											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
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			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong> Module 01: Introduction to Call Centre</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Call Centre</td><td><span>🕐 00:30:00</span></td>
				</tr>
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					<td colspan="4"><strong>Module 02: Traits of a Call Centre Agent</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Traits of a Call Centre Agent</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: Agent and Customer Relationship</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Agent and Customer Relationship</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: Telephone Etiquettes</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Telephone Etiquettes</td><td><span>🕐 00:30:00</span></td>
				</tr>
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					<td colspan="4"><strong>Module 05: Communication Skills</strong></td>
				</tr>
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					<td><i></i></td>
					<td>Communication Skills</td><td><span>🕐 00:30:00</span></td>
				</tr>
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					<td colspan="4"><strong>Module 06: Negotiation Techniques</strong></td>
				</tr>
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					<td><i></i></td>
					<td>Negotiation Techniques</td><td><span>🕐 00:30:00</span></td>
				</tr>
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					<td colspan="4"><strong>Module 07: Managing Difficult Clients</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Managing Difficult Clients</td><td><span>🕐 00:30:00</span></td>
				</tr>
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					<td colspan="4"><strong>Module 08: Call Centre Metrics and Benchmarks</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Call Centre Metrics and Benchmarks</td><td><span>🕐 00:30:00</span></td>
				</tr>
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					<td colspan="4"><strong>Module 09: Call Centre Technology and Trends</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Call Centre Technology and Trends</td><td><span>🕐 00:30:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Skill Up

Learning & Development

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

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				<p><span>Register on the Call Centre Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.</span></p><p><span>The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.</span></p><p><span>Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion.</span></p><p><span>The Call Centre Training course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones.</span></p><p><span>The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!</span></p><p><b>What You Get With The Call Centre Training course</b></p><ul><li><span>         </span><span>Receive a digital certificate upon successful completion of the course</span></li><li><span>         </span><span>Get taught by experienced, professional instructors</span></li><li><span>         </span><span>Study at a time and pace that suits your learning style</span></li><li><span>         </span><span>Get instant feedback on assessments </span></li><li><span>         </span><span>24/7 help and advice via email or live chat</span></li><li><span>         </span><span>Get full tutor support on weekdays (Monday to Friday)</span></li></ul>					</div>
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			<h2>Course Design</h2>		</div>
				</div>
				<div>
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				<div id="course-home"><div><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>         </span><span>Video lessons</span></li><li><span>         </span><span>Online study materials</span></li></ul></div></div>					</div>
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			<h2>Certification</h2>		</div>
				</div>
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								<div>
				<p><span>After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.</span></p>					</div>
						</div>
				</div>
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			<h2>Who Is This Course For:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.</span></p>					</div>
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			<h2>Requirements:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The online training is open to all students and has no formal entry requirements. To study the Call Centre Training course, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</span></p>					</div>
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					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Call Centre</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Call Centre</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Traits of a Call Centre Agent</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Traits of a Call Centre Agent</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Agent and Customer Relationship</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Agent and Customer Relationship</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Telephone Etiquettes</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Telephone Etiquettes</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Communication Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Negotiation Techniques</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Negotiation Techniques</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Managing Difficult Clients</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Managing Difficult Clients</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Call Centre Metrics and Benchmarks</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Call Centre Metrics and Benchmarks</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Call Centre Technology and Trends</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Call Centre Technology and Trends</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order your Certificates &amp; Transcripts	</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order your Certificates &amp; Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

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Studyhub Lifetime Prime Membership

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Customer Success Manager Advanced Diploma

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CRM Manager Advanced Diploma

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Call Centre Training: Excelling in Customer Service and Communication

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Call Centre Training Course

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Call Centre Training and Client Management Course

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