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20 Courses in Cardiff delivered Live Online

The Art of Negotiation: Virtual In-House Training

By IIL Europe Ltd

The Art of Negotiation: Virtual In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation: Virtual In-House Training
Delivered OnlineFlexible Dates
£450

The Art of Negotiation: In-House Training

By IIL Europe Ltd

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£450

The Art of Negotiation (Virtual)

By IIL Europe Ltd

The Art of Negotiation (Virtual) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation (Virtual)
Delivered OnlineFlexible Dates
£450

Secretary PA Training

By EduTech - Taylor Mason

During this 2 day course, you will develop a learning-based action plan to use in your workplace ensuring that you can put the learning into action.

Secretary PA Training
Delivered OnlineFlexible Dates
£595

Secretary PA Training

By EduTech - Taylor Mason

During this 2 day course, you will develop a learning-based action plan to use in your workplace ensuring that you can put the learning into action.

Secretary PA Training
Delivered OnlineFlexible Dates
£595

Secretary PA Training

By EduTech - Taylor Mason

During this 2 day course, you will develop a learning-based action plan to use in your workplace ensuring that you can put the learning into action.

Secretary PA Training
Delivered OnlineFlexible Dates
£595

All about Boundaries and YOU! Workshop to set up healthy boundaries.

By MartinaK - Clarity and Alignment Coach

Healthy boundaries start by knowing yourself at a deeper level. Learn how, who and when to say Yes or No to in a way that serves all.

All about Boundaries and YOU! Workshop to set up healthy boundaries.
Delivered OnlineFlexible Dates
£5

Sales time management (In-House)

By The In House Training Company

The principles of effective time management are applicable to all aspects of life. When successfully applied in a sales environment they can lead to improved performance, higher sales and increased customer satisfaction. All salespeople would benefit from learning the tools and techniques to introduce impactful time management to their working lives. We have developed this programme to be practical, fun and interactive. Participants will better understand how to increase the amount of time spent on high-value sales activities, be able to improve their self-motivation and ability to get more done, and be better able to plan, delegate and speed up routine tasks. This course will help participants: Learn key principles of managing sales priorities, meeting targets and getting 'everything' done! Learn proven techniques for structuring your day, week and normal routine Develop effective sales time management at the office and on the road Learn a seven-step process for setting goals and objectives in your work and personal life Understand how to make time for sales prospecting, designated call days Understand practical ways to improve your time management 1 Key principles of sales time management Course objectives and review of time log Essential principles of sales time management How do you use your time now? Reviewing your working day (from pre-course survey) Beliefs and feelings about time 2 Managing sales priorities and planning systems Managing priorities and planning systems Use organised persistence to plan your sales activity Planning your territory and prospecting activity How to use priority ratings not urgency to react to tasks 3 Dealing with distractions and communication skills Know your time 'bandits' and creating more positive habits to overcome them Making time by saying 'no' assertively and managing expectations Assertiveness techniques for handling colleagues and clients Making meetings worthwhile - preparation and planning 4 Sales goal setting and action planning Set clear, concise, and motivating sales goals and action plans How to set and use goal setting as way of managing your time and increasing results The principles of linking SMART objectives to action plans and daily activities 5 Creating results focus - every day, week, and month Batch sales tasks together, starting with emails Planning your day and week and protecting sales 'prime' time Apply the 80/20 to your sales contacts, clients, and prospects 6 Overcoming procrastination and structuring your day Understanding procrastination, what it is and how to recognise it in yourself and others How to stop procrastinating and start making progressing Build a power prospecting hour into every day Smart stuff to make more sales time: five automated tools Live the $64,000 dollar question

Sales time management (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Leadership and Management Programmes

5.0(3)

By Lapd Solutions Ltd

Leadership and Management development, Leadership training, management training, Leadership development

Leadership and Management Programmes
Delivered in Birmingham + 1 more or UK Wide or OnlineFlexible Dates
£9,000 to £15,000

Prioritising and Decision Making

By Underscore Group

Learn how to be fully effective in your role without burning yourself out. Course overview Duration: 1 day (6.5 hours) There are only 24 hours in a day, and only so many of those that you want to spend in the office! While many people seem to see working long hours and being highly stressed as a badge of honour you can in fact be more productive and fully effective in your role without burning yourself out. Quite simply in this whirlwind world we need to be great at managing the time and that’s what this interactive one day workshop will teach you. Objectives  By the end of the course you will be able to: Use a selection of tools to set goals, plan and prioritise your time Stop self-sabotaging and create more productive time every day Take control of your day, the time you have available and other people who try to steal your time Hold more effective meetings Manage stress so that you can be at your peak more often Content Getting Started Understanding the need to manage your time effectively Identifying your time stealers Setting goals Getting clarity about what needs to be done Understanding what is urgent and what is important in order to prioritise your tasks Planning your time Using to do lists and other time management tools Stop Self Sabotaging Understanding your time personality and the impact it can have on how you use your time and how others perceive your time management Recognising procrastination and taking action The myth of multitasking Creating focus and clarity in your day Using the time you have to be most productive Taking Control How to assert yourself with others who might be impacting your time management Managing interruptions Saying no and feeling OK about it Negotiating workloads Delegating How to hold productive meetings Managing your meeting attendance effectively Avoiding Burnout Exploring stress and how we respond to it Shifting mindsets Thinking differently Managing overwhelm and panic Tools to manage stress at work

Prioritising and Decision Making
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry