49176 Courses delivered On Demand

Cultivate the ability to remain flexible and resilient in the face of adversity, change, and uncertainty. This involves developing strategies and practices that enable individuals to bounce back from setbacks, adapt to new circumstances, and thrive amidst challenges. By focusing on building skills such as emotional intelligence, problem-solving, and maintaining a positive mindset, the goal is to empower individuals to embrace change, learn from setbacks, and emerge stronger and more resilient in the face of future challenges. Learning Objectives The following are some of the key outcomes in this course: Learn about adaptability at work and why it matters, Five key skills that every adaptable person needs and get tips to boost your adaptability, Understand how to gain the courage to take the first step out of your comfort zone Target Audience Managers, Team Leaders, Young Professionals

Resiliency is the capacity to deal with change and continue to adapt or develop. Emotional resilience is determined partly qualities you're born with. With a little effort however, resiliency can be strengthened over time by anyone. Discover the characteristics of resilient people and how to ensure you don't only use resiliency in times of adversity. Learning Objectives Provide examples of resilient people, Answer questions about building resiliency, Develop resiliency as a way of life Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Leading with kindness is a fundamental aspect of effective leadership in the business world. However, many individuals face challenges in understanding and implementing this approach. The problems people encounter include misconceptions about kindness being a sign of weakness, difficulty in balancing kindness with assertiveness, and uncertainty about how to cultivate a kind and inclusive work environment. This training program aims to address these issues by providing insights into the significance of leading with kindness, strategies for integrating it into leadership practices, and practical tips for creating a workplace that values empathy, compassion, and collaboration. Learning Objectives The following are some of the key outcomes in this course: Define the main components of leading with kindness Kind leadership impact: self-awareness, empathy & mindset Identify the benefits of leading with kindness for high performance Understand the connection between productivity and kind leadership Identify leaders who role-model kind leadership Target Audience Managers, Team Leaders, Young Professionals

CRM is a software or internet-based approach to managing customer contacts and relevant data. Five must-have CRM features include sales management tools, marketing automation, customer support, data tracking and integration and analytics. Discover how to ensure that your CRM will not fail with employees. Understand and the correct CRM required for your requirements. Learning Objectives Explain the importance of managing customer contacts in a CRM, Implement five must-have features Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Exploring alternatives is a problem-solving stage. Pinpoint areas of agreement and conflict and discover how to look for common ground and reassess positions. Understand how to encourage seeking an agreement that collaborates, but compromise if necessary. Discover a strategy to learn buyer price limitations. Learning Objectives Summarize how to pinpoint underlying needs, Determine buyer price limits, Describe how to work defensively with 'offensive' buyer gambits Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the five C's for diamond-grade email etiquette. These include content, concise, clarity, color and carat. Identify the top ten spam filter mistakes to ensure successful delivery, avoid complaints, and improve response. Discover the ten power words to improve customer response rates. Learning Objectives Identify the Five C's to email etiquette, List the top ten words to avoid spam filters, Apply the top ten 10 power words to improve your response rate Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the four-stage personal leadership questioning process any external coach would use. Self-control is at the core of self-coaching. Understand how to set your goals, get help, implement your plan and celebrate your success at the end. We will show you how to implement self-control and impulse management techniques to stay on track. Learning Objectives Describe the four stages of self-coaching, Resolve balanced dilemmas, Apply 20 techniques for learning self-control Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Keep track of customer details in your CRM. It's a perfect memory. We will help you to identify tips for getting started and how to follow 8 steps to a successful Customer Relationship Management implementation. Learning Objectives Identify tips for getting started, Follow 8 steps to a successful Customer Relationship Management implementation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Synergy produces greater results than the effort of one working alone. Discover the benefits of working together in teams to enhance productivity. Understand how to manage up when required and what will impact the team. Get others to help you and discover how initiative is the secret in how teams achieve synergistic results. Learning Objectives Explain the benefits of synergy and teamwork, Apply six guidelines for enrolling the help of others, Summarize how to be an effective team member, Resolve peer accountability issues Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Managing safety and health is an integral part of managing a business. Businesses need to do a risk assessment to find out about the hazards and risks in their workplace(s) and put measures in place to effectively control them to ensure these hazards and risks cannot cause harm to workers. We have the following eight courses in this series : Wearing Safety Equipment Understanding OSHA's Focus Four Construction Hazards Using Equipment Properly Ergonomics and Safe Lifting, Pushing and Pulling Preventing Slips, Trips, and Falls Ladder Safety Fundamentals Eye Safety Fundamentals in the W Learning Objectives The following are some of the key outcomes in this course: Understand OSHA's Focus Four Construction Hazards Wearing safety equipment and using it the correct way Discuss about Ergonomics and different ways of safe lifting, pushing and pulling Explain the importance of Ergonomics What Are slips, trips, and falls? Discuss ladder safety fundamentals Discuss Eye Safety Fundamentals in the Workplace Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals Course Outline 1. Wearing Safety Equipment Wearing the proper safety equipment will minimize your risk of injury on the job, and is also required by law. Noncompliance could result in fines and the closing of the job site. 2. Understanding OSHA's Focus Four Construction Hazards In this lesson, you'll take an important step toward avoiding the most common construction and manufacturing fatalities by getting familiar with OSHA's focus four hazards. You'll learn to define each risk, and recognize and work toward preventing them. 3. Using Equipment Properly Heavy equipment-related accidents are responsible for thousands of on-the-job injuries, and even deaths, every year. When you work around this type of equipment day in and day out, you might find yourself becoming complacent and forgetful about safety. However, it's crucial to always remember the potential dangers of working around heavy equipment, as well as how to mitigate them. 4. Ergonomics and Safe Lifting, Pushing and Pulling Understand why it's critical to address work-related injuries proactively, then learn techniques to reduce the risk of harm when lifting, pushing, or pulling heavy objects. Learn how to set up a safe and comfortable work space-at home or in the office. 5. Preventing Slips, Trips, and Falls Explore the difference between slips, trips, and falls. Then learn how to recognize and remove potential slip, trip, and fall hazards to avoid injury. 6. Ladder Safety Fundamentals Learn the fundamentals of ladder safety. First, learn how to choose, inspect, and set up a ladder correctly. Then, explore best practices to prevent falls while working from ladders. 7. Eye Safety Fundamentals in the Workplace Here's the bad news: Workplace eye injuries are common. The good news? Most of them are preventable when you know and follow the fundamentals of eye safety. In this lesson, you'll learn the basics of eye safety in the workplace and get tips for avoiding common hazards that can lead to potentially serious eye damage. 8. Eliminate Fire Hazards A fire can break out anywhere and can be extremely destructive, even deadly. Every year, thousands of workplace fires cause injury and damage to property. Respect these do's and don'ts to prevent a fire.