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Are you ready to master the art of exceptional service? Our Concierge Training course is designed to transform you into a highly skilled and knowledgeable concierge, capable of delivering unparalleled service to your clients. Join us to enhance your career prospects and become a key player in the hospitality industry. Key Features: CPD Certified Developed by Specialist Lifetime Access In the Concierge Training course, learners will gain a comprehensive understanding of concierge services. They will explore different types of concierge services and learn the principles of running a successful concierge business. Essential skills for any concierge will be covered, including effective communication, problem-solving, and time management. Learners will also focus on delivering exceptional client service and maintaining a professional work environment. The course will teach proper etiquette for interacting with clients and colleagues. Additionally, learners will be trained in handling emergencies in a hotel setting, ensuring they are prepared to respond promptly and efficiently to any situation. Course Curriculum Module 01: Understanding the Service Module 02: Types of Concierge Service Module 03: Principles for a Concierge Service Business Module 04: Necessary Skills for Any Concierge Module 05: Delivering Client Service Module 06: Concierge Work Environment and Etiquettes Module 07: Emergency Measures for a Hotel Concierge Learning Outcomes: Understand the fundamentals of providing excellent concierge service. Differentiate between various types of concierge services. Learn principles to establish a successful concierge service business. Develop essential skills required for any concierge role. Master the art of delivering exceptional client service. Recognise proper etiquette and manage emergency situations in a hotel. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring hotel concierge professionals. Individuals interested in luxury service. People starting a concierge business. Hotel staff seeking role enhancement. Customer service enthusiasts. Career path Hotel Concierge Personal Concierge Corporate Concierge Lifestyle Manager Luxury Travel Concierge Event Concierge Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

The Travel & Tourism Diploma Level 4 course is designed to provide an insight to travel and tourism operations, with an in-depth look at the types of tourism organisations and roles in this field. In this course, learners will gain a comprehensive understanding of how the travel and tourism industry has evolved and the many career opportunities in this sector.  The course covers essential areas of travel and tourism, such as sustainability in tourism, travel pitfalls, popular travel destinations, and tour operations. Throughout, learners will develop crucial skills such as customer service and business communication and will learn how to utilise social media to market tourist destinations. There are no specific entry requirements for this course, and students of all academic backgrounds can enrol.  Enrol today, and kickstart your career in this exciting industry. Learning Outcomes of The Travel & Tourism Diploma Level 4: Gain a solid understanding of today's UK travel and tourism industry Familiarise with the characteristics of travel and tourism organisations Explore your career opportunities in this sector and the different types of roles Broaden your knowledge of sustainability in tourism & its socio-cultural impact Learn how to utilise social media platforms for marketing travel destinations Develop your communication skills to deliver excellent customer service Understand the fundamentals of running a successful travel business Have an excellent understanding of contemporary issues in travel and tourism Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is This Course for? This introductory training course is suitable for those who are interested in a career in the travel and tourism industry. It is ideal for beginners who are new to the field and wish to gain accreditation and skills to fast track their career. Career Path On successful completion of this course, learners will have the practical skills and knowledge to explore a wide range of roles within the travel and tourism sector, including a wide range of salaries. Related professions in this field include: Travel Agent Business Travel Consultant Tour Operator Information Clerk Luxury Travel Consultant Cruise Ship Director

Level 3 Training on Deaf Awareness Course offers a comprehensive understanding of Deaf Awareness, crucial in today's diverse society. With modules covering various aspects like Deaf Community and Culture, Causes of Being Deaf, and British Sign Language (BSL), learners grasp the intricacies of communication and social interaction between Deaf and hearing individuals. This training equips individuals with essential skills to bridge the communication gap and foster inclusivity in workplaces and communities. In the UK, where the demand for Deaf Awareness is on the rise, mastering these skills enhances job prospects significantly. Employers increasingly seek candidates with proficiency in Deaf Awareness, offering competitive salaries averaging £25,000 to £30,000 annually. As the importance of inclusivity grows, job opportunities in this sector are expected to increase by 10% in the coming years, making Level 3 Deaf Awareness Training a valuable asset for personal and professional growth. Key Features: CPD Certified Deaf Awareness Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Deaf Awareness Module 02: Deaf Community and Culture Module 03: Causes of Being Deaf and Auditory Innovations Module 04: Deaf Education Module 05: British Sign Language Module 06: BSL in Its Social Context Module 07: Social Interaction between Deaf and Hearing People Learning Outcomes: Recognize diversity within deaf community, fostering inclusive environments. Understand historical and cultural significance of British Sign Language (BSL). Identify causes of deafness and advancements in auditory innovations. Evaluate various approaches to deaf education and their implications. Demonstrate basic proficiency in British Sign Language (BSL). Navigate social interactions between deaf and hearing individuals with sensitivity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Deaf Awareness course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Deaf Awareness. Moreover, this Deaf Awareness course is ideal for: Educators seeking to enhance inclusivity in classrooms. Healthcare professionals aiming to improve patient communication and care. Customer service representatives wishing to accommodate diverse clientele. Social workers striving to support deaf individuals and their families. Community leaders interested in promoting accessibility and inclusivity. Requirements There are no requirements needed to enrol into this Deaf Awareness course. We welcome individuals from all backgrounds and levels of experience to enrol into this Deaf Awareness course. Career path After finishing this Deaf Awareness course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Deaf Awareness are: Sign Language Interpreter - £20K to 35K/year. Deaf Education Teacher - £25K to 40K/year. Audiology Assistant - £18K to 30K/year. Community Support Worker - £17K to 25K/year. Deaf Awareness Trainer - £22K to 35K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview of Office Admin & Receptionist The Office Admin & Receptionist role is very important in every workplace. In the UK, more than 4.5 million people work in this field, which is about 15% of the total workforce. As companies keep growing and using more technology, the need for trained office staff continues to rise by around 4% every year. This course is built to help you get the right skills to start or grow your career in this field. The Office Admin & Receptionist course teaches you how to handle daily office tasks like answering phones, sending and receiving mail, booking travel, planning meetings, and keeping records in order. You will also learn how to manage your time well and improve your business writing and communication. These skills will help you work faster and better in any office. This course is useful for many industries, such as business offices, hospitals, schools, and government agencies. The skills you learn as an Office Admin & Receptionist can be used in many types of jobs. Whether you are new to this field or want to refresh your knowledge, this course is a great choice. With the Office Admin & Receptionist course, you will be ready to handle different office tasks and support a team in a smart and organised way. By the end of the Office Admin & Receptionist course, you will be able to: Handle professional phone calls and manage incoming and outgoing calls confidently as an Office Admin & Receptionist Set up and maintain easy-to-use filing systems and accurate records Write business emails and letters clearly and correctly, as expected in Office Admin & Receptionist roles Plan meetings, arrange travel, and organise events smoothly Use time wisely to complete office tasks quickly and efficiently Provide excellent customer service in an Office Admin & Receptionist environment Apply the skills learned to real office situations and grow in your Office Admin & Receptionist career Who is this course for? This Office Admin & Receptionist course is perfect for: Beginners who want to build strong basic skills in Office Admin & Receptionist work Current admin staff who wish to improve their office organisation, communication, and take their Office Admin & Receptionist career to the next level Job returners, school leavers, or career changers who want to learn modern office systems, including travel booking, meeting planning, and customer handling School leavers or career changers who want to learn how offices work, including travel booking and meeting setup Customer service workers who want to move into office-based receptionist roles Process of Evaluation After studying the Office Admin & Receptionist Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Office Admin & Receptionist Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Career Path Completing this course can help you move into roles like: Receptionist – £20K to £28K per year Office Administrator – £22K to £30K per year Administrative Assistant – £21K to £28K per year Secretary – £24K to £32K per year Front Office Coordinator – £23K to £29K per year Module 01: Introduction to Reception and Receptionist Module 01: Introduction to Reception and Receptionist 00:29:00 Module 02: Business Telephone Skills Module 02: Business Telephone Skills 00:21:00 Module 03: Representing Your Boss and Company Module 03: Representing Your Boss and Company 00:25:00 Module 04: Mail Services and Shipping Module 04: Mail Services and Shipping 00:26:00 Module 05: Travel Arrangements Module 05: Travel Arrangements 00:22:00 Module 06: Organising Meeting and Conferences Module 06: Organising Meeting and Conferences 00:19:00 Module 07: Time Management Module 07: Time Management 00:25:00 Module 08: Record Keeping and Filing Systems Module 08: Record Keeping and Filing Systems 00:24:00 Module 09: Business Writing Skills Module 09: Business Writing Skills 00:25:00 Module 10 :Organisational Skills Module 10 :Organisational Skills 00:19:00 Module 11: Communication Skills Module 11: Communication Skills 00:19:00 Module 12: Customer Service Module 12: Customer Service 00:22:00 Module 13: Effective Planning and Scheduling Module 13: Effective Planning and Scheduling 00:39:00 Module 14: Invoicing/Petty Cash Module 14: Invoicing/Petty Cash 00:20:00 Module 15: Business Environment Module 15: Business Environment 00:19:00 Assignment Assignment – Office Admin & Receptionist 00:00:00

Mastering assertiveness skills is indispensable for navigating interpersonal interactions with confidence and effectiveness. In today's interconnected world, where communication plays a pivotal role, assertiveness empowers individuals to express their needs, opinions, and boundaries assertively, without infringing on the rights of others. This skill enables individuals to advocate for themselves, negotiate win-win solutions, and handle conflicts constructively. Whether in professional settings, personal relationships, or everyday encounters, assertiveness fosters mutual respect and understanding. By honing assertiveness skills, individuals can assert their viewpoints without aggression or passivity, thereby fostering healthy communication dynamics and building trust. Through assertiveness training, individuals learn techniques to communicate assertively, assert their rights, and assertively decline unreasonable requests or demands. Ultimately, mastering assertiveness skills cultivates self-confidence, enhances interpersonal relationships, and equips individuals with the tools to navigate diverse social and professional scenarios adeptly. Key Features This Mastering Assertiveness Skills Course Include: This Mastering Assertiveness Skills Course is CPD Certified Developed by Specialist Lifetime Access Course Curriculum Mastering Assertiveness Skills Course Module 1: Introduction to Assertiveness Skills Module 2: Building Self-Confidence Module 3: Self-Awareness and Emotional Intelligence Module 4: Effective Communication Strategies Module 5: Assertiveness in Social Situations Module 6: Assertiveness in the Workplace Module 7: Overcoming Fear and Anxiety Module 8: Self-Esteem and Assertiveness Learning Outcomes: Develop unwavering self-confidence through tailored strategies for personal empowerment. Hone emotional intelligence, enhancing self-awareness and fostering healthier relationships. Acquire effective communication skills, becoming a masterful conveyer of ideas and thoughts. Navigate social scenarios with finesse, projecting assertiveness in diverse situations. Excel in workplace interactions, positioning yourself as a confident and respected professional. Confront fears and anxiety, emerging with newfound resilience and mental fortitude. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Mastering Assertiveness Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Anatomy and Physiology. Moreover, this course is ideal for: Individuals seeking personal growth and enhanced interpersonal skills. Professionals aiming to excel in workplace communication and dynamics. Students preparing to navigate social situations with confidence. Anyone determined to overcome fears and anxiety, unlocking their true potential. Individuals desiring a boost in self-esteem and assertiveness in various life aspects. Requirements There are no requirements needed to enrol into this Mastering Assertiveness Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Mastering Assertiveness Skills course. Career path After finishing this Mastering Assertiveness Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Mastering Assertiveness Skillsv are: Human Resources Specialist Team Leader or Manager Sales Representative Counsellor or Therapist Public Relations Specialist Customer Service Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced digital landscape, mastering Email Writing Tactics for Better Team Communication is indispensable. Effective email communication serves as the lifeblood of modern business interactions, facilitating seamless collaboration and fostering productivity across teams. In a world where virtual communication reigns supreme, the ability to craft clear, concise, and compelling emails is not just a skill but a necessity. This Email Writing course provides invaluable insights into crafting impactful emails, covering essential modules such as E-Mail Communications, Writing Styles and Tone, and Exercise Caution to avoid common pitfalls. By honing these skills, individuals can enhance their professional credibility, streamline communication workflows, and mitigate misunderstandings. With the growing demand for proficient email writers in the UK job market, mastering Email Writing can unlock lucrative job opportunities, with salaries averaging £30,000 to £35,000 annually. Enroll in this Email Writing Tactics course today to equip yourself with the indispensable skillset needed to thrive in the competitive professional landscape of the digital age. Key Features: CPD Certified Email Writing Course Developed by Specialist Lifetime Access Course Curriculum: Email Writing Module 01: E-Mail Communications Module 02: Fundamentals of Writing Effective E-mails Module 03: Manage Your E-mail Module 04: Writing Styles and Tone Module 05: Additional Tips for Writing Effective E-Mail Module 06: Exercise Caution Learning Outcomes: Master professional email etiquette for effective team communication and collaboration. Craft concise and clear emails using appropriate writing styles and tone. Implement strategies to efficiently manage and organize your email inbox. Enhance communication effectiveness by understanding various writing fundamentals. Apply additional tips and techniques to improve email communication impact. Exercise caution to avoid common pitfalls and ensure professionalism in emails. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Email Writing Tactics course is accessible to anyone eager to learn more about this topic. Through this Email Writing Tactics course, you'll gain a solid understanding of Email Writing Tactics. Moreover, this course is ideal for: Team leaders seeking to improve team communication efficiency. Professionals aiming to enhance email writing skills for better collaboration. Employees looking to streamline email management and organisation. Business owners wanting to ensure professionalism in team communication. Anyone interested in mastering effective email communication strategies. Requirements There are no requirements needed to enrol into this Email Writing Tactics course. We welcome individuals from all backgrounds and levels of experience to enrol into this Email Writing Tactics course. Career path After finishing this Email Writing Tactics course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Email Writing are: Administrative Assistant - £18K to 25K/year Customer Service Representative - £18K to 28K/year Marketing Assistant - £20K to 30K/year Human Resources Coordinator - £22K to 35K/year Project Coordinator - £24K to 38K/year Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to transition from being a coffee enthusiast to becoming a master barista? In today's competitive landscape, barista skills are not just desirable-they're indispensable. With the coffee industry booming and the demand for skilled baristas skyrocketing, now is the time to step into your full potential. Crafted by industry experts, this comprehensive course bundle is meticulously designed to elevate your proficiency in every facet of barista skills. From mastering Coffee Beans to honing techniques on The Espresso Machine, and from perfecting Milk Frothing to mastering Latte Art, each module equips you with indispensable skills required to thrive as a professional barista. Throughout this immersive learning experience, you'll discover the art of creating classic coffees, adeptly manage coffee equipment, and cultivate techniques that ensure exceptional customer service. Barista in the UK can earn between £17,000 and £25,000 per year, with skilled professionals making up to £30,000. Get ready to seize the opportunity and brew your career towards unprecedented heights. Are you prepared to embark on this empowering journey? Key Features: CPD Certified Barista Training Course Developed by Specialist Lifetime Access Course Curriculum Module 01 : Introduction to Barista Module 02 : Know Your Coffee Beans Module 03 : The Espresso Machine Module 04 : Grinding, Dosing and Tamping Module 05 : Milk Frothing Module 06 : The Classic Coffees Module 07 : Mastering Latte Art Module 08 : Working as a Professional Barista Learning Outcomes: Uncover the essence of diverse coffee beans for exquisite blends. Master the intricacies of the espresso machine for optimum brews. Perfect the art of grinding, dosing, and tamping techniques. Elevate your coffee creations through expert milk frothing skills. Concoct classic coffee recipes, creating an array of delightful brews. Achieve mastery in the delicate yet captivating skill of latte artistry. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Barista Mastery Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Barista Mastery Training. Moreover, this course is ideal for: Coffee enthusiasts eager to delve into the art of brewing. Aspiring baristas seeking to refine their coffee craftsmanship. Individuals keen on exploring the nuances of coffee culture. Those looking to add a touch of artistry to their caffeine rituals. Anyone passionate about elevating their coffee-making expertise. Requirements There are no requirements needed to enrol into this Barista Mastery Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Barista Mastery Training course. Career path After finishing this Barista Mastery Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Barista are: Barista - £16K to £25K/year. Caf�� Manager - £20K to £30K/year. Coffee Roaster - £22K to £30K/year. Coffee Shop Owner - £25K to £50K/year. Latte Art Specialist - £18K to £28K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Does looking at numbers terrify you? And constantly thinking about whether you are using proper grammar while talking? Then no worries, our Functional Skills Maths Level 2 and Functional Skills English courses are designed to help you overcome just that and also equip you with the essential skills you need for success in both your personal and professional life. Functional Skills Maths & English assists students with the fundamental abilities they'll need to succeed in the workplace, handle real-world scenarios, and pursue their education confidently and successfully. It will also help you get better grades in your GCSEs. With our Functional Skills Maths Level 2 and Functional Skills English courses you will be able to deal with mathematical problems, graphs, navigating profit and loss scenarios and probability. According to Reed a Teaching assistant can earn from £27,000 to £32,000 in a year depending on qualification, experience, location and other factors. Don't let a lack of qualifications hold you back. With our Functional Skills Maths Level 2 and Functional Skills English courses, you can build a strong foundation for a brighter future. Enrol today and take the first step towards unlocking your full potential! Join now in our Functional Skills Maths Level 2 & Functional Skills English Level 2 course and empower yourself with the skills that matter. Key Features: CPD Certified Functional Skills Maths Level 2 & Functional Skills English Level 2 course Developed by Specialist Lifetime Access This Functional Skills Maths Level 2 & Functional Skills English Level 2 course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Functional Skills Maths Level 2 & Functional Skills English Level 2. Whether you're looking to boost your confidence, open doors to new job opportunities, or simply gain a better grasp of essential Maths and English skills, our Functional Skills Maths Level 2 & Functional Skills English Level 2 courses are your stepping stone to success. Why Choose Our Functional Skills Maths Level 2 & English Level 2 course Course? By choosing our Functional Skills Maths Level 2 & English Level 2 course is a smart investment in your professional future. Our Functional Skills Maths Level 2 & English Level 2 course course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Functional Skills Maths Level 2 & English Level 2 course course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Functional Skills Maths Level 2 & English Level 2 course course is the key to unlocking your potential and advancing your professional journey. Functional Skills Maths Level 2 Curriculum 1.1 Understanding Numbers, including Negative Numbers 1.2 Exploring Decimal Notation 1.3 Grasping Fractions and Power 1.4 Delving into Exponents and Radicals 1.5 Multiples and Factors: Applications in Maths 1.6 Expressions: Manipulating Mathematical Statements 1.7 Graphs: Visualizing Mathematical Relationships 1.8 Calculating Perimeter and Area in Geometric Contexts 1.9 Utilizing Percentages and Averages 1.10 Navigating Profit and Loss Scenarios 1.11 Exploring Probability in Everyday Situations Functional Skills English Level 2 Curriculum 2.1 Reading Comprehension and Interpretation 2.2 Analyzing Sentence Structure in Texts 2.3 Writing Proficiency 2.4 Composition Writing Skills 2.5 Oral Communication and Speaking Abilities 2.6 Mastery of Grammar Learning Outcomes: After completing this Functional Skills Maths Level 2 & Functional Skills English Level 2 course, you will be able to: Recognise and manipulate fundamental maths concepts, including numbers, decimals, and fractions. Apply maths operations, including the interpretation of graphs, in various scenarios. Understand real-world mathematical applications such as percentages, profit, and probability. Comprehend and interpret written English passages with accurate sentence structure understanding. Demonstrate proficiency in writing compositions and effectively conveying ideas orally. Master language fundamentals, ensuring correct usage of grammar, spelling, and punctuation. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? This course is suitable for: Individuals seeking foundational knowledge in Functional Skills of Maths and English. Students aiming to improve their language and numeracy abilities through Functional Skills Maths and English. Learners preparing for further education or specific vocational training. Adults returning to education to enhance basic Maths and English skills through Functional Skills Maths and English. Those looking to improve employability through enhanced literacy and numeracy. Requirements There are no requirements needed to enrol into this Functional Skills Maths Level 2 & Functional Skills English Level 2 course. We welcome individuals from all backgrounds and levels of experience to enrol into this course. Career path After finishing this Functional Skills Maths Level 2 & Functional Skills English Level 2 course you will have multiple job opportunities waiting for you. Some of the following Job sectors are: Teaching assistant Office administrator Customer service representative Retail supervisor Sales assistant Call centre operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to elevate your career in retail management? Dive into our comprehensive course, "Retail Management: Retail Pricing, Psychology and Strategies," designed to equip you with the essential knowledge and skills to excel in the dynamic world of retail. Whether you're an aspiring retail manager, a seasoned professional looking to update your skills, or someone eager to understand the intricacies of the retail industry, this course is your gateway to success. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The "Retail Management: Retail Pricing, Psychology and Strategies" course provides a comprehensive understanding of the retail industry. Learners will explore effective retail strategies, the psychology behind consumer behavior, and the importance of communicating with customers. They will also gain insights into pricing strategies, brand management, and selling across multiple channels. The course emphasizes the significance of choosing the right retail location, staying updated with trends, and targeting customers effectively. Students will learn about the sales process, how to lead and manage a retail team, and negotiating deals with suppliers. Additionally, the curriculum covers essential aspects of supply chain management, retail buying, and merchandising. It also addresses the importance of health and safety in retail stores and developing robust store security procedures. By the end of the course, learners will be equipped with the skills needed to thrive in various retail management roles. Course Curriculum Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Psychology Module 04: Importance of Consumer Behaviour Module 05: The Importance of Communicating with Customers Module 06: Consumer Rights Act Module 07: Retail Pricing Module 08: Retail Brand Management Module 09: Selling in Multiple Channels Module 10: Choosing a Retail Location Module 11: Taking Trends and Targeting Customers Effectively Module 12: The Sales Process and Dealing with Customers at the Checkout Module 13: Management Skills for Leading Your Team Module 14: Negotiate the Right Deal with Suppliers Module 15: Supply Chain Management in Retailing Module 16: Retail Buying and Merchandising Module 17: Health and Safety for Retail Stores Module 18: Develop Store Security Procedures Learning Outcomes: Understand fundamentals and strategies of retail management. Analyse consumer behaviour and retail psychology. Communicate effectively with customers and understand consumer rights. Develop pricing strategies and brand management skills. Implement supply chain and store security procedures. Master management skills for leading retail teams. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring retail managers. Current retail employees. Small business owners. Individuals interested in consumer behaviour. Those entering the retail sector. Career path Retail Manager Store Supervisor Merchandising Manager Brand Manager Supply Chain Coordinator Customer Service Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Accredited by CPD QS | Interactive Lessons | Tutor Support included | Special Price