10048 Courses in Liverpool delivered Online

Master the art of hybrid team management with our comprehensive course. Learn effective techniques for transitioning, team building, and driving high performance in a hybrid work environment. Elevate your leadership skills and optimize your team’s effectiveness in today’s dynamic work landscape.

This course aims to teach you how to use NLP to influence yourself and others.

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

Overview of Strategic Business Planning In today’s fast-changing business world, Strategic Business Planning is more important than ever. In the UK alone, strategic management consulting earns over £14 billion every year. This shows how much companies value strong planning and decision-making. This course is designed to help you understand the key ideas behind Strategic Business Planning and how successful businesses use them. You will learn how to think, make better decisions, and find smart ways to move forward, even when things get tough. The course covers important tools like Porter's Five Forces, PESTLE analysis, and game theory. You will also learn how to write vision statements, check your company’s strengths and weaknesses, and plan your goals clearly and practically. Strategic Business Planning connects your daily activities to your long-term aims, helping your organisation stay focused and efficient. You’ll also look at how to build marketing plans, study risks, and make financial decisions that support your strategy. As businesses in the UK and around the world face more competition, people who understand Strategic Business Planning are in high demand. By learning how to build, follow, and check business strategies, you will become more confident and capable in any business setting. This course gives you the tools to think ahead and lead with purpose using strong Strategic Business Planning skills. Learning Outcomes By the end of this Strategic Business Planning course, you will be able to: Understand key ideas behind business strategy and how companies stay ahead of the competition. Write clear and focused vision and mission statements for any business. Use PESTLE analysis and Porter’s Five Forces to study the business environment. Create strategic marketing plans using customer groups and market positioning. Organise business activities through planning and proper use of resources. Review strategies by looking at financial plans and different business situations. Who is This Course For This Strategic Business Planning course is ideal for: Business managers who want to improve their planning skills and help their company grow using clear strategies. Entrepreneurs and business owners who need to build strong business plans and stay ahead of rivals. Corporate strategy professionals looking to sharpen their skills in analysis and planning. Marketing professionals who want to add strategic thinking to their targeting and brand positioning. Financial analysts who need to understand how business strategies affect money decisions and company value. Process of Evaluation After studying the Strategic Business Planning Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Strategic Business Planning Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don’t need any educational qualification or experience to enrol in the Strategic Business Planning course. Career Path Completing this Strategic Business Planning course can lead to roles such as: Strategic Business Consultant – £45K to £85K per year Business Development Manager – £35K to £65K per year Corporate Strategy Analyst – £40K to £70K per year Operations Strategy Manager – £50K to £80K per year Strategic Marketing Director – £65K to £120K per year Course Curriculum Section 01: Concept Profile - Strategic Business Planning Strategic Business Planning 00:04:00 Theories of Business Strategy 00:05:00 Game Theory for Business 00:11:00 Theories of Competitive Advantage 00:06:00 Strategic Business Planning Process 00:02:00 Section 02: Preliminary Vision & Mission Statements (Interim Targets & Goals) Preliminary Vision & Mission Statements (Interim Targets & Goals) 00:04:00 Relationship between Vision, Mission and the Business Strategy 00:03:00 Section 03: Strategy Formulation Strategy Formulation 00:01:00 Strategy Formulation (Continued) 00:03:00 Steps: Strategy Formulation 00:01:00 PESTLE Analysis 00:01:00 Michael Porter – 5-Forces & Competitor Analysis 00:01:00 Internal Resource & Capability Analysis 00:02:00 Risk Analysis & Mitigation Tactics 00:03:00 Marketing Plan (USP, Segmentation & Positioning) 00:06:00 Segmentation 00:07:00 Section 04: Strategy Implementation Strategy Implementation 00:02:00 General Operation Planning 00:01:00 Routine Actions (Processes, Procedures & Communication) 00:04:00 External Prospects & Internal Resources Gap Comparison 00:02:00 Section 05: Strategic Evaluation Strategy Evaluation & Feedback 00:01:00 Principles of Strategy Evaluation 00:04:00 Financial Plan, Capital Structure & Valuation 00:07:00 Scenarios in Strategic Decision Making: Case Sensitivity 00:02:00 Revised Vision & Mission Statements (Confirm Target & Goals) 00:03:00 Strategy Evaluation & Feedback 00:01:00

Course Overview The Health and Social Care Level 5 Diploma is a comprehensive qualification designed to enhance learners' understanding of the UK’s care sector, including the ethical, legal, and professional frameworks that govern it. This course explores the critical responsibilities of care professionals, including safeguarding practices, communication strategies, and equality promotion within diverse care environments. Learners will gain a deep appreciation for the significance of person-centred care and the regulatory policies shaping health and social care in the UK. By the end of the course, participants will be well-prepared to step into leadership and supervisory roles, offering informed guidance and supporting quality standards in a variety of care settings. Course Description This diploma covers essential concepts such as safeguarding vulnerable adults, managing risks, promoting diversity, and upholding individual rights within health and social care environments. Learners will develop a solid grasp of professional ethics, communication relevance, and policy implementation within the scope of their roles. The course is delivered in a structured format, ensuring clarity and coherence as learners progress through each module. Participants will understand the intricacies of caregiving responsibilities, from legal duties to organisational procedures, gaining the confidence to uphold high standards in care delivery. Designed to align with industry expectations and UK compliance requirements, this qualification empowers learners with the knowledge needed to support individuals with dignity, empathy, and a firm understanding of professional obligations. Course Modules: Module 01: Introduction to Health and Social Care Module 02: Communication and Its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as A Caregiver and Healthcare Professional Module 05: Working in Health and Social Care: Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Safeguarding Vulnerable Adults Module 08: Health and Safety Responsibilities Module 09: Risk Management in Health and Social Care (See full curriculum) Who is this course for? Individuals seeking to build a foundation for supervisory roles in care. Professionals aiming to deepen their knowledge of care standards and regulatory responsibilities. Beginners with an interest in health, social care, or community support. Volunteers or support workers aspiring to gain formal recognition. Career Path Health and Social Care Supervisor Residential Care Manager Community Support Worker Health Services Coordinator Care Quality Assurance Officer Social Care Team Leader

Course Overview This comprehensive Driving Instructor course is designed to equip aspiring instructors with the theoretical knowledge and confidence needed to guide learners through the process of becoming safe, responsible drivers. Covering key concepts such as structured driver education, understanding the ADI (Approved Driving Instructor) exam framework, and addressing diverse learner needs, this course offers a solid foundation for those looking to enter the instructional field. Learners will explore communication strategies, assessment techniques, and legal considerations surrounding driving education. By the end of the course, participants will have a clear understanding of the standards and responsibilities required to support individuals in achieving driving competency and gaining their licence. Whether you're seeking a career change or aiming to formalise existing knowledge, this course ensures you’re well-prepared for professional advancement in the driver education industry. Course Description This Driving Instructor course delves into the core principles of driver education, focusing on the responsibilities and expectations placed upon instructors. Learners will explore the structure of the UK’s ADI exam system, learn how to design effective lesson plans, and understand how to assess learners across different vehicle types and driving conditions. Special attention is given to communication methods, working with clients who have impairments or disabilities, and building a learner-centred approach to instruction. The curriculum also examines legal and ethical standards relevant to the profession, offering insights into delivering consistent, compliant instruction. By understanding how to adapt sessions to various learning styles and needs, learners will develop the capability to support diverse clients in their journey towards independent driving. The course is ideal for those looking to enter the industry with confidence and clarity, supported by structured knowledge aligned with UK standards. Course Modules: Module 01: The Driving Instructor Module 02: Structured Driver Training Module 03: The ADI Exams Module 04: Communication Skills and Dealing with a New Client Module 05: Learning to Drive Module 06: Driving Large Vehicles Module 07: Assessment Items Module 08: Disabilities and Impairments (See full curriculum) Who is this course for? Individuals seeking to become certified driving instructors in the UK. Professionals aiming to transition into the driver training industry. Beginners with an interest in road safety and driver education. Career changers and retired drivers looking for flexible employment options. Career Path Approved Driving Instructor (ADI) Fleet Driver Trainer Driving School Franchise Owner Corporate Driver Education Specialist Road Safety Consultant

Course Overview The Care Certificate (15 Standards) course offers a foundational introduction to essential standards for individuals working in health and social care roles across the UK. Covering all 15 standards required by the Care Quality Commission (CQC), this course is designed to ensure learners understand their responsibilities, safeguarding protocols, and person-centred care approaches. It supports individuals in developing the knowledge needed to meet industry expectations in line with the Skills for Care guidelines. Upon completion, learners will be able to demonstrate a firm grasp of care values, communication techniques, infection control, and equality and diversity awareness, helping them integrate confidently into care settings. The Care Certificate provides an excellent starting point for those new to care roles or seeking to align their current practices with professional benchmarks. Course Description This course comprehensively covers the 15 core standards of the Care Certificate, including duty of care, communication, privacy and dignity, safeguarding adults and children, and health and safety. It provides detailed theoretical understanding to help learners develop a values-based approach aligned with UK care sector expectations. The course is structured to improve understanding of policies, legal frameworks, and workplace responsibilities in social care environments. Learners will explore topics such as person-centred support, infection prevention, mental health awareness, and handling information in care settings. The course supports learners in enhancing their understanding of the principles and frameworks that underpin professional conduct in care roles, helping them demonstrate competency across a wide range of subject areas relevant to both domiciliary and residential care roles. Course Modules: Module 01: Understand Your Role Module 02: Your Personal Development Module 03: Duty of Care Module 04: Equality and Diversity Module 05: Work in a Person-Centred Way Module 06: Communication Module 07: Privacy and Dignity Module 08: Fluids and Nutrition Module 09: Awareness of Mental Health, Dementia and Learning Disabilities Module 10: Safeguarding Adults Module 11: Safeguarding Children Module 12: Basic Life Support Module 13: Health and Safety Module 14: Handling Information Module 15: Infection Prevention and Control (See full curriculum) Who is this course for? Individuals seeking to start a career in health and social care. Professionals aiming to meet mandatory training requirements for care roles. Beginners with an interest in understanding care standards and regulations. Volunteers or support workers looking to formalise their knowledge in care settings. Career Path Care Assistant Support Worker Domiciliary Carer Healthcare Assistant Residential Care Worker Adult Social Care Professional

🌟 Unlock Your Strategic Genius with Strategic Planning Course! 🌟 Are you ready to elevate your strategic thinking skills to unprecedented heights? Welcome to the world of Strategic Planning, where you'll master the art of charting courses, foreseeing opportunities, and steering your organization towards success!   🚀 Why Strategic Planning Matters? In today's dynamic business landscape, having a well-crafted strategy isn't just an advantage; it's a necessity for survival and growth. Strategic Planning empowers individuals and organizations to navigate uncertainties, capitalize on emerging trends, and stay ahead of the competition. Our Strategic Planning course provides you with the essential tools, frameworks, and insights needed to develop robust strategies that stand the test of time. Whether you're a seasoned executive, an aspiring entrepreneur, or a fresh graduate looking to make an impact, this course equips you with the strategic acumen to thrive in any professional environment.   🔍 What You'll Gain: Strategic Vision: Learn to envision the future landscape of your industry and craft strategies that position your organization for long-term success. Analytical Skills: Master the art of gathering, analyzing, and interpreting data to make informed strategic decisions. Risk Management: Identify potential risks and devise contingency plans to mitigate them effectively. Innovation and Adaptability: Embrace innovation and adaptability as core pillars of strategic planning, enabling you to seize new opportunities and navigate market disruptions. Effective Communication: Develop the ability to communicate your strategic vision persuasively and rally stakeholders behind your initiatives.   🎯 Who is this for? Our Strategic Planning course caters to professionals across industries who are committed to driving organizational growth and achieving strategic objectives. Whether you're a business leader, a project manager, or a consultant, this course equips you with the tools and insights needed to excel in your role. Executives and Business Leaders: Enhance your strategic leadership capabilities and steer your organization towards sustainable growth. Entrepreneurs: Develop a clear roadmap for your venture's success and gain a competitive edge in the market. Project Managers: Learn to align project objectives with broader organizational goals and navigate complexities with confidence. Consultants and Advisors: Offer strategic guidance and insights that add tangible value to your clients' businesses.   🚀 Career Path: A solid foundation in Strategic Planning opens doors to a myriad of exciting career opportunities across industries. Whether you aspire to climb the corporate ladder, launch your own venture, or carve out a niche as a strategic advisor, the skills you acquire in this course serve as invaluable assets throughout your professional journey. Strategic Planner/Analyst: Lead strategic initiatives, conduct market research, and provide actionable insights to drive business growth. Business Development Manager: Identify new opportunities, forge strategic partnerships, and expand market reach through targeted initiatives. Management Consultant: Offer strategic advice, conduct performance assessments, and guide organizations through periods of transformation and growth. Entrepreneur/Startup Founder: Develop a clear vision, devise scalable business models, and navigate market dynamics to build a thriving enterprise.   Don't just navigate the currents of change-set your course with purpose and precision. Enroll in our Strategic Planning course today and embark on a journey towards strategic excellence and unparalleled success! 🌟 Course Curriculum Module 1 Introduction to Strategic Planning Introduction to Strategic Planning 00:00 Module 2 Setting the Stage for Strategic Planning Setting the Stage for Strategic Planning 00:00 Module 3 Strategic Analysis Techniques Strategic Analysis Techniques 00:00 Module 4 Strategic Options Strategic Options 00:00 Module 5 Strategic Monitoring and Review Strategic Monitoring and Review 00:00 Module 6 Case Studies Case Studies 00:00 Module 7 Wrap-Up and Next Steps Wrap-Up and Next Steps 00:00

🚀 Supercharge Your Online Presence with 'Marketing Skills for Facebook' Course! 🚀 Are you ready to unlock the immense potential of Facebook for your business? Elevate your marketing game and harness the power of the world's largest social media platform with our comprehensive 'Marketing Skills for Facebook' course! 🎯 Master the Art of Targeted Advertising: Learn how to create compelling ads that reach your ideal audience. From demographic targeting to crafting engaging ad content, discover the secrets to boosting conversions and maximizing ROI. 📈 Optimize Your Facebook Presence: Gain insights into optimizing your business page for maximum visibility and engagement. Leverage Facebook's tools and features effectively to build a strong brand presence and attract more customers. 💡 Strategic Content Creation: Unlock the strategies behind creating thumb-stopping content that captivates your audience. Discover how to plan, create, and schedule content that drives meaningful interactions and builds a loyal community around your brand. 🔍 Analytics and Insights Demystified: Navigate Facebook Insights like a pro! Understand crucial metrics, interpret data, and refine your strategies based on real-time analytics to continually improve your marketing efforts. 🤝 Community Building and Engagement: Learn the art of fostering a vibrant community around your brand. From effective communication to fostering meaningful interactions, cultivate a loyal customer base that keeps coming back. 🏆 Bonus: Exclusive Case Studies and Expert Tips: Gain valuable insights from successful campaigns and industry experts. Dive deep into real-world case studies and receive insider tips to take your Facebook marketing to the next level. 🌟 What's Included: Engaging video lessons presented by seasoned marketing professionals Interactive quizzes and exercises to reinforce learning Downloadable resources and templates for practical implementation Access to a supportive community forum for networking and Q&A sessions 🔥 Don't miss out on this opportunity to revolutionize your marketing strategy on Facebook! Enroll in 'Marketing Skills for Facebook' today and propel your business to new heights! Course Curriculum Module 1: My Experience With Facebook Marketing My Experience With Facebook Marketing 00:00 Module 2: Facebook Marketing Basics Explained From Profiles To Groups And Pages Facebook Marketing Basics Explained From Profiles To Groups And Pages 00:00 Module 3: #1 Facebook Marketing Strategy Forever #1 Facebook Marketing Strategy Forever 00:00 Moduloe 4: Best Free Facebook Marketing Strategy To Build New Relationships Without Having A Group Or Page Best Free Facebook Marketing Strategy To Build New Relationships Without Having A Group Or Page 00:00 Module 5: Facebook Group Case Studies Of Success And Failure Facebook Group Case Studies Of Success And Failure 00:00 Module 6: Managing Our Facebook Group Memberships And Considering The Need For A New Group Managing Our Facebook Group Memberships And Considering The Need For A New Group 00:00 Module 7: Facebook Group Creation, Url Setting, And Posting Permission Tutorial Facebook Group Creation, Url Setting, And Posting Permission Tutorial 00:00 Module 8: Fast Facebook Group Cover Photo Creation At 1604 X 856 Pixels With Canva In 2019 Fast Facebook Group Cover Photo Creation At 1604 X 856 Pixels With Canva In 2019 00:00 Module 9: Creating Rules For Facebook Groups And Managing Moderation To Limit Self Promotion And Conflict Creating Rules For Facebook Groups And Managing Moderation To Limit Self Promotion And Conflict 00:00 Module 10: Create Events In Facebook Groups For Weekly Voice Calls To Build Relationships Create Events In Facebook Groups For Weekly Voice Calls To Build Relationships 00:00 Module 11: Editing The Facebook Group Description And Membership Requirements Editing The Facebook Group Description And Membership Requirements 00:00

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