6491 Courses in Cardiff delivered On Demand

The Cookery Mini Bundle serves a tasteful selection of modules across hospitality, food safety, and cultural cuisine. With lessons in kosher cooking, HACCP procedures, food hygiene, catering, and candy-making, it offers a measured approach to the culinary arts—without setting off the smoke alarm. Ideal for those interested in food service with a twist of structure, this bundle focuses on food preparation protocols, cultural awareness, and cleanliness. Whether you're a sweets lover or planning your next hospitality venture, this course keeps it digestible and satisfying. Learning Outcomes: Learn food safety practices in hospitality and catering environments. Understand HACCP procedures for food preparation and storage. Study the principles of kosher dietary guidelines and preparation. Explore hygiene rules for kitchen and service settings. Discover methods for candy production and recipe structure. Apply food safety measures across different service settings. Who is this Course For: Hospitality staff aiming to understand kitchen safety protocols. Catering professionals managing events and food standards. Home cooks interested in kosher culinary concepts. Individuals exploring HACCP and hygiene certifications. Sweet enthusiasts with a love for structured recipes. Staff in school or care kitchens needing safety knowledge. Food entrepreneurs building niche service offerings. Anyone handling food in regulated environments. Career Path: Catering Assistant – £21,500/year Food Hygiene Officer – £25,000/year Hospitality Manager – £28,000/year Kosher Kitchen Assistant – £23,000/year HACCP Compliance Coordinator – £26,000/year Confectionery Production Assistant – £24,000/year

The People Management Mini Bundle is for those managing teams, leading operations, or trying not to shout into the void during a team meeting. Covering team leadership, communication skills, telephone etiquette, operations, and disaster management, this bundle equips learners with structured approaches to keeping teams steady—even when the printer isn't. It’s ideal for those who need to balance people, processes, and priorities without resorting to caffeine overload. Each module sharpens interpersonal understanding while giving thought to structured operational strategies and disaster response handling—all without needing a whistle or clipboard. Learning Outcomes: Learn the fundamentals of leading teams in structured environments. Study effective workplace and interdepartmental communication techniques. Understand telephone etiquette and remote communication clarity. Explore operations planning in organisational contexts. Recognise key steps in disaster response and coordination. Connect leadership with communication and structured management. Who is this Course For: Team leaders overseeing everyday operational processes. Supervisors building clearer communication across teams. Office managers responsible for handling disruptions calmly. Anyone balancing leadership and communication tasks. Admins involved in telephone communication etiquette. Professionals handling team or staff-related coordination. Learners preparing for people-focused leadership roles. Managers dealing with unexpected operational hiccups. Career Path: Team Leader – £30,000/year Office Supervisor – £29,000/year Operations Assistant – £28,000/year Communications Coordinator – £27,500/year Telephone Support Officer – £24,000/year Crisis Response Assistant – £26,000/year

The Payroll Administrator Mini Bundle blends payroll functions with administrative efficiency, giving you the essential building blocks of modern office finance. With modules in payroll, administrative assistance, accounting, data entry, and employment law, this bundle is built for those who enjoy structured tasks and orderly systems. Perfect for professionals managing figures, files, and fine print, the content bridges financial accuracy with administrative order. You'll gain solid knowledge to navigate payroll setups, employment regulations, and reliable data handling—all from your own device, without the clutter of a filing cabinet. Learning Outcomes: Process payroll calculations in accordance with UK standards. Learn core accounting principles and financial recordkeeping. Understand administrative duties across different office settings. Apply accurate and efficient data entry methods. Gain insight into key employment law essentials. Connect payroll functions with wider admin responsibilities. Who is this Course For: Payroll clerks seeking broader administrative understanding. Admin assistants expanding their financial knowledge. Aspiring payroll administrators in any sector. Office workers handling HR and finance duties. Entry-level job seekers in finance or admin. Data entry professionals looking to specialise. HR professionals handling payroll in small businesses. Those exploring employment law and payroll interaction. Career Path: Payroll Administrator – £25,000/year Administrative Assistant – £23,000/year Data Entry Clerk – £22,500/year HR and Payroll Assistant – £26,000/year Junior Accountant – £27,000/year Employment Records Officer – £24,000/year

Nothing says “grown-up” quite like understanding your VAT. The VAT Mini Bundle walks you through Value Added Tax, essential tax knowledge, business law basics, structured report writing, and—because life gets messy—some self-organisation tactics to keep your numbers (and nerves) in check. Whether you’re chasing receipts or wrangling legalese, this bundle puts logic back into numbers. Perfect for early-career finance workers, small business enthusiasts, or anyone tired of pretending to know what ‘input tax’ means. Numbers don’t bite—especially when presented like this. Learning Outcomes: Understand key concepts behind VAT and its applications. Learn tax fundamentals relevant to business and self-employment. Explore basic business law for financial process understanding. Develop structured report writing for financial clarity. Organise documents and tasks using simple organisational methods. Apply structured thinking to legal and financial topics. Who is this Course For: Bookkeeping assistants learning VAT and tax rules. Entrepreneurs managing business records and reports. Finance support staff handling admin for accountants. Tax return helpers needing structured refresher knowledge. Self-employed individuals tracking invoices and taxes. Admin workers supporting financial documentation. Legal secretaries touching on business and tax law. Beginners interested in structured financial writing. Career Path: VAT Administrator – £26,000/year Tax Assistant – £27,500/year Accounts Support Officer – £25,000/year Finance Administrator – £24,000/year Junior Report Writer (Finance Focus) – £23,500/year Business Law Clerk (Entry-Level) – £28,000/year

Description Adobe Photoshop is the world's leading image creating and editing application. It can be used to create and enhance photos, logos, 3D artwork, etc. Adobe Photoshop CS3 Complete course will give you an overall outlook and skillset necessary to master this application. This course starts off with the introductory aspects of this program. You will get accustomed with the features, interface, presents, basic editing tools, etc. which will build your foundation. After that, you will move to an intermediate stage where you will learn about layers, retouching tools, filters, etc. Advanced and Expert level modules learning of Adobe Bridge tasks, working with metadata, device central, plugins, smart objects, frame animations, slices, advanced photography and colour tools, etc. Learning Outcomes: Introduction to Photoshop CS3, new features, starting the program, workspace overview and exiting the program On screen options like the Menu Bar, Toolbox, Palettes, and The Status Bar Opening, creating, saving files, also find out about different file formats and how to view file info Customize the Toolbox and Palettes, choose a screen mode and save your workspace Using help menu, help, how to and online help Learn the toolbox through selection, crop and slice, retouching, painting and other types of tools Save, access and delete presets, along with using the preset palette Explore different palette options like navigator and info palettes and more View rulers, set up guides, view the grid, and set snap options Print your pictures through page setup, print command, print dialogue box, and printing single copies Understand pixels, bitmap and vector images, find out pixel information with info palette and basic anatomy of images Understand Image Resolution, change image size through pixels, image resampling, using auto resolution, dimension constraints, and changing the image document size Understand, flip and rotate canvas; and further work with canvas size, colour, and anchor point RGB and CMYK colours, colour setting and modes Using colour palette, ramp, picker and swatches Select complete images; use marquee, lasso, quick selection and refine edge tool; magic wand; and selection through colour range Add or subtract from selection, modify selections through moving, rotating, resizing, scaling, inverting, skewing and feathering options Save selected regions, cut, copy, paste, delete selections along with deselect and history palette Crop and trim images, adjust exposure, and convert to black and white Use basic editing tools like undo, redo, clear, duplicate and place Understanding Layers, using layers palette, hiding and displaying layers, changing layer opacity, and arranging layers Create, delete and rename layers; also create layers using cut or copy options Make adjustments with layers, use fill layers, layer style and effects, add colour stroke, and group layers Utilize Auto-Align and Auto- Blend options, link, duplicate, merge and export layers Understand retouching and use the blur, sharpen and smudge tools Best ways to work with Hue, saturation, lightness, brightness and contrast, and shadows and highlights Retouch photos with healing brush, patch tool, clone stamp, and pattern stamp tool Best practices to use paint bucket, brushes, custom brushes, airbrush, and pencil tool Working with horizontal, vertical, modifying type tools; while performing spell checks and using the character palette Working with lines, shapes, custom shapes, utilizing pens and freeform pens, adding or deleting anchor points and curves, converting path to a selection, and working with paths Understanding, using, undoing rasterize, and flatting image Using quick, layer, vector, and clipping mask options Types of channels, using channels palette, and creating alpha channel Changing images through the Photoshop filter gallery, and smart filters like sharpen, sharpen edges, and blur filters Using artistic, distort, pixelate, noise and other types of effects filters Liquifying an image, using pattern maker, and embedding watermarks in images Understand, record, play and edit actions Undo actions using history, saving and using actions, and clearing and resetting actions pallete Batch processing multiple images, understanding and utilizing droplets Layer scripts, exporting layers to files, and using scripts event manager Examine Adobe bridge, learn to open and close it, use the interface, filter and sort images Preview and open photos, set camera raw preferences, download photos from cameras, and search for specific photos Discover how to rotate images, customize the content pane, rate pictures, and change views Get an overview of the bridge workspace, saving, deleting and accessing custom workspaces Explore stacks, how to create them, expanding and collapsing options, ungrouping, moving photos to top of stacks and playing stacks Understand Metadata, and furthermore create, edit and apply Metadata template Rename batch, colour management using Bridge, preview files in device central, and purging the cache Merge to HDR, create PDF presentations and web photo gallery, and use the image processor Understanding device central, opening it and choosing a device Understanding plug-ins, reviewing installed plug-ins, accessing more plug-ins and using them Opening and working with PDF documents in Photoshop, working with PDF documents, saving them, adding security controls and creating PDF presentation Setting up your preferences, using adobe presets, opening the preset manager, saving and loading presents Understanding smart objects, converting layers to smart objects, creating them via copying and from files Editing smart object contents, replacing the contents, resizing objects and exporting smart objects Saving for the Web, Optimizing JPEG and GIF Images, using zoomify options and creating rollovers Creating simple frame animations, playing the frames, managing them, enhancing animation with tweening and saving animations Utilizing slices in a variety of different ways Using photomerge, understanding HDR and creating HDR images Understanding Grayscale, converting images to grayscale, using spot colour, working with colour balance and variations Soft proofing images, printing colour separations, creating contact sheet and picture package Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Adobe Photoshop CS3 Complete Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Adobe Photoshop CS3 Complete Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 1 Introduction 00:15:00 The Photoshop CS3 Screen 00:15:00 File Management Basics 00:30:00 Modifying Your Photoshop Layout 00:30:00 Getting Help 00:30:00 Introduction to the Photoshop Toolbox 01:00:00 Using Tool Presets 00:15:00 Introduction to the Photoshop Palettes 00:30:00 Getting Started 00:15:00 Printing your Image 00:15:00 Understanding Digital Images 00:30:00 Image Size and Resolution 01:00:00 Working with Your Canvas 00:30:00 Working with Color 01:00:00 Working with Color Tools 00:30:00 Making Selections 01:00:00 Manipulating Selections 01:00:00 Editing with Selections 00:15:00 Adjusting Your Image 00:30:00 Basic Editing Tools 00:15:00 Module: 2 Using Layers 00:30:00 Working with Layers 00:30:00 More on Layers 00:30:00 Advanced Layers 00:30:00 Working with Retouch Tools 00:30:00 More Retouching Tools 01:00:00 Working with Color, Brightness, and Contrast 00:30:00 Retouching With Stamps and Brushes 01:00:00 Working with Brushes 00:30:00 Using Type Tools 00:30:00 More Photoshop Drawing Tools 00:30:00 Rasterization 00:30:00 Using Masks 00:30:00 Working with Channels 00:30:00 Modifying Images with Filters 00:30:00 Using Effects Filters 00:30:00 Advanced Filter Tasks 00:30:00 Module: 3 Understanding Actions 01:00:00 Working with Actions 00:30:00 Using Actions with Multiple Images 00:30:00 Using Scripts compress 00:30:00 Basics of Adobe Bridge 01:00:00 Locating Photos in Bridge 00:30:00 Basic Bridge Tasks 01:00:00 Using Workspaces 00:30:00 Working with Stacks 00:30:00 Working with Metadata 01:00:00 Performing File Tasks Using Bridge 01:00:00 Performing Photoshop Tasks Using Bridge 01:00:00 Module: 4 Using Device Central 00:15:00 Working with Plug-ins 00:15:00 Photoshop and PDF Documents 00:30:00 Photoshop Options 00:15:00 Basics of Smart Objects 00:15:00 Editing Smart Objects 00:15:00 Creating Web Images 00:10:00 Creating Frame Animations 00:30:00 Using Slices 01:00:00 Advanced Photography Tools 00:15:00 Advanced Color Tools 00:30:00 Advanced Printing Features 00:30:00 Mock Exam Mock Exam- Adobe Photoshop CS3 Complete Course 00:30:00 Final Exam Final Exam- Adobe Photoshop CS3 Complete Course 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: To work in an office properly, you need to achieve some basic etiquette and communication skills along with your department related skill. Throughout the course, you will know all the essential tips and techniques for maintaining an excellent workforce in your office environment. Like other bundled video course, the present course is divided into several sections and sub-sections. The first section, Introduction to HR concepts, discusses the fundamental HR terms including the employee recruitment, training and managing conflict while the second part Communication Essential describes the proper format of communication. Communication varies based on your purpose. In the Communication course, you will be introduced to business communication, written communication, verbal and non-verbal communication, etc. Then the Professionalism in the Office Skills teaches you the strategies for increasing your professional image. On the other hand, you will know the business etiquette and manner in the Business Etiquette and Professionalism section. Next, the part Thinking Critically helps you to consider any situation critically so that you can take the right decision at the right time. After that, Time Management section guides you to manage your time efficiently. Finally, you will understand the present condition and market position of an organisation to decide the further step for your organisation in The Strategic Planning video lessons. In short, after completing the course, you will learn the essential etiquette for organising a competent workforce. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Workplace Essentials Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Workplace Essentials Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Human Resources Assistant Introduction Human Resources Assistant FREE 00:10:00 Potential Careers 00:05:00 Attracting and Retaining Employees HRM Overview 00:13:00 Forecasting Demand 00:10:00 Cultural Diversity 00:11:00 Diversity Survey 00:09:00 Recruiting, Selection, and Orientation Job Analysis 00:10:00 Application 00:20:00 Bad Resume 00:05:00 Good Resume 00:12:00 Cover Letter 00:10:00 Selection 00:11:00 Form I-9 00:17:00 Form W-9 00:07:00 Form W-4 00:10:00 Form 1095-B 00:07:00 Compensation and Benefits 00:17:00 Training and Development Personal and Professional Development 00:14:00 Training Evaluation Form 00:12:00 Performance Appraisal Performance Appraisal 00:19:00 Appraisal 00:14:00 Legal Environment of HRM National Labor Relations Act 00:12:00 Labor-Management Relations Act 00:14:00 Occupational Safety and Health Act 00:13:00 Motivating Employees Motivation 00:17:00 Physiological Needs 00:16:00 Motivation-Hygiene Theory 00:12:00 Firm Characteristics 00:22:00 Contemporary Motivation Theory Weakness of Maslow and Herzberg's Theories 00:18:00 Expectancy Theory 00:13:00 Motivation Techniques Management by Objectives 00:17:00 Behavior Modification 00:19:00 Telecommuting 00:20:00 Teams and Teamwork What is a Team? 00:09:00 Stages of Development 00:06:00 Team Cohesiveness 00:09:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Positioning Yourself as a Professional Attitude in the Workplace FREE 00:10:00 Professionalism 00:03:00 Making Changes through Personal Accountability 00:07:00 Enhancing Your Professional Image Your Image as a Whole 00:05:00 Becoming More Marketable 00:03:00 Communicating and Image 00:08:00 Expanding Your Skills Time Management 00:14:00 Project Management Techniques 00:03:00 Making Decisions 00:06:00 Communicating for Results Keys to Effective Communication 00:26:00 Presentations 00:09:00 Meetings 00:07:00 Building Relationships and Networks Work and Your Personality 00:05:00 Networking 00:07:00 Roles in the Office MRP 00:18:00 Principles of Professional Behavior What is Etiquette? FREE 00:05:00 Always Be Your Best 00:12:00 Always Be Your Best When Meeting and Greeting 00:06:00 Interview Etiquette Types of Interviews 00:07:00 Planning for the Interview 00:07:00 During the Interview 00:13:00 Planning and Attending Business Meetings Types of Meetings 00:06:00 Planning Conference Call Meetings 00:10:00 Meal Meetings 00:09:00 Electronic Etiquette Voicemail 00:08:00 Instant Messaging 00:09:00 Multicultural Etiquette Five Steps to Dealing with Diversity 00:13:00 Facing New Problems The Critical Thinking Process FREE 00:24:00 Group Dynamics 00:17:00 Critical Thinking Methods 00:04:00 Problem Solving Approaches 00:09:00 Establishing the Problem A Identify the Problem 00:08:00 Exploring the Problem 00:06:00 Discovering the Solution Assembling Potential Ideas 00:09:00 Determining the Best Solution 00:04:00 Evaluating Cost and Benefit 00:05:00 Building Your Case 00:02:00 Accepting a Decision Accepting a Decision 00:13:00 Identifying Goals Identifying Goals FREE 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Preparing for the Strategic Planning Process Preparing for the Strategic Planning Process FREE 00:16:00 Establish a Committee 00:06:00 Gather Operational Data 00:13:00 Initiating the Strategic Planning Process Develop a Mission Statement 00:12:00 Develop a Vision Statement 00:06:00 Assess Internal and External Environments 00:12:00 Performing SWOT Analysis 00:08:00 Developing the Strategic Plan Prioritize What the Strategic Plan Will Address 00:03:00 Set Goals and Objective 00:07:00 Develop Strategy for Achieving Goals 00:02:00 Draft the Strategic Plan 00:09:00 Executing the Plan Assign Responsibility and Authority 00:10:00 Establish a Monitoring System 00:06:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Admin Support Training is suitable for anyone aspiring to or already working in this field or simply want to learn deeper into administrative support. You will be able to add this qualification to your CV by downloading your certificate instantly without any cost. This course is packed into bite-size module for your convenience. You can study at your own pace or become accredited within hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. If you enjoy working in an office environment and would like to get to work quickly, the Admin Support Training is for you. This course will prepare you for entry-level office occupations and is ideal for students who are looking for a program that provides the skills needed for many office positions. In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. You will learn the capacity of the different managers in an organization and how they work together to be able to achieve the goals of the business. Who is this course for? Admin Support Training is suitable for anyone who want to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Admin Support Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Take steps to become a fully qualified lettings agent and learn the fundamentals of property management with the Letting Agent Training Course. In this course, you will learn all there is to know about the property industry and managing residential properties. This course has been designed by industry experts who will guide you through the processes of buying and renting a property. You will explore the day-to-day role of a letting agent, and will develop excellent customer service, sales, and negotiation skills. You will also gain an understanding of UK property law and real estate market trends. This course is your stepping stone to a successful career in the real estate industry. Enrol today and be equipped with the necessary skills to become a successful lettings agent. Your Learning Goals: Explore the role and key responsibilities of a letting agent & estate agent in detail Get an insight into the real estate industry and the UK property market Learn about the different types of estate agents and the differences between online & high street estate agents Understand the pros and cons of hiring an estate agent Get step-by-step guidance on the process of buying a house Gain a full understanding of property investment and how to become a property investor Develop key sales & negotiating skills for communicating with clients and landlords Gain a full understanding of UK property laws and regulations Who is this Course for? Letting Agent Training Course is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Letting Agent Module 1: What is Estate Agent 00:15:00 Module 2: Requirements for the Job 00:20:00 Module 3: History of the Estate Agent 00:20:00 Module 4: The Real Estate Industry 00:15:00 Module 5: Different Types of Estate Agents 00:15:00 Module 6: Online Estate Agents 00:20:00 Module 7: Estate agent Fees and Contracts 00:30:00 Module 8: Pros and Cons of Hiring an Estate Agent 00:20:00 Module 9: Getting to Know Your Clients 00:20:00 Module 10: A Day in the Life of an Estate Agent 00:15:00 Module 11: Selling Property with an Estate Agent 00:15:00 Module 12: Property Marketing 00:15:00 Module 13: The Regulations for Estate Agent Boards and Why It is Important 00:15:00 Module 14: Valuation 00:20:00 Module 15: Performing Viewings 00:15:00 Module 16: Negotiating 00:30:00 Module 17: Buying with an Estate Agent 00:20:00 Module 18: Sales Progression 00:30:00 Module 19: Technology 00:25:00 Module 20: Investment Property 00:40:00 Module 21: About Letting Agents 00:25:00 Module 22: Property Management 00:15:00 Module 23: Laws and Regulations 00:30:00 Module 24: How to Set Up an Estate Agency 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Business Leadership & Management Training Masterclass Step into the world of effective leadership with our Business Leadership & Management Training Masterclass. This all-in-one course teaches you how to lead teams, manage change, and build a strong work environment. You'll explore leadership models, develop personal mastery, and learn practical skills like delegation, feedback, and strategic planning. With easy-to-follow lessons and real-world tips, this course will help you grow into the confident leader every organisation needs. Course Curriculum About the Learning Organization Achieving Personal Mastery Analyzing Our Mental Models Achieving a Shared Vision Team Learning Systems Thinking Understanding Leadership Five Practices Building Trust Managing Change The Four Room Apartment Time Management Tips and Tricks Managers vs. Leaders Types of Thinking Influence Strategies Managing Relationships Strategic Planning Doing Delegation Right Criteria for Useful Feedback Feedback Techniques Mastering Your Body Language Meeting Management Pumping up a Presentation What’s Your Type? How About Mine? Understanding Leadership Manage Your Time and Your Energy Employee Development Models Dealing with Conflict and Difficult Issues What Successful Leaders Do What’s In A Word? Fundamental Elements The Four-I Model of Organizational Conversation The Conversational Leadership Framework World Cafe What is Self-Leadership? Knowing Who You Are Knowing What You Do Motivation for Optimists Using What You Know Women and the Workforce Barriers and Benefits to Women’s Leadership Social and Emotional Intelligence Self-Awareness Developing Leadership Awareness and Brand Leadership Skills Making Good Decisions Creating Your Workplace Philosophy (Learn more about this online course)