Name: Project Success Bundle
Price: 37 GBP
Availability: InStock

Everything a Project Manager Needs to Know to Maximize the Value of One-on-One Time


Do you need to lead one-on-one meetings in your workplace?
If you do, then you will know it is your responsibility to make them comfortable for both of you, and also an effective use of time.

One-on-One Meetings Serve Many Purposes
They may be for
Goal setting
Performance review – formal and informal
Tasking and progress monitoring
Briefing
Problem-solving and addressing issues
Care and support
Guidance
Coaching or mentoring
Performance feedback
…Even reprimands
But often, people get promoted to a level where they need to lead these kinds of meeting, without getting any training.
So, in this course, we’ll cover:
The different types of one-on-one meeting
Planning and preparing your meeting
Putting together an effective agenda
How to build rapport
How men and women each perceive a mixed meeting – with advice for each
How to listen well
Questioning skills
How to adapt to the range of meeting types you’ll need as a manager, project manager, or team leader.
As a result, you’ll be able to:
Select the most effective style for your one-on-one meeting
Plan and prepare for an effective meeting that puts both of you at ease, and allows you to make the progress you need
Lead a meeting that flows naturally
Choose the most suitable room layout for your meeting
Build and strengthen professional rapport with the other person
Avoid the traps of the male-female one-on-one dynamic
Listen deeply, and ask insightful questions
Lead a range of different types of one-on-one meeting, for: appraisal, progress checking, coaching, mentoring and reprimands.
Prior Experience
The only prior experience you need is some exposure to organizational life.
However, the people who may find this most valuable are those who have tried leading their first one-on-one meetings and so know what challenges you want to work on..
Who is this course for?
Supervisors who need to guide and support colleagues
Managers who need to set expectations, and monitor performance
Professionals who need to meet with other professionals and workplace contacts
Leaders who want to coach, mentor, and give feedback to colleagues
... anyone in the world of work who has to take the lead in a one-on-one meeting
Your Tutor: Dr Mike Clayton
Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.
Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small.
Mike is supported by Felicity Dwyer
Felicity is an experienced management trainer and coach, whose Institute of Leadership and Management accredited courses have a justifiably high reputation across the UK.


Your Instructor

Dr Mike Clayton
Mike Clayton has been a successful and innovative project manager.
He has led large project teams and managed large groups as a Senior Manager at international consulting firm, Deloitte.
And he has coached and trained many thousands of project managers.
Course Curriculum
Welcome and Introduction
One-on-One Meetings - Promo (2:34)
Welcome to the Course (2:45)
Why One-on-One Meetings are so Important (3:21)
Reasons to Meet (2:52)
Meetings are Conversations: Types of Conversations (4:16)
Activity Number 1: Thinking about Your Meetings
Preparation and Planning for Your One-on-One Meeting
Planning your One-on-One Meetings (4:09)
How to Prepare for a One-on-One Meeting (2:31)
Preparing your Agenda (5:03)
Activity Number 2: Plan Your Next Meeting
Activity Number 3: Prepare Your Agenda for Results
Running Your One-on-One Meeting
The Five Stages of a Meeting (4:12)
Meeting Room Layout (6:36)
Rapport Building Skills (4:12)
The Male-Female Dynamic (1:20)
The Male-Female Dynamic - from His Perspective (4:52)
The Male-Female Dynamic - from Her Perspective (2:11)
Questioning Skills (8:29)
Listening Skills (5:55)
Activity Number 4: Meeting Skills Inventory Part 1
 Frequently Asked Questions
When does the course start and finish?The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

OnlinePMCourses

Business Leadership

Leadership Skills

Project Management

Everything a Project Manager Needs to Know to Maximize the Value of One-on-One Time

Leading Effective One-on-One Meetings

Master the Skills Now

Advanced Meeting Skills for Project Managers and Professionals who need to Achieve Business Outcomes


Making an impact and getting the outcomes you want is a skill set that all business professionals need.
And some of your most valuable time you spend is in meetings.
So, getting the most from your meetings is crucial. If you don’t, meetings can easily become a waste of your time, and a showcase for your weaknesses.
This course is designed for business professionals and senior managers, who need to make your meetings work for you.
The first half prepares you with a solid grounding in the basics of how meetings work. But it will give you new tips and ideas to set you up for success.
And the second half puts the focus on you and how you can project executive presence, create impact, and develop gravitas: the authority and trust that puts you at the top of people’s list of who to consult and trust.
Here are the main topics you'll learn about:
Everything you need to do, to prepare for an effective meeting
The five types of meeting and how you can combine them
An 'Agenda for Results'
The two most important parts of a meeting
Building rapport with FROGS
The four stages of a meeting
How to project presence
How to create impact with what you say
How to generate a sense of gravitas and authority
What is you get a question at your meeting, and you don't know the answer?
After a long career of advising clients, Mike will share the perfect, high-trust, high-value answer to any question.
In addition, you'll get downloadable workbook.
A Personal Message from the Course Tutor, Mike

This course came about when a client booked me for a conference for senior managers in professional services firms.
These high-powered people attend a lot of meetings and need to make their contributions to those meetings count. This is, after all, were they give the advice they are paid for, or make the sales that bring in new work.
But this time, as well as preparing carefully for the conference, I decided to record the sound, and develop a unique set of visuals to illustrate the ideas in a way that simply isn't possible in the live environment.
So, I hope you will enjoy and benefit from this innovative course, that combines the spontaneity of a live seminar, with the careful preparation of an online course - and this is my 10th course for Udemy.
Prior Experience
The only prior experience you need is attending business meetings in your working life.


Your Instructor

Dr Mike Clayton
Mike Clayton has been a successful and innovative project manager.
He has led large project teams and managed large groups as a Senior Manager at international consulting firm, Deloitte.
And he has coached and trained many thousands of project managers.
Course Curriculum
Introduction: Top Tips for Meetings
Trailer: What you can expect (2:44)
L01 Introduction (2:34)
Get Ready: Preparing for your Meeting
L02 What Do You Want (2:35)
L03 What Type of Conversation? (6:05)
L04 Agenda (3:28)
L05 Who is Leading the Meeting? (4:24)
L06 Housekeeping (4:15)
Meeting Structure: How to Get Your Meeting Right
L07 The Two Most Important Parts of a Meeting (2:33)
L08 FROGS (2:59)
L09 Meeting Structure (4:54)
Personal Effectiveness in Meetings: Projecting Executive Presence
L10 Project Presence - Introduction (1:19)
L11 Power Presence Part 1 (6:15)
L12 Power Presence Part 2 (3:01)
L13 Power Posture (3:55)
L14 Power Poise (1:13)
Getting Heard: How to Create a Strong, Positive Impact
L15 Create Impact by Selecting (3:10)
L16 Create Impact by Structuring (3:23)
L17 Simplifying - Synthesizing - Summarizing (4:00)
How to Generate Gravitas: Give off a Sense of Authority
L18 Generate Gravitas (4:13)
L19 Stillness and Silence (6:22)
L20 The Universal Answer (4:26)
Win-Win-Win: Our Refer a Friend Program
 Frequently Asked Questions
When does the course start and finish?The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Personal Development

Advanced Meeting Skills for Project Managers and Professionals who need to Achieve Business Outcomes

How to Get the Most from Your Meetings

Do you need more time in your life to do the things you want?


This course includes all you need to take back control of your life. This means that you can start to say Yes to the right things and No to the rest. And that means more time for what matters and less stress from what doesn't.
Do you need more time in your life to do the things you want?
I am willing to bet that time management is not giving you enough of an answer.
Focusing on doing things effectively, just means you get more things done. Learning what to say Yes to and what to say No to, means getting the right things done and achieving more... by doing less.
But do you find the tiny little word 'No' alarmingly difficult to say. If you worry that it sounds negative, that people won't like you, that you'll miss an opportunity, or that something will go wrong if you say No, then you need this course.
Because these fears mean that you are no longer in control of your life.
Learn when to say No and how to say No.
This course is delivered entirely as high quality videos delivered by author and professional speaker, Dr Mike Clayton. You will get unlimited lifetime access to 27 videos with nearly three-hours of high quality content. And I'll be adding more bonus videos from time to time too - which will appear, at no extra cost, in your course library.



Your 30-Day Guarantee
I am so confident that this course will change your life that I offer you an unconditional, no questions asked, full 30 day money-back-in-full guarantee.
Please compare this course...
... with other courses promising to teach you how to say No. I think you will find far more breadth, depth, and psychological rigour in this course. And if you enroll and you don't agree: there's always my 30-Day Guarantee.
Enroll Now
Enroll for this course now, so you can start to regain control of your life straight away.


Your Instructor

Dr Mike Clayton
Mike Clayton has been a successful and innovative project manager.
He has led large project teams and managed large groups as a Senior Manager at international consulting firm, Deloitte.
And he has coached and trained many thousands of project managers.
Course Curriculum
The Why of No
Why is No Important? (6:36)
Why is No Difficult? Your Inner Gopher (9:00)
Why is No Difficult? Six things that Drive you to Say Yes (8:38)
The What of No
What to do to Challenge your Instincts on No (4:43)
What to Say No to (5:27)
Specific things to Say No to (5:01)
When to Say No (8:22)
What are your Choices? (8:50)
When to Say No to Relationships (3:49)
What does No Mean? (3:57)
The How of No
How to be Happy with No (7:05)
How to Decide Yes or No: Six Tools to Help Make Your Decision (10:24)
How to Decide Yes or No: Six Ways of Thinking about Any Problem (4:57)
How to Make No Feel Easier (9:10)
How to Say No (3:53)
How to say No to Friends and Loved Ones (2:25)
How to say No to your Customers (3:19)
How to say No to False Assumptions (6:24)
How to say No to Temptation (3:42)
How to Get on with it: How to say No to Procrastination (7:43)
How to say No in Negotiations (11:04)
More Tips on How to Say No (4:35)
 Frequently Asked Questions
When does the course start and finish?The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.
* * * * * Jackie
You should say 'yes' to this course
Like many people, I like being helpful. So my instinctive reply is usually 'yes' - even when that isn't the best answer. This course was a revelation to me. It's thorough, backed by research, explores why we say 'yes' when we should say 'no', and clearly explains how we can change that when it's right to do so. Halfway through the course, a charity collector rang the doorbell, asking me to donate £8.50 per month to a worthy cause. I used all the techniques to say a nice 'no' because I already support other charities. Instead of feeling pressured, we had a lovely chat about the challenges of doorstep fundraising!

Stress Management

This course includes all you need to take back control of your life. This means that you can start to say Yes to the right things and No to the rest. And that means more time for what matters and less stress from what doesn't.

Take Back Control of Your Life: When and How to Say No

You can't make more time... But you can make better use of the time you have. Let top expert Mike Clayton show you how.


Nobody has enough time in the busy-busy, 24-hour, non-stop world of Twitter, smartphones, and latte in a cardboard cup.
Yet you want to do more, you want to achieve better things, you want to get more out of the time you have: you wish there were more hours in the day.
Practical Time Management cannot give you more time, but it sure can show you how to use the time you have to the greatest effect!
It shows you how to make the most of your time by avoiding the time-wasting and morale sapping habits that rob you of your most valuable asset... time.
You will learn how to prioritise your time effectively, and how to use a powerful four-step process that gets things done.
It will arm you with a host of tools and techniques from the established expert on getting things done – the author of the best-selling Brilliant Time Management.
Whatever you do in life, whatever you hope to achieve, Brilliant Time Management will help you get it done - with time to spare.
You will learn how to set yourself up to succeed, manage the stresses of a busy diary and find that productive space to think clearly and do quality work.
It will show you how to make focused use of your day and how to deal with the interruptions that rob you of productive time.
It will give you the low-down on time management, explaining clearly the essential roles of goal setting, scheduling, delegation and personal motivation.
You will learn about the multi-tasking fallacy and how the Elephant and the Octopus have different solutions to awesome productivity.
Practical Time Management is not about fancy systems and sophisticated technology: it is about the reality of how to be productive in a busy life.

How much you get done really depends on you. Practical Time Management highlights the unhelpful habits you have got into and how they waste the most precious commodity you have.

If you want to make the most of your time, then this could well be the most valuable three hours ever.

It is based on Mike's best selling three-hour live seminar and contains nearly two and a half hours of video, and a wealth of templates for you to download and adapt to your work.

Are you a bit like these people?

“Without a doubt, the most interesting and useful seminar I have ever been on. Thank you for giving me back time in my life."
Ian Walker, Carl Kammerling International

“Probably the best spent 4 hours in a long time!"
Peter Corke, Chesterfield Borough Council

“Extremely useful and thought provoking."
Maggie Reardon, DWT Legal

“Excellent. Really concise and covered a wide range of topics and techniques."
Ben Shipley, Articad Ltd

“Concise, clear, energising, inspiring."
Anthony Denny, East Publishing

“I learned a handful of extremely valuable tools to assist me in managing myself."
Nicholas Pearce, Beaney Pearce

“Interesting insightful course. I gained lots of useful ideas to start implementing at work."
Aiofe Ferguson, Octavia Housing

“Brilliant food for thought. Useful, practical ideas."
Jackie Smith, phonics4 .co .uk

“Concentrated useable techniques to practically improve time management - Informative, enlightening and great value for money."
Ian Thomas, Village Hotels

“Inspiring and motivating. Whole life approaching tips to use. A good all-round event"
Anita Wadhaven, Department of Health

“Excellent session. Worthwhile attending even if you have read Mike's book. Mike's approach to help people form their own system promises to be highly effective. I can't wait to plan and start the new me!"
Caroline Wiggins, Business Accent PR

“Really interesting and insightful. Learnt some really good tips which will be useful in both work and personal life."
Wing Sze Wong, TCS Europe Ltd

Practical Time Management – if you haven't got enough hours in a day!

Based on a lifetime of getting things done and hitting deadlines, Dr Mike Clayton combines psychological principles with powerful practical solutions to show you how you can:

• Spot what's important, and focus on it to really make a difference

• Enjoy productive time and take the chore out of work

• Programme your mind for productivity

• Make multi-tasking work for you

• Schedule your activities to get more done and leave time for yourself

• Say NO to things that just get in the way

You will learn how you can...

• Balance the extremes of your personality to find productivity, success, and happiness in the middle
• Apply Mike Clayton's powerful OATS principle to gain control of your working day
• Schedule activities into your day for maximum productivity and minimum work left over at the end of the day
• Set goals so that you really do achieve them
• Distinguish between what is important in your life, and what is merely urgent
• Tame your to do list and convert it into your formula for productive delivery
• Handle your backlog of work calmly and effortlessly
• Avoid the multi-tasking trap, to get more gone, more quickly and with fewer mistakes
• Handle interruptions by applying the five strategies to keep control of your day
• Distinguish between overwhelm and overload, and apply successful strategies to each
• Overcome the stress of feeling overwhelmed, by seizing control using Mike's awesome seven-step procedure
• Avoid those fatal four words: “leave it with me"
• Create real extra time in your day by delegating effectively
• Become a master of time estimation
• Schedule your time to produce better work and get more done
• Say "NO" with confidence, to keep in control of your time and, ultimately, to increase the respect people have for you

… and, finally, you will learn why your attitude to time affects everything

Dr Mike Clayton
Mike is on of the UK's leading personal effectiveness and project management trainers. He has over 20 years' experience of training professionals, managers, and team-members throughout the UK and in Europe and the US. He is the author of thirteen top-selling business, management, and personal effectiveness books, including four on time management topics:
Brilliant Time Management
(in its second edition as: How to Manage your Time).
(Pearson, 2011 and 2015)
Powerhouse: Turbo-boost your Effectiveness and Start Making a Serious Impact
(Capstone/Wiley, 2015)
The Yes/No Book: How to do less... and achieve more
(Pearson, 2012)
Brilliant Stress Management
(in its second edition as: How to Manage Stress).
(Pearson, 2011 and 2015)
Your Unconditional, No-questions, 30-Day Guarantee
The best way to assess how valid this material is in you culture is to try it out. I am so confident that this course will change your life that I offer you an unconditional, no questions asked, full 30 day money-back-in-full guarantee. If you don't think this will give you the tools to do more with your time, then just ask for your money back.


Enroll Now
Enroll for this course now, so you can start to regain control of your life straight away.


Your Instructor

Dr Mike Clayton
Mike Clayton has been a successful and innovative project manager.
He has led large project teams and managed large groups as a Senior Manager at international consulting firm, Deloitte.
And he has coached and trained many thousands of project managers.
Course Curriculum
Start Here
Trailer: Why you Need this Course (3:18)
Five Attitudes to Time... and the secret of fulfilment (8:33)
How to Make Dull Activities Interesting (9:19)
Why You Cannot Manage Time (4:39)
The OATS Principle (10:27)
Outcomes
Why Goal-setting Works (5:38)
Set the SMARTEST Goals (10:43)
Is it Important... or is it just Urgent? (7:25)
Activities
Avoid the 'To Do Tyranny' (5:48)
The OATS Principle and The Powerhouse Loop (3:07)
What to do about To Do items that Hang around (5:43)
How to Remember what's Outstanding (1:57)
How to Clear a Backlog (6:57)
Four Questions to Guide your Response to a Task (5:15)
 Frequently Asked Questions
When does the course start and finish?The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

You can't make more time... But you can make better use of the time you have. Let top expert Mike Clayton show you how.

Practical Time Management

Make writing your book as simple as possible... almost like painting by numbers


You are closer to your first book than you think...
Do you need to write a non-fiction book to support your business, authority, eminence, or reputation?
Or are you just burning to get your ideas in print?
Either way, you are one of the vast number of people who wants to write their first book.
And the good news is that it has never been easier.
It's not just the revolution in publishing and technology that have transformed your ability to get your thinking out to a readership. The tools are now easily and cheaply available to make the writing process quicker and easier too.

Hi, I'm Dr Mike Clayton
I have written 14 books that have been published by international mainstream publishers like Macmillan, Pearson, and Wiley. My books have been translated into 11 additional languages and are licensed all over the world. I've also written ebooks to commission and self-published my own ebooks too.
So, I do know what I am doing, and I have a method that makes it easy.
It's called the Flat Plan Method and in this course I'll share it with you.
It isn't the only way to write a book. And it won't suit everyone. But I am sure that, if you follow it, you'll find writing your first non-fiction book easier than you ever thought.
And, if you have any questions along the way... Just ask.
Use the comments facility for Q&A with me about anything in the videos - or anything you think I missed out!
So, why not get started?


Your Instructor

Dr Mike Clayton
Mike Clayton has been a successful and innovative project manager.
He has led large project teams and managed large groups as a Senior Manager at international consulting firm, Deloitte.
And he has coached and trained many thousands of project managers.
Course Curriculum
Introduction
Introduction: What this course is about... and not about (2:36)
Your Mission...
Course Materials
Your Title is Your Hook (9:06)
Writing Your Non-fiction Book: The Process (5:32)
Writing
How to Research Your Non-fiction Book (15:37)
How to Organise and Structure Your Non-fiction Book (3:24)
From Ideas to Book: Your Flat Plan (8:34)
Getting Down to Writing (16:31)
Bonus Lectures
My Tools of the Trade (4:37)
Alternative Tools of the Trade (7:30)
Crafting Your Title (13:42)
An Introduction to Mind Mapping (7:41)
Win-Win-Win: Our Refer a Friend Program
 Frequently Asked Questions
When does the course start and finish?The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Make writing your book as simple as possible... almost like painting by numbers

How to Write Your Non-fiction Book with the Flat Plan Method

Use Delegation to Multiply your Effectiveness, Build Team Resilience, and Increase Motivation in your Team


I was once a Project Manager
So, I know the challenge of getting the best from my team members – using their time well, keeping them motivated, and developing new skills.
And I also know the pressures on your time,now you have more responsibilities.
Delegation is a big part of the answer.

It doesn’t matter how good you are at doing stuff: once you become a project manager or project team leader, you need to be able to delegate.
And to do so without stress
And that’s what you’ll learn by the end of this course.
You'll be able to delegate with the confidence that the task is under control.
This course is designed to be practical.
At the end of this course, you’ll be able to:
Delegate with confidence
Identify the blockers that stop you from delegating
...and know how to overcome them
Apply a structured and repeatable delegation process
...and be comfortable at each step
Get more from your team - so they will be more productive
...and get more time to yourself - so you're more productive too
Create a more resilient team - better able to cope with absences
Enhance your Team's motivation
...and better prepare them for promotion and new opportunities
Which will make you more promotable too!
In this course, you’ll get 18 lecture modules and 7 assignments, going deep into the craft of delegation. So you’ll be able to delegate precisely and with confidence that the work will be done…
And done well.
This course is designed for you if:
You are a new project manager or project team leader
… or you hope to be
You have some experience, but need a refresher on delegation
If you know you are good at your technical or functional role, but fear you have not had enough training in the craft of delegation
If you hope to succeed in project leadership and want to make a rapid start
… and if you are unlikely to get all the support and advice that you want from your colleagues and your organization.
If this sounds like you, and if you are ready to start succeeding as a leader, enrol now by clicking the button.


But best of all...
You get personal support from your trainer, Dr Mike Clayton.
Each module has a comments box where you can ask the questions you need answered.
Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to lead project staff, colleagues, and clients day-to-day. But more important, as a senior representative of his firm and a program leader, he needed to get the very best from everyone around him.
Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing and leading individuals and teams.
Don't understand the content? Ask Mike.
You think something may be missing? Ask Mike.
Not sure how to apply the content to your situation? Ask Mike.
Want some tips and guidance for your project? Ask Mike
So, why should you invest in How to Delegate without Stress?
Because you will...
Delegate with confidence
Get more from your team, making your project more effective and efficient
Have more time for yourself, making you more productive
Create team resilience so you can step away from your project confidently
Keep your team motivated with challenging and worthwhile roles
Prepare team members for promotion, and...
Become more promotable, yourself!
So, the question is, wh﻿y wouldn't you invest in this program?
Your Instructor

Dr Mike Clayton
Mike Clayton has been a successful and innovative project manager.
He has led large project teams and managed large groups as a Senior Manager at international consulting firm, Deloitte.
And he has coached and trained many thousands of project managers.
Course Curriculum
Introduction
Welcome to your Course (3:26)
Delegation or Allocation: What is Delegation? (3:51)
Reverse Delegation: How your Team ends-up Delegating to You (5:20)
Why People in Your Role find it Hard to Delegate
Exercise 1: Why do You find it Hard to Delegate? (1:41)
Debrief: The Excuses People Give for Not Delegating (3:33)
Exercise 2: How would You Counter Excuses for not Delegating? (1:14)
Debrief: Answers to Excuses for Not Delegating (9:20)
Mental Blocks to Delegation - an Introduction to TA (6:55)
What and When to Delegate
Exercise 3: What are the Poor Reasons for Delegating? (0:58)
Debrief: Poor Reasons to Delegate (5:10)
Exercise 4: What are the Good reasons to Delegate? (0:49)
Debrief: Positive Reasons to Delegate (3:15)
Exercise 5: What should You not Delegate? (0:54)
Debrief: The Work You should Keep to Yourself (3:49)
 Frequently Asked Questions
When does the course start and finish?The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Use Delegation to Multiply your Effectiveness, Build Team Resilience, and Increase Motivation in your Team

How to Delegate without Stress: What Project Managers Need to Know

<div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Your five-step guide to being sought out, listened to, taken seriously, and trusted by the people around you.</h2><a data-toggle="modal" data-target="#promoModal" style="color: rgb(0, 0, 153); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(0, 0, 153);"></a><br fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://www.filepicker.io/api/file/GDsB5JDTXS4JjN9eqF7u" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You want your words to carry weight, you want people to listen to you, you want to speak with authority, you want to be trusted... you even want to be sought out for you opinions, insights and advice.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What you need is gravitas.</strong></em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">And here is where you will learn how to develop it in a simple five step programme.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What are the symptoms?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You know you need to develop more gravitas if people tend to ignore your advice, if people sometimes switch-off when you are speaking, if it seems like they don&#39;t trust your judgement.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who needs gravitas?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you want to further your career, you need gravitas. It is that commanding impression of authority, judgement and wisdom that people look to when they want a leader, when they need advice, or when someone has to give them confidence in the future.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">That can be you...</strong></em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you want:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">People to take you seriously?</li><li fr-original-style="" style="box-sizing: border-box;">To feel confident among older, more experienced colleagues or clients?</li><li fr-original-style="" style="box-sizing: border-box;">To hold the attention of a room full of people?</li><li fr-original-style="" style="box-sizing: border-box;">A position of trust, influence, and authority?</li><li fr-original-style="" style="box-sizing: border-box;">Your ideas and insights to be welcomed and embraced?</li><li fr-original-style="" style="box-sizing: border-box;">Promotion at a young age?</li><li fr-original-style="" style="box-sizing: border-box;">People to pay attention and take notice of you?</li><li fr-original-style="" style="box-sizing: border-box;">You career to move forwards and upwards?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Can Gravitas Be Learned?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We recognise gravitas when we encounter a set of attitudes and behaviours that conform to our expectations of authority, credibility and wisdom. You can learn these attitudes and behaviours, and you will, with this five step course.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What makes gravitas does depend, to a degree, on the culture and society you live and work in. This course is designed for people in Western, English-speaking cultures. But much of the advice will also be true for other cultures.</p></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><img src="https://www.filepicker.io/api/file/LDsdIO0uSF6BMc3Xmrj2" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">Excellent advice and tips on how to make yourself valuable through the concept of gravitas. Explains some of the mistakes you can make and why you shouldn&#39;t make them. I speak a lot to people and need to be reminded of these practices and attitudes.</i></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Francisco Hernandez</p></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Course Curriculum</h2><div data-release-date="" data-days-until-dripped="" data-is-dripped-by-date="" data-course-id="165750" fr-original-style="" style="box-sizing: border-box;">Introduction</div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><a data-ss-course-id="165750" data-ss-event-name="Lecture: Start (Sales - PE v1)" data-ss-event-href="/courses/how-to-develop-gravitas1/lectures/2480677" data-ss-event-type="button" data-ss-lecture-id="2480677" data-ss-school-id="30831" data-ss-user-id="" href="https://school.onlinepmcourses.com/courses/how-to-develop-gravitas1/lectures/2480677" style="color: rgb(77, 77, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(77, 77, 77);">What is Gravitas? (1:19)</a></li><li fr-original-style="" style="box-sizing: border-box;"><a data-ss-course-id="165750" data-ss-event-name="Lecture: Start (Sales - PE v1)" data-ss-event-href="/courses/how-to-develop-gravitas1/lectures/2480678" data-ss-event-type="button" data-ss-lecture-id="2480678" data-ss-school-id="30831" data-ss-user-id="" href="https://school.onlinepmcourses.com/courses/how-to-develop-gravitas1/lectures/2480678" style="color: rgb(77, 77, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(77, 77, 77);">Introduction to your Course (1:54)</a></li></ul><div data-release-date="" data-days-until-dripped="" data-is-dripped-by-date="" data-course-id="165750" fr-original-style="" style="box-sizing: border-box;">How to Think like Someone with Gravitas</div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><a data-ss-course-id="165750" data-ss-event-name="Lecture: Start (Sales - PE v1)" data-ss-event-href="/courses/how-to-develop-gravitas1/lectures/2480673" data-ss-event-type="button" data-ss-lecture-id="2480673" data-ss-school-id="30831" data-ss-user-id="" href="https://school.onlinepmcourses.com/courses/how-to-develop-gravitas1/lectures/2480673" style="color: rgb(77, 77, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(77, 77, 77);">The Importance of Attitude (5:05)</a></li><li fr-original-style="" style="box-sizing: border-box;"><a data-ss-course-id="165750" data-ss-event-name="Lecture: Start (Sales - PE v1)" data-ss-event-href="/courses/how-to-develop-gravitas1/lectures/2480674" data-ss-event-type="button" data-ss-lecture-id="2480674" data-ss-school-id="30831" data-ss-user-id="" href="https://school.onlinepmcourses.com/courses/how-to-develop-gravitas1/lectures/2480674" style="color: rgb(77, 77, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(77, 77, 77);">The Need for Knowledge (2:42)</a></li><li fr-original-style="" style="box-sizing: border-box;"><a data-ss-course-id="165750" data-ss-event-name="Lecture: Start (Sales - PE v1)" data-ss-event-href="/courses/how-to-develop-gravitas1/lectures/2480675" data-ss-event-type="button" data-ss-lecture-id="2480675" data-ss-school-id="30831" data-ss-user-id="" href="https://school.onlinepmcourses.com/courses/how-to-develop-gravitas1/lectures/2480675" style="color: rgb(77, 77, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(77, 77, 77);">The Role of Reliability (1:30)</a></li></ul><div data-release-date="" data-days-until-dripped="" data-is-dripped-by-date="" data-course-id="165750" fr-original-style="" style="box-sizing: border-box;">How to Look like Someone with Gravitas</div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><a data-ss-course-id="165750" data-ss-event-name="Lecture: Start (Sales - PE v1)" data-ss-event-href="/courses/how-to-develop-gravitas1/lectures/2480688" data-ss-event-type="button" data-ss-lecture-id="2480688" data-ss-school-id="30831" data-ss-user-id="" href="https://school.onlinepmcourses.com/courses/how-to-develop-gravitas1/lectures/2480688" style="color: rgb(77, 77, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(77, 77, 77);">Presence: Space and Pace (4:45)</a></li><li fr-original-style="" style="box-sizing: border-box;"><a data-ss-course-id="165750" data-ss-event-name="Lecture: Start (Sales - PE v1)" data-ss-event-href="/courses/how-to-develop-gravitas1/lectures/2480689" data-ss-event-type="button" data-ss-lecture-id="2480689" data-ss-school-id="30831" data-ss-user-id="" href="https://school.onlinepmcourses.com/courses/how-to-develop-gravitas1/lectures/2480689" style="color: rgb(77, 77, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(77, 77, 77);">Posture: Square and Upright (3:56)</a></li><li fr-original-style="" style="box-sizing: border-box;"><a data-ss-course-id="165750" data-ss-event-name="Lecture: Start (Sales - PE v1)" data-ss-event-href="/courses/how-to-develop-gravitas1/lectures/2480690" data-ss-event-type="button" data-ss-lecture-id="2480690" data-ss-school-id="30831" data-ss-user-id="" href="https://school.onlinepmcourses.com/courses/how-to-develop-gravitas1/lectures/2480690" style="color: rgb(77, 77, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(77, 77, 77);">Poise: Stillness and Calm (5:18)</a></li><li fr-original-style="" style="box-sizing: border-box;"><a data-ss-course-id="165750" data-ss-event-name="Lecture: Start (Sales - PE v1)" data-ss-event-href="/courses/how-to-develop-gravitas1/lectures/2480691" data-ss-event-type="button" data-ss-lecture-id="2480691" data-ss-school-id="30831" data-ss-user-id="" href="https://school.onlinepmcourses.com/courses/how-to-develop-gravitas1/lectures/2480691" style="color: rgb(77, 77, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(77, 77, 77);">Polish: Style and Presentation (3:05)</a></li></ul><a data-toggle="collapse" data-target="#hidden_sections" style="color: rgb(51, 51, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(51, 51, 51);"></a><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">&nbsp;Frequently Asked Questions</h2>When does the course start and finish?The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Your five-step guide to being sought out, listened to, taken seriously, and trusted by the people around you.



You want your words to carry weight, you want people to listen to you, you want to speak with authority, you want to be trusted... you even want to be sought out for you opinions, insights and advice.
What you need is gravitas.
And here is where you will learn how to develop it in a simple five step programme.
What are the symptoms?
You know you need to develop more gravitas if people tend to ignore your advice, if people sometimes switch-off when you are speaking, if it seems like they don't trust your judgement.
Who needs gravitas?
If you want to further your career, you need gravitas. It is that commanding impression of authority, judgement and wisdom that people look to when they want a leader, when they need advice, or when someone has to give them confidence in the future.
That can be you...
Do you want:
People to take you seriously?
To feel confident among older, more experienced colleagues or clients?
To hold the attention of a room full of people?
A position of trust, influence, and authority?
Your ideas and insights to be welcomed and embraced?
Promotion at a young age?
People to pay attention and take notice of you?
You career to move forwards and upwards?
Can Gravitas Be Learned?
We recognise gravitas when we encounter a set of attitudes and behaviours that conform to our expectations of authority, credibility and wisdom. You can learn these attitudes and behaviours, and you will, with this five step course.
What makes gravitas does depend, to a degree, on the culture and society you live and work in. This course is designed for people in Western, English-speaking cultures. But much of the advice will also be true for other cultures.

Excellent advice and tips on how to make yourself valuable through the concept of gravitas. Explains some of the mistakes you can make and why you shouldn't make them. I speak a lot to people and need to be reminded of these practices and attitudes.
Francisco Hernandez
Course Curriculum
Introduction
What is Gravitas? (1:19)
Introduction to your Course (1:54)
How to Think like Someone with Gravitas
The Importance of Attitude (5:05)
The Need for Knowledge (2:42)
The Role of Reliability (1:30)
How to Look like Someone with Gravitas
Presence: Space and Pace (4:45)
Posture: Square and Upright (3:56)
Poise: Stillness and Calm (5:18)
Polish: Style and Presentation (3:05)
 Frequently Asked Questions
When does the course start and finish?The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

How to Select and Apply the Right Leadership Style for Every Situation

How to Develop Gravitas

How to Select and Apply the Right Leadership Style for Every Situation


Learn How to Select and Apply the Right Leadership Style for Every Situation
I was once a new project leader.
So, I know the challenge of going from a delivery role to your first leadership role. It doesn’t matter how good you are at doing stuff: leading a project – and the people on it - is something new.

'Mike has successfully led and delivered many complex programmes – exceeding client expectations and building high performing teams wherever he goes. His continuing energy and enthusiasm to develop and learn, and to share his exciting ideas and insights so freely is a continual inspiration.'
- Rex Mackrill -

Do you want to be able to lead your project team members well…
And to do so with confidence?





Leaders only succeed when your team succeeds.
As a Project manager, your job is to deliver your project. But, unless it's a very small project, you can't do it alone. This means getting the best performance from your team. And that means leading them...

You need to be ready to take your place as an effective Project Leader in your organization.
This course is designed to be practical.
At the end of this course, you’ll be able to:
Identify what each individual needs, to succeed in their role
Choose which one of your simple and effective leadership styles will work best
Apply day-to-day leadership with minimum friction and fuss
Set clear and easy-to-follow goals
Give motivating and developmental feedback
Apply your skills to leading your team as a whole team


Along the way, you’ll do six practice exercises that will test and develop your skills.

So, by the end of the course, you’ll have transformed your ability to get results.
This course is designed for you if:
You are a new project manager or project team leader
… or you hope to be
You have some experience, but need a refresher and some new tools
If you know you are good at your technical or functional role, but fear you have not had enough training in the craft of leadership
If you hope to succeed in project leadership and want to make a rapid start
… and if you are unlikely to get all the support and advice that you want from your colleagues and your organization.
If this sounds like you, and if you are ready to start succeeding as a leader, enrol now by clicking the button.
I look forward to working with you.








Your Instructor

Dr Mike Clayton
Mike Clayton has been a successful and innovative project manager.
He has led large project teams and managed large groups as a Senior Manager at international consulting firm, Deloitte.
And he has coached and trained many thousands of project managers.
Your Tutor: Dr Mike Clayton
Your tutor is Dr. Mike Clayton. As a senior project manager at international consulting firm, Deloitte, Mike had to lead project staff day-to-day. But more important, as a senior representative of his firm and a program leader, he needed to get the very best from everyone around him.
Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing and leading individuals and teams.
Course Curriculum
Introduction to this Course
Day-to-Day Leadership Promomotional video (3:36)
L01 Introduction (3:00)
L02 Ex1 Concerns about Leading (0:59)
L03 The Challenges of Leadership (2:05)
L04 The Three Types of Leadership Model (4:38)
Introduction to Situational Leadership
L05 The Principle behind Situational Leadership (2:43)
L06 Ex2 Four People (1:50)
L07 Ex2 How Did You Do (1:10)
L08 Ex3 How Have You been Led in the Past (1:27)
L09 The Tannenbaum & Schmidt Leadership Continuum (3:51)
L10 The Three Factors that Determine Leadership Style (2:50)
L11 Simplifying the Model (1:53)
A Practical Model for Day-to-Day Leadership
L12 The Conscious Competence Model (6:17)
L13 Applying the Conscious Competence Model to Leadership Styles (3:16)
L14 The First Two Skills of Situational Leadership (1:50)
L15 Four Different Leadership Styles (5:53)
L16 Ex4 Four More People (1:29)
L17 Ex4 How did you do (6:20)
L18 Ex5 Four People - again (1:08)
L19 Ex5 How did you do (6:21)
Your Unconditional, No-questions, 30-Day Guarantee
The best way to assess how valid this material is in you culture is to try it out. I am so confident that this course will change your life that I offer you an unconditional, no questions asked, full 30 day money-back-in-full guarantee. If you don't think this will give you the tools to do more with your time, then just ask for your money back.
And what if you have questions?
I will be on hand to answer your questions if you get stuck, puzzled, or just want to know more. As a professional trainer, this is what I do, and I promise to respond within 24 hours of your question arriving with me.
Enrol Now
Enrol for this course now, so you can start to lead people effectively, straight away.
 Frequently Asked Questions
When does the course start and finish?The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Day-to-Day Project Leadership that Gets Results

A Practical Introduction to Change Management for Project Managers and Change Leaders


Change is an inevitable part of Project life
And, as a Project Manager, you'll soon be called upon to help lead it.
But, we often fear change. This leads to resistance.
So, managing and leading change is a challenging role. It will take you outside of your comfort zone and beyond your existing management and supervision tool-set.
But change is predictable
You can anticipate how people will respond, and what you need to do to engage them positively. You can plan, prepare, and handle the resistance that will certainly come.
To do that, you need practical tools and models
And this course will give you them.
More than that, you'll learn:
how the need for change arises,
how to communicate it, and
the way to lead people through it.
Here are the main topics you'll cover:
The Cycle of Change
Barriers to Change
The first reason why people resist change
Tools for change leaders
Stakeholder analysis
How people respond to change: the change curve
The impact of change on operational performance: the Satir Curve
The three phases of a change program: the Lewin Model
The Onion Model of resistance to change
How to win over resisters
Ongoing Project: Change Management Case Study
Throughout the course, you will have short exercises to do, that use the skills we'll cover. They are based on a real organizational change project. Other students and your tutor will support you, endorse your successes, and help you with your questions.
Prior Experience
The only prior experience you need is working life. But, if you have management or project management experience, you'll find it even easier!
Your Tutor
Your tutor is Dr. Mike Clayton. As a senior project, program and change manager at international consulting firm, Deloitte, Mike led large and complex change projects for his clients.
Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing change, large and small.


Your Instructor

Dr Mike Clayton
Mike Clayton has been a successful and innovative project manager.
He has led large project teams and managed large groups as a Senior Manager at international consulting firm, Deloitte.
And he has coached and trained many thousands of project managers.
Course Curriculum
Introduction: Change at Work
Welcome (3:15)
The Cycle of Change (4:19)
Exercise: The Barriers to Change
The Sources of and Barriers to Change (5:09)
Step 1: Demonstrate the Need for Change
First Layer of Resistance to Change (2:07)
Demonstrating the Need for Change: Applying Leverage (4:41)
What if they Still don't Accept the Need for Change? (4:42)
Case Study. Day 1: New Dawn
Tools for Change Leaders: The Mad - Sad - Glad Exercise (4:26)
Tools for Change Leaders: Perceptual Positions (5:45)
Step 2: Create a Compelling Future
Fear and Desire as Motivators for Change (1:43)
A Compelling Vision of the Future (4:30)
Stakeholder Engagement (5:10)
Tools for Change Leaders: Stakeholder Triage (6:13)
Tools for Change Leaders: Stakeholder Analysis (2:49)
Case Study. Day 7: Stakeholder Analysis
 Frequently Asked Questions
When does the course start and finish?The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

A Practical Introduction to Change Management for Project Managers and Change Leaders

Managing and Leading Change

<div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Project Definition Toolkit &amp; How to Avoid Failure Bundled Together</h2><form accept-charset="UTF-8" action="https://school.onlinepmcourses.com/purchase" method="get" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);"><br fr-original-style="" style="box-sizing: border-box;"></h2><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Get two of our best courses in one bundle...</h2><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Project Definition Kit</h2><h3 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">You have a new Project coming up...</h3><h4 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Your first step is to Define it with Precision.</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What you need is...<br fr-original-style="" style="box-sizing: border-box;">The Project Manager&#39;s Project Definition Kit</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Take a jumble of ideas, needs, and requests and turn it into a well-defined project brief.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">So you will...</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">... be able to hit the ground running, with confidence and clarity</li><li fr-original-style="" style="box-sizing: border-box;">... have access to comprehensive learning materials</li><li fr-original-style="" style="box-sizing: border-box;">... get a set of tools and checklists, to ensure you get it right and don&#39;t miss a step</li><li fr-original-style="" style="box-sizing: border-box;">... make progress while you learn, and learn while you define your next project</li><li fr-original-style="" style="box-sizing: border-box;">... get answers to all your questions, direct from the program&#39;s author, Dr Mike Clayton.</li></ul><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);"><br fr-original-style="" style="box-sizing: border-box;"></h2><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);"><br fr-original-style="" style="box-sizing: border-box;">How to Avoid Project Failure</h2><h3 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Project failure is all too common.</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What are the reasons for it, and how can you stop them?<br fr-original-style="" style="box-sizing: border-box;">No one wants their project to fail.</p><h4 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">So is it Possible to Prevent Project Failure?</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It certainly is.<br fr-original-style="" style="box-sizing: border-box;">And all you need to do is follow all the principles of good Project Management.<br fr-original-style="" style="box-sizing: border-box;">These include foreseeing and acting on all threats.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&lsquo;Easier said than done&rsquo;</em></strong>&nbsp;you say.<br fr-original-style="" style="box-sizing: border-box;">Indeed.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">So, this video course will focus on what goes wrong.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></form></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Your Instructor</h2><img src="https://www.filepicker.io/api/file/YrKSvBKkR1acOkOJe2aB" alt="Dr Mike Clayton" style="width: 153px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 153px;" fr-original-class="fr-draggable"></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);">Dr Mike Clayton<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Mike Clayton has been a successful and innovative project manager.</em></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">He has led large project teams and managed large groups as a Senior Manager at international consulting firm, Deloitte.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">And he has coached and trained many thousands of project managers.</p></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h3 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">To learn more about the courses in this bundle, click on them below...</h3></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Courses Included with Purchase</h2><br fr-original-style="" style="box-sizing: border-box;"><div data-course-url="/courses/174200" fr-original-style="" style="box-sizing: border-box;"><img src="https://process.fs.teachablecdn.com/ADNupMnWyR7kCWRvm76Laz/resize=width:705/https://www.filepicker.io/api/file/gTxIi92TCaVZ00WEZQyg" alt="" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><div style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);"><br fr-original-style="" style="box-sizing: border-box;"></div></div></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">&nbsp;Frequently Asked Questions</h2>When does the course start and finish?The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.</div></div></div></div></div></div></div></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Project Definition Toolkit & How to Avoid Failure Bundled Together


Get two of our best courses in one bundle...
Project Definition Kit
You have a new Project coming up...
Your first step is to Define it with Precision.
What you need is...
The Project Manager's Project Definition Kit
Take a jumble of ideas, needs, and requests and turn it into a well-defined project brief.
So you will...
... be able to hit the ground running, with confidence and clarity
... have access to comprehensive learning materials
... get a set of tools and checklists, to ensure you get it right and don't miss a step
... make progress while you learn, and learn while you define your next project
... get answers to all your questions, direct from the program's author, Dr Mike Clayton.



How to Avoid Project Failure
Project failure is all too common.
What are the reasons for it, and how can you stop them?
No one wants their project to fail.
So is it Possible to Prevent Project Failure?
It certainly is.
And all you need to do is follow all the principles of good Project Management.
These include foreseeing and acting on all threats.
‘Easier said than done’ you say.
Indeed.
So, this video course will focus on what goes wrong.


Your Instructor

Dr Mike Clayton
Mike Clayton has been a successful and innovative project manager.
He has led large project teams and managed large groups as a Senior Manager at international consulting firm, Deloitte.
And he has coached and trained many thousands of project managers.
To learn more about the courses in this bundle, click on them below...
Courses Included with Purchase

 Frequently Asked Questions
When does the course start and finish?The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Project Definition Toolkit & How to Avoid Failure Bundled Together

Project Success Bundle

What is Best Companies?
Best Companies are the workplace engagement specialists. They help organisations become better places to work by measuring, improving and recognising engagement.

Why have we chosen this for Pathways?
We want you to understand how your employees think and feel about their work. This module will help you to understand how the survey is done so that you can drive your team's engagement. Further, once the survey is closed, we want you to understand how to create action plans and make improvements based on the data you receive.

Be introduced to who Best Companies are
Have knowledge of the 8 workplace factors
Understand the Best Companies accreditation levels
Understand the importance of workplace engagement
Know the part you can play in survey completion
Understand how to interpret survey results
Understand action planning and keeping the momentum

Noble Foods

Best Companies

General Admission

This course meets and exceeds the Maryland requirement for the security officer course of 12 hours. The course is taught over 2 days, 6 hours per day. In this course, you will learn the required curriculum for security officers prescribed by the Maryland Police and Corrections Training Commission. 

MDSPOSA & USTASC TRAINING PORTAL

Maryland Security Officer Initial & Renewal Course

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations.

This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction.

Throughout the course, delegates will learn how to:
Project a UB4me, customer-centred attitude 
Empower people with respect and control by acknowledging and offering choices 
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions 
Listen more intently to develop the best rapport 
Communicate clearly with conviction, projecting greater credibility 
Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude 
Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business 

This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. 

Upon registration, delegates will receive online login instructions prior to the class date. 

This format allows for a collaborative learning experience from the comfort of one's own home or office.

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">One hour webinar aimed at relative newcomers to road rallying, learn the basics of plotting map references, map reading, types of controls and timing.</p>

One hour webinar aimed at relative newcomers to road rallying, learn the basics of plotting map references, map reading, types of controls and timing.

Rally Navigation Training Services

Sports & Fitness

Online webinar aimed at newcomers and beginners to road rallying helping to learn the basics.

Rally Navigation - Road Rallying Introduction

We will review some familiar functions of the Old Testament in Spiritual Direction, and then move on to explore some different ways to make use of less familiar OT stories and poems. Our investigation will be a mix of input, conversation, and prayer … and have a Bible at hand!

Karen Eliasen was born in London of Danish parents who later emigrated to
Canada. After finishing Biblical studies in Canada, she taught English in Arctic
Greenland for several years. She has been on the Team at St Beuno’s Jesuit
Spirituality Centre since 2013.

Spiritual Direction Forum UK

Spiritual Direction

We will review some familiar functions of the Old Testament in Spiritual Direction, and then move on to explore some different ways to make use of less familiar OT stories and poems. Our investigation will be a mix of input, conversation, and prayer … and have a Bible at hand!

New Takes from the Old Testament for Spiritual Direction with Karen Eliason

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Welcome! And thank you for being curious about The Goddess Hour. If you are searching for connection, this could be for you. Each event is different and is filled with Love and Laughter.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I am given a theme for the evening, usually on the day of the event itself and this then becomes our focus for the session, as we follow the guidance and teachings that arise through spoken word, meditation and sharing.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">They are beautiful spontaneous affairs that are always different and sometimes surprising! Most importantly they foster a great sense of connection within and without and everyone feels empowered and inspired through attending.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I was guided by the great Goddess Isis to run the first of these events back in May of 2023 and they have been taking place ever since, on the last Wednesday of the month.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">They really are special events. Come to one or come to many! There are no rules. If you would welcome the opportunity to connect with other like-minded women, then maybe this is for you...</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A sacred hour just for you, to feel held, nurtured and cherished. Oh and I always pull everyone a <em fr-original-style="" style="box-sizing: border-box;">Goddess Card</em> at the end of the session. Some beautiful individual guidance from the Goddesses themselves...</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please feel free to contact me if you have any questions or take the plunge and come along to the next one. The only way you will discover if it&#39;s for you, like anything in life, is to take part...! And this year, more than ever, feels like it&#39;s time that we do things that we have never done before...</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">The beautiful picture of the Goddess Quan Yin is by the artist Sue Halstenberg and is available as a print, from Fine Art of America. </em></p>

Welcome! And thank you for being curious about The Goddess Hour. If you are searching for connection, this could be for you. Each event is different and is filled with Love and Laughter.
I am given a theme for the evening, usually on the day of the event itself and this then becomes our focus for the session, as we follow the guidance and teachings that arise through spoken word, meditation and sharing.
They are beautiful spontaneous affairs that are always different and sometimes surprising! Most importantly they foster a great sense of connection within and without and everyone feels empowered and inspired through attending.
I was guided by the great Goddess Isis to run the first of these events back in May of 2023 and they have been taking place ever since, on the last Wednesday of the month.
They really are special events. Come to one or come to many! There are no rules. If you would welcome the opportunity to connect with other like-minded women, then maybe this is for you...
A sacred hour just for you, to feel held, nurtured and cherished. Oh and I always pull everyone a Goddess Card at the end of the session. Some beautiful individual guidance from the Goddesses themselves...
Please feel free to contact me if you have any questions, or take the plunge and come along to the next one. The only way you will discover if it's for you, like anything in life, is to take part...! This year, we are being called, to step into more of who we truly are, and sometimes we discover that by doing things that we have never done before...


The beautiful picture of the Goddess Quan Yin is by the artist Sue Halstenberg and is available as a print, from Fine Art of America. 

This Divine Life

Intuition

Women In Leadership

Nurture

A beautiful hour of connection, guidance and fun! Join together with other like minded women, to feel held supported and seen.

The Goddess Hour 

<p dir="ltr" id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Welcome to the world of Organisation and Relationship Systems Coaching (ORSC&trade;) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.</span></p><p dir="ltr" id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What makes our ORSC&trade; series truly exceptional is that it&#39;s the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)!&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Your ORSC Journey</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">You&rsquo;ll start the 5-Module ORSC&trade; journey b either completing:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Fundamentals of ORSC&trade; or&nbsp;</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">ORS@Work (Organisation &amp; Relationship Systems at Work)</span></p></li></ul><br fr-original-style="" style="box-sizing: border-box;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(48, 48, 48); box-sizing: border-box;" fr-original-style="color:#303030;">All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Following the introductory course, be it Fundamentals of ORSC or ORS@Work,&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course.&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">We&#39;re thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals!&nbsp;</span></p><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Credentials</strong>&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Upon successfully completing all five courses in our ORSC&trade; training series, starting from Fundamentals, and progressing through Systems Integration, you&#39;ll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ORSC Community&nbsp;</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You&#39;ll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you&#39;ll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Booking Options</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Alongside the date for the course, you&#39;ll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you&#39;ve learned in the course. It&#39;s a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you&#39;ve had whilst coaching relationships. It&#39;s a fantastic opportunity to deepen your experience of the tools and skills you&#39;ve learnt and fine-tune your practice.&nbsp;</p>

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC™) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.
What makes our ORSC™ series truly exceptional is that it's the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)! 
Your ORSC Journey
You’ll start the 5-Module ORSC™ journey b either completing:
Fundamentals of ORSC™ or
ORS@Work (Organisation & Relationship Systems at Work)
All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.
Following the introductory course, be it Fundamentals of ORSC or ORS@Work, you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course. 
We're thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals! 
Credentials 
The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.
Upon successfully completing all five courses in our ORSC™ training series, starting from Fundamentals, and progressing through Systems Integration, you'll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units.


ORSC Community 
The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.
By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You'll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you'll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders.


Booking Options
Alongside the date for the course, you'll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able. 
The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you've learned in the course. It's a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you've had whilst coaching relationships. It's a fantastic opportunity to deepen your experience of the tools and skills you've learnt and fine-tune your practice. 

CRR UK

Business Relationship Management (BRM)

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Winter Series 2025 - Organisation & Relationship Systems Coaching Training

Chelmsford

Stratford

The Temporary Works Coordinator course will provide you with knowledge of the role. You will also gain a good understanding of risk management on a temporary works site.
Course Objectives:
By the end of the course, the delegate will gain knowledge of:
The need for a temporary works co-ordinator
The day-to-day roles of others involved in the temporary works procedures
Risk assessments and method statements
Best procedures as stated in BS 5975:2019
Course Content:
The content covered by the CITB course includes:
Various groups and types of Temporary Works
Case studies, procedures and policies of Temporary Works
BS5975:2019
CDM Regulations
Legislation and relevant Codes of Practice
Register for Temporary Works, design requirements and checks
Standard solutions and guidance design documents
Temporary works Co-ordinator – job role and responsibilities
Assessment:
To successfully complete the course, you will need to get 72% or above in the final exam. The trainer encourages the delegates to be interactive and involved throughout the training.
Certificate:
The certificate for this course is valid for 5 years.
Instructions
Please note all Temporary Works Coordinator courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Temporary Works Coordinator (TWC) - 2 Day Course

Southampton

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Peterborough

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Paisley

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Bedford

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Essex

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The qualification is designed for learners who have responsibility for promoting health choices within the workplace, or who would like to get involved in championing workplace health.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This level 2 course is delivered online across two sessions, both must be attended in order to achieve the qualification.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Session 1:</strong></p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Introduction</li><li fr-original-style="" style="box-sizing: border-box;">The importance of workplace health to employers and their employees</li><li fr-original-style="" style="box-sizing: border-box;">The role of a Workplace Health Champion</li><li fr-original-style="" style="box-sizing: border-box;">Factors affecting physical and mental health</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Session 2:</strong></p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Recap</li><li fr-original-style="" style="box-sizing: border-box;">Key behaviour change principles</li><li fr-original-style="" style="box-sizing: border-box;">The need to safeguard adults as a Workplace Health Champion</li><li fr-original-style="" style="box-sizing: border-box;">Key elements involved in planning and preparing for a sport of physical activity session</li><li fr-original-style="" style="box-sizing: border-box;">How to measure the success of a sport or physical activity session</li><li fr-original-style="" style="box-sizing: border-box;">Tutor discussion / competence of qualification.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></p>

The qualification is designed for learners who have responsibility for promoting health choices within the workplace, or who would like to get involved in championing workplace health.
This level 2 course is delivered online across two sessions, both must be attended in order to achieve the qualification.
Session 1:
Introduction
The importance of workplace health to employers and their employees
The role of a Workplace Health Champion
Factors affecting physical and mental health
Session 2:
Recap
Key behaviour change principles
The need to safeguard adults as a Workplace Health Champion
Key elements involved in planning and preparing for a sport of physical activity session
How to measure the success of a sport or physical activity session
Tutor discussion / competence of qualification.



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