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Office Admin and Legal Secretary Diploma

4.3(43)

By John Academy

Description: The Office Admin and Legal Secretary Diploma course teaches you the techniques and skills for managing an Office as Office Admin or managing the role of a legal secretary. You will learn administration management skills, organisational skills and essential office management skills. The course also covers the skills required for a legal secretary such as fundamental concepts of the legal office, billing, preparing legal documents, contracts, torts, real estate, family law, business law, telephone etiquette, meeting management and minute management and more Who is the course for? This course is ideal for those wanting to improve their base skills in office administrative tasks This course would be ideal people who want to start working as a receptionist, office administrator, office manager, administration assistant or secretary Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Office Admin and Legal Secretary Diploma is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Administrator support staff Administrative assistant Office managers Receptionist Office administrator Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Office Management Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:30:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 Other Secretarial Roles and Responsibilities Working with Your Manager 01:00:00 Administrative Soft Skills 01:00:00 Effective Time Management 01:00:00 Tools of the Trade 01:00:00 Being an Effective Gatekeeper 00:15:00 Organizational Skills 00:15:00 Confidentiality Guidelines 00:15:00 Special Tasks 00:15:00 Legal Office Administration Ethical Considerations 00:10:00 The Basics 00:04:00 Client Relations 00:05:00 Dealing With Mail 00:05:00 File Management 00:03:00 Use Of Technology 00:06:00 Skills that Every Legal Secretary Should Have 00:06:00 What is Litigation 00:04:00 Delivery of Documents 00:04:00 Motions Prior to and During Trial 00:07:00 The Basics 00:04:00 The Essential Elements 00:03:00 Remedies for Breach of Contract 00:04:00 Customer Service Role Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Telephone Etiquette Aspects of Phone Etiquette 01:00:00 Using Proper Phone Language 01:00:00 Eliminate Phone Distractions 01:00:00 Inbound Calls 01:00:00 Outbound Calls 01:00:00 Handling Rude or Angry Callers 01:00:00 Handling Interoffice Calls 01:00:00 Methods of Training Employees 01:00:00 Correcting Poor Telephone Etiquette 01:00:00 Organizing Work Using MS Word Opening 01:00:00 Working with the Interface 01:00:00 Your First Document 01:00:00 Basic Editing Tasks 01:00:00 Basic Formatting Tasks 01:00:00 Formatting Paragraphs 00:01:00 Advanced Formatting Tasks 01:00:00 Working with Styles 01:00:00 Formatting the Page 01:00:00 Sharing Your Document 01:00:00 Proof Reading Introduction to Proofreading 00:15:00 What does a Proofreader do? 00:15:00 Proofreading 00:15:00 Proofreading Symbols 00:15:00 Proofreading on Paper & Screen 00:15:00 Strategies to Check for Specific Errors 00:15:00 Editing & Proofreading Strategies 00:15:00 Proofreading an Essay 00:15:00 Mock Exam Mock Exam- Office Admin and Legal Secretary Diploma 00:30:00 Final Exam Final Exam- Office Admin and Legal Secretary Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Office Admin and Legal Secretary Diploma
Delivered Online On Demand3 days
£11.99

Secretarial, PA & Office Administration Diploma

4.3(43)

By John Academy

Description: The Secretarial, PA & Office Administration Diploma course is designed for the people who want to exceed their role as a secretary, PA or office administrator. The responsibilities of a secretary, PA or office administrator require several skills. Throughout the course, you will explore all the essential skills for becoming an efficient secretary or PA. Focuses will be given on how to take notes, using right tools, negotiation skill, communication skill, soft skills, time & meeting management, and more. Fundamental lessons regarding how to use Microsoft Office, Excel, Access and Powerpoint will also be presented to you. Who is the course for? This course is ideal for those wanting to improve their base skills in office administrative tasks This course would be ideal people who want to start working as a receptionist, office administrator, office manager, administration assistant or secretary Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Secretarial, PA & Office Administration Diploma is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Administrator support staff Administrative assistant Office managers Receptionist Office administrator Secretarial Interpersonal Skills Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 00:30:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Developing Interpersonal Skills Course- Activities 00:00:00 Personal Assistant Module One - Getting Started 00:30:00 Module Two - Working with Your Manager 01:00:00 Module Three - Administrative Soft Skills 01:00:00 Module Four - Effective Time Management 01:00:00 Module Five - Meeting Management 01:00:00 Module Six - Tools of the Trade (I) 01:00:00 Module Seven - Tools of the Trade (II) 01:00:00 Module Eight - Being an Effective Gatekeeper 01:00:00 Module Nine - Organizational Skills 01:00:00 Module Ten - Confidentiality Guidelines 01:00:00 Module Eleven - Special Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Business Writing Module One - Getting Started 00:30:00 Module Two - Working with Words 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Self Esteem & Confidence Building Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Office Management Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Bookkeeping & Payroll Module One - Introduction 00:30:00 Module Two - Basic Terminology 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 PowerPoint Essential Activities 00:00:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Excel for Newbies - Activities 00:00:00 Mock Exam Mock Exam- Secretarial, PA & Office Administration Diploma 00:30:00 Final Exam Final Exam- Secretarial, PA & Office Administration Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Secretarial, PA & Office Administration Diploma
Delivered Online On Demand5 days
£25

Administrative Skills Training Bundle

By iStudy UK

The life of Office Administration and all you need to know Do you have an interest in working at the office as an admin? Think about it, if you have right organizing and leadership skills, you can have a successful career as an office admin where the pay is also really high. So what do you need to do to be a good office administrator? This course will give you the guide you need. The administrative office is the department assigned to craft and ensure that the rules and procedures are well implemented in a business or organization. This would help in the operations and functions of each department work well. Every office needs an efficient administrator who can ensure that everything behind the scenes of a successful company is running efficiently. Without one, things quickly start to fall apart. As an Office Administrator you'll be expected to turn your hand to jobs such as sorting out the post, answering the phones, ordering office stationery supplies, greeting clients, typing, filing, managing diaries.The course is meant for prospective office administrator so get on board and become the administrator that you dream of becoming. Course Highlights Administrative Skills Training Bundle is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Administrative Skills Training Bundle into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Administrative Skills Training Bundle Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Administrative Skills Training Bundle is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Administrative Skills Training Bundle is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Administrative Management Module One - Getting Started FREE 01:00:00 Module Two - Why Your Office Needs Administrative Procedures FREE 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 01:00:00 Admin Support Module One - Getting Started FREE 00:30:00 Module Two - Getting Organized (I) FREE 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Personal Assistant Module One - Getting Started FREE 00:30:00 Module Two - Working with Your Manager FREE 01:00:00 Module Three - Administrative Soft Skills 01:00:00 Module Four - Effective Time Management 01:00:00 Module Five - Meeting Management 01:00:00 Module Six - Tools of the Trade (I) 01:00:00 Module Seven - Tools of the Trade (II) 01:00:00 Module Eight - Being an Effective Gatekeeper 01:00:00 Module Nine - Organizational Skills 01:00:00 Module Ten - Confidentiality Guidelines 01:00:00 Module Eleven - Special Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Executive Secretarial and PA Course - Activities 00:00:00 Business Writing Module One - Getting Started FREE 00:30:00 Module Two - Working with Words FREE 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service Introduction To Customer Service FREE 00:15:00 The Power of Positive Thinking in Customer Service FREE 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Time Management Where Do You Spend Your Time FREE 01:00:00 Managing Tasks FREE 01:00:00 Planning 01:00:00 Goals 01:00:00 Tips From The Gurus 01:00:00 Wrapping Up 00:15:00 Organisational Skills Module One - Getting Started FREE 00:30:00 Module Two - Remove the Clutter FREE 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Skills Developing Diploma- Activities 00:00:00 Self Esteem & Confidence Building Module One - Getting Started FREE 01:00:00 Module Two - What Does Self-Confidence Mean To You FREE 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Microsoft Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Administrative Skills Training Bundle 00:30:00 Final Exam Final Exam - Administrative Skills Training Bundle 00:30:00

Administrative Skills Training Bundle
Delivered Online On Demand5 days
£25

Diploma in Health And Social Care at QLS Level 5

4.8(9)

By Skill Up

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Diploma in Health And Social Care at QLS Level 5
Delivered Online On Demand14 days
£100

Care Certificate Standards (1 to 15) with Adult Nursing, and Health & Social Care Level 5

By Compliance Central

QLS Endoresd and CPD Certified Care Certificate Standards (1 to 15) & Health & Social Care Course This Special Care Certificate Standards & Health & Social Care Buindle also inclucdes: 5 Gift Courses 6 Free CPD E-Certificates According to recent studies, over 1.6 million people work in adult social care in the UK, with a projected growth of 18% by 2035. Our comprehensive online course, "Care Certificate Standards (1 to 15) with Adult Nursing and Health & Social Care Level 5," is designed to equip you with essential skills and knowledge in this rapidly expanding field. The Care Certificate Standards encompass 15 fundamental topics, including safeguarding, health and safety, communication, and health social care. This Care Certificate with Health Social Care course not only covers these crucial standards but also delves into advanced topics relevant to QLS Level 5 in Health & Social Care. You will explore complex aspects of adult nursing, leadership in care settings, and advanced health and social care practices. Our expertly designed modules provide knowledge, ensuring a well-rounded education. The Care Certificate Standards (1 to 15) with Health & Social Care, Adult Nursing course is ideal for aspiring senior care workers, nursing assistants, and health and social care professionals aiming for career advancement. Enrol today to join the future leaders in adult social care, and gain the qualifications needed to make a meaningful impact in the lives of those you care for. Recently, it was reported that the UK's health social care sector faces unprecedented challenges, including staffing shortages and increasing demand for specialised care services. This current situation highlights the critical need for well-trained health social care professionals in the field. Are you thinking of kick-starting your career as a Care worker, Nurse, Healthcare Assistant, Support Worker, Child and Adolescent Psychologist or Health Social Care Worker? The Care Certificate Standards (1 to 15) with Health & Social Care, Adult Nursing course is the perfect way to get started. This comprehensive course covers all 15 standards of the Care Certificate, which are the minimum requirements for all non-regulated workers in health and social care. Gifts with the Care Certificate with Health & Social Care Course: Course 01: Adult Nursing, Health and Social Care Course 02: End-of-Life Care Course 03: Clinical Observations Skills Course 04: Mental Health Nursing Course 05: Care Planning and Record Keeping Learning Outcomes of Care Certificate with Health Social Care Course: Understand Care Standards: Master the 15 essential care standards with Health Social Care, enhancing your ability to provide high-quality care. Improve Communication: Develop superior communication skills for effective interactions within health and social care settings. Legal and Ethical Proficiency: Gain in-depth knowledge of the legal and ethical frameworks governing health social care practices. Specialised Dementia Care Skills: Acquire targeted skills for caring for individuals with dementia, focusing on compassion and efficacy with this care certificate health & social care course. Risk Management: Learn strategies for risk assessment in Health Social Careand management to ensure safety in care environments. Leadership Development: Prepare for leadership with skills in managing teams, services, and finances in health social care. Completing this Care Certificate & Health and Social Care course will equip you with the knowledge and skills needed for managerial roles and health and social care jobs. You will develop a strong foundation in the field's theoretical and practical aspects. This comprehensive training ensures you are well-prepared to meet the demands and challenges of a health and social care career. Course Curriculum Of Care Certificate & Health Social Care Bundle: Course 01: Care Certificate (Standards 1 to 15) Standard 01: Understand your role Standard 02: Your personal development Standard 03: Duty of care Standard 04: Equality and diversity Standard 05: Work in a person-centred way Standard 06: Communication Standard 07: Privacy and dignity Standard 08: Fluids and nutrition Standard 09: Awareness of mental health, dementia and learning disabilities Standard 10: Safeguarding adults Standard 11: Safeguarding children Standard 12: Basic life support Standard 13: Health and safety Standard 14: Handling information Standard 15: Infection prevention and control Course 02: Health and Social Care Module 1: Introduction to Health and Social Care Module 02: Communication and its Relevance in Health Social Care Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as A Caregiver and Healthcare Professional Module 05: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Safeguarding Vulnerable Individuals in Health Social Care Module 08: Health and Safety Responsibilities inHealth Social Care Module 09: Risk Management in Health Social Care Course 02: Adult Nursing Module1: Introduction to Nursing Module 2: Working in Different Healthcare Settings Module 3: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 Module 4: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 Module 5: Effective Communication in Nursing Module 6: Health and Safety in Nursing Module 7: Hygiene in Nursing & Health Social Care Module 8: Infection Control in Health Social Care Environment Module 9: Asepsis in Nursing Module 10: Medication Administration in Nursing Course 03: End of Life Care Module 01: Introduction to End of Life Care Module 02: Availability of Services Module 03: Advance Care Planning Module 04: Goals of Care Module 05: Physical Illness Module 06: Neurological Illness Module 07: Quality Care at the End of Life Module 08: Communication During the End of Life Module 09: Palliative Care Holistic Assessment Module 10: Spiritual and Psychosocial Care Module 11: Care after Death Module 12: Further Support, Training and Development Module 13: Legal Aspects Course 04: Clinical Observations Skills Module 01: Introduction to Clinical Observation and Clinical Carer Module 02: Legal Standards and Professional Aspects of Ethical Practice Module 03: Patient's Condition Observation in health social care Module 04: Clinical Management Observation Module 05: Technical Clinical Method Observation Module 06: Medicine and Dispensaries Observation Module 07: Health Safety and Hygiene Course 05: Mental Health Nursing Module 01: Introduction to Mental Health Nursing Module 02: Mental Health over Life Span and Society Module 03: Child Mental Health Module 04: Adolescent Mental Health Module 05: Adult Mental Health Module 06: Planning and Implementation Module 07: Mental Health Nursing Models Module 08: Mental Health in the Digital Age-Part 1 Module 09: Mental Health in the Digital Age-Part 2 Module 10: Common Mental Disorders-Part 1 Module 11: Common Mental Disorders-Part 2 Module 12: Legislations Related to Mental Health in the UK Course 06: Care Planning and Record Keeping Module 01: Introduction to the Care Planning Process Module 02: Planning Care With the Individual in Need Module 03: Concept Care Mapping in Health Social Care Module 04: Implementing and Evaluating the Care Plan Module 05: Maintaining Medical Records in health social care Module 06: Care Planning Policy in the UK Module 07: Confidentiality and Record-Keeping Module 08: Safeguarding Children, Young People and Their Families Enrol in the care certificate & Health Social Care course now and start your journey to a rewarding and fulfilling career. Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the care certificate & Health Social Care coursecourse, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled Diploma in Health and Social Care at QLS Level 5 Hard copy certificate - £109 Certificate in Care Certificate Preparation at QLS Level 2 Hard copy certificate - £69 Your certificate will be delivered directly to your home. Please note that delivery within the UK is free of charge. CPD 70 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Care Certificate Standards (1 to 15) with Health & Social Care, Adult Nursing course is for anyone who is new to working in health and social care, or who is already working in the sector. The Care Certificate & Health Social Care course is suitable for a wide range of roles, including: Health Social Care Worker Health care assistants Care support workers Adult social workers Home care workers Domiciliary care staff The Care Certificate Standards 1 to 15 with Adult Nursing, Health & Social Care course is a valuable investment for anyone who wants to work in the health and social care sector. Please Note: Our Care Certificate & Health Social Care Course is a knowledge-based course. If You want to get qualified, you may consider the following options: RQF health and social care level 3 level 3 nvq health and social care Certificate Level 3 Diploma in Health and Social Care Certificate level 3 nvq health and social care Level 4 NVQ Health and social care Certificate level 5 nvq health and social care Certificate level 2 nvq health and social care Certificate level 3 nvq health and social care a level health social care Certificate RQF health and social care level 3 level 3 nvq health and social care QCF level 2 health and social care Certificate QCF level 3 health and social care Certificate Mental Health Care Worker level 3 nvq health and social care rqf health and social care Certificate Level 3 Diploma in Health and Social Care Certificate Level 3 Diploma in Adult Care (RQF) level 3 nvq health and social care level 2 rqf Health and social care Certificate Level 5 nvq Health and Social Care Management Mental Health Care Worker level 3 nvq health and social care level 2 nvq health and social care Certificate Certificate in Management for Level 5 nvq health and social care or qcf Mental Health Care Worker NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace level 3 nvq health and social care NVQ Level 3 Mental Health Care Certificate level 2 nvq health and social care Certificate level 3 nvq health and social care level 2 diploma in health and social care ncfe cache level 2 extended diploma in health and social care Nursing: Level 3 Certificate in Understanding Mental Health (RQF) level 3 nvq health and social care Nursing: Level 2 Certificate in Mental Health Awareness (RQF) CMI Level 7 Award in Strategic Approaches to Mental Health and Wellbeing level 3 nvq health and social care NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace NVQ Level 3 Mental Health level 3 nvq health and social care Level 3 Award in Health and Social Care (VRQ) Level 3 Certificate in Health and Social Care (VRQ) Level 3 National Foundation Diploma in Health and Social Care NCFE CACHE Level 3 Extended Diploma in Health and Social Care NCFE CACHE Level 2 Certificate in Health and Social Care Level 2 Certificate in Working with Customers in Health and Social Care (RQF) nvq level 2 What Will Make You Stand Out with this Course? QLS Endorsed Care Certificate & Health Social Care Course. CPD Certified Care Certificate & Health Social Care Course. Free CPD Care Certificate & Health Social Care PDF Certificates. Instance Access to the Care Certificate & Health Social Care Course. Lifetime Access to the Care Certificate & Health Social Care course. 24/7 Full Tutor Support with the Care Certificate & Health Social Care Cour. Self-paced Care Certificate & Health Social Care Learning. This Care Certificate & Health Social Care Course is Compatible with Any Device. Requirements There are no requirement to enrol in this Care Certificate & Health Social Care course.To enrol in this Care Certificate & Health Social Care course, all you need is a basic understanding of the English Language and an internet connection. Career path Here are some careers you may explore that are current and in demand related to the Care Certificate & Health Social Care Course sector. Care Worker Support Worker Health Care Assistant Care Assistant Home Care Worker Residential Care Worker Community Care Worker Nurse Aide Personal Care Assistant Caregiver Certificates 6 CPD Accredited PDF Certificate Digital certificate - Included

Care Certificate Standards (1 to 15) with Adult Nursing, and Health & Social Care Level 5
Delivered Online On Demand21 hours
£12

Nursing Assistant Training Course with Online Certificate Mini Bundle

By Compete High

This Nursing Assistant Training Mini Bundle combines key topics essential to supporting healthcare teams, including nursing theory, phlebotomy basics, childcare, and midwifery essentials. It offers a thorough introduction for those aiming to assist with patient care across various settings. Ideal for learners wanting a recognised online certificate, the bundle equips you with knowledge that supports roles in hospitals, clinics, and community care. It focuses on clinical knowledge, patient support, and child and maternity care fundamentals—all delivered clearly, with no jargon or fuss. Learning Outcomes: Understand nursing assistant duties and healthcare environments. Learn basic phlebotomy concepts and blood collection processes. Recognise childcare needs within medical and social settings. Explore fundamentals of midwifery and maternity care support. Develop patient communication and health support techniques. Gain insight into care ethics and confidentiality principles. Who Is This Course For: New nursing assistants seeking recognised online certification. Healthcare support workers expanding clinical knowledge base. Students preparing for roles in patient care environments. Childcare professionals working alongside health services. Midwifery support staff needing core knowledge updates. Volunteers assisting in maternity and community health settings. Individuals aiming for nursing assistant roles in hospitals. Anyone interested in combining nursing with childcare knowledge. Career Path: Nursing Assistant – £22,500 per year Phlebotomy Technician Assistant – £23,000 per year Midwifery Support Worker – £24,000 per year Childcare Support Worker – £19,500 per year Health Care Support Worker – £21,000 per year Patient Care Coordinator – £22,000 per year

Nursing Assistant Training Course with Online Certificate Mini Bundle
Delivered Online On Demand11 hours
£19.99

Data and Information Management Mini Bundle

By Compete High

The Data and Information Management Mini Bundle focuses on handling digital records, data entry, and IT systems securely and correctly. The course bundle covers Cyber Security, IT, Document Control, PC Security, and Data Entry—offering a clean, methodical approach to managing information in modern offices. Ideal for roles requiring accuracy and confidentiality, this bundle is about more than typing fast—it’s about knowing what to store, how to protect it, and how to keep everything tidy behind the scenes. If you enjoy structure, lists, and things being where they should be—this one’s for you. Learning Outcomes: Handle digital documents using structured control methods. Recognise cyber threats and know how to avoid common errors. Learn entry-level data storage and file organisation principles. Securely manage records across devices and shared networks. Understand office-level IT systems and basic technical terms. Use logical data entry techniques to improve efficiency. Who Is This Course For: Office workers managing sensitive or structured information. Admin staff keeping records, files, or data systems updated. Employees needing stronger digital awareness at work. Jobseekers entering IT-related administrative environments. Assistants responsible for report filing and documentation. Small team members supporting file and record handling. Freelancers handling client records securely from home. Professionals upskilling for digital office-based tasks. Career Path: Data Entry Administrator – £24,000/year Document Controller – £30,000/year Cyber Support Assistant – £27,000/year IT Records Clerk – £28,000/year Digital Filing Assistant – £25,000/year Information Management Officer – £29,000/year

Data and Information Management Mini Bundle
Delivered Online On Demand11 hours
£19.99

Office Admin and Receptionist Course

4.3(43)

By John Academy

Office Admin and Receptionist Course Overview: The Office Admin and Receptionist Course, an essential part of the evolving industry, caters to the increasing demand for skilled professionals in office administration. In today's dynamic business environment, efficient office management and exceptional receptionist skills are crucial for organisational success. This course equips individuals with the necessary knowledge and skills to excel in administrative roles, addressing emerging opportunities and challenges in the field. No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist Course will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities.  The Office Admin and Receptionist Course help you acquire the essential skills to become a proficient receptionist or an office admin. In this course, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable course will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this course will provide you with quality training in MS Excel. At the end of this Office Admin and Receptionist Course, you will receive a valuable certificate. This certificate will elevate your resume and increase your employability. So enrol now and get ready for a brilliant career. Learning Outcomes Understand the roles and responsibilities of a receptionist and an office administration Learn how to represent your boss and your company properly Develop the essential skills to handle the business telephones Enrich your knowledge of record keeping and filing system Build your organisation skills, communication skills and business writing skills Gain expertise on managing petty cash Become competent in MS Excel Who is the Office Admin and Receptionist Course for? This Office Admin and Receptionist Course is the perfect training ground for future office admins and receptionists. It will provide a clear understanding of their roles and responsibilities and also support in fulfilling these office administration responsibilities.  Why Choose this Office Admin and Receptionist Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.  Career Path The Office Admin and Receptionist Course is a useful qualification to possess, especially to people with careers in: Administrative Assistant Secretary Administrator Office Manager Receptionist Office Administrator Office Admin and Receptionist Course - Updated Version Introduction to Reception and Receptionist 00:29:00 Business Telephone Skills 00:19:00 Representing Your Boss and Company 00:34:00 Mail Services and Shipping 00:25:00 Travel Arrangements 00:24:00 Organising Meeting and Conferences 00:25:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:40:00 Organisational Skills 00:25:00 Communication Skills 00:25:00 Customer Service 00:16:00 Effective Planning and Scheduling 00:39:00 Invoicing/Petty Cash 00:27:00 Business Environment 00:16:00 Advanced MS Excel How to Get the most of the course 00:01:00 Text formulas in Excel 00:08:00 Text Formulas Exercise 00:01:00 Text Formulas Exercise (answers) 00:01:00 Mathematical Formulas In Excel 00:04:00 Mathematical Formulas Exercise 00:01:00 Mathematical Formulas Exercise (answers) 00:01:00 Date and Time Formulas In Excel 00:06:00 Date and Time Formulas Exercise 00:01:00 Date and Time Exercise Formulas (answers) 00:01:00 Logic Formulas In Excel 00:12:00 Logic Formula Exercise 00:01:00 Logic Formula Exercise (answers) 00:01:00 Financial Formula In Excel 00:06:00 Financial Formula Exercise 00:01:00 Financial Formula Exercise (answers) 00:02:00 Informational Formula In Excel 00:04:00 Informational Formula Exercise 00:01:00 Informational Formula Exercise (answers) 00:01:00 Getting Traffic To Your Site 01:00:00 Menu Example with Excel Vlookup 00:08:00 Wildcard Search with Excel Vlookup 00:09:00 Looking to the Left with Excel Vlookup 00:17:00 2-Way Lookup 00:14:00 Comparing Lists with Excel Vlookup 00:03:00 Microsoft Excel Vlookup Tips and Tricks 00:14:00 Power Query Intro and Excel version 00:03:00 Excel Power Query - Introduction 00:03:00 Enabling M in Power Query 00:02:00 Transform Data - Trim in Excel Power Query 00:05:00 Transform Data - Format Dates and Values in Excel Power Query 00:02:00 Simple Expressions 00:08:00 Simple Expressions - Nested Expressions 00:03:00 Transform Data - Parsing URLs in Excel Power Query 00:05:00 Variables 00:08:00 Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Office Admin and Receptionist Course - Old Version Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Course for Administrator- Activities 00:00:00 Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Customer Relations & Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Skills Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Course - Activities 00:00:00 Recommended Reading Recommended Reading : Office Admin and Receptionist Course 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Receptionist Course 00:30:00 Final Exam Final Exam- Office Admin and Receptionist Course 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Office Admin and Receptionist Course
Delivered Online On Demand3 days
£23.99

Mental Health - MCA and DOLS

5.0(3)

By School Of Health Care

Level 5 Mental Health Care - MCA and DOLS Course Online Unlock the Power of Level 5 Mental Health Care - MCA and DOLS Course: Enrol Now! This Mental Health Care - MCA and DOLS course is designed for those who want to begin a career in mental health and lay a solid foundation of mental health fundamentals. The Level 5 Mental Health Care - MCA and DOLS course will assist you in assessing work-related mental health issues, determining levels of risk to staff, and implementing strategies to reduce workplace stress. This Mental Health care - MCA and DOLS course aims to teach you everything you need to know about the Mental Capacity Act (MCA) of 2005 and the Deprivation of Liberty Safeguards (DOLS). Learn about the most recent mental health knowledge to help you excel in your chosen mental health career. With the Mental Health Care - MCA and DOLS training, you will learn the skills required to assess mental capacity and provide care or treatment to people who lack capacity. Learning Outcomes After completing this Mental Health Care - MCA and DOLS course, the learner will be able to: Understand the fundamentals concepts of the Mental Capacity Act. Know how to make decisions in the patient’s or service user’s best interests. Gain the skills to provide quality care and treatment to vulnerable adults who lack the capacity. Understand how to manage patient records and maintain patient confidentiality. Know the MCA Act 2005 and mental capacity assessment law. Understand the public bodies and services created by the MCA Act 2005. Gain excellent knowledge of mental health advocacy and advanced planning. Familiarise with the legal responsibilities of a social care and mental health care professional when caring for someone who lacks capacity. Gain in-depth knowledge of human rights and quality commission requirements. Know how to confidently promote social and emotional competency and build resilience. Become more transparent and open about mental health issues. Main Course: Level 5 Mental Health Care - MCA and DOLS Free Courses included with Mental Health Care - MCA and DOLS Course: Course 01: Legionella and Legionnaires' Disease Awareness Training Course Course 02: Diabetes Awareness Training [ Note: Free PDF certificate as soon as completing the Mental Health Care - MCA and DOLS course] Mental Health Care - MCA and DOLS Online This Mental Health Care - MCA and DOLS course consists of 13 modules. Course Curriculum of Mental Health Care - MCA and DOLS Module 01: An Overview of Mental Capacity Act Module 02: Assessing Mental Capacity Module 03: How to make Best Interest Decision Module 04: Mental Capacity Advocates and Forward Planning Module 05: Treatment Protocols for People Who Lack Capacity Module 06: Confidentiality and Record Keeping Module 07: Public Bodies and Services Created by MCA Act 2005 Module 08: Interface with Legislation, Policy and Procedures Module 09: Deprivation of Liberty Safeguards Module 10: Lawful Deprivation Module 11: Legal Background to DOLS Module 12: The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic Module 13: Liberty Protection Safeguards (LPS) Assessment Method of Mental Health Care - MCA and DOLS After completing Mental Health Care - MCA and DOLS Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Mental Health Care - MCA and DOLS After completing the Mental Health Care - MCA and DOLS course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Mental Health Care - MCA and DOLS This Mental Health Care - MCA and DOLS course is ideal for anyone who aspires to work in or currently works in the health care sector, which includes: Registered Mental Health Nurse Mental Health Care Assistant Mental Health Support worker Dementia Care Assistant Primary Care Mental Health Practitioner Requirements Mental Health Care - MCA and DOLS To enrol in this ADHD: ADHD Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our ADHD: ADHD Awareness Course. Be energetic and self-motivated to complete our ADHD: ADHD Awareness Course. Basic computer Skill is required to complete our ADHD: ADHD Awareness Course. If you want to enrol in our ADHD: ADHD Awareness Course, you must be at least 15 years old. Career path Mental Health Care - MCA and DOLS Opportunities with this Mental Health Care - MCA and DOLS course include: Mental Health Care Professionals Counselling Psychologist Family Therapist Clinical Social Worker Mental Health Counsellor Mental Health Support Worker

Mental Health - MCA and DOLS
Delivered Online On Demand22 hours
£12

Diploma in Medical Receptionist and Secretary - CPD Accredited

By Wise Campus

Receptionist : Medical Receptionist and Terminology Do you want to acquire all the skills and information required to operate as a receptionist? This Receptionist : Medical Receptionist and Terminology will teach you all the skills you need to act as a bridge between the company and its clients. After completing this Receptionist : Medical Receptionist and Terminology, you will have a thorough grasp of the roles and responsibilities of a medical secretary. This Receptionist : Medical Receptionist and Terminology will teach you a number of medical secretarial skills. Moreover, this Receptionist : Medical Receptionist and Terminology will also address various legal aspects of the healthcare industry and the fundamental concepts of patient confidentiality. This Receptionist : Medical Receptionist and Terminology has improved understanding of law, ethics, and medicine. This Receptionist : Medical Receptionist and Secretary will help you understand health and safety problems in a clinical setting and help you communicate with patients successfully. Become more knowledgeable about The Hospital Service, Private Medical, Paperwork, Fees, and Finances in General Practises by enrolling in our Receptionist : Medical Receptionist and Terminology! Learning Outcomes Of Receptionist : Medical Receptionist and Terminology After completing this Receptionist : Medical Receptionist and Terminology, the learner will be able to: Understand the basics of the National Health Service and the roles and responsibilities of a Receptionist. The Medical Receptionist and Secretary describes how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics, and Medicine as a Receptionist. The Medical Receptionist and Secretary gives a thorough understanding of the effective filing system in medical offices. The Medical Receptionist and Secretary will help you familiarise yourself with the concept of patient confidentiality and its dos and don’ts. Become skilled at controlling and ordering stocks, supplies, Medical Terminology and Clinical Aspects With the help of Medical Receptionist and Secretary. The Medical Receptionist and Secretary increases your knowledge of the importance of health and safety in the healthcare sector. You can gain a solid understanding of Complementary Medicine from this Medical Receptionist and Secretary. Main Course: Medical Receptionist and Secretary Free Courses are including with this Receptionist : Medical Receptionist and Terminology Course Along with The Medical Receptionist and Secretary Course, We Offer a free Medical Terminology course Along with The Medical Receptionist and Secretary Course, We Offer a free Nursing & Prescribing Course Along with The Medical Receptionist and Secretary Course, We Offer a free Practice Nurse Course Along with The Medical Receptionist and Secretary Course, We Offer a free Executive Secretary & PA Training Course Special Offers of this Receptionist : Medical Receptionist and Terminology Course This Medical Receptionist and Secretary Course includes a FREE PDF Certificate. Lifetime access to this Medical Receptionist and Secretary Course Instant access to this Medical Receptionist and Secretary Course Get FREE Tutor Support to this Medical Receptionist and Secretary Course Receptionist : Medical Receptionist and Terminology During our Receptionist: Medical Receptionist Course, you will acquire all the skills necessary to work as a Medical Secretary. The medical industry is demanding and calls for tact, endurance, empathy, and a constant attention to detail. You will learn all the necessary skills in this Receptionist: Medical Receptionist Course to serve as a liaison between patients and doctors. Who is this course for? Receptionist : Medical Receptionist and Terminology Health care professionals that work or aspire to work in healthcare environments including hospitals, clinics, and healthcare institutions should take this Receptionist : Medical Receptionist and Secretary. Requirements Receptionist : Medical Receptionist and Terminology To enrol in this Receptionist : Medical Receptionist and Secretaryr Course, students Need : To join in our Receptionist : Medical Receptionist and Secretary Course, you must have a strong command of the English language. To successfully complete our Receptionist : Medical Receptionist and Secretary Course, you must be vivacious and self driven. To complete our Receptionist : Medical Receptionist and Secretary Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Receptionist : Medical Receptionist and Secretary Course. Career path Receptionist : Medical Receptionist and Terminology You will be able to pursue career prospects as a Medical Receptionist, Medical Secretary, and many more after finishing this Receptionist : Medical Receptionist and Secretary course.

Diploma in Medical Receptionist and Secretary - CPD Accredited
Delivered Online On Demand3 hours 54 minutes
£12