243 Courses in Cardiff delivered Online

**Disability Awareness & Inclusion Training - CPD Accredited Course - Free Certificate** This Disability Awareness & Inclusion Training Course is designed to deepen understanding and raise awareness about the barriers that individuals with disabilities face in everyday life. The course encourages a shift in perspective, helping learners develop a respectful and informed approach towards disability, fostering more inclusive environments in various settings. Whether you're an employee, employer, or community member, this training will provide valuable insights into how disability affects people, their rights, and how we can all contribute to creating more accessible spaces for everyone. The course focuses on essential topics such as the types of disabilities, legal frameworks, and the importance of sensitivity and communication. Through engaging content, learners will explore practical approaches to ensure equitable treatment of people with disabilities. By completing this course, participants will be better equipped to recognise potential challenges faced by individuals with disabilities, and how small adjustments can lead to significant positive changes in the workplace or community setting. This training is an excellent opportunity to build your awareness and make a tangible difference in creating more inclusive and supportive environments. Key Features of Disability Awareness & Inclusion Training Course: This Disability Awareness & Inclusion Training Course is CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases of Disability Awareness & Inclusion Training Course. Course Curriculum of Disability Awareness & Inclusion Training Course: Module 01: Concept of Disabilities and Inclusion Module 02: Disability and The Law Module 03: Models of Disability Module 04: General Duties of Workers' Representatives Module 05: Ensuring Health and Safety for Disabled People Module 06: Managing Workers with Disabilities Module 07: Effective Communication Strategies with Disabled People Module 08: Recruiting People with Disabilities Module 09: Promotion Module 10: Creating an Inclusive Workplace Learning Outcomes of Disability Awareness & Inclusion Training Course: Grasp the diverse Concept of Disabilities, fostering a culture of inclusivity. Navigate the legal landscape, understanding Disability and The Law intricacies. Explore varied Models of Disability, shaping a nuanced perspective. Comprehend the pivotal General Duties of Workers' Representatives for workplace cohesion. Ensure Health and Safety for Disabled People, creating a secure environment. Master Effective Communication Strategies, fostering connections with disabled individuals. Accreditation This Disability Awareness & Inclusion Training course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this Disability Awareness & Inclusion Training course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Disability Awareness & Inclusion Training Course: Employers and HR Professionals can enroll this Disability Awareness & Inclusion Training Course Educators and School Staff can enroll this Disability Awareness & Inclusion Training Course Healthcare Professionals can enroll this Disability Awareness & Inclusion Training Course Community Leaders can enroll this Disability Awareness & Inclusion Training Course Customer Service Representatives can enroll this Disability Awareness & Inclusion Training Course Service Providers: To enhance services for individuals can enroll this Disability Awareness & Inclusion Training Course Students and General Public can enroll this Disability Awareness & Inclusion Training Course Career path Inclusive Recruitment Specialist Disability Rights Advocate Workplace Diversity Coordinator Health and Safety Officer Communication Accessibility Consultant Inclusion and Diversity Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Step into the heart of human understanding with our Counselling & Psychotherapy Course — a thoughtfully designed programme that explores how people think, feel and behave. Whether you're looking to support others more effectively or simply fascinated by what makes us tick, this course delivers solid insight into emotional wellbeing, human connection, and mental resilience. From foundational theories to therapeutic communication techniques, each module is built to deepen your awareness and sharpen your ability to respond thoughtfully in personal or professional settings. Delivered entirely online, this course suits anyone with a curious mind and a calm head. There’s no need to quote Freud at dinner parties, but you'll certainly walk away with fresh perspective and the ability to engage with sensitivity and clarity. Ideal for those considering future roles in counselling services, HR, coaching, education, or anyone keen to be that one friend who actually listens properly. The content balances professional tone with a touch of human warmth — because mental health deserves nothing less. Why People Enrol this Course From One Education: Eligibility for an Endorsed certificate upon successful completion of the course Learning materials of our course contains engaging voiceover and visual elements for your comfort Get 24/7 access to all course content for a full year Complete the course at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) Efficient assessments and instant results upon completion of our course Course Curriculum This course is designed with the following modules: Introduction to the course About the Instructor About the Course Understanding Psychotherapy What is Psychotherapy? A Short Historical Introduction Psychology, Counselling & Psychotherapy Where do Psychotherapists work? Starting Psychotherapy Practice Who Can Benefit from Psychotherapy? Short-Term Vs Long-Term Therapy Therapeutic Relationship Your Potential Clients in Therapy What does the First Psychotherapy Session Involve? Psychotherapy for Children Individual and Group Sessions Family Therapy Psychodynamic Approach Different Types of Psychotherapy Unconscious Processes (The Unconscious Mind) Defense Mechanisms Humanistic Approach Cognitive Behavioural Approach (CBT) Face-to-face Vs 'Online' Psychotherapy Internet-Based Therapy How to Become an Online Psychotherapist? Thank You and Good Bye! How is the Course assessed? To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course. The course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning, literacy, and to be over the age of 16. Career path This course will help you gain all the necessary theoretical knowledge to excel in the relevant field. Enrol on our course now and get started on the journey of taking your career to the next level. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £79 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £79 International: £79 + £10 (postal charge) = £89 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.

Domestic violence and abuse remain a deeply troubling issue in society, affecting individuals and families across all walks of life. This course offers a thorough insight into the various forms of abuse, including physical, emotional, psychological, and financial harm, helping learners recognise the warning signs and understand the lasting impact on victims. Designed with clarity and precision, it provides the essential knowledge needed to identify abuse scenarios and appreciate the delicate nature of intervention and support. Delivered entirely online, this course is tailored for anyone seeking to broaden their understanding of domestic abuse without the constraints of location or time. It suits professionals, carers, or those with a personal interest in the subject, equipping learners with a solid foundation of awareness and sensitivity. Through detailed modules and carefully structured content, participants will gain valuable perspectives on safeguarding, legal frameworks, and the importance of confidentiality — all while navigating the topic with the respect and seriousness it demands. Learning Outcomes: Develop an understanding of the various types of domestic violence and abuse. Recognise the symptoms of domestic violence and abuse. Acknowledge the legal framework and social context of domestic violence and abuse. Examine the consequences of domestic violence and abuse on victims, families, and society. Investigate the resources available to respond to domestic violence and abuse. Learn how to provide appropriate support to people who have experienced domestic violence or abuse. Key Highlights The Quality Licence Scheme ensures that the course you enrolled in, Domestic Violence and Domestic Abuse, is of the highest quality. It helps you to get recognised by employers easily. The endorsed certificate of course will make you stand out from the crowd when applying for jobs during this pandemic. The Certificate of Achievement Endorsed by the Quality Licence Scheme has helped thousands of people reach their professional goals and get better jobs. Key Benefits Learning materials of the course contain engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) Course Curriculum: Introduction The Components The Impact of Domestic Violence on Victims The Impact of Domestic Violence and Abuse on Children Assessing the Risks of Domestic Violence and Abuses on Children Supporting the Victim and Reporting Incidents Record Keeping Domestic Violence and Abuse Legislation in the UK Meet the Endorsement The Quality Licence Scheme has been designed specifically to acknowledge high-quality courses. This Domestic Violence and Domestic Abuse course materials are endorsed by Quality Licence Scheme (QLS) with Level 4 Diploma. This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV. Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 120 CPD hours / points Accredited by The CPD Certification Service Who is this course for? Those who are presently or have previously been in a domestic relationship. Domestic violence and abuse may happen to anybody, and attending a course can give victims important knowledge about safety and services. To better understand the psychological repercussions of domestic violence and abuse, mental health professionals such as therapists, social workers, and counsellors should complete a domestic violence and abuse course. Law enforcement officers should undergo domestic violence and abuse training to learn how to respond to situations of domestic violence and abuse. Attorneys should attend a course on domestic violence and abuse to learn how to protect victims in the judicial system. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path People in this sector tend to pursue their careers in the following professions: Domestic Violence Advocate (£20,000 to £35,000 per annum) Domestic Abuse Counsellor (£30,436 per year) Domestic Violence Social Worker (£31,878 per year) Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £89 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £89 International: £89 + £10 (postal charge) = £99 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Living with Complex PTSD can feel like carrying a weight that nobody else can see. This online course has been thoughtfully developed for anyone who wants to understand the effects of trauma, recognise patterns of emotional distress, and explore healthier coping mechanisms. You’ll gain valuable insights into how Complex PTSD differs from other conditions, with gentle guidance through topics such as trauma bonding, emotional regulation, and the long-term impact of early adversity. Whether you’re supporting yourself or someone close to you, this course offers clear explanations without overcomplicating the essentials. Delivered entirely online for flexible access, the course is suitable for learners at all levels and designed to make difficult topics easier to grasp. It focuses on improving awareness and helping you build clarity around psychological patterns, all while maintaining sensitivity and respect for lived experiences. With well-structured content, expert input, and an easy-to-follow format, this course supports informed understanding in a respectful, professional way—without the jargon. Learning outcomes: Understand the root causes and different types of complex post-traumatic stress disorder (C-PTSD) Learn about the impact of trauma on the brain and body Develop skills to break free from the effects of trauma, including emotional dysregulation, dissociation, and negative self-beliefs Enhance emotional regulation and self-compassion Improve overall mental health and wellbeing Our Overcoming Complex PTSD course is designed to provide you with the tools and strategies needed to overcome the effects of trauma and complex post-traumatic stress disorder (C-PTSD). Through this course, you'll learn about the different types of trauma and how they can lead to C-PTSD. Our expert instructors will guide you through a variety of techniques, including mindfulness, self-compassion, and trauma-focused therapy, to help you break free from the effects of trauma. By the end of this course, you'll have developed skills to enhance emotional regulation, self-compassion, and overall mental health and well-being. ⊱⊱ Overcoming Complex PTSD Course Curriculum Lesson 01: Introduction and course overview Lesson 02: What is complex PTSD? Lesson 03: How CPTSD Originates? Lesson 04: Intro to coping with CPTSD Lesson 05: Introduction to cognitive healing Lesson 06: Psychoeducation Lesson 07: Minimizing inner critic Lesson 08: Minimizing outer critic Lesson 09: Introduction to emotional healing Lesson 10: Verbal ventilation Lesson 11: Reparenting Lesson 12: Self-mothering, self-fathering and affirmations Lesson 13: Finding the silver linings Lesson 14: Somatic healing Lesson 15: Meditation Lesson 16: The journey of recovery Lesson 17: Practical aspects of healing Lesson 18: Conclusion How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who struggle with the effects of trauma and complex post-traumatic stress disorder (C-PTSD) Mental health professionals who want to expand their knowledge and skills in treating trauma using mindfulness and trauma-focused therapy techniques Friends and family members of individuals who struggle with the effects of trauma and C-PTSD Anyone who wants to improve their emotional regulation, self-compassion, and mental health Individuals who want to learn more about C-PTSD and its impact on mental health Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Psychotherapist Mental Health Counselor Social Worker Clinical Psychologist The salary range for these roles in the UK ranges from £25,000 to £60,000 per year. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Power BI has been a boon to organisations, allowing them to get quicker time to insights and democratising access to powerful data analytics capabilities within business teams who understand the data best. But for many companies it has quickly grown into the “wild west” with hundreds or thousands of reports, datasets and workspaces with very little visibility of what data is being consumed in Power BI, who has access to it and what the “right” version of the data/logic is!With Power BI now part of Microsoft Fabric, these benefits and challenges have both increased multiple fold! This e-learning course is aimed at Fabric/Power BI administrators or those who need to work with these administrators (along with IT and security teams) to ensure that Fabric is enabled with the appropriate guardrails and controls! Learning Objectives: Know what “good looks like” with regards to Fabric/Power BI Governance – e.g. being able to have Fabric be an integral part of a data mesh operating model, high levels of maturity on the Fabric Adoption Roadmap. Understand how to organise workspaces/items around the data product requirements. Manage access permissions and security through workspace roles and implementation of technical controls (e.g. feature controls in the Fabric tenant settings, DLP, Sensitivity Labels) Understand the required data culture, executive sponsorship, roles & responsibilities, organisational structure and supporting tools for successful enablement and adoption of Microsoft Fabric across a large organisation Note that this e-learning course can be hosted in any Learning Management system and customised to your company. Please let us know if this is something you're interested in!

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Enhance your CV with one of the most in-demand skills in the UK. Covering all the key techniques in and understanding of providing good customer service, expert communication skills, time management and document preparation, this Office Skills and Receptionist Course has been designed to give you the skills to succeed in a variety of business areas and industries. Through video lessons, PDF handouts, mock exams and online assessments, you will learn how to improve your verbal and nonverbal communication skills, write and prepare expert documents and effectively manage your time. You also gain role-specific competencies in keeping a good telephone manner, gatekeeping and providing excellent customer service. Many of the skills you learn through this course are transferable across a range of fields, giving you even more chances to build yourself a new career. Why Choose This Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? This Office Skills and Receptionist course is ideal for people who want to start working as a Receptionist, Office Administrator, Office Manager, Administration Assistant, or Secretary, as well as people who want to enhance their office skills in general.