56 Courses delivered Live Online

Dealing With Difficult People Training Course Overview The "Dealing With Difficult People Training Course" equips learners with the essential skills to manage challenging interactions effectively. This course focuses on understanding the root causes of difficult behaviours, improving communication strategies, and applying techniques to maintain professionalism. Learners will gain valuable insight into handling conflicts, reducing stress, and fostering positive relationships in both personal and professional settings. The course is designed to enhance interpersonal skills, build resilience, and provide practical tools for managing difficult individuals in various environments. Course Description This course delves into essential strategies for managing difficult people and challenging interactions. Topics covered include understanding the psychology of difficult behaviour, mastering communication techniques, and building effective coping mechanisms for stress. Learners will explore practical tips for improving relationships, solving problems, and applying conflict-resolution strategies in real-life situations. The course also includes a bonus video focusing on managing emotions and anger, providing additional insight into emotional intelligence. By the end, learners will have developed a comprehensive toolkit for managing difficult people in various contexts, from the workplace to personal life. Dealing With Difficult People Training Course Curriculum Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People – Relationships Module 05: Difficult People – Solutions Module 06: Problem-Solving Module 07: Final Notes and Tips Module 08: Bonus Video – Dealing With Emotions & Anger (See full curriculum) Who is this course for? Individuals seeking to improve their interpersonal communication skills. Professionals aiming to manage challenging behaviours in the workplace. Beginners with an interest in conflict resolution or psychology. Anyone looking to enhance their emotional intelligence and resilience. Career Path Human Resources Specialist Customer Service Manager Conflict Resolution Specialist Team Leader/Manager Counselling and Therapy Roles Customer Support Representative

Recruiting Talent and Termination Procedure Course Overview: This comprehensive course on "Recruiting Talent and Termination Procedure" provides an in-depth understanding of the recruitment process, effective interviewing methods, and employee termination procedures. Learners will explore a wide range of topics, from creating effective recruitment strategies to managing employee terminations in a legal and ethical manner. The course offers practical value by equipping learners with the necessary knowledge and skills to excel in HR roles and manage critical HR processes. On completion, learners will be prepared to contribute effectively to recruitment and employee management within an organisation. Course Description: This course covers the entire recruitment lifecycle, including the development of recruitment models, selection methods, and the nuances of human resource management. Key topics include virtual interviewing techniques, employee on-boarding strategies, and the legal and procedural aspects of employee termination. Through a structured learning experience, learners will develop skills in recruitment planning, interview preparation, and managing the complexities of terminating employment. With a focus on the latest HR practices, the course ensures learners are prepared to handle recruitment and termination tasks with professionalism and confidence. Recruiting Talent and Termination Procedure Curriculum: Module 01: Introduction to Recruitment Process Model Module 02: Recruitment Methods Module 03: Human Resource Management Module 04: Key Skills and Issues in Recruitment Function Module 05: Virtual Interviewing Module 06: Employee On-Boarding Module 07: Introduction to The Employee Termination Module 08: The Employee Termination Procedure Module 09: Employee Termination Letter and Guide (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of recruitment and employee management. Professionals aiming to advance their career in HR or recruitment. Beginners with an interest in human resource management. HR practitioners seeking to update their skills in recruitment and termination processes. Career Path: HR Manager Recruitment Consultant Talent Acquisition Specialist Employee Relations Officer HR Coordinator HR Director

Certificate in Lash and Brow Treatments Course Overview The "Certificate in Lash and Brow Treatments" offers an in-depth exploration into the techniques and skills required to perform high-quality lash and brow services. This course provides learners with comprehensive knowledge of brow lamination, tinting, and waxing, empowering them to build a solid foundation in the beauty industry. By the end of the course, learners will be equipped with the expertise to enhance their clients' lash and brow aesthetics with precision and care. Whether aiming to start a new career or add specialised skills to an existing beauty practice, this course is designed to offer a valuable skill set that meets the growing demand in the beauty market. Course Description This course covers a wide range of essential topics, including the tools and materials needed for lash and brow treatments, client consultations, and understanding contraindications to ensure safety. Learners will explore techniques such as tinting, brow lamination, and waxing, with video demonstrations of each process to provide detailed, step-by-step guidance. Additionally, bonus training on lash tinting will deepen learners' knowledge of the full range of lash and brow treatments. Throughout the course, learners will gain essential skills to perform these services with confidence and professionalism, ensuring a high standard of client satisfaction and safety. On completion, learners will receive a certificate recognising their new expertise in the beauty industry. Certificate in Lash and Brow Treatments Curriculum Module 01: Introduction Module 02: Things You Will Need for Your Treatment Module 03: Consultation and Patch Test Module 04: Contra-Indications Module 05: Tinting Module 06: Brow Lamination Video Module 07: Waxing Demo Videos Module 08: Bonus Lash Tint Training Module 09: Certificate Time (See full curriculum) Who is this course for? Individuals seeking to enhance their beauty therapy skills. Professionals aiming to specialise in lash and brow treatments. Beginners with an interest in the beauty industry. Beauty enthusiasts looking to expand their expertise. Career Path Brow Artist Lash Technician Beauty Therapist Salon Owner Beauty Consultant

Course Overview The Hairdressing and Barbering course offers a comprehensive introduction to the key skills and techniques required in the hair and beauty industry. This course covers essential areas such as hair cutting, styling, and shampooing, providing learners with the foundation necessary for a successful career. By the end of the course, students will have a solid understanding of hairdressing and barbering practices, enabling them to deliver high-quality services. Learners will gain confidence in applying industry-standard techniques and develop a keen eye for customer service. Whether you are new to the field or looking to expand your knowledge, this course is designed to equip you with the necessary skills to thrive in the ever-evolving hairdressing and barbering sector. Course Description This course delves into key topics, including the fundamentals of hair cutting, various hair styling techniques, and the best practices for shampooing. Learners will explore different hair types, cutting methods, and modern styles to meet client needs. The course also highlights essential customer service skills and professional conduct in the hairdressing and barbering industry. The learning experience is structured to guide participants through theory and practice, ensuring that they not only understand the theory behind hairdressing techniques but also develop an appreciation for customer interaction, professionalism, and time management in a salon environment. The aim is to ensure that learners are well-prepared for future roles within the industry, ready to provide excellent services to clients. Course Modules Module 01: Introduction Overview of hairdressing and barbering industry Health and safety standards in the workplace Customer service expectations Module 02: Hair Cutting Techniques for different hair types Scissors and clippers usage Creating various haircuts and styles Module 03: Hair Styling Styling tools and products Creating various styles for different occasions Understanding client preferences and matching styles Module 04: Shampooing Proper techniques for washing and conditioning hair Scalp care and treatments Selecting the right products for different hair types (See full curriculum) Who is this course for? Individuals seeking to start a career in hairdressing and barbering Professionals aiming to enhance their hair styling skills Beginners with an interest in the hair and beauty industry Those looking to expand their customer service and salon management skills Career Path Hairdresser Barber Salon Assistant Freelance Stylist Customer Service Representative in Haircare

Course Overview The Basics of Dog Grooming course offers a comprehensive introduction to the essential principles and practices of grooming dogs effectively and safely. Designed to equip learners with a strong foundation, this course explores every aspect of the grooming process, from the historical importance of grooming to modern health assessments and the correct use of grooming tools. By completing this course, learners will develop the confidence and knowledge to approach dog grooming with professionalism and care. The practical value lies in understanding how grooming contributes to animal wellbeing, hygiene, and overall appearance. Learners will gain insights into basic grooming techniques, handling grooming-related emergencies, and maintaining high standards of safety and comfort for pets. Whether for personal development or professional ambition, this course lays the groundwork for future expertise in dog grooming, enhancing career prospects and personal enrichment. Course Description The Basics of Dog Grooming course delves deeper into the knowledge and techniques required for effective grooming practices. It begins with an exploration of the history and purpose of grooming, highlighting its role in maintaining canine health and appearance. Learners will progress through essential topics such as conducting pre-grooming health assessments, preparing the grooming area, and selecting the appropriate tools and equipment. The course then covers core grooming techniques, providing guidance on coat maintenance, nail trimming, and ear cleaning. Attention is also given to managing grooming emergencies, ensuring that learners are prepared for unexpected challenges. Throughout the course, participants will build key competencies needed to support canine welfare, hygiene, and presentation. Delivered in a clear and structured format, the course ensures learners gain the theoretical understanding necessary to pursue further training or entry-level roles within the dog grooming industry. Course Modules Module 01: History and Purpose of Dog Grooming Module 02: Pre-Grooming Health Assessment Module 03: Prepping the Grooming Area Module 04: Required Tools and Equipments for Grooming Module 05: Basic Grooming Techniques Module 06: Grooming Emergencies (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of dog grooming and pet care. Professionals aiming to strengthen their foundational skills within the animal care industry. Beginners with an interest in entering the field of dog grooming and canine wellbeing. Pet owners looking to better understand grooming practices for their own dogs. Career Path Dog Grooming Assistant Professional Dog Groomer (after further study and certification) Pet Care Specialist Animal Welfare Worker Canine Beauty Consultant Pet Spa or Grooming Salon Employee

Front Desk Skills Training Level 3 Course Overview: The "Front Desk Skills Training Level 3" course provides comprehensive training for individuals seeking to enhance their front desk expertise. It covers essential areas such as customer service, communication, time management, and business writing, equipping learners with the skills needed to excel in a professional front desk or receptionist role. The course is designed to improve learners' organisational abilities, efficiency in managing tasks, and proficiency in handling a wide range of administrative duties. By the end of the course, learners will have a solid foundation in key front desk responsibilities, preparing them for a variety of roles in customer-facing environments. Course Description: This course offers in-depth coverage of essential front desk skills, including telephone etiquette, managing business correspondence, travel arrangements, and the organisation of meetings and conferences. Learners will gain the ability to effectively manage time and maintain accurate records, develop strong business writing skills, and master organisational tasks crucial to front desk operations. The course also focuses on enhancing communication and customer service capabilities, ensuring learners are well-equipped to represent their employer with professionalism. With a balanced focus on administrative tasks and customer interaction, the training prepares individuals to thrive in dynamic front desk roles, enabling career progression in various industries. Front Desk Skills Training Level 3 Curriculum: Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash (See full curriculum) Who is this course for? Individuals seeking to enhance their front desk skills. Professionals aiming to improve their administrative and communication abilities. Beginners with an interest in administrative or customer service roles. Those seeking career advancement in office management or receptionist positions. Career Path Front Desk Receptionist Office Administrator Executive Assistant Customer Service Representative Administrative Assistant Office Manager Travel Coordinator Conference and Event Coordinator

Domestic Violence and Abuse Awareness Diploma Course Overview This Domestic Violence and Abuse Awareness Diploma provides a comprehensive introduction to recognising, understanding, and responding to domestic violence and abuse. The course equips learners with the knowledge to identify different forms of abuse, assess risks, and understand the profound impacts on victims and children. It emphasises the importance of supporting victims effectively and navigating the relevant UK legislation. Learners will develop skills essential for safeguarding and reporting, alongside accurate record keeping. Ideal for those wishing to increase awareness or pursue careers in social care, healthcare, education, or community support, this diploma fosters confidence and competence in addressing sensitive issues with professionalism and compassion. Course Description This course delves deeply into the nature and dynamics of domestic violence and abuse, exploring its various forms and the psychological, physical, and emotional consequences for victims, including children. Learners will examine risk assessment techniques and appropriate methods for supporting victims, while gaining a clear understanding of the UK legal framework governing domestic abuse. The programme also covers essential administrative skills such as incident reporting and record keeping to ensure accountability and protection. Delivered in a structured format, the course offers a thorough learning experience designed to build expertise for those working or intending to work in sectors focused on safeguarding, welfare, and community assistance. Domestic Violence and Abuse Awareness Diploma Curriculum: Module 01: Introduction to Domestic Violence & Abuse Module 02: The Components of Domestic Violence Module 03: The Impact of Domestic Violence on Victims Module 04: The Impact of Domestic Violence and Abuse on Children Module 05: Assessing the Risks of Domestic Violence and Abuses on Children Module 06: Supporting the Victim and Reporting Incidents Module 07: Record Keeping Module 08: Domestic Violence and Abuse Legislation in the UK (See full curriculum) Who is this course for? Individuals seeking to understand domestic violence and abuse awareness. Professionals aiming to enhance their safeguarding and support skills. Beginners with an interest in social care, health, or community support. Volunteers and advocates working with vulnerable populations. Career Path Safeguarding Officer Social Care Worker Healthcare Support Worker Community Support Worker Victim Support Advisor Early Years Practitioner

Sports Therapy Course Overview This Sports Therapy course is designed for individuals interested in understanding the role of therapy in sports injury management and prevention. Covering essential aspects like anatomy, kinesiology, injury assessment, and rehabilitation, the course prepares learners for a career in the field of sports therapy. It combines theoretical knowledge with practical techniques for treating a wide range of injuries, from common strains to major trauma. Upon completion, learners will be equipped to manage sports injuries effectively, offering crucial support to athletes and active individuals. This course offers an in-depth understanding of injury treatment, rehabilitation, and sports-specific therapy approaches, making it ideal for those aiming to enter the sports therapy or sports medicine sector. Course Description Throughout this course, learners will explore a wide array of topics, including injury prevention, sports nutrition, and various treatment techniques. The course delves into anatomy, kinesiology, and biomechanics, equipping students with the knowledge needed to understand the physical impact of sports on the body. Learners will gain a comprehensive understanding of injury assessment, treatment methods, and rehabilitation strategies. They will also examine the role of nutrition in performance and recovery. By the end of the course, students will have developed the skills to assess, treat, and rehabilitate a variety of sports injuries. The learning experience is structured to ensure a thorough grasp of theory, which is complemented by the understanding of its application in real-world scenarios. Sports Therapy Curriculum Module 1: Introduction to Sports Therapy Module 2: Professionalism and Ethics of Sports Therapy Module 3: Anatomy & Kinesiology Module 4: Assessment of Sports Injuries Module 5: Sports Injuries Depend on Sports Profile Module 6: Common Sports Injuries Module 7: Major Sports Injuries Module 8: First Aid Treatment Module 9: Sports Nutrition Module 10: Rehabilitation Exercise Module 11: Sports Massage Treatments Module 12: Hydrotherapy & Electrotherapy (See full curriculum) Who is this course for? Individuals seeking to pursue a career in sports therapy. Professionals aiming to enhance their knowledge of injury management. Beginners with an interest in sports and injury prevention. Anyone interested in improving their understanding of sports therapy and rehabilitation. Career Path Sports Therapist Sports Medicine Specialist Physiotherapist Personal Trainer Athletic Trainer Rehabilitation Specialist Fitness Coach Sports Nutritionist

Gain Confidence and Presence as a TV Presenter Course Overview: "Gain Confidence and Presence as a TV Presenter" is an engaging and comprehensive course designed for aspiring TV presenters who wish to enhance their on-screen presence. It covers the essential skills and knowledge required to succeed in this field, focusing on confidence-building, presenting techniques, and key industry practices. Learners will gain the ability to speak confidently in front of the camera, handle teleprompters, and create a professional showreel, ultimately helping them to establish a strong and compelling presence in the media. This course is ideal for those looking to build a career as a TV presenter, as it provides the tools and techniques needed to excel in both live and recorded broadcast settings. Course Description: This course delves into the core aspects of becoming a successful TV presenter, with a focus on building confidence and mastering key techniques. Participants will explore various topics such as understanding the role of a presenter, the qualifications and skills required, and the best practices for speaking in front of the camera. Additionally, the course covers teleprompter use, creating showreels, conducting interviews, and crafting scripts for effective presentation. Learners will gain valuable insights into the nuances of TV presenting, allowing them to present with clarity, confidence, and professionalism. By the end of the course, learners will have the knowledge and skills needed to step into the world of television presenting, whether for news, entertainment, or specialised broadcasts. Gain Confidence and Presence as a TV Presenter Curriculum: Module 01: Who is a TV Presenter? Module 02: Qualifications and Skills Required to Become a Presenter Module 03: Essentials to Become a Presenter Module 04: Talking To/ Speaking in Front of The Camera Module 05: Talk Back and Teleprompter Module 06: Creating a Showreel Module 07: Interviewing Techniques Module 08: Scripting Techniques (See full curriculum) Who is this course for? Individuals seeking to build a career as a TV presenter Professionals aiming to enhance their public speaking skills Beginners with an interest in media and broadcasting Those looking to improve their on-screen presence and confidence Career Path: TV Presenter News Anchor Broadcast Journalist Entertainment Host Media Consultant Radio Presenter Content Creator for TV or Online Platforms

Sales Skills Course Overview This Sales Skills course provides a comprehensive foundation in essential sales techniques and strategies designed to boost performance and confidence in any sales environment. Learners will explore a wide range of topics from understanding customer behaviour to mastering effective communication and negotiation skills. The course is structured to help individuals develop the ability to present products persuasively, overcome objections, and close deals successfully. With a focus on both traditional and modern sales approaches, participants will gain the knowledge required to drive sales growth and build lasting customer relationships. By completing this course, learners will be equipped with valuable skills that enhance their professional effectiveness and open up new opportunities within sales and marketing roles. Course Description This course covers core areas essential to becoming a successful sales professional. Starting with the fundamentals of sales, it advances into specialised techniques such as sales hypnosis and persuasive presentations. Learners will study how to integrate sales with marketing efforts effectively and understand the dynamics of leverage and limitations in sales contexts. Emphasis is placed on developing strong communication skills, managing negotiations confidently, and handling customer interactions with professionalism. The course also addresses common challenges such as dealing with objections and provides tips and strategies to refine sales tactics. Delivered in a clear, professional format, the curriculum ensures that learners gain both theoretical knowledge and applied understanding suitable for a variety of sales roles across multiple industries. Sales Skills Curriculum Module 01: Introduction to Sales Module 02: Sales Growth Module 03: Sales Hypnosis Module 04: Sales Presentation Module 05: Sales and Marketing Module 06: Leverage and Limitations Module 07: Communication Skills Module 08: Sales Negotiations Module 09: Dealing with Customers Module 10: Handling Objections Module 11: Tips and Tricks for Sale (See full curriculum) Who is this course for? Individuals seeking to improve their sales performance and confidence. Professionals aiming to enhance their career in sales and marketing. Beginners with an interest in developing effective sales techniques. Customer service staff wanting to build better client relationships. Career Path Sales Executive Business Development Officer Account Manager Retail Sales Consultant Marketing Assistant Customer Relationship Manager