8202 Courses in Cardiff delivered Online

The Learning Support Assistants Course offers a clear and focused pathway for those interested in supporting children’s educational journeys within school environments. Covering key areas such as understanding the role of an LSA, working effectively with children, and supporting those with special educational needs, this course is designed to equip learners with the essential knowledge needed to contribute confidently in a classroom setting. Participants will also explore vital topics such as safeguarding, wellbeing, and managing emergencies to ensure a safe and supportive atmosphere for young learners. Throughout the course, attention is given to developing crucial skills such as assessment techniques, managing time and stress, and maintaining professional growth. By delving into the diverse responsibilities of a learning support assistant, this course provides valuable insight into how best to support all children’s learning needs. Whether your aim is to enter the education sector or enhance your existing skills, this course delivers relevant knowledge with clarity and depth — all within a fully online format, tailored to fit your schedule. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module-01: The Roles of a Learning Support Assistant (LSA) Module-02: Working with Children in a School Module-03: Assessing Students Module-04: Skills of a Learning Support Assistant Module-05: Providing for All Children Module-06: Safeguarding and Wellbeing of Children and Young People Module-07: Dealing with Emergencies Module-08: Special Educational Needs (SEN) Module-09: Professional Development Module-10: Time and Stress Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Learning Support Assistants training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Learning Support Assistants training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Equality and Diversity Mini Bundle brings together the foundations of fair practice across sectors. With content spanning HR, employment law, occupational therapy, learning disabilities, and equality, it’s the kind of bundle that prefers people be treated like… well, people. Perfect for those shaping or supporting inclusive workforces and services, this collection builds awareness of legislation, individual needs, and organisational structure. From staff induction to therapeutic guidance, each module ties into the broader goal of helping individuals feel respected, seen, and appropriately supported. Learning Outcomes: Understand core equality and diversity principles in structured environments. Learn about HR’s role in fairness and workplace well-being. Explore UK employment law and protected rights frameworks. Gain insight into occupational therapy and tailored approaches. Study learning disability awareness in various settings. Connect legislation with care and people-first policies. Who is this Course For: HR staff managing diversity-related documentation and policies. Support workers assisting individuals with additional needs. Administrators in education or healthcare fields. Managers wanting fair approaches to team leadership. Public sector staff handling accessibility and awareness. Entry-level professionals entering equality-focused roles. Disability service workers refining their core understanding. Anyone aiming to support inclusive service environments. Career Path: Equality and Diversity Officer – £30,000/year HR Assistant – £25,000/year Employment Law Advisor – £34,000/year Occupational Therapy Assistant – £26,500/year Disability Support Worker – £23,500/year Inclusion Policy Administrator – £28,000/year

The Audio Typing Mini Bundle offers the secret sauce behind smooth offices and swift replies. With modules in audio typing, touch typing, time management, Microsoft Word, and self-organisation, this bundle delivers structure with every keystroke—without the faintest whiff of coffee spills. Designed for those who work with headphones on and deadlines looming, it’s ideal for typing professionals aiming to boost speed, accuracy, and organisation. From deciphering audio to structuring your to-do list, this bundle helps you stay one sentence ahead—often literally. Learning Outcomes: Learn to transcribe audio into structured written content. Develop efficient typing habits for better workflow speed. Understand formatting and layout functions in Microsoft Word. Improve time planning through structured daily approaches. Explore methods of boosting professional self-organisation. Connect transcription, planning, and document formatting together. Who is this Course For: Secretaries managing typed records and correspondence. Admin staff working with audio-based note systems. Typists aiming to increase typing speed and structure. Individuals seeking better office and task management. Transcriptionists refining Microsoft Word document skills. Diary managers supporting executives remotely. Office juniors preparing for admin support roles. Anyone needing order between typing and time. Career Path: Audio Typist – £24,500/year Administrative Assistant – £23,000/year Data Entry Clerk – £22,000/year Word Processing Officer – £23,500/year Transcription Support Specialist – £25,000/year Office Coordinator – £26,000/year

The Cookery Mini Bundle serves a tasteful selection of modules across hospitality, food safety, and cultural cuisine. With lessons in kosher cooking, HACCP procedures, food hygiene, catering, and candy-making, it offers a measured approach to the culinary arts—without setting off the smoke alarm. Ideal for those interested in food service with a twist of structure, this bundle focuses on food preparation protocols, cultural awareness, and cleanliness. Whether you're a sweets lover or planning your next hospitality venture, this course keeps it digestible and satisfying. Learning Outcomes: Learn food safety practices in hospitality and catering environments. Understand HACCP procedures for food preparation and storage. Study the principles of kosher dietary guidelines and preparation. Explore hygiene rules for kitchen and service settings. Discover methods for candy production and recipe structure. Apply food safety measures across different service settings. Who is this Course For: Hospitality staff aiming to understand kitchen safety protocols. Catering professionals managing events and food standards. Home cooks interested in kosher culinary concepts. Individuals exploring HACCP and hygiene certifications. Sweet enthusiasts with a love for structured recipes. Staff in school or care kitchens needing safety knowledge. Food entrepreneurs building niche service offerings. Anyone handling food in regulated environments. Career Path: Catering Assistant – £21,500/year Food Hygiene Officer – £25,000/year Hospitality Manager – £28,000/year Kosher Kitchen Assistant – £23,000/year HACCP Compliance Coordinator – £26,000/year Confectionery Production Assistant – £24,000/year

The People Management Mini Bundle is for those managing teams, leading operations, or trying not to shout into the void during a team meeting. Covering team leadership, communication skills, telephone etiquette, operations, and disaster management, this bundle equips learners with structured approaches to keeping teams steady—even when the printer isn't. It’s ideal for those who need to balance people, processes, and priorities without resorting to caffeine overload. Each module sharpens interpersonal understanding while giving thought to structured operational strategies and disaster response handling—all without needing a whistle or clipboard. Learning Outcomes: Learn the fundamentals of leading teams in structured environments. Study effective workplace and interdepartmental communication techniques. Understand telephone etiquette and remote communication clarity. Explore operations planning in organisational contexts. Recognise key steps in disaster response and coordination. Connect leadership with communication and structured management. Who is this Course For: Team leaders overseeing everyday operational processes. Supervisors building clearer communication across teams. Office managers responsible for handling disruptions calmly. Anyone balancing leadership and communication tasks. Admins involved in telephone communication etiquette. Professionals handling team or staff-related coordination. Learners preparing for people-focused leadership roles. Managers dealing with unexpected operational hiccups. Career Path: Team Leader – £30,000/year Office Supervisor – £29,000/year Operations Assistant – £28,000/year Communications Coordinator – £27,500/year Telephone Support Officer – £24,000/year Crisis Response Assistant – £26,000/year

The Payroll Administrator Mini Bundle blends payroll functions with administrative efficiency, giving you the essential building blocks of modern office finance. With modules in payroll, administrative assistance, accounting, data entry, and employment law, this bundle is built for those who enjoy structured tasks and orderly systems. Perfect for professionals managing figures, files, and fine print, the content bridges financial accuracy with administrative order. You'll gain solid knowledge to navigate payroll setups, employment regulations, and reliable data handling—all from your own device, without the clutter of a filing cabinet. Learning Outcomes: Process payroll calculations in accordance with UK standards. Learn core accounting principles and financial recordkeeping. Understand administrative duties across different office settings. Apply accurate and efficient data entry methods. Gain insight into key employment law essentials. Connect payroll functions with wider admin responsibilities. Who is this Course For: Payroll clerks seeking broader administrative understanding. Admin assistants expanding their financial knowledge. Aspiring payroll administrators in any sector. Office workers handling HR and finance duties. Entry-level job seekers in finance or admin. Data entry professionals looking to specialise. HR professionals handling payroll in small businesses. Those exploring employment law and payroll interaction. Career Path: Payroll Administrator – £25,000/year Administrative Assistant – £23,000/year Data Entry Clerk – £22,500/year HR and Payroll Assistant – £26,000/year Junior Accountant – £27,000/year Employment Records Officer – £24,000/year

Conflict might be inevitable—but turning it into organised conversation? That’s where the Conflict Management Mini Bundle comes in. Covering human resources structures, communication skills, organisational tactics, problem solving, and mindfulness, this bundle adds logic to workplace chaos without any incense burning. Whether you’re smoothing office tensions or simply managing competing inbox demands, these modules help you structure how you think, talk, and manage tasks. Calm minds, sharp conversations, and better workplace habits—because arguments rarely send calendar invites in advance. Learning Outcomes: Understand HR processes for workplace support and issue resolution. Learn structured communication skills for various workplace scenarios. Apply problem-solving techniques to interpersonal or team issues. Explore basic mindfulness methods for calm and clarity. Develop organisational habits to manage workflow and stress. Combine HR and communication approaches for smoother interactions. Who is this Course For: HR staff involved in employee conversations or dispute resolution. Team leaders seeking structured thinking in daily management. Office professionals handling internal communication challenges. Admins supporting department heads with workflow organisation. New managers facing people-based problem solving daily. Customer service staff dealing with interpersonal conflicts. Workplace coordinators navigating cross-team communication issues. Anyone interested in clear thinking during workplace disagreements. Career Path: HR Administrator – £26,000/year Workplace Conflict Adviser – £28,000/year Office Manager (Team Focus) – £30,000/year Internal Communications Assistant – £27,500/year Organisation Development Support – £29,500/year Mindfulness Programme Assistant – £25,000/year

Nothing says “grown-up” quite like understanding your VAT. The VAT Mini Bundle walks you through Value Added Tax, essential tax knowledge, business law basics, structured report writing, and—because life gets messy—some self-organisation tactics to keep your numbers (and nerves) in check. Whether you’re chasing receipts or wrangling legalese, this bundle puts logic back into numbers. Perfect for early-career finance workers, small business enthusiasts, or anyone tired of pretending to know what ‘input tax’ means. Numbers don’t bite—especially when presented like this. Learning Outcomes: Understand key concepts behind VAT and its applications. Learn tax fundamentals relevant to business and self-employment. Explore basic business law for financial process understanding. Develop structured report writing for financial clarity. Organise documents and tasks using simple organisational methods. Apply structured thinking to legal and financial topics. Who is this Course For: Bookkeeping assistants learning VAT and tax rules. Entrepreneurs managing business records and reports. Finance support staff handling admin for accountants. Tax return helpers needing structured refresher knowledge. Self-employed individuals tracking invoices and taxes. Admin workers supporting financial documentation. Legal secretaries touching on business and tax law. Beginners interested in structured financial writing. Career Path: VAT Administrator – £26,000/year Tax Assistant – £27,500/year Accounts Support Officer – £25,000/year Finance Administrator – £24,000/year Junior Report Writer (Finance Focus) – £23,500/year Business Law Clerk (Entry-Level) – £28,000/year

Operations Management and Business Systems The Operations Management and Business Systems course gives you the skills to manage and improve how a business runs. You will learn how to plan, organise, and control operations to increase efficiency. This course covers everything from supply chain and project planning to managing people, time, and stress at work. You'll also learn how to write better at work and communicate clearly. Whether you work in a small business or a large company, this course helps you handle tasks better and lead with confidence. Course Curriculum Module 01: Introduction to Operations Management Module 02: Project Management Module 03: Business Development and Succession Planning Module 04: Process Management Module 05: Supply Chain Management Module 06: Planning & Forecasting Operations Module 07: Procurement & Purchasing Management Module 08: Manufacturing & Delivery Operations Module 09: Quality Management Module 10: Managing Risk and Recovery Module 11: Performance Management Module 12: Talent Management Module 13: Communication Skills Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management Module 17: Time Management Module 18: Business Environment Module 19: Business Writing Skills (Learn more about this online course)

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00