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Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Are you fighting to beat your bad habit? Do you need help controlling your urges? In Powerful Discipline Guide, you will learn how to train your brain for self-discipline mastery. You will learn why self-discipline is so important to achieving your life goals, and why having poor discipline can destroy you. Broke down into four detailed modules, this personal development course introduces seven effective strategies for building unbreakable self-discipline. You will learn how to eliminate temptations to create an environment free of distractions to improve your productivity and boost your willpower. This course will also teach you how to make effective lifestyle changes to gain complete mastery over your mind. Learning Outcomes: Learn the art of discipline and control to overcome challenging timesTrain your brain to beat your bad habits and stay strong to control your urgesUnderstand the benefits of self-discipline and how having poor discipline can destroy youDiscover 7 effective strategies for building unbreakable self-disciplineKnow the differences between discipline and motivationIncrease your productivity and boost your willpower through effective mind exercisesEliminate temptations and create an environment free of distractions Career Path This discipline training course will train your brain to master self control and build unshakable self confidence. On successful completion, learners will have the skills to stay in control of their urges and build incredible willpower. This course is ideal for: Life CoachesSports ProfessionalsStudentsAnyone looking to lose weightAnyone looking to beat their bad habits Unit 01: Introduction 1 - Introduction 00:02:00 Unit 02: Art of Discipline & Benefits The Art of Discipline 00:08:00 Benefits of Self-Discipline 00:10:00 Unit 03: KEY Discipline Skills, Tools & Insights Why Poor Discipline Can Destroy You 00:10:00 7 Strategies to Build Unbreakable Self-Discipline 00:10:00 How to Develop Powerful Self Discipline 00:11:00 Superiority of Discipline over Motivation 00:07:00 Unit 04: Conclusion Final Thoughts & Tips 00:01:00

Are you looking for some powerful strategies for putting a stop to your overeating once and for all? The Binge: Health Lifestyle Diet course breaks down the science behind binge eating, introducing effective strategies for curbing food cravings and staying motivated. Designed by industry experts, you will learn how to train your brain to control your unhealthy dietary habits, as well as explore the different ways to overcome eating disorders. This course will equip you with the knowledge to start leading a healthy, binge-free lifestyle in no time, taking you through the different types of overeating and their causes. Whether you are looking to kickstart a career in nutrition or healthcare, or need support in losing weight and finding that motivation, this course will provide you with the essential knowledge you need. Learning Outcomes: Start your journey towards a healthy, binge-free lifestyleUnderstand the science behind overeating and its health implicationsKnow how to recognise the signs of compulsive overeatingTrain your brain to stay motivated and in control of your food cravingsLearn about the ten different types of overeating and their common causesOvercome your eating disorder through effective strategies learnt in this courseKickstart a career in nutrition or healthcare with a formal online qualification Career Path Once you have successfully completed this course, you will have an excellent understanding of the science behind overeating and the dangers of binging food. This course will equip you with the skills to kickstart a career in any of the following professions: Certified NutritionistDietitianNurse AdvisorNutrition Coach Section 01: Introduction & First Concepts Introduction to a Healthy Binge-Free Lifestyle 00:02:00 Section 02: Terrifying Food Facts Terrifying Food Facts 00:05:00 Section 03: Understanding Overeating The Science behind Overeating 00:06:00 Signs of Compulsive Overeating 00:05:00 Why You Lack Control around Food 00:06:00 The Dangers of Overeating 00:06:00 Section 04: How to Beat Overeating The 10 Types of Overeating 00:07:00 Great Strategies to Prevent Overeating 00:10:00 Overcoming an Overeating Disorder 00:09:00 Section 05: Final Ideas & Tips Final Ideas & Tips 00:01:00

Strength, resilience and drive are essential to personal and professional development. In the Strength Resilience & Drive Level 2 course, you will learn how to strengthen your resilience and get into the growth mindset to achieve your life and career goals. You will learn effective strategies for developing grit and resilience in the workplace, taking learners through real-life examples. If you're looking to build confidence and drive in your professional or personal life, and feel like you need some guidance to set you on the path to success, then this course will equip you with the skills to make that happen.  Start transforming your life today, and find out your true potential! Learning Outcomes: Develop the mindset of a winner to achieve your professional and personal goals Build your GRIT, determination and resilience to get ahead in your career Realise your true potential and personal strengths to go above your expectations Gain the skills to overcome obstacles and challenges that may come your way Be the best version of yourself you can be by learning expert mind tricks and brain games Understand your strengths and weakness, and learn how to thrive in the workplace Learn from inspirational real-life stories to transform your life for good Know how to apply GRIT in the workplace to take your career to the next step Career Path This is a life-changing course for those who are looking for effective strategies for personal development. It is also ideal for anyone looking for a formal qualification to kickstart a career in a related profession, including the following: Lifestyle Coach Mentor Motivational Speaker Trainer Section 01: Introduction Introduction 00:02:00 Resilience & the Growth Mindset 00:08:00 Grit & Resilience 00:04:00 Real-Life Examples 00:03:00 Section 02: Fast Resilience Grit & Growth Mindset 00:09:00 Grit in the Workplace 00:08:00 Section 03: Weighing Cultivating Grit 00:03:00 Grit - An Acronym 00:03:00 Section 04: Playing Grit & Risk-Taking 00:04:00 Section 05: Top Grit & Personal Wellness 00:15:00 10 Tips to Increase Resilience 00:00:00 Section 06: Final Thoughts & Tips Final Tips & Ideas 00:02:00

The course, Dealing with Difficult People in Life & Work - Powerful!, will help you to take strategic steps towards difficult people. It might not be possible to step away from difficult people, especially if it is your job to cope with them. There are ways to manage your relationships in a positive manner.  The course on dealing with difficult people is designed by Prof. Paul Cline (PhD) and Sador Kiss. The instructors are experts in the field of psychology and years of experience in mentoring people. Throughout the course, you'll learn how to control your emotions in relation to your power and strength under particular circumstances. You'll discover techniques of setting up boundaries and enhancing day-to-day collaborations. What you'll learn You Will Have Specific Skills to Handle Each Major Type Of Difficult Person Effectively Be More Effective In Dealing With Office Politics Be Better Able To Set Boundaries Understand Difficult People Better - Understand Why They Do What they Do You Will Have Unique Strategies For Dealing With Difficult People Not Found Elsewhere Why You Should Choose 'Dealing with Difficult People in Life & Work' Access from all types of devices with internet access and optimum screen size 2 hours of video lessons 1 full-length article 1 downloadable resource A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Gaining the skills to deal with the majority of difficult people successfully Setting up boundaries Learning about some uniques strategies for dealing with difficult people Dealing with office politics Understanding the actions and perspectives of difficult people Who is this course for? The course is applicable to anyone who deals with difficult people in their job or professional life. It especially relates to managers, HR professionals, supervisors, mental health workers and teachers. Requirements PC Beginner Level and Internet Access Career Path If you are good with people, you make quick progress in your job. In your family, people approach you for suggestions and you can help others with their relationships. More importantly, you can maintain a healthy balance in your personal life and workplace if you can deal well with difficult people. Dealing With Difficult People In Life & Work - Powerful! Fundamentals of Dealing With Difficult People AND Ourselves FREE 00:08:00 Powerful Insights and Strategies 00:16:00 Problem Solving! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 2)! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 3)! Specific Techniques For Handling Difficult People 00:14:00 Final TIPS and Recommendations! 00:10:00 BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by! 00:10:00

Course Overview It is important that all children are given equal opportunities to reach their full potential, and it all starts with education, which is why the role of a Teaching assistant is so rewarding. Teaching Assistants help support the learning and development of children and young people, including those with special educational needs such as autism, ADHD and dyslexia. In this Complete Teaching Assistant Diploma, you will gain a wide range of skills and knowledge to provide quality learning support to children. Taking an in-depth look at the classroom environment and the role of the Teaching Assistant, it covers safeguarding duties, classroom management, the SEN code of practice and a variety of teaching methodologies. Not only that, but you will gain excellent time management, communication and organisation skills, which can be applied to any teaching role and learning environment. By the end of the course, you will also have an excellent understanding of the national curriculum and teaching codes of practice in the UK. Enrol in this Teaching Assistant Complete Course today and accelerate your career online! What You Will Learn This Complete Teaching Assistant Diploma is suitable for anyone looking for a pathway to a career in teaching support. It includes essential information on teaching practices and methodologies, as well as SEN learning support strategies for pupils with autism, dyslexia and ADHD. Understanding the Role of the Teaching Assistant Skills & Career Requirements for Teaching Support Roles The Development of Children and Young People Building Professional Relationships With Pupils & Family Safeguarding the Welfare of Children & Young People An Overview of Teaching Methodologies An Introduction to SEN Teaching An Overview of Learning Difficulties in Children Classroom Management Strategies for SEN Career Path, Salary and Opportunities Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

What is this workshop about? An introductory online workshop designed specifically for therapists interested in expanding their knowledge and skills in the treatment of Schizophrenia Spectrum and Other Psychotic Disorders. Led by Professor Patrick McGhee, this workshop aims to enhance your understanding of these complex conditions and understand the practical strategies involved in working effectively with individuals experiencing psychosis. What this Workshop will cover: Overview of Schizophrenia Spectrum and Other Psychotic Disorders Evidence-based treatment approaches for psychosis (with a focus on Cognitive Behavioral Therapy) Strategies for managing treatment-resistant cases and relapse prevention Collaborating with other professionals and the importance of a multidisciplinary approach Supporting clients with family or friends living with schizophrenia Non-schizophrenic hearing of voices Importance of early diagnosis and referral Ethical considerations and professional boundaries in treating psychotic disorders Learning Objectives: By the end of this workshop, participants will be able to: Understand the diagnostic criteria and symptomatology of Schizophrenia Spectrum and Other Psychotic Disorders. Understand the CBT principles and techniques used in the treatment of psychosis. Be aware of recent trends in research in this area Collaborate with other professionals involved in the care of individuals with psychotic disorders, such as psychiatrists, social workers, and family members. Recognize and address ethical considerations and professional boundaries specific to working with individuals living with psychotic disorders. Who is leading this webinar? Professor Patrick McGhee is a CBT therapist, psychologist and UK National Teaching Fellow. Educated at the universities of Glasgow and Oxford, he has completed CPD programmes at Harvard Business School and Ashridge. In 2017 he was a Visiting Fellow/Scholar at the universities of Cornell, Yale and MIT in the USA. He has taught, researched or practised in psychology and therapy for 30 years. His first post was a Research Fellow in Psychiatry and Psychology at St George's Hospital Medical School, University of London. He is the author of Thinking Psychologically (Palgrave) and co-editor of Accounting for Relationships (Methuen). He is an occasional columnist for the Guardian, the BBC and the Times Higher. He currently works in private practice in Greater Manchester. He has full accreditation from the British Association for Behavioural and Cognitive Psychotherapists.

Course Overview Secretaries and Personal Assistants are integral to the smooth running of a business, making sure that office procedures are maintained effectively and everyday administrative duties are completed to a high standard. They are responsible for managing meetings, greeting clients, maintaining records, and other key office support duties.  In this Personal Assistant Training Course, you will develop all the essential skills needed to fast track your career in this field, equipping you with practical knowledge that will help boost your earning potential. It will guide you through a range of office procedures, from organising your binder and workspace to Microsoft Office training and putting together an office procedure guide. Not only that, but you will learn how to build a positive relationship with your manager and learn strategies for building your professional image. Stand out to prospective employers with this accredited Personal Assistant Training Course! What You Will Learn In this Executive Personal Assistant Course, you'll learn a range of administrative and transferable skills needed to provide quality office support. It provides essential information on key office procedures, as well as strategies for improving your efficiency in the workplace. Fundamental Office Administrative Procedures Putting Together The office Procedure Guide What You Should Include in Your Binder Verbal & Nonverbal Communication Skills Steps to Effective Meeting Management Microsoft Word, Excel & PowerPoint Training Effective Time Management Strategies Building a Strong Working Relationship With Your Manager Building Your Self-Esteem and Professional Image Influencing and Negotiating Techniques Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Course Overview Receptionists play an important role in office support, with a diverse range of duties from welcoming customers to scheduling appointments and dealing with clients. To succeed in this role, you'll need to have an array of soft skills and be an excellent communicator.  This is where this Receptionist Skills Course comes in!  In this Online Receptionist Course, you will learn a range of skills needed to excel in any office support role. It will teach you all about telephone etiquette, time management, business communication, organisation, and much more. You will also familiarise with fundamental office procedures. The role and responsibilities of a Receptionist will be discussed throughout the course, through case studies designed for aspiring professionals. What's more, this course is packed with tips and strategies for self-empowerment and professional development, including how to stay disciplined and manage workplace stress. Gain a recognised qualification in Admin & Receptionist Skills and advance your career today! What You Will Learn In this Receptionist Training Course, you will learn a wide range of transferable skills and administrative skills needed to become a successful Receptionist. It covers ley office procedures, office etiquette, professional development techniques, and much more. Strategies for Getting Organised & Managing Your Time Improving Your Verbal and Nonverbal Communication Self-Empowerment Techniques for the Workplace How to Work Effectively in a Team of Two An Overview of Office Administrative Procedures The Role & Responsibilities of a Receptionist What You Should Include in Your Binder How to Schedule and Prioritise Your Time Business Writing and Telephone Etiquette How to Deal With Difficult Customers/Clients Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Course Overview Do you have what it takes to run your own bookkeeping business? Find out today and take the next step up the career ladder! This How to Start a Bookkeeping Course is perfect for bookkeeping and accounting professionals looking to set up their own company and gain the expertise to work for themselves. It covers everything you need to know to run a successful bookkeeping business, including the mindset you'll need to rise to the top of your game. This course includes useful exercises designed by bookkeeping experts, as well as essential information on the different aspects of running a bookkeeping business. It covers a range of topics, from identifying key objects for your business to strategies for acquiring and retaining clients. What's more, you'll gain a deeper understanding of bookkeeping systems, building on your industry knowledge and skillset. If you're thinking of becoming a self-employed Bookkeeper, this training course will also provide valuable information for you, as it touches on the bookkeeping industry in general, and standard bookkeeping codes of practice. Expand your horizons and gain the expertise to start your own bookkeeping business, with this step-by-step training course. What You Will Learn In this Bookkeeping Business Course, you will learn how to start your own bookkeeping business step-by-step. This course is ideal for current bookkeeping professionals and accounting students who are looking for expert guidance on where to begin and how to get set up. Managing Financial Statements Managing Legal Contracts Developing the Right Mindset Strategies for Generating & Retaining Clients An Introduction to Bookkeeping Systems Identifying Key Business Objectives Test Exercises to Try How to increase your Sales and Proft Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.