5865 Courses in Cardiff delivered Online

Arguments are used to persuade and contain a claim and conclusion and explanations are used to increase understanding by finding the best reasoned answer through a learning process. Understand the four steps for optimal understanding and how to use questioning to increase your level of understanding. Discover the power of reflection as it will help you to make the correct decisions. Learning Objectives Explain the difference between arguments and explanations, Apply four steps to optimal understanding Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Pros of consensus-building are to gain widespread agreement with a group, but it's more time consuming that voting. There's no room for competitive positions trying to win over others in consensus. Agreement requires what's best for the team. Discover ways to navigate agreements and implement six steps for reaching team consensus. Learning Objectives Describe the conditions for successfully reaching consensus, Apply a quick-consensus model for urgent decisions, Implement six steps for reaching team consensus Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Decision Making and Problem Solving (Virtual) We may live in an era of fast technology and increasing reliance upon automation, but our human abilities to think critically, make careful decisions, and solve nuanced problems are more important than ever. Our personal lives depend on those things, and so do the lives of our organizations. Since business is now conducted at remarkable speeds, we put our organizations at great risk daily when we have weak competencies with decision-making and problem-solving. Decisions and solutions that are executed impulsively and without structured approaches can create more problems or make existing ones worse! This course aims to help participants improve their skills so they can execute well and add value to the workplace. Learners will experience multiple decision-making and problem-solving models, tools, and techniques meant for the real world. They will learn how to align their growing toolboxes with the right situational contexts so that they can transfer that skill to the workplace. They will also discover how indecision, cognitive bias, and default thought processes can create obstacles to effective decision-making and problem-solving. What you will Learn Recognize the importance of making a sound decision in a timely manner Infer types of cognitive biases and obstacles that impact decision-making Separate facts, requirements, ideas, and perceptions when making a decision or solving problems Apply structured decision-making and problem-solving approaches Conduct cause and effect and Force Field analyses Evaluate alternative solution methods using various techniques Analyze real world situations to determine the best aligned decision-making and problem-solving models, tools, and techniques Implement decision-making and problem-solving models, tools, and techniques Getting Started Foundation Concepts Contextualizing decisiveness and problem-solving Discriminating between decisiveness and problem-solving Understanding Decision-Making Decision-making challenges and impacts Key drivers of good decision-making Thought processes and obstacles Knowledge, skills, and abilities (KSAs) Decision-Making Models and Supporting Tools Decision-making models, tools, and guidelines Tools to evaluate alternatives Translating requirements into action Problem-Solving Defining the problem Problem-solving models Cause and effect analysis Quick hit vs. innovative problem-solving Summary and Next Steps Course summary Personal action plan

In this course we explore Mental Health and address how such needs can be met in mainstream classrooms. Course Category Behaviour and Relationships Meeting Emotional Needs Description This is our lead workshop/training day on understanding mental health, behaviour and relationship work in schools other settings and is both a values primer and a practical guide to successful innovative strategies for improving behaviour and strengthening relationships for challenging children and young people of all ages. Not just another day on ‘Behaviour Management’ – Our Mental Health Day goes well beyond a rewards and sanctions approach to ‘behaviour’. We will be focused on those young people for whom rewards and punishments do not always work and who confuse the adults who work with them. We aim to take a relationships-based approach and to give those attending an opportunity to think more deeply about why young people do the things they do and what our part as adults is in creating, sustaining and changing these behaviours. The day gives those present opportunities to reflect on their attitudes and practice in relation to children’s behaviour and relationship building.   If your usual approaches to managing tackling mental health needs aren’t working with particular individuals then take a tour through this range of cutting edge strategies for bringing about positive behaviour change, and for meeting challenging emotional needs  Learning Objectives reinforce and affirm good practice re-energise, stimulate and challenge thinking about inclusion of challenging pupils and children increased understanding of mental health increased confidence in managing challenging pupils in mainstream schools access to a wider range of practical strategies to impact on behaviour problems opportunity to reflect on professional attitudes and behaviour towards mental health in families and pupils Who Is It For ?  Anyone concerned with understanding and meeting emotional and mental health needs  Course Content Circle of Courage – belonging-achievement-generosity – independence – model for understanding mental health Compass of Anxiety – understanding and going deeper Active listening – Listening to the person underneath the behaviour Involving other children and young people in solutions and interventions - Circles of friends: peer support, counselling and mediation Team Problem Solving – Solution Circles: a 30 minute group problem solving process to get Teams ‘unstuck’ and to generate positive first action steps Restorative justice and restitution: principles and practice of this approach to repairing harm and restoring relationships without reliance on punishment Understanding the effects of Separation, Loss, Trauma and Neglect on children’s learning and relationships in school and what adults can do to reach and support these children

Introduction to Agile for Executives: In-House Training This session provides executives with an overview of Agile values and principles, the key benefits of an Agile approach, and its differences with the traditional Waterfall method. During the session, we compare and contrast the major Agile methods, with an emphasis on Scrum, as the most popular in the market. And most importantly, we present some criteria for Agile Transformation, possible certifications to pursue, and what is needed at the senior leadership level to achieve the best business results. What you will Learn At the end of this program, you will be able to: Explain the basics and benefits of using an Agile approach Describe the Scrum framework, its events, artifacts, and roles and responsibilities Illustrate an Agile approach outside of Software Development Define Scaled Agile Determine how to support an Agile transformation for your organization Getting Started Introduction Course structure Course goals and objectives Agile Introduction What is Agile? Agile benefits Agile myths and realities Overview of Agile Methods Overview of Agile methods Scrum method Lean and Kanban methods Criteria and certifications What Executives Need to Know About Agile Agile is not just for IT Agile can be scaled Agile transformation needs your support Summary and Next Steps Review Personal Action Plan

AgilePM® Practitioner: Virtual In-House Training This course offers preparation for the Practitioner-level examination to gain the APMG-International™ / Agile Project Management Practitioner Certification. Agile Project Management (AgilePM) is the result of collaboration between APMG-International and The DSDM Consortium. DSDM (Dynamic Systems Development Method) is the longest-established Agile method, launched in 1995, and is the only Agile method to focus on the management of Agile projects. The method has evolved over the years and the DSDM Agile Project Framework is the latest version of which AgilePM is a subset. DSDM has always operated predominantly in the corporate environment and has consistently demonstrated its ability to successfully work with and complement existing corporate processes. APMG-International is a global Examination Institute accredited by The APM Group Ltd. It is one of the Examination Institutes accredited by AXELOS. APMG-International has regional offices located in Australia, China, Denmark, Germany, the Netherlands, Malaysia, the United States, and the United Kingdom. Their portfolio of qualifications includes the Best Practice qualifications of ITIL®, PRINCE2®, MSP®, M_o_R®, and P3O®. AgilePM is one of their specialist management qualifications, which also include Change Management and Service Catalogue. The course covers all the Practitioner elements of the AgilePM Handbook v2 with: Clear explanations of the method and practical examples provided by your course tutor Sample exam paper for the Practitioner-level exams to enrich your knowledge and understanding A case study to allow you to practice the application of the method to an agile project The Traditional Classroom option includes the Practitioner exam to provide you with the right opportunity to verify your new skill set by way of a professional qualification The Virtual Classroom option includes a Practitioner exam voucher to allow you to choose the date and time of your online exam to verify your new skill set by way of a professional qualification What You Will Learn You will learn how to: Identify and apply the concepts, tools, and techniques described in Section 2 (Digging Deeper) of the APMG-International's Agile Project Management Handbook (v2.0) to agile projects Tailor and customize AgilePM to suit the needs of different projects Use AgilePM in conjunction with other project management methods such as PRINCE2® Prepare yourself for the Practitioner exam in AgilePM Roles and Responsibilities - The PM View The roles Key project manager relationships Agile Project Management - Through the Lifecycle The DSDM process and the project lifecycle Project management focus phase by phase The Effective Use of Products The products Deliver on Time - Combining MoSCoW & Timeboxing Ensuring effective prioritisation Bringing MoSCoW and timeboxing together People, Teams, and Interactions Effective communication Collaboration Requirements and User Stories What is a requirement? User stories Estimating - How and When Coping with uncertainty Estimating through the lifecycle Project Planning through the Lifecycle Planning in a DSDM project Planning activities phase by phase Quality - Never Compromise Quality What do we mean by quality? Solution and process quality Risk Management Project risk How DSDM helps mitigate project risk Tailoring the Approach The project approach questionnaire Summary and Next Steps

Description This course introduces students to project management fundamentals. Topics covered include project management basics, types of projects, building the team and schedule, creating the budget, execution, and more. COURSE CONTENT: Module 1 - Getting Started - 3m Getting Started Instructor Introduction Course Objectives Agenda Agenda Module 2 - Project Management Basics - 27m Project Management Basics PMI's PMBOK What is a Project? Attributes of a Project Examples of Projects What is Project Management Project Constraints “The Iron Triangle” Scope Cost Time How do we make this happen? How do we make this happen? The Fundamental Project Life Cycle The Project Life Cycle Fundamental Project Management Process Outputs Examples Unforeseen Circumstances Recommendations Words of Wisdom The Tools Fundamental Project Management Tools Fundamental Project Management Processes and Tools The People Objectives Stakeholder Customer Sponsor Team Members Management Project Manager's Role Project Manager's Responsibilities Time Management Matrix Time Management Matrix Time IS Money The Benefits of Project Management Summary Agenda Module 3 - Where Do Projects Come From - 56m Where Do Projects Come From Types of Organizations Enterprise Portfolio Management The Agenda BM101 Mission Vision Goals Business Strategy Management By Objectives Balanced Scorecard Approach Balanced Goals Objectives SMART Objectives from Balanced Goals SMART Objectives from Balanced Goals cont. Key Performance Indicators Action Plans BM101 Summary Project Management 101 PM Quotes Phases and Knowledge Areas 10 Knowledge Areas Aligned The Project Triangle PM101 PM101 Programs Portfolio PM101 Summary Enterprise Portfolio Management The Connection The Enterprise V Plans The Enterprise V Objectives The Enterprise V Programs The Enterprise V Portfolio Another View Enterprise Portfolio Management Versus Program & Project Management Summary Why Great ROI? But why is it necessary? Matrix Organization Structure Review Cadence How Projects Are Selected Objectives Needs Identification Business Case Enterprise Portfolio Management Proposing Projects Project Selection “The Funnel Flowchart” Project Prioritization Exercise Thirst Beverage Corporation Project Challenge Agenda Module 4 - Types of Projects - 32m Types of Projects Predictive Versus Agile Predictive Versus Agile Project Management Traditional Versus Agile Project Management Predictive Versus Agile The Predictive Project Life Cycle An Agile Project Life Cycle The Scrum Framework - Modified An Agile Project Life Cycle The Big Picture The Divide Agenda Module 5 - Initiation - 28m Initiation Our Project Our Project Setup 6 Essential Features for a PMIS PMIS Examples Leveraging Microsoft Teams Leveraging Microsoft Teams PMI's Project Life Cycle Fundamental Project Management Processes and Tools Project Charter Leveraging Microsoft Teams Creating a Project Charter Creating a Project Charter Fundamental Project Management Processes and Tools Stakeholder Register Leveraging Microsoft Teams Stakeholder Register Stakeholder Register Creating a Project Charter “The Iron Triangle” Agenda Module 6 - Building the Team - 24m Building the Team The Fundamental Project Life Cycle Build a High Performing Team Benefits of a High Performing Team Stages of Team Development Team Charter Working Agreement Working Agreement Leveraging Microsoft Teams Being a Good Leader Being a Servant Leader Servant Leader Kickoff Meeting Conducting Effective Meetings Agenda Module 7 - Building the Schedule - 52m Building the Schedule The Fundamental Project Life Cycle Fundamental Project Management Processes and Tools What a Schedule looks like….according to Google Benefits of a Project Schedule Aligning To PMI Steps to Build a Schedule 1 Plan Schedule Management Our project 1 Plan Schedule Management Steps to Build a Schedule Project Schedule….according to PMI How to Define Activities What Does It Look Like? Option 2 - WBS* by Work Package Option 3 - WBS By Phase Steps to Build a Schedule Leveraging Microsoft Teams “The Iron Triangle” Microsoft Scheduling Tool Capability Model Microsoft Scheduling Tool Capability Model Project Schedule in Excel Project Schedule in Microsoft Project Project Schedule in Project Online Agenda Module 8 - Creating the Budget - 24m Creating the Budget The Fundamental Project Life Cycle Project Cost Management General Notes Types of Costs What is a budget? Aligning To PMI Steps to Create a Budget 1. Plan Cost Management The Budget Tool Microsoft Scheduling Tool Capability Model Estimated Costs and Budget in Microsoft Project “The Iron Triangle” Agenda Module 9 - Planning Wrap Up - 6m Planning Wrap Up “The Iron Triangle” The Fundamental Project Life Cycle Perform Analysis Obtain Approval Save a Baseline Aligning to PMI Progressive Elaboration Agenda Module 10 - Execution - 41m Execution The Fundamental Project Life Cycle Fundamental Project Management Processes and Tools Managing Your Project Update Schedule and Actual Costs Managing Your Project Fundamental Project Management Processes and Tools Risks Aligning To PMI Risk Management Risk Management Processes Risk Register Risk Management Risk Probability Impact Assessment Risk Management Risk Register Risk Management Risk Management Risk Management Risk Register Risk Management Managing Your Project Issues Fundamental Project Management Processes and Tools Issue Log Fundamental Project Management Processes and Tools Status Report Status Report Status Report Project Status Report Agenda Module 11A - Monitor and Control - 11m Monitor and Control What is Monitor and Control? What is Monitor and Control? What should you monitor? What should you monitor? Project Control Project Control Principles Control Scope What should you monitor? Control Schedule What should you monitor? Control Costs What should you monitor? Module 11B - Earned Value Management - 41m Progress Monitoring Earned Value Management Earned Value Analysis Our Project Pipeline Project The Process to Set Up Pipeline Schedule Baseline Cost over Time Performance Measures Baselined Cost - Timephased PV - Planned Value PV - Planned Value PV - Planned Value PV - Planned Value The Process to Maintain Performing Analysis Performance Measures EV - Earned Value EV - Earned Value EV - Earned Value Performance Measures AC - Actual Cost AC - Actual Cost AC - Actual Cost Variances Cost Variance Schedule Variance Total Variance Graphical Representation Graphical Representation Graphical Representation Graphical Representation Microsoft Project - Math Check! Visual Reports in MS Project Report Exported from MS Project to Excel Aligning with Reality Revised Plan Reschedule Uncomplete Work in MS Project Revised Plan Revised Plan The Moral of the Story Performance Indexes Cost Performance Index Schedule Performance Index Completion Metrics Completion Metrics Completion Metrics Completion Metrics Completion Metrics Project Status as of 4/30 The Process to Maintain Project Status as of 4/30 Microsoft Project Math Check! Why Measure? Why Measure? What should you monitor? Module 11C - Other Items to Monitor - 19m What should you monitor? Risk Monitor and Control Risk Monitor and Control What should you monitor? Control Issues What should you monitor? Manage Stakeholder Engagement What should you monitor? Control Documents What should you monitor? Control The Product, Service or Result Control The Product, Service or Result Quality Terms and Definitions 7 Basic Quality Tools Controlling Quality What should you monitor? Module 11D - Controlling Changes - 3m Controlling Changes Controlling Changes Example Change Request Process Agenda Module 12 - Closure - 9m Closure Fundamental Project Management Processes and Tools Customer Feedback Customer Feedback Survey Lessons Learned Lessons Learned Fundamental Project Management Processes and Tools Project Summary Report Performance Evaluations Documentation Close-out Celebration Agenda Module 13 - Course Wrap Up - 14m Course Wrap Up Project Procurement Management Project Procurement Management Project Procurement Management Typical Steps Procurement Statement of Work Typical Steps Bid Document Typical Steps Contract Types of Contracts Typical Steps Control Procurements Typical Steps Close Procurements Typical Steps Congratulations! Objectives Review Agenda Total Duration: 6h 32m

Use the three steps and tips for creative problem-solving to define the problem-often the most challenging stage in the process. Use techniques such as brainstorming, COPPER, the 5 Whys, Cause and Effect Fishbone, and SWOT Analysis. If you have a more complex problem, use the four step formal process to assist you. Learning Objectives Describe the biggest challenge in problem solving, Apply steps for Creative Problem-Solving brainstorming in a team, Implement a four-stage process for creative problem-solving Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Introduction to Project Management: In-House Training This course provides practical insights into what is project management and how it is performed in a structured manner. This course provides practical insights into what is project management and how it is performed in a structured manner. You will learn how projects are selected, initiated, planned, executed, monitored and control, as well as closed, which could serve you ubiquitously. The goal of this course is to provide a minimally essential orientation to practical project management concepts, tools, and techniques. You will be provided with enough of these that can be applied from both a project manager and a key stakeholder perspective. What you Will Learn You will learn how to: Articulate on the basics of the project management profession Explain project management terms and concepts in practice Speak on how projects originate in mature organizations Employ a disciplined approach to initiating, planning, and managing projects to closure Identify and describe the roles and responsibilities of key project stakeholders Consider standard project processes to implement based upon the PMBOK® Guide Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Key terms and concepts Organizational framework Leadership framework Originating and Initiating Originating projects Initiating projects Planning Planning overview Scope and quality planning Resources and risk planning Schedule and cost planning Project baselining Executing and Controlling Executing Monitoring and Controlling Closing Project closing overview Closing administratively Closing financially Summary and Next Steps Review of goals, objectives, key concepts, and expectations Evaluations

Conflict is when two or more parties, with perceived incompatible goals, undermine each other's wants or needs. Establish the root cause of the conflict and understand how to apply the five conflict management strategies. Understand the pro's and cons of avoidance, competing and collaboration. We will guide you how to resolve conflict and how to find effective resolutions to difficult conversations. Learning Objectives Explain the root cause of all conflict, Apply five conflict management strategies, Implement steps to manage or resolve conflict, Apply effective steps for conducting difficult conversations Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams