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If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Diploma in Telephone Etiquette for Customer Service Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field? Do you want to know the manners and etiquettes of telephone communication? Do you need to learn the proper behaviors of a phone conversation? This course is designed for the learners who want to know the details about telephone manner or etiquette. Course Description: The course covers professional telephone techniques and calls handling etiquette, with an emphasis on customer service. If you or your staffs have to deal with clients either face to face or over the telephone, then this course will help you to develop a customer caring attitude to delivering service appropriately and consistently. The course teaches the methods and techniques to increase your etiquette so that you can handle customers accurately. You will learn the basics of phrasing and listening skills and will be confident enough to apply the knowledge in your real life. By the end of the course, you will be an expert in telephone etiquettes and can talk with the clients professionally. Course Highlights Accredited Diploma in Customer Service: Telephone Etiquette is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Customer Service: Telephone Etiquette into 12 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Customer Service: Telephone Etiquette Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Customer Service: Telephone Etiquette is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Customer Service: Telephone Etiquette is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.   Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Accredited Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Accredited Diploma in Customer Service: Telephone Etiquette 00:20:00

Hospitality: Hospitality Course Online Our Level 5 Hospitality Management programme might help you discover your passion for a career in a service-based sector. Are you ready to develop your talents and have an enthusiasm for the hospitality sector? Look nowhere else! With a thorough curriculum, our Level 5 Hospitality Management covers all facets of hospitality management, from travel and tourism to food safety. With its nine specific modules, this Level 5 Hospitality Management the course will provide you with a strong grasp. This Level 5 Hospitality Management explains the fundamentals of the hospitality sector and its main divisions. By the help of Level 5 Hospitality Management You will examine the industry overview with an emphasis on various hotel kings and hospitality roles, changes, growth, and operations. With Level 5 Hospitality Management You will also learn how to manage marketing campaigns. Take the first step towards a lucrative career in the hospitality business by enrolling right away in our Level 5 Hospitality Management. Main Course: Level 5 Hospitality Management Course Free Courses are including with this Hospitality: Hospitality Course Along with The Hospitality: Hospitality Course, We Offer a free Level 5 Travel & Tourism Course Along with Hospitality: Hospitality Course, We Offer a free Level 2 Customer Service Course Special Offers of this Hospitality: Hospitality Course This Hospitality: Hospitality Course includes a FREE PDF Certificate. Lifetime access to this Hospitality: Hospitality Course Instant access to this Hospitality: Hospitality Course Get FREE Tutor Support to this Hospitality: Hospitality Course Hospitality: Hospitality Course Online With an emphasis on various hotel kinds and hospitality positions, this course on hospitality management will provide you with a strong understanding of the hospitality sector and its important areas. This course on hospitality management will teach you how to create a service management program that integrates cutting-edge technology, safety, security, and quality, as well as how to manage all hotel operations. Who is this course for? Hospitality: Hospitality Course Online For people who are enthusiastic about the hotel sector and want to thrive in a variety of professions within it, this Level 5 Hospitality Management programme is perfect. It is appropriate for: Job seekers Event planners Culinary enthusiastics Hospitality professionals seeking advancement Hospitality business owners Entrepreneurs seeking to expand their knowledge. Receptionists or customer service representatives working in the hospitality industry. Requirements Hospitality: Hospitality Course Online To enrol in this Hospitality: Hospitality Course, students must fulfil the following requirements. To join in our Hospitality: Hospitality Course, you must have a strong command of the English language. To successfully complete our Hospitality: Hospitality Course, you must be vivacious and self driven. To complete our Hospitality: Hospitality Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Hospitality: Hospitality Course. Career path Hospitality: Hospitality Course Online Candidates who successfully completed our Level 5 Hospitality Management programme can choose from a variety of careers, such as director of maintenance, marketing, operations, sales, and event planner, all of which provide handsome salaries in the UK between £30,000 and £60,000 annually.

Keep track of customer details in your CRM. It's a perfect memory. We will help you to identify tips for getting started and how to follow 8 steps to a successful Customer Relationship Management implementation. Learning Objectives Identify tips for getting started, Follow 8 steps to a successful Customer Relationship Management implementation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Sales force automation is an information system used to integrate and manage all sales, service, and marketing functions. Understand the key functions and benefits to sales and service providers. We will show you how to overcome complaints of time consumption and the benefits to managers and marketing. Learning Objectives Describe sales force automation, Summarize the benefits to sales, service, marketing, and management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Service resiliency is the ability to recover quickly from a challenging, adverse customer situation, disruptive change, crisis, trauma, or negative stress. Learn how to cut down on the frequency of adverse situations. Implement nine steps to increase your service resiliency. Learning Objectives Describe the characteristics of service resiliency, Assess your current levels of service resiliency, Apply nine strategies for remaining R.E.S.I.L.I.E.N.T in adversity Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Generally, organizations gave client support eye to eye or by phone. This changed with the appearance of the web, which has made it moderately economical and easy to manage client inquiries through email and live visit administrations. Compelling electronic client care is based on an establishment of netiquette, the standards of composed correspondence and a strong comprehension of client care. In this course, you will figure out how to join these variables to effectively offer your clients an incredible encounter. You Will Learn: Why electronic client support is presently the standard in current organizations Why electronic client assistance accompanies benefits and weaknesses Instructions to send suitable online messages that decidedly draw in clients and tackle their issues Instructions to show civility on the web and send out the correct vibe in both your messages and on your site The standards of good client assistance and how these mean an electronic climate Advantages of Taking This Course: In the event that you work in a client assistance job, this course will show you how to speak with clients through email and online talk to determine their issues and answer their questions. On the off chance that you are an entrepreneur, this course will help you decide on the off chance that you are thinking about joining electronic client support into the everyday running of your business. In the event that your job involves copywriting or advertising, this course will assist you with making compelling item portrayals for an organization site. This course will assist you with composing important messages that will make your client focus on your messages, consequently expanding deals and boosting your organization's standing.

Identify your primary value proposition and your unique selling position. Get 'out of the box,' and be different. Innovation is a highly sought-after Value Proposition. Understand how you can be an information navigator for your clients. Discover how you can exceed the four levels of customer expectations. Learning Objectives Define your Value Proposition, Create a personal brand to stand out from competitors, Implement nine strategies for increasing referrals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

CRM is a software or internet-based approach to managing customer contacts and relevant data. Five must-have CRM features include sales management tools, marketing automation, customer support, data tracking and integration and analytics. Discover how to ensure that your CRM will not fail with employees. Understand and the correct CRM required for your requirements. Learning Objectives Explain the importance of managing customer contacts in a CRM, Implement five must-have features Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams