688 Courses in Cardiff delivered Online

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently.

In today's interconnected corporate landscape, mastering Corporate Relations is indispensable for career success. This course equips you with vital skills like effective communication, building professional networks, and managing conflicts-all crucial for navigating the complexities of modern workplaces. Understanding Corporate Relationship Goals and mastering Corporate Etiquette are foundational, fostering trust and rapport while enhancing collaboration and teamwork. Such competencies not only enrich daily interactions but also elevate professional credibility, making you highly desirable to UK employers seeking adept Corporate Relations professionals. With increasing demand in this sector, job opportunities are plentiful, offering competitive salaries commensurate with expertise. Embracing these modules not only prepares you for lucrative career prospects but also ensures you stay relevant in a field where opportunities are growing steadily. In essence, this course empowers you to thrive in corporate environments, shaping a successful and fulfilling professional journey. Key Features: CPD Certified Strategies for Corporate Relations Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Corporate Relationship Goals Module 02: Basics of Corporate Etiquette Module 03: Understanding Effective Communication Module 04: Cross-Cultural Communication Module 05: Establishing Trust and Rapport Module 06: Collaboration and Teamwork Module 07: Managing Difficult Conversations and Conflict Module 08: Building Professional Networks and Alliances Module 09: Sustaining Long-Term Relationships and Success Learning Outcomes: Craft corporate strategies aligning with relationship goals for organizational success. Apply corporate etiquette principles in diverse professional settings effectively. Master the nuances of effective communication for impactful corporate interactions. Navigate cross-cultural communication challenges, fostering global collaboration and understanding. Develop skills in establishing trust and rapport crucial for professional relationships. Strengthen collaboration and teamwork abilities within corporate environments for enhanced productivity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Corporate Relations course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Corporate Relations. Moreover, this course is ideal for: Professionals seeking advanced corporate relationship management skills. Business executives aiming to enhance cross-cultural communication and collaboration. Team leaders focused on conflict resolution and effective communication strategies. Individuals aspiring to build and expand professional networks and alliances. Those desiring expertise in sustaining long-term relationships for sustained success. Requirements There are no requirements needed to enrol into this Corporate Relations course. We welcome individuals from all backgrounds and levels of experience to enrol into this Corporate Relations course. Career path After finishing this Corporate Relations course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Corporate Relations are: Corporate Communications Specialist - £30K to 45K/year Business Development Manager - £35K to 60K/year HR Relationship Manager - £30K to 50K/year International Sales Executive - £25K to 45K Public Relations Officer - £25K to 40K Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

English: Spelling, Punctuation and Grammar Overview Ever wish you could write with confidence, expressing yourself like a pro? Imagine leaving behind confusing rules and spelling doubts, embracing the power of clear English. This 'English: Spelling, Punctuation and Grammar' course is your magic wand, transforming you into a language whiz! Through fun and easy lessons, you'll unravel the secrets of the English language. Start with grammar basics, learning how words work together to build sentences that make sense. Discover how sentences are structured, so you can craft messages that grab attention. You'll even learn to ask perfect questions, unlocking valuable information and guiding conversations. Punctuation becomes your friend, not a foe. No more misplaced commas or confusing rules! You'll understand how to use them like magic tricks, making your writing clear and powerful. Capitalization turns from a guessing game into a tool for authority, ensuring your writing looks professional and polished. Spelling worries vanish as you crack the code of the English alphabet. Learn from common mistakes and clever strategies to avoid them, developing an eagle eye for accuracy. By the end, you'll tackle tricky words with ease, leaving typos in the dust. This course unlocks your communication superpowers, from academic success to career advancement. Whether you're a student, a professional, or simply someone who wants to express themselves clearly, the skills you learn here will open doors in every area of life. Learning Outcomes: Master the fundamentals of English grammar, sentence structure, and punctuation. Craft clear and impactful questions for effective communication. Apply proper capitalization to enhance the writing's professionalism and clarity. Conquer common spelling mistakes and develop strategies for accuracy. Communicate effectively in written and spoken English across various contexts. Why You Should Choose English: Spelling, Punctuation and Grammar Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? English: Spelling, Punctuation and Grammar is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our English: Spelling, Punctuation and Grammar is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. English: Spelling, Punctuation and Grammar Module 01: Introduction to the Course 00:10:00 Module 02: Basics of Grammar 00:13:00 Module 03: The Basics of Sentence 00:08:00 Module 04: Structure of Sentence 00:16:00 Module 05: Questions 00:11:00 Module 06: Punctuation and Capitalisation 00:21:00 Module 07: Spelling 00:26:00 Module 08: Common Mistakes and Ways to Improve 00:18:00

Unlock the secrets of captivating crime fiction with our Writing Course: Characters and Story Development. Dive into the world of suspense, master character creation, and perfect your plotting and pacing. From dialogue mastery to investigative techniques, craft the ultimate crime narrative. Elevate your writing with expert guidance on complex narratives, twists, and polishing for publication. Join us on a thrilling journey from inspiration to publication in this comprehensive writing workshop.

🌟 Unlock Success in Network Marketing! 🌟 Master the Art of Network Marketing with Our Comprehensive Online Course! Are you ready to step into the dynamic world of network marketing? Dive into our groundbreaking course, 'Network Marketing Basics,' and revolutionize your approach to business, sales, and networking!   🚀 What You'll Gain: ✅ Foundation Building: Learn the core principles and strategies of network marketing, laying a solid groundwork for your success. ✅ Effective Communication: Master the art of connecting and engaging with your audience, turning conversations into conversions. ✅ Winning Strategies: Discover proven tactics to grow your network, increase sales, and build a thriving team. ✅ Leveraging Technology: Harness the power of online tools and platforms to expand your reach and boost your business. ✅ Overcoming Challenges: Navigate common hurdles and setbacks with confidence, turning obstacles into opportunities. ✅ Personal Development: Cultivate a success-oriented mindset and unleash your full potential in the network marketing landscape.   🔥 Course Highlights: 🌟 Engaging Modules: Dive into a structured curriculum designed for easy comprehension and immediate application. 🌟 Interactive Learning: Access quizzes, case studies, and interactive exercises to reinforce your understanding. 🌟 Expert Guidance: Learn from seasoned network marketing professionals with years of real-world experience. 🌟 Community Support: Join a vibrant community of learners, exchanging insights and fostering growth together. 🌟 Bonus Resources: Gain access to exclusive tools, templates, and bonus materials to accelerate your progress.   🎯 Who Is This Course For? Whether you're a newcomer eager to explore the realm of network marketing or a seasoned marketer aiming to refine your skills, this course is your gateway to success. Entrepreneurs, sales professionals, and anyone seeking financial independence will find immense value in this comprehensive program.   💡 Take Charge of Your Future! Invest in yourself and your aspirations. Equip yourself with the knowledge, strategies, and confidence needed to excel in network marketing. Join our course today and embark on a transformational journey toward unprecedented success! Ready to revolutionize your approach to network marketing? Enroll now and pave your path to prosperity! Course Curriculum Module 01 The concept of making a business The concept of making a business 00:00 Module 02 What is Your Profit Margin What is Your Profit Margin 00:00 Module 03 Downline- An Asset or Liability Downline- An Asset or Liability 00:00 Module 04 Front-End and Turn Key System Front-End and Turn Key System 00:00

This is for New leaders/Managers working within early years. This programme is consists of 6 topics which all include work based projects. 1. What does good leadership look like? 2 Enhance your communication skills .3. Promoting good teamwork. 4 Managing Difficult Conversations. 5. Getting to know sector relevant documents. 6. The importance of wellbeing for yourself and for your team. This programme of training ensures new leaders are professional, knowledgeable and confident in leading teams of people.  The work based projects gives the opportunity to practise new skills and then reflect on that practise with the trainer. The programme is delivered individually for maximum impact either face to face or virtually depending on the location The trainer has 24 years experience of managing teams of people in the early years and can relate to the busy, challenging emotional environments that Early Years Leaders work in. Each session is 1.5hrs.  

Description: There are many ways that disabilities can affect the ability to perform effectively on the job. Levels of disability and ability are unique to an individual. Most accommodations are simple, creative alternatives for traditional way of doing things. This Diversity & Disability Awareness at Workplace Certificate Course includes examples and suggestions for career development staff and employers. This workshop will give supervisors, managers, and human resource consultant tools, and tips for creating a diverse workplace. You will also learn to prepare to welcome people with disabilities into your workplace, how to interact with them and much more related to working with people with disabilities. Learning Outcomes: Get prepared for welcoming people having disabilities for your workplace Interact with people with disabilities Have interactions Locate along with getting over the obstacles at the workplace Apply respectful, proper, adaptable linguistic approach for a situation Realise the state of your company in case of recruiting as well as interviewing Figure out the terms of job accommodation along with executing it at the workplace Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diversity & Disability Awareness at Workplace Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diversity & Disability Awareness at Workplace Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 Defining Terms 00:15:00 Dissecting Labels 00:30:00 Accessibility 00:15:00 The Cornerstones of Diversity 00:15:00 Using the STOP Technique 00:15:00 Communication Essentials for Disability Awareness 00:30:00 Communication Styles 00:15:00 Critical Conversations 00:15:00 How Do We Make It Happen? 00:15:00 Mock Exam Mock Exam- Diversity & Disability Awareness at Workplace Certificate Course 00:20:00 Final Exam Final Exam- Diversity & Disability Awareness at Workplace Certificate Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn the vital core skills of questioning and listening skills, and face-to-face communication. Includes Verbal Skills & Asking Questions, Open & Closed Questions, The Funnel, Active Listening, Face‐to‐Face Communication, Rules for Success

We use it everyday but there are so many additional tools to save you time and make your work in Outlook more efficient and less stressful. Course overview Duration: 4 hours People tend to think they know how to use Outlook however there are so many lesser known features that can make working in Outlook so much more efficient. Simply understanding the layouts, how to turn things on and off and customising the environment to your preferences can save time and frustration. You then have search features, things such as conversation clean up and quick steps that can help to tidy up and organise what you do. Objectives  By the end of the course you will be able to: Customise Outlook to your preferences Manage email conversations Setup and use Quick Steps Create folders and organise information Setup rules Search for information Work effectively with calendars Content Customising the user interface Using the Navigation Pane and “To-do Bar” Setting folder pane options Adding favourites Peak preview Customising the quick access bar Setting reading pane and message preview Customizing email mail views Using the field chooser Email options Email conversations Conversation clean up Using Quick Steps Creating folders and organising information Setting email options Setting up rules Searching for information Using the Search bar Setting what to search for Setting where to search Searching for categories Adding more search options Working with calendars Setting what to view Using Schedule View Setting calendar options Weather bar Adding different time zones Adding meetings and appointments Setting up and using categories Opening other people’s calendars Setting calendar permissions Calendar groups Working with Tasks Lists Setting task options Adding and amending tasks Setting dates, deadlines and reminders Adding attachments to tasks Assigning tasks to others Flagging tasks Using and setting Quick Click Recurring tasks Flagging emails to appear on your task list Converting emails to tasks Converting tasks to calendar appointments