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What important conversations are your team members avoiding? Side-stepping difficult conversations can trap a team in unresolved problems, strained relationships, and missed chances for growth, which blocks progress and cultivates a lack of trust. But many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise. Navigating Difficult Conversations: Turn Tension Into Progress takes a targeted approach to helping people to manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue. Participants will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they’ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics. Who Should Attend? This programme is for anyone who finds the thought if having a challenging or difficult conversation, something to be very nervous of, even to the point of avoiding the issue. We recommend that participants have first attended our Aspire programmes, Management Essentials and Performance Coaching, as they provide a strong foundation to the topic, which this session then builds upon. In Navigating Difficult Conversations participants will discover how to balance Courage and Consideration throughout the conversation by: Sharing their Purpose—the issue they need to make progress on—and Positive Intent—how they want the other person to benefit from the conversation Responding to emotional reactions using the skills: Pause, Don’t Panic Observe, Don’t Judge Ask, Don’t Assume Outcomes This module will help participants: Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and others’ needs. Understand that emotional reactions are a natural, human response—and notice them as a signal that the conversation needs an adjustment to stay on track. Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress.

CPD Accredited, Interactive Short Course 1½ hr session Would you know how to save someone's life if they were to go into anaphylactic shock? Learn how to do so from the comfort of your own home or workplace Course Contents: What is anaphylaxis The causes of anaphylaxis The immune system How to recognise someone in anaphylactic shock How to treat someone in anaphylactic shock Benefits of this Short Course: Allergy is the most common chronic disease in Europe The UK has some of the highest prevalence rates of allergic conditions in the world, with over 20% of the population affected by one or more allergic disorder A staggering 44% of British adults now suffer from at least one allergy and the number of sufferers is on the rise Up to 20% of patients with allergies struggle daily with the fear of a possible asthma attack, anaphylactic shock, or even death from an allergic reaction Almost a third of allergy sufferers have had to chance their lifestyles to reduce their allergic reactions In 2014, 19.2% of emergency admissions were for anaphylactic reactions and 19.2% were for ‘Other’ allergic reactions With the knowledge you'll pick up from this course, you could potentially save someone's life! Your browser does not support HTML5 video.

This programme helps communicators to prepare for and deliver an effective speech. Here, you learn to motivate people by speaking to them in terms of the benefits they will receive by taking action. Each instructional segment is followed by participant speeches that put the newly-learned skills into action. We cover public speaking fear and how to move forward despite it, as well as increasing enthusiasm. This builds speaker confidence. By organising information clearly for the audience, participants grow in their conviction and are perceived more as experts. Delegates will be able to: Work through fear of public speaking; Build confidence and enthusiasm by creating meaningful, memorable speeches; Develop greater abilities for thinking and speaking with less preparation; Minimise self-defeating speech and behavior; and Present ideas to, and inspire the audience. Online Format—Introduction to Public Speaking is a 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. Working with Dr. Atkins of Improving Communications has been a very positive experience. Everything about the program is exemplary! Managers have made it a point to tell me how pleased they are with the improvements made in the communications skills of the participants. The Professional Development Workshop is an extremely effective program. The participants are looking forward to follow-up sessions with Dr. Atkins and we recommend his programs. Heather Ragone, Training ManagerNetwork General

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The COLP role goes beyond just ensuring your firm follows the rules in the SRA Standards and Regulations, it also comes with a personal accountability factor that demands your attention. Fear not! This 3 hour course will usher you through the intricacies of being a COLP, ensuring you not only meet but excel in your regulatory obligations.  The course will cover: Navigating the Regulatory Landscape: Understanding the Framework for COLPs Dive into the intricate regulatory framework that Compliance Officers for Legal Practice (COLPs) operate under. Shouldering the Responsibility: Unpacking the Duties of a COLP Explore the multifaceted responsibilities that come with the role of a COLP. Choosing the Right Leader: Identifying the Ideal COLP Candidate Learn the criteria for selecting the most suitable individual to take on the crucial role of COLP. Cracking the Codes: Key Elements of Codes and SRA Principles Delve into the essential components of the Codes and SRA Principles that form the backbone of legal compliance. Building a Robust Foundation: Understanding Compliance Systems for All Firms Explore the concept of compliance systems, what they entail, and why every firm should have one in place. Reporting Matters: Recognising 'Serious' Issues, SRA Enforcement Strategy, and Reporting Protocols Uncover the definition of 'serious' matters, grasp the SRA Enforcement Strategy, and gain practical insights on making effective reports to the SRA. Paper Trails Matter: Effective Record Keeping, Including Non-material Breaches Master the art of comprehensive record-keeping, including strategies for recording non-material breaches, and understand why it's integral to compliance. Personal Liability: Understanding and Mitigating Risks Navigate the landscape of personal liability for COLPs and develop strategies to mitigate associated risks. Staying Ahead: Keeping Abreast of Regulatory Changes and Guidance Develop effective strategies for staying up to date with dynamic regulatory changes and evolving guidance. Planning for Compliance: Crafting a Robust Strategy, Assessing Risk, and File Reviewing Formulate a comprehensive plan for tackling compliance, including risk assessment, maintaining risk registers, and implementing effective file reviewing. Across the Board: Legal and Regulatory Compliance Areas Every COLP Must Master Gain a high-level overview of crucial legal and regulatory compliance areas, including AML, transparency rules, and other pivotal aspects that demand the attention of all COLPs. Target Audience This online course is suitable for those new to the COLP role, or those supporting the COLP and for those that would like a refresher of the role and their responsibilities. Resources Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Helen Torresi, Consultant, DG Legal Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services. Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

Are you tired of feeling defeated and demotivated by rejection? Our Rejection Therapy Miss Date Doctor program is here to help you overcome your fear of rejection and take control of your life. Rejection can be a powerful force that holds us back from achieving our goals and realizing our full potential. Our program is designed to help you face your fears and develop the confidence and resilience you need to tackle any challenge that comes your way. With our Miss Date Doctor Rejection Therapy program, you’ll learn how to: Understand the root causes of your fear of rejection and develop strategies to overcome them Embrace rejection as a natural part of life and use it as a tool for personal growth Build your confidence and self-esteem through a series of exercises and challenges designed to push you out of your comfort zone Develop a growth mindset that will help you see every failure as an opportunity to learn and grow Become more resilient and adaptable in the face of adversity Our program is led by experienced coaches who have helped countless people overcome their fear of rejection and achieve their goals. With our expert guidance and support, you’ll be well on your way to developing the skills and mindset you need to succeed in all areas of your life. The Miss Date Doctor Rejection Therapy Package helps with the following areas: Rejection Therapy, fear of rejection, personal growth, confidence, self-esteem, growth mindset, failure, resilience, adaptability, experienced coaches. Improving the following areas in your life: defeated, demotivated, overcome, challenges, comfort zone, opportunity, adversity, skills, mindset, succeed. https://relationshipsmdd.com/product/rejection-therapy-package/

Introducing the Exposure Therapy Package: Confront Your Fears, Embrace Resilience, and Regain Control Are you tired of being held captive by anxiety and fear? Miss Date Doctor’s Exposure Therapy Package offers you a proven and powerful approach to confront your fears, build resilience, and regain control over your life. Exposure Therapy is a specialized form of cognitive-behavioral therapy that helps individuals gradually face their fears in a safe and controlled environment. By systematically confronting anxiety-provoking situations, you’ll learn to retrain your brain’s response to fear, leading to reduced anxiety and increased confidence. Here’s how the Exposure Therapy Package can support you: Systematic Exposure: Under the guidance of our experienced therapists, exposure therapy will gradually introduce you to anxiety triggers in a controlled and supportive manner. As you confront your fears step-by-step, you’ll learn to manage anxiety more effectively. Fear Reduction: Exposure therapy helps desensitize your fear response by repeatedly exposing you to anxiety-inducing situations. Over time, your brain will adapt to these situations, leading to a reduction in anxiety levels. Empowering Coping Strategies: Our therapists will equip you with effective coping strategies to manage anxiety and distress during exposure sessions. These techniques will empower you to face challenges with increased confidence. Regaining Control: Exposure therapy provides a sense of control over anxiety-provoking situations. As you confront your fears, you’ll realize that you have the power to influence your response to anxiety, fostering a renewed sense of agency. Lasting Results: Exposure therapy is designed to produce long-lasting results. By learning to confront and manage fears, you’ll carry this resilience and newfound confidence into various aspects of your life. Customized Treatment: The Exposure Therapy Package is tailored to your specific fears and triggers. Your therapy sessions will be personalized to address your unique needs and challenges. Safe and Supportive Environment: Our therapists provide a safe and supportive environment during exposure sessions. You’ll have the guidance and encouragement needed to navigate anxiety-provoking situations with confidence. Exposure therapy is a transformational journey that allows you to break free from the grip of anxiety and reclaim your life. The Exposure Therapy Package at Miss Date Doctor is designed to empower you to face your fears, build resilience, and experience lasting relief from anxiety. Take the first step towards a more empowered and anxiety-free life with the Exposure Therapy Package. Embrace the journey of growth and regain control over your emotions and experiences. Confront your fears, unlock your potential, and step into a future filled with resilience and confidence. 3 x 1 hour sessions https://relationshipsmdd.com/product/exposure-therapy-package-m-d-d/

Eliminating negative dating behaviour Addressing stress and fear of dating Online dating assistance Help with past relationship emotional trauma Dating advice for singles Help with dating direction Relationship guidance Dating education and positive mindset training https://relationshipsmdd.com/product/8-face-to-face-sessions/

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.