In today's globalized business landscape, working across cultures is both an opportunity and a challenge. Individuals often grapple with issues related to understanding diversity and inclusion. Common problems include cultural misunderstandings, miscommunication, and unintentional biases, which can hinder collaboration, teamwork, and productivity. By mastering these skills, individuals can enhance their ability to work effectively with diverse teams and stakeholders, contributing to a more harmonious and successful business environment. Learning Objectives The following are some of the key outcomes in this course: Understand how different cultures compare and how to interact more effectively with people from those cultures Communicating with people with different cultural backgrounds Adapting your persuasion techniques to cultural norms Decision-making styles influenced by cultural norms Building trust across various cultures Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals
In today's diverse business landscape, fostering a sense of belonging can be a challenge. Individuals often grapple with issues related to diversity and inclusion, such as biases, stereotypes, and miscommunications. These problems can lead to a lack of inclusivity, hinder teamwork, and result in missed opportunities for innovation and collaboration. . Participants will learn to recognize biases, challenge stereotypes, and enhance their ability to work collaboratively and inclusively, ultimately contributing to a more diverse and inclusive workplace. Learning Objectives The following are some of the key outcomes in this course: Define Diversity, Inclusion, and Belonging and their impact in the workplace Describe methods to cultivate D&I through belonging methods Measure and quantify D&I Formulate ways to attract and hire diverse talent Apply methods to be an Ally for D&I Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals
LOOKING FOR: PICTURE BOOKS, MG, YA, ADULT FICTION Clare Wallace joined the Darley Anderson Agency in January 2011 and is building both the Darley Anderson Children’s Agency and the Darley Anderson Illustration Agency lists as well as taking on adult fiction for debut authors. Clare is particularly looking for funny chapter books for younger readers at the moment, as well as contemporary MG, YA fantasy, romance, and rom coms, especially with underrepresented protagonists. For picture books she has the widest taste, from daft to lyrical, rhyming to prose. As well as being busy with the children’s and illustration agencies, Clare is open to debut adult fiction submissions that could be described as book club, rom-com, romance, saga, reading group, fantasy or historical fiction. She often doesn’t know what she’s looking for until she finds it (although she is not the person for steampunk or space opera). She represents picture books, middle-grade, teenage and YA and debut adult fiction. The clients Clare represents include Perdita & Honor Cargill, Caroline Crowe, Tom Ellen, Martyn Ford, Stewart Foster, Olivia Hope, A M Howell, Polly Ho-Yen, Rachel Ip, Beth Reekles, J.P. Rose, Lindsay Galvin, Dave Rudden, Deirdre Sullivan and Efua Traoré. Whatever the age range, Clare loves a big hook, a lot of heart, and a standout voice. She loves to discover memorable new characters, bold and unique voices, strong concepts and gripping storytelling. This list gives a good indication of Clare's taste but if your submission doesn’t fit a description here, it doesn’t mean Clare doesn’t want to receive it. Clare would like you to send a covering letter, a one page synopsis and the first three chapters (Max 5000 words) of your manuscript in a single word document. For picture books, please submit a covering letter and up to three completed texts. Please send EITHER picture books OR another genre, not both in one submission. (In addition to the paid sessions, Clare is kindly offering one free session for low income/underrepresented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Wednesday 14th May 2025
LOOKING FOR: MG, YA, ADULT FICTION, NON-FICTION Una is a Rights Agent at Susanna Lea Associates and am starting to build a client list. She grew up in London and graduated from the University of Cambridge with a BA in English in 2021. At university, Una was particularly interested in contemporary West African and South Asian literature. She started as an agent's assistant at SLA London in 2022 and now handles some translation rights and provides support with editorial work and submissions. Una's favourite reads always set her at ease right away and draws her in with impressive and accessible storytelling, memorable characters or an original hook. Una enjoys writing which expands her worldview, makes her laugh out loud or keeps her on her toes with its twists and turns. She welcomes submissions from debut authors and would be keen to read across a wide range of genres and styles. She is looking for literary, upmarket and book club fiction, and is always drawn to stories that explores the challenges and complexities of love and relationships in all its forms —within families, between friends or in romantic relationships. Una loves the way in which familial relationships are dissected in The Wren, The Wren by Anne Enright and the impact of the local community in Small Worlds by Caleb Azumah Nelson. She is always drawn to novels with a strong sense of community, whether they are unified by geography, culture, or in other unexpected ways. Una has always loved reading international and translated fiction and welcomes submissions from authors writing contemporary fiction that engages with cultures and traditions from around the world, such as in voices of the deities in Freshwater by Akwaeke Emezi or the subversive tales of Sayaka Murata. She is not looking for children’s or YA titles, science fiction or high-concept fantasy, but is open to submissions from authors writing in the speculative fiction space, and books with fantastical or otherworldly elements, be that magical realism or supernatural horror, such as Mona Awad's campus novel with a twist, Bunny. Una would also love to read more writing that engages with the natural world and reminds us of the limitations of human understanding. In non-fiction, Una enjoys books that furthers her understanding of wider societal issues — nature and the environment, culture, and little-known history. Her recent non-fiction favourites are Eve by Cat Bohannon, Doppelgänger by Naomi Klein and Unearthed by Claire Ratinon. Una would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Una is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Tuesday 13th May 2025
Course Duration: Half-day, 1-day, or modular delivery over 2–3 sessions Target Audience: Managers, team leaders, HR professionals, and employees who want to foster trust, openness, and inclusivity within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the concept and importance of psychological safety. Recognise how psychological safety impacts team performance and wellbeing. Identify behaviours and practices that support or undermine psychological safety. Develop strategies to create inclusive, respectful, and open team cultures. Apply tools to encourage constructive feedback, innovation, and open dialogue. Course Outline Module 1: What is Psychological Safety? Definition and origin (Dr Amy Edmondson’s research) Why psychological safety matters: the business and human case Link between psychological safety, innovation, collaboration, and retention Misconceptions: It’s not about comfort or avoiding challenge Module 2: Assessing the Current Environment Signs of a psychologically safe vs unsafe environment Common team behaviours and leadership pitfalls Self-assessment: how psychologically safe is my team? Module 3: Building the Foundations The four stages of psychological safety: Inclusion safety Learner safety Contributor safety Challenger safety Role of trust, empathy, and emotional intelligence The leader’s role in creating safe environments Module 4: Practical Strategies to Foster Safety Encouraging open communication and constructive disagreement Creating space for risk-taking and vulnerability Responding to feedback and mistakes without blame Speaking up behaviours – how to model and support them Module 5: Embedding Psychological Safety into Team Culture Meeting practices that promote psychological safety How to give and receive feedback safely Inclusive decision-making and respectful challenge Recognising and rewarding candour and contribution Module 6: Leading with Psychological Safety Coaching conversations and active listening Managing difficult conversations and underperformance safely Supporting neurodiverse or marginalised voices Sustaining safety under pressure and during change Delivery Style Facilitated discussions and group work Role plays, reflection activities, and real-life scenarios Peer learning and action planning Optional pre-work or post-session surveys Course Materials Provided Participant workbook Psychological safety assessment toolkit Conversation starter guide Leadership checklist for building safety Personal and team action plan Optional Add-ons Team psychological safety assessments (anonymous survey) Post-course coaching or leadership debrief Co-delivery with DEI (Diversity, Equity & Inclusion) workshops Integration with feedback or team development programs
Step into the world of retail banking with our carefully designed course, where you'll uncover the key elements of the banking industry. This course gives you a strong foundation, equipping you with a broad understanding of core banking functions, customer service, financial products, and the evolving landscape of the sector. With the banking industry becoming increasingly sophisticated, gaining essential knowledge of everyday banking operations is crucial for anyone keen to pursue a career or enhance their existing expertise in finance. In just a few lessons, you’ll grasp how retail banking fits within the larger financial ecosystem, what services banks offer, and how these services meet the needs of everyday customers. Whether you’re looking to improve your financial literacy or gain an edge in banking roles, this course will provide you with the knowledge to understand key banking processes. With no need for physical attendance, you can complete the course at your own pace from anywhere, ensuring flexibility while learning the vital aspects of retail banking. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Banking Module 02: Banking Services Module 03: Categories of Banking Institutions Module 04: Bank Teller Module 05: Bank Accounts and Opening Them Module 06: Mathematics for Bank Tellers Module 07: Bookkeeping and Payment Module 08: Cash Sorting & Counterfeit Identification Module 09: Fraud Handling Module 10: Customer Services Module 11: Banking Risk Management Module 12: Ethics Learning Outcomes Understand diverse banking services and their applications. Demonstrate proficiency in fundamental bank teller responsibilities. Apply mathematical principles tailored for effective banking operations. Acquire skills in cash sorting, counterfeit identification, and fraud handling. Enhance customer service skills within the banking context. Develop a comprehensive understanding of banking risk management and ethics. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to pursue a career in retail banking. Those seeking foundational knowledge in banking services. Entry-level professionals in the financial sector. Students with an interest in finance and banking. Career changers aiming for opportunities in the banking industry. Anyone keen on understanding the ethical dimensions of banking. Individuals desiring expertise in cash handling and fraud prevention. Banking enthusiasts looking to enhance customer service skills. Career path Bank Teller Customer Service Representative in Banking Retail Banking Associate Banking Operations Assistant Fraud Prevention Specialist Risk Management Officer in Banking Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
These events are designed to work on the ideas introduced in Level 1: Understanding & Dealing with Everyday Racism The Six Stages Framework
WE WORK HARD TO BE MORE PRODUCTIVE AND AVOID WASTING TIME. THEREFORE, THE MEETINGS WE HAVE SHOULD BE IMPORTANT. In order to make the best use of our time, we need to be efficient. Our main goal is to increase productivity and avoid wasting time. Therefore, it is important that the meetings we have are meaningful and necessary. Unlike the story of “The Boy Who Cried Wolf,” we want our meeting attendees to understand the value of our work. We show them by setting a good example. Over time, they realize that our meetings are held for important reasons. When attendees know that our meetings are productive, respectful (in terms of length and content relevance), and serve a purpose, they are happy to attend and contribute their best. This class will help participants organize their ideas and communicate clearly. As facilitators, you will learn to be concise and communicate with confidence. By running more productive sessions, you will increase satisfaction and open up dialogue with your audience. FORGE AHEAD – THE REWARDS AWAIT.THROUGH THE IMPROVING COMMUNICATIONS RUNNING EFFECTIVE MEETINGS CLASS, YOU WILL: Gain new perspective and methods to create better, more productive sessions; Have a clear purpose to keep focus and engage with interest; Inspire facilitator-audience dialogue, ensuring a genuine exchange of ideas; Manage distractions and disruptions appropriately, keeping efficiency; and Probe for information, getting the most useful level of detail for improvement. Online Format—Running Effective Meetings is a 4-hour interactive online class for up to six people. Register for this class and you will be sent ONLINE login instructions prior to the class date. As a trainer and human resources professional, I truly believe in the value that Dr. Atkins can add to any organization. The seminar he provided was easy to follow and thought provoking. His personable demeanor along with his humble spirit and obvious expertise make his sessions gems that you cannot afford to pass up. Deirdre Cash, PHRPaco Group, NYC
This seminar supports you to implement ideas from the Six Stages Framework. It is designed for those who are reading or have read my book Understanding and Dealing with Everyday Racism- The Six Stages Framework
Enthralled by the remnants of the classical era? Passionate about theatre and art or captivated by epic movies and historic battles? Our A-Level Classical Civilisation course offers you an enlightening exploration of the ancient world, studying a diverse blend of classical literature, visual artefacts, and culture. Embark on an in-depth journey into Ancient Greece with this course, engaging with timeless classics like Homer's Odyssey and Virgil's Aeneid. The A-Level Classical Civilisation course unveils insights into vital concepts that shape both ancient and modern societies, from the concept of love to the principles of democracy. Understand the social and historical context linking classical thoughts to the contemporary world. This course is designed to sharpen your evaluative and analytical skills, enabling you to effectively engage with a wide range of source materials. These skills are valuable across numerous higher-level degrees and professional paths. A-levels are revered as the educational benchmark in the UK, acknowledged by universities and employers as a testament to substantial accomplishment. Our home study course aligns with the new OCR A-Level Classical Civilisation syllabus, specifically tailored for online, self-paced learning. With unlimited tutor support, a clear induction, and structured assignments, we guide you to develop the knowledge and skills needed for exam success. If you opt to take your final A-Level examinations in the UK, we guarantee access to one of our exam centres. Perks of this course include: - A freshly designed course, following the latest specification with compelling and interactive content - Fast track option available for 2022 exams - Complimentary e-textbooks to assist your learning - Access to a network of partnered exam centres (guaranteed exam venue) - Limitless tutor support for study planning and throughout the course - Exam pass guarantee (We provide support for your next exam if you don't pass on your first attempt) An A-Level in Classical Civilisation equips you with an intricate understanding of the classical world, derived from studying a variety of ancient literature, thoughts, and culture. About the awarding body Awarding body: OCR Our course code: X921 Qualification code: H408 OCR is a premier UK awarding body, creating qualifications that inspire learners of all ages and abilities. Its broad spectrum of general and vocational qualifications equips learners with the knowledge and skills necessary for their future, supporting them in reaching their full potential. The qualifications are developed in close collaboration with educators, industry professionals, and government to meet the requirements set by the Office of Qualifications and Examinations Regulation (Ofqual). ⏱ Study Hours: Allocate between 250 and 300 hours for study, plus additional time for completing assignments. 👩🏫 Study Method: We utilise our dynamic online learning platform for course delivery. Don't fret; you can print the learning materials if you prefer. The learning resources include videos, quizzes, and interactive activities. 📆 Course Duration: The course runs for up to 24 months from the enrolment date. You'll receive login details to our MyOxbridge portal, where you can access your learning materials. 📝 Assignments Commence your learning journey for Summer 2023 exams. This course demands the completion of three comprehensive A-Level examinations: 📚 Paper 1: Lasting 2 hours and 20 minutes, contributing to 40% of A-Level, with a total of 100 marks. 📚 Paper 2 & 3: Each lasting 1 hour and 45 minutes, contributing to 30% of A-Level each, with 75 marks up for grabs per paper. These examinations comprise a combination of concise and detailed responses and extended answers. We assure a secure exam place in our nationwide centres. Locate your nearest centre today. We proudly offer an exam pass guarantee. Should you not succeed at first attempt, we pledge our complimentary support for your subsequent attempts. 📝 Assignments During your course journey, you'll be tasked with completing several assignments. These won't count towards your final grade but provide an avenue for tutor feedback and grading, assisting you in tracking your progress. This will be crucial for generating predicted grades if necessary. 👩🎓 Course Outcomes Upon successful accomplishment of this home-based learning course, you'll earn an A-Level in Classical Civilisation, conferred by OCR. This qualification is on par with that issued by any other educational institution, be it school, college, or university. We've selected this syllabus as we believe it's best suited to online learning and offers the highest possibility of success. ℹ️ Additional Information Course Difficulty - Level 3 Prerequisites - A strong recommendation for candidates to have pursued English Literature to GCSE or equivalent level prior to embarking on this course. UCAS Points - 56 Course Content ⚔️ The world of the hero Starting off, you'll delve into the depths of Homer’s Odyssey, nurturing a mature understanding of this magnum opus and the spiritual, cultural, and societal norms that it represents. You'll explore the essence of a hero in the Greek realm, scrutinising literary mechanisms and structure that frame the plot, including speech utilisation, portrayal of war, mortality, fate, and relationships. 🎭 Culture and the arts In this module, you'll examine the visual and material culture of the Greek Theatre, underlining the drama's impact on the classical world and its enduring influence on contemporary culture. 🌍 Beliefs and ideas In the concluding unit, you'll investigate the religious facets of ancient Greek society, focusing on the Olympian deities, the relationship between gods and mortals, and Homer and Hesiod's importance in shaping Greek religious perceptions. Subsequently, you'll explore mystery cults and their emphasis on initiation, personal choice, and individual participation. Lastly, you'll discern the interplay between religion and society, politics and religion, alongside the Panathenia and its relevance to Athens.