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In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company.  What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course. What You'll Learn STOP Losing Money Due to Poor or Average Customer Service! $$$ Make MORE Money from Each Customer! $$$ SAVE a Fortune in Advertising Dollars! $$$ Get MORE Referrals! $$$ Solve Problems FAST! Retain Existing Customers! Learn How to Create an Outstanding Customer Service Experience Learn the 5 Tenets of TQM Avoid the 10 Deadly Sins of Customer Service! How to Handle Difficult Customers like a PRO! ... and MUCH More!!! Why You Should Choose 'Outstanding Customer Service - The Ultimate Guide' Access from all types of devices with internet access and optimum screen size 2.5 hours of video lessons 1 full-length 1 resource to download A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Learning the ways of minimizing loss due to average or poor customer service Understanding how to handle difficult customers Learning to create an excellent customer service experience Avoiding the mistakes and errors in customer service Gaining knowledge of handling customers for retention Who Is This Course For? The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course. Requirements Basic / Simple Computer Skills Basic English Career Path With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company. Outstanding Customer Service - The Ultimate Guide! WHY Customer Service Is CRITICAL To Your Business! FREE 00:05:00 Good Isn't Good Enough! FREE 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00

Do you want to work as a customer service representative? Enjoy facing corporate challenges and thrive to become a service provider? Then this training package is for you! This CRM Bundle will provide you with a broad perspective of dealing with customers, and a better method to handle the external interactions and relationships that drive business growth. Our modules are primarily based on defining, building, sustaining, and improving long-term relationships with customers. By taking our courses the learners will focus on the lifetime value of their customers and by that time they will be able to : Understanding customer needs and wants Satisfying and motivating potential customers Translating them into an actual customer One of the key topics in the CRM bundle is Customer acquisition and retention this will cover issues such as : Acquiring customers at a lesser cost and acquiring as many customers as possible Acquiring customers who have an affinity and are business oriented Acquiring customers who are keen on the newer business model Along with this course you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a free student ID card. What other courses are included with this CRM Training? Course 01: Customer Relationship Management Course 02: Know Your Customer (KYC) Course 03: Retail Management - Level 5 Course 04: Phone-Based Customer Service Course 05: Sales: Psychology of Customers Course 06: GCSE English Course 07: Public Speaking and Presentation Skill Course Course 08: The Formula to Talk with Strangers Course 09: Level 2 Microsoft Office Essentials Course 10: Time Management Course 11: Stress Management Training From this CRM bundle Learners will acquire knowledge on : What is Customer Relationship Management (CRM) Importance of CRM in business Customer Retention & Loyalty Get an understanding of how the CRM process works Importance of retail management in business Practical tools and approaches for conducting customer attitude surveys Getting to know your customers, and identifying concerns and possibilities. Learn the Formula to Talk with Strangers Public Speaking and Presentation Skills Learn how to make the best use of time So, enrol now in this CRM (Customer Relationship Management) Training to advance your career! We are really delighted to offer this bundle on customer relationship management from a business viewpoint with you. The emphasis would be on addressing a wide range of critical subjects, beginning with the concept of CRM and progressing through the CRM process model. Each topic is intended to improve not only your academic comprehension but also your practical expertise. However, This training bundle will also teach you how to get up close and personal with your customers, engaging and teaching them so that they naturally return to you for value. Once they're hooked, they're significantly more inclined to buy your stuff. Course Curriculum Course Curriculum of CRM (Customer Relationship Management) Module 01: Introduction to Customer Relationship Management Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM How will I get my Certificate? After successfully completing the CRM (Customer Relationship Management) course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals and entrepreneurs looking to strengthen their understanding of how the customer works and thinks Customers-focused business owners or workers that want to enhance their Customer Relationship Management Strategy Senior marketing managers looking for a different approach when considering how to manage customer relationships Professionals aiming to advance their careers in marketing, leadership, or CRM. Requirements Our CRM (Customer Relationship Management) Training is fully compatible with PC's, Mac's, Laptop, tablets and Smartphone devices. Career path CRM manager Senior CRM manager Head of CRM Director of Performance Marketing The average salary of a CRM manager is approximately £48,000 per year Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included

This is an incredibly practical programme which has been developed to enable participants to improve their memory skills. The session focuses on specific techniques that can be used to improve retention of information. It also introduces the principles of mind-mapping By the end of this programme participants will be able to: Explain how our brain processes and stores information Describe the difference between short-term and long-term memory Use specific techniques to improve retention Explain the principles of mind mapping Be able to use mind maps to plan and order information Each participant, no matter how poor they believe their memory to be, will by the close of the session have learnt techniques that enable them to memorise 53 items in a prescriptive order - a massive boost to their confidence in their memory skills. 1 An introduction to the brain's functions Introductory brain-training How the brain works Left / right brain function Short-term and long-term memory Barriers to a good memory 2 Memory techniques Tips and techniques for improving memory Basic word association Chaining and linking Touchstone techniques Use of mnemonics Memory hooks Remembering names 3 Maximising memory Minimising barriers The importance of sleep and diet Supplements which may affect memory 4 Mind-mapping Purpose and principles Creating a mind map Use of colour to delight the eye and tickle the brain How to use the output from a map

Are you looking to enhance your HR and Payroll Management skills? If yes, then you have come to the right place. Our comprehensive course on HR and Payroll Management will assist you in producing the best possible outcome by mastering the HR and Payroll Management skills. The HR and Payroll Management course is for those who want to be successful. In the HR and Payroll Management course, you will learn the essential knowledge needed to become well versed in HR and Payroll Management. Our HR and Payroll Management course starts with the basics of HR and Payroll Management and gradually progresses towards advanced topics. Therefore, each lesson of this HR and Payroll Management course is intuitive and easy to understand. Why would you choose the HR and Payroll Management course from Compliance Central: Lifetime access to HR and Payroll Management course materials Full tutor support is available from Monday to Friday with the HR and Payroll Management course Learn HR and Payroll Management skills at your own pace from the comfort of your home Gain a complete understanding of HR and Payroll Management course Accessible, informative HR and Payroll Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the HR and Payroll Management bundle Study HR and Payroll Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your HR and Payroll Management Course Improve your chance of gaining in demand skills and better earning potential by completing the HR and Payroll Management HR and Payroll Management Curriculum Breakdown of the HR Course Section 1: Introduction Section 2: Core Concepts Section 3: Best Employee Retention Strategies That Actually Work Section 4: Employee Benefits & Retention Strategies Used by World's Top Companies Section 5: Practical Tips to Retain Employees in Your Organisation Section 6: Bonus Section: Building a Strong Relation with Employees Section 7: Conclusion Curriculum Breakdown of the Payroll Management Course Introduction The UK Payroll System Brightpay Paye, Tax, NI Conclusion and Next Steps CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The HR and Payroll Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in HR and Payroll Management. It is also great for professionals who are already working in HR and Payroll Management and want to get promoted at work. Requirements To enrol in this HR and Payroll Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The HR and Payroll Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to HR and Payroll Management. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Lean Six Sigma Yellow Belt Certification Program - Build a Knowledge Base of the Facets of Lean Six Sigma: On-Demand This course is designed to teach you the fundamental concepts of Lean Six Sigma and enable you to achieve IIL's Lean Six Sigma Yellow Belt Certification. The Lean Six Sigma methodology is focused on improving business performance, reducing costs, and increasing efficiency and productivity. In this course, you'll get an introduction to what Lean Six Sigma is about, including its vision, key metrics, and the DMAIC process (Define, Measure, Analyze, Improve, Control) which is the foundation of Lean Six Sigma and the de facto tool for process improvement. Improved processes result in higher quality, lower costs, and increased customer satisfaction! Benefits of Lean Six Sigma Gives leadership a standard, data-driven approach to improving results Gives project managers a set of understandable steps and tools to improve project effectiveness Generates higher net income by lowering operating costs Improves product and service quality through defect prevention and reduction Improves customer satisfaction and retention by identifying and meeting customer requirements Improves employee satisfaction by reducing rework What You Will Learn You will learn how to: Establish the structure that supports and sustains Lean Six Sigma Quality Identify and calculate key Lean Six Sigma Measurements (Sigma, DPMO and Yield) Select successful, high-impact projects that match to strategic objectives Document, measure and improve key processes using the DMAIC (Define, Measure, Analyze, Improve and Control) Methodology Utilize data-based thinking to make key business decisions Day One or eLearning Session One and Two: Introduction to the Fundamentals and Vision of Lean Six Sigma. Topics include: Lean Six Sigma's focus on the customer, on quality, and on results The costs of poor quality Critical factors to consider when deploying Lean Six Sigma Lean Six Sigma as a process improvement methodology Lean Six Sigma metrics Why do it - ROI and payback for Lean Six Sigma Business Process Management Critical Lean Six Sigma roles and responsibilities Main aspects of managing the organizational change Project selection Day Two or eLearning Session Two, Three, and Four: Metrics of Lean Six Sigma and the DMAIC Model. This part of the course will focus on the systematic and proven use of the Define, Measure, Analyze, Improve, and Control (DMAIC) Methodology to dramatically reduce current process defects. Participants will practice using the common tools and techniques behind each phase through interactive exercises. Topics include: How to strategically align business metrics and projects within an organization How to identify and measure quality characteristics which are critical to customers What does the customer (internal or external) really want from our products and services? Establishing appropriate teams and setting those teams up to be successful What defines a good measurement system? How are we doing (learning the secret to measuring the right things, right)? How to improve output measures by understanding and measuring the process Where are there defects (how to properly select and scope high-impact projects)? Where is the process broken (the Lean Six Sigma version of root cause analysis)? How to determine the process efficiency, or value add, of a process The appropriate use of quality tools Understanding the concept of variation and how to reduce knee-jerk reactions How to achieve breakthrough results for any key measure How can we ensure the identified improvements will be sustainable (the basics of process control)?

Employee onboarding is the process of integrating new hires into the organisation and helping them become productive and satisfied members of the team. It is a crucial step in ensuring the success and retention of new talent, as well as enhancing the organisational performance and reputation. However, employee onboarding is not a one-time event, but a continuous and ongoing process that requires careful planning, execution, and evaluation.  In this course, you will learn how to design and implement an effective and engaging employee onboarding programme that covers all the essential aspects of the process, such as preparation, checklist, programme, expectations, feedback, and follow-up. You will also learn how to tailor your onboarding programme to suit the needs and preferences of different types of employees, such as remote workers, diverse workers, or high-potential workers. By the end of this course, you will be able to create an employee onboarding programme that fosters a positive and lasting impression on your new hires and enhances their performance, satisfaction, and loyalty.

Professional Management is crucial to your company's success. In fact, managers can have the single largest impact on your organisation's productivity and overall profitability, with more influence over employee morale and performance than anyone else.

Unlock success in property management with our Block Management Training Program: Efficiency and Proficiency. Master the essentials of property listing, marketing, and the letting process. Dive into valuation, selling strategies, and tenant retention. Stay compliant with property regulations and seize opportunities in the ever-evolving UK property market. Elevate your skills in real estate with practical insights and expert guidance. Enroll now for a comprehensive training experience that ensures efficiency and proficiency in your property management endeavors.

Are you struggling with your memory retention? Or do you face problems in remembering important events in your life? The course will teach you the methods of increasing memory. Course Description: The course is dedicated to the people who are struggling with temporary memory loss or close to non-existent memory retention. The course focuses the key strategies for improving your memory. The course shows you that human being does not forget important information rather they sore it in her memory. In this way, the course will increase your confidence and will show you the paths for restoring memory. The course will provide you with the necessary skills so that you can consistently recall essential information at the right time during a conversation, meeting or presentation. Finally, the course covers all the required information including how to improve memory, how to restore forgotten memory, how to maintain a healthy life style for having a good memory, etc. Course Highlights Memory Improving Strategies is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Memory Improving Strategies into 7 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 6 hours, 15 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Memory Improving Strategies Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Anyone who is interested in improving her memory. Memory Improving Strategies is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Memory Improving Strategies is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Chapter-01 How Memory is Gained 01:00:00 Chapter-02 How can You Improve Your Memory 01:00:00 Chapter-03 A Great Technique for Improving Your Memory 01:00:00 Chapter-04 A Healthy Lifestyle for an Improved Memory 01:00:00 Chapter-05 Remembering Things by Association 01:00:00 Chapter-06 Ways to Improve Your Memory 01:00:00 Chapter-07 Conclusion 00:15:00 Mock Exam Final Exam

Intro: Adult illiteracy is a huge problem in the UK, with nearly 5.2 million adults being functionally illiterate. Individuals who struggle with literacy tend to have higher rates of unemployment, come from impoverished backgrounds and have a higher rate of incarceration than their peers. Giving the adults in your community this necessary skill is an incredibly rewarding job. Unlike teaching English to primary or secondary school students, it is much easier to get involved with adult literacy programmes in your neighbourhood. This course gives you an introduction into how to teach literacy to adults. We begin with a discussion about the types of students you are likely to encounter, giving you tips on how to help them succeed in the classroom. We also review methods you can use to teach literacy and include a discussion about the role technology should play in your lessons. You Will Learn: Details about the illiteracy problem facing the UK What kind of classroom exercises you can use to reinforce your literacy lessons What the essential elements of a literacy programme are The six strategies experts recommend using when teaching literacy to adults The four strategies you can use to keep your adult learners interested and engaged Benefits of Taking This Course: Understand what is involved in creating a comprehensive and detailed literacy lesson plan Learn more about the type of individual you can expect to see in your classroom, including tips on how to boost their chances at success If you are currently an adult literacy teacher, learn more about improving classroom engagement and lesson retention If you are thinking about volunteering or working as an adult literacy teacher, learn more about the field If you have an illiterate adult in your life, learn more about how you can support their efforts in the classroom