177 Courses in Cardiff delivered On Demand

Product Overview: Mental Health First Aid & Wellbeing Course Course Title: Mental Health First Aid & Wellbeing   Description: The Mental Health First Aid & Wellbeing course is designed to equip participants with essential knowledge and skills to effectively support individuals facing mental health challenges. Delving into various aspects of mental health nursing, assessment, diagnosis, treatment, and crisis intervention, this comprehensive program aims to empower individuals to provide timely and compassionate assistance to those in need.   Modules Overview: Module 1: Introduction to Mental Health Nursing In Module 1, participants gain foundational insights into the principles and practices of mental health nursing. Topics covered include an overview of mental health disorders, understanding psychiatric terminology, historical perspectives, and the role of mental health nurses in today's healthcare landscape. Module 2: Assessment and Diagnosis Module 2 focuses on the critical process of assessing and diagnosing mental health disorders. Participants learn about assessment tools, diagnostic criteria, risk assessment, and the importance of cultural sensitivity in evaluating mental health conditions. Module 3: Treatment and Therapy In Module 3, participants explore various treatment modalities and therapeutic interventions used in mental health care. Topics include pharmacological treatments, psychotherapy approaches, alternative therapies, and evidence-based practices for managing diverse mental health conditions. Module 4: Providing Support to Patients and Family Module 4 emphasizes the importance of providing holistic support to individuals experiencing mental health challenges and their families. Participants learn effective communication strategies, crisis de-escalation techniques, psychoeducation principles, and methods for promoting self-care and resilience among patients and their support networks. Module 5: Crisis Intervention and Medication Management Module 5 addresses crisis intervention strategies and medication management practices in mental health settings. Participants learn to identify signs of crisis, implement appropriate interventions, collaborate with healthcare professionals, and support individuals in managing medication regimens safely and effectively.   Key Features: Comprehensive curriculum covering key aspects of mental health nursing and support. Practical insights and case studies to enhance understanding and application of concepts. Expert-led instruction from seasoned mental health professionals. Interactive learning activities and discussions to promote engagement and knowledge retention. Resources and tools for ongoing professional development and self-reflection.   Target Audience: The Mental Health First Aid & Wellbeing course is ideal for healthcare professionals, including nurses, counselors, social workers, educators, and anyone interested in expanding their knowledge and skills in mental health support and intervention.   Conclusion: By completing the Mental Health First Aid & Wellbeing course, participants will emerge with a deeper understanding of mental health disorders, enhanced assessment and intervention capabilities, and the confidence to provide compassionate support to individuals navigating mental health challenges. This course serves as a vital resource for promoting mental health awareness, reducing stigma, and fostering a culture of empathy and support in diverse communities. Course Curriculum Module 1_ Introduction to Mental Health Nursing Introduction to Mental Health Nursing 00:00 Module 2_ Assessment and Diagnosis Assessment and Diagnosis 00:00 Module 3_ Treatment and Therapy Treatment and Therapy 00:00 Module 4_ Providing Support to Patients and Family Providing Support to Patients and Family 00:00 Module 5_ Crisis Intervention and Medication Management Crisis Intervention and Medication Management 00:00

Key Features: CPD Certified Brainspotting: Trauma Treatment Course Free Certificate from Reed CIQ Approved Brainspotting: Trauma Treatment Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Brainspotting Module 02: The Brainspotting Process Module 03: Brainspotting Techniques Module 04: Integrating Brainspotting with Other Modalities Module 05: Applications of Brainspotting Module 06: Brainspotting in Diverse Populations Module 07: Ethical Considerations and Professional Development Learning Outcomes: Master the foundational principles of the Brainspotting approach with precision and insight. Demonstrate proficiency in applying the Brainspotting Process to trauma treatment scenarios. Explore and implement advanced Brainspotting Techniques for enhanced therapeutic outcomes. Navigate the seamless integration of Brainspotting with diverse therapeutic modalities. Apply Brainspotting across various populations with cultural competence and sensitivity. Cultivate ethical considerations and foster continuous professional growth in your practice. CPD 10 CPD hours / points Accredited by CPD Quality Standards Brainspotting: Trauma Treatment 1:46:11 1: Module 1: Introduction to Brainspotting Preview 10:00 2: Module 2: The Brainspotting Process 14:22 3: Module 3: Brainspotting Techniques 13:00 4: Module 4: Integrating Brainspotting with Other Modalities 15:08 5: Module 5: Applications of Brainspotting 19:21 6: Module 6: Brainspotting in Diverse Populations 16:18 7: Module 7: Ethical Considerations and Professional Development 17:02 8: CPD Certificate - Free 01:00 Who is this course for? This Brainspotting: Trauma Treatment course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Brainspotting: Trauma Treatment. Moreover, this course is ideal for: Therapists seeking advanced trauma treatment techniques. Mental health professionals aiming to enhance their therapeutic repertoire. Counselors looking to deepen their understanding of trauma interventions. Psychologists dedicated to expanding their skills in trauma-focused therapies. Social workers committed to providing more effective trauma treatment. Requirements There are no requirements needed to enrol into this Brainspotting: Trauma Treatment course. We welcome individuals from all backgrounds and levels of experience to enrol into this Brainspotting: Trauma Treatment course. Career path After finishing this Brainspotting: Trauma Treatment course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Brainspotting: Trauma Treatment are: Clinical Psychologist - £38K to £62K/year. Psychotherapist - £30K to £50K/year. Trauma Counsellor - £28K to £45K/year. Psychiatric Nurse - £25K to £42K/year. Social Worker - £25K to £40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Description: This diploma has been created for businesses who wish to garner a customer service team with the highest level of customer insight and understanding, allowing for delivery of front line customer service, built around proper businesses values. With this course, develop skills that allow the detection of profitable business opportunities based on the analysis and interpretation of customer information. It allows generating marketing strategies in organizations, through preparing, analyzing and structuring the available information to achieve an understanding of the client's behavior. The development of the program consists in defining the current or potential client, by means of analytical tools for the search of consumer behavior patterns, in order to design exciting commercial campaigns. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Handling Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Handling Sales Objections & Negotiating Module One - Getting Started 00:30:00 Module Two - Three Main Factors 01:00:00 Module Three - Seeing Objections as Opportunities 00:30:00 Module Four - Getting to the Bottom 01:00:00 Module Five - Finding a Point of Agreement 01:00:00 Module Six - Have the Client Answer Their Own Objection 00:30:00 Module Seven - Deflating Objections 01:00:00 Module Eight - Unvoiced Objections 01:00:00 Module Nine - The Five Steps 01:00:00 Module Ten - Dos and Don'ts 00:30:00 Module Eleven - Sealing the Deal 00:30:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Recent statistics underscore the burgeoning demand for professionals skilled in Adult Care, Health & Social Care. With societal demographics shifting towards an ageing population, the need for qualified caregivers and healthcare providers is more pressing than ever. This Level 5 Diploma in Adult Care , Health & Social Care QLS Endorsed Diploma bundle course, meticulously designed to meet these evolving demands, encompasses a comprehensive array of modules tailored to equip learners with the necessary expertise. As recent reports highlight the challenges faced by healthcare systems worldwide, the significance of adept professionals in Adult Care, Health & Social Care becomes increasingly apparent. In response to this demand, our Adult Care , Health & Social Care bundle course combines QLS Endorsed Diplomas with CPD QS Accredited Courses, offering a holistic approach to education in Adult Care, Health & Social Care. Participants will delve into essential topics such as safeguarding vulnerable adults, health and social care management, and end of life care. Moreover, the inclusion of personal development modules underscores our commitment to nurturing well-rounded professionals capable of excelling in diverse environments. Through a blend of theoretical insights and practical applications, learners will emerge equipped to navigate the complexities of Adult Care, Health & Social Care with confidence and proficiency. Bundle Include includes: QLS Endorsed Courses: Course 01: Diploma in Safeguarding Vulnerable Adults Training at QLS Level 5 Course 02: Diploma in Health and Social Care at QLS Level 5 CPD QS Accredited Courses: Course 03: End of Life Care Course Course 04: Domiciliary Care Support Worker Course 05: Adult Nursing Training Course 06: Care Planning and Record-Keeping | Health & Safety Online Course Course 07: Observation Skills for Carers Course 08: Mental Health Awareness Certificate Course 09: Health and Social Care Management Course 10: Anaphylaxis & BLS Take your career to the next level with our Adult Care, Health & Social Care bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 11: Career Development Plan Fundamentals Course 12: CV Writing and Job Searching Course 13: Networking Skills for Personal Success Course 14: Ace Your Presentations: Public Speaking Masterclass Course 15: Decision-Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD.Level 5 Diploma in Adult Care , Health & Social Care QLS Endorsed Diploma. Learning Outcomes: Upon completion of this Adult Care , Health & Social Care bundle course, participants can expect to: Demonstrate a comprehensive understanding of safeguarding protocols and procedures for vulnerable adults. Apply principles of health and social care management to effectively lead and coordinate care services. Utilize observation skills to assess patient needs and provide appropriate care interventions. Navigate end-of-life care scenarios with sensitivity and professionalism. Enhance communication and networking skills for personal and professional growth. Develop critical thinking abilities to make informed decisions in complex care environments. This comprehensive Adult Care , Health & Social Care course delves deeply into the multifaceted world of Adult Care, Health & Social Care, offering participants a nuanced understanding of the complexities inherent in these fields. Through a series of meticulously curated modules, learners will explore a diverse range of topics, from safeguarding vulnerable adults to the intricacies of health and social care management. Each module is crafted to provide both theoretical knowledge and practical insights, ensuring that participants develop a well-rounded skill set that is applicable across various professional settings. Participants will have the opportunity to delve into critical areas such as end of life care, where they will learn to navigate sensitive scenarios with empathy and professionalism. Additionally, modules focusing on observation skills and care planning equip learners with the tools needed to assess patient needs effectively and deliver tailored care interventions. By integrating personal development modules into the curriculum, this Adult Care , Health & Social Care course goes beyond technical proficiency, fostering the communication, networking, and critical thinking skills essential for success in the dynamic field of Adult Care, Health & Social Care. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Adult Care , Health & Social Care course is ideal for individuals seeking to embark on a rewarding career in Adult Care, Health & Social Care, including: Aspiring caregivers and healthcare professionals. Current practitioners looking to enhance their skills and qualifications. Individuals interested in pursuing leadership roles within the healthcare sector. Career changers seeking opportunities in a growing industry. Students preparing for a future in healthcare or social services. Those passionate about making a positive impact on the lives of others. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion of this bundle Adult Care , Health & Social Care course, graduates can pursue various career paths within the field of Adult Care, Health & Social Care, including: Care Coordinator Healthcare Manager Social Worker Support Worker Palliative Care Nurse Community Services Manager Health and Social Care Consultant Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 2 QLS Endorsed Certificates Hard copy certificate - Included

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Unlock Your Financial Potential with Our Comprehensive Online Financial Modelling Training Are you ready to take your financial skills to the next level? Our Online Financial Modelling Training is here to equip you with the knowledge and tools you need to excel in today's competitive business world. With a unique blend of courses that are QLS-endorsed and CPD-QS accredited, you can be confident in the quality and value of the training you will receive. The first course in this bundle is QLS-endorsed, and upon completion, you will receive a QLS hardcopy certificate for free, validating your expertise in financial modelling. This certificate is highly respected in the industry and can open doors to new opportunities. The remaining 10 courses in this bundle are carefully curated to provide you with in-depth knowledge in financial management, reporting, analysis, debt management, investment, commercial law, business analysis, financial investigation, GDPR training, and essentials of UK VAT. Enrol now in our Online Financial Modelling Training and take the first step towards unlocking your financial potential! This Financial Modelling & Fundamental Analysis Bundle Package includes: Course 01: Diploma in Online Financial Modelling at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Financial Management Course 02: Financial Reporting Course 03: Financial Analysis Course Course 04: Essentials of UK VAT Course 05: Debt Management Course 06: Investment Course 07: Commercial Law Course 08: Introduction to Business Analysis Course 09: Financial Investigator Course 10: GDPR Training Why Prefer This Financial Modelling & Fundamental Analysis Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Financial Modelling & Fundamental Analysis bundle courses, you will be able to learn: Through our Online Financial Modelling Training, you will gain a wealth of valuable skills and knowledge, including: Mastering financial modelling techniques to create accurate financial forecasts and projections. Understanding financial management principles to effectively manage financial resources and optimise performance. Analysing financial statements to interpret financial data and make informed business decisions. Developing expertise in debt management strategies to minimise risk and maximise returns. Acquiring in-depth knowledge of investment strategies and techniques to make informed investment decisions. Gaining a solid understanding of commercial law and its implications for businesses. Learning the essentials of UK VAT and its impact on financial management. ***Curriculum breakdown of Online Financial Modelling Training *** Module 01: Basic Financial Calculations Module 02: Overview of Financial Markets, Financial Assets, and Market Participants Module 03: Financial Statement Modelling Module 04: Types of Financial Models Module 05: Sensitivity Analysis Module 06: Sales and Revenue Model Module 07: Cost of Goods Sold and Inventory Model Module 08: Valuation Methods How is the Financial Modelling & Fundamental AnalysisBundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Online Financial Modelling Training is designed for professionals who are looking to enhance their financial skills and advance their careers. This course is ideal for: Finance professionals seeking to deepen their knowledge and expertise in financial modeling and analysis. Business owners and entrepreneurs who want to gain a solid understanding of financial management principles to make informed business decisions. Individuals aspiring to pursue a career in finance, investment, or business analysis. Career path Financial Analyst: Average salary of £45,000 per year Financial Manager: Average salary of £50,000 per year Investment Analyst: Average salary of £40,000 per year Business Analyst: Average salary of £45,000 per year VAT Specialist: Average salary of £35,000 per year Financial Investigator: Average salary of £50,000 per year Compliance Officer: Average salary of £40,000 per year Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Online Financial Modelling at QLS Level 5 Hard copy certificate - Included

🌟 Child Protection Training: Safeguarding the Future Welcome to our comprehensive 'Child Protection Training' course designed to equip individuals with the knowledge and skills needed to create safe environments for children, recognize signs of abuse, and respond effectively to protect the well-being of our youngest generation. Course Overview: 🔍 Module 1: Understanding Child Abuse Gain a profound understanding of various forms of child abuse, the impact on victims, and the underlying causes. Explore real-life cases, statistics, and psychological aspects to enhance your awareness and sensitivity. 🏡 Module 2: Creating Safe Environments for Children Learn how to establish and maintain safe spaces for children in various settings. Understand the importance of preventive measures, risk assessment, and the role of individuals in creating environments that prioritize the safety and well-being of children. 🚨 Module 3: Identifying and Reporting Child Abuse Equip yourself with the skills to identify subtle signs of abuse and neglect. Understand legal obligations and reporting procedures, ensuring that you are prepared to take swift and appropriate action when necessary. Practical scenarios and case studies will enhance your ability to recognize potential abuse. 🗣️ Module 4: Responding to Disclosures of Child Abuse Discover effective communication strategies when a child discloses abuse. Learn how to approach sensitive conversations, provide emotional support, and navigate the challenging process of reporting. Practical role-playing exercises will prepare you to handle disclosures with empathy and professionalism. 🤝 Module 5: Supporting Child Victims of Abuse Delve into the essential aspects of providing support to child victims. Understand the emotional and psychological needs of abused children, and explore strategies for fostering resilience and recovery. This module emphasizes the importance of collaboration with other professionals to create a comprehensive support network.   Key Features: 🌐 Online Accessibility: Access the course from anywhere, anytime, and at your own pace. Our user-friendly platform ensures a seamless learning experience. 👩‍🏫 Expert Instructors: Learn from experienced professionals in the field of child protection who bring real-world insights to the course content. 📚 Resource Library: Access a wealth of supplementary materials, including articles, case studies, and downloadable resources, to deepen your understanding. 🔒 Certification: Receive a recognized certification upon completion, validating your expertise in child protection. Who Should Enroll: Educators and school staff Healthcare professionals Childcare providers Social workers Law enforcement personnel Anyone involved in working with or caring for children Invest in the safety and well-being of children today. Enroll in our 'Child Protection Training' course and contribute to creating a world where every child is protected, supported, and given the opportunity to thrive. Together, let's safeguard the future.   Course Curriculum Module 1_ Understanding Child Abuse Understanding Child Abuse 00:00 Module 2_ Creating Safe Environments for Children Creating Safe Environments for Children 00:00 Module 3_ Identifying and Reporting Child Abuse Identifying and Reporting Child Abuse 00:00 Module 4_ Responding to Disclosures of Child Abuse Responding to Disclosures of Child Abuse 00:00 Module 5_ Supporting Child Victims of Abuse Supporting Child Victims of Abuse 00:00

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Course Introduction Introduction 00:03:00 Part 1: Forecasting Basics of Forecasting 00:05:00 Creating Linear Model with Trendlines 00:08:00 1.1 Getting Data Ready For Regression Model Gathering Business Knowledge 00:03:00 Data Exploration 00:03:00 The Data and the Data Dictionary 00:07:00 Univariate analysis and EDD 00:03:00 Discriptive Data Analytics in Excel 00:10:00 Outlier Treatment 00:04:00 Identifying and Treating Outliers in Excel 00:04:00 Missing Value Imputation 00:03:00 Identifying and Treating missing values in Excel 00:04:00 Variable Transformation in Excel 00:03:00 Dummy variable creation: Handling qualitative data 00:04:00 Dummy Variable Creation in Excel 00:07:00 Correlation Analysis 00:09:00 Creating Correlation Matrix in Excel 00:08:00 1.2 Forecasting Using Regression Model The Problem Statement 00:01:00 Basic Equations and Ordinary Least Squares (OLS) method 00:08:00 Assessing accuracy of predicted coefficients 00:14:00 Assessing Model Accuracy: RSE and R squared 00:07:00 Creating Simple Linear Regression model 00:02:00 Multiple Linear Regression 00:05:00 The F - statistic 00:08:00 Interpreting results of Categorical variables 00:05:00 Creating Multiple Linear Regression model 00:07:00 1.3 Handling Special Events Like Holiday Sales Forecasting in presence of special events 00:02:00 Excel: Running Linear Regression using Solver 00:08:00 Excel: Including the impact of Special Events 00:22:00 1.4 Identifying Seasonality & Trend for Forecasting Models to identify Trend & Seasonality 00:06:00 Excel: Additive model to identify Trend & Seasonality 00:09:00 Excel: Multiplicative model to identify Trend & Seasonality 00:06:00 Market Basket Analysis Market Basket and Lift - Introduction 00:08:00 Named Ranges - Excel 00:10:00 Indirect Function - Excel 00:05:00 2-way lift calculation in Excel 00:11:00 2-way lift calculation - Dynamic 00:07:00 2-way lift data table creation 00:07:00 3-way lift calculation 00:19:00 Store Layout optimization using Lift values 00:15:00 RFM (Recency, Frequency, Monetary) Analysis RFM (recency, frequency, monetary) Analysis 00:08:00 RFM Analysis in Excel- Part 1 00:16:00 RFM Analysis in Excel- Part 2 00:12:00 Part 2: Pricing Part 2: Pricing Steps of setting a Pricing policy 00:03:00 Different Pricing Objectives 00:07:00 2.1 Estimating Demand Estimating Demand 00:07:00 Forms of Demand Curve 00:02:00 Excel: Estimating Linear Demand Curve 00:08:00 Excel: Estimating Power Demand curve with Elasticity 00:05:00 Excel: Estimating Power Demand Curve with points 00:03:00 Subjective Demand curve 00:01:00 Excel: Estimating Subjective Demand Curve 00:02:00 2.3 Evaluating Pricing Strategies Price Bundling 00:07:00 Types of Bundling 00:08:00 The Bundling Problem 00:04:00 Excel: Solving Bundling problem Part 1 00:14:00 Excel: Solving Bundling problem Part 2 00:08:00 Non-Linear Pricing Strategies 00:03:00 Excel: Solving Bundling problem (Price Reversal) 00:08:00 3.1 Lifetime Customer Value Lifetime Customer Value - Key concepts 00:09:00 Lifetime Customer Value - Excel model 00:11:00 3.2 Variations And Sensitivity Analysis Sensitivity Analysis in Excel 00:07:00 Variations in finding customer value 00:07:00 Appendix 1: Excel Crash Course Basics 00:08:00 Worksheet Basics 00:16:00 Entering values and Formulas 00:07:00 Data Handling Basics - Cut, Copy and Paste 00:14:00 Saving and Printing - Basics 00:09:00 Basic Formula Operations 00:13:00 Mathematical Formulas 00:19:00 Textual Formulas 00:17:00 Logical Formulas 00:11:00 Date-Time Formulas 00:07:00 Lookup Formulas ( V Lookup, Hlookup, Index-Match ) 00:08:00 Data Tools 00:19:00 Formatting data and tables 00:18:00 Pivot Tables 00:08:00 Advance Excel- Solver, Data tables 00:15:00 Assessment Assessment - Retail Analytics In Microsoft Excel Diploma 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Negotiation Skills Workshop Course is designed for professionals and individuals who seek to enhance their negotiating abilities with the tools and techniques that drive successful outcomes. This dynamic course aims to provide you with a thorough understanding of negotiation strategies, helping you engage confidently in a range of negotiations, whether in the boardroom or in everyday business transactions. From understanding the nuances of human behaviour to mastering the art of persuasion, this course covers it all. Throughout the course, participants will gain invaluable insights into how to prepare for negotiations, identify key interests, and use language to influence decision-making effectively. Learn how to create value in negotiations, build rapport with stakeholders, and avoid common pitfalls that could undermine an agreement. Whether you're handling corporate deals, managing client relationships, or navigating team discussions, the Negotiation Skills Workshop Course offers the expertise you need to negotiate with success. Get ready to sharpen your abilities and reach your goals with confidence. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Understanding Conflict Module 2: Conflict Management Module 3: Understanding Negotiation Module 4: The Negotiation Process and Preparation Module 5: Powerful Negotiation Tool Module 6: Emotional Intelligence Module 7: Cross-Cultural Negotiation Module 8: Multi-Party Negotiations Module 9: Using Your Personal Negotiating Power Learning Outcomes: Conflict Mastery: Navigate conflicts adeptly, mastering resolution techniques. Strategic Negotiation: Develop strategic approaches for successful negotiation outcomes. Emotional Intelligence: Hone emotional intelligence to manage negotiations with finesse. Cross-Cultural Proficiency: Navigate cross-cultural negotiations with cultural sensitivity. Collaborative Leadership: Excel in multi-party negotiations, showcasing collaborative leadership. Personal Empowerment: Harness and leverage personal negotiating power for impactful results. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals in negotiation-centric roles Managers seeking conflict resolution expertise Entrepreneurs navigating business negotiations Legal professionals enhancing negotiation skills Sales and marketing professionals honing persuasive abilities HR professionals managing workplace conflicts International business professionals engaging in cross-cultural negotiations Anyone wanting to strengthen their negotiation acumen Career path Negotiation Consultant International Business Liaison Conflict Resolution Specialist Legal Negotiator Diplomatic Relations Officer Business Development Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.