203 Courses delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Level 2 Nutrition and Health Course - RSPH This nutrition course is useful for those who wish to gain or enhance their nutrition and health knowledge. Objectives of this nutrition course are: The course will enable participants to: • Understand healthy eating guidelines and how these differ from the average UK diet • Identify factors that influence food choice • Know how to source nutrition information from reliable sources • Identify the main diseases in the UK that are linked to food intake and state how food/drink choices, preparation and cooking methods can impact on a person’s health • Describe how food allergies and food intolerances can affect individual wellbeing • State how food/menu labelling helps the consumer identify healthy options as part of a healthy diet The course is suitable for those working in catering, care, leisure, public health and fitness sectors. Also suitable for beauty therapists, childminders, nannies or anyone interested in nutrition for personal reasons. Taught by our BSc Hons Nutrition and Dietetics trainer. This Level 2 Nutrition course takes place online, via a video conferencing webinar platform. Our highly experienced nutrition trainer, will take you through the course content. You will take part in some course activities and a mock (practice) exam. You will have 30 min lunch break and a short comfort break mid afternoon. The special offer only applies to candidates who attend online training. Attend a one day training course (online) and sit your exam at our office in London, close to Clapham Junction station. Exams are usually scheduled for Saturday or Sunday early morning. All course material will be emailed to you to print or, for a small additional fee, the materials can be posted to you. Contact us to book training. We also provide this training course at business locations.

“Photography is more than a medium for factual communication of ideas. It is a creative art" - Ansel Adams Photoshop For Photographers When you're ready to take the next step in your photo-education and learn to use Photoshop - our Photoshop for Photographers course will take you from Photoshop novice to someone who can confidently navigate it and use its super powerful tools to take your photos beyond what you thought was possible! So if you've ever dreamt about being able to use Photoshop, maybe even got as far as opening it and quickly get overwhelmed with all that's packed inside - we've got you. KEY COURSE INFO: Course type: Instructor-led Course level: 2 levels - Essential Photoshop ( L1) and Creative Photoshop (L2) Course duration: each course level consists of 4 weeks + prep module Course format: Online course with step by step tutorials, instructional videos and interactive edit-along live classes, feedback on your learning and support group WHAT YOU LEARN: Our Photoshop for Photographers is a 2 level course - the first one covering all the key aspects of understanding how to navigate and work in Photoshop along with its most widely used tools and techniques, the second one building on top of that to really boost the creative uses you can apply it to.  This incredibly in-depth course has everything you need as a photographer who wants to harness this amazing tool.  What you learn: from basic Photoshop tools to more complex photo manipulations, from playing with colour to portrait retouching, from adding light to removing any unwanted object from your photos and lots, lots more. key photoshop tools object removal and placements - face / sky swaps Overlays & blending modes The art of adding light Skin editing and retouching introduction to compositing THIS IS THE COURSE FOR YOU IF : You you already know basics of editing (in Lightroom) but want to take them further into Photoshop ( where more fun happens) You tried using Photoshop before only to close it immediately after opening due to all the overwhelmingly unfamiliar tools and options You followed youtube tutorials before but beside replicating what the person did exactly, you still don't really have a good idea of how to use Photoshop - or why you should!? You want to be able to take advantage of the tools that are missing in Lightroom or do not give you sufficient control over them to do the job seamlessly - such as precise ways of removing unwanted objects in your image - Photoshop's powerful tools, such as the Content-Aware Fill and Clone Stamp enable you to remove distracting objects or people from your photos, ensuring the focus remains on the subject You want to be able to manipulate or replace elements in your images - from turning your background blurry to replacing blank skies, doing face swaps and more You want to be able to bring beautiful light into your images - from haze to sun rays, from - with colours that pop and light that's perfectly balanced You want to be able to take yoru portraits to a new level - remove blemishes, retouch skin,and correct imperfections, giving your images a polished and professional finish. You desire to create stunning composites: With Photoshop, you can combine multiple images seamlessly to create captivating composite photos. This skill is particularly useful for photographers who want to tell stories or create imaginative and surreal images. ONE COURSE - 2 LEVELS ESSENTIAL PHOTOSHOP Pick this course if you're new to Photoshop or do not have a lot of experience in Photoshop In this course you learn to : Navigate the software and set it up for a proper, smart, non-destructive workflow Discover all the essential tools and techniques that take your images way beyond what you could do in Lightroom Learn the key skills : from masks to brushes, from blending modes to selections, from cloning to canvas extensions, from face swaps to sky swaps - and more!! CREATIVE PHOTOSHOP Pick this course if you're already familiar with the basic tools and ways of working in Photoshop  In this course you take all that you learned in the Essentials course and turbo boost it for creativity. You'll learn : How to play with light, colour and blur for unique creative outcomes How to get more out of the familiar tools - so advanced brushes, advanced selections, advanced blending More fun skills : from skin edits to retouching, from stitching photos to involved composites, from creating effects such as neon glow to turning your photos into comics and more! Learn more about Creative Photoshop WHAT'S INCLUDED IN EACH OF OUR PHOTOSHOP COURSES: 4 core modules - each with detailed step by step tutorials, downloadable videos and PDF workbooks Support Facebook group Weekly edit-along live webinar Practice files to learn on Feedback on your images ESSENTIAL PHOTOSHOP Next Essential Photoshop course starts 15 January 2024 The way you work in Photoshop is very different compared to Lightroom and a big learning curve for anyone who begins learning it for the first time. It's also a big reason why a lot of photographers open it for the first time, find it hard to recognise any familiar tools or make them work on the image and the give up.  In this course we take you through it step by step. We show you around this tool and teach you how to use it in a way that's smart, non-destructive, flexible and making the most of its amazing features.  Here is a non-exhaustive list of what you will learn:  A thorough understanding of Layers, masks and brushes - you cannot really work effectively in Photoshop if you do not know how to use these tools. An absolute must! Key Photoshop tools - Photoshop is a hugely vast tool used by lots of different creative professions and depending on what you use it for, you will be using different tools. We introduce you to the ones that are key for a photographer! Working with Adjustment layers - these fantastic tools allow you to change colours, adjust tone and mood of images Removing and replacing parts of your photos - powerful selection, healing, cloning, content aware tools and more to allow you to clean up your images of everything that's undesirable or distracting in your images Simple composites ( Face swaps / Sky swaps) - while composites can be hugely complex and challenging, we show you how to get started with a few simple - but effective ones!Understanding Precision tools and filters for blurring and sharpening Blending modes and their immense potential for transforming your images with the tools you already know - from working with overlays to CREATIVE PHOTOSHOP Next Creative Photoshop course starts 15 April 2024 In Level 2 we build on the foundation we establish in Level 1 and start applying what you have learned more creatively - as well as learning more tools, more techniques and starting more fun projects. This is where we really get to have fun with those powerful tools - we learn not just how to fix and clean up undesirable elements from the photos, but how to creatively treat them so that they reflect your creative vision and imagination.  The magic of Colour and blur - adding mood and softness to images to transform the images . We use several creative techniques to completel;y transform the images Adding and creating light effects in Photoshop - from light beams to sun burtsts to rainbows! Step by step skin editing and portrait retouching - from adjusting skin tones, removing unwanted colour casts, disappearing blemishes and creating highend, polished portraits that still retain healthy skin texture Using smart filters and creative adjustment layers to achieve effects such as turning your images into cartoons, watercolours or neon effects Working with and creating your own custom brushes, overlays etc - the power of photoshop brushes has to be experienced to be believed - from adding light rays to Playing with composites - adding magic to your images or creating new scenes and stories from scratch PHOTOSHOP For Photographers  Photoshop courses - KEY INFO Essential Photoshop ( Level 1) - 4 week course, starts 15 Jan 2024 Creative Photoshop ( Level 2) - 4 week course, 15 April 2024 Course cost: BOOKING A SINGLE COURSE: £179 ( payment plans available ) BOOKING A BUNDLE: Book Level 1 and Level 2 together :  £259  (payment plans available )  PHOTOSHOP FOR PHOTOGRAPHERS Each course consists of 4 weekly modules with step by step illustrated tutorials and videos + prep module weekly edit along class online class ( also recorded) feedback and advice on your edits private support group PDF workbook and downloadable videos Practice images to learn on COURSE PREREQUISITES: Adobe Photoshop software installed on your computer or tablet.This can be purchased either as a standalone Photoshop Subscription or as part of the Photography Plan which includes also access to Lightroom and Lightroom Classic. Please note that you need to ensure that your computer can run Photoshop - please follow Adobe minimum system requirements guidelines

Essential trauma awareness training on the causes, symptoms and best ways to treat PTSD Join our expert tutor live online to deepen your understanding of trauma and our responses to it – recovery is possible… Accredited CPD Certificate: 6 hours Length: 1 day (9.15am - 4.00pm GMT) Excellent online trauma course! I've worked with complex trauma for over 5 years and there was still plenty for me to take away...KAT MARLOW, PSYCHOTHERAPIST Why do some people become traumatised and others not? What makes an event traumatic? Why are the symptoms of trauma so many and varied? What happens if someone freezes – or experiences a shutdown or dissociative response – during a traumatic event? Live Online Training – Join Ros Townsend on Tues 16th April 2024 to find out the answers to these questions, and many more… You’ll also have time to ask your own questions and benefit from the group discussions. Once you’ve booked you’ll receive emailed confirmation – you’ll get your Zoom link the day before the event. Limited numbers – book soon to ensure your place. BONUS RECORDING – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. This inspiring and helpful online course with Ros Townsend, a highly experienced psychotherapist and trainer who specialises in treating trauma, will give you a thorough, clear understanding of how and why we can be impacted by traumatic events, what is happening in our brains, what causes post-traumatic stress (PTS) symptoms, why we respond in different ways (fight, flight, freeze or shutdown/dissociation), how to help someone who is suffering, when to seek professional help – and more. Why take this course Suffering from trauma, whether from a single incident or multiple events spread over the course of many years, can have a significantly detrimental impact on a person’s mental and physical health, and their quality of life. It can also greatly affect the lives of those around them. Since the Covid-19 Pandemic, more people than usual have experienced extremely stressful, distressing and/or frightening events, and many are finding that it has left them with symptoms of post-traumatic stress which can, in themselves, be very frightening. Recovery is possible – understanding is key Understanding what causes PTSD symptoms, how our brains and bodies react to distressing events and what makes us vulnerable to becoming traumatised, are all key to successful recovery. This knowledge creates a firm foundation on which to build successful coping strategies and clarifies what needs to happen to enable successful self-help and recovery. During the day you will also gain a clear understanding of how to spot the ‘early warning signs’ of trauma, before they go on to affect further areas of someone’s life, which red-flag signs indicate that it is time to seek professional help, and how trauma specialists are able to help people recover, from even the most difficult times, effectively – and lots more. Jam-packed full of essential information and important insights, real-life case studies and tips, this trauma course clarifies the different ways trauma can impact on people, leaving you better equipped to help support recovery and build resilience. It is an essential course for anyone who works with distressed people or who wishes to support someone they care for in their recovery from trauma, or for those simply wishing to better understand what they, or someone they care for, are experiencing. You will have plenty of time to ask questions throughout the day as the course is designed as a balance between structured learning, group discussion and activities (it is a live, expanded version of our shorter online course: Understanding Trauma). Ros is a brilliant teacher and presenter. She made the whole course interesting, engaging and informative as well as very supportive. She was also very patient with all our questions!GEMMA ROGERS, COUNSELLOR/COACH What you will learn A clear understanding of what trauma is – and the different survival responses we have evolved to help us deal with it What happens in our brains when we experience a traumatic event Why some people are affected by traumatic events, but not others What makes something ‘a trauma’ What symptoms may indicate that someone has been traumatised Why post-traumatic stress (PTS) occurs and the many different ways it can present The physical and psychological causes of post traumatic stress symptoms such as flash backs, hypervigilance, anger, poor sleep, poor memory, physical pain, difficulty thinking, digestive problems, low mood, apparent over-reaction to non-threatening situations Why PTS symptoms can develop years after a traumatic event The fight, flight and freeze response – its impact on our brain and body, and why it can be triggered inappropriately Why experiencing trauma in a passive survival state – such as freeze, shutdown or a dissociative state – can affect an individual particularly deeply How high emotional arousal impacts on our ability to think clearly Why our brains evolved this way Why some people experience trauma in a passive survival state such as freeze, shutdown or a dissociative state – and why we shouldn’t feel ashamed or guilty if we do The double whammy that comes with the ‘freeze’ response Why some sufferers experience ‘shutdown’ or dissociation as a result of trauma – and how this can lead to feelings of shame or guilt Why anger and other strong emotions can follow when someone comes out of a shutdown state during recovery from trauma How traumatic memories can stay ‘live’, keeping us on constant alert for danger ‘The straw that broke the camel’s back’: why one seemingly small event can tip someone into PTSD after years of exposure to other distressing events The importance of pattern-matching in understanding how our brains work Why post-traumatic stress triggers seemingly inappropriately extreme fear reactions The far-reaching impacts of unresolved trauma, including the development of co-morbid conditions and unhelpful coping strategies, such as addictions How unresolved trauma can lead to depression – the trauma / depression cycle Differences when treating single incident trauma, multiple trauma or ‘complex trauma’ When to seek professional help – spotting the ‘red-flag’ signs that you, or someone you care for, might need further support Where to find effective professional help An understanding of how the rewind technique works; its many advantages and applications The common elements of all effective treatments for post traumatic stress (PTSD) How we need to adapt traditional approaches to treating trauma for those experiencing shutdown or dissociative symptoms in the present Working holistically from the human givens approach The natural way we recover from distressing events What we all need as human beings to live emotionally healthy lives How to best employ self-help strategies to support your own recovery or to help others’ suffering from the effects of trauma How to build resilience and recover from symptoms How to access the ‘recovery zone’ Using breathing techniques with clients suffering from trauma Self-help strategies for improving your mental health and minimising traumatic symptoms A wonderfully informative course – I learned so much about traumaCOUNSELLOR Please note This live online training course is an expanded, live version of our shorter online course: Understanding Trauma. If you work with people with Complex Trauma, you may also like our attended workshops: Complex Trauma: Working effectively with challenging cases. Who this workshop is suitable for Anyone interested in understanding trauma and the many different ways it can present, the physical and psychological causes of post traumatic stress symptoms (PTSD), and what can be done to help – whether for personal or professional reasons. Anyone working with traumatised people including health and welfare professionals, such as: psychologists, counsellors, psychotherapists, mental health nurses, psychiatrists, school counsellors, student wellbeing officers, doctors, nurses, OTs, social workers, health visitors, youth workers, outreach, support workers, clinical psychologists, midwives, welfare officers, youth workers, hypnotherapists Anyone working with traumatised members of public services, such as: firefighters, police, paramedics and military personnel Family members of a traumatised individual who wish to understand more about how they can support their recovery or help them to access support Individuals wanting to understand more about their own experience of symptoms relating to trauma and learn more about what effective support is available – you will find the information on this course hugely helpful. Please note As the course deals with the subject of trauma, participants should be aware that discussion of specifically chosen examples of trauma and PTS symptoms will take place, for illustrative purposes, during the day. These will be generic examples for teaching purposes, however, and will not go into unnecessary detail or be voyeuristic or inherently distressing. Participants on the course will not at any stage be expected or put under pressure to discuss or disclose details of any personal experiences of a traumatic nature that they may have had. Course Programme The ‘Trauma: Patterns from the Past’ live online course starts at 9.15am and runs until 4.00pm. 9.15am Join the Zoom meeting 9.30am Introducing PTS 11.00am Comfort break and discussion 11.30am Understanding PTS 1.00pm Lunch break 1.45pm Red-flag signs – when to seek professional support 2.45pm Comfort break and discussion 3.00pm Self-help strategies 4.00pm Day ends This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

With the ongoing impact post pandemic and the shift to more remote working longer term, managing the mental health and well-being of our lawyers has become more important than ever. We know that as a HR professional / Head of People, you play a crucial role in ensuring the mental health and well-being of your firm. Often juggling this alongside many other responsibilities and demands on your time. A Head of People recently commented on what a lonely role this can be and we want to offer some support. That's why we're excited to invite you to our upcoming webinar on managing mental health and well-being in your firm. Webinar host, lawyer, coach and trainer specialising in lawyer wellbeing for the last 7 years, will offer valuable insights and practical tips on how you can support your lawyers' mental health during increasingly challenging times.

Course Overview The Diet and Nutrition Specialist Course provides a comprehensive introduction to the principles of healthy eating, nutrient functions, and dietary management. This course is designed to equip learners with an in-depth understanding of food science, digestion, nutritional needs across different life stages, and the role of diet in preventing and managing health conditions. Throughout the course, students will explore a variety of essential topics, from macronutrients and micronutrients to food intolerances and women’s health concerns. Upon completion, learners will possess the knowledge to interpret food labels, recommend balanced diets, and understand the nutritional considerations for various groups. This course holds immense value for anyone wishing to enhance their expertise in dietetics or pursue a career focused on promoting health and wellbeing. Learners will leave with the ability to make informed nutritional assessments and offer evidence-based advice for healthy living. Course Description The Diet and Nutrition Specialist Course offers a structured learning journey through the fundamentals of food and nutrition, covering key topics essential for understanding human health. Learners will delve into the classification and function of macronutrients and micronutrients, explore the processes of digestion, absorption, and detoxification, and examine how nutrition impacts common health conditions such as heart disease, cancer, and diabetes. Further areas of focus include energy requirements, managing food allergies, maintaining a healthy weight, and specific nutritional needs during pregnancy and infancy. The course is delivered through engaging lessons designed to build both theoretical knowledge and critical thinking skills. By completing this course, participants will develop a robust foundation in nutrition science, enabling them to confidently address dietary concerns, support wellness initiatives, and contribute to healthier communities. This programme is ideal for those committed to advancing their knowledge of nutrition within a professional or personal context. Course Modules Module 01: Basics of Food and Nutrition Module 02: Macronutrients: Classification & Functions of Carbohydrates Module 03: Macronutrients: Classification & Functions of Lipids and Proteins Module 04: Micronutrients I & II Module 05: Digestion and Absorption Module 06: Detoxification Module 07: Healthy & Balanced Diet and Food Labelling Module 08: Average Requirements for Energy and Nutrients Module 09: Food Intolerances and Allergies Module 10: Health Conditions: Heart Disease, Cancer & Diabetes Module 11: Maintaining a Healthy Weight and Eating Problems & Treatments Module 12: Women’s Health Care & Common Concerns During Pregnancy Module 13: Nutrition for the Baby & Special Foods (See full curriculum) Who is this course for? Individuals seeking to gain a comprehensive understanding of diet and nutrition. Professionals aiming to enhance their career in health, wellness, or nutrition advisory roles. Beginners with an interest in nutrition, healthy eating, and human health. Health enthusiasts wanting to deepen their knowledge of dietary science. Career Path Nutrition Advisor Diet and Wellness Consultant Health Coach Community Health Worker Food and Nutrition Educator Public Health Assistant Healthcare Support Roles

LEARN HOW TO BECOME A WEIGHT MANAGEMENT CONSULTANT WITH THE CLIENT'S HEALTH & WELLBEING AT THE CORE. A MESSAGE FROM THE AUTHOR As you enter into this study, I want you to be fully aware of what lies before you. If you save people from overweight, you will also increase life-expectancy and/or prevent the onset of serious debilitating diseases. There will also be those clients whose life has been long limited in a psychological sense and you will be able to help them to restore their sense of verve and vitality so they can again live life to the fullest extent. This will be done through learning special expertise both technically and in person-to-person relations. With these words of encouragement, I warmly welcome you to this course of study where the amount of potential job satisfaction is incalculable. DR. LAWRENCE PLASKETT Course Duration 12 months Study Hours 200 hours Course Content 13 sections Course Fee £475 Course Overview The Plaskett Weight Management Consultancy course will provide you with a detailed, systematic and scientifically-based training, fuller than any other we know of in the field. It will enable you to practise as a well-informed Weight Management Consultant and most importantly, you will be able to help and support individuals in their quest to lose weight whilst maintaining health and well-being. Learn the Basic Elements of Nutrition You will gain an understanding of the basic elements of nutrition with a focus on the key nutrients in order to avoid deficiencies when working with weight loss clients. Create Individualised Weight Loss Programmes You will develop the confidence to be able to make informed choices from a wide span of weight loss options and avoid the use of rigidly fixed methods, thereby delivering programmes best suited to individual needs. Become a Skilled Adviser You will learn the skills to be able to counsel on a one-to-one basis, we believe that this favours the resolution of individual circumstances and problems. You will receive the training to see your clients through every stage of the process, thereby maximising their chances of success. Expand Practice of Current Health Professionals In addition to those wanting to set up practice as a Weight Management Consultant, this course is ideally suited to current health & fitness professionals looking to enhance their practice. BREAKDOWN OF THE COURSE SECTIONS The Weight Management Consultancy Diploma includes the following 13 sections: SECTION 1 BASIC SCIENCE SUPPORT Whilst our main concern will be with weight loss, we need to understand some of the basic aspects of nutrition. These deal with the key nutrients that we have to control to reduce weight. They will also help us to understand how to lose weight without developing deficiencies.  In Section 1, we begin the study of nutrients and foods by looking at the main bulk nutrients that our diets contain: protein, carbohydrate and fat. Before one can consider individual vitamins and minerals, one has to know about the nutrients that make up most of our diets, namely the bulk nutrients. These are the suppliers of food energy and ultimately help to decide an individual's size. You will need to understand these so as to manipulate them with skill. Areas Covered What are the bulk nutrients? Chemical elements contained in the bulk nutrients Proteins Carbohydrates Fibre Fats The energy reserve role of fat The lipoproteins of the blood SECTION 2 UNDERSTANDING THE FIELD & NATURE OF THE PROBLEM This section introduces the basic ideas of the training. The purpose of this course of training is to enable the student to help others who are overweight or obese to lose weight, and to do so in a professional manner. At the same time, it aims to motivate you and empower you to set up a practice as a ‘Weight Management Consultant’ that will lead to your gaining a good reputation in this field, developing a panel of satisfied clients and bringing you both status and income.  Since losing weight is not easy, one has to be aware of all the different methods and ramifications that are a part of this intriguing subject. The professionalism comes from knowing a number of different “ways in” to help the clients and also from being able to develop awareness of the individuality of each client. This will put you in a position to find the best and most successful route to weight loss for each person who consults you. This will mean giving individual advice, not just the same advice to everyone. By recognising individuality we earn the client’s trust and appreciation and we also increase the chances of achieving the fullest possible success by being in a position to find individual solutions to each client’s problem. Areas Covered The aims of the work The clients’ motives The clients themselves The clients’ knowledge of nutrition The place of psychology The arithmetical equation of body weight Ways of working Getting fat is all too easy – we review how it happens Definition and classification: criteria for weight normality SECTION 3 THE THEORY OF THE CAUSES OF OVERWEIGHT & OBESITY In this section we explore 'The Theory of what Causes Overweight and Obesity'. We look at the underlying reasons for this current epidemic scale of the problem in developed societies throughout the world. Understanding this will give you an insight into what needs to be done. The Weight Management Consultant clearly needs to understand as fully as possible the causes of obesity in order to be able to formulate good advice. It is necessary to understand that, although the ultimate cause is always eating more than the body requires, that factor is modified by many subsidiary factors. One, that always interests clients, is whether or not one may be predisposed by one’s inheritance to put on and retain weight, so we deal with this question. Areas covered Relative effect of genetics and environment Hormonal disturbance in obesity Slower than normal rates of energy expenditure The role of fat cells Role of the enzyme lipoprotein lipase SECTION 4 THE HEALTH CONSEQUENCES OF EXCESS WEIGHT It is well known that being overweight or obese increases the chances of contracting chronic illnesses. This section examines the types of illnesses involved and the way that their incidence is affected by body weight. From the standpoint of a Weight Management Consultant, the use of this information is to present clearly the vital benefits that your work can bring to your clients in terms of freedom from illness. This knowledge can augment your job satisfaction, especially when you can see the client’s health condition improving as weight comes down. That can be expected to happen sometimes, but of course not always. So, potentially this information can serve to inform your clients about the degree to which slimming down from an overweight or obese condition can help them to avoid very negative health consequences. By passing on parts of this data to some carefully selected clients, you may perhaps either improve their flagging motivation, or increase their satisfaction level with their early results or with the efforts they are making. Areas covered The connection between overweight and ill health The risk of early death Illness and death from cardiovascular disease Illness and death from diabetes mellitus Illness and death from hypertension Illness and death from respiratory problems Illness and death from gallbladder disease Illness and immobility from arthritis Illness from gout Illness and death from cancer SECTION 5 FIRST PRINCIPLES OF CORRECTING EXCESS WEIGHT In this section we approach the practical side of the Weight Management Consultant’s job. The greatest skill required of the Consultant is that of formulating the advice in a way that combines efficacy with client acceptability. The mistake most often made in the approach to weight reduction is to employ only one method yet in pursuing reduction in a person’s weight, it is best to come at the problem from multiple angles simultaneously. The person’s diet may well have to be the first and foremost approach however, the main alternative approaches involve several different ways of preventing excess food materials from being stored, leading to overweight.  If control of the diet is the only method one employs, then so much depends upon strict dietary control that the will and the motivation of the client may be too severely tested. However, an approach in which dietary control takes pride of place, but is supported by a number of other approaches, is more likely to find client acceptability and is therefore more likely, ultimately, to be successful. In this section we list these “prevention of storage” approaches before dealing more fully with the diet. Areas covered Strategy of weight control Reduction of food intake The use of balanced hypocaloric diets Strategies for reducing food intake in practice Using foods intended to increase metabolic rate Mixtures of the various strategies SECTION 6 REDUCING WEIGHT THROUGH DIET & DIETARY COMPOSITION The principal purpose of this section is to understand the scope that we have to reduce food calories in the diet without necessarily reducing the total weight of food consumed. It looks closely at understanding and measuring food energy. Working in this way with diet is kindest to the clients and makes fewer demands upon their efforts and their will to succeed. Areas covered Understanding food energy The make-up of daily diets What does the body have to do with tis energy? Water content of foods The differing energy contents of food dry matter Substituting low-calorie for high-calorie foods The first stage of calorie reduction Combining diet with exercise A further stage of calorie reduction SECTION 7 SELECTING INDIVIDUAL FOODS The previous section talks mainly about the first principles of reducing calorie intake while keeping the weight of daily food dry matter level. This is done mainly by varying the extent to which each food class contributes to the overall diet; we simply reduce the proportions of those food classes with the higher calorie content. This section now looks within food classes to pick out those foods that, individually, have lower calorie content than the average for foods within the class concerned and make the best contribution to an individual client’s diet. This is a further step to calorie reduction without loss of food bulk. Areas covered Different foods within any given class have different calorific values Choosing foods within food classes for calorie reduction Specific recommendations for individual foods within each class Care needed in using the information Calorie contents of the “more suitable foods” Dietary results from substituting individual foods The necessary provision of dietary fat The quality of dietary protein The quantity of dietary protein Choosing foods for overall dietary suitability SECTION 8 BUILDING YOUR KNOWLEDGE OF FOODS INTO DIETS In the Sections that have gone before, we have noted several key strategies aimed at reducing the client’s intake of calories. This section gets down to the key job of building and structuring a diet to help each particular client - the aim now is to address the actual prescribing of diets to enable you to build upon the principles already learned and to give the client a workable diet that can achieve his or her aims. Areas Covered The adjusting and re-balancing of the food classes Calculating the food replacements Targeting individual foods SECTION 9 FIRST LOOK AT CONDUCTING CONSULTATIONS This section takes you through managing the consultation, helping you to structure the activity to provide a satisfactory experience for your clients. This is the basis for a good approach to weight reduction.  The section culminates in the provision of example diet sheets with guidelines according to food classes and guidelines according to mealtimes and considers the benefits of both. Areas Covered The consultant’s surroundings and manner Direction of the early conversation Collection of the dietary data Weight-loss ideas come to you during the data collection Identifying the largest food contributions to overweight Balancing the food classes Writing down the guidelines Substitution of individual foods Reduction in the food bulk eaten Integrating the entire diet Example diet sheets SECTION 10 COUNTING CALORIES. BENEFITS OF EXERCISE. THE KETO DIET. In section 10 we cover the method of calculating the calories in everyday life. We look at the benefits of exercise for suitable clients and discuss more specific diets such as the ketogenic diet.  Areas Covered Calculating the calories The benefits of exercise The ketogenic diet SECTION 11 PROMOTING GOOD HEALTH. UNDERSTANDING DRUG TREATMENTS. FOLLOW-UP GUIDELINES. Brings us to the section where we set about designing slimming programmes that are not only effective at weight loss, but also promote good health. To give you an insight into the potential problems, we also look at the drug treatments given for overweight by doctors. We also take you through the guidelines for follow-ups after the first consultation. Areas Covered Slimming programmes to promote good health Understanding drug treatments for overweight Follow-up guidelines SECTION 12 USE OF SUPPLEMENTS TO PROMOTE LOSS OF WEIGHT This section deals with non-food substances, or supplements that with help with weight loss. It looks at how they actually achieve this and discuss their effectiveness and safety implications for the individual. These include some micronutrients, herbs, enzyme inhibitors and sequestering agents. Areas Covered Inhibition of fat absorption Changing body composition Substances encouraging increased thermogenesis Appetite suppressants Enzyme inhibition Prevention of fat synthesis Nutrients that may accelerate metabolism Appendix 1 – some abstracts of key articles Appendix 2 – summary of modes of action SECTION 13 MANAGING This rather substantial last section deals with a fuller and final part on “Managing the Consultations”. This further develops your consultation skills and objective setting in weight management practice. It also addresses the tricky question of compliance and weight regain and how to avoid it. Finally, it looks at “Running your Practice as a Business” to ensure that you have a grasp of the business principles that you will need. Areas Covered Managing the consultations – basic methodology Note on progressive reduction in energy needs Construction of the overall prescription – different components Running your practice as a business Appendix (more about why the slimming process slows down) TESTIMONIALS Here's what students have to say about the course Mrs E. Marriott UK “The Plaskett course in Weight Management Consultancy has been a really good introduction into the importance of nutrition and balancing food groups to make up a healthy diet plan for those who are obese and wishing to lose weight. It would be good if you want to do it for your own understanding or if you are looking for a step into a professional qualification or practicing yourself. The tutors communicate with you and give you detailed feedback on assignments and the work is achievable within a year, quicker if your apply yourself. There is a lot of information in the course surrounding basic nutrients, composition of foods and on how to set up and run your own practice”.

Course Overview The Diploma in Childcare is designed to provide learners with a comprehensive understanding of child development, care practices, health, and safety standards essential for working with young children. This course offers valuable insights into early years education, child protection principles, and the importance of creativity and play in a child's growth. Learners will gain the knowledge required to foster positive environments that support children’s emotional, social, and physical development. Through structured learning, participants will enhance their ability to identify individual needs, promote healthy living, and safeguard children effectively. By the end of the course, learners will be well-prepared to pursue further qualifications or begin a rewarding journey within the childcare sector, equipped with essential theoretical and developmental foundations. This qualification is ideal for anyone passionate about contributing to the wellbeing and development of young children in a variety of educational or care settings. Course Description The Diploma in Childcare delves deeper into the core areas crucial for nurturing and supporting young children. Learners will explore developmental milestones, caregiving routines, nutritional guidelines, safeguarding policies, and inclusive education for children with special needs. The course promotes a strong understanding of both health and safety legislation and the vital role of creativity and play in early childhood learning. Structured to encourage a thorough and engaging learning experience, it combines key theoretical frameworks with current industry practices. Participants will develop a comprehensive skill set, including the ability to plan age-appropriate activities, recognise signs of developmental concerns, and support a diverse range of learning styles. By completing this course, learners will build a solid academic foundation, supporting career progression in childcare or early years education, and offering transferable skills relevant to a wide variety of child-focused roles within educational, healthcare, and community sectors. Course Modules Module 01: Understanding Child Development Module 02: Care for Children Module 03: Healthy Food, Healthy Living Module 04: Keeping Children Healthy and Safe Module 05: Child Protection Module 06: Play, Imagination and Creativity Module 07: Early Years Provision Module 08: Children with Special Needs Module 09: Keeping Children Healthy & Safe (See full curriculum) Who is this course for? Individuals seeking to pursue a career in childcare or early years education. Professionals aiming to expand their expertise in child development and welfare. Beginners with an interest in supporting children’s growth and wellbeing. Parents, guardians, or caregivers wishing to deepen their understanding of child development. Career Path Early Years Practitioner Nursery Assistant Childcare Support Worker Learning Support Assistant Playgroup Leader Child Welfare Officer Special Educational Needs (SEN) Assistant Family Support Worker

Nanny Care Worker Course Overview The "Nanny Care Worker" course provides learners with essential knowledge and skills to thrive in a career as a nanny. It covers a range of key areas, including child development, child safety, healthy living, and effective time management. By focusing on practical, professional caregiving skills, the course ensures that learners are prepared to provide exceptional care for children. On completion, learners will be equipped to manage daily routines, foster relationships with children, and create a safe and nurturing environment. The course also offers valuable insights into career progression within the nanny industry. Course Description This course is designed to give learners a comprehensive understanding of the core responsibilities of a nanny care worker. Topics include child development, ensuring children’s safety and health, creating structured routines, and understanding early years provision. The course explores the critical role of nutrition and healthy living in a child's upbringing, alongside essential time management skills for nannies. Learners will gain insight into the role and profile of a nanny and how to establish a successful career in this field. By the end of the course, learners will possess the skills necessary to provide high-quality care and support in a professional childcare environment. Nanny Care Worker Curriculum Module 1: Introduction to Nanny Care Workers Module 2: Understanding Child Development Module 3: Care for Children Module 4: Healthy Food, Healthy Living Module 5: Keeping Children Healthy & Safe Module 6: Early Years Provision Module 7: Establishing Relationships and Routines Module 8: Time Management for Nannies Module 9: Nanny’s Job Profile Module 10: Establishing a Nanny’s Career (See full curriculum) Who is this course for? Individuals seeking to become professional nanny care workers. Professionals aiming to expand their childcare expertise. Beginners with an interest in working with children. Those looking to enter the nanny or childcare industry. Career Path Nanny Childcare Assistant Early Years Practitioner Family Support Worker Child Development Specialist Child Protection Officer

Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement (Feldenkrais) classes, usually done lying on a mat.