Courses delivered On Demand

Understanding and applying the rules on means assessment and providing the right evidence can be difficult given the many various circumstances that must be accounted for with each client. This course will discuss the key aspects of the LAA’s Means Assessment guidance, with discussions on topics such as whose resources should be considered; rules on income, deductions, and capital; evidence requirements - and common errors that are made; rules on allowances (e.g. subject matter of dispute; and how to find and interpret guidance for less common circumstances (e.g. self-employed clients). Means Assessment Guidance is often the same for controlled work and licensed work, but there are some subtle differences on occasion, and the course will highlight some of the main differences in rules. Target Audience This course is aimed at anyone involved in making civil legal aid applications or assessing civil legal help work for financial eligibility. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Steve Keeling, Consultant, DG Legal Steve joined DG Legal after leaving the Legal Aid Agency in August 2016. In his 17 years at the LAA, he worked in the audit team as both auditor and manager and was a Contract Manager for several years. Steve is also a certified SQM auditor and undertakes audits on behalf of Recognising Excellence as well as running training sessions for the SQM Audit Team periodically.

Front-line communication is crucial in shaping the public perception of every organisation. This course helps delegates organise their ideas and communicate clearly and effectively through email. By enhancing written communication skills, delegates will become more concise, communicate with conviction, and foster meaningful dialogue. These skills are essential for professionals interacting with the public, as improved communication boosts customer satisfaction. Delegates will learn how to: Write clearly and professionally, enhancing public perception of expertise. Communicate more efficiently in writing, reducing wasted time and increasing profitability. Craft concise, rapport-building messages for internal & external customers, fostering productivity and a positive workplace environment. TOPICS COVERED: Benefits and structure of email; Determining email purpose and planning; Writing effective subject lines and paragraphs; Including relevant details and summarising problems; Proper use of CC and BCC fields; Avoiding common email pitfalls; Proofreading techniques. COURSE FORMAT: This Email Etiquette course is a 90-minute interactive virtual session. Upon registration, delegates will receive online login instructions prior to the class date. This format allows delegates to enhance their skills conveniently from their home or office while improving their professional communication abilities.

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too. Attendees will be able to: Focus on others to project a UB4ME, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); and Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions. Register for this class and you will be sent ONLINE login instructions prior to the class date.

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Join Mark on Thursday mornings to move, explore, and wake up to your true nature. Mark's classes are all about re-connecting the body and mind in order to find a sense of health, integration, freedom and kindness. Most of the time his classes are based around the seasons, since the Chinese energy system is very connected to the time of year and changing seasons.

LOOKING FOR: ADULT FICTION, NON-FICTION Emily MacDonald joined 42 management and production company in 2019, working with Eugenie Furniss across her clients. She is now an agent in the Books Department, and is building her own list. Send Emily a story with characters that just won't leave her and a narrative that pulls her in, keeping her immersed in the world well after she has finished reading. She reads across a wide-range and has a particular interest in: book club, high-concept crime/thriller, upmarket and literary fiction. In fiction, Emily would love to find a crime/thriller set within a subcult: a modern retelling of British folklore (think Kamila Shamsie’s Home Fire); an unconventional love story; and a character led journey of self-discovery (especially one set within a diasporic community). Emily is also looking for narrative non-fiction which immerses the reader into an untold true story (personal or historical), exploring a new point of view, and providing a compelling social commentary, with an investigative twist. Think the obsessive vein of Kirk W. Johnson or personal/political dispatches of Aidan Hartley. Emily wants her horizons to expand while she reads. In both fiction and non-fiction, Emily loves stories woven into their surroundings, where the setting is as central a character as those who drive the narrative. In both spheres, she is keen to hear from Scottish and regional voices with stories to tell. Please note, Emily is not currently accepting submissions for Children's lit/YA and SFF. Emily would like you to submit a covering letter, 1 - 2 page synopsis and the first 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Emily is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Friday 5th September 2025 at 11:00am UK BST

🌿 Guided Minds: A 12-Month Meditation Journey Create calm, clarity & connection—one month at a time. Guided Minds is a year-long meditation programme designed to help you build a sustainable, enriching practice through monthly themes, supportive sessions, and practical tools for real life. Whether you're new to meditation or looking to deepen your experience, this programme will guide you with compassion and clarity. 🔁 Programme Format Weekly Live Sessions (Online & In-Person) Monthly Themes & Challenges Guided Meditations & Practices Supportive Community Access to Session Recordings Join monthly or commit to the full journey—the choice is yours. 🌟 Monthly Themes Overview July: Making Meditation a Healthy Habit Learn how to create a sustainable daily practice using breath, posture and science-backed techniques. ✔️ Relaxation response ✔️ Meditation for clarity & calm ✔️ Core practices: breath, posture, stillness ✔️ In-person Session 5: “Pulling It All Together” August: Meditation & Mindfulness Focus on the profound benefits of meditation: ✔️ Stress relief, heart health, immunity ✔️ Slowing ageing, boosting self-compassion ✔️ 3 Principles: Habituation, Wisdom, Openheartedness ✔️ Diamond Dedication Meditation September: Calming a Wandering Mind Tame your busy mind through simple, powerful practices. ✔️ Focused attention vs. mind-wandering ✔️ Thought loops & rumination ✔️ Colour, mantra & visualisation meditations ✔️ Mindfulness of thought October: Creating a Mindful Life Bring mindfulness into everyday moments. ✔️ Living in the now ✔️ Radical acceptance & surrender ✔️ Senses as anchors: sound, touch, breath ✔️ Showing up fully for life November: Meditation for Stress Relief Practical methods to manage stress & emotional overload. ✔️ Good vs. bad stress ✔️ The ego, fight/flight, and impermanence ✔️ Gratitude & visualisation ✔️ Overcoming obstacles to meditation December: Rest & Reflection Warm the heart and calm the mind before the holidays. ✔️ Body-based awareness ✔️ Reviewing your progress ✔️ Meditations for resilience ✔️ Peaceful practices for winter January: Meditation for Positive Emotions Start the year with joy, love, and purpose. ✔️ Heart-opening meditations ✔️ Gratitude & happiness ✔️ Intention-setting with optional cacao ceremony ✔️ Emotional healing & connection February: Meditation for Well-Being A holistic approach to health from the inside out. ✔️ Four foundations of mindfulness ✔️ Forgiveness (including Huna meditations) ✔️ Body-mind connection ✔️ Compassion and curiosity March: Deeper into Meditation Explore advanced techniques with renewed clarity. ✔️ Insight, wisdom, open-heartedness ✔️ Posture & Nine-Cycle Breathing ✔️ Concentration & mental clarity ✔️ Appreciation for life April: Meditation for Relaxation Recharge your nervous system with rest-focused meditations. ✔️ Body scan & breath awareness ✔️ Guided deep relaxation ✔️ Calming anxiety & overactivity ✔️ Rest as a radical act May: The Art of Living Live with intention and reverence. ✔️ Meditation on impermanence & emptiness ✔️ Self-love & emotional nourishment ✔️ Present moment awareness ✔️ Breath as a life companion June: Meditation on Inner Peace End the year rooted, spacious, and unshakable. ✔️ Letting go of resistance ✔️ Unflappability & mental resilience ✔️ Responsibility & self-awareness ✔️ Lasting inner calm and clarity 💷 Pricing Options Online sessions: £10 each In-person sessions: £15 each Join the Guided Minds Meditation Community for £28/month ✓ Includes all sessions (online & in-person) ✓ Unlimited access to recordings ✓ Bonus practices & group support 🌱 Ready to begin? Each month offers a new opportunity to reset, reflect and grow. Join any time, or commit to the full year and transform your relationship with your mind, body and life.

ONLINE CLASS: FOCUSES ON HARASSMENT IN THE WORKPLACE AND HOW TO ADDRESS THE PROBLEM. Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but harassment is illegal when it creates a hostile or offensive work environment. This workshop teaches how to recognize, understand, and respond to harassment so that you can help to maintain a happy work environment, free from hostility and discomfort. Topics: Harassment Laws: The definition of sexual harassment and quid pro quo. Types of Harassment: Verbal, Non-Verbal, Physical, Psychological (teasing and offhand comments). Creating a happy work environment free from hostility and discomfort. Reporting: What to do when employees witness or experience harassment. Responding: How managers can identify and respond to prohibited conduct. Attendees will be able to: Identify the signs of Harassment and take steps to prevent it, Follow a legal and ethical protocol in responding and reporting it when it is perceived to occur, Involve the correct individuals in being made aware of the occurrence, and Respond appropriately to the situation after it occurs. This workshop is offered in two versions – management-only and staff-only.   Online Format—Workplace Professionalism is a 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. It was an extreme pleasure to have you as part of the Communication Enhancement Training Program. Your presentation was excellent and well received by the staff. Courtney C. Crouch, Jr., PresidentSelected Funeral and Life Insurance Company

Our CITB Online - Site Supervisors’ Safety Training Scheme (SSSTS) Refresher course is designed to give attendees a broad reminder of their responsibilities for health and safety on construction sites. Approved and endorsed by the United Kingdom Contractors Group, the SSSTS refresher course is a must for anyone who occupies a supervisory role on UKCG sites and wants to brush up on their knowledge of their legal responsibilities and the latest construction industry regulations. The SSSTS Refresher course has been created to provide existing supervisors, or those who are just entering into a supervisory role, with in-depth knowledge of health and safety legislation and procedures. If a candidate completed a full SSSTS training course up to 5 years ago, they will be required to attend a refresher programme. Prerequisites SSSTS certificates are of course valid for up to 5 years, but due to the ever-changing nature of the industry, it is recommended that staff stay up to date by enrolling on a refresher course long before the qualification expires. Instructions Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call. This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course. Further attendee information will be sent in a separate email, please check your inbox.

This one-day course is a must for anyone considering or already working within a construction or civil engineering environment. This course provides Health and Safety awareness and is endorsed by Build UK as a standard training for all operatives on site. Aims To give a clear understanding of Regulations & Legislation that applies to construction work and is an ideal refresher for any operative that has previously completed training in Health & Safety. Course Content • Accident prevention • Health & Safety law • Control and management of the site and your how your role fits in with this • Risk assessments and method statements • Performing safely on site • Reporting unsafe acts to prevent an accident • Individual & employee responsibilities • What to do if you think anyone’s Health and Safety is being put at risk Assessment At the end of this course, all delegates will have a clear understanding of the requirements of Health and Safety Legislation and their responsibilities to comply with them. Candidates will need to complete a multiple-choice exam at the end of the CITB course. They will also need to engage and interact with others throughout the day. Certificate This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all operatives. The certificate is part of CSCS Green Card requirements. To remain certified in this area, you will need to retake the course before the expiry date or have completed an NVQ2 or higher in your skills set. Instructions Please note all Health & Safety Awareness courses with the venue “Remote Learning” will be delivered by a tutor over a video call. This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course. Further attendee information will be sent in a separate email, please check your inbox.