49176 Courses near Highlands delivered On Demand

Mastering Critical Conversations: On-Demand We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Project Management Metrics, Key Performance Indicators, and Dashboards: On-Demand The ultimate purpose of metrics and dashboards is not to provide more information, but to provide the right information to the right person at the right time using the correct media and in a cost effective manner. This is certainly a challenge. As computer technology has grown, so has the ease by which information can be generated and presented to management and stakeholders. Today, everyone seems concerned about information overload. Unfortunately, the real issue is non-information overload. In other words, there are too many useless reports which cannot easily be read and which provide readers with too much information, much of which may have no relevance. We are now struggling to find better ways of communicating. Our focus today is on the unique needs of the receiver of the information. The need to make faster and better decisions mandates better information. Humans have a variety of ways by which they can absorb information. We must address all of these ways in the selection of the metrics and the design of the dashboards. The three most important words in a stakeholder's vocabulary are, 'Making informed decisions.' This is usually the intent of effective stakeholder relations management. Unfortunately, this cannot be accomplished without an effective information system based upon meaningful and informative metrics and key performance indicators (KPIs). For decades we believed that the only information that needed to be passed on to the client and the stakeholders were information related to time and cost. Today, we realize that true project status cannot be determined from time and cost alone. Each project may require its own unique metrics and key performance indicators. The future of project management may very well be metric-driven project management. Information design has finally come of age. Effective communications is the essence of information design. Today, we have many small companies that are specialists in information design. Larger companies may maintain their own specialist team and call these people graphic designers, information architects or interaction designers. These people maintain expertise in the visual display of both quantitative and qualitative information necessary for informed decision-making. Traditional communications and information flow has always been based upon tables, charts and indexes that were hopefully organized properly by the designer. Today, information or data graphics combines points, lines, charts, symbols, images, words, numbers, shades and a symphony of colors to convey the right message easily. What we know with certainty is that dashboards and metrics are never an end in themselves. They go through continuous improvement and are constantly updated. In a project management environment, each receiver of information can have different requirements and may request different information during the life cycle of the project. What You Will Learn Gain a better understanding of why metrics management has grown Develop a deeper understanding that there are different types of metrics and KPIs, and that not all metrics should be reported to the client or stakeholders Understand how effective metrics, when combined with dashboards, can facilitate the decision-making process Understand the complexities with dashboard design Be able to identify how many metrics are necessary and how too many metrics can create communication Understand the need for value-based metrics Understand the critical issues with the implementation of a metrics management program Understanding Value-Based Metrics Targets and Measurements Graphical Displays of Metrics and KPIs Understanding Key Performance Indicators (KPIs) Understanding Metrics The Driving Forces for Better Metrics Changing Times: The Growth of PM 2.0 Understanding Dashboards Metric Management Systems Metric Management Systems Benefits of a Metric Management Program

Thinking and doing the same has got to change. The world we live in is becoming more volatile, uncertain, complex, and ambiguous. Expanding our innovation and design thinking capabilities is a key to unlock solutions for some of our biggest global and local challenges. What do you need to learn, do, and become in order to continue in the current and future environment? It is a powerful combination of knowledge, competencies, and mindset. In an increasingly complicated context, this course provides participants with the knowledge needed to not only learn about innovation and what is needed to make it sustainable in your organization but also to inspire others to innovate and think beyond the obvious,

Agile for Non-IT Practitioners - How Agile Project Management is Different and How It Can be Used for Non-IT Projects: On-Demand This course will provide guidance on how Agile can be used beyond software development projects, including how it differs from traditional project management. The course also will provide an overview of the Agile Scrum framework, which is one of the most popular Agile methodologies used.This course provides practical skills, concepts, and principles you can take back to the job and use to implement Agile practices in projects, as applicable. The goal of this course is to acquaint participants with the concepts of agile development methods and the specifics of the Scrum management framework. What You Will Learn You'll learn how to: Describe the Agile project management process and its benefits Use project management vocabulary and terminology Identify the characteristics of a successful project Create an initial project plan Identify and perform the major aspects of project initiation, project control, and close-out Identify and describe organizational change issues in implementing project management Getting Started Course goal and objectives Introducing Agile Scrum Framework Requirements and Product Definition Planning Agile Agile Practices Running a Sprint Summary

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Deep Dive into Agile and Scrum - The What, Why and How to Begin as User Tomorrow: On-Demand This is not your typical Agile and Scrum 101 course. This course is designed to spend 25% of the time on "What" and "Why" behind Agile and Scrum and 75% on the "How" you can actually start using it on your team tomorrow! What You Will Learn You'll learn how to: Practice all the core Scrum practices end-to-end Implement real-world creative techniques for estimating, story identification, and prioritization Use an end-to-end example project scenario for maximum learning retention! Use YOUR company project as our sample (for private courses) Walk away with valuable course material, handouts, resources, and cheat sheets that will support you on your projects Practice real-world techniques from an experienced Agile Coach Agile Introduction and Overview The Traditional Process What is Agile? Agile Methods The Agile Process and Roles Agile Benefits / Value The Agile Team Agile Team Characteristics Agile Roles and Expectations Agile Management and Stakeholder Roles Agile Team Workspace Agile Programs and Portfolio Teams The Agile Planning & Visioning The 6 Levels of Planning Agile Planning Lifecycle Release Planning and Iteration Agile Visioning Toolkit Establishing Product Vision Agile Modeling Techniques Creating the Backlog 5 Levels of Agile Requirements User Stories INVEST Model Non-Functional Stories Acceptance Criteria How to Break Down Large Stories Release Planning and Estimating What is Release Planning? Sample Release Plan Story Points Sizing Techniques Planning Poker Complexity Buckets Affinity Sizing Planning Using Velocity Release Planning Meeting Sample Release Burn-up Chart A Day in the Life of an Agile Team Planning Meeting Design Review Daily Standup Pre-Planning User Acceptance Testing Sprint Review and Sprint Retrospective Building Healthy Agile Teams Common Challenges Facing Teams Healthy Team Structure Team Maturity Stages The 5 Dimensions of Team Health Deep Dive into Clarity, Performance, Culture, Leadership, Foundation Quantitative and Qualitative Metrics Summary and Next Steps What did we learn and how can we implement this learning in our work environment?

Manager as Coach (On-Demand) This learning solution delivers a practical tool kit for developing coaching skills that you can leverage as a leader with your team. The objective of this course is to provide a platform for developing and growing key coaching skills so that you can help your team members become more self-sufficient and focused. This, in turn, helps you to become even more productive as your time is freed up, allowing you to focus on the strategic, big-picture direction. Learning will be supported through individual problem-solving exercises and conducted by a practicing, accredited professional coach/experienced workshop facilitator. What you will Learn You'll learn how to: Define what is coaching, what ifs not and what's in it for managers to coach Recognize difference between various developmental interactions like Coaching. Counselling and Mentoring Explain and interpret the different roles ofa manager and the process of coaching Practice skills of coaching as a manager Formulate an individual development plan for application at workplace Foundation Concepts What is coaching? Coaching in context The essence of coaching Core coaching skills Options for coaching Business case for coaching Qualities and Skills of a High-Performing Coach Core competencies of an effective coach Deep listening Exploring trust Emotional Intelligence in coaching Values at the heart of coaching relationship Core Skill: Asking Powerful Questions What is a powerful question? Becoming curious! Using powerful questions The Coaching Process Different styles of coaching Three coaching models - flow, practice and grow Spotlight on the grow model

The Power of Acknowledgment (On-Demand) The Power of Acknowledgment is an ingenious and proven clear-cut behavioral change model. These behaviors and actions, when properly practiced by people on an ongoing basis, are transformational. They help people feel engaged, inspired and appreciated in heartfelt and authentic ways. According to author/trainer Judith W. Umlas' experience of 14 years of training and delivery practice globally, it will change your interactions with everyone in both your personal and professional life in profound and positive ways. In a business context, acknowledging others canincrease customer engagement and bottom-line results when you communicate with authenticity and understanding ofothers' needs. Acknowledging people can have a deep and powerful impact on changing attitudes, fostering collaboration, and achieving successful outcomes. The goal of this workshop experience is to identify and employ techniques for creating a more positive and meaningful connection between you and the people around you, and to improve your ability to develop a more rewarding and successful personal and professional life. You will learn valuable tools that you can put into immediate action. These will help you overcome barriers to acknowledging others in heartfelt and authentic ways. Inspiring stories, videos, and case studies will move and energize you. You will learn to practice new or enhanced communication skills in an interactive, engaging, high-impact way. This workshop is developed by author and trainerJudith W. Umlaswith 16 years of global training and delivery experience. Judy is the author of the ground-breaking bookThe Power of Acknowledgement, and creator ofThe Center for Grateful Leadership. Her work has been a catalyst for immediate, positive change in the lives of hundreds of thousands of people, and the lives of others that are part of their world. What You Will Learn At the end of this program, you will be able to: Use the 7 Key Principles of Acknowledgment Practice the 5 C's of Acknowledgment Improve your relationships in all facets of life Identify myths that get in the way of your expressing heartfelt and authentic acknowledgment, appreciation and gratitude to your team members and others Be a Champion for Change where you live, in your workplace and community Acknowledge people on a regular basis in ways that make a profound difference to them, to you, and to any organization The Power of Acknowledgment The 7 Principles of Acknowledgment Transforming Challenging Relationships Through Acknowledgment´ The Five Cs of Acknowledgement

The Power of Acknowledgment: On-Demand The Power of Acknowledgment is an ingenious yet clear-cut model of behavior and action. These behaviors and actions, when properly practiced by people on an ongoing basis, is transformational. According to author/trainer Judith W. Umlas experience of 14 years of training and delivery practice globally, it will change your interactions with everyone in both your personal and professional life in profound and positive ways. Your behavior and way of being will actually transform this practice. And when enough people are doing this -- at least most of the time -- the world will also change in amazing ways. That's her vision, and when enough people participate in this behavioral change model it's also her prediction! In this interactive, engaging, high-impact and fun course, you will be given the priceless tools that you can put into immediate action. These help you overcome your barriers to acknowledging others in heartfelt and authentic ways. Inspiring stories and case studies will move and energize you. And you will actually get to practice your new or enhanced skills. The goal of this course is to identify techniques for creating a more positive and meaningful connection between you and the people around you, and to improve your ability to develop a more rewarding and successful personal and professional life. This course will become a catalyst for an immediate, positive change in your life and the life of others that are part of your world! What You Will Learn At the end of this program, you will be able to: Use the 7 Key Principles of Acknowledgment Practice the 5 C's of Acknowledgment Improve your relationships in all facets of life Identify myths that get in the way of your expressing heartfelt and authentic acknowledgment, appreciation and gratitude to your team members and others Be a Champion for Change where you live, in your workplace and community Acknowledge people on a regular basis in ways that make a profound difference to them, to you, and to any organization The Power of Acknowledgment The 7 Principles of Acknowledgment Transforming Challenging Relationships Through Acknowledgment' The Five Cs of Acknowledgement

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