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Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Explore the world of organized information management with the 'Document Control and Workflow Management' course. This expertly designed programme begins with an introduction that provides a preview of the comprehensive content covered. Ideal for professionals seeking to enhance their skills in managing both hard and soft copy documents, the course offers a deep dive into the standards and practices that govern document control. As you progress, you'll encounter modules dedicated to ISO standards, compliance, and governance, ensuring you're equipped with the knowledge to maintain high-quality document management systems. The course intricately guides learners through the complexities of hard copy document management before transitioning to the nuances of handling digital documents. Understanding the workflow of document drawing and distribution is crucial in this digital age, and this course addresses these needs precisely. Additionally, the importance of folder structure management is highlighted, a skill often overlooked but vital for efficient information retrieval. The final modules delve into document numbering, revision schema, and metadata, rounding out your education with technical specifics that are essential in today's information-rich work environments. Learning Outcomes Gain an understanding of ISO standards, compliance, and governance in document control. Develop skills in managing both hard and soft copy documents efficiently. Learn the intricacies of document drawing workflow and effective distribution. Understand the importance and techniques of folder structure management. Master the art of document numbering, revision schemes, and metadata handling. Why choose this Document Control and Workflow Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Document Control and Workflow Management course for? Professionals in administrative and document control roles. Individuals aspiring to work in compliance and governance sectors. Office managers seeking to improve document workflow efficiency. IT professionals involved in digital document management. Anyone interested in enhancing their document control skills. Career path Document Control Specialist: £25,000 - £40,000 Compliance Officer: £30,000 - £50,000 Information Manager: £28,000 - £45,000 Data Governance Analyst: £32,000 - £55,000 Administrative Manager: £27,000 - £42,000 Workflow Coordinator: £26,000 - £40,000 Prerequisites This Document Control and Workflow Management does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Document Control and Workflow Management Module 01: Introduction to the contents of course- preview 00:02:00 Module 02: ISO Standard, compliance and Governance 00:11:00 Module 03: Hard Copy Document Management 00:08:00 Module 04: Soft Copy Document Management 00:08:00 Module 05: Document Drawing WorkFlow 00:08:00 Module 06: Document Distribution 00:07:00 Module 07: Importance of Folder Structure Management 00:07:00 Module 08: Document Numbering, Revision Schema, Metada 00:06:00 Assignment Assignment - Document Control and Workflow Management 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special School Receptionist Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The School Receptionist Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This School Receptionist Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This School Receptionist Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this School Receptionist? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the School Receptionist there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This School Receptionist course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This School Receptionist does not require you to have any prior qualifications or experience. You can just enrol and start learning.This School Receptionist was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This School Receptionist is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:28:00 Module 02: Introduction to School Administration Introduction to School Administration 00:14:00 Module 03: Types of Schools in the UK Types of Schools in the UK 00:17:00 Module 04: Safety and Maintenance As an Administrator Safety and Maintenance As an Administrator 00:10:00 Module 05: Time Management Time Management 00:37:00 Module 06: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Module 07: Organisational Skills Organisational Skills 00:27:00 Module 08: Communication Skills Communication Skills 00:27:00 Module 09: Customer Service Customer Service 00:18:00 Module 10: Self-Management and Dealing with Stress Self-Management and Dealing with Stress 00:13:00

The Blueprint: 6 Practical Steps to Lift Your Leadership to New Heights Based on his groundbreaking new book The Blueprint, Conant's session blends stories of success and failure as he shows-and-tells how you can get unstuck, maximize your impact, and even change your life. The Blueprint codifies a lifetime of leadership knowledge into an actionable process designed to work in the here-and-now. It is 40 years of unmatched leadership experience condensed into 6 small steps! This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU

The Blueprint: 6 Practical Steps to Lift Your Leadership to New Heights Based on his groundbreaking new book The Blueprint, Conant's session blends stories of success and failure as he shows-and-tells how you can get unstuck, maximize your impact, and even change your life. The Blueprint codifies a lifetime of leadership knowledge into an actionable process designed to work in the here-and-now. It is 40 years of unmatched leadership experience condensed into 6 small steps! This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU

Become skilled in teaching and learn what it takes to become a successful teacher in the UK. Find out all about Speed Reading - CPD Accredited and prepare for a rewarding career in teaching. After completing the course, you will be confident in your skills to nail any interview in this field, and the certification will allow you to get noticed by employers. Yeah, that's right, there's a CPD certification available for free after you complete this course! The exams and assessments are also free, so you can focus more on studying the course and less on paying for stuff. This course is a value for money and the 1000 reviews that Training Express already has act as a testament to how good we are at training people. Our courses are designed and developed by teams of people who give their best effort to ensure you get the best learning experience possible for such a low price. Enrol now and learn without worries. Train with Training Express and prepare for a career in Teaching in the UK. Course Curriculum: Module 01: Introduction to Speed Reading Module 02: Preparing Yourself for Effective Speed Reading Module 03: Speed Reading: Benefits and Obstacles Module 04: Relationship Between Reading and the Brain Module 05: Skills and Techniques for Speed Reading Module 06: How to Improve Your Memory? Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Speed Reading - CPD Accredited course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from Training Express. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Why Choose The CPD Certification Service Accredited Course? Hundreds and thousands of professionals recognise the CPD Certified symbol as the qualitative benchmark that reflects and sets the industry standards. CPD UK evaluates learning activities to the highest standards and courses are certified against the universally accepted structured checklist. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Speed Reading - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Speed Reading - CPD Accredited training.

Overview of Medical Secretary Join our Medical Secretary course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Medical Secretary course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Medical Secretary course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a quick look at the course content: This Medical Secretary Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Medical Secretary. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Medical Secretary course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Medical Secretary is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Medical Secretary course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Medical Secretary Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Medical Secretary Module 01: Introduction to Medical Secretary 00:19:00 Module 2: Organise Schedules 00:23:00 Module 3: Maintaining Medical Records 00:22:00 Module 4: Effective Filing Systems in Medical Offices 00:19:00 Module 5: Confidentiality in a Medical Environment 00:17:00 Module 6: Controlling Stocks and Supplies 00:11:00 Module 7: Medical Jargon and Terminology 00:28:00 Module 8: Maintaining Workplace Safety 00:23:00 Module 9: Information Technology in Health Care 00:16:00 Module 10: Legal aspects and Ethics 00:22:00

Course overview Gain the skills to summaries large amounts of data into meaningful information with the Learn Excel With Pivot Tables, Pivot Charts, Slicers, and Timelines course. In this course, you will develop a comprehensive understanding of the PivotTable and PivotChart and explore how they work. In this Learn Excel With Pivot Tables, Pivot Charts, Slicers, and Timelines course, you will learn the steps to create your Pivot table and Pivot chart. We'll show you how to use Pivot tables to summarize large amounts of data. You'll also learn how to use PivotChart to provide visual representation to your summarized data. We will then take you through adding sorts, filters, timelines and slicers to create dynamic dashboards. You will also learn how to use the slicer to slice and dice your data the way you want. Learning outcomes Learn how to summaries data with Pivot Table Be able to add graphical representation to your summarized data with PivotChart Learn how to update the Pivot Table with new data Deepen your understanding of sorting and filtering Be able to import data from various sources with Power Query Gain an excellent understanding of Power Pivot Who is this course for? Professionals who want to learn how to summaries large sums of data into meaningful information using Excel Pivot and Charts can take this course. The program will provide learners with in-demand knowledge and skills, allowing them to take advantage of outstanding employment opportunities. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Learn Excel With Pivot Tables, Pivot Charts, Slicers, and Timelines course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Data Analyst Accountants Financial Analyst Learn Excel With Pivot Tables, Pivot Charts, Slicers, and Timelines Getting started with your Pivot Table 00:04:00 Drill Down 00:01:00 Managing the Field List 00:02:00 Changing the Calculation type with Value Field Settings 00:06:00 Growing your Pivot Table with Multiple Fields 00:04:00 Formatting the Pivot Table 00:05:00 Sorting and Filtering the Pivot Table 00:03:00 Creating a Dashboard with Slicers, Timelines and Pivot Charts 00:09:00 Reporting by day, month, qtr, or year within the Pivot Table 00:04:00 Refreshing the Pivot Data with new data 00:03:00 Adding your own calculations into the Pivot Table 00:03:00 The power of the Filter Section in the Pivot Table 00:04:00 PowerQuery 00:12:00 PowerPivot 00:21:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course overview Take your data analysis skills to the next level with this Excel Data Analysis Diploma course. This course ensures you're practiced in the data analysis tools to analyze data effortlessly and effectively.  Data analysis is imperative to get meaningful information from data. It helps businesses and organizations make informed decisions. This Excel Data Analysis Diploma course will introduce you to the built-in tools in Excel through which you can analyze data and get your desired results to make better business decisions. It will give you real insights into tracing formulas, Excel scenario manager and data tables. You will learn how to use the forecast sheet to better forecast and identify the advantages of Excel solver and goal seek. You will also discover the most used Excel formulas, such as SUMIF, COUNTIF and Nested IF.  Learning outcomes Familiarize yourself with the data analysis tools Learn about tracing formulas in Excel Deepen your understanding of Excel goal seek Learn how to use the scenario manager in Excel Understand solver add-in and how to use it Have a better grasp of the most used Excel formulas Who is this course for? The comprehensive Excel Data Analysis Diploma course is incredibly beneficial for aspiring professionals who want to learn how to use the built-in tools in Excel for effective data analysis. The program will provide learners with in-demand knowledge and skills, allowing them to take advantage of outstanding employment opportunities. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Excel Data Analysis Diploma course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Data Analyst Accountants Financial Analyst Excel Data Analysis Diploma Excel data analysis - 1 00:04:00 Excel data analysis - 2 00:07:00 Excel data analysis - 3 00:03:00 Excel data analysis - 4 00:03:00 Excel data analysis - 5 00:11:00 Excel data analysis - 6 00:16:00 Excel data analysis - 7 00:02:00 Excel data analysis - 8 00:09:00 Excel data analysis - 9 00:16:00 Resource Resource - Excel Data Analysis Diploma 00:00:00 Assignment Assignment - Excel Data Analysis for Beginner 03:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description There are different methods to draw diagrams, and shape in the world. But, you are in dilemma that which path you should choose. You even don't know which course will be more suitable for you. Don't worry. You can see the MS Visio 2016 Introduction course. Hope you will get an approximate solution from this course. MS Visio is a part of MS Office that deals with the concept of drawing shapes and diagrams by using templates and stencils. The purpose of the course is to make you effective in drawing diagrams, shapes, compound lines, and arrangement of the object providing you with the basic concepts of different patterns and templates. The course teaches you how to construct figures, play with text, simply formatting, create organization charts, place shape properties, and work with pages. In the end, students will come to confirm a document knowing the fact how to save and print it. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS Visio 2016 Introduction is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Visio 2016 Introduction is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:01:00 Understanding the Visio Environment Understanding the Visio Environment 00:05:00 Using the Backstage View 00:04:00 Using the Home Tab 00:05:00 Using the Insert and Design Tabs 00:03:00 Using the Data and Process Tabs 00:03:00 Using the Review and View Tabs 00:03:00 Using The Shapes Pane 00:04:00 Controlling Window Layout 00:03:00 Creating Diagrams Using Diagram Templates 00:07:00 Inserting Shapes 00:07:00 Manipulating Shapes 00:08:00 Using the Size & Position Window 00:08:00 Using the Pan and Zoom Window 00:04:00 Using the Shape Data Window 00:03:00 Adding Text 00:05:00 Formatting Text 00:04:00 Changing Shape Stacking 00:04:00 Formatting a Diagram Grouping Objects 00:05:00 Aligning and Distributing Objects 00:05:00 Formatting Objects 00:06:00 Applying Themes and Backgrounds 00:04:00 Applying Borders and Titles 00:03:00 Adding Pages 00:03:00 Working with Background Pages 00:04:00 Creating an Organization Chart Creating an Organization Chart 00:04:00 Using Org Chart Shapes 00:05:00 Using Org Chart Layout Options 00:04:00 Splitting and Synchronizing an Organization Chart 00:04:00 Using the Org Chart Tab 00:03:00 Using the Organization Chart Wizard 00:06:00 Creating a Flow Chart Creating a Flow Chart 00:03:00 Inserting and Connecting Flow Chart Shapes 00:07:00 Using Additional Connectors 00:04:00 Creating a Cross Functional Flow Chart 00:05:00 Creating an Office Layout Creating an Office Layout 00:04:00 Creating the Room 00:06:00 Adding Windows and Doors 00:04:00 Adding Furniture 00:03:00 Finalizing Documents Finalizing Visio Drawings 00:03:00 Sharing Visio Drawings 00:02:00 Saving Visio Drawings 00:02:00 Conclusion Course Recap 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00