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Course Overview Are you looking to gain a new in-demand skill from the comfort of your home? Well, look no further; you've come to the right place! Our easy-to-follow Workplace Productivity Hacks will provide you with all the deep knowledge and insight you need to know about this topic. This comprehensive course has been broken down into several manageable modules, which we believe will assist you to easily grasp each concept - from the fundamental to the more advanced aspects of the course.  Learn the most in-demand skills from the safety & comfort of your home. Enjoy the freedom to learn at your own comfortable pace and prepare yourself for the market of the future. Learning Outcomes Whether you are an aspiring professional or a complete beginner, this course will improve your expertise and boost your CV with key skills and an accredited certification attesting to your knowledge. Entry Requirement This course is available to all learners of all academic backgrounds.Learners should be aged 16 or over to undertake the qualification.Some basic understanding of the English language and numeracy. Why choose us? Affordable, engaging & high-quality e-learning study materials;Tutorial videos/materials from the industry-leading experts;Study in a user-friendly, advanced online learning platform;Efficient exam systems for the assessment and instant result;The UK & internationally recognized accredited qualification;Access to course content on mobile, tablet, or desktop from anywhere, anytime;The benefit of career advancement opportunities;24/7 student support via email. Will I receive a certificate of completion? After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can, however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £29 or in PDF format at the cost of £19. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Career path Workplace Productivity Hacks is a useful qualification to possess and would be beneficial for any related profession or industry. Course Curriculum Module 01: Ways to Improve Workplace Productivity Ways to Improve Workplace Productivity 00:41:00 Module 02: Organisational Skills to Improve Productivity Organisational Skills to Improve Productivity 00:21:00 Module 03: Productive Communication Skills in the Workplace Productive Communication Skills in the Workplace 00:29:00 Module 04: Time Management Time Management 00:41:00 Module 05: Conflict Management Conflict Management 00:16:00 Module 06: Health, Safety and Wellness in the Workplace Health, Safety and Wellness in the Workplace 00:29:00 Module 07: Managing Stress and Coping Anxiety in the Workplace Managing Stress and Coping Anxiety in the Workplace 00:28:00

Are you ready to revolutionise your workplace, boost productivity, and propel your business to new heights? Welcome to the world of Industrial Psychology, where the secrets to a thriving and dynamic workforce are revealed! Immerse yourself in a comprehensive exploration of the intricate interplay between individuals and the workplace, diving into the nuanced realm of Industrial-Organisational Psychology. From deciphering the intricacies of individual differences shaping work behaviours to unravelling the secrets of effective job analysis and employee selection, this course is your gateway to a profound understanding of the human dimension within organisations. Our course transcends conventional boundaries, offering a dynamic exploration that blends theory with practical application. Whether you're a seasoned HR professional or an aspiring leader, "Industrial Psychology Insights" is your passport to a profound comprehension of the human psyche at work, elevating your capacity to drive organisational excellence. Elevate your career, refine your skills, and become a catalyst for positive change within the workplace. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Industrial-Organisational Psychology Module 2: Individual Differences and Work Behaviour Module 3: Job Analysis and Employee Selection Module 4: Training and Development Module 5: Performance Appraisal and Feedback Module 6: Motivation and Job Design Module 7: Leadership and Organisational Behaviour Learning Outcomes: Analyse individual differences impacting work behaviours for strategic management. Master the intricacies of job analysis and employee selection for effective recruitment. Develop and implement training programs that enhance organisational performance. Appraise and provide constructive feedback to elevate individual and team performance. Craft motivational strategies and optimal job designs for a thriving work environment. Understand and apply leadership principles to positively influence organisational behaviour. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking advanced insights. Managers aiming to enhance team performance. Psychologists interested in workplace dynamics. Graduates aspiring for organisational roles. Entrepreneurs navigating team dynamics. Career switchers exploring HR and psychology. Learning and development specialists. Individuals passionate about understanding workplace behaviour. Career path HR Manager Training and Development Specialist Organisational Psychologist Leadership Consultant Talent Acquisition Specialist Performance Management Analyst Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Dive into the realm of effective management with our course, 'Essentials of Becoming a Manager and Managing Teams'. Navigate the challenges of stepping into a managerial role in 'New Manager Mastery'. Discover the art of selecting the perfect candidate for your team in 'A Masterclass in Hiring For Your Teams' and foster an environment that promotes continuous growth with 'Creating a Culture of Learning in Your Organisation'. Equip yourself with top-tier interview techniques, manage stress, lead with conviction, conduct impactful meetings, and delve into the intricacies of advanced team management. Learning Outcomes Understand the transition intricacies and best practices of becoming a new manager. Master the strategies to effectively hire and onboard team members. Establish and nurture a growth-oriented learning culture within the organisation. Acquire techniques to proficiently manage stress, ensuring personal and team well-being. Lead meetings effectively and gain insights into advanced aspects of team leadership. Why buy this Essentials of Becoming a Manager and Managing Teams course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Essentials of Becoming a Manager and Managing Teams there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Essentials of Becoming a Manager and Managing Teams course for? Aspiring managers looking to transition into leadership roles seamlessly. Team leaders seeking to refine their hiring and team-building strategies. Organisational heads aiming to instil a robust learning culture. Professionals wanting to enhance their interview conduction skills. Individuals eager to develop leadership attributes and manage workplace stress. Prerequisites This Essentials of Becoming a Manager and Managing Teams does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Essentials of Becoming a Manager and Managing Teams was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Manager: £30,000 - £45,000 Team Leader: £25,000 - £35,000 HR Specialist: £28,000 - £40,000 Training and Development Officer: £27,000 - £37,000 Stress Management Consultant: £35,000 - £50,000 Meetings Coordinator: £22,000 - £30,000 Course Curriculum Section 01: New Manager Mastery What to Expect & About Me 00:02:00 Well Done! 00:02:00 It's a Different Job 00:03:00 You're Scared? Good! 00:02:00 The Manager Mindset 00:03:00 Set Expectations 00:04:00 Get Learning Leadership! 00:03:00 What is Culture? 00:02:00 Culture of Fairness 00:08:00 People Are Crazy 00:02:00 Mastering One To One Meetings 00:05:00 Manager to Coach 00:07:00 Me? A Psychologist? 00:02:00 Emotional Intelligence 00:05:00 Mastering Performance Evaluations 00:07:00 Welcoming New Starters 00:07:00 How to Hire a Diverse Workforce 00:06:00 Get the Basics Right Every Time 00:02:00 Conclusion 00:02:00 Section 02: A Masterclass In Hiring For Your Teams Introduction 00:02:00 The Importance of the Interview Process 00:03:00 What's Wrong With The Interview Process 00:07:00 Human Vs. Algorithm 1 00:02:00 Unconscious Interviewer Biases 00:03:00 Be Data Driven 00:03:00 Let's See You In Action 00:02:00 Keep it Relevant 00:02:00 Seriously Avoid These Topics 00:03:00 Benefits of a Diverse Workforce 00:03:00 How to Hire a Diverse Workforce 00:06:00 Hunger and Desire Over Skills 00:03:00 Culture Addition, Not Culture Fit 00:03:00 Compliment, Backup or Add To The Team 00:05:00 Hiring The Right Rank 00:04:00 What Are Your Location Restrictions 00:01:00 The Risk Of Delivering Less 00:02:00 The Risk Of Burnout 00:02:00 The Risk Of Losing The Headcount 00:02:00 Confirm The Job Is What They Think It Is 00:02:00 Sell Yourself, The Team & The Company 00:03:00 Don't Be A Jerk 00:02:00 It's Not About Making You Look Good 00:02:00 Managing Recruitment Agencies 00:04:00 Communications With The Candidate 00:03:00 Be Ready 00:03:00 Assign A Buddy 00:02:00 You Got It Wrong! 00:02:00 Conclusion 00:03:00 Section 03: Creating a Culture Of Learning In Your Organization What To Expect From The Course 00:02:00 Why Even Bother? 00:07:00 What Learning Used To Be Like 00:02:00 Individual Learner 00:01:00 Everyone Says They Are A Self-Learner 00:10:00 Online Communities 00:02:00 Embedding Learning Into Daily Life 00:03:00 Teach It To Learn It 00:02:00 Learning New Vs Becoming Expert 00:01:00 Listen Faster 00:01:00 Tom's Approach 00:02:00 The Paid Training Course Is History 00:03:00 Develop The Right Mental Habits 00:06:00 Make It Easier On Yourself 00:02:00 Manager Responsibilities 00:01:00 Are You Really A Centre Of Excellence? 00:02:00 Learning As Part Of Performance Evaluation 00:02:00 Don't Worry If People Leave 00:01:00 The Benefits Of A Skilled User Base 00:02:00 Push It, Push It, Push It 00:01:00 The Golden Hour 00:09:00 Internal Mobility 00:03:00 Team Secondment 00:02:00 Make People Good Enough To Quit 00:03:00 Lunch & Learns 00:02:00 Personalised Learning Plans 00:02:00 Use It Or Lose It 00:02:00 Certifiably Great 00:02:00 Get A Learning Buddy 00:02:00 Senior Leaders Responsibilities 00:01:00 Walk It From The Top 00:02:00 Learning Wherever, Whenever 00:02:00 Show Us The Data 00:02:00 Create Learning Champions 00:02:00 Gamification 00:02:00 Sell, Sell, Sell 00:03:00 Don't Block The Useful Sites 00:03:00 Create A Varied Library Of Resources 00:02:00 Encourage Conferences And Seminars 00:04:00 The Feedback Loop 00:02:00 Learning Is Expensive 00:03:00 Learning Takes Time 00:02:00 Concluding Remarks 00:04:00 Section 04: Job Interview Practicals: Complete Interview Skills Training Interview Masterclass - Maximize Your Chances of Success 00:03:00 Get Yourself Game Ready! 00:08:00 Final Prep Tips! 1-2 Days Before Interview 00:03:00 It's Interview Day! How to ACE the interview! 00:07:00 Positive Personality Traits Interviewers Are Desperate For 00:07:00 How to Engage & Impress in Conversation 00:05:00 The Art of Asking Questions 00:08:00 How to Answer Questions Using Skill & Psychological Tricks 00:10:00 After Interview - Still More You Can Do 00:05:00 Staying Professional 00:02:00 That Wasn't What You Expected!! 00:03:00 Waiting For The Answer 00:02:00 Let's Review The Tips - So Much To Consider 00:04:00 Section 05: Beating Burnout - Practical & Complete Stress Management Introduction to Overcoming Burnout 00:03:00 The Problem of Burnout in Modern Workplaces 00:06:00 Symptoms of Burnout - Do You Have It? 00:03:00 How Individuals Can Fight Back Against Burnout 00:12:00 How Leaders Can Create A Burnout Free Culture 00:10:00 Let's Review The Advice - What's Important? 00:03:00 Section 06: Practical Leadership: Complete Guide To Great Leadership Characteristics of Great Leaders - Introduction 00:02:00 Honesty, Coaching & The Mission 00:08:00 Empathy, Togetherness & Feedback 00:06:00 Change, Authenticity & Enablement 00:05:00 Perspective, Empowerment & Emotional Intelligence 00:05:00 My Favourite Tips & Bonus! 00:05:00 Section 07: Mastering Meetings - A Complete Practical Guide To Meetings What to Expect 00:04:00 What & Why? 00:03:00 The Cost of Meetings 00:02:00 Red Amber & Green Meetings 00:06:00 Do You Need A Meeting? 00:04:00 Timing Considerations 00:07:00 Contents of the Invite 00:03:00 Scheduling Etiquette 00:07:00 Considerations for Externals 00:05:00 The Meeting as an Opportunity 00:02:00 Chairing Meetings 00:01:00 Your Agenda 00:08:00 Kicking Off 00:06:00 During The Meeting 00:08:00 After Meeting Minutes 00:06:00 Considerations 00:06:00 Concluding Remarks 00:02:00 Section 08: Advanced People Management - What They Don't Tell You About Team Leading! What To Expect & About Me 00:02:00 Management Vs. Coaching 00:07:00 What Is Culture? 00:02:00 Culture of Fairness 00:08:00 How To Be A Great Listener 00:05:00 Mastering Performance Evaluations 00:07:00 Welcoming New Starters 00:07:00 Stupid Things NOT To Say To Your Team 00:07:00 Your Team Made A Mistake 00:06:00 Mastering Crucial Conversations 00:05:00 When to Fire Someone 00:06:00

Embark on a transformative journey into the realm of Higher Level Security Management, where every module unfolds a narrative of mastery in safeguarding what matters most. Begin with an exploration into the fundamentals, unraveling the intricate layers of security management that extend beyond the conventional. As you progress, delve into the strategic intricacies of organisational security, navigating the delicate balance between protection and operations. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Immerse yourself in the art of risk analysis and reduction, cultivating a profound understanding of how to shield against potential threats. Traverse the domains of physical and information security, where robust protection becomes an art form, ensuring the sanctity of vital assets. Elevate your expertise with insights into business resilience and crisis management, mastering the skills needed to navigate tumultuous waters. From the cyber frontier to the world of fraud prevention, hone your knowledge in cutting-edge technologies, fortifying the digital bastions. Conclude your odyssey with an exploration of laws and regulations, understanding the legal landscape that underpins effective security management. This is not just a course; it's a symphony of knowledge, orchestrating a future where security is not just a practice but a philosophy etched into every facet of protection and resilience. Course Curriculum Module 1: Foundations of Strategic Security Leadership Module 2: Strategic Safeguarding: Organisational Security Mastery Module 3: Risk Mastery: Analysis and Reduction Strategies Module 4: Defensive Fortifications: Physical and Information Security Mastery Module 5: Business Resilience & Crisis Leadership Module 6: Cyber Sentinels: Advanced Cyber Security & Fraud Prevention Module 7: Investigative Mastery: Security Investigations and Threat Awareness Module 8: Legal Frameworks: Security Compliance and Regulations Learning Outcomes: Master principles of security management for comprehensive organisational protection strategies. Implement effective organisational security measures, ensuring a secure working environment. Conduct thorough security risk analysis, developing strategies for risk reduction. Integrate robust physical and information security measures for comprehensive asset protection. Navigate business resilience and crisis management, fostering a resilient organisational culture. Hone expertise in cyber security and fraud prevention to safeguard digital assets. CPD 10 CPD hours / points Accredited by CPD Quality Standards Higher Level Security Management Diploma 1:46:45 1: Module 1: Foundations of Strategic Security Leadership 16:51 2: Module 2: Strategic Safeguarding: Organisational Security Mastery 12:14 3: Module 3: Risk Mastery: Analysis and Reduction Strategies 11:47 4: Module 4: Defensive Fortifications: Physical and Information Security Mastery 17:26 5: Module 5: Business Resilience & Crisis Leadership 09:46 6: Module 6: Cyber Sentinels: Advanced Cyber Security & Fraud Prevention 12:06 7: Module 7: Investigative Mastery: Security Investigations and Threat Awareness 11:14 8: Module 8: Legal Frameworks: Security Compliance and Regulations 14:21 9: CPD Certificate - Free 01:00 Who is this course for? Security professionals seeking advanced knowledge in strategic security management. Organisational leaders aiming to enhance security measures for business continuity. Risk analysts desiring proficiency in security risk analysis and reduction. IT professionals interested in mastering cyber security and fraud prevention strategies. Individuals transitioning to roles focused on security investigations and threat awareness. Career path Security Manager Risk Analyst Cyber Security Specialist Fraud Prevention Officer Security Investigator Compliance Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Embark on a transformative journey into the realm of Higher Level Security Management, where every module unfolds a narrative of mastery in safeguarding what matters most. Begin with an exploration into the fundamentals, unraveling the intricate layers of security management that extend beyond the conventional. As you progress, delve into the strategic intricacies of organisational security, navigating the delicate balance between protection and operations. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Immerse yourself in the art of risk analysis and reduction, cultivating a profound understanding of how to shield against potential threats. Traverse the domains of physical and information security, where robust protection becomes an art form, ensuring the sanctity of vital assets. Elevate your expertise with insights into business resilience and crisis management, mastering the skills needed to navigate tumultuous waters. From the cyber frontier to the world of fraud prevention, hone your knowledge in cutting-edge technologies, fortifying the digital bastions. Conclude your odyssey with an exploration of laws and regulations, understanding the legal landscape that underpins effective security management. This is not just a course; it's a symphony of knowledge, orchestrating a future where security is not just a practice but a philosophy etched into every facet of protection and resilience. Course Curriculum Module 1: Foundations of Strategic Security Leadership Module 2: Strategic Safeguarding: Organisational Security Mastery Module 3: Risk Mastery: Analysis and Reduction Strategies Module 4: Defensive Fortifications: Physical and Information Security Mastery Module 5: Business Resilience & Crisis Leadership Module 6: Cyber Sentinels: Advanced Cyber Security & Fraud Prevention Module 7: Investigative Mastery: Security Investigations and Threat Awareness Module 8: Legal Frameworks: Security Compliance and Regulations Learning Outcomes: Master principles of security management for comprehensive organisational protection strategies. Implement effective organisational security measures, ensuring a secure working environment. Conduct thorough security risk analysis, developing strategies for risk reduction. Integrate robust physical and information security measures for comprehensive asset protection. Navigate business resilience and crisis management, fostering a resilient organisational culture. Hone expertise in cyber security and fraud prevention to safeguard digital assets. CPD 10 CPD hours / points Accredited by CPD Quality Standards Higher Level Security Management Diploma 1:46:45 1: Module 1: Foundations of Strategic Security Leadership 16:51 2: Module 2: Strategic Safeguarding: Organisational Security Mastery 12:14 3: Module 3: Risk Mastery: Analysis and Reduction Strategies 11:47 4: Module 4: Defensive Fortifications: Physical and Information Security Mastery 17:26 5: Module 5: Business Resilience & Crisis Leadership 09:46 6: Module 6: Cyber Sentinels: Advanced Cyber Security & Fraud Prevention 12:06 7: Module 7: Investigative Mastery: Security Investigations and Threat Awareness 11:14 8: Module 8: Legal Frameworks: Security Compliance and Regulations 14:21 9: CPD Certificate - Free 01:00 Who is this course for? Security professionals seeking advanced knowledge in strategic security management. Organisational leaders aiming to enhance security measures for business continuity. Risk analysts desiring proficiency in security risk analysis and reduction. IT professionals interested in mastering cyber security and fraud prevention strategies. Individuals transitioning to roles focused on security investigations and threat awareness. Career path Security Manager Risk Analyst Cyber Security Specialist Fraud Prevention Officer Security Investigator Compliance Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to lead your organization through the complexities of change with confidence and competence? Our comprehensive Change Management Training course is designed to equip you with the knowledge, tools, and strategies to navigate and thrive in today's dynamic business environment. With a curriculum that covers every critical aspect of change management, this course is your gateway to mastering the art of change. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Change Management Training course helps learners understand how to effectively manage and adapt to change within an organization. Participants will explore the impact of change on individuals and organizations, learning strategies to engage and communicate with stakeholders. They will gain skills in human resource management, crisis management, and conflict resolution, ensuring they can handle challenges that arise during change processes. The course also covers techniques for managing attention, stress, and performance, helping learners maintain productivity and well-being. Additionally, learners will develop project management skills and learn how to assess and manage risks effectively. By the end of the course, participants will be equipped with practical tools and knowledge to lead and support change initiatives successfully, fostering a positive and adaptable work environment. Course Curriculum Module 01: Change Management Module 02: Change and the Individual Module 03: Change and the Organisation Module 04: Communication and Stakeholder Engagement Module 05: Human Resource Management Module 06: Crisis Management Module 07: Conflict Management Module 08: Attention Management Module 09: Performance Management Module 10: Project Management Module 11: Risk Assessment and Management Module 12: Stress Management Learning Outcomes: Understand key principles and processes in change management. Analyse how individuals respond to organisational change. Evaluate organisational strategies for effective change implementation. Develop communication plans for stakeholder engagement. Assess human resource strategies in managing organisational change. Identify techniques for managing stress during change initiatives. CPD 10 CPD hours / points Accredited by CPD Quality Standards Change Management Training 2:53:38 1: Module 01: Change Management 15:19 2: Module 02: Change and the Individual 21:13 3: Module 03: Change and the Organisation 21:38 4: Module 04: Communication and Stakeholder Engagement 12:06 5: Module 05: Human Resource Management 14:22 6: Module 06: Crisis Management 17:35 7: Module 07: Conflict Management 07:49 8: Module 08: Attention Management 20:01 9: Module 09: Performance Management 11:55 10: Module 10: Project Management 11:35 11: Module 11: Risk Assessment and Management 10:06 12: Module 12: Stress Management 08:59 13: CPD Certificate - Free 01:00 Who is this course for? Managers leading organisational change initiatives. HR professionals handling change impacts on staff. Team leaders managing change in their departments. Consultants advising on change management strategies. Executives overseeing organisational transformations. Career path Change Manager HR Manager Organisational Development Consultant Project Manager Risk Manager Performance Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

[Updated 2024] Having a skillset specialising in Office Administration, Business Administration & Retail Customer Service opens the door to a wide range of job opportunities, irrespective of the field. So, Enrol without delay in our Office Administration, Business Administration & Retail Customer Service course and kick start your career as an efficient administrator that every employer wants to hire! Students will gain a thorough grasp of the ideas and procedures of efficient administration via this Office Administration, Business Administration & Retail Customer Service online course. Organisational structure, leadership, communication, decision-making, and strategic planning are just a few of the subjects covered in the course. Students will gain knowledge of the administrator's function in establishing and preserving a productive and effective workplace throughout the course. They will also examine the various administrative communication methods and tactics and how to apply them to accomplish organisational objectives successfully. The significance of strategic planning and decision-making in the administration process will also be covered in the course. Students will gain knowledge of how to assess and analyse data, recognise important problems, and create and practice efficient solutions. They will have a firm foundation in Office, Administration & Retail Customer Service by the end of the course and will be prepared with the knowledge and abilities needed to manage and lead in a range of organisational contexts successfully. This Office Administration, Business & Retail Customer Service course will help you to - Understand the principles and practices of effective Office Administration, Business & Retail Customer Serviceand how to apply them in different organisational settings. Develop strong communication and leadership skills to manage and lead teams effectively. Learn how to analyse and evaluate data, identify key issues, and develop and implement effective solutions. Gain a solid understanding of the organisational structure, decision-making, and strategic planning. Be equipped with the knowledge and skills to successfully manage and lead in various organisational settings. ***ADDITIONAL GIFT*** Free Course 01: Customer Service Diploma Free Course 02: Minute Taking Course The substantial Office Administration, Business & Retail Customer Service is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enrolling in this Office Admin & Retail Customer Service course just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Administration and explore the key topics. Therefore, reinforce your knowledge and furnish your skills by enrolling in our course. Take one step closer to achieving your goal. Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order QLS Endorsed Hardcopy Certificate titled ' Diploma in Office Management, Business Administration & Retail Customer Service at QLS Level 4'. £89 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.

Unlock Your Full Potential with Our Office Skills for Customer Success Course! Acquire the essential skills that employers are looking for in today's competitive employment market. Our course covers every aspect you need to succeed in today's work environment, from understanding the Microsoft Office Suite to strengthening your organisational skills. This Office Skills Bundle is an invaluable asset for any professional looking to hone their abilities. By completing this course, one will gain an in-depth understanding of the fundamentals, allowing them to conduct business quickly and efficiently. Linked Topics: Office Administration Organisational skills Effective customer management skills Professional communication and correspondence skills Microsoft Office Suite Along with organisational skills, this learning experience provides insight into handling everyday customer service tasks such as responding to emails, writing reports, making phone calls, and dealing with demanding customers. Learners can acquire the skills required for success through practical exercises, case studies, and real-world scenarios. Additionally, those who complete the course will walk away equipped with the knowledge needed to effectively utilise all the tools available in a modern office setting - from document management software to virtual communication systems. With these newly acquired capabilities, graduates are sure to maximise their productivity and create positive experiences for every client they interact with. What you will discover are the following: Understanding of customer service principles and practices. Strengthen your time-management, organisational & business communication skills. Gain the skills to be a first-class Administrator. Ability to handle difficult customer situations with patience and professionalism. Understand the principles of quality customer service. Knowledge of conflict resolution and problem-solving techniques. Ability to use office technology and software to assist customers. Learn the essentials of using formulas and functions. Acknowledging data privacy and security regulations. Know customer service metrics and reporting. Ability to provide accurate information and follow up with customers. Benefits of studying Office Skills for Customer Service: 24/7 access to the course for 12 months Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Improve your chance of gaining professional skills and better-earning potential. Designed and delivered by industry professionals, this course provides an engaging course of study through modules taught with videos, practical exercises, online study materials and assessments. You will develop your understanding of best office administration and customer service practice, including role-specific skills in verbal and nonverbal communication, creating an office procedure guide, CRM and telephone etiquette. You also improve your IT skills with units on Microsoft Excel, Word and PowerPoint. Course Design This course is designed with the following modules: Admin Support Getting Started Getting Organized (I) Getting Organized (II) Managing Time Getting It All Done On Time Special Tasks Verbal Communication Skills Non-Verbal Communication Skills Empowering Yourself The Team of Two Taking Care of Yourself Wrapping Up Administrative Management Getting Started Why Your Office Needs Administrative Procedures Gathering the Right Tools Identifying Procedures to Include Top Five Procedures to Record What to Include in Your Binder (I) What to Include in Your Binder (II) Organising Your Binder What Not to Include in the Procedure Guide Share Office Procedure Guide Successfully Executing the Guide Wrapping Up Organisational Skills Getting Started Remove the Clutter Prioritize Scheduling Your Time To Do Lists Paper and Paperless Storage Organisations in Your Work Area Tools to Fight Procrastination Organising Your Inbox Avoid the Causes of Disorganization Discipline is the Key to Stay Organized Wrapping Up Customer Relations and Dealings Getting Started The Right Attitude Starts with You Stress Management (Internal Stressors) Stress Management (External Stressors) Transactional Analysis Why are Some Customers Difficult Dealing with the Customer Over the Phone Dealing with the Customer In Person Sensitivity in Dealing with Customers Scenarios of Dealing with a Difficult Customer Following up With a Customer Once You Have Addressed Their Issue Wrapping Up Telephone Etiquette Getting Started Aspects of Phone Etiquette Using Proper Phone Language Eliminate Phone Distractions Inbound Calls Outbound Calls Handling Rude or Angry Callers Handling Interoffice Calls Handling Voicemail Messages Methods of Training Employees Correcting Poor Telephone Etiquette Wrapping Up Customer Relationship Management Customer Relationship Management What CRM Is and Who It Serves Checklist for Success Requirement-Driven Product Selection Considerations in Tool Selection Strategies for Customer Retention Building the Future Homegrown vs. Application Service Provider Evaluating and Reviewing Your Program The Development Team Microsoft Office Word Getting Started Opening Working with the Interface Your First Document Basic Editing Tasks Basic Formatting Tasks Formatting Paragraphs Advanced Formatting Tasks Working with Styles Formatting the Page Sharing Your Document Wrapping Up Microsoft Office Powerpoint Getting Started Opening PowerPoint Working with the Interface Your First Presentation Working with Text Formatting Text and Paragraphs Adding Pictures Advanced Formatting Tasks Working with Transitions and Animations Setting Up Your Slide Show Showtime! Wrapping Up Microsoft Office Excel Getting Started Opening Excel Working with the Interface Your First Worksheet Viewing Excel Data Building Formulas Using Excel Functions Using Quick Analysis Formatting Your Data Using Styles, Themes, and Effects Printing and Sharing Your Workbook Wrapping Up How is the course assessed? To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Office skills training is ideal for the following: Customer service representatives and call centre agents who want to improve their communication and office skills. Individuals seeking employment in customer service seek recognition for their skills and knowledge. Employers and managers who want to provide training and development opportunities for their customer service staff. Small business owners who want to improve the quality of customer service provided by their employees. Anyone who wants to enhance their communication skills, organisational skills, and general proficiency in office-based customer service roles. Requirements This Office Skills bundle has no formal requirements. Career path After completing this office skills bundle you can explore the following career, Office Administrator Administration Assistant Front Office Manager Office Coordinator Office Assistant Compliance Administrator Explore each role to earn up to £14,000 to £28,000 per annum.

Overview of ISO 9001: Quality Management System In an era where excellence is paramount, quality management has surged as a pivotal sector. With its multifaceted industries, the UK thrives on ISO 9001: Quality Management Systems, ensuring business processes meet global standards. Embracing this ISO 9001: Quality Management Systems course unlocks opportunities in a dynamic environment that values quality. The demand for ISO 9001 expertise is robust and ever-growing, from major corporate giants to rising start-ups. Dive into this immersive ISO 9001: Quality Management Systems course and become a beacon of excellence in the realm of quality management. Unlock the potential of businesses and elevate your career trajectory. Get a quick look at the course content: This ISO 9001: Quality Management System Course will help you to learn: Understand ISO 9001's structure and key definitions. Identify roles and responsibilities in quality management. Recognise quality management principles and their applications. Analyse major alterations and updates to the ISO 9001. Evaluate organisational performance through set objectives. Use tools for efficient quality management system application. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this ISO 9001: Quality Management System. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the ISO 9001: Quality Management System course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This course is designed for individuals aiming to delve into the world of quality management using ISO 9001: Quality Management Systems. Whether you're a budding manager keen to streamline processes, a business owner wanting to understand and implement quality standards, or a consultant looking to advise organisations, this ISO 9001: Quality Management Systems course offers comprehensive insights. Delving into pivotal definitions, major changes, and quality objectives, attendees will leave equipped with the knowledge to assess and bolster organisational performance. Moreover, this ISO 9001: Quality Management Systems course curriculum serves those interested in setting up or refining quality management systems in alignment with ISO standards. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the ISO 9001: Quality Management System course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Quality Assurance Manager - £35K to £50K/year. ISO 9001 Auditor - £30K to £45K/year. Quality Systems Coordinator - £28K to £42K/year. Quality Improvement Specialist - £32K to £48K/year. Compliance Officer (Quality) - £27K to £40K/year. Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. 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Our Customer Support team is always available to assist you.  Course Curriculum Course Structure Course Structure 00:07:00 Critical Definitions What is Quality 00:00:00 What is ISO 00:08:00 What is a System - Management System 00:02:00 What is Policy - Quality Policy 00:06:00 What is Vision, Mission & Strategy 00:03:00 QA Vs QC 00:06:00 Effectiveness Vs Efficiency 00:06:00 Verification Vs Validation 00:11:00 Conformity Vs Nonconformity Vs Defect 00:04:00 Correction Vs Corrective Action Vs Preventive Action 00:08:00 Risk & Preventive Action 00:06:00 What is Competence 00:03:00 What is the Context of the Organization 00:05:00 Who are the Interested parties 00:03:00 What are the Needs & expectations 00:05:00 Management System Requirements 00:01:00 Who is a customer 00:02:00 What is Customer Satisfaction 00:06:00 Product Vs Service Vs Process 00:05:00 Document Vs Record 00:06:00 What is Customer Complaint 00:02:00 Measuring Vs Monitoring Vs Performance 00:02:00 Who is Responsible Who is Responsible 00:12:00 Responsibility Vs Accountability 00:02:00 Quality Management Principles Quality Management Principles 00:17:00 Major Changes ISO 9001:2015 Core Concepts 00:08:00 Major terminology Differences 00:04:00 Documented Information 00:07:00 Major changes - Organizational Knowledge 00:05:00 Major changes - Risk Based Thinking 00:06:00 Process Approach Process Approach Concept-1 00:04:00 What is PDCA 00:05:00 Process Approach Concept-2 00:03:00 Process Approach in ISO 9001:2015 00:04:00 Key Benefits 00:07:00 PDCA in ISO 9001 2015 00:10:00 Context of the Organization Understanding the Organization and its Context 00:08:00 Internal & External issues 00:03:00 SWOT Analysis 00:06:00 Interested Parties & their Needs & Expectations 00:03:00 KANO Model 00:10:00 Understanding the context - Summary 00:08:00 Choosing your Strategic Objective 00:05:00 Strategic Map Examples-1 00:03:00 Strategic Planning Process 00:06:00 What is a Vision 00:06:00 How to Create a Vision Statement 00:08:00 What is a Mission 00:06:00 SMART GOAL 00:06:00 SMART Goal Example 00:04:00 Strategic Map Examples-2 00:10:00 Context Chapter Summary 00:07:00 Quality Objectives Quality Objectives & Planning 00:05:00 ISO & SMART 00:02:00 Objectives Origin 00:06:00 Objectives Examples 00:07:00 Goal Vs Objective-1 00:07:00 Goal Vs Objective Example 00:02:00 Goal Vs Objective-2 00:10:00 Performance Evaluation Performance Evaluation in ISO 9001:2015 00:10:00 Customer Satisfaction 00:06:00 Analysis & Evaluation 00:12:00 Key Performance Indicators 00:08:00 Dashboard Examples 00:07:00 Management Review Meetings 00:11:00 Improvement 00:16:00 Nonconformity & Corrective Action 00:06:00 Nonconformity & Corrective Action Example 00:06:00 Nonconformity & Corrective Action Origin 00:06:00 Continual Improvement 00:01:00 Analysis Mindset 00:09:00 Quantitative Vs Qualitative 00:16:00 Now What Now What? 00:11:00 Course Summary 00:10:00 Helpful Tools SIPOC 00:06:00 Flowcharts 00:04:00 Control Charts 00:04:00 Cause and Effect Diagram 00:06:00 Pareto Chart 00:07:00 5 WHYs 00:03:00 Other Tools 00:08:00 Finally! 00:01:00 See you soon Bonus Lecture 00:02:00 Assignment Assignment - ISO 9001: Quality Management System 00:00:00

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