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Duration 3 Days 18 CPD hours This course is intended for This course is aimed at anyone who wants to harness the power of data analytics in their organization including: Business Analysts, Data Analysts, Reporting and BI professionals Analytics professionals and Data Scientists who would like to learn Python Overview This course teaches delegates with no prior programming or data analytics experience how to perform data manipulation, data analysis and data visualization in Python. Mastery of these techniques and how to apply them to business problems will allow delegates to immediately add value in their workplace by extracting valuable insight from company data to allow better, data-driven decisions. Outcome: After attending this course, delegates will: Be able to write effective Python code Know how to access their data from a variety of sources using Python Know how to identify and fix data quality using Python Know how to manipulate data to create analysis ready data Know how to analyze and visualize data to drive data driven decisioning across your organization Becoming a world class data analytics practitioner requires mastery of the most sophisticated data analytics tools. These programming languages are some of the most powerful and flexible tools in the data analytics toolkit. From business questions to data analytics, and beyond For data analytics tasks to affect business decisions they must be driven by a business question. This section will formally outline how to move an analytics project through key phases of development from business question to business solution. Delegates will be able: to describe and understand the general analytics process. to describe and understand the different types of analytics can be used to derive data driven solutions to business to apply that knowledge to their business context Basic Python Programming Conventions This section will cover the basics of writing R programs. Topics covered will include: What is Python? Using Anaconda Writing Python programs Expressions and objects Functions and arguments Basic Python programming conventions Data Structures in Python This section will look at the basic data structures that Python uses and accessing data in Python. Topics covered will include: Vectors Arrays and matrices Factors Lists Data frames Loading .csv files into Python Connecting to External Data This section will look at loading data from other sources into Python. Topics covered will include: Loading .csv files into a pandas data frame Connecting to and loading data from a database into a panda data frame Data Manipulation in Python This section will look at how Python can be used to perform data manipulation operations to prepare datasets for analytics projects. Topics covered will include: Filtering data Deriving new fields Aggregating data Joining data sources Connecting to external data sources Descriptive Analytics and Basic Reporting in Python This section will explain how Python can be used to perform basic descriptive. Topics covered will include: Summary statistics Grouped summary statistics Using descriptive analytics to assess data quality Using descriptive analytics to created business report Using descriptive analytics to conduct exploratory analysis Statistical Analysis in Python This section will explain how Python can be used to created more interesting statistical analysis. Topics covered will include: Significance tests Correlation Linear regressions Using statistical output to create better business decisions. Data Visualisation in Python This section will explain how Python can be used to create effective charts and visualizations. Topics covered will include: Creating different chart types such as bar charts, box plots, histograms and line plots Formatting charts Best Practices Hints and Tips This section will go through some best practice considerations that should be adopted of you are applying Python in a business context.

Duration 3 Days 18 CPD hours This foundational course to Citrix Workspace intelligence ushers you into the new generation of Citrix. You will discover how intelligent features help organize, guide, and automate the future of your work.You will gain an understanding of the fundamentals of web services, APIs, and systems integrations through building microapps designed to boost employee productivity and optimize the end user experience.Through this course, you will learn the fundamentals of Citrix Workspace intelligence features, web services, security considerations and API troubleshooting to help you successfully deploy intelligent workspace features in your environment. This foundational course to Citrix Workspace intelligence ushers you into the new generation of Citrix. You will discover how intelligent features help organize, guide, and automate the future of your work. You will gain an understanding of the fundamentals of web services, APIs, and systems integrations through building microapps designed to boost employee productivity and optimize the end user experience. Through this course, you will learn the fundamentals of Citrix Workspace intelligence features, web services, security considerations and API troubleshooting to help you successfully deploy intelligent workspace features in your environment.

Duration 4 Days 24 CPD hours This course is intended for This course is intended for: System engineers Technical support personnel Channel partners and resellers Overview After taking this course, you should be able to: Describe Cisco DWDM platform basics Describe DWDM network topologies Describe the management software used for managing Cisco DWDM networks List the different hardware components of the Cisco ONS and Cisco NCS DWDM systems Provision nodes and circuits in a Cisco DWDM network Perform node and multishelf configurations Implement SMR-based rings Provision optical circuit protection mechanisms Configure Any Rate cards Describe the function of Raman amplifiers Perform basic maintenance and troubleshooting of a Cisco DWDM network The Cisco Optical Technology Intermediate (OPT200) v3.0 course is designed to teach you the skills necessary to deploy the Cisco© Optical Networking System (ONS), 15454 Multiservice Transport Platform (MSTP), and Cisco Network Convergence System (NCS) 2000 Series Dense Wavelength-Division Multiplexing (DWDM) networks from installation to protection. Through a combination of lecture and hands-on experience, you will learn installation, configuration, circuit protection, maintenance, and basic troubleshooting using the Cisco Transport Controller for the Cisco ONS 15454 M6 and M12 shelves, and for the Cisco NCS 2016 shelf.Additionally, in this course you will review DWDM terminology and components, explore available chassis and cards, and discuss hardware installation. You will learn to use the Cisco Transport Controller server software to connect to the nodes, perform network turn-up and circuit creation, and deploy linear and single-module ROADM (SMR) DWDM multishelf topologies. Using this software, you will also configure Raman amplifiers and Any Rate cards, and configure protected and unprotected circuits. The course covers a variety of card options: controllers, transponders, multiplexer-demultiplexer, add/drop, Raman amplifiers, and Cisco Any Rate muxponder cards. You will use the various cards to configure terminal, amplifier, mesh, split, Optical Service Channel (OSC) regenerator, and Reconfigurable Optical Add/Drop Multiplexing (ROADM) nodes. Finally, you will learn how to use many of the tools and features available with the Cisco Transport Controller to perform maintenance, testing, and basic troubleshooting of your optical network. Course Outline DWDM Optical Platform Foundation Chassis and Cards Hardware Installation Node Turn-Up and Circuit Creation Node and Multishelf Configurations SMR-Based Rings 10Gb Circuit Protection Any Rate Card Configuration Raman Amplifiers Maintenance and Basic Troubleshooting Additional course details: Nexus Humans Cisco Optical Technology Intermediate v3.0 (OPT200) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Optical Technology Intermediate v3.0 (OPT200) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This is an introductory- level course appropriate for those who are developing applications using relational databases, or who are using SQL to extract and analyze data from databases and need to use the full power of SQL queries. Overview This course combines expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Working in a hands-on learning environment led by our expert practitioner, attendees will learn to: Maximize the potential of SQL to build powerful, complex and robust SQL queries Query multiple tables with inner joins, outer joins and self joins Construct recursive common table expressions Summarize data using aggregation and grouping Execute analytic functions to calculate ranks Build simple and correlated subqueries Thoroughly test SQL queries to avoid common errors Select the most efficient solution to complex SQL problems A company?s success hinges on responsible, accurate database management. Organizations rely on highly available data to complete all sorts of tasks, from creating marketing reports and invoicing customers to setting financial goals. Data professionals like analysts, developers and architects are tasked with creating, optimizing, managing and analyzing data from databases ? with little room for error. When databases aren?t built or maintained correctly, it?s easy to mishandle or lose valuable data. Our SQL Programming and Database Training Series provides students with the skills they require to develop, analyze and maintain data and in correctly structured, modern and secure databases. SQL is the cornerstone of all relational database operations. In this hands-on course, you learn to exploit the full potential of the SELECT statement to write robust queries using the best query method for your application, test your queries, and avoid common errors and pitfalls. It also teaches alternative solutions to given problems, enabling you to choose the most efficient solution in each situation. Introduction: Quick Tools Review Introduction to SQL and its development environments Using SQL*PLUS Using SQL Developer Using the SQL SELECT Statement Capabilities of the SELECT statement Arithmetic expressions and NULL values in the SELECT statement Column aliases Use of concatenation operator, literal character strings, alternative quote operator, and the DISTINCT keyword Use of the DESCRIBE command Restricting and Sorting Data Limiting the Rows Rules of precedence for operators in an expression Substitution Variables Using the DEFINE and VERIFY command Single-Row Functions Describe the differences between single row and multiple row functions Manipulate strings with character function in the SELECT and WHERE clauses Manipulate numbers with the ROUND, TRUNC and MOD functions Perform arithmetic with date data Manipulate dates with the date functions Conversion Functions and Expressions Describe implicit and explicit data type conversion Use the TO_CHAR, TO_NUMBER, and TO_DATE conversion functions Nest multiple functions Apply the NVL, NULLIF, and COALESCE functions to data Decode/Case Statements Using the Group Functions and Aggregated Data Group Functions Creating Groups of Data Having Clause Cube/Rollup Clause SQL Joins and Join Types Introduction to JOINS Types of Joins Natural join Self-join Non equijoins OUTER join Using Subqueries Introduction to Subqueries Single Row Subqueries Multiple Row Subqueries Using the SET Operators Set Operators UNION and UNION ALL operator INTERSECT operator MINUS operator Matching the SELECT statements Using Data Manipulation Language (DML) statements Data Manipulation Language Database Transactions Insert Update Delete Merge Using Data Definition Language (DDL) Data Definition Language Create Alter Drop Data Dictionary Views Introduction to Data Dictionary Describe the Data Dictionary Structure Using the Data Dictionary views Querying the Data Dictionary Views Dynamic Performance Views Creating Sequences, Synonyms, Indexes Creating sequences Creating synonyms Creating indexes Index Types Creating Views Creating Views Altering Views Replacing Views Managing Schema Objects Managing constraints Creating and using temporary tables Creating and using external tables Retrieving Data Using Subqueries Retrieving Data by Using a Subquery as Source Working with Multiple-Column subqueries Correlated Subqueries Non-Correlated Subqueries Using Subqueries to Manipulate Data Using the Check Option Subqueries in Updates and Deletes In-line Views Data Control Language (DCL) System privileges Creating a role Object privileges Revoking object privileges Manipulating Data Overview of the Explicit Default Feature Using multitable INSERTs Using the MERGE statement Tracking Changes in Data

Duration 2 Days 12 CPD hours This course is intended for Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions Overview By the end of the course, you should be able to meet the following objectives: Implement a structured approach to troubleshooting Resolve common issues that occur in a VMware Horizon environment Troubleshoot issues with linked and instant clones Configure the Windows client Identify the correct log level for gathering logs Optimize protocols for best end-user experience This two-day course builds your skills in resolving common issues that occur in a VMware Horizon© environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators. Course Introduction Introductions and course logistics Course objectives Overview of Virtual Desktop Troubleshooting Structured approach to troubleshooting configuration and operational problems Applying troubleshooting methods Documenting the steps to resolving the problem Command-Line Tools and Backup Options Using command-line tools Backing-up and restoring VMware Horizon databases Troubleshooting Horizon Linked Clone Desktops Describe the components that make up a VMware Horizon desktop Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems Highlight the best practice for optimizing a VMware Horizon desktop Troubleshoot common problems with VMware Horizon desktops Troubleshooting Instant Clone Discuss how instant clones are created Discuss what gets logged when an instant clone is created Discuss the keywords to look for in the logs when troubleshooting instant clones Discuss how to troubleshoot problems with instant clones Windows Client Correctly configure the Windows Client Identify the correct log level for gathering logs Enable the required SSL configuration level for the environment Ports and Protocols Discuss the key ports on a Horizon Environment Discuss protocols used in the Horizon Environment Understand the benefit of optimizing Blast Become familiar with the optimization features for Blast Implement GPO changes for Blast Become familiar with the causes for Black Screens Discuss how to troubleshoot Black Screen problems Identify problems encountered when applying GPOs Discuss how to troubleshoot GPO-related problems Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Horizon 8: Virtual Desktop Troubleshooting training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Horizon 8: Virtual Desktop Troubleshooting course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 5 Days 30 CPD hours This course is intended for Entry- to mid-level network engineers Network administrators Network support technicians Help desk technicians Overview After taking this training, you should be able to: Illustrate the hierarchical network design model and architecture using the access, distribution, and core layers Compare and contrast the various hardware and software switching mechanisms and operation while defining the Ternary Content Addressable Memory (TCAM) and Content Addressable Memory (CAM) along with process switching, fast switching, and Cisco Express Forwarding concepts Troubleshoot Layer 2 connectivity using VLANs and trunking Implement redundant switched networks using Spanning Tree Protocol Troubleshoot link aggregation using Etherchannel Describe the features, metrics, and path selection concepts of Enhanced Interior Gateway Routing Protocol (EIGRP) Implement and optimize Open Shortest Path First (OSPF)v2 and OSPFv3, including adjacencies, packet types and areas, summarization, and route filtering for IPv4 and IPv6 Implement External Border Gateway Protocol (EBGP) interdomain routing, path selection, and single and dual-homed networking Implement network redundancy using protocols such as Hot Standby Routing Protocol (HSRP) and Virtual Router Redundancy Protocol (VRRP) Implement internet connectivity within Enterprise using static and dynamic Network Address Translation (NAT) Describe the virtualization technology of servers, switches, and the various network devices and components Implement overlay technologies such as Virtual Routing and Forwarding (VRF), Generic Routing Encapsulation (GRE), VPN, and Location Identifier Separation Protocol (LISP) Describe the components and concepts of wireless networking, including Radio Frequency (RF) and antenna characteristics, and define the specific wireless standards Describe the various wireless deployment models available, including autonomous Access Point (AP) deployments and cloud-based designs within the centralized Cisco Wireless LAN Controller (WLC) architecture Describe wireless roaming and location services The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.3 training gives you the knowledge and skills needed to install, configure, operate, and troubleshoot an enterprise network and introduces you to overlay network design by using SD-Access and SD-WAN solutions. You?ll also learn to understand and implement security principles and automation and programmability within an enterprise network. Course Outline Examining Cisco Enterprise Network Architecture Exploring Cisco Switching Paths Implementing Campus LAN Connectivity Building Redundant Switched Topology Implementing Layer 2 Port Aggregation Understanding EIGRP Implementing OSPF Optimizing OSPF Exploring EBGP Implementing Network Redundancy Implementing NAT Introducing Virtualization Protocols and Techniques Understanding Virtual Private Networks and Interfaces Understanding Wireless Principles Examining Wireless Deployment Options Understanding Wireless Roaming and Location Services Examining Wireless AP Operation Implementing Wireless Client Authentication Troubleshooting Wireless Client Connectivity Implementing Network Services Using Network Analysis Tools Implementing Infrastructure Security Implementing Secure Access Control Discovering the Basics of Python Programming Discovering Network Programmability Protocols Implementing Layer 2 Port Aggregation Discovering Multicast Protocols Understanding QoS Exploring Enterprise Network Security Architecture Exploring Automation and Assurance Using Cisco DNA Center Examining the Cisco SD-Access Solution Understanding the Working Principles of the Cisco SD-WAN Solution

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course are Application Consultants/Modelers and Project team members. Overview Get an overview of SAP HANA SPS09 and in-memory computing.Build an analytic data model with native HANA modeling tools.Understand the different approaches to provision data into SAP HANA.Learn how to connect to SAP HANA and consume HANA models. In this course, students get an overview of SAP HANA SPS09 and in-memory computing. Students will also gain an understanding of the different approaches to provision data into SAP HANA. Key concepts of SAP HANAWorking with SAP HANA StudioArchitecture of SAP in-memory computingModeling with SAP HANA Attribute Views Analytic Views Calculation Views Overview of data provisioning in SAP HANA with the tools Flat file upload SAP BusinessObjects Data Services SAP Landscape Transformation Replication Server SAP Replication Server SAP Direct Extractor Connection Smart Data Access Smart Data Integration / Smart Data Quality Smart Data Streaming SAP HANA Interfaces to BI client tools SAP BusinessObjects Analysis for Office SAP Design Studio SAP Lumira Additional course details: Nexus Humans HA100 SAP HANA - Introduction training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the HA100 SAP HANA - Introduction course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for all project managers and project team leaders. Overview At course completion, students will be able to identify, analyze, respond to, and control project risks. This course focuses on improving the project manager?s risk management expertise, from initial planning through project closure. Participants will apply all course principles to a work-related case study taken directly from their work environment. Risk Management Overview Risk Management Benefit and Uses Project Risk Management Project Management Life Cycle Initiating Process Group Initiating Process Group Overview Develop Project Charter Identify Stakeholders Project Selection Criteria ROI Analysis ROI Methods Risk Complexity Index Project Selection Planning Process Group Planning Process Group Overview Scope Risks Schedule Risks Resource Risks Plan Risk Management Identify Risks Delphi Technique Subject Matter Expert Input Brainstorming Fishbone Diagrams Process Analysis Five Whys Influence Diagrams Risk Breakdown Structure (RBS) Risk Register Perform Qualitative Risk Analysis Probability and Impact Assessment Probability and Impact Chart Perform Quantitative Risk Analysis Three point estimates PERT Triangular Distributions Outlier Considerations Geometric Mean Normal Distributions Methods Tornado Diagrams Expected Monetary Value (EMV) Monte Carlo Plan Risk Responses Risk Response Strategies Overall Project Risk Checklists Executing, Monitoring and Controlling Process Groups Executing Process Group Overview Monitoring and Controlling Process Group Overview Control Risks Project Monitoring Longer Projects Closing Process Group Closing Process Group Overview Close Project or Phase Risk Activities During Closing Process Group Post-Project Risk Assessment

Duration 5 Days 30 CPD hours This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components. Tools for Managing UC Collaboration 12.5 Prime Collaboration Deployment Manager Overview 12.5 Bulk Admin Tool (BAT) Importing and Exporting Settings Importing and Exporting Users Importing and Exporting Phones Phone Migrations Unsupported IP Phone Models CUCM Upgrades Loading COP Files Unified Communication Manager 12.5 Cisco Smart Licensing Cisco Unified Communication Manager Overview Cisco UCM Configuration Redundancy Services Service Parameters Enterprises Parameters User Configuration LDAP Integration Synchronization Authentication Attribute Mapping Filters Endpoint Configuration Creating and Modifying Phone and Configuration Call Routing Implementing Calling Privileges Partitions and CSSs Configuration Implementing Extension Mobility Media Resources Cisco Meeting Server Troubleshooting UCM Features CAR (CDR Accounting and Reporting) Tool Reports Dialed Number Analyzer RTMT Log Collection Use RTMT to View Performance Counters Troubleshooting Common Endpoint Registration Issues Disaster Recovery System Remote Site Redundancy Gateway Gateway Overview Cisco H323 Gateways Cisco MGCP Gateways Cisco IOS SIP Gateways Troubleshooting IOS Gateways Cisco Emergency Responder (CER) 12.5 CER Overview Emergency Notifications CER Redundancy and Clustering Integration with CUCM Cisco Emergency Responder Administration Interfaces Configuring Users and Role-Based System Access Configuring Cisco Emergency Responder Notification by IP Subnet SNMP Overview Adding new switches Notification by Switch Port Cisco Unified Communications Mobile and Remote Access (MRA) MRA Overview Expressway Edge MRA Licensing MRA Components Certificates Integrating Cisco Unified IM and Presence 12.5 IM&P and Jabber Overview Configure Service Discovery DNS Record Requirements Install Cisco Jabber Cisco Jabber in Softphone Mode Set Up Cisco Jabber in Full UC Mode Integrating CUCM and IM&P Configuring CUCM Services for Jabber Troubleshooting Jabber Integrating Cisco Unity Connection 12.5 Cisco Unity Connection Overview Cisco Unity Connection Integration Using SIP Cisco Unity Connection Call Handlers Configuring Search spaces and Partitions Cisco Unity Connection Administration Cisco Unity Connection Integration Troubleshooting Tools RTMT Using Port Monitor to Troubleshoot Voice Mails Cisco Unity Audiotext Application Unified Messaging Cisco Meeting Server (CMS) Introduction to Cisco Meeting Server Configuring CMS Configuring Meetings with CMS Configuring Spaces with CMS Scheduling Meeting with TMS Cisco UCCX Cisco Unified Contact Center Express Overview Cisco Unified Contact Center Express Administration Agents Skills Queues Basic Scripting (Overview) Finesse Reporting CUIC Cisco Paging Server (InformaCast) InformaCast Overview InformaCast Administration IP Phone Paging Analog Paging Multicast Requirements Using InformaCast Troubleshooting Using Troubleshooting Methodology Analyze the Troubleshooting Process Troubleshooting Methodology in Complex Environments Define the Problem Gather Facts Consider Possibilities Create an Action Plan Implement an Action Plan Observe Results Restart the Problem-Solving Process Document Facts Using Troubleshooting and Monitoring Tools Cisco Unified Serviceability Cisco Unified RTMT Performance Monitor and Data Logging Trace File Collection Troubleshooting Common Gateway and Endpoint Registration Issues IP Phone Initialization Common DHCP-Related and TFTP-Related Issues Using Ping to Cisco IP Phones Cisco Unified IP Phone Status Messages Cisco Unified IP Phone Network Configuration Additional course details: Nexus Humans Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.