1722 Courses in Cardiff delivered Online

Embark on a mesmerising journey into the depths of 'Exploring the Human Mind: Industrial Organisational Psychology', where the realms of organisational psychology intertwine with the practicalities of the workplace. This course, meticulously crafted for those who seek to delve into the intricacies of industrial and organisational psychology, opens doors to a world where psychological principles meld seamlessly with organisational practices, offering a unique lens through which to perceive and enhance workplace dynamics. Your voyage through this organisational psychology masters will not only enlighten your understanding but also empower you to sculpt a work environment that thrives on efficiency and harmony. Navigating through the carefully curated modules, you will explore the myriad facets of individual differences, work behaviour, and the pivotal role of psychology in job analysis and employee selection. This masters in organisational psychology offers a rich tapestry of knowledge, intertwining theoretical principles with actionable strategies, ensuring that your learning journey transcends beyond the theoretical and into the applicable, providing you with the tools to effectively shape and influence the organisational structures and teams you will encounter in your career. Learning Outcomes Understand and apply fundamental principles of industrial-organisational psychology to enhance workplace dynamics and employee well-being. Formulate and implement robust job analysis and employee selection strategies to curate a proficient workforce. Design and administer effective training and development initiatives, aligning them with overarching organisational objectives. Apply psychological theories to create motivational job designs and cultivate a positive, productive work environment. Critically evaluate various leadership styles and discern their impact on organisational behaviour, implementing strategies to optimise team dynamics. Why buy this Exploring the Human Mind: Industrial Organisational Psychology? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success Who is this Exploring the Human Mind: Industrial Organisational Psychology for? Aspiring individuals eager to delve into the psychological dynamics within a workplace. Managers desiring innovative strategies to optimise team performance and well-being. Human Resources professionals aiming to enhance employee selection and development processes. Psychology students or enthusiasts wishing to apply psychological principles in organisational settings. Entrepreneurs intending to establish and maintain a motivated, efficient team. Career path Industrial-Organisational Psychologist: £45,000 - £80,000 Human Resources Manager: £35,000 - £60,000 Training and Development Specialist: £30,000 - £50,000 Organisational Development Consultant: £40,000 - £70,000 Occupational Psychologist: £35,000 - £70,000 Leadership Development Manager: £45,000 - £80,000 Prerequisites This Exploring the Human Mind: Industrial Organisational Psychology does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Industrial-Organisational Psychology Introduction to Industrial-Organisational Psychology 00:17:00 Module 2: Individual Differences and Work Behaviour Individual Differences and Work Behaviour 00:24:00 Module 3: Job Analysis and Employee Selection Job Analysis and Employee Selection 00:21:00 Module 4: Training and Development Training and Development 00:21:00 Module 5: Performance Appraisal and Feedback Performance Appraisal and Feedback 00:22:00 Module 6: Motivation and Job Design Motivation and Job Design 00:20:00 Module 7: Leadership and Organisational Behaviour Leadership and Organisational Behaviour 00:27:00

Overview: ***Limited Time Offer*** ★★★ Enrolment Gift: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £200 - Enrol Now! ★★★ Accounting and Finance is the language of business. It is essential for understanding how businesses operate and make decisions. This Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax course will teach you the fundamentals of accounting and finance, including financial statements, budgeting, financial markets, and risk management. This Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax course bundle will equip learners with in-depth knowledge and in-demand skills in key areas of accounting and finance. You will master the use of industry-standard software. You will also learn how to use popular accounting software such as Xero, Sage 50, Quickbooks, and Payroll & Vat-Tax. The curriculum also covers critical topics such as financial modelling, fraud detection, and the latest trends in financial management. Along with this Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle, you will get 19 premium courses, an original Hardcopy, 20 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This 20-in-1 Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle consists of the following Courses: Course 01: Accounting and Finance Diploma Course 02: Applied Accounting Course 03: Managerial Accounting Masterclass Course 04: Changes in Accounting: Latest Trends Encountered by CFOs in 2022 Course 05: Level 3 Tax Accounting Course 06: Introduction to VAT Course 07: Level 3 Xero Training Course 08: QuickBooks Online Bookkeeping Diploma Course 09: Diploma in Sage 50 Accounts Course 10: Cost Control Process and Management Course 11: Learn to Read, Analyse and Understand Annual Reports Course 12: Financial Statements Fraud Detection Training Course 13: Finance Principles Course 14: Financial Management Course 15: Financial Modelling Course - Learn Online Course 16: Improve your Financial Intelligence Course 17: Financial Analysis Course 18: Banking and Finance Accounting Statements Financial Analysis Course 19: Financial Ratio Analysis for Business Decisions Course 20: Budgeting and Forecasting So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle. Learning Outcomes of Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle: Understand the basic concepts of accounting and finance. Apply accounting principles to record and analyze financial transactions. Prepare financial statements, such as balance sheets and income statements. Develop skills in payroll software and systems for accurate processing. Develop budgets and manage financial resources. Understand the financial markets and how to invest money. Understand and manage payroll processes efficiently within any organisational structure. Learn payroll best practices to ensure timely and error-free payments. Key Features of the Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax Course: FREE Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax CPD-accredited certificate Get a free student ID card with Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax training (£10 applicable for international delivery) Lifetime access to the Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax course materials The Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax program comes with 24/7 tutor support Get instant access to this Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax course Learn Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax training from anywhere in the world The Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax training is affordable and simple to understand The Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax training is entirely online Enrol today to deepen your understanding of the topic Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax. Description: This Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax diploma offers learners the opportunity to acquire the skills that are highly valued in this field. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within this setting. The skills and knowledge gained from this Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax course will enable learners to make meaningful contributions to related fields, impacting their experiences and long-term development. The Course curriculum of Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle: Course 01: Accounting and Finance Diploma Module: 01 Accounting Introduction First Transactions T Accounts introduction T-Accounts conclusion Trial Balance Income Statement Balance Sheet Module: 02 Balance Sheet Variations Accounts in practise Balance Sheets what are they Balance Sheet Level 2 Income Statement Introduction Are they Expenses, or Assets Accounting Jargon Module: 03 Accruals Accounting is Fundamental Trial Balance 3 days ago More Fixed Assets and how it is shown in the Income Statement Stock movements and how this affects the financials Accounts Receivable How to calculate the Return on Capital Employed Transfer Pricing - International Rules = = = > > > and 19 more courses = = = > > > Certification of Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle: After successfully completing the Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*20 = £199.7) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) Enrol in this Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle course today and take your career to the next level! Who is this Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax course for? This Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle course is perfect for anyone who wants to learn about accounting and finance, or who wants to improve their skills in these areas. It is also a great choice for anyone who wants to learn how to use Xero, Sage 50, Quickbooks, Payroll & Vat-Tax. Requirements This Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle course has been designed to be fully compatible with tablets and smartphones. Career path Become a skilled Accountant with our Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax Training and explore your opportunities in sectors such as: Accountant: £25,000 - £50,000 Financial analyst: £30,000 - £60,000 Investment banker: £40,000 - £100,000 Chartered accountant: £50,000 - £120,000 Financial controller: £60,000 - £150,000 Chief financial officer: £100,000 - £200,000 Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Accounting and Finance) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Our business course will help you turn your dreams into reality! This Business course is ideal for advancing your career if you're trying to grow your company or looking for a new business to get into. You can succeed significantly in your business operations if you have the appropriate information and abilities. Our Business course can give you the skills you need to move forward, whether you run a start-up, a small firm, or a major organization. You can acquire the knowledge and abilities that will enable you to boost your earnings and expand your firm from marketing and sales to accounting and finance. The course modules will provide you with the necessary decision-making skills, empowering you to be more confident when selecting the best options for your company. In addition, you will discover the most current strategies and tactics to keep one step ahead of the competition. So don't waste your time anymore. Enrol in our Business course today! This Business Training Bundle Consists of the following Premium courses: Course 01: Business Management Advanced Diploma Course 02: Business Law Course 03: Sales: Psychology of Customers Course 04: Logistic Management Course 05: Level 3 Tax Accounting Course 06: Marketing Fundamentals Course 07: Business Branding Course 08: Ecommerce Management Course 09: Budgeting and Forecasting Course 10: Compliance & Business Risk Management Course 11: Business Writing Diploma Learning Outcomes Gain the capacity to design and carry out successful business plans. Have a basic understanding of accounting and financial analysis in business. Examine the ethical and legal ramifications of conducting business. Recognise the significance of marketing in creating a successful company. Assess how current economic developments are affecting corporate operations. Learn efficient communication techniques that can be used in a professional situation. Make use of technology to make business operations more effective. Identify and put into practice the best methods for controlling resources and people. So enrol now in this Business Training Bundle to advance your career! Curriculum of Business Management 01: Introduction to Business Management 02: Operations Management 03: Introduction to Business Analysis 04: Strategic Analysis and Product Scope 05: Project Management 06: Business Development and Succession Planning 07: Business Process Management 08: Planning & Forecasting Operations 09: Performance Management 10: Management of Cash and Credit 11: Managing Risk and Recovery 12: Quality Management 13: Communication Skills 14: Business Environment 15: Organisational Skills 16: Negotiation Techniques 17: Human Resource Management 18: Motivation and Counselling 19: Customer Service 20: Time Management 21: Conflict Management CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Career path Enrolling on this Bundle can lead you to the following career paths: Finance Advisor Finance Analyst Project Manager Analysis Chief Executive Officer (CEO) Director Entrepreneur Finance Assistant Finance Director Finance Associate And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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Overview: HR and Recruitment Consultants are specialists who are both adored by companies and individuals when it comes to recruitment. They are handsomely paid both through gratitude and money for successfully recruiting a candidate. So if you want to classify yourself in this category, you may want to consider taking this HR and Recruitment Consultant Diploma course. You'll gain an in-depth understanding of the selection process, setting goals, interview preparation and questions, measuring talent and growth, avoiding bias while making offers, and many more. Along with this HR and Recruitment Consultant course, you will get 10 additional Career development courses, an original hardcopy certificate, a transcript and a student ID card. Courses are included in this HR and Recruitment Consultant Diploma bundle: Course 01: HR And Recruitment Consultant Training - Level 4 Course 02: Virtual Interviewing for HR Course 03: Employment Law Level 3 Course 04: Office Administration Certificate Course 05: Contract Manager Diploma Course 06: Payroll Management Course Course 07: GDPR Course 08: Workplace Confidentiality Course 09: Leadership & Management Diploma Course 10: Performance Management Course 11: Effective Communication Skills Grow your recruitment consultancy business by enrolling today! Learning Outcomes of HR and Recruitment Consultant Diploma Bundle: Understanding the basics of recruitment, client and candidate management. Implementing effective sales strategies in the recruitment industry. Familiarity with the UK recruitment legislation and implications of non-compliance. Identifying and attracting top talent using virtual interviewing techniques. Knowledge of employment law including contracts, disciplinary procedures, and parental rights. Developing organisational, communication and business writing skills for office administration. Understanding the contract management lifecycle and principles of English contract law. Ability to manage payroll systems, including pensions, pay elements and legislation settings. Knowledge of GDPR regulations, obligations, and responsibilities for personal data protection. Creating a safe workplace environment by preventing harassment, and violence and maintaining confidentiality. Improving effective communication skills, both verbal and written, in a business context. Key Features of the HR and Recruitment Consultant Course: FREE HR and Recruitment Consultant CPD-accredited certificate Get a free student ID card with HR and Recruitment Consultant training (£10 applicable for international delivery) Lifetime access to the HR and Recruitment Consultant course materials The HR and Recruitment Consultant program comes with 24/7 tutor support Get instant access to this HR and Recruitment Consultant course Learn HR and Recruitment Consultant training from anywhere in the world The HR and Recruitment Consultant training is affordable and simple to understand The HR and Recruitment Consultant training is an entirely online Enrol in HR and Recruitment Consultant training today and start your journey towards becoming successful! Description: The curriculum of HR and Recruitment Consultant Diploma - CPD Certified Course 1: HR And Recruitment Consultant Training - Level 4 Introduction to Recruitment Importance and Implications An Overview of the Recruitment Industry The UK Recruitment Legislation Sales and Selling in the Recruitment Industry The Recruitment Process Key Performance Indicators for the Recruitment Industry Candidate Attraction for Recruitment Candidate Management Candidate Interview Processes Client Acquisition Client Strategy in the Recruitment Sector Client Management How will I get my HR and Recruitment Consultant Certificate? After successfully completing the HR and Recruitment Consultant Diploma course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*11 = £109) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Who is this course HR and Recruitment Consultant for? Those interested in pursuing a career in recruitment or HR HR professionals seeking to enhance their recruitment skills Business owners or hiring managers responsible for recruitment Graduates or career changers looking to enter the recruitment industry Individuals looking to start their own recruitment agency Those interested in understanding the recruitment process from sourcing to onboarding. Career path Recruitment Consultant: £24,000 - £40,000 per year Talent Acquisition Specialist: £30,000 - £60,000 per year Recruitment Manager: £35,000 - £70,000 per year Headhunter: £35,000 - £80,000 per year HR Business Partner: £40,000 - £70,000 per year Recruitment Marketing Manager: £35,000 - £60,000 per year Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (HR And Recruitment Consultant Training - Level 4) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Flash Sale On | 11-in-1 Bundle | 110 CPD QS Points | Gifts: Hardcopy + PDF Certificates + SID - Worth £180 | Lifetime Access | Customer Support | Enrol Today

Limited Time Offer | 11-in-1 Bundle | CPD QS Certified | 110 CPD Points | Gifts: Hardcopy + PDF Certificate + SID - Worth £180 | Lifetime Access

The process of building and maintaining a good and healthy employee and supervisory relationship is an ongoing process. Along with building relationships, performance coaching is a great way to develop new skills and talents. Our Performance Coaching bundle can help you take your career to the next level. Performance coaching can be a great asset in developing a healthy competitive workplace environment. At the same time, it can be used to develop and hone the various necessary skills that are essential in order to give the required push to your career. So, whether to just hone your skills or to get ready for the upcoming promotion you are aiming for, developing the essential skills is always a good idea. Our Performance Coaching course bundle can guide and train you in all the necessary skills you might need to get ahead of the curve in your workplace. All the courses in this Performance Coaching bundle are well-researched and thoroughly detailed. This comprehensive course bundle can be just the thing to reach your next professional milestone. Along with this Performance Coaching course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Performance Coaching Bundle Consists of the following Premium courses: Course 01: Performance Coaching Course 02: Performance Management Course 03: Coaching & Mentoring Course 04: Leadership & Management Diploma Course 05: Workplace Confidentiality Course 06: People Management Skills Level 3 Course 07: Emotional Intelligence and Human Behaviour Course 08: Sales: Psychology of Customers Course 09: Time Management Course 10: Effective Communication Skills Course 11: Motivation Skills Key features of this Performance Coaching course: This Performance Coaching bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Performance Coaching is entirely online 24/7 Learner support The Performance Coaching bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Performance Coaching expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Performance Coaching from any place in your own time without travelling for classes. Enrol now in Performance Coaching to advance your career, and use the premium study materials from Apex Learning. This Performance Coaching bundle entails 11 essential courses that can accelerate your career forward. Learning these skills will not only be beneficial for now, but they will also help you in every professional move you might make in the future. This Performance Coaching bundle consists of the following courses: Course 01: Performance Coaching Module 01: Introduction Module 02: The Coach/Client Relationship Module 03: Coaching and Mentoring Models Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Effective Communication Skill Module 06: Personal Skills Module 07: Management Skills Module 08: Organisational Skills Module 09: Motivation and Mindset Module 10: Key Themes of NLP Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory Module 12: Leadership Under Pressure Module 13: Setting Up as a Coach Course 02: Performance Management Section 01: Introduction Section 02: Performance Section 03: Key Performance Indicators Section 04: Reporting Section 05: Rewarding Section 06: Conclusion Course 03: Coaching & Mentoring Module 1: Introduction Module 2: Coaching and Mentoring: Objectives & Processes Module 3: Ethical Aspects of Coaching and Mentoring Module 4: Coaching and Mentoring Models Module 5: Effective Communication Skills Module 6: Personal Skills Module 7: Management Skills Module 8: Functional Skills Course 04: Leadership & Management Diploma Understanding Management and Leadership Leadership Theories Motivating Employees Organisational Skills Talent Management Succession Planning Business Process Management Communication Skills Negotiation Techniques Managing Meetings and Giving Feedback Managing Change Time Management Stress Management Emotional Intelligence in Leadership Managing Conflict Dealing with Office Politics Risk Management Corporate Responsibility and Ethics And Much More... Course 05: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 06: People Management Skills Level 3 Course 07: Emotional Intelligence and Human Behaviour Course 08: Sales: Psychology of Customers Course 09: Time Management Course 10: Effective Communication Skills Course 11: Motivation Skills CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? You don't need any previous training or training materials to finish the Performance Coaching course bundle. This Performance Coaching course is designed for: Students Academics of all background Office workers Corporate Job Holders Requirements Our Performance Coaching bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Completing the Performance Coaching Course bundle can open up various exciting career opportunities in sectors, such as: Business & Management Admin Accountancy & Finance Secretarial & PA Teaching & Mentoring The average salary for a Management Accountant can be £22,000- £55,000 per annum for anyone residing in the United Kingdom. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Performance Coaching) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Overview of Industrial Organisational Psychology Understanding how people behave at work is important for any successful organisation. Industrial Organisational Psychology looks at how human behaviour connects with business goals. It helps companies build better workplaces where people feel valued and perform well. In the UK, poor mental health at work costs employers around £45 billion each year. This shows how important it is to use psychology when planning how workplaces are run. This Industrial Organisational Psychology course gives you both the theory and practical tools you need to improve work environments. You will learn how to understand individual differences, design fair hiring processes, build useful training programmes, and create clear ways to review performance. The course also focuses on motivation, job roles, and leadership styles—all from a psychology point of view. These skills will help you support both employee wellbeing and business success. In the last five years, the field of Industrial Organisational Psychology has grown by 12% in the UK. This shows that more companies are seeing how useful psychology can be in improving workplaces. With this course, you will learn how to make positive changes in teams and organisations. You’ll also be better prepared to support mental health, teamwork, and leadership in any work setting using ideas from Industrial Organisational Psychology. This Industrial Organisational Psychology course will help you to learn: Understand the main ideas behind Industrial Organisational Psychology Use psychology to study how people behave at work Plan fair and effective hiring processes Design training programmes that help employees grow Set up systems to give useful feedback on performance Build job roles that keep people motivated and involved Who is this course for? HR professionals who want to use psychology to improve their workplace Managers and team leaders who want to boost team performance and motivation Business consultants who support organisations with people-related challenges Psychology graduates who want to apply what they’ve learned in real workplaces Professionals thinking about moving into roles focused on hiring, training, or leadership Process of Evaluation After studying the Industrial Organisational Psychology Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Industrial Organisational Psychology Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Industrial Organisational Psychology course. Career Path This Industrial Organisational Psychology Course will help the learners to pursue a variety of careers. Such as: HR Business Partner – £35,000 to £60,000 per year Organisational Development Consultant – £40,000 to £75,000 per year Talent Acquisition Specialist – £28,000 to £45,000 per year Training and Development Manager – £35,000 to £55,000 per year Leadership Development Coach – £40,000 to £70,000 per year Course Curriculum Module 01: Introduction to Industrial-Organisational Psychology 00:17:00 Module 02: Individual Differences and Work Behaviour 00:24:00 Module 03: Job Analysis and Employee Selection 00:21:00 Module 04: Training and Development 00:21:00 Module 05: Performance Appraisal and Feedback 00:22:00 Module 06: Motivation and Job Design 00:19:00 Module 07: Leadership and Organisational Behaviour 00:27:00