38982 Courses in Cardiff delivered Online

Level 5 QLS Diploma | Free 9 CPD Courses | FREE QLS Endorsed Hard Copy Certificate & PDF Certificates | Tutor Support

Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

SENCO: Level 3 SENCO Training This SENCO course is designed for those interested in or who are currently in a SENCO role in the early years setting. This SENCO qualification provides learners with a thorough understanding of the roles and responsibilities of the Special Educational Needs Coordinator in early years setting. Learn about the strategies and techniques for assisting children and their families and gain in-depth knowledge of SEN codes of practice. The purpose of this SENCO course is to help learners progress to further and higher education and develop new practical skills in health and social care. Special Offers of this SENCO Course This SENCO Training Course includes a FREE PDF Certificate. Lifetime access to this SENCO Training Course Instant access to this SENCO Training Course Get FREE Tutor Support from Monday to Friday in this SENCO Training Course Courses are included in this SEN Coordination Course Course 01: SENCO - SEN Coordination (SENCO) Course 02: Primary Teaching Diploma Course 03: Level 4 Diploma in Child Counselling Course 04: Care and Support for Vulnerable Children [ Note: Free PDF certificate as soon as completing the SENCO: SENCO course ] SENCO: Level 3 SENCO Training Industry Experts Designed this SENCO course into 02 detailed modules. Assessment Method of SENCO After completing each module of the SENCO: SENCO, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of SENCO After completing the MCQ/Assignment assessment for this SENCO: SENCO course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? SENCO: Level 3 SENCO Training This SENCO course is ideal for those already working in a SENCO role as part of their Early Years Practitioner role or interested in doing so. This SENCOcourse is also suitable for childminders. Requirements SENCO: Level 3 SENCO Training There are no specific requirements for this SENCO: SENCO course because it does not require any advanced knowledge or skills. Career path SENCO: Level 3 SENCO Training This SEN Coordination (SENCO) course is appropriate for those who want to work in the following fields: Health and social care Childhood studies Community, youth and families Social work Early years Primary teaching Nursing Certificates Certificate of completion Digital certificate - Included

This course is aimed at those who would like to work as a learning support assistant in a school or further education setting. Level 3 Certificate in Supporting Teaching and Learning will give you an understanding of the skills and knowledge needed to support learners in the classroom.

Thinking about a job as a Digital Product Manager? The BCS Practitioner Certificate in Digital Product Management encourages individuals in both technical and non-technical product-related roles to develop the practical behaviours required to succeed in leading a product project or team.

Level 4 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 145 CPD Points|CPD & CiQ Accredited

Overview This comprehensive course on Sales Training: Master Your Sales Pitch will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Sales Training: Master Your Sales Pitch comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Sales Training: Master Your Sales Pitch. It is available to all students, of all academic backgrounds. Requirements Our Sales Training: Master Your Sales Pitch is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 23 lectures • 01:20:00 total length •Welcome!: 00:04:00 •First and Foremost: 00:02:00 •Introduction to Action Plan: 00:02:00 •Lesson: Pre-Presentation: 00:02:00 •Pre-Presentation Part 1: 00:05:00 •Pre-Presentation Animation: 00:03:00 •Pre-Presentation Part 2: 00:04:00 •Pre-Presentation PowerPoint: 00:04:00 •Pre-Presentation Part 3: 00:02:00 •Resource: 00:00:00 •Structuring a Dynamic Presentation - 8 Step Process: 00:06:00 •Elevating Value during Your Presentation: 00:03:00 •How to Customize Your Presentation and Timeline: 00:09:00 •Presentations that Emotionally Connect: 00:02:00 •Negotiation and Price Presentation: 00:07:00 •Actual Presentation Chapter (Written Context from 'The Sales Pro' Book): 00:04:00 •Actual Presentation: 00:04:00 •Features, Functions, Benefits and Results: 00:02:00 •Cartoon: 00:08:00 •Celebrity Moment - Inspiration: 00:02:00 •It Is Time To Take Action!: 00:04:00 •The Final Word: 00:01:00 •Assignment - Sales Training: Master Your Sales Pitch: 00:00:00

Overview Improper medication management can lead to severe consequences. Thus if you are working or want to work in the healthcare sector, you must train yourself in safe medicine handling. You can start your training with our exclusive online Training on Medicines Safe Handling course. This course will help you grasp the ins and outs of medication management.  Through the highly informative modules, you will be able to enhance your knowledge regarding licensing and legislation. Then the course will provide detailed lessons on the basics of medicine management. In addition, you will grasp a clear understanding of safe administration of medicines. Along with that, the course will educate you on the storage, supply and disposal of drugs. So, if you want to grasp a solid foundation in this area, enrol today! Course Preview Learning Outcomes Learn about the essential legislation and licensing regarding medicine management Familiarise yourself with the key principles of medication management Develop the skills required for safe medication administration Gain in-depth knowledge of the storage, supply and disposal of medicines Build your expertise in record-keeping and auditing Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Medication Management Medication Administration Record Keeping Who Should Take This Training on Medicines Safe Handling? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Training on Medicines Safe Handling is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Training on Medicines Safe Handling Certification After completing and passing the Training on Medicines Safe Handling successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Training on Medicines Safe Handling will equip you with effective skills and abilities and help you explore career paths such as  Health Care Worker Medical Assistant Medical Coder Nursing Assistant Caregiver Module 01: Introduction to Medicines Introduction to Medicines 00:25:00 Module 02: Legislation and Licensing Legislation and Licensing 00:33:00 Module 03: Key Principles of Medication Management Key Principles of Medication Management 00:32:00 Module 04: Professional Communication and Medication Safety Professional Communication and Medication Safety 00:34:00 Module 05: Safe Administration of Medicines Safe Administration of Medicines 00:20:00 Module 06: Patient Involvement in Medication Safety Patient's Involvement in Medication Safety 00:39:00 Module 07: Storage, Supply and Disposal of Medication Storage, Supply and Disposal of Medication 00:39:00 Module 08: Safe Handling of Hazardous Drugs Safe Handling of Hazardous Drugs 00:38:00 Module 09: Record-Keeping and Audit Process Record-Keeping and Audit Process 00:32:00 Module 10: The Safe Use of Medication during the COVID-19 Pandemic The Safe Use of Medication during the COVID-19 Pandemic 00:35:00 Assignment Assignment - Safe Handling of Medicines 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Local authorities are being encouraged to seek the views of young people in relation to the services they receive. Schools and the whole range of support services (e.g. behaviour support, youth offending teams, social services, CAMHS etc.) are being expected to routinely ask young people for their views. This goes beyond involving young people in plans that concern them e.g care plans, individual education plans, pastoral support plans etc. Online Course now available via Teachable Platform – Ask the Children Learn at your own pace… lots of text and video support Course Category Peer Support Description Local authorities are being encouraged to seek the views of young people in relation to the services they receive. Schools and the whole range of support services (e.g. behaviour support, youth offending teams, social services, CAMHS etc.) are being expected to routinely ask young people for their views. This goes beyond involving young people in plans that concern them e.g care plans, individual education plans, pastoral support plans etc. This training will focus on how young people can be effectively engaged in giving their views and will present a model for use in evaluating services to young people based on the concept of resilience. This model enables young people to be clear about what has helped and hindered them in being able to overcome difficulties. It also provides a framework for evaluating the extent to which services are reducing risk and increasing protective factors to enable young people to develop the resilience. Testimonials ‘Yet again inspiring and opening more doors than I can go through’? ‘This opened a lot of avenues for thought and reflection. It will help me to help colleagues to see where they can improve practice to create a more inclusive environment within the whole school.’ ‘Some great ideas and restored my self belief! Fantastic’ Learning Objectives Strategies for engaging young people Knowledge and Understanding of resilience In relation to system and environmental factors Strategies for reducing risk and increasing protective factors In relation to Individual young people and services Evaluation framework for services to young people Who Is It For ? Youth offending teams Social services CAMHS Primary and secondary teachers Heads and Deputies SENCOs Learning Support and Guidance staff Advanced Skills Teachers Parents Local Authority Support Services Community Development workers Early Years and School based Practitioners Social work staff Health Services Course Content The course answers the questions : How can we truly involve pupils? Practically how do we go about listening to pupils views? What if we do not like what they tell us? How can we involve our most disaffected young people? Key themes Tools for engaging young people and gaining their views The concept of resilience System and environmental risk and protective factors that impact on young people’s resilience Reducing risk and Increasing protective factors Resilience planning for Individuals and services Evaluating services to young people If you liked this course you may well like: CIRCLES OF FRIENDS