99 Courses in Leeds delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

THE 9 STEPS TO SALES P.O.T.E.N.T.I.A.L - INTERACTIVE WORKSHOP It's time to take charge of your sales process. You need a framework that empowers you rather than binds you to their approach. THEIRS - Send me a propsal with you best ideas, processes and price and then I'll disappear. The 9 Steps is a tried and tested process that keeps you in control of the sales conversation and ensures you achieve clear and specific outcomes. I am running a one-hour interactive session, which will be followed 2 weeks later with a one-hour feedback session. Here, you can share your experiences using the process in an open forum and gain further insights.

Course Overview The Food Safety and Hygiene Level 2 course is designed to equip learners with a strong understanding of the key principles underpinning food hygiene and safety in the UK. Covering essential topics such as microbiological hazards, legislation, allergen control, and hygiene practices, this course prepares learners to contribute effectively to safe food handling environments. Whether you're working in catering, hospitality, retail, or food production, the knowledge gained through this course helps ensure food is handled in compliance with UK standards. By the end of the course, learners will be confident in identifying hazards, understanding legal responsibilities, and maintaining hygienic practices within food premises. It also includes timely guidance for adapting food businesses during COVID-19, supporting learners in meeting current industry expectations. Course Description This CPD-accredited course explores the foundations of food safety and hygiene, including a detailed look into food legislation, storage, preparation, and cleaning protocols. Learners will gain insights into the causes of foodborne illnesses, methods to prevent cross-contamination, and best practices for managing allergenic, chemical, and physical hazards. The course also highlights the importance of personal hygiene, structural cleanliness, and effective waste control within food premises. A dedicated module addresses how food businesses can operate safely during and after the COVID-19 pandemic. Designed to support learners in understanding their responsibilities under food law, this course promotes awareness and compliance in diverse food-handling settings, from small catering units to large-scale food operations. Course Modules Module 01: Food Safety Legislation Module 02: Microbiological Hazards Module 03: Physical, Chemical and Allergenic Hazards Module 04: Food Storage Module 05: Food Preparation Module 06: Personal Hygiene Module 07: Food Premises Design and Cleaning Schedules Module 08: Further Information Module 09: Reopening and Adapting Your Food Business During COVID-19 (See full curriculum) Who is this course for? Individuals seeking to meet UK food safety training requirements. Professionals aiming to develop their food safety knowledge for supervisory or compliance roles. Beginners with an interest in food hygiene and regulatory standards. Business owners and managers in catering, hospitality, or food production. Career Path Food Safety Officer Catering Assistant Kitchen Supervisor Restaurant or Café Manager Food Retail Worker Compliance Assistant in Food Manufacturing

Fashion Law Course Overview This Fashion Law course offers a comprehensive exploration of the legal principles and frameworks shaping the fashion industry. Learners will gain insight into essential areas such as intellectual property rights, brand protection, retail regulations, counterfeiting, and ethical practices including sustainability. The course equips individuals with the knowledge to navigate complex legal challenges faced by fashion businesses, designers, and retailers. By the end, learners will understand how fashion law intersects with business law and how it protects creativity and commerce in a dynamic global market. This course is valuable for anyone interested in the legal aspects influencing fashion, helping them to make informed decisions, safeguard brand identity, and foster ethical practices within the industry. Course Description This course delves into the key legal topics relevant to the fashion sector, starting with an introduction to fashion law and its role within broader business law contexts. It covers retailing regulations, detailed analysis of intellectual property rights with a two-part focus on brand protection, and the impact of counterfeiting on the industry. Brand licensing is also examined as a strategic business tool. Additionally, the course addresses contemporary issues such as ethics, sustainability, and the rise of green fashion, reflecting the industry's growing environmental concerns. Learners will develop a thorough understanding of legal frameworks and gain skills to assess legal risks, protect intellectual property, and contribute to responsible fashion business practices. Fashion Law Curriculum Module 01: Introduction to Fashion Law Module 02: Fashion Law as Business Law Module 03: Retailing Module 04: Intellectual Property Rights: Brand Protection Part-I Module 05: Intellectual Property Rights: Brand Protection Part-II Module 06: Counterfeiting Module 07: Brand Licensing Module 08: Ethics, Sustainability and Green Fashion (See full curriculum) Who is this course for? Individuals seeking to understand legal issues in the fashion industry. Professionals aiming to enhance their knowledge of fashion business law. Beginners with an interest in fashion, law, and intellectual property. Entrepreneurs and brand managers in the fashion sector. Career Path Fashion Legal Consultant Brand Protection Specialist Intellectual Property Advisor for Fashion Businesses Retail Compliance Officer Ethical Fashion Coordinator Brand Licensing Manager

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Feeling overwhelmed by multiple tasks? Ready to enhance your product management strategy with AI technology? It’s time to meet your new AI partner! Our course, “Unlocking the Power of AI,” will demonstrate how cutting-edge tools like Generative Pre-trained Transformers (GPTs) can simplify your workflow and bolster your decision-making process. In modern-day fast paced commercial enterprise world, adaptability is vital for success. As a product manager, you oversee the entire product lifecycle—from concept to launch and beyond. With Certified Product Management techniques, you can navigate changing market dynamics, prioritize features efficiently, and deliver value to customers quickly. However, agility alone isn’t sufficient. To excel in your role, embrace the potential of AI. By integrating AI into your practices, you can automate tasks, analyze data effortlessly, and make informed decisions. Picture having a virtual assistant capable of analyzing data and predicting market trends. With AI as your ally, you can focus on engaging customers, innovating, and strategic planning. Don’t hesitate. Embrace the future of product management now. Join us on this journey to unlock the full potential of AI, revolutionizing your workflow and achieving your goals faster than ever before. What You'll Learn (in just 3 hours!) AI 101 for Product Managers We'll break down the buzzwords and get you up to speed on how AI (especially those clever GPTs) can transform your work life. Market Research Master Think of your new AI pal as a super-powered market researcher. Learn how to analyze competitor data, customer feedback, and trends faster than you can say "pivot!" AI-Powered Strategy Say goodbye to gut feelings and hello to data-driven insights. Discover how AI helps you strategize, prioritize features, and build roadmaps that will make your product shine. Hands-on Workshop Dive into real-world scenarios and use GPT tools to tackle market analysis, craft user stories, and nail down your product roadmap. Ethics in the AI Age We'll explore responsible AI use and make sure you understand the potential pitfalls. Because with great power comes great responsibility! Our AI + Your Workflow = Dream Team We'll cover how to access our Product Management tool, how to use it effectively and fit it seamlessly into your existing processes. The future of Product Management is here, don’t get left behind. This course is perfect for Product managers and owners are essential drivers of product success, constantly challenged to balance priorities, navigate complex decisions, and foster innovation in competitive markets. With technology advancing rapidly and consumer preferences evolving, staying ahead can be daunting. Our training programs offer a solution. Designed for product managers and owners, they equip you with the tools, insights, and strategies to enhance productivity, make informed decisions, and ignite innovation. Our courses empower you to navigate modern challenges successfully. Whether you seek to refine strategic planning, optimize product development, or enhance customer engagement, our tailored programs cater to your needs. Join us on a journey to unlock your full potential and propel your career to new heights as a product manager or owner. The Takeaway Empowerment: Leave this workshop feeling empowered, armed with a potent toolkit for achieving product success. AI in Product Management: Recognize that AI is the future of product management, and this course will equip you to leverage its potential effectively. Leadership Position: Position yourself as a leader in product management by embracing AI and staying ahead of industry trends. Innovation: Embrace innovation and drive change within your organization with the insights gained from this course. Confidence: Approach the future with confidence, knowing that you have the skills and knowledge to navigate the evolving landscape of product management.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.