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A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.

Description: Managing a workspace is not an easy task by any means. Employers require vast experience to understand how to work with people of various mindset. This course brings you the opportunity to learn and understand these different mindsets and help you skillful in managing your workspace. This course will give you an insight on how every person is unique and accustomed to having their own way of living. Yet, we all need to work together to make something happen. You get to learn about the factors that effect the work environment, both positive and negative. Moreover, this course highlights on how substance abuse may lead to unhealthy work environment for the co-workers. Learning Outcomes: Realise about marijuana along with the other genres of cannabis and of their uses Decode the ways of marijuana use and the effect an individual physically, psychologically, as well as in his behavior Identify the symptoms of marijuana uses Allot a definition to its related issues as it creates at the workplace Understand the legal rights of employers and employees with regards to cannabis use in the workplace Figure out the valid rights of the employers as well as the employees with respect to cannabis usage at the workplace Make your response to the events of the accused marijuana usage at the workplace Improve a positive workplace drug along with an alcohol code of conducts Identify the advantages to having tough conversations Describe the components of an effective behavior modification conversation Use your organization's resources to help you deal with hygiene issues Overcome barriers that employees put up when discussing hygiene problems Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odor, excessive gas, and incontinence Nip poor hygiene habits in the bud Identify ways to encourage good hygiene at your workplace Define frame of reference Establish a positive intent and the desired outcome Use good communication skills during a conversation Draft a script for a difficult conversation Use specific steps to carry out a difficult conversation Access additional resources as required Maintain safety in a conversation Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Controversial Workplace Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Controversial Workplace Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 1 Drugs and the Workplace 00:15:00 Marijuana 00:15:00 Workplace Impacts 00:15:00 Medical Marijuana 00:30:00 How to Intervene 00:30:00 Drug and Alcohol Policy 01:00:00 Module 2 Let's Talk About It! 00:15:00 Guidelines for Difficult Conversations 00:15:00 Overcoming Objections 00:30:00 Bad Hair Days (And Weeks and Months) 00:15:00 Addressing Piercings and Body Artwork 00:15:00 Helping Employees Dress for Success 00:15:00 Bad Breath 00:15:00 Gastrointestinal Issues 00:15:00 Body Odor 00:15:00 Module 3 Choosing to Have the Conversation 00:30:00 Toolkit for Successful Conversations 00:30:00 Choosing the Time and Place 00:15:00 Framework for Difficult Conversations 00:30:00 Staying Safe 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Learn how to deal with stress and negativity in your life by taking this innovative course on How to Be Happy. Excessive worry about world events and personal problems can directly and adversely influence a person's mental and physical health. That is why it is so important to remain positive and deal with all concerns constructively and practically. This unique tutorial will enlighten you with a wealth of ways in which to tackle problems that eat away at self-esteem and make each day feel like an endurance exercise. The expert coaching in this package will help you concentrate on the good things in life and yourself. Medication exercises and mindfulness practices will be shared, as well as exploring the concept of Karma and using coping strategies to accentuate the joy and contentment that should be available to all individuals. Whether you are experiencing strong negative emotions or are going through a difficult point in your life, you will find this a wholly valuable lesson to share and learn from. This best selling How to Be Happy has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth How to Be Happy is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The How to Be Happy is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The How to Be Happy is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the How to Be Happy, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the How to Be Happy will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the How to Be Happy to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Overview The Customer Service Manager Training and Front Desk Certification course equips individuals with the necessary skills to excel in customer service roles. It covers various modules, including establishing a positive attitude, addressing customer needs, generating return business, providing in-person and electronic customer service, handling difficult customers, and knowing when to escalate issues. Learning Outcomes: Develop a strong understanding of the role and importance of customer service in a professional setting. Establish a positive attitude and effective communication skills to meet and exceed customer needs. Gain the ability to generate repeat business through excellent customer service and build long-term customer relationships. Acquire proficiency in providing exceptional in-person, phone, and electronic customer service. Develop strategies for handling difficult customers and resolving conflicts professionally. Understand the importance of escalating issues when necessary to ensure customer satisfaction. Why buy this Customer Service Manager Training and Front Desk Certification? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Manager Training and Front Desk Certification you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Manager Training and Front Desk Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Customer Service Manager Training and Front Desk Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Customer Service Manager Training and Front Desk Certification is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Customer Service Manager Training and Front Desk Certification Module One - Customer Service : Who We Are and What We Do 00:17:00 Module Two - Customer Service : Establishing Your Attitude 00:12:00 Module Three - Customer Service : Identifying and Addressing Customer Needs 00:12:00 Module Four - Customer Service : Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six - Customer Service : Giving Customer Service over the Phone 00:12:00 Module Seven - Customer Service : Providing Electronic Customer Service 00:12:00 Module Eight - Customer Service : Recovering Difficult Customers 00:15:00 Module Nine - Customer Service : Understanding When to Escalate 00:14:00

Persuasion skills are the essential element of being able to influence others to achieve your goals and objectives. Some people seem to be able to persuade effortlessly, whereas others fall back on the strength of their state to enforce what they desire. In reality, persuasion skills can be studied just like any other skills. The focus of this The Psychology of Persuasion and Influence with Phil Hesketh course is to improve your communication skills to succeed in both of your business and personal life. You'll grasp the abundance of theories that help you become a successful persuader. You'll also understand how to remain motivated and believe in yourself and your ideas. Understanding the fundamentals will enable you to be much more successful in persuading and influencing others. Upon successful completion of the course, you have the confidence and power to make people believe in what you're saying. What Will I Learn? A deeper understanding of psychological drivers A better understand how we form opinions How to understand body language How to deal with difficult interactions How to improve relationships Requirements A willingness to learn An open mind Who is the target audience? This course is ideal for anybody serious about upgrading the quality of their human interactions, whether at home or at work Anybody who is ambitious and would like to climb the career ladder Anybody who would like to become more influential and persuasive   Introduction What You Will Learn on This Course FREE 00:01:00 Who is Philip Hesketh? 00:01:00 Our Seven Fundamental Psychological Drivers Psychological Drivers: 1 - Love, 2 - Importance & 3 - Belonging 00:04:00 Psychological Drivers: 4 - Belief 00:03:00 Psychological Drivers: 5 - Certainty & Uncertainty 00:05:00 Psychological Driver: 6 - Need for Growth 00:03:00 Psychological Driver: 7 - Need for a Place 00:04:00 Why We Do What We Do and How We Form Opinions First Impressions ~ How They're Formed and How to Form a Good One 00:04:00 The 'Facts, Feelings and After Effects' of Every Conversation 00:06:00 How to Get People to Jump Through Hoops like a Dolphin 00:04:00 The Psychological Difference Between Persuasion and Influence 00:03:00 The Importance of Understanding How People Have Beliefs and How Placebos Work 00:04:00 Body Language: Reading It and Interpreting It How to Read Body Language and the 'Tells' 00:04:00 The Difference Between 'Intent' and 'Impact' 00:03:00 How to Work out What People Really Mean When They Say Certain Things 00:04:00 The Big Difference That Little Words Can Make 00:03:00 How to Tell When People Are Lying and What to Do About It 00:03:00 How to Handle Difficult People with a Smile How to Put Things Right When You've Put Things Wrong 00:04:00 The Principles of Objection Handling 00:03:00 The Importance of Being Part of the Solution 00:05:00 Constructive Criticism 00:03:00 How to Handle Difficult Situations During and After the Event 00:05:00 How to keep improving relationships How The Roman Empire, The Beatles, and the Titanic really failed 00:05:00 How and why all relationships and companies follow the same course 00:05:00 How to keep improving even the best relationships 00:05:00 How relationships develop and how to relate to people How to develop trust and how to measure it 00:05:00 How get on with everyone better 00:04:00 How to understand people better and the role of linear probing 00:04:00 How to improve all your relationships in the long term 00:03:00 Conclusion What we've covered so far 00:02:00 Next Steps 00:01:00 Course Certification

Overview This comprehensive course on English for Job Interview will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This English for Job Interview comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this English for Job Interview. It is available to all students, of all academic backgrounds. Requirements Our English for Job Interview is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 47 lectures • 02:58:00 total length •How to Use this Course?: 00:06:00 •Better Fluency Habits - Best Learning Habits for a Better Performance: 00:09:00 •Strategies to Research Companies for Your Field: 00:13:00 •Starting Your Vocabulary and Pronunciation List: 00:09:00 •Question 1: Tell Me about Yourself: 00:06:00 •Job Interview Audio Samples Question 1: Tell Me about Yourself: 00:01:00 •Question 2: What are Your Key Strength?: 00:04:00 •Job Interview Audio Samples Question 2: What are Your Key Strengths?: 00:01:00 •Question 3: Why Should We Hire You?: 00:03:00 •Job Interview Audio Samples Question 3: Why Should We Hire You?: 00:01:00 •Question 4: What are Your Weaknesses or Weak Points?: 00:03:00 •Job Interview Audio Samples Question 4: What is Your Weak Point?: 00:01:00 •Question 5: Where Do You See Yourself in 5 Years?: 00:04:00 •Job Interview Audio Samples Question 5: Where Do You See Yourself in 5 Years?: 00:01:00 •Question 6: Why Do You Want this Job?: 00:05:00 •Job Interview Audio Samples Question 6: Why Do You Want this Job? ]: 00:01:00 •Question 7: Why Did You (or Why Do You Want to) Leave your Current Employer?: 00:04:00 •Job Interview Audio Samples Question 7: Why Did You (or Why Do You Want to) Leave Your Current Employer?: 00:01:00 •Question 8: When are You Available to Start?: 00:04:00 •Job Interview Audio Samples Question 8: When are You Available to Start?: 00:01:00 •Question 9: How Do You Deal with Pressure or Stress?: 00:04:00 •Job Interview Audio Samples Question 9: How Do You Deal with Pressure or Stress?: 00:01:00 •Question 10: How Did You Hear about the Position?: 00:02:00 •Job Interview Audio Samples Question 10: How Did You hear about the Position?: 00:01:00 •Question 11: What Do You Know about our Company?: 00:03:00 •Job Interview Audio Samples Question 11: What Do You Know about our Company?: 00:01:00 •Question 12: Do You Have Any Questions?: 00:03:00 •Job Interview Audio Samples Question 12: Do You Have Any Questions?: 00:01:00 •Question 13: What are Your Salary Expectations?: 00:04:00 •Job Interview Audio Samples Question 13: What are Your Salary Expectations?: 00:01:00 •Question 14: Describe Yourself in Three Words/ Describe Your Personality: 00:04:00 •Job Interview Audio Samples Question 14 : Describe Yourself in Three Words/ Describe Your Personality: 00:12:00 •Question 15: What Do You Like to Do in Your Free Time?: 00:03:00 •Job Interview Audio Samples Question 15: What Do You Like to Do in Your Free Time?: 00:01:00 •5 Kinds of STAR Question: 00:09:00 •How to Find STAR Interview Stories: 00:04:00 •How to Write Your STAR Answers: 00:05:00 •How to Combine Your Stories with the 5 Categories of Question: 00:03:00 •How to Answer Difficult Interview Questions and the STAR Interview Technique: 00:03:00 •Tell me about a time when you worked successfully as a Member of a Team?: 00:07:00 •Describe a Difficult Situation or Task that you had to Deal with?: 00:07:00 •Tell me about Your Biggest Achievement to Date: 00:06:00 •Tell me about a Time When you worked with a Difficult Team Member: 00:04:00 •Tell me about a Time When you had to make a Difficult Decision: 00:03:00 •STAR Sample Answers Video 1: 00:04:00 •STAR Sample Answers Video 2: 00:04:00 •Assignment - English for Job Interview: 00:00:00

Course Overview Failure is a part of life, but it doesn't mean you should be defeated by it. It's how you move on from difficult times that shows your true strength of character. The Learn The Magic Of Starting Over course will teach you how to rewrite the script of your life and bounce back from your past to start over on a positive path to success. It will show you how to learn from your past failures and let go, with expert tips on how to start planning the future and live fearlessly.  This course includes life changing strategies that anyone can apply in their day to day life. By the end of the course, you will be able to conquer negative self-talk, and will have learned some inspiring lessons from great people who have had difficult pasts, yet have found success through the right mindset. This best selling Learn The Magic Of Starting Over has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Learn The Magic Of Starting Over is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Learn The Magic Of Starting Over is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Learn The Magic Of Starting Over is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Learn The Magic Of Starting Over, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Learn The Magic Of Starting Over will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Learn The Magic Of Starting Over to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Stress Management at Workplace Training Online Have you ever been in a stressful scenario before? Do you seek a way away from your current stressful environment? You will learn the abilities and strategies required to manage stress in this Stress Management course. Cognitive therapy and stress-relieving techniques are both included in this stress management course. The effects of depression on the mind and body are discussed in stress management courses. Another module of this Stress Management program covers the connection between stress and the immune system. Stress Management also exemplifies several organizational techniques designed to promote a pleasant workplace for workers. You will know more about stress management and how to use it in everyday life by the time you complete the Workplace Stress Management course. Participate in this thorough course on Stress Management to learn how to handle and ultimately overcome difficult situations! Learning Outcomes of Stress Management course After completing this Stress Management course, the learner will be able to: Gain a thorough understanding of workplace stress from the Stress Management course. Stress Management helps to gain in-depth knowledge about rational and irrational beliefs. Stress Management describes the ABC framework of REBT. You can understand Cognitive Behavioural Therapy (CBT) in the workplace from this Stress Management course. Stress Management will boost your knowledge about how to identify and Challenge distorted negative thoughts. Special Offers of this Stress Management Course This Stress Management Course includes a FREE PDF Certificate. Lifetime access to this Stress Management Course Instant access to this Stress Management Course Get FREE Tutor Support from Monday to Friday in this Stress Management Course Stress Management at Workplace Training Bundle Course Course 01: Stress Management Course 02: Dealing With Difficult People Course 03: Report Writing Course Course 04: Level 5 Mental Health First Aid Certification Course 05: Working at Height Training Course Course 06: Facilities Management Diploma Course 07: Equality and Diversity Course 08: RIDDOR Training Course 09: Manual Handling Course Course 10: Level 2 Health and Safety in the Workplace Training Course 11: Anger Management Course 12: Recruitment Consultant Diploma Course 13: Drug and Alcohol Awareness Training Course 14: Minute Taking Course Course 15: Level 4 Time Management Course [ Note: Free PDF certificate as soon as completing the Stress Management: Stress Management at Workplace Training course] Stress Management at Workplace Training Course Curriculum of Stress Management at Workplace Training Industry Experts Designed this Stress Management: Stress Management course into 07 detailed modules. Module 01: Workplace Stress Management Module 02: Rational and Irrational Beliefs Module 03: The ABC Framework of REBT Module 04: Cognitive Therapy (CT) Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace Module 06: Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts Assessment Method of Stress Management at Workplace Training After completing each module of the Stress Management: Stress Management at Workplace Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Stress Management at Workplace Training After completing the MCQ/Assignment assessment for this Stress Management: Stress Management at Workplace Training course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Stress Management at Workplace Training This Stress Management at Workplace Training course is suitable for anyone whose work or personal life suffers from stressful thoughts. Requirements Stress Management at Workplace Training Students who intend to enrol in this Stress Management course must meet the following requirements: Stress Management: Good command of the English language Stress Management: Must be vivacious and self-driven Stress Management: Basic computer knowledge Stress Management: A minimum of 16 years of age is required Career path Stress Management at Workplace Training This Stress Management at Workplace Training course will help candidates be complete and compatible in their professional careers. Certificates Certificate of completion Digital certificate - Included

New to a leadership role? You're in the right place! As leadership, you have a different focus, new responsibilities, and different challenges than you did as an individual contributor. This course covers the in's and out's of the sometimes difficult transition experience from an individual contributor into leadership. Regardless of your title or the type of leadership role you now fill, through interactive assignments and a rich multimedia process, this course will smooth your transition and put you in position to excel in your new role.

This Workplace Essentials Bundle Course equips you with the critical skills needed to navigate the workplace with confidence. Develop a strong foundation in communication, time management, teamwork, and professionalism. Invest in your professional development and unlock a rewarding career path!