199 Courses delivered On Demand

The Business Travel Officer Course offers a detailed exploration of the travel and tourism sector, designed for those aiming to excel in this dynamic industry. This course covers essential topics such as tourism products, tour operating, marketing strategies, and transport management procedures. It also addresses emerging trends like tourism in a post-COVID world, sustainable tourism, and the impact of Brexit, giving learners a broad understanding of contemporary challenges and opportunities within travel management. With a strong focus on communication, customer service, and crisis management, the course equips students to navigate the complexities of visitor experience and industry demands. Additional modules explore human resource management and public awareness campaigns, ensuring a well-rounded grasp of the field. Delivered fully online, this course is ideal for anyone wishing to develop a career in travel administration without the need for physical attendance. Whether you are new to the sector or looking to enhance your knowledge, this programme provides the insights necessary to manage business travel efficiently and with confidence. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Travel and Tourism Module 02: Tourism Products and Services Module 03: Tour Operating and Travel Retailing Module 04: Marketing in Travel and Tourism Module 05: Developing Communication Skills Module 06: Customer Service and Satisfaction Module 07: Crisis and Visitor Attraction Management Module 08: Transport Management Procedure Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Travel Officer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Business Travel Officer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The business world thrives on strong administrative, managerial, and customer service skills. Did you know that in the UK, a recent study found that 85% of employers prioritise well-developed soft skills in their candidates? Are you ready to take your career in business to the next level? This Office Administration, Business Administration & Retail Customer Service bundle equips you with the expertise to excel in various office administration, business administration, and retail customer service roles. We proudly offer 20 courses within the Office Administration, Business Administration & Retail Customer Service bundle, providing you with industry-recognised qualifications. These Courses are: Course 01: Office Administration & Skills Diploma Course 02: Compliance Officer Training Level 3 Course 03: Customer Service Training Course 04: Diploma in Performance Management Course 05: Project Management Course Course 06: Change Management Course 07: Business Administration Course 08: Financial Analysis Course Course 09: Diploma in Business Proposal Writing Course 10: Business Etiquette and Professional Behavior Course 11: Business Improvement Course 12: Ultimate Microsoft Excel For Business Bootcamp Course 13: Negotiation Skills Certificate Course 14: Retail Management Skills Course 15: Workplace Confidentiality Course 16: Product Management Course 17: Visual Merchandising Diploma Course 18: Strategic Marketing & Planning Course 19: Professional Diploma in Stress Management Course 20: Complete Communication Skills Master Class This Office Administration, Business Administration & Retail Customer Service bundle offers a holistic exploration of sales and marketing management principles, equipping you with the knowledge and skills to navigate the dynamic world of customer engagement. You'll delve into customer relationship management techniques, sales and marketing fundamentals, and innovative strategies for generating leads and driving sales. Learning Outcomes of Office Administration, Business Administration & Retail Customer Service Develop comprehensive office administration skills and compliance management knowledge. Master performance management strategies and project management methodologies. Gain insights into financial analysis, business proposal writing, and change management. Enhance business etiquette and professional behaviour in the workplace. Learn advanced Microsoft Excel techniques for data analysis and reporting. Acquire skills in retail management, customer service, and visual merchandising. Invest in your future and enrol today to unlock exciting career opportunities! Why Choose Our Office Administration, Business Administration & Retail Customer Service Course? Get a Free CPD Accredited Certificate upon completion of Office Administration Get a free student ID card with Office Administration Training The Office Administration is affordable and simple to understand This bundle is an entirely online, interactive lesson with voiceover audio Lifetime access to the Office Administration course materials This bundle comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Office Administration & Skills Diploma Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language And Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 02: Compliance Officer Training Level 3 Module 01 : Introduction to Compliance Module 02 : Compliance Management System Module 03 : Basic Elements of Effective Compliance Module 04 : Compliance Audit Module 05 : Compliance and Ethics Module 06 : Introduction to Risk and Basic Risk Types Module 07 : Further Risk Types Module 08 : Introduction to Risk Management Module 09 : Risk Management Process Module 10 : Risk Assessment and Risk Treatment Module 11 : Types of Risk Management Course 03: Retail Management Skills Module 01: Introduction To Retail Management Module 02: Retail Strategy Module 03: Retail Buying And Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management In Retailing Module 06: The Sales Process And Dealing With Customers At The Checkout Module 07: Importance Of Consumer Behaviour Module 08: Taking Trends And Targeting Customers Effectively Module 09: The Importance Of Communicating With Customers Module 10: Choosing A Retail Location and much more... =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate:Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free ( For The Title Course: Previously it was £29.99) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This Office Administration, Business Administration & Retail Customer Service bundle is ideal for: Newcomers to Business Office Professionals Retail Staff Career Changers Entrepreneurs Ambitious Individuals Requirements You will not need any prior background or expertise to enrol in this Office Administration, Business Administration & Retail Customer Service bundle. Career path After completing this Office Administration, Business Administration & Retail Customer Service bundle, you are to start your career or begin the next phase of your career. Office Manager Business Analyst Retail Manager Project Manager Marketing Specialist Entrepreneur Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Enhance your retail management skills with our Level 4 course. Learn strategic planning, leadership, and customer service to excel as a Retail Manager. Enroll Now!

Are you ready to elevate your career in retail management? Dive into our comprehensive course, "Retail Management: Retail Pricing, Psychology and Strategies," designed to equip you with the essential knowledge and skills to excel in the dynamic world of retail. Whether you're an aspiring retail manager, a seasoned professional looking to update your skills, or someone eager to understand the intricacies of the retail industry, this course is your gateway to success. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The "Retail Management: Retail Pricing, Psychology and Strategies" course provides a comprehensive understanding of the retail industry. Learners will explore effective retail strategies, the psychology behind consumer behavior, and the importance of communicating with customers. They will also gain insights into pricing strategies, brand management, and selling across multiple channels. The course emphasizes the significance of choosing the right retail location, staying updated with trends, and targeting customers effectively. Students will learn about the sales process, how to lead and manage a retail team, and negotiating deals with suppliers. Additionally, the curriculum covers essential aspects of supply chain management, retail buying, and merchandising. It also addresses the importance of health and safety in retail stores and developing robust store security procedures. By the end of the course, learners will be equipped with the skills needed to thrive in various retail management roles. Course Curriculum Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Psychology Module 04: Importance of Consumer Behaviour Module 05: The Importance of Communicating with Customers Module 06: Consumer Rights Act Module 07: Retail Pricing Module 08: Retail Brand Management Module 09: Selling in Multiple Channels Module 10: Choosing a Retail Location Module 11: Taking Trends and Targeting Customers Effectively Module 12: The Sales Process and Dealing with Customers at the Checkout Module 13: Management Skills for Leading Your Team Module 14: Negotiate the Right Deal with Suppliers Module 15: Supply Chain Management in Retailing Module 16: Retail Buying and Merchandising Module 17: Health and Safety for Retail Stores Module 18: Develop Store Security Procedures Learning Outcomes: Understand fundamentals and strategies of retail management. Analyse consumer behaviour and retail psychology. Communicate effectively with customers and understand consumer rights. Develop pricing strategies and brand management skills. Implement supply chain and store security procedures. Master management skills for leading retail teams. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring retail managers. Current retail employees. Small business owners. Individuals interested in consumer behaviour. Those entering the retail sector. Career path Retail Manager Store Supervisor Merchandising Manager Brand Manager Supply Chain Coordinator Customer Service Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Course Description Get instant knowledge from this bite sized Retail Management Part -1 ( Fundamental) course. This course is very short and you can complete it within a very short time. This Retail Management Part -1 ( Fundamental) course you will get fundamental ideas of retail buying and merchandising, key strategy of retail pricing, retail psychology and so on. Enrol in this course today and start your instant first step towards retail management. Learn faster for instant implementation. What You Will Learn Key techniques of retail pricing Key strategies of retail buying and merchandising Learn how to manage supply chain Strategies to choose suitable retail location How Much Retail Manager Earn Senior - £34,275 Mid Career - £31,182 Starting - £28,540 FAQ's Who is this course for? This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills. Do I need prior qualifications to take the course? No prior qualifications are needed to take this course. When and where can I study the course? You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning! Is there a test at the end of the course? Yes, there is a test at the end of the course. Once you've completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want. What happens if I fail the test? Don't worry if you fail the test, you can retake it as many times as you want. How long do I have to wait to start the course after payment? You don't have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details. How can I pay for the course? We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure. When will I receive my certificate? After you complete the course, you'll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate. Reviews Certificate Retail Management Part-1 (Fundamentals) Module 01: Introduction to Retail Management 00:22:00 Module 02: Retail Buying and Merchandising 00:17:00 Module 03: Retail Pricing 00:32:00 Module 04: Retail Strategy 00:13:00 Module 05: Retail Psychology 00:13:00 Module 06: Choosing a Retail Location 00:14:00 Module 07: Supply Chain Management in Retailing 00:12:00 Assignment Assignment - Retail Management Part-1 (Fundamentals) 00:00:00

The Ecommerce and Retail Course offers a detailed exploration of two of today’s most dynamic business sectors. From understanding digital marketplaces to mastering retail strategy, this programme covers essential elements such as e-commerce marketing, brand development, customer engagement, analytics, and effective retail operations. Learners will discover how to create impactful online experiences, develop strong product positioning, and manage transactions securely, while also delving into retail-specific areas like merchandising, consumer behaviour, multi-channel selling, and supplier negotiations. Designed to provide a clear, structured pathway for those aiming to excel in both online and offline sales environments, the course blends digital marketing expertise with retail management insights. It addresses key areas including social media integration, trend analysis, supply chain efficiency, store security procedures, health and safety standards, and consumer rights legislation. Whether your goal is to grow an e-commerce store, strengthen a retail brand, or refine customer service approaches, this course offers the tools, strategies, and knowledge to compete effectively in an ever-evolving marketplace. Ecommerce and Retail Combo Training Included: Course 01: Ecommerce Marketing Course 02: Retail Management, Branding & Customer Service Key Features CPD Accredited Ecommerce and Retail courses Instant 2 PDF certificate Fully online, interactive Ecommerce and Retail course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Ecommerce and Retail course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Ecommerce and Retail training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Curriculum Course 01: Ecommerce Marketing Module 01: Introduction to Electronic Commerce Module 02: E-Commerce Strategy and Implementation Module 03: Customer Service Module 04: Products, Brands, and Services Module 05: Content Planning and Production Module 06: Use of Social Networks Module 07: Marketing Module 08: Creating an Engaging User Experience Module 09: Transaction Management Module 10: E-Commerce Analytics Course 02: Retail Management, Branding & Customer Service Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Accreditation All of our courses are fully accredited, including this Ecommerce and Retail course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Ecommerce and Retail course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Ecommerce basics. Requirements No prior degree or experience is required to enrol in this course. Certificates Certificate of completion Digital certificate - Included Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Flash Sale | 8-in-1 CPD Certified Bundle | Updated course materials | Free PDF Certificate | 24/7 Tutor Support

Kickstart your Career as a Transport & Logistics Manager or a Supply Chain Manager | Gifts: Hardcopy + PDF Certificates | Lifetime Access

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Advanced Diploma in Retail Management will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Advanced Diploma in Retail Management will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Advanced Diploma in Retail Management and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Advanced Diploma in Retail Management is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Advanced Diploma in Retail Management. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Advanced Diploma in Retail Management will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Retail Management Introduction to Retail Management 00:22:00 Module 02: Retail Strategy Retail Strategy 00:13:00 Module 03: Retail Buying and Merchandising Retail Buying and Merchandising 00:17:00 Module 04: Retail Pricing Retail Pricing 00:32:00 Module 05: Supply Chain Management in Retailing Supply Chain Management in Retailing 00:12:00 Module 06: The Sales Process and Dealing with Customers at the Checkout The Sales Process and Dealing with Customers at the Checkout 00:10:00 Module 07: Importance of Consumer Behaviour Importance of Consumer Behaviour 00:12:00 Module 08: Taking Trends and Targeting Customers Effectively Taking Trends and Targeting Customers Effectively 00:11:00 Module 09: The Importance of Communicating with Customers The Importance of Communicating with Customers 00:18:00 Module 10: Choosing a Retail Location Choosing a Retail Location 00:14:00 Module 11: Retail Psychology Retail Psychology 00:13:00 Module 12: Negotiate the Right Deal with Suppliers Negotiate the Right Deal with Suppliers 00:12:00 Module 13: Develop Store Security Procedures Develop Store Security Procedures 00:16:00 Module 14: Management Skills for Leading Your Team Management Skills for Leading Your Team 00:17:00 Module 15: Selling in Multiple Channels Selling in Multiple Channels 00:21:00 Module 16: Retail Brand Management Retail Brand Management 00:16:00 Module 17: Health & Safety for Retail Stores Health and Safety for Retail Stores 00:21:00 Module 18: Consumer Rights Act Consumer Rights Act 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Ever wondered why some stores seem to magically draw you in, while others leave you feeling uninspired? Visual merchandising is the art and science of creating compelling store displays that drive sales. A recent study by the Centre for Retail Research found that 60% of UK shoppers base their purchase decisions on in-store displays. Do you want to harness the power of visual merchandising to boost your retail career? If so Our Visual Merchandising bundle is for you! This Visual Merchandising Bundle is your one-stop shop for a successful retail career. You'll learn the core principles of visual merchandising, from creating eye-catching displays and managing product flow to understanding customer psychology and leveraging data analytics. The bundle also delves into essential retail operations skills like sales, purchasing, and logistics, ensuring you have a well-rounded understanding of the industry. Courses Are Included In this Visual Merchandising Career Bundle: Course 01: Visual Merchandising Diploma Course 02: Merchandising Management Course 03: Retail Management Course 04: Sales Skills Course 05: Purchase Ledger Course 06: Store Assistant Course 07: Operations Management Course 08: Supply Chain Management Course 09: Warehouse Safety Course 10: Logistic Management Course 11: Commercial Management Course 12: Product Management Course 13: Brand Branding Course 14: Branding Fundamentals for New Business Course 15: E-Commerce: Complete Guide to Income Mastery Course 16: Retail Data Analytics Course 17: Diploma in Import/Export Course 18: Sales and Marketing Course 19: Social Media Marketing Strategy Course 20: Customer Service Diploma Master the art of visual storytelling and take your retail career to the next level. Enrol in this bundle today and unlock a world of exciting opportunities! Learning Outcomes of Visual Merchandising Implement proven visual merchandising techniques to create high-impact store displays. Master the principles of retail management, from inventory control to staff scheduling. Develop effective sales strategies to increase customer engagement and conversions. Utilize data analytics to inform merchandising decisions and optimize store performance. Gain a comprehensive understanding of import/export procedures. Build a strong foundation in social media marketing strategies for retail businesses. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Visual Merchandising Get a free student ID card with Visual Merchandising Training program (£10 postal charge will be applicable for international delivery) The Visual Merchandising is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Visual Merchandising course materials The Visual Merchandising comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Visual Merchandising Diploma Module 01: Introduction to Visual Merchandising Module 02: Store Layouts Module 03: Exterior Design Module 04: In-Store Design Module 05: Mannequins in Visual Merchandising Module 06: Display Fixtures Module 07: The Role of a Visual Merchandiser Module 08: Challenges of Modern Visual Merchandising Course 02: Merchandising Management Module 01: Merchandising Theory Module 02: Product Management Module 03: Merchandise Management Module 04: Inventory Management And Analysis Module 05: Merchandising Strategy Module 06: Visual Merchandising Module 07: Merchandise Pricing Module 08: Importance Of Consumer Behaviour Module 09: Consumer Rights Act Module 10: The Importance Of Communicating With Customers Course 03: Retail Management Module 01: Introduction To Retail Management Module 02: Retail Strategy Module 03: Retail Buying And Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management In Retailing Module 06: The Sales Process And Dealing With Customers At The Checkout Module 07: Importance Of Consumer Behaviour Module 08: Taking Trends And Targeting Customers Effectively Module 09: The Importance Of Communicating With Customers Module 10: Choosing A Retail Location Module 11: Retail Psychology Module 12: Negotiate The Right Deal With Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills For Leading Your Team Module 15: Selling In Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety For Retail Stores Module 18: Consumer Rights Act =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £259) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This visual merchandising course is open to anyone with an interest in the field. It is most appropriate for- Beginners in Retail Aspiring VMers Retail Managers Sales Professionals Business Owners Marketing Enthusiasts Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Visual Merchandiser Retail Manager Store Buyer Supply Chain Manager Marketing Manager Business Owner Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.