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A career in Admin, Secretarial & PA can take you to places you never imagined! Successful personal assistants live a luxurious lifestyle that includes international travel and glamorous engagements. Take the first step towards a rewarding career as an Admin, Secretarial & PA by enrolling in our Level 7 QLS-endorsed Admin, Secretarial & PA course. This Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! The field of administration, secretarial, and personal assistant services is wide open for confident candidates with outgoing personalities and a keen eye for detail. Those who succeed in this field will have a fantastic long-term career. This Admin, Secretarial & PA course is designed by experts to give you a complete idea and provide you with all of the necessary knowledge for the related sector. Completing this Admin, Secretarial & PA course will help you advance your career. You will have all the knowledge and skills required to succeed in the field. Success as an Admin, Secretarial & PA is as much about personal qualities and character as it is about hard skills. If you consider yourself a responsible, hardworking individual with excellent time management skills, you are already ahead of the competition. Complete this Admin, secretarial & PA course to be one step closer to transforming your dreams into a rewarding reality. Enrol right now! Learning Outcome of this Admin, Secretarial & PA Course Gain professional time management and prioritisation skills Acquire advanced organisational skills Improved written and verbal communication skills Learn how to handle sensitive matters with discretion Improve accuracy and attention to detail Have self-confidence and general motivation The ability to remain calm under pressure Discover detailed knowledge of all key secretarial functions Tips for starting a career in Admin, Secretarial & PA Why Prefer This Admin, Secretarial & PA at QLS Level 7 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Admin, Secretarial & PA at QLS Level 7 course: Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language and Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Admin, Secretarial & PA course will be beneficial to people of all backgrounds. It is especially ideal for those who want to pursue a career in the relevant fields or wants to switch career. Requirements No prior background or expertise is required. Career path After completing this Admin, Secretarial & PA course, you will have the knowledge and skills to pursue many occupations in the relative fields, such as; Office Administrator Executive Admin Personal Assistant Personal Executive Assistant Receptionist Secretary Support Secretary DE Clerk Office Manager An annual salary ranging from £28,000 to £55,000 in the UK. Certificates Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Admin, Secretarial & PA at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

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Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Negative Thought Pattern Interrupt does exactly what it says Course curriculum 1 Welcome to the course! Welcome from Simon Lee Maryan, Course Creator What is the Immediate Care Process? CPD Accreditation About the Course Creator How to Navigate this course What Are Your Initial Outcomes Individual Change Readiness Assess 2 Part 1 - Theory Part 1 - Introduction Video 3 Bonus Module 1: Psychological and Physiological Effects of Stress Lesson BM1.1: Stress and Work Lesson BM1.2: Types of Stress and Causes Lesson BM1.3: Physical Effects of Stress - Musculoskeletal Lesson BM1.4: Physical Effects of Stress - Respiratory Lesson BM 1.5: Physical Effects of Stress - Cardiovascular Lesson BM 1.6: Physical Effects of Stress - Endocrine Lesson BM 1.7: Physical Effects of Stress - Gastrointestinal Lesson BM 1.8: Physical Effects of Stress - Nervous Lesson BM 1.9 - Psychological Effects of Stress 4 Bonus Module 2: Psychological and Physiological Effects of Fatigue Lesson BM 2.1: Definition of Fatigue Lesson BM 2.2: Types of fatigue and Causes Lesson BM 2.3: Psychological Effects of Fatigue Lesson BM 2.4: Methods to Manage Stress and Fatigue 5 Module 1: Foundation Theory Lesson 1.1: The Principles for Success Lesson 1.2: Creating Outcomes with Positive Effect Lesson 1.3: Cause and Effect Lesson 1.4: The Mind-Body Connection Lesson 1.5: Neurological Connections Lesson 1.6: The Presuppositions for Life 6 Module 2: Communication Principles and Skills Module 2: Introduction Video Lesson 2.1: A Communication Model Lesson 2.2: Observing Body Language and Non-Verbal Communication Lesson 2.2.1: Behavioural Profiling Aide Memoire Lesson 2.2.2: Basic Behavioural Profiling Exercises Lesson 2.3: Rapport - What is it, how do we build and maintain it? Lesson 2.4: Our Senses and Language Lesson 2.4.1: Exercise - Sensory Preference Lesson 2.4.1 - Exercise Worksheet Lesson 2.5: Predicate Language Module 2 Assessment 7 Module 3: The Limbic System, Memory and Brain Activity Lesson 3.1: How the Limbic System Affects Memory Lesson 3.1.1: Memory Graphics - Downloads Lesson 3.2: Perceptual Blindness and Conscious Overload Lesson 3.3: Brain Activity and Brain Waves Lesson 3.4: Circadian Rhythm Lesson 3.4.1: Exercise Worksheet - Sleep Diary Lesson 3.5:Ultradian Rhythm Module 3 Assessment 8 Module 4: Influences on Your State of Mind, Emotions, Beliefs and Decisions Lesson 4.1: Influences on Your State of Mind Lesson 4.2: Emotional Response vs Decisions Lesson 4.3: Beliefs Lesson 4.4: Identifying Limiting Beliefs Lesson 4.4.1: Exercise Worksheet - Identify Your Limiting Beliefs Lesson 4.5: Limiting Beliefs - Framing Principle, Frame of Reference Lesson 4.5.1: Reframing, Schemas, Meaning Lesson 4.5.2 - Exercise Worksheet - Identify Your Frames of Reference, Schemas and Meaning Lesson 4.6: Values Lesson 4.6.1: Values Exercise Video Explanation Lesson 4.6.1 - Values Exercise WorkSheet Lesson 4.6.2: Beliefs Behind Your Values Video Explanation Lesson 4.6.2 - Exercise Worksheet 2 - Beliefs Behind Your Values Module 4 Assessment 9 Module 5: Behavioural Change Module 5: Introduction Video Lesson 5.1: The Behavioural Change Learning Cycle Behavioural Change Learning Cycle - Video Explanation Behavioural Change Learning Cycle PDF Lesson 5.2: The Intentional Change Model Lesson 5.2.1: Reflective Exercise - Who Helped Me and Who Tried Lesson 5.3: The Intentional Change Model Cont. Module 5 Assessment 10 Part 2 - Techniques Part 2 - Techniques Introduction 11 Module 6: Negative Thought Pattern Interrupt Lesson 6.1: Negative Thought Pattern Interrupt - What Is It? Lesson 6.2: NTPI - The Process Overview Lesson 6.3: NTPI - The Process in Detail Lesson 6.4: NTPI - Live Video Demo with Client 12 Module 7: The Whole Brain State Lesson 7.1: The Whole Brain State (WBS) - Description Lesson 7.2: WBS - The Process Lesson 7.3: The Whole Brain State - Live Video Demo with Client 13 Module 8: Anchoring Lesson 8.1: Brief History of Anchoring Lesson 8.2: Uses of Anchoring Lesson 8.4.1: Icarus Anchoring Process - PDF Download Lesson 8.4: The Anchoring Process Lesson 8.5: Anchoring - Live Video Demo with Client Lesson 8.6: Hot to Bring All Three Techniques Together 14 Bonus Module 3: Personal Needs Lesson B3.1: How are Your Personal Needs Being Fulfilled? Lesson B 3.2 - Exercise Worksheet - Hierarchy of Needs 15 Next steps More resources for you Before you go...

In today’s digital age, remote work is becoming the norm, but working from home isn't always as simple as it sounds. The Effective Remote Working Training Course has been designed to equip you with the key strategies to manage your time, space, and resources effectively. Whether you're a novice or already familiar with remote work, this course will provide you with the tools to optimise your productivity from the comfort of your home. You’ll discover essential tips for creating a productive work environment, managing distractions, and mastering communication in virtual teams. This course isn’t just about mastering tech tools but developing a mindset that fosters clear communication, focus, and balance. With expert-led guidance, you'll learn how to maintain motivation, meet deadlines, and work cohesively with colleagues across time zones, all while maintaining a healthy work-life balance. It’s about working smarter, not harder, in a way that suits your personal and professional life. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Effective Remote Working Module 01 : Introduction to Remote Working Module 02 : Ensuring Growth As a Remote Employee Module 03 : Setting Up Remote Office Module 04 : Virtual Collaboration and Working on Teams Module 05 : Strategies for Boosting Productivity Module 06 : Effective Communication Techniques Module 07 : Etiquette for Video and Audio Calls Module 08 : Staying Motivated and Competitive Learning Outcomes: Master Remote Work Foundations Develop a deep understanding of remote work principles and best practices. Drive Growth as a Remote Employee Implement strategies to achieve professional advancement in virtual environments. Optimise Your Remote Workspace Create a productive and ergonomically sound home office setup. Excel in Virtual Collaboration Hone skills for seamless teamwork and effective collaboration in virtual spaces. Boost Productivity with Proven Strategies Implement time management and productivity techniques for peak performance. Polish Communication in Virtual Settings Enhance written and verbal communication for virtual work environments. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals transitioning to remote work. Individuals seeking to enhance virtual collaboration skills. Remote employees looking to boost productivity. Freelancers and independent contractors. Managers overseeing remote teams. Students preparing for a virtual work landscape. Entrepreneurs building virtual businesses. Anyone eager to excel in remote work scenarios. Career path Remote Team Manager Virtual Project Coordinator Freelance Consultant Online Business Owner Virtual Communication Specialist Remote Productivity Coach Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Are you looking to enhance your Equality & Diversity in Workplace skills? If yes, then you have come to the right place. Our comprehensive course on Equality & Diversity in Workplace will assist you in producing the best possible outcome by mastering the Equality & Diversity in Workplace skills. The Equality & Diversity in Workplace course is for those who want to be successful. In the Equality & Diversity in Workplace course, you will learn the essential knowledge needed to become well versed in Equality & Diversity in Workplace. Our Equality & Diversity in Workplace course starts with the basics of Equality & Diversity in Workplace and gradually progresses towards advanced topics. Therefore, each lesson of this Equality & Diversity in Workplace course is intuitive and easy to understand. Why would you choose the Equality & Diversity in Workplace course from Compliance Central: Lifetime access to Equality & Diversity in Workplace course materials Full tutor support is available from Monday to Friday with the Equality & Diversity in Workplace course Learn Equality & Diversity in Workplace skills at your own pace from the comfort of your home Gain a complete understanding of Equality & Diversity in Workplace course Accessible, informative Equality & Diversity in Workplace learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Equality & Diversity in Workplace Study Equality & Diversity in Workplace in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Equality & Diversity in Workplace Course Equality & Diversity in Workplace Curriculum Breakdown of the Equality & Diversity in Workplace Course Understanding Diversity Understanding Stereotypes Breaking Down the BarriersVerbal Communication Skills Non-Verbal Communication Skills Being Proactive Coping with Discrimination Dealing with Diversity Complaints as a Person Dealing with Diversity Complaints as a Manager Dealing with Diversity Complaints as an Organization CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Equality & Diversity in Workplace course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Equality & Diversity in Workplace. It is also great for professionals who are already working in Equality & Diversity in Workplace and want to get promoted at work. Requirements To enrol in this Equality & Diversity in Workplace course, all you need is a basic understanding of the English Language and an internet connection. Career path The Equality & Diversity in Workplace course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Equality & Diversity in Workplace. Equality and Diversity Officer: £25,000 to £40,000 per year Human Resources (HR) Manager: £30,000 to £60,000 per year Diversity Consultant: £35,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Limited Time Offer is Active, Save Now: £401! Offer Ends Soon, Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Workforce Coordinator Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through this online training course. This Workforce Coordinator online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this course in around 7 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling in the Workforce Coordinator course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes: Instant access to verified and reliable information Participation in inventive and interactive training exercises Quick assessment and guidance for all subjects CPD accreditation for proof of acquired skills and knowledge Freedom to study in any location and at a pace that suits you Expert support from dedicated tutors committed to online learning Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now, and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support ****Course Curriculum**** Module 1: Understanding Management and Leadership What is Leadership? Characteristics of Leadership Importance of Leadership Role of a Leader Qualities of a Leader Leadership and Management Managers vs Leaders Leadership Styles DirectingCoachingSupportingDelegating Understanding Your Comfort Zone Types of Leadership Thinking Consequential Thinking and Decision Making Influential Leadership Leadership Ethics Module 2: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Cultivating Organisational Habits Module 3: Communication Skills Effective Listening Skills Verbal Communication Non-Verbal Communication Body Language in Communication Communication Strategies Benefits of Leadership Communication Module 4: Managing Meetings and Giving Feedback Meeting Process Cycle PurposeOutcomesStepsCapabilities Feedback Purpose and Function in Workgroups and Teams Meeting Checklist: From Planning To Follow - Up Preparing for the MeetingStarting the MeetingAdvancing the MeetingEnding the MeetingFollowing Up on Action Plans Module 5: Managing Change What is Change Management? The Change Cycle Human Reaction to change The Pace of Change Adapting to Change Module 6: Time Management Introduction to Time Management Aspects of Time Management Prioritising the Workload Overcoming Procrastination Managing Deadlines Effective Time Management at the Workplace The Pareto Principle and Tips for Time Management Multitasking Module 7: Stress Management Definition of Stress Meaning of Stress Understanding Stress How Stress Arises? Different Strategies to Manage stress Tips and Tricks for Stress Management Planning and OrganisationRoutineBe BOLD Module 8 Risk Management Introduction to Risk Management Risk Identification Risk Quantification Develop Contingency Plans Module 9: Global Project Management Introduction Dimensions of Global Projects A Framework of Good Practices for Global Project Management Global Project Management Framework Global Team Management Global Teams Category and Knowledge Areas Global Communication Global Communication Category and Knowledge Areas Global Organisations Global Organisations Category and Knowledge Areas Collaborative Tools and Techniques Global Tools and Techniques Categories and Knowledge Areas Module 10: Project Life Cycle Project Life Cycle Contrasting Project Life Cycle and Product Life Cycle Project DesignProject Management Process Module 11: Performance Management Definition of Performance management Components of Performance Management The Three Phases of Performance Management CoachingCorrective ActionTermination Kolb's Learning Cycle Goal-setting Theory of Motivation The Importance of Motivation Effective Perf Module 12:Employee Recruitment and Selection Procedure Attracting candidates Advertising E-recruitment Outsourcing recruitment Application forms Interviews Graphology Final stages Module 13: Employee Training and Development Process The justification for training Transferring training Systematic training Types of training Effective training practices Training techniques E-learning Module 14: Motivation and Counselling The process of motivation Types of motivation Motivation theory Instrumentality theory Content (needs) theory Herzberg's two-factor model Process theory Motivation strategies Module 15: Ensuring Health and safety at the Workplace Managing Health and Safety At Work The importance of health and safety in the workplace Benefits of workplace health and safety Health and safety policies Conducting risk assessments Accident prevention Measuring health and safety performance Health and safety training CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? Anyone interested in learning more about this subject should take this course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The Workforce Coordinator program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path After completing this Workforce Coordinator Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Digital certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Telesales Executive course might help you get there! Expand your expertise with high-quality training - study the Telesales Executive course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Telesales Executive online training course. The Telesales Executive course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Telesales Executive course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Telesales Executive training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Telesales Executive course: Module 1: Introduction to Tele Sales Executive Training Module 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing the Call Module 7: Opening the Callt Module 8: Structuring the Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Telesales Executive course. Certificate of Completion The learners have to complete the assessment of this Telesales Executive course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Telesales Executive course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Take your first step into the transformative world of adult counselling with this comprehensive course. Master essential counselling techniques, explore psychological issues in adults, and grasp the ethical and legal considerations of the field. Gear up for a fulfilling career as a professional counsellor in the UK.