1174 Courses delivered Live Online

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.

Join Heidi Steel, former teacher, child development and unschooling enthusiast for this webinar on the Power of Play. This webinar will explore the essential role of play in unschooling and how it contributes to children's learning, development, and well-being. Discover the benefits of play beyond the “Early Years.” Find strategies to keep play alive and tips for overcoming common challenges. Gain a deeper understanding of the important role of play in unschooling, Equip yourself with the knowledge and tools needed to create a rich, joyful and expansive learning environment for their children. A recording of this webinar is included and available for two weeks after the live event. These webinars are FREE for Unschooling Village Hub Members along with a back catalogue of Unschooling Webinars, regular live coaching sessions, and discounts on coaching and mentoring services. Sign up for just £20 per month. Yes! I want to join the LPL Unschooling Village Hub

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

The Power of Attitude Course Overview This course, The Power of Attitude, delves into the significant role attitude plays in shaping success across various aspects of life and work. It explores how mindset can influence decision-making, interpersonal relationships, and overall performance. Learners will discover how to harness the power of a positive attitude to overcome challenges, boost resilience, and foster a productive environment. The course offers valuable insights into the psychology behind attitude, providing practical strategies to adopt and maintain an optimistic outlook, ultimately enhancing personal and professional outcomes. By the end of the course, learners will have a clear understanding of how attitude affects success and how to leverage it for growth. Course Description The Power of Attitude covers essential aspects of how attitude impacts both personal and professional life. Topics include the psychology of attitude, the link between mindset and performance, techniques for cultivating a positive attitude, and the importance of maintaining a solution-focused approach. Throughout the course, learners will engage with content designed to shift their thinking and empower them to embrace challenges with confidence. Participants will gain an in-depth understanding of the attitudes that lead to success and how to transform negative thinking patterns into constructive behaviour. Learners will also develop strategies for fostering a positive workplace culture, enhancing productivity, and improving relationships. The course ensures that learners can apply these insights effectively, driving personal and professional transformation. The Power of Attitude Curriculum Module 01: Power of Attitude in Personal and Professional Success Module 02: The Psychology Behind Attitude and Behaviour Module 03: Shifting from a Negative to a Positive Mindset Module 04: The Role of Attitude in Leadership and Team Dynamics Module 05: Techniques for Maintaining a Positive Outlook Module 06: Overcoming Challenges with the Right Attitude (See full curriculum) Who is this course for? Individuals seeking to improve their personal and professional mindset. Professionals aiming to enhance their leadership and team-building skills. Beginners with an interest in self-development and attitude management. Those looking to boost their resilience and emotional intelligence. Career Path Personal Development Coach Leadership Consultant Human Resources Professional Team Manager or Supervisor Workplace Trainer

Aging & Longevity Course Course Overview: The "Aging & Longevity Course" is designed to equip learners with a deep understanding of the factors that influence aging and how to optimise longevity. Covering a range of essential topics, this course delves into the science of aging, effective strategies for reverse aging, skin health, nutrition, and lifestyle habits. Learners will gain valuable insights into the role of diet, routines, and supplements in promoting healthy aging. The course offers practical guidance for those looking to enhance their quality of life as they age, and provides actionable strategies for individuals of all ages to optimise their health and well-being. By the end of the course, learners will be empowered to make informed decisions about lifestyle and health practices to support long-term vitality. Course Description: This comprehensive course explores the science of aging and how to slow its progression through lifestyle adjustments, skin care, and the use of anti-aging supplements. Topics covered include understanding the biological mechanisms of aging, the impact of diet and exercise on longevity, and how daily routines can play a crucial role in reversing signs of aging. Learners will also discover the secrets to maintaining youthful-looking skin and the most effective supplements to combat aging processes. The course is structured to enhance knowledge about nutrition and lifestyle modifications that support overall health. By the end, participants will have gained the tools to adopt healthier habits that could contribute to a longer and more fulfilling life, promoting both physical and mental well-being. Aging & Longevity Course Curriculum Module 01: Introduction to Reverse Aging & Benefits Module 02: Lifestyle – Diet – Routines Module 03: Secrets to Younger-Looking Skin Module 04: Powerful Anti-Aging Supplements (See full curriculum) Who is this course for? Individuals seeking to improve their health and longevity. Professionals aiming to advance in health, wellness, or anti-aging industries. Beginners with an interest in aging science and wellness. Anyone looking to optimise their lifestyle for healthier aging. Career Path: Health and Wellness Coach Anti-Aging Consultant Nutritionist Skin Care Specialist Fitness Trainer focusing on Longevity

Sales Skills Course Overview This Sales Skills course provides a comprehensive foundation in essential sales techniques and strategies designed to boost performance and confidence in any sales environment. Learners will explore a wide range of topics from understanding customer behaviour to mastering effective communication and negotiation skills. The course is structured to help individuals develop the ability to present products persuasively, overcome objections, and close deals successfully. With a focus on both traditional and modern sales approaches, participants will gain the knowledge required to drive sales growth and build lasting customer relationships. By completing this course, learners will be equipped with valuable skills that enhance their professional effectiveness and open up new opportunities within sales and marketing roles. Course Description This course covers core areas essential to becoming a successful sales professional. Starting with the fundamentals of sales, it advances into specialised techniques such as sales hypnosis and persuasive presentations. Learners will study how to integrate sales with marketing efforts effectively and understand the dynamics of leverage and limitations in sales contexts. Emphasis is placed on developing strong communication skills, managing negotiations confidently, and handling customer interactions with professionalism. The course also addresses common challenges such as dealing with objections and provides tips and strategies to refine sales tactics. Delivered in a clear, professional format, the curriculum ensures that learners gain both theoretical knowledge and applied understanding suitable for a variety of sales roles across multiple industries. Sales Skills Curriculum Module 01: Introduction to Sales Module 02: Sales Growth Module 03: Sales Hypnosis Module 04: Sales Presentation Module 05: Sales and Marketing Module 06: Leverage and Limitations Module 07: Communication Skills Module 08: Sales Negotiations Module 09: Dealing with Customers Module 10: Handling Objections Module 11: Tips and Tricks for Sale (See full curriculum) Who is this course for? Individuals seeking to improve their sales performance and confidence. Professionals aiming to enhance their career in sales and marketing. Beginners with an interest in developing effective sales techniques. Customer service staff wanting to build better client relationships. Career Path Sales Executive Business Development Officer Account Manager Retail Sales Consultant Marketing Assistant Customer Relationship Manager

Change Management Course Overview This Change Management course provides a comprehensive understanding of the principles and practices essential for effectively managing organisational change. Learners will explore how change impacts individuals and organisations, and discover strategies to lead transitions smoothly. The course covers critical areas including communication, stakeholder engagement, and conflict resolution, equipping learners with skills to address resistance and foster a positive environment. By completing this course, participants will gain valuable insights into managing crises, performance, and stress during change initiatives, ensuring they are well-prepared to support sustainable organisational development. Ideal for professionals at all levels, this course enhances leadership capabilities and prepares learners to navigate the complexities of change with confidence and competence. Course Description This course delves into the multifaceted nature of change within organisations, examining its effects on individuals and wider business structures. Learners will study key theories and frameworks underpinning change management, alongside techniques for effective communication and stakeholder engagement. The curriculum emphasises human resource considerations, crisis and conflict management, and attention and performance optimisation during periods of transition. Additionally, the course addresses project management fundamentals, risk assessment, and strategies for managing stress associated with change. Through a structured and informative learning experience, participants will develop the analytical and interpersonal skills needed to lead change initiatives successfully and contribute to organisational resilience. The content is designed to support professional growth and adaptability in evolving work environments, adhering to UK English standards. Change Management Curriculum Module 01: Change Management Module 02: Change and the Individual Module 03: Change and the Organisation Module 04: Communication and Stakeholder Engagement Module 05: Human Resource Management Module 06: Crisis Management Module 07: Conflict Management Module 08: Attention Management Module 09: Performance Management Module 10: Project Management Module 11: Risk Assessment and Management Module 12: Stress Management (See full curriculum) Who is this course for? Individuals seeking to develop skills in managing organisational change. Professionals aiming to enhance leadership and team management capabilities. Beginners with an interest in organisational development and business management. HR practitioners, project managers, and team leaders involved in change initiatives. Career Path Change Management Consultant Human Resources Manager Project Manager Organisational Development Specialist Business Analyst Crisis and Risk Manager Performance and Productivity Coordinator

Weight Loss Coach Certification (Accredited): All Levels Course Overview The Weight Loss Coach Certification (Accredited): All Levels is designed to provide a comprehensive foundation for individuals looking to become qualified weight loss coaches. This course covers a broad range of essential topics, from weight loss nutrition and common diet plans to understanding the coaching process and motivation techniques. Learners will acquire a well-rounded understanding of the challenges and strategies involved in helping clients achieve sustainable weight loss. By the end of the course, learners will be equipped with the knowledge and skills to offer effective support and guidance to those on their weight loss journeys, ensuring they are prepared to step into coaching roles with confidence. Course Description This course delves into a variety of key aspects necessary for becoming a successful weight loss coach. Topics covered include weight loss nutrition theory, common diet plans, training principles, and problem-solving strategies for common weight loss obstacles. Learners will explore motivational techniques to inspire and maintain client progress, while also understanding how to build a personal brand as a weight loss coach. Throughout the course, students will be guided through each step of the coaching process and gain the expertise to assist clients in achieving lasting results. This course is suitable for individuals looking to develop their coaching practice, enhance their expertise, or start a career in the weight loss industry. Weight Loss Coach Certification (Accredited): All Levels Curriculum: Module 01: Introduction Module 02: Coaching Process Module 03: Weight Loss Nutrition Theory Module 04: Common Diets Explained Module 05: Weight Loss Training Theory Module 06: How To Solve Common Weight Loss Problems Module 07: Weight Loss Motivation Module 08: Building Your Brand (See full curriculum) Who is this course for? Individuals seeking to become certified weight loss coaches. Professionals aiming to expand their expertise in health and wellness. Beginners with an interest in nutrition, fitness, and coaching. Those wanting to transition into a career focused on client support and lifestyle coaching. Career Path: Weight Loss Coach Health and Wellness Coach Personal Trainer with a focus on weight management Nutrition Consultant Fitness Consultant

Listening Masterclass Course Overview: The "Listening Masterclass" is designed to enhance learners' listening abilities, focusing on effective communication and comprehension. This course delves into the key components of listening, exploring the difference between hearing and listening, as well as the nuances of active and passive listening. It highlights various listening types and offers techniques to improve listening skills. Upon completion, learners will be able to engage in more focused and empathetic conversations, benefiting both their personal and professional relationships. This course is ideal for those who wish to refine their communication abilities, develop stronger listening techniques, and understand the power of listening in various contexts. Course Description: This course provides a deep dive into the fundamentals of listening, including the distinction between hearing and listening, and the differences between active and passive listening. Learners will explore various types of listening, from empathetic to critical listening, and how each plays a role in communication. The course also covers practical strategies for enhancing listening skills, such as mindfulness techniques and the importance of body language. Learners will gain a comprehensive understanding of the benefits of listening, including improved personal interactions, better professional relationships, and enhanced problem-solving capabilities. By the end of the course, participants will be able to apply effective listening strategies in diverse situations, from the workplace to social interactions, resulting in stronger connections and more effective communication. Listening Masterclass Curriculum: Module 01: What are Good Listening Skills? Module 02: Difference between Active and Passive Listening Module 03: Difference between Listening and Hearing Module 04: Ways to Improve Your Listening Skills Module 05: Types of Listening Module 06: Benefits of Good Listening Skills Module 07: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their communication skills. Professionals aiming to enhance their ability to engage with others effectively. Beginners with an interest in refining their listening abilities. Anyone looking to foster stronger personal and professional relationships. Career Path Customer Service Representative Human Resources Professional Sales and Marketing Specialist Public Relations Officer Educational Instructor or Trainer Mediator or Conflict Resolution Specialist Healthcare Provider (e.g., Nurses, Therapists)

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist