4924 Courses delivered On Demand

New to a leadership role? You're in the right place! As leadership, you have a different focus, new responsibilities, and different challenges than you did as an individual contributor. This course covers the in's and out's of the sometimes difficult transition experience from an individual contributor into leadership. Regardless of your title or the type of leadership role you now fill, through interactive assignments and a rich multimedia process, this course will smooth your transition and put you in position to excel in your new role.

For any business to flourish, customer satisfaction is vital. Whether you are a businessperson looking for effective ways of managing customers or a job seeker looking to step into the customer management sector, our Customer Management Training course is the perfect fit for you. Therefore, enrol without delay! Our expertly designed training materials give students the information and skills to manage and sustain client relationships effectively. The course covers various subjects, including communication, problem-solving, and customer service. Participants will learn how to recognise and comprehend the requirements and expectations of clients and how to deliver first-rate customer service. Communication strategies, including active listening and effective verbal and written communication, will also be covered throughout the course. Participants will also learn how to handle and address customer complaints as well as how to convert dissatisfied clients into ones who are satisfied. Additionally, crucial abilities like time management, dispute resolution, and creating and maintaining long-term client relationships will be covered in the course. Upon completion, participants will have the knowledge and skills to manage customer relationships and provide excellent customer service effectively. This training can help improve customer satisfaction, increase sales, and improve a business's overall performance. What you'll learn Acknowledging effective customer service techniques and identifying and understanding customer needs and expectations. Knowledge of communication techniques, such as active listening and effective verbal and written communication. Techniques for handling and resolving customer complaints and turning unhappy customers into satisfied ones. Comprehending time management and conflict resolution skills and how to build and maintain long-term customer relationships. Knowledge of the latest customer management technologies and tools, such as CRM software and analytics. This Customer Management Training is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy-to-understand modules that break down each topic and give our learners proper training on the subject. If you want to work in this sector and stand out from the rest of the competition, then our course is the perfect place to start. We guarantee that you will gain relevant skills and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field. Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our course Today! Learning Outcomes Skills You Will Gain From This Training Customer service Problem-solving Communication Stress Management Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Here is a curriculum breakdown : Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You, and Next Steps Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. Show off Your New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals who want to improve their skills and knowledge in managing customer relationships. Sales and marketing professionals who want to learn best practices for managing customer interactions and building customer loyalty. Business owners and managers who want to ensure their employees have the skills and knowledge needed to provide excellent customer service. Job seekers looking to expand their skills and increase their chances of landing a job in a customer-facing role. Anyone who wants to learn more about effective customer management and how to create positive customer experiences. Career path Our course will aid the learners in advancing their careers in the following fields - Customer Service Manager - £20,000 - £35,000 per year. Sales Manager - £30,000 - £50,000 per year. Marketing Manager - £30,000 - £60,000 per year. Operations Manager - £35,000 - £70,000 per year. Business Development Manager - £30,000 - £60,000 per year.

This Workplace Essentials Bundle Course equips you with the critical skills needed to navigate the workplace with confidence. Develop a strong foundation in communication, time management, teamwork, and professionalism. Invest in your professional development and unlock a rewarding career path!

Do you struggle with interview nerves? Are you preparing for an important interview that could potentially land you your dream job? The Advance Job Interview Course: Get Your Dream Job course is for anyone looking to learn up-to-date techniques and tips for mastering professional interviews. Taught by an expert instructor, you will learn how to answer difficult questions such as 'what are your weaknesses' and 'Tell me about your biggest achievement to date'. It will introduce you to all the questions that are frequently asked by employers, and how to answer them in a way that will impress your interviewer. By the end of the course, you will have the confidence and skills to thrive in an interview environment, and make a strong lasting impression on your prospective employer. You will be able to apply the best practices learned to secure a second interview and overcome your interview nerves once and for all. This best selling Advance Job Interview Course: Get Your Dream Job has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Advance Job Interview Course: Get Your Dream Job is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Advance Job Interview Course: Get Your Dream Job is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Advance Job Interview Course: Get Your Dream Job is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Advance Job Interview Course: Get Your Dream Job, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Advance Job Interview Course: Get Your Dream Job will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Advance Job Interview Course: Get Your Dream Job to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Dealing with conflict in the workplace can be difficult. Seeing a person with whom you have issues every day can be challenging and distracting. Resolving conflicts has a major positive effect on the work environment, making it happier and more productive. Having employees with this conflict resolving quality is an important part of creating a productive workplace. This conflict resolution training course highlights the important aspects of resolving conflicts in the workplace. The course offers a myriad of conflict resolution skills and strategies that will help employees better deal with disputes in the workplace.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Looking to enhance your facilitation skills? Our Facilitation Skills Training course can help you become a proficient facilitator and lead successful meetings with ease. This course is part of a bundle of 11 relevant courses that are CPD-QS accredited, providing you with a competitive edge in the job market. The first course is QLS-endorsed, and you will receive a QLS hardcopy certificate for free with it. This certificate is a great way to showcase your skills and demonstrate your commitment to ongoing professional development. Throughout the course, you will learn how to plan, facilitate, and manage meetings effectively, as well as how to handle difficult situations and build consensus among participants. This course is designed to be interactive and engaging, with real-world examples and exercises to reinforce your learning. If you want to develop your facilitation skills and advance your career, this course is perfect for you. With facilitation skills in demand across a range of industries, this course will equip you with the skills you need to succeed. Enrol Now ! This Facilitation Skills Training Bundle Package includes: Course 01: Award in Facilitation Skills at QLS Level 2 10 Premium Additional CPDQS Accredited Courses - Course 01: Operations Management Training Course 02: Project Management Course Course 03: Strategic Planning Process Course 04: Quality Assurance (QA) Manager Course 05: Lean Process and Six Sigma Training Course Course 06: Workplace Health and Safety Course 07: Compliance Risk and Management Course 08: People Management Skills Course 09: Workplace Stress Management Diploma Course 10: Certificate Course in Creativity and Creative Problem Solving Why Prefer This Facilitation Skills Training Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Facilitation Skills Training bundle courses, you will be able to learn: By the end of this course, you will be able to: Define the role of a facilitator and the key skills required Plan and prepare for effective meetings and workshops Facilitate discussions and manage group dynamics Use effective communication techniques to build consensus and resolve conflicts Apply different facilitation methods to achieve specific outcomes Evaluate the effectiveness of meetings and identify areas for improvement Create an action plan for ongoing personal and professional development ***Curriculum breakdown of Facilitation Skills Training*** Module One: Understanding Facilitation Module Two: Process vs. Content Module Three: Laying the Groundwork Module Four: Tuckman and Jensen's Model of Team Development Module Five: Building Consensus Module Six: Reaching a Decision Point Module Seven: Dealing with Difficult People Module Eight: Addressing Group Dysfunction Module Nine: About Intervention Module Ten: Intervention Techniques How is the Facilitation Skills Training Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers and team leaders who want to improve their facilitation skills HR professionals who need to facilitate workshops and meetings Project managers who need to lead effective meetings and workshops Trainers and coaches who want to enhance their facilitation skills Anyone who wants to develop their facilitation skills for personal or professional reasons Career path Operations Manager: £40,000 - £60,000 per year Project Manager: £35,000 - £70,000 per year Quality Assurance Manager: £30,000 - £50,000 per year Health and Safety Manager: £25,000 - £45,000 per year Compliance Manager: £35,000 - £60,000 per year HR Manager: £30,000 - £50,000 per year Training and Development Manager: £30,000 - £50,000 per year Certificates Award in Facilitation Skills at QLS Level 2 Hard copy certificate - Included After successfully completing the Course, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality License Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

Every pet owner dreads the moment their furry friend faces a medical emergency. Our comprehensive Pet First Aid Training course is designed to equip you with essential knowledge and skills to handle any situation with confidence and care. Whether you're a pet owner, pet sitter, or animal lover, this course provides invaluable training to ensure your pet's health and safety in critical moments. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Pet First Aid Training course, learners will gain essential skills to handle various emergency situations involving pets. They will learn how to administer basic first aid effectively, including techniques like CPR and managing breathing problems. The course covers how to deal with fractures, injuries, and emergencies such as impalement, drowning, and choking. Learners will understand how to recognize and manage shock, conduct regular check-ups, and treat stings, bites, burns, and other wounds. They'll also learn about handling situations like diarrhea, vomiting, fainting, fever, and dehydration in pets. Practical tips for safely managing pets during emergencies and specific treatments for difficult situations like labor complications and poisoning will be taught, equipping learners with the skills to respond promptly and effectively to pet health crises. Course Curriculum Module 01: Basics of First Aid Module 02: Cardiopulmonary Resuscitation (CPR) Module 03: First Aid for Breathing Problems Module 04: Handling Fracture and Injuries Module 05: Impalement Injuries, Drowning and Choking Module 06: Shock and Regular Check-Ups Module 07: Stings, Bites and Burns Module 08: Straining, Sunburn and Wounds Module 09: Diarrhoea and Vomiting Module 10: Pet First Aid for Fainting, Fever and Dehydration Module 11: Tips for Handling Pets Module 12: Treatment for Difficult Labour and Poisoning Learning Outcomes Understand basic first aid techniques for pets. Perform CPR correctly on a pet in need. Apply first aid for common breathing issues in pets. Demonstrate proper handling of fractures and injuries in pets. Identify and manage impalement injuries, drowning, and choking in pets. Administer first aid for shock and conduct regular pet check-ups. CPD 10 CPD hours / points Accredited by CPD Quality Standards Pet First Aid Training 2:18:01 1: Module 01: Basics of First Aid 10:21 2: Module 02: Cardiopulmonary Resuscitation (CPR) 07:22 3: Module 03: First Aid for Breathing Problems 08:17 4: Module 04: Handling Fracture and Injuries 15:24 5: Module 05: Impalement Injuries, Drowning and Choking 16:52 6: Module 06: Shock and Regular Check-Ups 12:52 7: Module 07: Stings, Bites and Burns 13:46 8: Module 08: Straining, Sunburn and Wounds 10:54 9: Module 09: Diarrhoea and Vomiting 09:50 10: Module 10: Pet First Aid for Fainting, Fever and Dehydration 13:23 11: Module 11: Tips for Handling Pets 06:32 12: Module 12: Treatment for Difficult Labour and Poisoning 11:28 13: CPD Certificate - Free 01:00 Who is this course for? Pet owners and animal enthusiasts. Veterinary assistants and animal shelter staff. Pet groomers and pet sitters. Wildlife rescue volunteers. Dog trainers and kennel staff. Career path Animal Welfare Officer Veterinary Nurse Animal Control Officer Pet Groomer Wildlife Rehabilitator Dog Walker Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Every pet owner dreads the moment their furry friend faces a medical emergency. Our comprehensive Pet First Aid Training course is designed to equip you with essential knowledge and skills to handle any situation with confidence and care. Whether you're a pet owner, pet sitter, or animal lover, this course provides invaluable training to ensure your pet's health and safety in critical moments. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Pet First Aid Training course, learners will gain essential skills to handle various emergency situations involving pets. They will learn how to administer basic first aid effectively, including techniques like CPR and managing breathing problems. The course covers how to deal with fractures, injuries, and emergencies such as impalement, drowning, and choking. Learners will understand how to recognize and manage shock, conduct regular check-ups, and treat stings, bites, burns, and other wounds. They'll also learn about handling situations like diarrhea, vomiting, fainting, fever, and dehydration in pets. Practical tips for safely managing pets during emergencies and specific treatments for difficult situations like labor complications and poisoning will be taught, equipping learners with the skills to respond promptly and effectively to pet health crises. Course Curriculum Module 01: Basics of First Aid Module 02: Cardiopulmonary Resuscitation (CPR) Module 03: First Aid for Breathing Problems Module 04: Handling Fracture and Injuries Module 05: Impalement Injuries, Drowning and Choking Module 06: Shock and Regular Check-Ups Module 07: Stings, Bites and Burns Module 08: Straining, Sunburn and Wounds Module 09: Diarrhoea and Vomiting Module 10: Pet First Aid for Fainting, Fever and Dehydration Module 11: Tips for Handling Pets Module 12: Treatment for Difficult Labour and Poisoning Learning Outcomes Understand basic first aid techniques for pets. Perform CPR correctly on a pet in need. Apply first aid for common breathing issues in pets. Demonstrate proper handling of fractures and injuries in pets. Identify and manage impalement injuries, drowning, and choking in pets. Administer first aid for shock and conduct regular pet check-ups. CPD 10 CPD hours / points Accredited by CPD Quality Standards Pet First Aid Training 2:18:01 1: Module 01: Basics of First Aid 10:21 2: Module 02: Cardiopulmonary Resuscitation (CPR) 07:22 3: Module 03: First Aid for Breathing Problems 08:17 4: Module 04: Handling Fracture and Injuries 15:24 5: Module 05: Impalement Injuries, Drowning and Choking 16:52 6: Module 06: Shock and Regular Check-Ups 12:52 7: Module 07: Stings, Bites and Burns 13:46 8: Module 08: Straining, Sunburn and Wounds 10:54 9: Module 09: Diarrhoea and Vomiting 09:50 10: Module 10: Pet First Aid for Fainting, Fever and Dehydration 13:23 11: Module 11: Tips for Handling Pets 06:32 12: Module 12: Treatment for Difficult Labour and Poisoning 11:28 13: CPD Certificate - Free 01:00 Who is this course for? Pet owners and animal enthusiasts. Veterinary assistants and animal shelter staff. Pet groomers and pet sitters. Wildlife rescue volunteers. Dog trainers and kennel staff. Career path Animal Welfare Officer Veterinary Nurse Animal Control Officer Pet Groomer Wildlife Rehabilitator Dog Walker Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Develop & certify your coaching and mentoring skills  The most comprehensive, concise and impactful 6 weeks online course available. Fully accredited. Start immediately. Duration: 6 weeks starting immediately  Who is this course for? All levels of seniority Language: English Effort: 5 hours of self-paced online learning Award: 4 CPD Credits & CMI Certificate of Recognition  Accreditors: CMI, FMLM, CPD Certification Service Content format: Videos with optional reading  Assessment Method: Multiple choice, instant result. Retake if required. In total there are 8 video courses to watch. This includes 2 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Key learning areas: Managing stress Managing difficult professional relationships Building confidence, self-belief and assertiveness Shared goals & teaming Being a good coach Increasing engagement Creating a vision Delegating Developing women leaders Helping others to grow Motivating others On completion of this course, you will receive: A certificate stating 4 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate  Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year World leading content supported by cutting edge technology. Made for healthcare professionals.    Did you know this course can be covered by the NHS study budget? The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here. 

Step into the world of the 'Assertiveness Skills' course, a dedicated pathway sculpted to empower you with the pillars of confidence and determination. As you venture through this transformative journey, you'll encounter the nuanced interpretation of self-assuredness and the barriers that obstruct personal goals. Delve deeper, and the essence of effective communication unravels, accompanied by the pivotal art of setting objectives. With an added emphasis on mastering your presence - from feeling, looking, to sounding the part - and handling challenges with grace, your evolution into an assertive individual awaits. Learning Outcomes Understand and embody the essence of self-confidence in diverse scenarios. Identify and circumvent challenges preventing goal realisation. Cultivate enhanced communication skills to foster genuine connections. Grasp the centrality of goal setting for personal and professional advancement. Develop strategies for impactful presentations and address challenging behaviours effectively. Why choose this Assertiveness Skills course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Assertiveness Skills Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Assertiveness Skills course for? Individuals aiming to bolster their assertiveness in personal and professional domains. Professionals striving to enhance their communicative prowess. People desiring mastery over presentation techniques. Those confronting challenges in managing or understanding difficult behaviours. Aspirants wishing for comprehensive self-growth and empowerment. Career path Conflict Resolution Specialist: £25,000 - £40,000 Corporate Communications Manager: £35,000 - £60,000 Negotiation Consultant: £30,000 - £55,000 Personal Development Coach: £20,000 - £45,000 Team Leader: £24,000 - £50,000 Organisational Behaviour Specialist: £30,000 - £55,000 Prerequisites This Assertiveness Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Assertiveness Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: What Does Self-Confidence Mean To You? What Does Self-Confidence Mean To You 00:15:00 Module 02: Obstacles to Our Goals Obstacles to Our Goals 00:07:00 Module 03: Communication Skills Communication Skills 00:11:00 Module 04: The Importance of Goal Setting The Importance of Goal Setting 00:11:00 Module 05: Feeling the Part Feeling the Part 00:09:00 Module 06: Looking the Part Looking the Part 00:08:00 Module 07: Sounding the Part Sounding the Part 00:09:00 Module 08: Powerful Presentations Powerful Presentations 00:07:00 Module 09: Coping Techniques Coping Techniques 00:08:00 Module 10: Dealing with Difficult Behavior Dealing with Difficult Behavior 00:08:00 Assignment Assignment - Assertiveness Skills 00:00:00